Airtel Complaints & Reviews

Hi,
I bought the airtel digital TV on 14th Jan. Soon two persons from airtel visited my place and installed the DTH equipment and asked me to activate my account after 24 hrs. of installation. And i did the same on 15th Jan but the IVRS said the activation voucher i am using is invalid (i am 100% sure of entering correct PIN no.). So i raised a service request to the customer care service on that day itself. The customer care executive said that they'll look into the issue and resolve the issue as soon as possible and set 20th Jan as deadline to resolve the issue, he also promised that the services will not be blocked as the service request has been raised. He also took the Serial no. and PIN no. from me for reference. I believed the same and was in hope the services will not be affected. But on 18th Jan the services were blocked quoting negative balance. I tried calling customer care center many times but it returned no solution to the issue. Even now the service request is open and has not been solved. Clearly Airtel doesn't know the meaning of the word "deadline". From a customer point of view its is very simple, airtel company has received a sum of Rs 2500/- from my side and yet i am unable to get the services that i was promised. Airtel has failed completely to deliver what it had promised. Also they have no meaning for the word customer satisfaction, so i suggest my peers not to go for Airtel Digital TV as it gives u the "worst" services(worse than u can ever imagine). Tata Sky is the best in the market.

Friend, if you want any action, mention your Customer ID number.

Hi,

I have a airtel digital tv at my home, I want to add "ESPN PLUS" top up to my account. Which can be done only through customer care executive. But after calling in servise center the call is not transfering to customer care executive. I have tried many time in last three days but the result is same.

This is a Shame full for such a big "AIRTEL" network in India.

My customer id is: [protected]

My name is Rahul Sharma but I am registering this complain on behalf of my father.
We have Airtel DTH set top box at my home and its not working from 20/11/2009.
My father has registered five complaints (Customer ID No: [protected] ) for this problem:

complaint nos 1575391,1571934,1589265,1607486,1610623
but there's no response from the company, they haven't send any service engg and now whenever my father try to call on toll free no. of their customer care, guess what ... most of the time they don't even pick the phone or they just cut the line.
(And this a/c has been recharged with 500/- on 3rd Dec 2009)

Airtel has the worst service and their service centers are filled with lazy people who dont even try to listen to customer complaints.

I need solution of this problem asap.

Contact Person: Shyam Sunder Sharma
mobile No. [protected]

I am really having bad timings with Airtel Digital TV, I had problem with my settop box, and had reaised complaint. The customer care suggested that it will be taken care withing 24 hours. Since then its 15 days now every day I am calling to customer care and they have same answer that our engineer will visit me in a day but still it didnt got solved.

I am a part of gujarat region and custome care guy given me head of gujarat technical service number :[protected] but that number no one replies ( Not a surprise for me )...

I am so angry that want to throw out the set to box .. . and suggest every one to NEVER BUY AIRTEL DIGITAL TV

I completely empathise with you...I had a similar issue...We haven’t been receiving any reception from Airtel DG TV since 20th March, 2010. Today is the 4th day of the issue persisting. Inspite of repeated calls to Airtel's customer support team we have not been honored with a single technical support visit. In my last call to Airtel last night, Airtel's senior customer support representative has assured me that Airtel cannot promise anything least a technical support rep at the earliest nor that I will receive the reception again today from Airtel which has been very heart warming. It has reinstated the effectiveness of Airtel DG's service. I would agree with your suggestion to all of NOT subscribing to AIRTEL DIGITAL...

My name is Pragyan Behera but I am registering this complain on behalf of my father.
We have airtel DTH setbox and its remote has stopped functioning.After registering a complain in the toll free number they registered a complain and provided a local contact number on 5/6/10.The remote was replaced on 6/6/10 but after 2 days all the keys stopped working again.The remote worth Rs 150 stopped working after 2 days and then again we registerd a complain on 8/6/10.They local number and the toll free number customer service has dissappointed alot.They had misguided us and now dnt let us speak to the technician also.As per the complain it was said that the problem will be solved on 9/6/10 before 12:05pm at the afternoon.Its is so digusting that after calling for more than 20 times they are not able to communicate properly and are giving us false timing.The service is horrible and more than that they cheat.A new remote stopped functioning within 2 days.The a/c has been recharged with Rs 600.It is horrible and too poor.
Airtel has the worst service and their service centers are filled with lazy people who dont even try to listen to customer complaints.
Complain numbers are
2974803,3003063,[protected]
everyday a new complain is registered by us and there is no reply or concern to it.It shows how Airtel is fooling its customers.
(Customer ID No: [protected])
I need this problem to be soon solved or else the circumstance that will lead will be bad for the customers and employees.
Contact person: Gopeswar Behera
Mob number- [protected], [protected]
Phn number[protected]

HORRIBLE AND PATHETIC SERVICE

THANK YOU FOR A QUICK ATTENTION TO THE COMPLAINT.THE PROBLEM HAS BEEN RESOLVED.
THANKING YOU
Pragyan Behera
Airtel DTH Consumer

I am using Airtel Digital TV. All the channels except ‘100’ are showing error code 2 with the message “the card is invalid”. My account balance is 1000+. From past 4 days i was calling the customer care those people are asking me to repeat the same steps ...remove...wipe the card ...insert and restart again . I told them that in previous calls they made me to do the same thing. No way they made repeat the same steps. After 3 calls they registered a complaint. They said the engineer will be there in 24 hrs. Since 3 days the same statement is repeating. When i ask them to connect to their supervisor their tone becomes harsh. Ridiculous service.

Airtel — Unauthorized deduction of talk time

चोर है सब every thing is possible For Airtel, They are making money by cheating and worst ever customer care who have nothing to do with customers satisfaction, Me too was airtel user but now i wont back to them.

Airtel Connection — deduction of money from my account

On 7th March I received a message on my mobile that VAS package is activated on my mobile and Rs 99/- has been deducted from my account. But I did not subscribed for that. Moreover I do not even know what for this package is. When I talked to customer care executive Ms Pooja, she said this because of some technical mistake and will rectify this within 24 hr. Now, when I try to talk to customer care executive everytime they disconnect my call. I sent so many e-mails at [protected]@airtelindia.com but everytime I get recorded messaage taht within 72 hrs we will rectify it but nothing happens till now.

Airtel Prepaid with Airtel Live — Deduction of money without download

Quite often, I get Airtel service messages though I do not subsribe for those. Sometimes I click on the gmae related messages to retrieve and to my horror, money gets deducted from my prepaid account with an SMS saying "thanks for downloading java games and you have been deducted Rs. 50-/- " (at times Rs. 99). The worst part is that I have not downloaded anything at all and a call to customer care never helps.

Don't know how to resolve this.
These buggers steal, give our numbers to other advertisers and send loads of junk messages. !

Regards,

Airtel Prepaid Connection — Money Deducted automatically

I went to Airtel Customer Care with an issue pertaining to prepaid connection that is when I make a call to unused mobile number automatically my amount gets deducted. The customer care response was not satisfied then I talked to Manager but she gave me a reference number which could not help me. I did phone call to nodal officer and appellate officer but they even did not lift there cell phones. Kindly take necessary action and acknowledge me, so that I can be great for your kindness

IITR — why deducting money from my balance

Dear Sir,

My Mob. No. [protected]. Why yoy deducting money from
my balance. Please take care and I did not want any unwanted call . please dont disturb me with unwanted call.

sakir ali
sr. lab supdt.
wrd&m, iitr, Roorkee

Airtel Prepaid Connection — Legal information

Respected Sir,
I am mujeeb, i using ur airtel prepaid connection number is [protected].but now Iam not using because i living Qatar. I have thise sim, but now using this number another person.so pls give me leaguel information.
Regards,
mujeeb rahman
purayil
karuvampoyil(po)
koduvally
calicut, kerala

sir i m totally tired of calling and writing to u. i have lost total faith on airtel lets see how much response u people give me after seeing this u can call me on [protected], [protected], [protected] .after giving u so many nos i dont expect from u guys that phone wasnot reachable.but i m doubtful that u people will give me a caal or respond on in any respect.plz give back my balance of rs95 .which u have cut from my mobile by sending me msg related to airtel live regarding javascript/games download which was not done by me plz return my moneyi have called many times to costumer care but proper response was not given to me take this matter serious . i have been loyal costumer of airtel since last 3 years .my no is [protected]

sir i m totally tired of calling and writing to u. i have lost total faith on airtel lets see how much response u people give me after seeing this u can call me on [protected], [protected], [protected] .after giving u so many nos i dont expect from u guys that phone wasnot reachable.but i m doubtful that u people will give me a caal or respond on in any respect.plz give back my balance of rs406 .which u have cut from my mobile by sending me msg related to airtel live regarding javascript/games download which was not done by me plz return my moneyi have called many times to costumer care but proper response was not given to me take this matter serious i have been trying since last 20 days . i have been loyal custumer of airtel since last 3 years .my no is [protected]
Kindly take necessary action and acknowledge me, so that I can be great for your kindness

hello sir/madam,
am a retailer, i can sales every month around 1 lacs in village area.but distributor cannot respect or response our request, sir.please immediate action & solve my problem
thank you

AirTel — unauthorized deduction from my account

Iam a new coustomer of Airtel (PH NO [protected]) I got a SMS today that to deduct an amount for the subscription of Airtel WAP service.I want to know how you activate that that service with out any requiest from me??????????

Please give me the clarification and refund the amount that you deducted from my account.

Thanking you

Vinod Kumar P G

Airtel Prepaid Connection — unauthorized deduction of talktime

To
The appropriate authority,
Bharti Airtel.

Dear and Respected Sir/Madam,

I am a septugenarian having one Airtel lifetime connection that I continue to utilize as and when required.

I gather that every month an amount of Rs.30/-(Thirty only) is being deducted from my account.I fail to understand why this amount is being deducted as because I have never ventured to avail any kind of facilities that calls for charges other than talktime.

Kindly help me get rid of this unnecessary deduction.

Thanking you,

Yours faithfully,

(Bimal Banerjee)
Nalkura,
Po: Badu, Dt.24 Pgs(North),
700128, West Bengal.

her

sir,
my mobil no: [protected] (airtel-kerala)
my 60 rupee talk time dcreased my account.i complaint 100 and more the oprators but not reply sir
pls help me



(i not english fluence )

I am a customer of Airtel (PH NO [protected]). I got a Airtel Call Yesterday(21/08/2009).I Didn't know Why you deduct an amount Rs. 70 for the subscription of Airtel .Now my balance is -9.88. Without our requirement why you are disturbing and deduct the money .Please give the valid reason and refund the deducted amount. I am not required any other caller tune and other settings. Hereafter don't give unnecessary call from Airtel. In case I want any information I will call your Tollfree no. Everday Three or four times your phone is distrubing. Plese avoid this activity.
Please give me the clarification and refund the amount that you deducted from my account

Date: 08th September 2009
To
Bharti Airtel
D-184
Okhla Industrial Area, Phase - I,
New Delhi - 110 020.

Dear Sir,

This is to inform you that I have a prepaid mobile connection from Airtel No. [protected]. Lately from 26th August 2009 I am having a problem with the balance on my account. My account is debited continuously on account of downloading songs and Subscribing to Hello Tunes without my knowledge or consent. I have never ever subscribed to Hello Tunes or downloaded any song on my number but these are getting activated on my number continuously. The sequence of events is as follows:

1. On 26th August 09 Bal on my mobile was Rs 114.79. At around 09.15 pm I received two sms stating that my acct has been debited Rs 15/- and Rs 30/- on for subscription to Hello Tunes and downloading song which I had never subscribed for. This brought my balance down to Rs 69.79. I spoke to Mr. Rahul at your Customer Service Dept at around 09.30 pm and he informed that this was happening due to technical error at your end; He also agreed to refund the debited amount back. The transaction Id for this was [protected]. He also deactivated the services of hello tunes after I tols him that this was activated without my consent or knowledge and I do not require these services.

2. On 27th August 09 my account was again debited for Rs 62/- for subscription to Hello tunes and downloading songs again without my knowledge and consent. This brought my balance down to Rs 7.79. I spoke to Mr. Ankit at your customer service dept at approx 11.00 am and he refunded back Rs 47/- online. Ref Id for this is [protected]. The balance was 54.79 now. I received a call from your airtel assuring that the balance amount of Rs 60/- will also be refunded approx around 12.35 am. Ankit confirmed he is deactivating the services of hello tunes from his end and I would not face any problems later.

3. Again on 27th August 09 my account got further debited for Rs 25/- at around approx 2.45 pm for subscription to Hello tunes and downloading songs again without my knowledge and consent bringing my balance down to 29.79. I spoke to Ms Bhavna at your customer service dept from your GK II Outlet and she refunded back Rs 30/- approx around 3.45 pm. bringing the balance upto 59.79.

4. Again at around 4.30 pm on 27th August 09 there was a further deduction of Rs 45/- for subscription to Hello tunes and downloading songs again without my knowledge and consent bringing my balance down to 14.79. I spoke to Mr Vinod at Customer Service Dept at around 6.50 pm the ref id for this is[protected].He also promised that he is deactivating the services of hello tunes.

5. In the morning of 28th Aug 09 I spoke to Mr. Akshan at customer service at around 10.15 am regarding deductions due to Hello Tune Preview Manager. He transferred the call to Mr. Tauseef who once again confirmed that Rs 60/- will be refunded on 28th August 09 and ref id for this is [protected]. He also agreed to refund Rs 45/- online. I told him there is no point since it will again get debited within 20 - 30 minutes automatically for this hello tune service and downloading songs again without my knowledge and consent. He assured it would not happen since he is deactivating the services. He also confirmed refunds will be done on 28th August 09 and ref id for this is [protected].

6. On 28th August refund of Rs 60/- was done by Airtel and I received a call at 01.20 pm for the same. I spoke to Mr. Rajesh Chauhan at your Customer Service at around 8.30 pm and got a refund of Rs 40/- . Ref Id for the same is [protected].



7. On 29th August 09 there was deductions once again on my account due to activation of News Pack once again without my knowledge or consent. I spoke to Mr. Mumtaz and Mr. Naren regarding this at around 9.45 am. They registered me once again for DO NOT DISTURB SERVICE although I had previously registered for it. I spoke to Mr. Sameer who is a Floor Incharge at your Customer Service and he refunded back the amount debited. The ref id for this is[protected]. This refunded brought my account balance to the correct amount.

8. But unfortunately again on the morning of 06th Sept 09 I found money deducted from account for subscribing to Pre Listen options once again without my knowledge and consent. I spoke to Mr. Shahbaz regarding this. The complaint id for this is[protected]. Again in the afternoon at around 2.00 pm there were further deductions and that is when I decided to visit your Gurgaon Sahara Mall Customer Service to sort this inspite of being very busy. I visited your Office at Sahara Mall and by then I found out there had been further continuous deductions on my acct when I checked my balance bringing my acct balance to Rs 9.79. In fact my balance got deducted while I was in your office in front of your personnel and I showed it to them. They could not give me any satisfactory solution to why this was happening automatically. I met Mr. Mohnish there and he refunded back Rs 100/- on my account saying that Airtel Live is getting activated in my acct. he also confirmed that he is deactivating the Services which were active and also showed me message regarding
that. There were no further deductions on 06th Aug 09 or 7th August Morning and Afternoon. I MUST POINT OUT HERE THAT THROUGHOUT THIS DURATION THE MOBILE WAS CONSTANTLY WITH ME AND SWITCHED OFF IN THE NIGHT OF 06TH AUG AND 07TH AUG. Again on 08th Aug morning I get a sms saying that Rs 15/- has been further deducted for downloading some song which I am not aware of without my knowledge and consent. I spoke to Mr Mohnish who had given me his mobile number [protected] and works at your Sahara Mall Outlet. He told me to contact Customer Service to speak regarding this. I called Customer Service at 10.10 am on 08th September 09 and spoke to Mr. Abhijit who confirmed that Airtel Live Services were still active on my acct inspite of Mr. Mohnish deactivating them on 06th Sep. And I had not subscribed for any AIRTEL ADDITIONAL SERVICES AND NEITHER DO I WISH TO SUBSCRIBE FOR THESE. Mr. Abhijit confirmed that this is happening due to technical fault at your end and agreed to refund the money that had got debited. The ref id for this is 08119275. I also spoke to Mr. Mohnish once again regarding this who insisted that this was happening due to my fault.

I am requesting you to kindly look into this matter and solve this once and for all because I am sick and tired of calling your Customer Service every second day regarding this and not getting any permanent solution about this. There is no point you refunding me the money and it again getting debited automatically. Hence I request you to kindly investigate my case with your Technical Department and give me a solution to this. I have been unable to contact your Technical Department inspite of trying numerous times. If you are unable to offer me a solution to this then I will be left with no other option but to cancel and discontinue my all other AIRTEL connections eg. Other mobile, landlines and Broadband.

I hope you will look into this matter and offer me a solution.

Regards

Jaysurya Choudhury
Mob [protected]

Airtel Prepaid — deduction from my account

Since July 2009 I have found that some amount is deducted regularly from my prepaid balance. My mobile no. is [protected]. On complaining to 121 I get the reply that some service is started on my mobile . I have never requested for any service any time. This has happened 4 times in last four months. The Airtel supervisor from cusomer service manages to refund the deducted money but the problem of deduction continued . Kindly do the needful so that the unnecessary deduction stops for ever.

air- tel — deduction of money from my prepaid connection

I Kusum dewit holder of Prepaid connection in chandigarh, ([protected]), air tel has deducted Rs 75 from my Acount, i have not Used the Mobile for the same but no responce or refund from air tel

They are cheetining with customers, please take action

KD

I feel very harrasment by Airtel Hello Tune. Many times hello tune charges has been deducted from my account. Now on 07.10.2010 Rs.5/- has been deucted from my account for hello tune. I never tell for this. I am a 60 years old person I do not need any hellow tune. Kindly given hard instruction to your employee do not disturb me by offering any hello tune offer and never deduct any hello tune charges from my account. Refund Rs.5/- of hello tune charges immediately
Yours
Tejvir Singh Atri
Mobile No.[protected]

AirTel — Unauthorized deduction of Money

Hi,

Wanted to repost some serious Matter regarding the Unauthorized deduction of money from my Prepaid account. The deduction which does not even get recorded in their Bill


This is a Problem I have been facing for the last 3 Months.

I had switched from postpaid to prepaid connection 3 months (October 2nd) back and had availed Rs. 399 Plan Blackberry with unlimited Internet. The switching itself was a Very Painful incident which had to be sorted out with the intervention of the Nodal Officer, however this issue is not pertaining to it.

Few Days after this transition was done from Postpaid to Prepaid, mysteriously 30ps every half hour, Started getting deducted from my account. I called the Call center and as usual they were useless, then I mailed the Nodal officer, they replied stating I had used airtel live, I replied stating that I never subscribed for airtel live and moreover I pay Rs. 399 every month for BB internet.

They acknowledged their mistake and credited back some Rs. 23 (I am not sure if I received that also), and promised that I will not be charged henceforth and also asked me to deactivate by sending SMS to 121. I did that and also got a reply that it’s been successfully deactivated.

However the problem persisted and I started losing cash again (Post deactivating) and this time even faster (till today close to Rs. 500), I mailed the Nodal officer and have not got any reply for the last 2 weeks. However I am continuing to lose cash even now, and it has already put me in a lot of inconvenience.

Finally i had mailed the Applet officer and i got a reply that nothing is getting deducted and also they said that nothing is there in the Bill, That made me even more suspicious, So i asked them to send me the bill and then came a reply that i need to pat Rs. 50 for every month's Bill. i got furious, Why should i pay money to Airtel to point out their mistake, Finally after a lot of fighting they agreed to credit Rs.150 to get the 3 months Bill.

I got the Bill and then made my own analysis and Guess what i found, Airtel has deducted Rs. 568 till Dec 31st.

I mailed this workings to the Applet officer and they have NOT BOTHERED TO GET BACK TO ME.

I am left without any option but to take the legal recourse!!

Could you Help.

P.S - I am also attaching the file containing the workings.

AirTel — Unauthorized money deduction

I never download anything from the stupid airtel website or use any sms services, then why am i charged rs20 and rs15 today and last month? I just get messages about weekly sub, tadkalive and java game download and the balance is gone. I don't even visit the airtel website.This is unbearable now, either you people correct this, that is stop deducting money unnecessarily or else i'll see to it that none my friends or relatives uses airtel ever again. My number is [protected].

Airtel — Unauthorized Money Deductions

Airtel did not ask to give me World Cup updates and start deducting money from my account and very bad customer service, because they call 25 times a day to their advertisements, but they take money to listen to their customer's problems. Very dis satisfied with the service.

Airtel Prepaid — unauthorized deduction of money

Airtel has a tendency to deduct the money without asking consumer whether he asked for service or not. I am KS Shukla mobile No. [protected] Recharged my account with Rs. 444/- , by seeing the money in my account this airtel started its business and deducted RS. 15 for blog amitabh as it has done earlier also. Kindly ask them to return my money deducted for the services I never opted for, Thanks

My mobile No. is [protected]. This has taken place with regard to me also. On 11 May 11, airtel deducted Rs. 15/- towards Amitabh blog whereas I did not opt for the same. When I took this matter with airtel, incompetent people sitting in call centres raised their hands. They told me that I should talk to nodal officer and money will be charged towards this. For Rs. 15/-, at least Rs. 10/- will be charges while talking to him. What a rationale ?

My mobile No is [protected].Even after number of compliant to customer care.I have been charged 10 rupees for unwanted services like romance pack etc.On 18.4.2011 i was charged 10 rupee for romance pack, Again On 28.4.2011 i was charged and On 8.5.2011 I had conversation with nathan (customer care representative) regarding this.Again on 18.5.2011 i have charged Rs 10 for tis service.I never subcribed any pack even once so if these continues i like to withdraw from airtel and chosse any other operator.

Airtel — UNAUTHORIZED DEDUCTION OF MONEY BY AIRTEL

Sir,
I have been repeatedly charged rs30/Month for "hello tunes" service and "airtel friendz

chat" for the past one month(about 3 times in my mobile number [protected] and many times in

my father's mobile number [protected]).The service gets automatically activated without our

consent.Some of the ways include :

1)an automated call from airtel advertising about hello tunes.Even if we cut the call the

service gets activated and rs30 is charged.
2)an sms from airtel informing us of airtel friendz chat activation and that we have been

charged for the service.

This is an outrageous behaviour and I demand that my money be refunded and further

compensation paid for the frustation and agitation caused by this.

---
Vishal singh
ph:[protected],[protected]
add:b-16,pandara road, new delhi-110003

They should be punished heavily for harassment.

Is there a way to collectively lodge a complaint against such companies??

Airtel — unauthorized money deduction

Airtel activated 2 services on my mobile, without my concern, when I ask them they said that it was activated from automated tele call . I haven't activated any service and they are deducting money from my balance and charging me for service which I have not activated and used.

My name is Aravind, I am using a postpaid connection with Airtel TN-Chennai region, One or twice in a month i m getting a message from TadkaLive. I dont know how is he or why is he sending message to me. I have never downloaded any games or played any games.

I called Airtel customer care for the details after receiving the message. He mentioned I have not activated any service with the name TadkaLive, So i will not be charged.

This is ridiculous! I was shocked on seeing my postpaid bill. That they have charged me 40 rp (+ 10% tax + 3% on the tax amount). And this has happened for 2-3 months continually. Airtel along with TadkaLive is Making Fraud. They are looting my money, without any usage. I m definitely would sue them, Make them pay for it in court.

Details of my postpaid Bill Fraud: (Under the heading SMS - Others)

SMS - Others:
29/Nov/2010 04:05:17 Text Serv_TadkaLive 1 20.00
14/Dec/2010 19:57:41 Text Serv_TadkaLive 1 20.00

Dear Rakesh Kumar,

I have just mailed you. Again the ghost has returned. Same issue again. Kindly reply.

yes, this is true with me also. i have not downloaded any games and i have been charged 99/- from airtel stating that i have downloaded tadka live games. this is a big fraud between airtel and tadkalive.if this continues there will be no customers remain for airtel.need to take action against this.

Hi,

I'm facing the same problem. I want to unsubscibe from Airtel FunTime Video. However I'm unable to do so. My number is [protected] (Maharashtra).
Please do the needful.

Thanks,
Roshan

AirTel — LATE FEE CHARGES

mahoday,
mare airtel post paid bill main january-february-march ke bill main late fee lag kar aaye hai.
jis ka payment maine time par kiya hai aur kai bar airtel office jane par bhi adjusted nahi kiya hai..

I received sms from Airtel i.e. AD-54321 on 02/12/2010 at 6:05 pm. " Thanks for Downloading McPack form Airtel. You have been charged Rs. 50. You have been charged.Join games club at http://gclub.in".

Actually I have not down loaded any such thing. If such thing was downloaded then it should show in my mobile. I have already sent sms for do not disturb and my reference no. is CPPWC[protected]. I have had very bad experience of such deduction from airtel before in near past. I will now have to approach Grahak Suraksha in Ahmedabad if I do not get this Rs. 50 credited to my balance till 12.00 on[protected].

Awaiting your quick response or bear the consequences. I am also attaching herewith another person's suffering as your wrong doings are avaliable world wide on google.

- Axay Panchal

Hi,

Today I received games club subscription message from AD 54321 just I accepted that one, within few seconds I got one more message like
“Thanks for downloading MCPACK from Airtel. You have been charged Rs 99 ”.
1. what is MCPACK ?
2. what is this hidden charges
please any one can tell me and I request to service provider (AIRTEL) please don’t do day time robbery from the customers


Regards,
Santosh
Rich me :[protected]@gmail.com

AirTel — Un necessary charges deducted

Dear Team,

I am again and again calling to your customer care for asking the un nesessary deduction happaning in my prepaid connection. But no solution has been provided. My number is [protected]

The customer care is not giving any satisfactory answer's. I am fad up with the charges. I have not activated any new service and same has been accepted from your call center and they have return back 20 rs in my account but still daily they are deducting 20 rs.

I want a quick solution for it. As i am unable to visit your customer care center many times. I am physically chellenged person. Working in MNC.

Please solve my issue. Rgds
Santosh Rawat

I opted for an Airtel Broadband connection and so i contacted the Airtel Marketing personal for connection. I paid him the amount as required by the plan for which i opted but somehow it couldn't get installed at my place and so i decided to cancel the registration and wanted my money to be refunded. But till date the money has not been refunded. I lodged a complain to the customer care executive and he told me that my cancellation request was submitted on[protected] and that my money will be refunded within 15 days from than. But now its almost a month and money has not been refunded.
I am very upset with their service and i just want to know how long will it take for my money to come to me.

sir i had internet connection in septenber 2007 but due to airtel service i cancelled tha connection and then customer care told that u got a check of 500 but i never get it .they always said come on tuesday, thursday etc .please take a action against them...

Hi

I got Airtel postpaid connection before 1 week, this offer is received from our reception [Keane Inc] since there is an outstanding issue with simcard i dint use the simcard for a day.

To be frank i dint get hold of the simcard from the seller so probably i planned to get back my deposit amount so please help out to get back my deposit.

Please help me to resolve this.

My mobile# - [protected]

Fun zone deactivation
rs. 99/- were deducted from my main balance on 8th Feb 2009, my mobile no # [protected].
kindly steps taken as per as urgent basis.
this was done without any activation. still no refund. customer support are not giving proper reply
i want the refund

I have transferred my postpaid connection to prepaid in January 06, 2009 but the deposit amount was not paid to me despite my personal visits to airtel relationalship centre at fort, Mumbai.
My mobile number is [protected]
Javeed A.Butt

I am a airtel prepaid user 2 months back they subscribed of some services which i have not ordered for that i made a complain against that to the customer care they said that it will be deactivated soon and i was told that they will give me a feedback on 10th of june at 10am but no action was taken ...now again next month they subscribed me some of their services which i have not ordered for then i again made a complain nd they said that u will be refunded your money in 4 hrs which is not done till date the cmpany (airtel) charged 120 rs. from my account of those service which i have not ordered for and also not giving a proper answer or reasons

mera mobile no hai [protected] prepaid tha wo maine postpaid karwaya 5 din ho gaye lekin abbhi tak chalu nahi karwaya aur uskeliye merese 300/- lekar gaye abhi mai isse tang aa chuka hu muje .50 gante me chalu karke do nahi to me ye number bandh karta hu aur muje mera 300/- vapas karo

I have done deposit of 7500rs to facilitate the Roaming service from Airtel. For which am waiting for refund from past 9 month.. But no proper resolution provided by Airtel. Irrespective of their this behaviors I have been making the proper airtel monthly postpaid payment. But there is a limit and finally I lost my patient and stop paying the bill from the month of July cos of irresponsible behaviour from Airtel. And now they have deactivated my Airtel number. Now am totally frustrated. Am not ready to pay bill until i don’t get refund (Deposited amount is more than my outstanding.. I dont know what fear made them deactivalte my card). Anyone can help me? What action I can take against them

My Customer ID [protected]

Airtel were not able to install their DTH as line of path was not available on 28-Apr-2010. They confirmed that refund would be given within 15 days into my account. I have followed up again and again and till today they have not given my refund.

WHAT TO DO WITH THESE PEOPLE????

regards
Sudhakar

I had booked airtel digital tv via telephone and had later made the full payment through credit card.Later on I found out that in my building we are not allowed to install any dth dish.When I contacted airtel they told me that as the digital tv was not installed I wouldd get the full money back.I provided them with various information about my connection then I was informed via phone and email that my money would be credited to my account in 7 days.2 weeks passed nothing happened.So I again complained and I had to go through the whole procedure again.Again on sunday 26/11/10 I was informed that my money would be credited in 1 week,but till date nothing has happened.So last night i mailed them that I am going to the consumer court regarding the same,but got no response.Their customer care executives just kept on saying that they are forwarding my complaint.I am tired of this drama,so I contacted my lawyer who told me to put up my complaint over here.He told me if they dont reply in 1 day I should go ahead with suing airtel.I a surprised to see such careless attitude of airtel.I warn every1 never book airtel digital tv I am also considering cancelling my airtel broadband after all this is over.

It is booked in the name of Mayur Selani. Customer id-[protected]. Alternate contact no-[protected]

You should go ahead with suing them only then they will learn

well, that's bad for AirTel, i've always have expreicned good customer service from AirTel, but such type of incidents is real bad for such high reputed companies.

Let us know when Airtel gave you money back.

Hi sir,

This is yogesh and I am one of the customer of airtel.i have a airtel prepaid mobile connection and I am holding this from past 5 years but now I am really fed up with airtel because this guys are charging me unnecessarily whenever I am recharging my mobile these guys are deducting 30 rupees and this is the sixth time.this is completely ridiculous and unbearable and whenever I am making a call to customercareof begumpet they are just disconnecting my call.i just need refund please help me out my number is :[protected].please contact me asap or else I will take a serious action.

regards,
yogesh

i had recharged my assam's prepaid sim with rs100 on 23rd of june wen i was in sikkim but i didn't get any talktime....though i received the message that my account had been recharged...

our airtel complaint no. 1875866/application no. 263224

We have applied for airtel broadband on 7th july 2011 to one of the airtel executive and paid Rs. 500/- on the same day. He told that some new server upgradation is going on, so you will be getting the connection on 11/7/2011 and out going calls will be activated from 15/07/2011. On 11th we called that executive Mr. Shivakumar regarding this and we were informed that still the process is going on, please wait for 2 days. Again after 2 days we called him, he told still it will take 2 more days and he will come and do the installation after 2 days. We waited then made a call again to him, he said some its over, our engineer will come today evening by 4 to 5 pm and do the installation. He didnt come. Next day we called and enquired about this, he said I am outside the office, after reaching I will check with the engineer and will give you a call. We waited. But no call. Then we called on the same day evening by 4 pm, he told he is on the way, he will be there by 6 pm. He didnt come. We called Mr. Shivakumar but he didnt pick his phone. Next day again we called, for 2 to 3 days he didnt attend our call. Then I think he forgot our number, so he attended the call on the fourth day by mistake. Then we asked him, why you are fooling us like this, he said no, defenitely tomorrow you will be getting it. Till 22nd this game was goi ng. Then we called airtel customer care and checked with the application no., and came to know that our application was rejected due to the reason that there is no feasibility in our area to connect airtel broadband (Mathikere, Bangalore) on 16/07/2011 and your amount will be refunded by way of cheque by courier within 10 working days from the date of rejection.
We waited upto 26/07/2011, we have not received the cheque. Then next day we called customer care and again gave all the details, they said the same details, and cheque will be sent to you.

After that on 28th July 2011, we called Mr. Shivakumar and asked about our application status. He said tomorrow the engineer will be coming and installing. We got frustrated with the airtel services and shouted him that yoiu are lying us, already we got the information from the customer care that it was rejected. Then he said no I have reapplied again for that connection with my own money, you can give me back after receiving your cheque from our company. Again we waited, but no use.

Then we called the customer care and spoken with Mr. Manjunath, manager, he said the same answer after half an hour discussing the big story as detailed above and with 8 to 10 working days you will be getting the cheque and disconnected the phone in the middle of the conversation. We waited till 16th August 2011, no response from the airtel, no cheque. 16th evening we called the customer care and gave the complaint no, they told please call after 2 hours as the server is down, we cant download your application. Then today i.e. 17th august we called one Ms. swetha attended the call and told that they could not trace the details of our application, we got angry and asked her to connect to the manager, but she said line is busy I will ask him to call you back, but we refused that and asked to connect her manager, but he connected to another executive Shiva, he again said that you will be getting a phone call from our manager within 2 hrs, i.e. now the time is 10.15 before 12.15 and if you didnt receive any call you can call to the direct no. [protected] to make a complaint. But we havent received any call from teh manager or even from the customer care. We called to the given no. to make a complaint buit no body was there to attend the call. We are verymuch disappointed with the airtel.

Is there any possibilty to get our refund amount back at any cost or it is waste of money, time and energy.

After making so many calls from mobile to airtel boradband customer care landline[protected], and wasting so much money only we are making the compliant.

Please help us.

our complaint no. 1875866/application no. 263224

When money is to be refunded it takes ages and can't part easily especially if it is others money. Been speaking to Airtel for a refund of Rs 955 for last 4 months. Each time they tell cheque sent by courier and addressee not found. Can't understand why only the Airtel courier does not get the addressee but every other snail mail gets delivered correctly without fail

With referrence to the above email we have sent our contact numbers on 25th August Month. This is once again I am forwarding the contact numbers :[protected] /9611/940976.

nothing has been done 10 days over- We have already given our contact details. still no response.

our complaint no. 1875866/application no. 263224

I booked for airtel broadband connection in June 2011 and paid Rs.999. Without checking the possibility for broadband connection, the team got the amount. Then, the unit said that in the particular area, the connection could not been made and hence it was cancelled


I have received the cheque for the refund of amount Rs.999 for cancellation of broadband just 10 days back (During the 1st week of October), in which the name is printed as R. Govindanayagi instead of P. Govindanayagi. I made again a complaint immediately to solve the problem and resend the cheque for amount Rs. 999 with correct name. I have not received any response from the airtel still now.

I have port out of Airtel number [protected] to Vodafone. As per their bill after port out indicates refund of Rs.268. As per Airtel it will take 60 days.

I fail to under stand that if my bill is pending after port out, it has to be paid immediately while refund they say 60 days. Please explain.

Hi,

I got my Airtel HD TV connection disconnected on 15th Nov and I am yet to receive any update on my Refund. Everytime I call Airtel at 12150, they escalate my call and nothing happens after that. 'its been almost a month but no go.

Ashish

Hi Rakesh,

I am glad you were prompt enough to reply here and I got a call as well but apparantly nothing happened. I am yet to get any update if there is something that is going on regarding my complaint or no. I would appreciate if you can let me know about the same and get back to me either via a call or email.

Ashish Sukhija
[protected]
[protected]@gmail.com
Customer ID: [protected]

Airtel DTH — Refund Airtel DTH

Hi,
This is my 2nd time for the same complaint..
I got my Airtel HD TV connection disconnected on 15th Nov and I am yet to receive any update on my Refund. Everytime I call Airtel at 12150, they escalate my call and nothing happens after that. 'its been almost a month but no go. This is getting really annoying as I receive a call and then everyone forgets about the action on the same.


Ashish Sukhija
[protected]
[protected]@gmail.com
Customer ID: [protected]

Rs.5640/- refund not made although promised several times.
CSE unable to answer. Calls dropping when I call customer care.

In spite of submitting the required documents, my new airtel numb [protected] has been disconnected. i had a currency of 135 rupees in dat sim!!! now I want the refund !!

Namaste Mr. Sagar,

This is to inform you that your concern listed 08 Sep. 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please share the required details with us at www.airtel.in/airtelpresence .

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Dear Sir'
I have Transfer from Net-banking PNB to air-tel via CCvanue Bill-desk amount
is 2390/- Rs. on 10th Nov. for Upgrade Setup Box Convert into HDD. But Air-tel
Service is not good after 36 hour's from order not good Response So I cancel that
order. Air-tel Senior Executive ask me my Refund is back My A/c on 17th Nov. But
Still my Refund is not return my Bank. My Txn. S84357334 from PNB. New Delhi.
So I request U PLZ find out My Refund and inform Me immidietly and Response Me.
Thanks
Your's
Tejinder Singh
[protected]

on 24th of Jan 13, we had requested for Landline + broadband connection with Airtel and filled the form & gave 2 cheques for Rs. 2600/- & 3500/-. But after 3 days we got a call from Airtel, saying no feasibility, hence no connection can be given they said and we lost the form in the process of shifting the office. But for our surprise the cheque bearing number 431692 issued in favor of Bharti Airtel Ltd for rs. 2600/- got cleared from our account on 14.02.13. When we approached customer care for refund they said without form refund cannot be done. Now our concern is without being able to provide services, how can a company like Airtel can withdraw amount and how can they say without form they cannot refund? Pls take a complaint and get us the refund at the earliest with nominal interest charged.

THIS REFUND PENDING FOR 6 MONTHS

From: appellate.[protected]@in.airtel.com
[mailto:appellate.[protected]@in.airtel.com]

Sent: Tuesday, July 22, 2014 4:50 PM

To: Kumar, Deepak 1

Subject: Re: 57073628 NEW AIRTEL DATA CARD [protected]<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />


Dear Deepak Kumar,


This is with
reference to your email dated 22nd July 2014, regarding services of
airtel datacard number [protected].


Please be informed that your bill for the month of July 2014 has not been
generated yet, hence we request to write us back once your bill gets generated
so that we can assist towards the resolution of concern highlighted.


Further, we would like to inform you that if there is any excess payment
on your airtel account the same is refunded within 45 days after the
disconnection of your number.


The current outstanding against your airtel datacard number is Rs.
(-)2550.


Customers touch
points:


Level 1: Customer
care: 121/198 & [protected]@in.airtel.com,
working Hours - 24/7


Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to
6:30 PM: Monday to Friday.


Level 3: Appellate
Authority: appellate.[protected]@in.airtel.com
& ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday.


Please visit our
website www.airtel.in for a range of
products and services.


Your's Sincerely,

Harvinder Kaur

bharti airtel limited

Before 2 months I have recharged 256 on my airtel number via netbanking before the transactions had failed and it told that it will refund my money in 1 week and no any refund till today airtel company have stolen my money I called many times to the executives they stupid told call after some time...i also complained in airtel forum they gave reference number [PR[protected]] and will contact in 2 hours...but till they didn't call me ...

my no is [protected] i am changed this no postpaid to prepaid, at that time i am paid additional amount to this number, your representatives tell me that it will refunded after 6 months, but till now i can t get, please check the details and inform me.if i am not satisfied i will cancel your connection

On 13/06/2015, i tried to recharge Rs60 by using sms banking..Rs 60 had been deducted from my account but the recharge was not done...the details are given below.
Tou up code 949
Tid[protected]
Mob no [protected]
. Please refund the amount.

air tel mobile — SUBMIT FOR DOCUMENTS

I WAS SUBMIT MY DOCUMENT SINCE LAST ONE MONTH AT. ANAND (GUJARAT) HEAD POST OFFICE.
BUT, DAILY ONE CALL FROM AIRTEL COMPANY AND DAILY ONE SMS ON MY MOBILE PLEASE HELP ME THIS HARSH.

Airtel Mobile — documents required

My cell no.is [protected] having 8 years old. Now i am getting many message and voice calls requiring my id and photo. I dont know wht is the reason for requiring again the proof. More over iam not getting enough time to submit the same as i am busy with my office job.

i already submited documents 4-5 times, in every after 1-2 years company demamding documents. why this happing time to time , plz tell me on my mail address or postel address given as under:-
[protected]@casingla.com, [protected]@gmail.com
amrit paul singla
l-38, vijay chowk,
laxmi nagar,
delhi - 110092


thanks & regards
amrit paul singla

Prepaid — Mcheck

I had recharged my Mobile No. [protected] at Rs. 324 and Rs. 100 on 24th of August 2008. But it is not recharged. But in my citibank Credit card amount already deducted.

Kindly let us know what is the problem.

Or else kindly reumbers the amount.

Thanks
Regards
Satish

i am unable to speak to custumers care through this phone number [protected] this was registered in the name of gayathri.s wife of raghunatha reddy k, r vivek nagar 1st cross robertsonpet k g f they are saying me to send a sms to 121 and i sent more than 58 compliants but they did not reply me

airtel/Prepaid recharge — MCheck recharge

When register with mcheck,it is giving the msg that register successfully but recharge is not happening.This is for airtel prepaid SIM.