Airtel Complaints & Reviews

Hi,

Hi This is nagarajan.K, I have been too much irritated with Airtel Broadband bill mess. Actually i got the airtel connection on[protected], But I got the bills from[protected] to[protected], during these date I have not got the connection from airtel. And they sent one more bill, which is billing period from[protected] to[protected] and in this bill name which they mentioned is not me, that is something "Ummadi Praveen Kumar". In this bill I have been charged for some shifting charges, which they have not informed me during the installation. I got totally fed up with this service, every day i used to receive a call from their customer care, they are asking the same question but the issue is not yet resolved. Hi Airtel please provide me the bill from[protected] to till date on my name and show me the breakup. I am ready pay the bill. Dont irritate me anymore. otherwise Please take away the connection.

Regards,
Nagarajan. K

My Set top box is not powering on. I contacted Customer care many times, but no progress. Every time the executive says "sorry for the inconvenience caused" . But, no progress.

The worst thing is, no body contacts back.

I am just thinking of going to the Consumer court. Really frustrated.

Regards,
Sukumar

dear sir,

on dec 2, 2010 i purchased new cell nokia C3-00 and my complaint regarding this is as follows>>
as per the scheme airtel have to provide me some net data for net surfing and downloading i.e. 2gb per month, continuesly for 6 months. but this data has not been given to me till date.

i made call on 198 several times, they filed my complaints on these dates 6 dec, 9dec, 13dec, 14dec.
But no action has been taken so far. Finally i made my cell recharged with rs 98 and started using net.
But what about the promises airtel have made with your customers for providing free internet surfing.. this is totally a cheating sir. and i discussed this matter with the nokia consumer care also but they said to me that this is the responsibility of airtel customer care executives to take some action regarding this service.
So i request you to do something in this maatter.
contact number : [protected]
mobile serial number:[protected]

i purchased articles worth of Rs.1198/-from MAX--INDORE(C-21 MALL) ON 17/12/10. ON 18/12/10 I COLLECTED AIR TEL SIM FROM MAX COUNTER & GIVEN ALL REQUISITE PAPERS & PHOTOGRAPH.
I WAS TOLD THAT IT WILL BE ACTIVATED WITHIN 30 MINUTES & RS.15/ TALKTIME WILL BE THERE.
TWO FULL DAYS GONE BY, I CONTACTED MAX, BUT AIRTEL PERSON WAS NOT THERE. CONTACTED YOUR NEARBY AIRTEL OFFICE WHERE PEOPLE FOUND WERE VERY LESS COURTEOUS & PASSING ON RESPONSIBILITY TO OTHERS AT A.B. ROAD OFFICE OPPOSITE CITY MALL..THEY WANTED ME TO FILL UP PAPERS AGAIN WHICH I BLATANTLY REFUSED BECAUSE THERE ARE OTHER BIG PLAYERS AVAILABLE IN THE MARKET.
ULTIMATELY IT WAS FOUND THAT PERSON CONCERNED AT MAX DID NOT ACTIVATE THE SIM EVEN AFTER GETTING ALL PAPERS WHICH WERE IN ORDER.
MY QUESTION IS WHY THIS THING HAPPENED.IF CO. WANTS PROMOTION THEN THIS TYPE OF CALLOUS & UNSKILLED PERSONS SHOULD BE SACKED IMMEDIATELY SO THAT YOUR CO. IMAGE IS RESTORED. CAN YOU SET EXAMPLE & ACTIVATE MY MOBILE BEARING NO.[protected]. I CAN GO TO ANY LENGTH EVEN TAKING LEGAL ACTIONS AGAINST THE CO. FOR HARASSING & CHEATING ME. MY OTHER CELL NO. IS [protected]

i have use airtel broadband service at 512 kbps unlimited speed in last 8th month ,but now airtel reduce my speed 5gb for 512 kbps and than 128 kbps ,reveral time i call for customar care but they are not respose please register my complant and please solve.
thanking you

airtel user id - sm2242298
account no. [protected]
mobile no. -[protected]
phone no. -[protected]
e_mail [protected]@yahoo.co.in
add. near taksal school,army ki bazaria,lasker ,gwalior,(M.P.)

Hello Sir,

I am getting continuous diturbances and abusements from this number [protected], which belongs to north east, Tripura. This is the 5th time i have received this kind of calls abusing me calling me at late night after 2 am, and calling me and harassing over phone, calling repeatatively. Please take an immediate action against this user.

Please let me kno if you have any information regarding this.

Thank you,

S (Name not wished to reveal)
email: [protected]@rediffmail.com

I recharged Rs. 210/- by my best recharge offer on 17 Dec 2010. In this offer they paid full talk time but in my case they paid Rs. 188.39 instantly and rest of amount unpaid till date 20 Dec 2010. This was E-recharge and Trans. Id[protected]. I tried several times to talk customer care in 121 each call i paid Rs.0.50 but they disconnect my call. Your customer care service is very poor and hope that if this complaint reach to you plz paid me my balance talk time of Rs.21.61. My mobile no.is [protected]

I have an Airtel landline connection[protected]. At the time of taking connection, the Sales Agent Mr.Viaji Gupta sold me the plan "North-Impatience 699 Combo 2048KBPS LUG PLAN - 90431". He said that the plan can be changed anytime in future by just a telephone call to him.

We were not using the internet very frequently. So we decided to shift to "Talk Value 549" plan. For this, I made the first call to Mr.Gupta somewhere in October. He promised to get it done immediately. Since then, I have made several calls to him. Everytime he promises to do it and get back to me. But nither he gets the plan changed nor gets back to me.

Today also I made a few calls and he said the same thing. When I said that I would like to get my connection disconnected (to shift back to BSNL), he welcomed it. But again he has not done anything for disconnection. I hope Airtel would do something about such people who are spoiling the reputation of Airtel.

regards
amod kumar

Please deactivate all value added services from my mobile number [protected] and stop deducting my money. Why services are being activated automatically and started deducting money?

Despite of submission of Id proof, Proof of address my connection has been disconnected since last 7 days.

I am a Airtel customer since 2004 and currently using Airtel Mobile Prepaid service. Since past 6 months, I have been receiving Promo SMS (Love jokes, Health tips, etc) to my Mobile number without being registered for such service and every SMS I received, an amount have been deducted from by balance credit amount. Twice I made a complaint to the Executive at your Customer Care Centre in Sector 17, Vashi and also registered a telephonic complaint through Dial 999. Despite repeated complaints, I am still receiving Promo SMS and the amount is being deducted on daily basis.

Recently on 3 October 2010 I recharged my credit balance for Rs.120 with Rs.106 talk time. At that time, I had a balance of Rs.9, but this amount was not credited to my balance after recharge. On 4 October 2010, I again lodged a complaint with the Executive at your Customer Care Centre in Sector 17, Vashi and also registered a telephonic complaint through Dial 999, who informed that this service is being deactivated with immediate effect and the amount deducted will be credited to my mobile account within 48 hours. Even after giving oral assurance, I have been receiving Promo SMS and the amount is being deducted on daily basis.

On 6 October 2010, I again informed the Executive at your Customer Care Centre in Sector 17, Vashi and he informed that it will take 45 days to stop the Promo SMS and will not credit the amount that was deducted.

I do not understand on what basis the Airtel can send the Promo SMS without a request from the customer. I would like to know what rights the Airtel have to send such Promo SMS and deduct the amount without the consent of the customer. This is a sort of daylight burglary and I do not expect such exploitation from a reputed company like Airtel, which claims to be transparent in their business.

Despite assurance and registration for DND, this menace is continued and I think this is the common practice to loot the customers.

Rather than investing money in new advertisements, you should look for giving better netwrok coverage to consumers, then only people will attract to your service else after number portability you will be loosing your many of customers I am sure about that. Its the problem of all Mumbai Aritel customers. No one advises Airtel in Mumbai to their friends due to lack of coverage in Homes or Shops and call drops. Please take action over this as early as possible

Dear Sir/Madam,

On 19.12.2010 a total no. of 19 SMS came from 52233 requesting "provide keypad no.". And with every SMS Rs.1/- deducted from my account.At the end total Rs.19/- deducted.

I try to talk customer care personnel sevaral times but they pay little attaintion to my complain.
Please do something so that Airtel Co. forced to reimburse my deducted ammount.

My detailes-
Name Ayan Chaudhuri.
Mobile no. [protected] (Jharkhand).

Regards
Ayan Chaudhuri

This is Dr.Varun (mobile [protected]) from Velachery, Chennai. I had booked my connection for Airtel Impatience plan 1399 about one and half weeks back. I never wanted a connection from airtel. I already have 2 Reliance broadband plus data card. Just for the sake of tariff I enquired in just-dial. Then i received a call from this number[protected], claiming to be airtel exclusive showroom. They persuaded me to buy a new airtel broadband connection. I agreed and paid Rs.500 deposit. They promised me to provide the broadband connection the next day itself. It has been more than a week and still no one has turned up to install it. This is a big fraud on the customer. That too on part of an airtel exclusive showroom. I either need my money back or I want the connection to be installed at the earliest.

this is to complain against Airtel prepaid , my no [protected]. iam using this number for last 4 years and this year iam facing problem every 2nd or 3rd week . the problem is if iam dailing any one's number the reply from sevice provider states that the number is busy dail after sometime. i tried all alternative even i changed my cell bbut the problem is same and this remains for 2 to 3 days . i gave customer care complains atleast 11 times and nothing works out the same problem iam facing today and iam fed up of this service and iam changing the service
Iam not Happy with AIRTEL

Dear sir
I have an Airtel prepaid Number [protected]. I am using this number from approx last three years. In the month of sep.2010 I re-submit my document at Mani Majra Airtel office. On dated Dec 1st. My sim card shown registration failed. I approached to Mani Majra office again and they issue me a new sim card. Every thing is fine and on dated 16.12.2010 I received a call a person claimed that this number is parched by him, I am shocked for a movement. I am immediately call customer care and executive Mr Alok told me I cannot give any information about this number that who is the user of this number, I told the issue to him and then he told me according to Airtel record SALINDER SINGH is the user of this Number.

On dated 18.12.2010 my sim card become registration failed again. I immediately approached to Airtel office, where I met Renu and told the whole story, who told me your sim is swapped from Amritsar Distt. She advised me that if you swap the sim he can again swap this sim on DDR copy. I am very surprised that only a DDR copy company can swap sim, not collect person’s identity card and whose name number is currently is working. I do not know the person who is swapping my sim against my number. He is clearly told me ''AGAR MAIN IS NUMBER KA ISTEMAL NAHI KAR PAYA TO TUMHE BHI NAHI KARNE DUNGA''.
SIR, kindly check this matter, I have waste my time and money. If any other advice kindly contacts me at this e-mail because my number is swapped by some another person and I do not want to purchase a new number.
Kindly do the needful.
[protected]@gmail.com
[protected]
SALINDER SINGH

Dear Sir,

I have prepaid connection of Airtel and the service for Health Tips and friends Chatz has been activated on my mobile phone without my consent. For this Rs. 60 (total) is being deducted every month. When I am trying to deactivate these unwanted services the request is not being completed. I shall be grateful if these services are deactivated from my mobile airtel no. i.e. [protected] and also see that in future services are not activated on my no. without my consent

Regards
Smita Datta
Airtel no. [protected]

Hi,


I have a airtel DTH connection in the name of Bidyot Bikash Borah and my account no is [protected]. I have shifted from arjun nagar, delhi to Pandav nagar, delhi. From 16th Dec I am calling customer care to provide me a new dish and reinstall my settop box (old set top box is with me) but all in vain.

Customer care people are saying to submit amount to my account and engineer will visit my place with dish. I deposited cash in my account but now engineers are calling me and asking me for cash for the new dish and reinstallation.

Customer care people are asking me not to do that and they will send one engineer. But for last three days no one visited my place for the same.

Kindly do the needfull as i am pissed off with the customer care and engineers and cannot see any other way out.


Reagrds
Bidyut
[protected]

Senior Airtel Officers,
My name is S V Koparde.My mobile no. is [protected].I am yr consumer since last ten years.This month I have been charged unnecessarily for Airtel BlogJohn, Comedy Zone etc.without subscribing. I donot know the Airtel policy of begging or just looting poor consumers.
I appeal senior Airtel officers to look into the matter and resolve the same.

my number is [protected] [Airtel]
i get sms from 56060 for that i get deducted 1 rs per day
i want to deactivate this service but i am unable to do that if i call customer care they say that there is no service activated
and if i send LAST sms to 121 then i get reply that 1rs has been deducted for service 77_Lcl sms
i have been calling customer care from 2 months but they are unable to deactivate this service ...so approximately 60 rs has been deducted from my account
will they refund me?? i am not expecting this much from them
but now some how i want to deactivate this service please deactivate this.....