Micromax Informatics Complaints & Reviews

I ANKIT SINGLA ,purchased a MICROMAX Q3 mobile on 15/10/2009 from ‘Sehgal commun. LADWA,Distt. Kurukshetra’ having IMEI No. [protected] .849953. It stasted giving problem after 1 month of purchasing( Hang problem),
I hv get it checked in KURUKSHETRA –CUTOMER CARE CENTRE many times. They hv replaced the MOTHER BOARD which chages the IMEI no. to “[protected] . [protected]” but the problem is as it is.They hv kept my mobile for more then 20 days ,which force me to buy the new mobile & still after that the problem is not solved.I study in Murthal,Sonepat & forced to visit in KURUKSHETRA –CUTOMER CARE CENTRE many times.
to replace my mobile as soon as possible

I have purchased Micromax mobile X-260 model 5 months back.
But just after few days of purchase, I feel there were some problems in using this mobile. At last, I got it checked at your authorized service station at Shivranjani char rasta. They have checked and asked me that there is a problem in battery. He also advised me to get its replaced, since the mobile is in warranty period. I gave him battery for replacement. He told me that it takes at least 10 to 12 days to get replacement.

Now, I regret to inform you that today even after more than one month has been passed and number of follow ups made by me (personally as well as phone inquiry); the replacement of battery is not received. I have also talked to Mr. Mukesh at your customer care office at Delhi. He also confirm that they will replace the battery within 7 days. But I feel sorry fto state that till writint his compalint, I have neither received replacement or response from your end.

I request you to look into this matter and arrange to send my new battery urgently.

If I will not receive replacement within 5 days, I have no way but to complaint in Consumer Redresal Forum.

hi friendsz>>>>
no need to worry>>>>
thers no valid reason on which you people are posting yo complaints>>>
jus go through yo users manual.>
1>if you still find problem to install games>>>
select java games for {{Blackberry bold 9000}}
yo"ll get as many as games from which u can select>>>>
and 95%of java software supports it>>>
jus use yo unused brain;-) ;-)

Dear Sir,

I beg to state that I Alok Sahoo, I am purchasing Micro Max X360 mobile dated 17.01.2010 for Rs.3900/- through BABA Communication, Gandhi Chowk, Brajrajnagar, Dist: Jharsuguda (Orissa).

My mobile's Headphone is not working since last 2 months. but my complaint is not responding in above Shop.

So, Please look into the matter and take a necessary action and oblige.

Thanking You,

With Regards
Alok Sahoo
Mob- [protected]

Sat, 27 March, 2010 4:51:20 AMFw: Complaint Against manufactring Defect Q3
From: rajesh patial <[protected]@yahoo.com> View Contact
To: [protected]@micromaxinfo.com
Cc: [protected]@micromaxinfo.com


[protected][protected][protected][protected]

Dear Bharat


I don't now to how i do react & to whom i do contact. even u have not given yours no.
today on 27 march i have not received my cell phone. which is laying with Galaxy Bihari Colony Shahdara my job card no 3024 I paid charges after that i had not get back my hand set they said it will replaced by company. from last 3 months i have not use it for even 3 days.

Pls suggest

Regards

Rajesh Patial

[protected]

Between a thousand yesterday & a million tomorrow's there is only one "Today"







----- Forwarded Message ----
From: rajesh patial <[protected]@yahoo.com>
To: Bharat Sharma <[protected]@micromaxinfo.com>
Sent: Wed, 27 January, 2010 8:20:07 PM
Subject: Re: Complaint Against manufactring Defect Q3


Dear bhart

U dont think it is harrasment to the customer After 1&haf mobth u are telling me pls pick your hand set & we r giving u the service centre no .
Boss pls arrange some on e cordinate with me on my given no otherwise i m going to cunsumer court u people r harrasing my like i had made mistake to purchage the set of this company. My No [protected]

Regards

Rajesh Patial

[protected]









[protected][protected][protected][protected]
From: Bharat Sharma <[protected]@micromaxinfo.com>
To: rajesh patial <[protected]@yahoo.com>
Sent: Thu, 21 January, 2010 4:52:35 AM
Subject: Re: Complaint Against manufactring Defect Q3


Dear Valued customer,

Thank you for your email,



You can take back your mobile from RT Outsourcing.

We are sending you the contact detail of Service Centre in Delhi.











For any further assistance please feel free to Contact MMX Support Info.



Thanks & Regards

Bharat Sharma

Micromax Informatics Ltd.





Dear Bharat

I already given my set on OUTSOURCING SERVICES LTD AT G-4,5,6 CHANDRA BHAWAN NEHRU PLACE NEW DELHI 110019. # 41095838,839DETAILS ARE:-

POP DATE 12/12/2009
DELAR NAME GREET & GIFT

RECIVED DATE 23/12/2009
POP INVOICE NO. 3135
CASE ID NO.. OL[protected]
MODEL NO. Q3
SR NO. [protected]

this set is still with them wating for revert............
Requested to do the needful.....


Regards

Rajesh Patial

[protected]









[protected][protected][protected][protected]
From: Bharat Sharma <[protected]@micromaxinfo.com>
To: [protected]@yahoo.com
Sent: Wed, 6 January, 2010 9:38:11 PM
Subject: Re: Complaint Against manufactring Defect Q3


Dear Valued customer,

Thank you for your email,



We are sending you the conatct detail of Service Centre in Delhi.



If you are facing problem in your mobile set you can cotact them.



Find the attachment.



For any further assistance please feel free to Contact MMX Support Info.



Thanks & Regards

Bharat Sharma

Micromax Informatics Ltd.





[protected][protected][protected][protected]
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[protected][protected][protected][protected]
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Me and my other 2 friends taken a mobile handsets of Micromax and within 2 months of working out of 3 handsets 2 got problem in hardware, due to low quality of hardware. When we visited to Micromax service center, it was totally unorganized and no one was there to handle the customer. It was a setup of a local mobile repairing shop. Near about 10 to 12 customers visited their customer care center and almost every one got wague answers and were dissatisfied. This is the product quality and support we expect from Indian companies. How we can be faithful and loyal to promote our Indian products. When they are cheating every customer.

We are very disappointed to see the after sale service. a person who were handling the customer support was very rude and aggressive. I told him I don't want to keep my handset with you if possible please attend my query immediately, he refused. When i told him to provide money for repair, he immediately agree and said wait for 10 minutes. These are the fraud practices are playing on the Micromax customer support center in Janakpuri A3/93. Otherwise you have to wait at least for one month to get the job done in warranty period.

Dear pehredar
I have purchased one mobile phone of Micromax-Q3 and|( also recommended my so many friends to purchase Q3 ) from Anand Mobile Shop ,Ravibhawan at Raipur on dated 15/12/2009 under 1 year warranty. Now only after using 2 month it's Headphone as well as Charger both are not working and when i approached to the shop they checked and said Headphone as well as charger both are faulty then I told them to kindly provide me any other headphone by which i can avail I/C and O/G facility but no headphone is working in this Micromax phone so that I do not have any other option to take only headphone provided by Micromax .Then shopkeeper told me to come with copy of the bill for replacement of Headphone then i submitted the copy of bill and returned but after approaching 50 times they have not provided me Headphone and always saying "Q3 ka HEADPHONE ABHI AAYA NAHI HAI",.

Is it justified? why they are not providing me the HEADPHONE if HEADPHONE is not available in the company is it my fault?.so kindly look this matter immediatly .
. II request to pehredar to solve my complaint .Otherwise I will go to consumer Forum.


SHAILENDRA PANDEY
FRIENDS NAGAR,LIC COLONY
RAIPUR-492007
PHONE NO [protected]

shailu

--
shailu

Dear Sir,

20 days back I purchased Micromax x250 mobile, It is not working properly,

day one onwards I am facing the problems, i am trying to connect FM radio: continuous disturbance sound,

trying to open Video files : Very slow motion, No sound,

trying to talk friends ...they are saying very poor quality of voice, some times even they are not able to listen , In this phone there is no adjustment,

Connecting to Head phones...Continuous disturbance of sound, no clear voice...

If i goto the dealer, they will say , I need to goto service centre with that phone, If I goto service centre they will say it will take some time time to diagnose,

If anybody helps, to resolve these issues, Would be appriciated,
Thanks in Advance.


Venkata rangareddy,
+[protected].

i purchased the micromax q5. i was listening to some songs for about an hours time. when i took the headset out of it, the profile did not change back from headset to general. i tried to restart it and took out the battery, removed the memory card and also changed the sim slot from 1 to 2. didnt work. i am going to go to the store to get it replaced. if they done replace it, i would contact legal departments for this as this is not at all acceptable. i have bought the phone just 3 days ago !!! please revert back to me if any answers
Kumaresh Bhattacharya
ph # [protected]
email: [protected]@yahoo.com

Sir,

My dual sim mobile phone has theft on 12.03.10, please find out my mobile. I have given my details bellow.

Your name: Konakalla Krishna Kishore Babu

Address: H.No 1-182,
Gopalapuram (Post & Mandal),
Pin 534316,
West Godavari Dist,
Andhra Pradesh

Phone model: X2i

Make: Micromax

Last used No.: [protected], [protected]

E-mail for communication: [protected]@gmail.com

Missed date: 12.03.2010

IMEI No.: [protected], [protected]

Regards,
K.K.Kishore Babu.

I purchased a mobile phone of micromax q5 on mar 10. since the inception my mobile phone is getting problem. service center ask to leave the mobile for one month. how it can be possible to give the mobile for one month

THE PHONE DONT HAVE SILENT MODE EITHER ON VIBRATION OR ON RINGER.
NO SEPERATE SMS TONE CAN BE SET.
NO THEMES
NO GAMES
VIDEOS CANNOT BE SEEN ON FULL SCREEN
BOTH THE SIMS ARE NOT ACTIVE AT THE SAME TIME

Hello sir,
I am not able to change the user profile, only the headset profileis working on my phone and it is set as default it does not change to the default user profile even after the removal to the headset from the mobile .

thanks and regards
Amit Jayaswal

JAR NOT FOUND

The preloaded opera mini browser in my micromax q5 mobile doesn't starts whenever. I open opera mini in my mobile set it so error to connect to opera mini. Help or contect to aircel operator but connection of internet is already activated to my number and i able to access the net from WAP but notfrom opera mini. So kindly help me to sortout this problem. Contect number [protected] or [protected]@gmail.com

I have purchaged Micro max x225 Mobile on 14.09.2009 at Sri Priya Cell Point, G.T.Road, Srikakulam, Andhra Pradesh with waranty one year. But My mobile not working now. I went to Service Centre they are checked the problem was Mother Board Problem. So they are lift the hands and told we can't do repair. So What i will do.

Hi,
This is Laxmi Narayana G. I bought Airtel USB modem Micromax 300G in one of the Airtel outlet in Triplicane Chennai.
And my Airtel number is:[protected]. Before purchasing the device I contacted Customer care and they said like
Micromax 300G costs 3499 but the incharge of the outlet said that it costs 3799. So I imediately contacted customer care
and asked the incharge to talk to the customer care, he spoke with the customer care and still argued that it costs 3799.
Also said there are two models one is locked and another is unlocked which I know he was telling some stories but even though
I bought the modem from the same outlet for 3800/- expecting a good service. He said that minimum I would be getting 90kbps and maximum was upto 256 kbps.
They took two days to activate my number that to be after calling customer care for several times. Finally I got the connection but
the speed I am getting is only 1.71KB/sec i.e around 10kbps. Again I contacted customer care and informed that I was getting very
less speed Service Request No.is 31420660 but nobody turned up so far. So I contacted again after a week but no proper response.
I donam sure that there is no problem with my computer because I bought this computer a month ago. My computer configuration is
4GB RAM, 500GB HDD, Core 2 duo 2.9 processor, Windows 7 ultimate.. I am really frustrated with the service provided by Airtel
so I want the complete refund for the device. I never used the internet connection at all. I ve been a Airtel customer since 6 years
ever since I bought Airtel USB modem which really made me unhappy. I am planning to get Airtel broband connection. .
I even contacted Nodal officer but my call was disconnected 4 times. This is the worst customer service I ever expirenced.
So Kindly give my money back.


Thanks and Regards
Laxmi Narayana G

this complaint is against the shop keeper to whom i ve given the set for repair on 03/03/2010. i was told it should be sent to head office as it could not be repaired. i granted the permission.
i dont know wat is the result the shop owner is not at all recieving the calls even though his personal phone is ringing.
this is the not proper way to deal with a customer.
adress:SHREE MOBILES,
NEAR SUBRAMANIAM POLICE STATION,
RAJAJINAGAR 11 TH BLOCK
BANGLORE
KARANATAKA
PH.NO:[protected]

Dear Sir/Madam,

I bought a new Micromax X260 phone before 3 months from Rudrapur, and after one month using this phone I noticed that Phone’s lcd is not working properly.


Therefore I submitted my phone on Micromax authorized service center in Haldwani(Nainital) on 07.02.2010.But after one and half month I’m not getting proper response from your service center and they are still saying that LCD is still being repaired.



Is it possible that a mobile manufacturing company is taking more than one month to repair a very minor problem which can be repaired in 2-3 days.



I’m really fad up with this type of response from Micromax authorized service center.


IMEI No is:-
[protected]
[protected]

Service Center Address-Mobile House, Sahukara line, Patel Chowk Haldwani,

Job Card No-HLD67834

Date of Submitting-07.02.2010

Please respond me ASAP.

My contact No is [protected]

i want to change my mobile menu to grid view .
how to change it?