[Resolved] Airtel Micromax Mmx 300g — Pethatic Customer Service | |
My name is Mayuri and i have been airtel's customer since 16th August 2008. I happened to purchase the Airtel USB Micromax (thinking to be the best service provider) on the same day. This was however, activated on 19th August. Since the time of activation, I have been unable to use this internet connection at my convenience. Its terribly slow (since day one). To access yahoo mail or gmail, it takes about one hour to get to that inbox page. The download speed is about 1kpbs and normal access speed is about 8 kbps, sometimes lesser than this too or doesn't connect at all. I have infact registered a complaint against the same on 21st August. I was promised that the issue would be resolved in 24hours. But Airtel failed to fix so, nor i received any call about the updates. Later the following week, I again called the customer care and was told that the issue will be resolved in 10 days, due to some of surveys that had to performed in the area where I reside. The issue was still not resolved after 10 days nor I received any follow up/update calls. I again called the customer care and spoke to few of the agents who advised me to call the engineering team in Bangalore. When I called the engineering team I was again routed to the customer care department, then again to the sales department and round and round. Then I finally decided to escalate the call and spoke to one of the Team Leaders at your center (in Delhi), he promised a call back in 2 hours. Unfortunately it was 5 days, and I didn't receive any calls from Airtel. On 8th of September (hoping the issue to be fixed, I was off from my work on this day) I visited the Airtel showroom in Bangalore with my laptop and the data card. The issue was temporarily fixed by agent name Chetan. He very well informed me that the issue is yet to be fixed and would call me back in 2 hours. I was again disappointed after waiting for his call for more that 7 hours (as the connection or the repair didn't work, had to face the same issue). I called the customer care department, hoping for the solution (even after going through so many frustrations and misleads). I spoke to a manager by name DAYA in Delhi, he replied that there is no proper network coverage and promised a call back for permanent resolution in one hours time. He too failed in calling or updating the status. Later, I happened to call back the same customer care and I was again promised a call back on 9th September morning. Its 1PM and have not received any calls. Infact out of frustrations, I again called the customer care and got an answer of the issue being escalated. I do not have any more hopes that my issue about the data card would be fixed. Its almost a month and have not been able to use the card anytime, anyday. Its high time that I decided to escalate the issue to you, not hoping for a fix, but I need a REFUND. I have wasted enough of time, loads of pending work and money, which is not worth it. I request you to look into the issue immediately and provide me the refund of the whole amount. Kindly do the needful at the earliest. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
63 Comments | |
Comments
you people are lucky enough that atleast somebody at customer care is picking up you phone. I am another user from bihar experiencing the same problem (error code 619) while connecting in roaming. The bloody customer care execatives, if connected by the grece of god, don't pickup the phone even.
Reply
my micro max x225 is locked please solbh my problem
hi this is aurangzeb from patna last month i bought air deta card that is micromax usb data card
while in roaming i can not able to use intenret even i can see the communication on my loptop that
look like network comvrage is full of strenth but internet not connecting i dont know
many time i called airtel customer care but no response
can some body telll me plz how i willactivate internet roaming while using airtel usb modem in onather state
pls reply me
while in roaming i can not able to use intenret even i can see the communication on my loptop that
look like network comvrage is full of strenth but internet not connecting i dont know
many time i called airtel customer care but no response
can some body telll me plz how i willactivate internet roaming while using airtel usb modem in onather state
pls reply me
Hi,
My name is Naveen.G.Aradhya, I am using the micromax q3 handset. But i dont know how to hear the song one by one in my audio player while riding the bike or while traveling, in the manul they show the some methods to use the audio player, but i can't get as per the manul, pls tell me very urgently how to hear the song one by one in my audio player. My mobile number is [protected]/[protected].
I am waiting for your earilest replay.
Your's truly
Naveen.G.Aradhya
My name is Naveen.G.Aradhya, I am using the micromax q3 handset. But i dont know how to hear the song one by one in my audio player while riding the bike or while traveling, in the manul they show the some methods to use the audio player, but i can't get as per the manul, pls tell me very urgently how to hear the song one by one in my audio player. My mobile number is [protected]/[protected].
I am waiting for your earilest replay.
Your's truly
Naveen.G.Aradhya
micromax airtel 3g provides the worst service...my no. is [protected]...it shows NO service every day after a period of time for 15-20 mins...9-10 times a day...when u call up customer care...they say that the service is active only...device is fine...actually this is the airtel problem only...and they dont even activated 7070 airtel data card...i had complained a month and a half before...so cant even get in touch with them...have compalined again to airtel that the no. is not activated...dont know when wl it b activated...but the net service is for sure PATHETICALLY BAD...
hi
i have micromax data card u can also take the micromax dealer no from airtel. and Even i am using Micromax the promise speed was 236 and download speed was 50 to 60 Kbps . But i am just getting 8 kbps everyware. I think there is some prob with data card so call the above no and ask for the vendor no from them.
i have micromax data card u can also take the micromax dealer no from airtel. and Even i am using Micromax the promise speed was 236 and download speed was 50 to 60 Kbps . But i am just getting 8 kbps everyware. I think there is some prob with data card so call the above no and ask for the vendor no from them.
Hi, this is VEERENDRA VASU, from VIJAYAWADA.In the month of January I had purchased an Airtel's (Micromax 300G USB Data Card) Data Card which is useless.The speed is very low. Morever my machine gets HANGED frequently when I use the Card.Is it a normal problem with Airtel's data card or my OS is having prob? I have also tried aftr frmatin my laptp. Please advice.
Hi,
I do have similar kind of complaint like Mayuri, Sridha . I have purchased Micromax 300G USB data card and could use it only for couple of hours. After that i started getting the error #619 and since then i could not connect to the network.
Every time i call airtel customer care.
Also the data transfer speed pathetic. I was getting maximum 1 kb and sometimes it was 0 or 1kb also. Most of the time, i was getting time out error. So horrible is this Airtel and their customer service.
this company is cheating people very badly don't trust.
vasu.k.
I do have similar kind of complaint like Mayuri, Sridha . I have purchased Micromax 300G USB data card and could use it only for couple of hours. After that i started getting the error #619 and since then i could not connect to the network.
Every time i call airtel customer care.
Also the data transfer speed pathetic. I was getting maximum 1 kb and sometimes it was 0 or 1kb also. Most of the time, i was getting time out error. So horrible is this Airtel and their customer service.
this company is cheating people very badly don't trust.
vasu.k.
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