Airtel Complaints & Reviews

Dear Sir/Madam,

I have been using airtel prepaid for last 3 years. The call cost was normal and last year airtel change my plan to life long. Now my prepaid validity is up to 2010. What happen was last week my sister recharge my card with Rs.5 for the offer for life long. After that recharge my traffic value has been changed. Like previously I use to send International SMS for Rs.3, But now its cost Rs. 4.99. Which I enquire...

I have accidently subscribe to www.tashan.com.But it is not stopping. Airtel customer care says that unsubscribe it from its site by clicking Unsubscibtion but on the site there is no option for unsubscribe due to it my balance is getting deducted so please help me to get rid of this service now.

I 've been a patronized customer of Bharti Airtel, Visakhapatnam, AP.My mobile No: [protected].
On 19-07-09 mor, I wrongly entered my PIN in my Samsung S3310 while enabling security settings in my mobile.I contacted 121 through my friends mobile for my PUK.The IVRS guided me to send sms to 121.I sent sms and waited for quite long time.Again tried 121 and talked to customer care executive and came to know that such sms should be sent to new number some thing like 54329(i did not remember exactly) but not to 121.I got my PUK through the customer care executive after verification of my personal details. I noted down the PUK and tried in my mobile.
On my 1st attempt, the system in my mobile says "PUK wrongly entered, you have 9 chances left".I tried another 4 times with the PUK number given and could not access my SIM.My mobile was showing 5 chances left for trying PUK. As I was aware that If I try more than those chances, the SIM gets completely blocked and I have to go for a duplicate SIM.As that day was sunday, I visited Airtel Lobby, Visakhapatnam on 20-07-09 morning.The executive on the desk noticed the number of chanced to try PUK on my mobile and she herself checked the PUK in her system and tried herself on my mobile.She tried till only one chance left and changed my SIM in to another hand set and tried that chance also.The handset was displayed the message that the SIM was blocked.Then she asked me to apply for a duplicate SIM by paying Rs 75/- with proof of identification.
I told her that its the system problem which did not recognize the PUK number entered by me as well as by herself and Airtel should held responsible for that.She did not accept my argument.As my number was not available for more than 24 hrs, I wanted it immediately and paid the said amount with my Id proof.New SIM is given to me at 1130 hrs on 20-07-09 and it was told that the activation will be done with in 4 working hours.My new SIM was not activated till now[protected]hrs ) even after nearly 24hrs.I claim it as a system failure and Airtel must pay back the amount paid towards the duplicate SIM and correct their system.They must understand the inconvenience caused due to the inactivation of my SIM.I mail this to the cocerned Airtel executive also.

I recently bought a postpaid connection from Airtel ([protected]) here in Thane. Since Airtel was upgrading their systems, I was told that initially, I will be on prepaid for a couple of days and then I will be moved to postpaid. That was done on 19th Jul 09. After that I have been trying to activate GPRS by sending AGPRS to 121 and am consistently receiving message that "We are unable to process your request now. Please try again later." This after sending over 20 smses to that number at different times of the day.

If I call customer care, the IVRS goes into a loop asking me to enter my mobile number again and again in different languages and never actually reaching the service menu.

This is very painful. Request Airtel to respond ASAP.

Dear Sir
I was holding postpaid airtel connection bearing number [protected] My customer relationship no. is[protected]. This connection was activated for 2 years under advance rental plan system on on 15 05 2007 vide receipt no. 1734 at Pratham the franchise of Airtel. The validity period of this plan was up to 19 05 2009. After that I have neither applied for renewal nor given any consent to extend the connection. I understand that without the permission of the customer the plan would automatically get terminated no bill would be levied to the customer. However I am getting the bill for last two months of this connection which I am not using at all. I have been issued two bills as under
1 Bill no.[protected] for the period of 02 May to 01 Jun 2009 for the amount of 144.00
2 Bill no.[protected] for the period of 02 June to 01 July 2009 for the amount of 298.18

I sent the mail to the nodal officer of Airtel regarding this. As per him the services has been extended further & you will have to pay the bill for this period. It is mendatory to give written request in case you want to cancel the connection. I cannot understand that hoe a service provider can extend his services without the consent of a consumer
Please look into matter do needful.
Thanking You
M.A.Shah

Hi Sakshi Walia,

I've send the details to this email ID but there is no response so far. Are you serious about resolving my issue.

Still My family is getting calls from Retention Department from Okhla, Delhi. Same person and from Same Number. No Improvement.

Regards,
Sudhakar M
msudhakar.[protected]@gmail.com
[protected]

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Dear Customer,
This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. We are restricted by the absence of your contact details. Please write to us at [protected]@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolve the issue to your satisfaction.


Regards,

Sakshi Walia
Airtel Customer Service Team

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Airtel Broadband Services - Wrong Broadband Package
We realized that Airtel Representative have given us Wrong Broadband Package when we received customer call informing broadband usage for 3-4 days costing around 10 K +. We requested for Unlimited Broadband Connection and not for Limited Broadband for which excess charges are applicable if it exceed the Limit. Defintely Something have gone wrong at first place. This is fault of Airtel Representative who have not listened properly. We are suffering because of this.

Second Incident after registering complaint at L1 support, Call Center Representative changed our plan to Unlimited and promised/commited to adjust the bill in next billing cycle. But again we've been cheated. Plan changed but AMOUNT still there.

In short, there have been lot of history generated during followup with this issue from April, 2009, and It created massive emotion among my family when Airtel Retention Department, Okhla (several call from Rajeev Tel No. [protected]) behaved in Abusive Manner and Humilated my family. They started judging us as FRUAD but we paid the BILL FULL in everytime untill this issue popped up. How dare he can say like this?

During this period, there have been lot of calls registered and closed without contacting me and without my consent. As I'm out of India, I requested them to give the No to contact them directly if they dont have facility to call ISD. Or Else wait until I am back to India at end of this month.

My earnest request to please have patience, MONEY might be MORE important for you than Person's Emotion and Respect. But Please charge fairly after communicating to me and not to my Family as Airtel have already cheated them by giving wrong Package and again after giving false committing for adjusting the bill.

Hi,

I am in Switzerland these days and would be here until 16th Aug, 2009. I bought Airtel World Calling Card from IGI Airport worth Rs 500. The vendor showed me rates from Switzerland to India as Rs. 9 per minute, which meant 55 minutes talking time.

Now, when I tried, it shows only 10 mins of talking time ie Rs 50 per minute.
This is cheating. When I try to call Customer Care mentioned on the card by pressing *0, there is no support from them, and they deny to inform me the rates and ask me to call India Customer Care.

I have no clue how to reach Customer Care as there is no information on the website also available in regards to this.

Please help me resolve this at the earliest.

Thanks,
Ankur Jain

I had purchased 3 Prepaid Mobile Phone SIM Cards on 27 March, 2009 from an outlet in Dharamshala, Himachal Pradesh (H.P) bearing the following numbers:

+[protected]
+[protected]
+[protected]

All the 3 SIM Cards were recklessly DEACTIVATED only after 3 months o[censored]sage.My 2 emails to the H.P Customer Support Service (addressed to the Nodal Officer) dated July 9 and 16, 2009 fell on deaf ears and were NOT answered.

PLEASE LOOK INTO THIS URGENTLY AS NOT ONLY I AM NOT ABLE TO COMMUNICATE WITH MY CHILDREN WHO ARE STUDYING IN INDIA, ALL THE CREDITS WHICH I HAVE LOADED IN THE 3 MOBILE PHONES ARE GONE!!

I am a subscriber of Airtel Digital TV.



Name: Mustufa Kapadia

Subscriber ID: [protected]

RMN: [protected]



I made a recharge of 2400 rupees on 13th July 2009 with recharge coupons of 500x4 & 400.



Out of which one 500 rupee recharge was not reflecting on to my account. A complain was lodged with the customer care and my concern was shown that I have made the recharge to go for half yearly Ultra Pack and I don’t want money deducted from my account as per monthly Ultra Pack.



I was assured by Three team leaders namely Robert, Karan & Krishna that the account will be reflecting in 12 hours. It took them Six days to resolve the issue by which my account balance was deducted as per monthly charges o[censored]ltra Pack and I was left with insufficient balance to go for Half yearly Ultra Pack.



Now my question is it was a fault from the server end as money was not reflecting onto my account Airtel could have made an extra effort and not deducted any money from my account and would have enabled me to go for Half yearly Ultra Pack.

But it did not do anything like this because for Airtel Money is more important than their Customer.

I'm honoured to say that I'm a customer of Airtel Digital TV for the last 4 months. (Customer ID is [protected]). Unfortunately for the past few days I don't get the connection and it says my Card is not authorised. But, i have taken the package South value plus malayaalam top up and I have recharged it with Rs 850 after the activation charge of 1750, which is for one year. I talked to your customer care exicutive on 18th July furnishing all the details and I was informed that it will be sorted out with in 48 hours and I would get uninterrupted service. But, the problem is still persisting and I want to get the problem solved as soon as possible.

Yours truly,
Shameer.

Personal Details.

Address
Shameer Abdul Kaseem
alakunnam paarakkal
puthan veedu
peyaad 695520
Customer ID [protected]

on my no i have recieved mms butcannot delivered on my mobile no my mobile no is [protected]

Dear Airtel Customer Care Team,

We had purchased SIM card from Airtel and a data no. had been enabled for data communication on this. Please find below the nos.-
Voice no. - [protected]
Data No. - [protected]
Please note that we use this SIM card for data communication in GSM modem in our Delhi office.It properly works here. Now We want to use this SIM card in Shimla for same task. Please inform us urgently would it work there for data communication or any other facility is required to work in that region? Please also inform has roaming facility been enabled for data no. on this SIM card?

Looking forward for your early reply...

Thanking You!

Nikhil Rastogi
Envirotech Instruments Pvt. Ltd.
A - 271, Okhla Industrial Area,
Phase - 1, New delhi - 110020
Ph. - [protected]
Email - nikhil.[protected]@gmail.com

Dear Sir/Madam, I also have the same complaint, where I want to bulk block some unknown incoming call numbers at a time when I am free. I called up customer care but they said it is not possible, so I am putting query on this forum to get the data. I am fed up with calls from tele-callers and some unknown numbers, Please provide me with the incomings calls on my number [protected] for last 3 months. thanks

Dear Sir/Mam,

I have prepaid connection of Airtel and my cell no. is [protected] in the month of January 09 there was a scheme of 100 National messages free by recharge of Rs 26/-.

So I got recharged my mumber also in above scheme. When i started to send national sms, I found that Airtel had charged Rs. 1.50/- per sms.
I also had sms scheme 360 local sms by rechage of Rs. 36/-. But airtel has charged the national sms charges from my 36/- lacoal sms scheme.
In this regard i have talked at their customer care center, but they didn't respond at all.
Kindlay look into the matter and take necessory action so that other customer also can get solution of this type of problem

I am registered on Airtel NDNC on 03/06/2008 but still getting call from Airtel and Telemarkting.
Please let me How can I lodge complaint in TRAI.

I have a prepaid connection with Airtel (bearing no. [protected]). I have been trying to register the complaint to de-activate my SIM Card IMMEDIATELY. I have lost my mobile today and to avoid misuse of my SIM card by anti-social elements, i have been trying the customer care numbers but without any success. The system is so ridiculous that you can't have everything computerised. It just keeps on giving long messages/instructions without actually connecting to the concerned person.

please i want to see my mob.bill june09 details on my email id.