Airtel Complaints & Reviews

Headquarters
The Infantry School
PIN – 900444
C/O 56 APO

1114/1/G Oct 2008


Bharti Airtel Limited
4th Floor, Centre Point
New Market
Bhopal (MP)

Bharti Airtel Limited
Mobiles Sevices
4th Floor, Zonal Office
Matro Tower, AB Road
Scheme No 54, Vijay Nagar
Indore (MP)

Brig (Retd) Sivinder Singh
MD
Airtel
Trishakti Army Telecommunications
10, Nana Bhoy Mansion, Central Street
Mhow (MP)- 453441

The Ombudsman
Bharti Airtel Limited
Unitech World Cyber Park
Tower-A, 4th Floor, Sector-39
Gurgaon-122001, Haryana
India.




1. Infantry School, Mhow (Indore) has a large captive subscriber base of Airtel subscribers. Airtel, with the reputation of providing user friendly services and prompt response was infact, a natural choice

2. However, over the last few months it is felt that standard of facilities being provided and the response to the complaints has been, at best, lackadaisical. The standard reply one receives from the Indore circle of Airtel is that server is not working and thus, complaint cannot be attended to immediately. I am sure you will agree that, in the age of connectivity where the mobiles and telephones have become integral part of ones routine, such response causes great inconvenience especially, where frequent travelling and moving from one place to another is involved.

3. In the present day scenario where various companies go out of their way to make their customer base strong by providing excellent services and prompt response, one is pained to bring out that the response and services of a reputed company like ‘ Airtel’ leaves a lot to be desired. Having resposed our faith in the services of Airtel by installing complete Airtel connections in ‘ The Infantry School’ we thought that the lacunaes that have crept over a period into these services of the company must be brought to the notice so that corrective action could be initiated before its too late.





(Harsh Mishra)
Maj
GSO -2 (Coord)
for Comdt

Hi,

Its been more than 50 days that i ve been calling regarding a problem with my Airtel no. [protected].

It is a youth pack with local msg charge at 25 paisa/160 characters and calling charge at 10p/min to any airtel no.

Almost 50 days back i was charged more for the same and whn i called up te cust care i was told that the plan has been deactivated but they did not have any reason for the same.

Since then i ve called the customer care many a times and most of the time the call is being disconnected for the want of any answer.

I called up almost a week back for the last time to confirm the status, some Vicky picked up the call, put it on hold for almost 5 minutes and then disconnected the call.

Its really sad. I want to use this no and i am with Airtel since 2005 but it seems that Airtel is no good its loyal customers too.

I am hoping for a resolution soon.

Regards,
Pankaj
Contact no. [protected]
[protected]@yahoo.com

AIRTEL is SUCKING my balance with this service 543212...
I received more than 6 sms per day with sports update...
i dint want this service it got automatically activated in my mobile and i was charged 10 ruppees for this.
pls if anyone knws how to stop this service in my mobile pls help..

Helder
[protected]

pls stop and unsubscribe dada resub 10 service on airtel WAP

I want to disconnect my Airtel landline connection and internet connection. I have previously lodged an application, on phone, but no action has been taken yet by Airtel company.

Details of landline connection:-

Telephone Number:[protected]
Firm name (On whose name landline connection is taken): Prahlad Agarwal & Associates

Previous Application Reference Number: 48248842

Please take action as soon as possible

THANKS

I am a postpaid customer of Airtel India having cell connection # +91 [protected]. I had requested for activation of International Roaming by sending sms AIR to 121on 23-10-08.
I again called on 30-10-08 at 1753 hrs to reconfirm activation of International roaming.
Now at Dubai when I switched on my cell phone, I reallised that my Internationa roaming facility has not been activated and I am left with no connection.
This is highly irregular and given me lot of problem.
Can Airtel India address my complaint imediately by starting International Roaming facility
Thanks
Hans Raj ahuja

Dear sir, I m the co-ordinator of bsl india company we have 10 cug connection under 249 plan my personal cell number is [protected] now i want detail bill of [protected] of october month please mail me as early as possible. thank you.

I have a Post pay account with Airtel for the past year. My bill is anywhere between 600 and 900 each month .My credit limit being 900.In Oct 2008 my bill was 965Rs as i had reached my credit limit my services were barred as i had reached my credit limit .I spoke to Mr Sachin Gandhi a CSA with Airtel who told me to make a payment of approx Rs 450 which is 50% of my credit limit so that the services will be unbarred .I made a payment of Rs 700 to be on the safer side .This was before my payment due date of 15th Nov.

I spoke to Ms Shraddha on the 31st Oct after making the payment who said that they could not activate the services as i had to make a payment of not less than 900 Rs which was my credit limit.She told me to make a payment of Rs 200 to get my services unbolcked. As per her request i made a payment of the said amount but to my horror the CSA whom i spoke to said that though Shraddha had promised the same ( the commitment was there on my account) he could not activate the services as i had to pay 65Rs for unblocking the services.
A company like Airtel could not keep a promise made and that too for a mere amount of Rs 65 .This was totally ridiculous.I have been a very good customer paying my bills on time and this is what i get . False promises, Different information from different agents.
To make matters worse one of the agents deactivated my 121 service i could call on 121 but i could not select the option for speaking to a CSA.
I am surprised and shocked at such a behaviour .Hence have decided to disconnect this line this month itself and for a some other trustworthy network.

Thanking You.
Sanjay Kadam
[protected]

i tried many times to contact customer care service center but didn't able to contact them, i have activated my airtel prepaid phone by 21st july 2008 and then i tried many times to contact them but every time i was getting response through voice mail that recharge your card even i have recharged the same three times.so i feel your voice mail service giving wrong instruction so could you please help me for the same.
my contact no is [protected]

waiting for your earliest response.

Thaks a lot in advance

Mori jashvant Sinh J.

sir
i top up my airtel mobile no.[protected] with Rs 350 from sbi ATM and i got only Rs 20 only and 365 days validity.but top up should not give validity and should add talk time only.
so plz address my complain as soon as possible.

thanks

Sir/Madam,

I am Shiva Jain(+91-[protected]) resident of A-41, Padmanabh Nagar Bhopal want to complaint for Airtel broadband customer service. The people are really very careless and I dont know how this company is getting business. I spoke to sales executive Akhil (+91-[protected]) and filled-up all the required forms and gave him Rs.400/- as initial charges, he further promised me to make the connection up within 3-4 days however no progress. I tried calling the customer care number[protected] with my form number 2204047 but they dont give any useful info. Whenever I wanted to talk to their seniors or managers to escalate the issue they dont forward the cal. I did speak to Shabnam at[protected] and Vijay at[protected] but they only commit the date to resolve the issue however the issue never resolved. Today 03/11/08 was the 4th time commited date when the issue was to get resolved but again no answer... I am fade up now and due to these irresponsible people, the name of the company is getting into soil.
Please help and get the issue resolved.
Thanks and Regards,
Shiva Jain

dear sir, our place is VENNANDUR, NEAR RASIPURAM, NAMAKKAL D.T PIN 637505, Last 10 days before our vennandur airtel tower was not working till upto date. lot of time i am given the complaint via custmer care but no responce. pl find out

my no is [protected] kindly inform me my puk no...

Dear sir,
My name is Manohar kumar. i want GPRS-Mobile Office service on my no.[protected]
so, i called Airtel 24H Customer Executive on 121.
I give him the request and he said, it will happen in 24Hour. but its one month gone my request not completed yet. i called Airtel 121 again and again between the month. and till now it's not completed. i request again but that will not completed yet. what i do please help?

RESPECTED SIR, .NONVEG MSG IS COMING FRM UNKNOWN AIRTEL NUM ON MY SISTER'S CELL N TELLING FRNDSHIP WID ME..HE IS HARRASING ON HER CELL NUM..SO PLZ SIR GIVE ME DETAILS OF DIS AIRTEL NUM..SO I CAN STOP HIM.AIRTEL NUM WHICH I WANT DETAILS THE NUM IS.[protected]..PLZ SIR HELP ME N REPLY ME FAST

I have received the mms not my mobile from airtel to vist the site mms.airtelworld but i am unable to open the sms in the website. how to view the mms.

please reply to me.