Airtel Complaints & Reviews

Hello Sir,
I got a Airtel broadband connection in last April, 2011 with Binatone WiFi modem supplied by Airtel with the additional cost of Rs 1400 and 1 year of warranty.
But the modem is failed now and i called customer care and given a compliant about it on 21 Jan 2012 , Service Request No is 10652130. The service person came to my place and checked and asked to inform Airtel to replace/service the modem.

Again i made a call to customer care for resolving modem issue. The service request no is 10670726. They said it will be resolved in 22 Jan 2012 17:27 P.M. But no one visted/called me till 23 Jan 2012 10 P.M. I called Airtel again to know the status, but i was shocked when the customer care Representative said " Your problem is rectified and the service request got closed". After explaining the problem once again they re-opened and said we get back to you soon.

Today 24 Jan 2012, I called to know the status, but they asked me to contact the Binatone service center and gave me the contact no and address. Lokam Teletech, 120/75 1st Flr, Ramanayak st, Nungambakkam, Chennai 34. Contact No is [protected] . I called this no, but they said Airtel is responsible for this, since you directly bought this from Airtel and asked me to contact only AIRTEL.

After all this again I called Airtel, now they saying contact the person/vendor who gave the modem. The Airtel representative who gave me a connection on Apr 2011 was collected the money Rs 1400 and gave a bill with airtel logo and NetVision vendor name printed. So i can ask only Airtel who actually collected money and said we take care of modem issues if anything come in 1 year.

Now the modem is useless(Rs 1400) and also no internet connection. I want AIRTEL to resolve this problem in 2-3 days maximum. Otherwise i will not pay my last month bill and going to discontinue the connection.

I would like to circulate this problem to many friends we work in large IT organization of India(1,50,000+ Employees), so they also will aware of how Airtel is doing customer care and service.

My previous compliant: http://www.consumercomplaints.in/complaints/bharti-airtel-limited-chennai-chenna...⇄

Thanks,
Murali M

Mobile No : +91 [protected]
Email: murali.[protected]@gmail.com

i am a retailer of airtel mobile services under distributor ramesh kumar near new bus stand mahilpur
the main issue is that the distributor forced me and also the other retailers for buying couon of amount rs.350 only (rs25 top up & rs 30 full talk time coupon) or other non selling coupons with every transaction of lapu balance otherwise no lapu balance issued to me or also other retailers. so we all are facing a very big problem regards this from many months. so please help me
n urgently solve this issue

this is venkatesan.s from trichy at east chinthamani... my phone number [protected]..i don't know whether the problem is in signal or modum.. the net connection was automatically gone while m accessing the net... after 1 or 2 hours later the singal comes in.... i have this type of problem every day.... so i was distrubing to accessing the net.... there is no benefit for me to get a airtel net connection....

Respected sir/madam....

please read to complete mail....because my bill have been reached 5000rs..sir plz help....



Till now not solve my landline problems...

my landline no. and connection name is...



landline no. connection no. E-mail Add. Alternate No.

[protected] vikash nagariya nagariya.[protected]@rediffmail.com [protected]

[protected] vikash nagariya nagariya.[protected]@rediffmail.com [protected]

(dinesh gupta, my father)

problems are:-

[protected] - not get the Bill and login id and password on airtel.in

[protected] - Billing (actual bill)

i have been get the many request number but till now not solve my problems:-

[protected] landline request no. are :-

Request no. date

6255232 27 oct 2011

7199052 13 nov.2011

8288248 04 nov. 2011 to vinod singh

8908246 16 dec. 2011 (mail received to babruprakash)

" again 17 dec.2011 (mail received to rashmitaraj laxmi)

" again 18 dec.2011 (mail received to subhra prakash) and also i have new request no. (complain no.) of january session.



and [protected] landline

Request no. date

15838797 18 jul 2011 (mail received to arun babbar)

1839656 05 aug 2011

6151754 25 oct 2011 to miss supriya

7907752 30 nov 2011 to miss supriya

8085366 04 nov 2011 TO MR. Saied

8793146 14 dec 2011 (mail received to prakash. T)

9029208 18 dec 2011 (mail received to jasmine ara)



Not solve problems.....great job...and consumer face to problems...?????

Hi,

First of all let me take the opportunity to introduce me as a very aggrieved customer who is particularly disgusted with your 3G service. My details are as under:

Name: Amit Kumar Singh
Company:HSBC Data Processing India Pvt.Ltd.
Internet Plan: Airtel 3G, Rs. 750 for 5 GB, additional usage charges : 2 paisa/100 kb (Corporate Plan)
Number for data card: [protected]
Address: 1/50, Ashoknagar, Tollygunge, Kolkata - 700040

Now please have sometime to read through this long and agonizing flow of events that I have been subjected to because of the pathetic service that your company has offered me:

I was offered the 3G service with a guarantee of minimum 3 mbps speed. I knew that this was an exaggeration, however I felt that I would get a minimum of 1 mbps considering the false promises that your company had made. This was the first step in the trap that I fell.
Contrary to your high pitched promises of guaranteeing a speed of minimum 3 mbps, my eyes have been eagerly waiting to watch this magical figure on the airtel screen. I barely got 1 mbps speed. It would be unfair to say that I never got high speeds. At least I would not lie blatantly the way your company does, because my ethics would not allow me to lie. I did get high speeds but at such hours (3 a.m.,2:30 a.m) where it was not much of a use.
I complained to the salesman (this man has been the only reasonable and helpful person that I have come across so far in your company) and he tried his best and finally guided me to a person named Howard Hooper.
With no regrets in writing this and knowing that Mr. Hooper is marked in the mail, I would express my great dissatisfaction to the arrogance that he displayed when I called him. He again made a false promise and obviously cooked up a story that there had been a problem in the Mumbai office due to which Airtel 3G services across India had been disrupted and that there will be normalcy by 3rd January'2012.
As I am a reasonable man, I agreed to his false story and kept on suffering everyday with the poor receptivity that I received in your connection.
3rd January passed and still there was no resolution. I approached the salesman again. He spoke to Mr. Hooper. Mr. Hooper informed that there was some problem with Vodafone 3G services in my area due to which I was facing this problem. (3G service licence in West Bengal has been bought by Vodafone who in turn is offering its services to other telecom companies like Airtel - I was made to understand).
Mr. Hooper also informed that he would take up the matter seriously.
I kept following up with the salesman and he always took advise from someone on phone. Again false promises were made to me. Mr. Hooper even informed that the technical team would visit my place to offer assistance and that I should wait for their call. I, my mobile and my laptop have been eagerly waiting for that phone call - obviously I haven't received it till now.
Yesterday i.e. 20th January'2012, I was unable to connect to the internet. So I called up the helpline and after some guidance it did work, but the speed was still pathetic, not willing to cross 50 kbps.
On 21st January'2012 late night and 22nd January'2012 early morning, I again faced this problem where I was unable to connect to the internet. Frustrated as I was I again called up the helpline. Since the agent was unable to understand anything I asked the call to be transferred to the supervisor. This is the most saddening and frustrating part. The supervisor - I really pity how can he be a supervisor, he is not even fit to be a guard manning the gates. Anyways, this is your internal matter. Moving on with the event, he did not seem to understand and when I was asking him for assistance, he put the call on mute and did not bother to respond.I kept on asking him to respond but he didn't. Was I shocked?? Yes I was..shocked, angry, frustrated..This happened in between 00:15 hrs and 00:22 hrs on 22nd January'2012.
I called back again and this time another supervisor by the name Neervik Biswas was there to frustrate me. The systems were not working hence he would not be able to assist me. I wanted him to call me back by 1:15 a.m and provide a resolution as I had a video conference with one of my client (I had cancelled this call which was originally supposed to happen on 21st January, REASON: the poor service).
And yes you have guessed it right - as expected of the poor customer service that your company is driving, I did not receive any resolution.

The above episode obviously makes me more sad than angry as I also belong to offering customer service and any issue of the customer that I receive, I make it a point to calm down the customer and provide a resolution. If that is not possible, I always explain the customer and give a realistic time frame to provide the resolution - something that I will be happy to offer free of cost to your company, it requires loads of lessons on this. Certain questions that keep eating me and consequently frustrating me are as under:

Why was I made a false promise about the speed?
If there was a problem with the area where I reside, why was I not apprised of the same prior to taking the connection?
Why did the technical team never arrive?
Why did Mr.Hooper make false promises and never showed any interest in resolving the issue?
With which audacity did the supervisor disconnect the call?
I have lost two very important contracts worth 5 lac each because I could not connect with my clients on many occasions. Who is going to compensate for it?

I am a rational and a reasonable man and I believe in giving an opportunity to everyone to correct the mistake.But I guess I have waited for more than one month now and have not come across a single responsible person. Another question : Don't you have anyone responsible in your organization? Something for you to introspect.

I have already sent a mail to the concerned department(s) two days ago, but all I have received is an acknowledgement. What I would appreciate is more action from your end.
I hope this reaches some rational person in Airtel.

My contact details:

email: [protected]@rediffmail.com
mobile number : [protected]

Hi,

This is Kalpesh Shah. I opted for Airtel Fixed line + Broad Band connection since June 2011. I paid advance rental of INR 10909 for one year in June 2011 for fixed line number:[protected] account number [protected].

Inspite of making full payment in advance, neither I am getting proper service and the connection is non-operational since last Friday and the irony is that I am being charged for this non-functional services. This has happened multiple number of times since I have taken the connection as communicated in my earlier mails.

I have faced outage / poor services for almost a month in last 8 months for which I have been charged by your company. I surrendered my previous landline number thinking to get best services from Airtel, but due to their irresponsible service I am facing huge problem on my professional front.

I want the full rental amount back since the connection is not operative and also a proper clarification from your end why the connection is not being repaired.

FEW MAIL COMMUNICATIONS ARE GIVEN BELOW FOR REFERENCE.

Best Regards,


Kalpesh Shah
[protected]


From: Shah, Kalpesh (NSN - IN/Ahmedabad)
Sent: Monday, January 23, 2012 4:42 PM
To: nodal.[protected]@in.airtel.com; [protected]@airtel.in
Cc: Dawn, Papiya (EXT-Other - IN/Ahmedabad)
Subject: RE: POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE CANCELLATION. [|BAL|Qrc[protected]|]
Importance: High

Hi Ritika,

Thanks for your kind response. However, your response is not addressing my last mail written to your office. My last communication is attached herewith for your kind perusal.

I am sorry to say this, but I am not happy with this way my complaint is being handled by Airtel.

My connection is non-operational since last Friday and the irony is that I am being charged for this non-functional services. This has happened multiple number of times since I have taken the connection as communicated in my earlier mails.

I have faced outage / poor services for almost a month in last 8 months for which I have been charged by your company (Kindly refer to the attached previous communication mails).

Hope, someone at Airtel understands the importance of the term customer satisfaction and attends to my problem. Else, you can continue using my money without providing the assured services.

Looking forward to an early response for some responsible post at Airtel.



Thanks & Rgds,

Kalpesh Shah
[protected]


From: nodal.[protected]@in.airtel.com [mailto:nodal.[protected]@in.airtel.com]
Sent: Monday, January 23, 2012 3:12 PM
To: Shah, Kalpesh (NSN - IN/Ahmedabad)
Subject: Re: POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE CANCELLATION. [|BAL|Qrc[protected]|]

Dear Mr. Shah,
Thank you for writing to airtel and giving us an opportunity to assist you.
This is in reference to your email on 20-January-2012 to our nodal office regarding the connection not working for your airtel landline number [protected].
We would like to inform that, your concern related to the connection not working is registered with us vide reference number 10578526 and the same will be resolved on priority.
We seek your co-operation in this regard.
Please accept our sincere apologies for the inconvenience caused.
It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a very warm and fruitful association with you.

Please do write in for any further assistance.


Warm Regards,
Ritika Sinha


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[protected]Original Message[protected]
From: kalpesh.[protected]@nsn.com
To: nodal.[protected]@in.airtel.com
Cc:
Sent: 20/01/2012 10:17:58 AM
Subject: Re: POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE CANCELLATION. [|BAL|Qrc[protected]|]

Hi,

The connection is again down since today morning. I am hoping for the best.
Request an early resolution as you are unjustly using my money (CHARGING ME)
without providing me the services.

BR// Kalpesh

--- original message ---
From: "nodal.[protected]@in.airtel.com"
Subject: Re: POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE
CANCELLATION. [|BAL|Qrc[protected]|]
Date: 20th January 2012
Time: 10:00:06 am

Dear Mr. Shah,





Thank you for writing to airtel and giving us an opportunity to assist you.





This is in reference to your email on 18th-January-2012 to our nodal office
regarding the connection for your airtel landline number [protected].





We apologize for the inconvenience caused to you.





As per our telephonic conversation, we would like to inform you that, we will
forward the issue to the concerned department so that the same will be resolved
at the earliest.





It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a long and fruitful
association with you.





Please do write in for any further assistance.


Warm Regards,
R. Rahul



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on the link below & provide us your valuable feedback on this interaction
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A6EF147F8FF11C7D8E8D87F2177687EA65F81A7A84868FF012729EFC167697FF 3 4 D
E759C&refno=Qrc[protected]



[protected]Original Message[protected]
From: kalpesh.[protected]@nsn.com
To: nodal.[protected]@in.airtel.com
Cc:
Sent: 18/01/2012 04:23:32 PM
Subject: RE: POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE
CANCELLATION. [|BAL|Qrc[protected]|]

Hi,



Please note that this is the 4th time in last one month that the service has been affected due to Cabling disconnection / cut issue.

I am not looking forward to such stop gap arrangements and I am sorry to say, but I am not free enough to keep on complaining and tracking the issues every second day.

Further, service outage for 4-5 days in a month is not acceptable by any standards and I am not interested to waste my money on such poor service.

As per my information, the problem is occurring time and again because there is no agreement signed between Airtel and the Society for putting up the infrastructure and ensuring the security of the same. Hence, there is every
probability of the issue occurring repeatedly.

It is surprising as to how a reputed company like Airtel install its infrastructure in a society / private premise without proper agreement / permission? Please note that it is highly unfair to penalize your customers for
your negligence.

If Airtel is not able to bring about a permanent resolution to the chronicle problem at the earliest, I would not like to continue with the services.

Request your kind support to ensure a permanent resolution to the repeatedly poor service problem before 25th Jaunary 2012. Else, kindly cancel my services and refund me my balance amount paid towards advance rental at the earliest.


-----Original Message-----
From: Shah, Kalpesh (NSN - IN/Ahmedabad)
Sent: Friday, January 20, 2012 1:06 PM
To: [protected]@airtel.in; nodal.[protected]@in.airtel.com
Subject: RE: POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE CANCELLATION. [|BAL|Qrc[protected]|]
Importance: High

Hi,

I have lodged a complaint at your call centre regarding the non-availability of service.

I also got a call from one of your engineers. He told me that he cannot rectify the issue as they do not have permission from the society to work on the infra issue.

I still fail to understand as to how can a company like Airtel lay its infrastructure in a private premise without proper permissions. Further, if at all Airtel as a company has made a blunder of doing so, why should I be penalized as customer?

I have circulated my Fixed line number to the world and now I cannot afford doing away with it. In the eventuality of Airtel not being able to resolve my problem in the next 24 hours, I want all my money paid towards advance rental along with Installation charges refunded.

Also, Airtel has to compensate me for the lose that I am incurring due to non-availability of Fixed line and broad band services as my business is dependent of it.

Request someone senior from your organization to handle this issue and provide me an immediate resolution.


Regards,

Kalpesh Shah

-----Original Message-----
From: Shah, Kalpesh (NSN - IN/Ahmedabad)
Sent: Friday, January 20, 2012 10:20 AM
To: nodal.[protected]@in.airtel.com
Subject: Re: POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE CANCELLATION. [|BAL|Qrc[protected]|]

Hi,

The connection is again down since today morning. I am hoping for the best.
Request an early resolution as you are unjustly using my money (CHARGING ME) without providing me the services.

BR// Kalpesh

--- original message ---
From: "nodal.[protected]@in.airtel.com" <nodal.[protected]@in.airtel.com>
Subject: Re: POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE CANCELLATION. [|BAL|Qrc[protected]|]
Date: 20th January 2012
Time: 10:00:06 am

Dear Mr. Shah,





Thank you for writing to airtel and giving us an opportunity to assist you.





This is in reference to your email on 18th-January-2012 to our nodal office regarding the connection for your airtel landline number [protected].





We apologize for the inconvenience caused to you.





As per our telephonic conversation, we would like to inform you that, we will forward the issue to the concerned department so that the same will be resolved at the earliest.





It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.





Please do write in for any further assistance.


Warm Regards,
R. Rahul



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https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=2666ADDA2465...⇄ 3 4 D E759C&refno=Qrc[protected]



[protected]Original Message[protected]
From: kalpesh.[protected]@nsn.com
To: nodal.[protected]@in.airtel.com
Cc:
Sent: 18/01/2012 04:23:32 PM
Subject: RE: POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE CANCELLATION. [|BAL|Qrc[protected]|]

Hi,



Please note that this is the 4th time in last one month that the service has
been affected due to Cabling disconnection / cut issue.



I am not looking forward to such stop gap arrangements and I am sorry to say,
but I am not free enough to keep on complaining and tracking the issues every
second day.



Further, service outage for 4-5 days in a month is not acceptable by any
standards and I am not interested to waste my money on such poor service.



As per my information, the problem is occurring time and again because there is
no agreement signed between Airtel and the Society for putting up the
infrastructure and ensuring the security of the same. Hence, there is every
probability of the issue occurring repeatedly.



It is surprising as to how a reputed company like Airtel install its
infrastructure in a society / private premise without proper agreement /
permission? Please note that it is highly unfair to penalize your customers for
your negligence.



If Airtel is not able to bring about a permanent resolution to the chronicle
problem at the earliest, I would not like to continue with the services.



Request your kind support to ensure a permanent resolution to the repeatedly
poor service problem before 25th Jaunary 2012. Else, kindly cancel my services
and refund me my balance amount paid towards advance rental at the earliest.





Best Regards,



Kalpesh





From: nodal.[protected]@in.airtel.com [mailto:nodal.[protected]@in.airtel.com]
Sent: Wednesday, January 18, 2012 4:07 PM
To: Shah, Kalpesh (NSN - IN/Ahmedabad)
Subject: Re: POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE
CANCELLATION. [|BAL|Qrc[protected]|]



Dear Mr. Shah,



Thank you for writing to airtel and giving us an opportunity to assist you.



This is in reference to your email on 17th-January-2012 to our nodal office
regarding the connection not working for your airtel landline number
[protected].



We apologize for the inconvenience caused to you.



As per our telephonic conversation, we would like to confirm that, the issue
regarding the connection not working has been resolved. Further, we would like
to inform you that, we will forward the issue regarding the frequent
disconnection to the concerned department so that the same will be resolved at
the earliest.



It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a long and fruitful
association with you.



Please do write in for any further assistance.


Warm Regards,
R. Rahul



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on the link below & provide us your valuable feedback on this interaction
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https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=7A9AF9
77091F21A7A8181838F8EFF 3 D789AFB
160EA7E81838C8E87888B8DF6157E83868CF71A6AAFD439&refno=Qrc[protected]


From: nodal.[protected]@airtel.in [mailto:nodal.[protected]@airtel.in]
Sent: Wednesday, August 10, 2011 10:38 AM
To: Shah, Kalpesh (NSN - IN/Ahmedabad)
Subject: Re: BILL DESCRIPENCY - COMPLAINT ID : 1627898 & 1622150 [|BAL|Qrc[protected]|]

Dear Mr. Shah,

Thank you for writing to airtel telemedia services and giving us an opportunity to assist you.

This is in reference to your email on 08/08/2011 to our nodal office regarding service restoration towards your airtel account number [protected].

We regret the delay in responding to your email.

Please accept our sincere apologies for the inconvenience you might have faced due to the under mentioned episode. May we reiterate that we share your anguish and have taken adequate action to ensure the non-occurrence of the same in future.

Further, to address your concern related to service restoration, we have raised a request with the concerned team with reference number 2069220 and same will be resolved by 10/08/11, 13:30 PM.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.

We hope that we have been able to address your query suitably.

Please do write in for any further assistance.


Warm Regards,
Rashmi Saini
Nodal Office




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[protected]Original Message[protected]
From: kalpesh.[protected]@nsn.com
To: nodal.[protected]@airtel.in
Cc:
Sent: 08/08/2011 05:12:08 PM
Subject: FW: Bill Descripency - Complaint ID : 1627898 & 1622150

Hi,

I really feel sorry for being your customer. I feel that I have made a
criminal mistake by subscribing to Airtel. Despite the trailing mail and
repeated assurances from your Nodal Officer Mr. Deepti Agrawal and your
customer care executives, Ihavnt received any support from your end.

My connection stands barred since past one week and I am constantly receiving
calls from your collection department. I have trieddesperately to get the
connection / services cancelled, but have been informed that the same is not
possible till the connection is de-barred. Ihaven¿t felt so helpless with any
servicesI have subscribed till date.

Today, finally Igot a call from your customer care which happened to amplify my
woes further.As per the call received from Ms. Momitafrom your customer care,
the details of my payment for Rs. 10909 are not available with you in
yourrecords.

Pleasefindattached the details of my Bank Account wherein the said amount of
Rs. 10909 has been paid to¿BhartiAirtelLtd¿ on 21/05/2011.

<>

I feel cheated as I have to prove myself¿Not-Guilty¿ for a crime committed by
your organization.I havnt seen services more pathetic as that of your
organization wherein a customer is severely penalized for your
internalinefficiencies.

The details of my communication with your inefficient system till date is as
listed below :

1) I received dubious bill statement from you (my first bill) stating an
outstanding amount of Rs. 11,141. I tried to lodge complaints several times
since 10th July 2011. However, your executives did not register my complaint
under the pretext that your Customer Care System upgradation was on from 9th to
22nd July 2011.

2) I started getting calls from collection agencies in last week of July,
threatening to Bar my services. They were indifferent to my problem and were
not ready to understand the issue.

3) Finally I was able to get through your customer care and lodged a
complaint vide, Complaint ID : 1622150 to Mr. Prakash on 1st August 2011. He
assured me of his so called best support.

4) I also got in touch with your Nodal Office and lodged a complaint vide
Comlaint ID : 1627898 to Mrs. Deepti Agrawal, Nodal Officer on 1st August
2011. Her courtesy gave me false hope without realizing that more torture was
yet to come.

5) I also wrote a mail to :Nodal.[protected]@in.airtel.in;
Appellate.[protected]@in.airtel.com , on 1st August 2011 explaining my problem in
details. Once again a futile effort from my end. No reprieve / relief from your
criminal services.

6) My services got barred despite assurance from Ms. Deepti Agrawal and
the call from your collection agencies continue till date.

7) I again called up you CC and had interactions with many more
inefficient people at your end. Details of the same are as under :

a. Interaction ID : 10535096 ¿ Mr. Bishwajit Mishra, dated 3rd August 201

b. Interaction ID : 10534796 ¿ Mr. Dinesh Bhat, Manager, dated 3rd
August 2011

8) No revert since then. Today, Call received from Momita, Airtel Telemedia
CC stating that the cheque is not found in their records and I need to make
payment by cash¿.

All I can say is ¿ GOD SAVE AIRTEL !!¿

Request you to kindly help me come out of this mess so that my services get
debarred and I can proceed with CancellationsofServices. I will then have to
againstart the never ending process of getting myadvance payment

this to inform that the rupees 24 sms pack that had been launched recently is not working and i have already lost 48 rupees in it

the response of customer care is very poor as the computerized responses dont direct the calls to the customer care and if seldomly it is connected , the bpo personel just disconnect the calls.

this very same problem is faced by several people in dehradun and we are planning to take this matter to consumer court as the matter has aggravated tremendously with no response from bharti airtel.

we have further decided to opt for number portability if the need arises as we have been approaching other telecom distributors regarding the services they are providing.

if the airtel wants to discuss this matter then mail me at - [protected]@rediffmail.com

sir,
on 21/01/12, at about 4:30pm , I got a message from airtel"Thnks for using Pack Purchase subscription Service from Airtel.You have been charged Rs 99"
I do not understand what is this service and why the company deducated Rs 99 from my mobile account for such a service( Pack Purchase subscription Service ) which I never demanded
So your goodself is requested that the above amount should be credited in my mobile account([protected]) and why the company is playing frauds with their customers

Regards
Mushtaq Ahmad Dar
Anantnag Kashmir

Dear sir,
This is for your kind consideration that i am using my airtel mobile number [protected] since last 6 years.and today on dated 23/01/2012,at 9:45 Am i received one message from AD-54321 that your service have been renewed for KKM_30 Subscription service from Airtel.you have been charged RS.30.when i call to customer care 198 they said that As per their Service Suervisor Mr Amandeep Singh that it cant be refund,and said that one service has been already activated on your mobile Chiranjeev Pack one Rs per Day and till date your 41 Rs has been deducted.i said pease give me proof of this that i have activated this service as per your words,he said that i am forwarding your complaint. Kindly provide me solution of this that how they deduct money from prepaid connection without prior confirmation.

Thanks & regards
Dinesh kumar Bameta

There has been regular deduction of Rs1/day from the subscribers of Airtel in Jharkhand. The amount deducted is on account of forced subscription to Value Added Service(VAS) called "Desi Tadka".

The mobile numbers have been automatically subscribed to the VAS and when the services are tried to be stopped, Airtel sends a message that "You have not been subscribed to any service". So, the service cannot be unsubscribed.
Also, on calling the Airtel customer care, they categorically deny any activated service or deduction. Hence, by such fraudulent business measures, Airtel has been looting lakhs of rupees per day from its consumers.

We request your kindness to please look into the matter.

I have made a Request for migration of postpaid to prepaid. details below

1. Request dated : 20/10/2011

2. Airtel Relationship center, Ameerpet, Hyderabad (ZION associates)

3. Sim no:[protected] (H-3), Phone no: [protected]

4. Amount cleared as per customer service on 20/10/2011 Rs 1730.00 against postpaid balance Amount collected for prepaid Rs 35+65, Rs 222 recharge.

My account is still not migrated to prepaid. I have tried contacting airtel relationship center, ameerpet, Hyderabad, AP. I only get one response from them that "they are trying to convert will be converted in couple of days"
But I have been struggling to do so in last 3 months and my number is still not been migrated to prepaid. All I hear from them is they would wave my monthly charges made after the migration request and convert to prepaid. Every month I am issued new bill which I am not liable to pay, I have cleared all my dues at the time of transfer and I did not use the mobile since then. I am usually out of city it is difficult for me to go and spend time with relationship center. Even then I went 4 to 5 times and emphasized them to take serious action, but they are least bothered and I
can still see my file lying in the bunch. We I contact customer care they put me this automated response

"We apologize for inconvenience caused to you in this regard.

Kindly be informed that as per the Service Request number 40782755, your request for conversion from postpaid to prepaid has been denied due to non receipt of payment. We request you to kindly make the payment towads your bill dated 21/01/2012 to process your request. We request your kind cooperation and understanding in this regard."

If there any dues left during migration I can clear them out,but I am not willing to pay the bills after migration request is made.

I do not understand why it is that difficult to do a simple postpaid to prepaid transfer. I request you to kindly take serious action and I am not liable to pay any of the postpaid bills after the request. Please kindly help me out with is issue.

Please find the attachment of the receipt on the request.

Thanking you

Chiranjeevi Kodali

Airtel mobile no: [protected]
Alternate number: [protected]

i have got a mms in aitelworld.com in my mobile, but it can not display. so how can i able to see it . plese suggest me

I had applied for porting in my number to airtel on 06/12/11 but when it dint get transfer even i after a week i visited the airtel office where i had submitted my form. my form was still lying in there drawers somewhere. I took back my form ans submitted it to another airtel office. now one fine day airtel deactivates my sim card without any prior warning saying that I did not submit the documents. but i had attached my election card with...

remote control not working properly i.e. the+ and - button is not working and button no:3,4 also not responding...kindly focus on this issue and rectify it as soon as possible

Hi,
This is Dileep Devendra, staying at Flat # F4, Canara Bank appartments, Sannidhi road, N R Colony, Bangalore. My phone no. is [protected].

I have recently taken Airtel broadband connection #40942267. No Airtel servicemen has come to install telephone and Broadband is not working after the first day, I have tried calling customer care so many times to no avail, i am finding this bit surprising as one of the best broadband connection provider is behaving the way you are. I am hoping that you will take quick action and resolve this issue ASAP.

Regards

Dileep

sir i hav port my no from docomo to airtel postpaid.......docomo had deactivated its all services but till now airtel has not started its services.......my no. is not working from 2 days please see this matter....amit gupta ,[protected],ferozepur cantt(punjab)....and the dealer oum communication is doing nothing bt my complaint......every time i go his system doesnt work.......

Dear Sir,

My number is [protected]. I am feeling very sad for complaining for airtel but you people left me withe no option. I m using airtel from past 10yrs and i never faced any such kind of problem. This time You people have crossed your limits.My first complain number is F[protected] and my last complain number is 41571768. Its been more thean 1 monthe I m contacting yours customer care and still no action been taken.

On 16the december 2011, i received one message from airtel live theat some Java games services have activated for which i am charged rs99. i filed a complain on thee same day and your executive replied its a technical issue , will be solved soon. Like theis i had been charged rs99 daily at least 10times . I contacted yours customer care again but theen also no action. On 31st december theis service was stopped. Because of theis service my bill amount reached Rs6500 ,which use to be only 650.Then i again filed a complain so theat my bill amount get back to normal, but till today no action taken. And currently my bill amount is 6900 because of which u guys will barred my services as my credit limit is only 1200rs.

I m highly frustrated withe theis behaviour o[censored]r service.And your customer care people are forcing me to accept theat i have downloaded some stupid java games, its disgusting. Provide me withe solution or else i will switch to otheer network. I have no energy left to explain my problem problem again and again to ur customer care people. Do revert back asap.

One advice for you people, PLEASE TRAIN YOUR CUSTOMER CARE EXECUTIVES.


Regards,
Hina

Dear Sir,

This is to inform you that on the 22nd of November, 2011 i had purchased an Airtel 3G - USB modem (dongle) of a postpaid connection (number : [protected]). I hardly used the mentioned connection for about a week, but then in the end of 18days, i was delivered a bill amounting to Rs. 1000.

I fail to understand that, firstly, how can you'll send a bill amounting to Rs. 10000 when i have hardly used it for a week, secondly, how can you send bills before the completion of a month and thirdly, i purchased the AIRTEL 3G -USB modem (dongle) on the 22.11.2011, started using it 2 days after that, but the bill states a bill period of 11.11.2011 - 10.12.2011, this is ridiculous .

It is very sad and disheartening that Airtel has started giving such problems, not only faced by me, but also by friends, and me and my family have been an Airtel user for almost a decade now.

I would be very grateful if you could kindly check your records and not only re check my bill amount but even the bill period. I am cent percent sure my Airtel 3G - USB modem (dongle) bill cannot come so high. I firmly request you to STOP my postpaid connection as fast as possible and i refuse to take any calls or pay any bills when i am not using the above mentioned Dear Sir,

This is to inform you that on the of November i had purchased an Airtel 3G - USB modem (dongle) of a postpaid connection (number : [protected]), purchased on the 22.11.2011. I hardly used the mentioned connection for about a week, but then in the end of 18days, i was delivered a bill amounting to Rs. 1000.

I fail to understand that, firstly, how can you'll send a bill amounting to Rs. 10000 when i have hardly used it for a week, secondly, how can you send bills before the completion of a month and thirdly, i purchased the AIRTEL 3G -USB modem (dongle) on the 22.11.2011, started using it 2 days after that, but the bill states a bill period of 11.11.2011 - 10.12.2011, this is ridiculous .

It is very sad and disheartening that Airtel has started giving such problems, not only faced by me, but also by friends, and me and my family have been an Airtel user for almost a decade now.

I would be very grateful if you could kindly check your records and not only re check my bill amount but even the bill period. I am cent percent sure my Airtel 3G - USB modem (dongle) bill cannot come so high. I firmly request you to STOP my postpaid connection as fast as possible and i refuse to pay any bill nor receive and calls from you'll henceforth since i am not using this connection at all. Further, such mistakes on your part causes greater inconvenience on our part and belonging to a middle class family this results into a mental harassment.

Thanking You,

Yours faithfully.

Satyendra Nath Modak

Dear Sir,
I have a prepaid mobile connection from Airtel in UP(East) circle Mob number [protected]. For the last 3 months i have been speaking to airtel office here in Allahabad to improve the signal strength or stop giving prepaid connections for our area. However, nothing has been done since we are prepaid connection holders and the money is already with the company.
You are kindly requested to use your good office and impress upon them to improve the services.

Thanking you
M S REKHI

sir,
a deduction of rs.98 & 300 has been done by company. On calling to callcenter of company firstly they keep
Hold for several min. Then call is been cutt off without proper reason. They make excuse that u used net but i have installed another pack for net. They do what they want and on saying of complaning in TRAI. They say that nothing could be done by gov. We are no. 1