Date: Wed, Jan 4, 2012 at 9:15 AM
Subject: REMINDER.....[protected] COMPLAINT # 9728528_IS THERE ANYONE TO CHECK YOUR FIELD STAFF, HOW LOYAL THEY ARE TO EITHER THEMSELVES, THEIR EMPLOYER AND THEIR CHARACTERS?} JAN 03. 2012
To: sunil.[protected]@bharti.com
Cc: [protected]@airtel.in, "Mr. VIKAS SINGH," <appellate.[protected]@airtel.in>, "Mr. GURMEET S. SANDHU , NODAL OFFICER, "AIRTEL"" <nodal.[protected]@airtel.in>, [protected]@airtel.in
[protected] Forwarded message[protected]
From: Er. SAHI <[protected]@gmail.com>
Date: Wed, Jan 4, 2012 at 8:50 AM
Subject: [protected] - COMPLAINT # 9728528_IS THERE ANYONE TO CHECK YOUR FIELD STAFF, HOW LOYAL THEY ARE TO EITHER THEMSELVES, THEIR EMPLOYER AND THEIR CHARACTERS?} JAN 03. 2012
To: "Mr. GURMEET S. SANDHU , NODAL OFFICER, "AIRTEL"" <nodal.[protected]@airtel.in>
Cc: "Mr. VIKAS SINGH," <appellate.[protected]@airtel.in>, [protected]@airtel.in
FROM:-
Er. GOPAL K. SAHI, B. Tech. 1971
EX. GM-M&M, DIR. HERO GROUP
Mobile # +[protected]
THE BELOW MAIL SENT HAS NOT EVEN BEEN RESPONDED SO EITHER I HAD TO START CHARITY SERVICES OR GO FOR ALTERNATE ARRANGEMENTS FOR ISP.
LET US BE SERIOUS
HAVE I DONE CRIME IN HAVING YOUR CONNECTION FOR INTERNET?
DO YOU WANT THAT I SHOULD USE INTERNET CAFE EVEN AFTER PAYING YOU? IF NOT THEN............
ON COMPLAINT NUMBER 9728528 I SPOKE TO TEAM LEADER GARUV SRIVASTVA INTERACTION NUMBER 64462402 AT 2.30 PM ON 03.01.2012 TO ESCALATE THE ISSUE.
NO ONE FROM AIRTEL FIELD STAFF BOTHERED TO ATTEND THE COMPLAINT INSTEAD / RATHER;
IT WAS REVEALED BY MEENAL GUPTA INTERACTION NUMBER[protected] AT 8.00 AM ON 04.01.2012 THAT COMPLAINT HAS BEEN RESOLVED.
MAY I KNOW;
IS THIS THE QUALITY OF SERVICE BY YOUR FIELD STAFF?
IS THERE ANYONE TO CHECK THEM HOW LOYAL THEY ARE TO EITHER THEMSELVES, THEIR EMPLOYER AND THEIR CHARACTERS?
IS CUSTOMER SUPPOSED TO CHASE?
I AM NOT RUNNING A CHARITY TO PAY FOR SUCH LOUSY SERVICES.
[protected] Forwarded message[protected]
From: Er. SAHI <[protected]@gmail.com>
Date: Tue, Jan 3, 2012 at 4:17 PM
Subject: REMINDER_1... [protected] - AM I PAYING FOR SUCH SERVICES? COMPLAINT # 9728528 & 9742836 JAN 03. 2012
To: "Mr. GURMEET S. SANDHU , NODAL OFFICER, "AIRTEL"" <nodal.[protected]@airtel.in>
Cc: [protected]@airtel.in
IS airtel telemedia services HAVING CUSTOMER CHARTER?
ALIKE GOVT. OF INDIA IS GOING TO HAVE CITIZEN CHARTER.
SO THAT CUSTOMER IS NOT BILLED FOR YOUR / YOUR PERSONS' FAULT/POOR SERVICE
[protected] Forwarded message[protected]
From: Er. SAHI <[protected]@gmail.com>
Date: Tue, Jan 3, 2012 at 3:21 PM
Subject: [protected] - AM I PAYING FOR SUCH SERVICES? COMPLAINT # 9728528 & 9742836 JAN 03. 2012
To: "Mr. GURMEET S. SANDHU , NODAL OFFICER, "AIRTEL"" <nodal.[protected]@airtel.in>
Cc: [protected]@airtel.in, "Mr. VIKAS SINGH," <appellate.[protected]@airtel.in>
HELLO,
AM I PAYING INR 25.00 PER DAY FOR SUCH SERVICES ?
MY CONNECTION STOPPED WORKING AT 12.30 PM
LODGED THE COMPLAINT # 9728528 ON AUTO SYSTEM.
AS THERE WAS NO DIAL TONE NEITHER IN TELEPHONE NOR INTERNET LINE (YELLOW LIGHT BLINKING)
I DIALLED 198 & CONVEYED TO ABHE KUMAR WHO KEPT ME ON HOLD FOR 20 MINUTES & THEN DISCONNECTED THE LINE.
AGAIN DILLED 198 & SPOKE TO FLOOR SUPERVISOR ABHISHEK AS THE LADY WHO GAVE THE COMPLAINT NUMBER I.E. 9742836 WAS NOT UNDER STANDING THE VOICE & INTERNET LINE AFTER SPLITTER.
SHE WAS TELLING THAT WHOLE NCR IS DOWN & CONNECTION WILL GET RECTIFIED.
IT SHOCKED ME THAT WITH WHAT TYPE OF PERSONS I AM DEALING WHO DO NOT KNOW THE BASICS.
FLOOR SUPERVISOR ABHISHEK INFORMED ME THAT I AM ARRANGING ENGINEER TO LOOK IN TO THE PROBLEM ON TOP PRIORITY.
MAY I KNOW WHEN MY CONNECTION WILL SET ALRIGHT?
With warm regards,
{Efforts may Fail, But don’t fail to make efforts}
{{As Nothing is truer than truth}}
Hare Krishna, Hare Krishna, Krishna Krishna Hare Hare
Hare Rama, Hare Rama, Rama Rama Hare Hare
Er. GOPAL K. SAHI, B. Tech. 1971
EX. GM-M&M, DIR. HERO GROUP
Mobile # +[protected]
![Indian Institute of Natural Resources Management [IINREM]](/thumb.php?bname=1&src=indian-institute-of-natural-resources-management-iinrem.jpg&wmax=182&hmax=300&quality=90&nocrop=1)
I am one of your dealers serving different kinds of business for BHARTI AIRTEL LTD .Two years ago there was an e-top of Rs. 8840 by my e-top no.[protected] happened instead of Rs 50, such amount has been deducted at once by customer's a/c but I did'nt get such amount yet now from your end .Your officers have made lot of assurance but in fact they are not able to credit such amount in my a/c.This is an example of poor service and late processing .
I am requesting you to credit such amount in my e-top no. [protected] at priority basis as soon as possible . I am waiting for your positive response .
and they are now unable to deactivate it.they r cutting 10 rupees every day.
I requested airtel persons to disconnect it on 3-mar-09, but they people did not disconnected it for full month. rather they people changed my plan to no free download and charged me for download of 360MB download Rs 2190.
Now if I call 121 they hang up the phone. outlet people say its not in their hands and Gurgaon billing department does not give their contact no to any one.
what can be done in this regard...
plz someone suggest
I have bought an Airtel SIM (Corporate connection) which is entitled 300 minutes of A2M free local calls. The first billing cycle was from the 17th July (The day I purchased the SIM) to the 1st of August.
1. I got a SMS from Airtel in august asking me to pay 199 Rs as the charges for the above mentioned period. I did not receive the e-bill. After repeated calling of customer care and going to the airtel showroom, I receive the bill on the 19th August, with 21 Aug being the last date to pay the bill.
2. 50 Rs. as clip charges was included in the bill when it was said during the purchase time that CLIP is waived for my plan.
3. I have been charged for all the calls made from the 21st July even though it is within the limit of 300 mins free talktime. In the whole period, I have spoken for less than 100 mins A2M, and have been charged for the majority of that, which is again wrong.
Inspite of repeated calling of airtel customer service, I have not received an answer. After explaining the whole problem and they looking into it for around 10 mins, they reply that they are not able to view my bill. This is the standard reply that I get.
I am not sure how many customers are cheated in this way. Am sure that most of the customers just pay the amount without actually looking into the details.
Regards,
Tejas
To check the authenticity of Airtel accounts, I sent another 17 sms between 092823 hrs and 093550hrs. As per the agreed rate of 50 paise per sms, the balance should have been 106.50, but your account showed only Rs.98.00 as balance. (The sms nos. are [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected]).
Since I have been noticing this discrepancy frequently, I request you to inform me how you calculated my sms today for my future guidance.
My mobile : [protected].
Yesterday, (Jan.24) I recharged my mobile, and it had a balance of Rs.117 at 0912 hrs today (Jan.25). I sent two sms to [protected] at 092250 hrs. The balance thereafter should have been Rs.116, but your account showed it as Rs.115. I need a clarification on this anomaly, since you have charged me double the agreed amount without my knowledge. I agreed to pay only paise 50 per sms.
To check the authenticity of your accounts, I sent today another 17 sms between 092823 hrs and 093550hrs. As per the agreed rate of 50 paisa per sms, the balance should have been 106.50, but your account showed only Rs.98.00 as balance. (The sms nos. are [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected]).
Since I have been noticing this discrepancy frequently, I request you to inform me how you calculated my sms today for my future guidance.
With warm regards. K.M.Thomas.Jan.25, 2010
My no. [protected] using this no. since more then two years .I stated going through my bill details only 3 months back & since then not even a single bill i found without discrepancy.I have activated pay per second plan in which i should get 10500 sec local free but i was charged for that in august month bill.On complaint to [protected]@airtel.com on mercy basis airtel provided me a discount of Rs 60 which is my money overcharged by airtel.
further more last month October i observed the same discrepancy on complaint i was given some Rs 66 as discount which was not sufficient as after going through my bill detail i observed more then Rs 150 against local calls has been charged to me,again On second time complain for october month bill airtel discounted me for further 100 Rupees.
This whole episode is a serious issue of overcharging a customer & raises serious questions for the authenticity of airtel billing.
Concern is also about that this is last three months only that i started observing my bill in more then 2 yrs, what about the bill money charges by airtel for balance period of two year which was never observed & checked thinking airtel as a brand name and believing in the airtel.
I seriously see this issue & doesn't see that airtel has not overcharged me for total duration of association with airtel.
Regards
Virendra Tiwari