Airtel Complaints & Reviews

Airtel Prepaid Connection — Unauthorized deductions

I have an Airtel Prepaid Connection which I took long back. I have been experiencing the problems o[censored]nauthorized deductions from Airtel. Every now and then some value added services have been getting activiated on their own and getting the charges deducted from the balance amount. I am totally fed up with such problems and even after giving instructions several times that I do not need any value added services, still some or the other schemes are getting activated. I definitely feel that it is the modus operandi of airtel to deduct amounts from its prepaid customers as there must be thousands of customers like me from whom such charges have been deducted. Another interesting area I have found is that airtel has even stopped toll free services for takling complaints and each call to the customer care dept is being charged. Another way of making money ?

I would like to know the following :

1) How such things can be stopped and what is the way out as the complaints to airtel is not getting any relief.
2) Tried many times to get in touch with the team leaders of airtel customer care, however could not do so as the people at the call centre just put the line on hold and after some time getting disconnected.
3) As to when the number portability will come to effective as I am seriously thinking to switch over to some other mobile service provider.

Airtel users who are experiencing such problems may please give comments.

Regards,
An Airtel User

Pl. ask the airtel to stop with immeadiate effect not to deduct money towards sms for live cricket scores and film news etc on my mobile no: [protected]. These deductions are unauthorized.
From,
S.S.N. Murthy

AirTel — Unauthorized Deductions

Don't click any of the ads in phone apps, Airtel will deduct 99 rp within 2 seconds and say thank you for downloading hungama games. I'm not sure if the fault lies with the app maker, but airtel deducting money without the subscriber confirming the purchase or even informing the subscriber that there is a cost, is highly unprofessional, and leaves a bad taste in my mouth.

Thanks Ranga. I got a call from Airtel Customer Care representative yesterday morning. I asked him about the amount refund and he told me that "Technical Service Team" will look into it and will update me in 24 hours.But it's more than 24 hours now, and I have not received any update on the amount refund. I am looking forward for you quick response.

thanks

AirTel — UNAUTHORIZED DEDUCTIONS FROM PREPAID CONNECTIONS

In the space of last nine months, on my wife's Airtel mobile number[protected], there has been three instances o[censored]nauthroized deductions. I took up with Airtel. After lots of follow up, they accepted the complaint's in the first two instances and refund the deducted amount.

Please give me your emailid or the office address so that the emails can be forwarded to you.

M S RAGHU RAM

airtelindia — regarding not availing mobile office during roaming

My mobile no.[protected] belongs to West bengal state but now I am in pune Maharastra state.I had easy recharged Rs.498 to access Mobile office for my pc/laptop .Customer care West bengal adviced me that there is no any extra charge will be charged during roaming and you can easily access mobile office but till date I have not yet accessed mobile office on my phone error giving on mobile that "Pocket data not available check Network service".please do the needfull urgentlly
thanking you sir

airtelindia — nonrecpt of bill for april 2008

MY D/INLAW T.BHAGYALAKSHMI IS HAVING AIRTEL LANDLINE AND BR BANDCONNECTION (PH NO[protected] HYDERABAD.APR 2008 WAS NOT RECD HENCE CONTACTED 121 AND LODGED 3 COMPLAINTS AND SEVERAL EMAIL MGES SO FAR DURING LAST WEEK BUT OF NO AVAIL.THIS IS DEFICIENCY OF SERVICE LIABLE FOR LEGAL ACTION.

Umiya Mobile Malu — document

I want sent a custmer document please sent e-mail id of vodafone company in gujarat on my mobile no [protected]

I have requested porting of my Airtel Prepaid number [protected] by sending PORT [protected] to 1900 at around 1 AM, January 20. I haven't received my UPC yet. I checked with your customer care executive, and he replied that it will be sent soon. But till now it has not been received. Please follow up and send me my UPC soon.

Please note that I have logged this complaint at around 9:15 AM IST on January 20

Got it now after sending SMS again, still it should have been sent after first SMS itself, I spent additional 1.50 Rs - 1 Re for SMS and 50 Ps for speaking to your executive. consider this complaint as closed

Airtel — Non acceptance of application for mobile no

I have opted for mobile number portability
For my Airtel no [protected]
The required porting code was generated on 20.1.2011 around 8am
My form is rejected with a reason that the required code is required to be generated only after 5 pm on 20.1.2011

airtelindia — Non acceptance of mobile number portability form

I have opted for mobile number portability for my cell no
[protected]
I had generated the port code on 20.1.11 around 8 am
My form is rejected by Airtel on the ground that the required port code is needed to be generated after 5pm on 20.1.11

I applied for MNP on 20.01.2011 and received UPC code on same day but till 01/2/11 they did not completed the formalities from AIRTEL without any reason. After discussion till nodal officer there is no solution from any body.

AirTel — Number Portability

I am an old consumer of Airtel, now I want to change the service provider with the help of number portability.I send the request to 1900 and get the UP ID (AA162498) code ,and submit the documents to another service provider BSNL.After few days I got a sms "Your port In request for Mobile Number [protected] has been rejected by your service provider due to legal reasons". Later I contact to Airtel customer care they people says we don't have any rights to stop you to move another network provider.BSNL people says the old service provides not permitted to leave you. Now my UP ID was expired, again I send a request to 1900 to get a new UP ID but still i didn't get.

Hi,

Please do not worry... kindly wait.

'Airtel Presence' will soon come and 'Paste' a ready made answer here.

I am umesh singh. I am using airtel connection of no. [protected] since from last five year. I want to port my existing number to uninor for that I had submitted the mobile no portability form and purchase the new uninor sim card. On the 5 Feb 11 ( Saturday) at near about 8:30 Am i received the call from the airtel and the conversation between him and me is below:

CCE: sir may i know the reason why you want to switch your number?
ME: i don't think that i need to explain you as i am not alone to port my number, you had lost lot of your customer.

CCE: on which network you are porting your number?
Me: to Uninor.

CCE: why sir? they have the high call rate as compare to our network.
ME: but they don't deduct the balance as you are deducting even when i don't use the service.

CCE: sir i will stop all the service message and the caller tune (i think only airtel have the modern network that can activate the caller tune itself) on your number then no balance will be deducted?
Me: but i had already purchase a sim card of the uninor.

CCE: thats not the big issue i will resolve that.
Me: How?

CCE: i will refund the Rs 50 on your number and that is the price of the sim card.
Me: but what about the other things because of that i loosing my balance every day?

CCE: i will activate Don't disturb service on your number than don't receive any promotional message.
Me: ok but what is the guarantee that in future i will not face this kind of problem. it should not like that just after 15 days the problem will start again.

CCE: sir don't worry about that it will never come in between beside that i will also offer you the special call rate i.e. 1p/2Sec.
ME: for local or STD?

CCE: for both, local as well as STD.
ME; and what is validity of that, for one month?

CCE: no sir its the life time. for the lifetime u will get 1p/2SEC for the local and also for the STD.
Me: ok. tell me the final thing what i will get if i stay to your network?

CCE:sir i will refund the Rs 50 and beside that you will get the call rate of the 1P/2Sec for the local and the STD.
Me: ok for that what i have to do?

CCE: for that you send the message to CPR [protected] to 51619.
ME: than how much time it will take to activate all this?

CCE: just 48 hr.
Me: 48 working hr or.........

CCE: from the time you send the message, the 48 hr is calculate on that.
Me: ok than i will do that.

then at near about 11:00 Am i sent the message CPR [protected] to 51619 in reply of that i receive the message from the airtel for thanking me stay at the largest network provider.


till now the above things are not activated so in regarding this i talked to their customer care executive on Monday 7 Feb 11 and i was completely shock when he gave me the reply that the offer told to me was over on the 6 Feb 2011. then he said to me that i will give your number to our senior and we will back to you in the next 24 hr.

NOW my kind request to airtel is that at least proceed my request of the number portability so that i can change my no. i am cheated by this airtel and always i am loosing hear.......
i think i had committed biggest mistake by choosing airtel.

Umesh singh
[protected]

still waiting for the answer, wasted two hour at the viman nagar airtel relationship center, still no answer. even customer care executive disconnect call themselves without solving the issue. Fed up of AIRTEL

Now from today they start charging me Rs 1/sms. which is earlier 50ps per sms...what else u can expect from the airtel

I have opted for porting from idea to airtel on[protected]. the porting of my number is done on[protected]
since the date of porting till now my new airtel sim has not been activeted.i have not incoming outgoing on my mobile number. i have contacted many time to costumer care each time they gave me a new excuse one says your document are not complete another says it will be activated till 4:00 pm.i have herd such answers many time. but not the solution during this period my sister's marriege ceremany is completed and i suffered many problems in marriage.
my number is [protected]

DEAR SIR.
I HAVE SENT A REQUEST TO PORT MY AIRTEL NUMBER TO MTNL.
BUT AIRTEL IS REJECTING MY REQUET .I CALL THE CUSOMER CARE OF AIRTEL BUT NOT GETTING ANY SATISFACTORY RESPONS FROM AIRTEL .PLZ HELP ME TO PORT MY NUMBER TO MTNL.

hello sir
i am ishan bagadiya from indore.i applied for MNP on 25th jan from docomo to airtel.i received message from airtel about porting request accepted after 2 days.Then after 5 days i got the message about porting validiated.but from 2nd feb both my numbers are not working.on contacting the airtel office they told 2 more days.but today till 9 th feb none of my numbers is working
Kindly help

Ishan bagadiya
[protected]@yahoo.in
[protected]

Dated :10/02/2011

To,
Nodal Officer Gujarat,
Airtel.

SUB: NOTICE BEFORE FILING CONSUMER COMPLAINT

Hi,

I have applied for MOBILE NUMBER PORTIBILY from IDEA to AIRTEL (MOBILE NO: [protected]) on 21/01/2011 and i was told that it would be done within 7 days as per TRAI RULES AND REGULATIONS. Today is 10/02/2011 and my no. is not yet completely transferred to AIRTEL. Outgoing calls are active but incoming calls are inactive. I have called to the MNP HELPLINE NO. = [protected] but there were not able to provide me clear instructions and i was told that my ID's has been rejected from IDEA. I went to IDEA CUSTOMER HUB as well but they said that there is no rejection from there side. Everytime, i called in AIRTEL MNP HELPLINE NO. = [protected], i was told that i will get a call within 24 hrs or 48 hrs, but i have nver received any call from them yet.

I also went to your AIRTEL CUSTOMER HUB at ALKAPURI, BARODA several times and there the manager HARDIK told me that there is some technical problem instead CUSTOMER CARE kept saying that my ID is rejected from IDEA. HARDIK was not helpful. He said all this without even checking my account. 3- 4 days before, i visited your AIRTEL CUSTOMER HUB at ALKAPURI, BARODA regarding same problem and the associate SWATI took my issue. She said that i would need to resubmit my documents again as the UNIQUE PORTIBILTY NUMBER which i generated before was facing some technical issue. I submitted the documents again and i was told that the incoming calls will get activated within 2-3 days. But the service is not yet activated on my phone. My IDEA COMMECTION (with same no. = [protected]) is also active. I can make and receive calls from my same IDEA NUMBER. I want you to please take proper action on it and get my issue resolved within 24 hrs.

This is the last time, i am requesting you to take action on it and if my problem persists, I am ready to file a complaint with the CONSUMER FORUM as I am protected under the CONSUMER PROTECTION ACT of 1986.

The consumer complaint will be at your cost and expenses, and I will seek compensation for the mental agony caused due to the deficiency in your services.

Regards,
Udit Nagar
Mob: [protected]
4, Umiya Kunj Society,
Maheshwar Nagar,
Delhi-110051.

Bharti Airtel Limited — Mobile Number Portability

I am using Airtel No. [protected] as corporate connection under Post-Paid Scheme. DVC issued letter to Airtel as per terms of contract to seggregate my number from the CUG scheme with immediate effect and accede to my request of porting vide UPC No. AK531768.The said letter bears the number EDCON/CO8OMN/Mobile/829, Dated 02-Feb-2011. In pursuasion to the advice of DVC to Airtel for exiting my mobile number from the CUG Plan of Airtel and request to Airtel for accedeing to my request for porting, vide above UPC No.AK531768, I wrote mails after mails but never received any concrete reply. However, they called giving me misleading informations like they have nothing to do except the new Service Provider who will do every thing. Then on 8-feb-11 I received a call that due to my outstanding balance of 0.78p the porting can not be done. When I approached Airtel that this was their regular practice to adjust the balance paise with next bill, they agreed 0.78p as not an issue and said they have not rejected the request on this ground.
Airtel did not tell any thing about my request for porting out the number but always gave vague and irrelevant reply. On 09-Feb-2011, after I got SMS from 1901 ,I could know that my request for porting has been rejected by Airtel on grounds of outstanding payment.This was not true because all the payment against the raised bill was cleared by me on 07-Feb-2011.
When bI contested over phone, bAirtel said that I need to make the payment o[censored]nbilled amount too otherwise my request for portiing can no8t be acceded to. Without going into any dispute regarding the payment o[censored]nbilled amount, I made extra advance payment on 09-feb-2011 itself to cover the unbilled amount. but I still found that their server was showing outstandiing. When I asked them to clarify, they said adjustments will be done only after the bills are generated.
As on 09-Feb-2011 my outstanding( billed+unbilled) was NIL and I brought this fact to their knowledge and requested for expediting the process of expediting.
I had also communicated with new Service Provider (BSNL) regading these developments. I was assured from BSNL that they will activate the new SIM within 3/4 days as the issue of outstanding has been cleared to the satisfaction of Airtel.
Airtel too agreed over phone, that there was no more any issue regarding outstanding and then over phone they started asking why I was going to leave.
Though this was my personal choice,I stated the facts. This being the corporate connection concerned officials of DVC were in regular touch with Airtel. Airtel seemed reluctant and though never said 'no', they secretly rejected the porting request on ground of outstanding (which was not trueb) which I could know only through the SMS from 1901.
When it was proved to Airtel with documents that there was absolutely no outstanding on 09-Feb-2011 and even today (11-Feb-2011b), it was my apprhension that they will harrass me by rejecting on some other ground and to my surprize, within just 2 days of gap when it was proved that all the payments including unbilled amount are clear, it was very surprizing to receive another message from 1901 (BSbNbL) of rejection by Airtel on LEGAL ground.
So even after constantly pursuing Airtel, they always kept me in dark and never gave appropriate reply to any of my a good numbers of mails. Even till now Aiirtel has not intimated anything to me about porting .It's only from the msg I received at 5b:50 pm today (11-Feb-2011) from 1901, I could know Airtel has cited LEGAL as the reason of rejection. I do not know what's legal about the porting when DVC has already instructed AIRTEL to seggregate my number [protected] from the CUG PLAN on 02-feb-2011 (exit from bundled scheme) as per the arrangement of seggregation with Airtel and I am just pursuing the matter as the benficiary.
I feel very much harrassed and have kept records of all the communication made with Airtel. The concerned official of DVC also have been requesting the concerned officials but their dillydallying attitude has crossed all the limits and generating a feeling of hatred amongst the users of Airtel who are being harrassed like me. How can one private organization indulge in such unfair means for harrassing but can they hold on customer by this harrasment to customersb? It is there fore requested that the needful be done by Airtel immediately without fabricating such reasons whichh are absolutely not true.

the same thin happen to me. my no. is [protected]. porting id is AX572387

Dear sir/madam,
i am a airtel customer since 2003. now i want to change my mobile number to other networks. i did complained customer care 09-feb-2011 at evening. " They told me, you're not eligible customer for mobile number portability. Because, You aren't cross 90 days.so, we can't change mobile number portability to your number".but, i used this number from 2003. So, why i can't my phone number to other networks.

my name: R.M.MOHAMED GHANI.
my phone number : [protected].

please, kindly inform to me, what i did to change my number.

I have asked for Porting my number [protected] for porting to Tata Docomo network due to major network issue. We have 7 airtel connection at home and we have been complaining to Airtel on the network issue for over 2 year now. With the number portability I thought my problem will be solved. After all the formalities Airtel comes back and tell me the number cannot be ported because its a corporate account in my company name. They are out to trouble the customers...

Respected Sir/Ma'm

I am Nishant Potdar, customer of Airtel and my mobile no. is [protected]. Due to cheap performance of Airtel I wanted to port out to Idea Cellular. For that I have been completed all the formalities on 21st January, 2011 at Idea Cellular Gallery, Bhandup (W)Mumbai78. Till date my sim card is not port in into Idea, After taking lots of followup form Idea and from Airtel I came to know that this is technical issue from Airtel.

before 1 week Airtel guy mail me to resubmit all the required documents at gallery and I've done the same. now there are telling me to again visit to Idea gallery for Port IN procedure. I'm ready fed up with airtel.

Please resolve my issue at the earliest. Here I am also attaching all conversation held with Airtel for your kind consideration.Please go through it.

Thanks,
Nishant Potdar


Mail Conversation:

from Nishant Potdar <[protected]@gmail.com>
sender-time Sent at 2:41 PM (GMT+05:30). Current time there: 3:00 PM. ✆
to [protected]@airtelindia.com
cc Telecom Regulatory Authority of India <[protected]@trai.gov.in>
date Fri, Feb 18, 2011 at 2:41 PM
subject Re: NUMBER PORTABILITY [|BAL|[protected]|[protected]|]
mailed-by gmail.com
hide details 2:41 PM (18 minutes ago)
I already filled the form for Port in into Idea and paid Rs.19/- to obtain new sim card from Idea cellular on 21-01-11, then let me know why should I pay once again to new service provider when I already done the same procedure before. This issue is from your side, so whatever expenses will occur you'll have to bear.
- Hide quoted text -


On Fri, Feb 18, 2011 at 2:27 PM, <[protected]@airtelindia.com> wrote:
Dear Nishant Potdar,

We understand from your previous interaction regarding the unable to port out to idea for your airtel mobile number [protected].

We completely understand your concern and sincerely apologize for any difficulty caused to you.

At airtel, we value our customers and regret their concerns. However, we assure you that, we shall take all necessary actions to ensure that the same is not repeated.

We regret to inform you that the UPC code has been expired since you have send the request on 21-01-11.

Hence, we request you to once again send the MNP request to initiate further action in porting out.

For your reference, the MNP procedure is mentioned below:

¿ Generate Unique Porting code (UPC) by Sending PORT < Space> and your <Mobile no> and send it to 1900. E.g. PORT 9810XXXXXX. Charges of SMS are applicable as per tariff plan opted by you. You will receive an auto revert message from 1901 giving an 8 digit alpha numeric unique porting code along with an expiry date.

¿ Once UPC obtained, you have to approach the new service provider of your choice and obtain CAF (Customer Application Form) and porting form.

¿ Submit the duly filled CAF and porting form along with requisite documents (Photo Id Proof, Residence proof, 2 photos, last bill copy in case of postpaid number and Pan card / form 60 ) to the chosen service provider.

¿ Rs.19 fees (As defined by TRAI) need to be paid while submitting documents.

¿ Please note the above exercise is to be completed before the expiry date of mentioned along with the UPC.

¿ Obtain new SIM card from the new service provider.

¿ New service provider will take 7 days to process your Port-In request. (Sunday is non working day). During this process, you will be able to use your mobile phone as usual.

¿ New service provider will keep updating you via SMS on the progress made and intimate the date and time of porting on your mobile phone. Replace the old SIM with the new SIM provided after the specified date and time. There will be a black out for only 2 hours and the same will be communicated to you through SMS.

We further like to inform you that once you have chosen to move -out you all current benefits of rate plan applicable on your number will be withdrawn. Since SIM Card will be changed, you will be required to move contacts to new SIM card. Also after port out in case you wish to come back then as per process you cannot shift the operator before 90 Days.

Please note that customer can withdraw the porting request within 24 hours of applying. Airtel as an organization believes in providing customer satisfaction. We earnestly hope that you will reconsider your decision and provide us with an opportunity to serve you again.

You may also visit our website www.airtel.in or dial[protected]Toll Free) to know more about MNP.

Only one airtel network enjoys the trust of 150 million people. It is this trust that makes us Indias no.1 network. Whether its for our network coverage, customer service or innovations, across the country everyday more people chose airtel. We are indeed privileged to have you as part of our family and look forward to your continued association with airtel.

For further clarifications, mail us at [protected]@airtelindia.com.

We thank you and value your association with airtel.

Yours Sincerely,

Subathra Nagappan
Customer Care
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=799BFD B7495F6187A828EF7 2 3 8 A7D80818D88F21B7D9EFF 7 A7B9DE225&refno=[protected]

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[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 18/02/2011 10:24:27
Subject: Re: NUMBER PORTABILITY [|BAL|[protected]|[protected]|]

What the hell is going on with Airtel? In the previous mail you told me my
documents need to submit thats why I'm facing this issue and now you are
telling that UPC code has been expired? then on what basis you was telling that
my number port out is in progress? I want clarification and now I'm not going
to recharge your stupid airtel card again.
I want resolution from you now else I'll forward the same complaint to TRAI.

Nishant Potdar


On Thu, Feb 17, 2011 at 8:01 PM, <[protected]@airtelindia.com>wrote:
Dear Nishant Potdar,

We understand from your previous mails regarding unable to port out to idea for
your airtel mobile number [protected].

We sincerely apologize the inconvenience caused to you in this regard.

We would like to inform you that, your number has not yet ported out due to UPC
code mismatch. Hence, we request you to generate a new UPC code for port out as
your previous UPC code has been expired.

We hope that we have been able to address your query suitably.

Please do write in for any further assistance.

Yours Sincerely,

Babu Raja M
Customer Care
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=7292F4
27B9CFF 2 3 A 4 C7697E4275ABDDC296C90F81B7C9DF8187295FA1D62&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 16/02/2011 13:19:53
Subject: Re: NUMBER PORTABILITY [|BAL|[protected]|[protected]|]

Kindly attention:
As per your requirement I've been submitted my passport copy and one
passport size photograph at Kalyan Airtel gallary
On last Saturday dated 12th February 2011. Still I didn't receive any
reply from you.
Regards,
Nishant Potdar

On 2/10/11, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:
> Dear Nishant Potdar,
>
> We understand from your previous mails regarding unable to port out to idea
> for your airtel mobile number [protected].
>
> We regret the inconvenience caused to you in this regard.
>
> As per the complaint registered on 03/02/2011, we request you to resubmit
> your valid documents (Address proof, photo ID proof, photograph) at any of
> the nearby airtel relationship centre for processing the Port Out request.
>
> We request your cooperation in this regard.
>
> We request you to check the attachment of Airtel relationship centre for
> your reference.
>
> For further assistance, mail us at [protected]@airtelindia.com.
>
> We thank you and value your association with airtel.
>
> Yours Sincerely,
>
> Vineeth Pankajan
> Customer Care
> Bharti Airtel Limited
>
> Your response will help us to enhance your experience with Airtel. Please
> click on the link below & provide us your valuable feedback on this
> interaction
> Click here to provide Feedback.
>
> Or, if you cannot click on the above link, please copy the full URL from
> below and paste the URL in your web browser.
>
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=157791FE58B9
DA3C47B2D23640414A48BBDE3E484F4D[protected]C4FB9DA2263AC&refno=[protected]
>
> Simplify Life with Airtel Selfcare. Just dial *121# and get instant
> information related to your account on your Mobile Screen.
>
>[protected]Original Message[protected]
> From: [protected]@gmail.com
> To: [protected]@airtelindia.com
> Cc:
> Sent: 10/02/2011 15:15:20
> Subject: Re: NUMBER PORTABILITY [|BAL|[protected]|[protected]|]
>
> Still my Airtel number ([protected]) is not converted into Idea. I want
> clarification on it right now.
>
>
>
>
> On Thu, Feb 3, 2011 at 10:37 AM, <[protected]@airtelindia.com>wrote:
> Dear Nishant Potdar,
>
> Thank you for writing to airtel.
>
> With reference to your e-mail dated 27/01/2011, you have expressed concern
> regarding unable to port out to idea for your airtel mobile number
> [protected].
>
> We sincerely apologize for any inconvenience caused to you in this regard.
>
> We would like to inform that, your concern regarding the deactivation of
> value
> added service has already been forwarded to our higher authority.
>
> We will revert you once we get revert from our end.
>
> Hence, we request your co-operation until such time.
>
> For further assistance, mail us at [protected]@airtelindia.com.
>
> We thank you and value your association with airtel.
>
> Yours Sincerely,
>
> Sameer Ishack
> Customer Care
> Bharti Airtel Limited
>
> Your response will help us to enhance your experience with Airtel. Please
> click
> on the link below & provide us your valuable feedback on this interaction
> Click here to provide Feedback.
>
> Or, if you cannot click on the above link, please copy the full URL from
> below
> and paste the URL in your web browser.
>
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=414345B2CBCC
> CC345AA1EB2D59B8C5C73B5EBFCBCBC9C3C5C4C4C3C4C1C3C2C5&refno=[protected]
>
> Simplify Life with Airtel Selfcare. Just dial *121# and get instant
> information
> related to your account on your Mobile Screen.
>
>[protected]Original Message[protected]
> From: [protected]@gmail.com
> To: [protected]@airtelindia.com
> Cc: [protected]@airtelindia.com
> Sent: 02/02/2011 23:05:27
> Subject: Number Portability
>
> Hello,
>
> I am Nishant Potdar, customer of Air tel Prepaid. My no. is [protected].
> On 21st of January I'd been completed the procedure to switch my mobile
> number
> from Airtel to Idea. Unfortunately it has not been converted yet.
> I don't know what wrong is going on. whenever I called to customer care
> they
> are always use to promise me that my no. will switched very soon, even one
> of
> your customer care guy was so confident about your service, that he already
> gave me the date and time of conversion. My request no. which he had
> provided
> is 1-[protected] the date on which card was going to activated is 1st feb,
> 2011
> sharp on 2.12 p.m.
>
> Now let me know the status of my query or I must have to think about your
> service also.
> Expecting reply from you,
>
> Thanks,
> your would be customer,
>
> Nishant Potdar
> Contact:[protected]

Dear Sir / Madam,

This is Eric James A from Bangalore.

I am an existing AIRTEL customer " +[protected] ".
My Complaint is that i want to switch over to TATA DOCOMO.
I had received a message on[protected] stating " Your Unique Porting ID is AX213549 and the expiry date is[protected] ".

My request was successfully registered on the same day.

After two days that is 18-02-11, I had received a message from TA-1901 stating that "your port in request for mobile number +[protected] has been REJECTED by your service provider due to LEGAL REASONS.

I have contacted the customer care (121) representatives (had to wait a lot to speak to an executive directly) to find out what the legal reason is and they that we are forwarding your call to our senior executive and then the call gets disconnected.

I even called up Tata Docomo customer care ([protected]), where i was informed by them that they were happy for having chosen Docomo and said that Airtel had rejected my application.

Well i did get a call from airtel customer care[protected] on[protected] at 10:30 am. i did tell them that i'm no more interested in airtel (due to a number of reasons) & have decided to switch over to docomo.

I have even raised a complaint (CMBNR[protected] on[protected] at 09:10 pm)regarding the same to airtel.

Now i have a few doubts,

Firstly will this transfer happen ? if not, then will my number be still active?

i do not mind getting a new simcard, but i would be happy if i can retain the same number.

Please resolve my problem as soon as possible.

Awaiting Your Reply.
Regards,

Eric James A
[protected]

Bharti Airtel / Mobile Service — Mobile Number Portability Code Not Issued

My Mobile number is [protected](Pre Paid), I am using this number from last 5 year approx, from November 2010 I ma trying to change my services from pre paid to post paid but I refuse three times from Airtel Outlet at Laxmi Nagar by saying that we are not able to do that because of customer identification process is going on.
Now I am trying to get portability code, I have been send around 52 messages and 8 e-mails regarding generating the portability code but none code have been issed to me.
I interact with thier Customer care on 198 on 27th January and brief my above
said problem, and Mr. Vinod form Airtel said that it is an Technical problem
and this will resolve by next day at 4:30 pm (Request Ref.
No:-CUNRM[protected]) , none of a solution I found.
On 31st January 2010 I again talk to Ms.Sakshi and she is not able to answer
my quarries so she transferred my call to Ms.Harinder and she again promised
me that after 72 hrs you will get the Portability Code (Request Ref.
No:-CUNRM[protected]).
Mr.Salim Hasmi (Appelate Officer) called me and brief me about thier technical problem and assured me that problem will rectified by 17th Feb 2011 but problem is still pending.

Airtel Mobile — Porting out of my number

I have been trying to port my mobile number for the last 14 days.
I requested for porting out of my mobile number[protected] last Saturday, 12
Feb 2011. Since then I have not received any follow up or confirmation calls.
Below is a summary of my calls to customer care numbers

1. Saturday, 19 Feb 9am - I was told that Airtel does not have any records of
my requesting for porting out. On contacting the target operator, I was told
that Airtel processing was holding up the documents for further processing.

2. Saturday 19 Feb 3pm - I was told repeatedly that my request was in progress
and that my number would be disconnected the same night. No action was taken.

3. Sunday 20 Feb 9am - I was told that my request was in progress and would be
disconnected. No date for switching off was given. The operator also told me to
retain my number. This is after I informed her of all the trouble that Airtel
customer care had put me through for a week.

4. Sunday 20 Feb 10pm - I was told that the request takes 7 "business days". I
believe it was 7 business days since the request was placed (also, why wasn't I
told this on my previous calls?). I was informed that porting would happen on
Tuesday 22 Feb.


What on earth is happening here? Today I received a call saying that Airtel has some technical difficulties!! I believe Airtel should be sued since they are clearly violating Government rules that state that once the porting request has been placed, it has to be complied with within 7 days.

Can someone help me out with the next higher authority I should complain to?

Dear All,

My self Swapneel, I am resident of Mumbai.
I am using airtel’s 2 postpaid connections under CUG Scheme ([protected] ). Calling from any of the number to another was free as per the CUG scheme and I used my connections under the said plans around a year’s time. I have paid somewhere around 10,000 for bill of both the connections in a year’s time.

My plans is as below
1st Number: 99 per month rental + 70 rs pack (30 ps airtel to airtel + other calls 50 ps)

2nd number: 199 add on plan (only intra calling free for 1st number & cal rates is 50 ps for all local calls)

I am only paying rentals of 300 rs which is much more higher in today’s condition

I had lodged a complaint regarding unsuitable bill plans to airtel’s customer care many a times, but to no solution I received till date
.
I also went to airtel relationship center for best plans; they are unable to understand my requirement & fail to provide me any best plans. Each & every time only customer care executives promises false commitments & force to to retain connection with AIRTEL.

After Number portability comes I have immediately applied for portability ina Feb month 18 feb 2011 & I have received MNP code. I have applied for MTNL’s prepaid connections. I have submitted customer application form & PORTING form along with my photo and residence proof.

I am interested to purchase below plan of MTNL prepaid.

" SIM 10 with First Recharge Coupon 62-Sakhi Plan"

Key Features :

* Unlimited Call to two Dolphin/Trump mobiles
* Host of freebies
* Attractive Call and Data Charges
* Free 3G activation
* Life Time validity

Suddenly after 3-4 days I have started receiving calls from Airtel’s telesales regarding the porting of my postpaid numbers. I have explained them my concern about the bill plans & poor customer care team’s issue.


Airtel rejecting my porting reason without any justifying reason.

I have suffered a lot despite my sincerity in paying the bill on time. My genuine request has for porting the airtel postpaid connections to MTNL had been turned down without any justifiable reason.

Requesting all to intervene in this case & help me.

Regards.
Swapneel Mhatre
[protected]

Swapneel.[protected]@ymail.com

To
The nodal officer kerala
Bharti Airtel

sir/madam,
sub; unable to use MNP service

I am using mobile number [protected] under prepaid service. On 04/03/2011 i tried to use MNP service to shift my service to BSNL 3G with unique UPC provided by you.But my request was rejected saying " UPC mismatch". I checked with BSNL outlet and confirmed that they have used the exact UPC number.
please help me regarding this

thank you,,
anoop krihnan
sreeragam
madappally
mukundapuram
chavara
kollam

mobile-[protected]
[protected]@gmail.com

I had tata indicom connection. I wanted to change it to airtel through MNP scheme and for same i applied on 2nd of Feb 2011. I was issued new airtel sim and told that within 4-5 days airtel service will be started. But it didn't happen and moreover my tata indicom service also was stopped. I contacted that there is technical problem in new sim and after updation of name new sim will be issued. And that took 1 month and after one month new duplicate sim was issued (charged rs. 50 for that). Was it my fault that there was technical problem in sim. I was without any mobile service for one month.

And moreover when i went to Airtel office at Phase 3 B2 Mohali for getting duplicate sim, they were behaving like they are oblising me.

i don't have any hope that anything willl be done with my complaint. But pray god that something better happen this time. so kindly look in to matter

AirTel — To Port Out my number

My mobile number [protected]. i have applied for mobile portability. i want to change to loop n i submited code as well as all the papers, identity proof etc. it was said that after 8 days it will get into loop but now its 16 days but still airtel are not cancelliing my card. i m sure its problem created by airtel bcos without their cancelation loop cannot provide their service. this is not for the 1st time airtel creating problem for me. there r many deductions from my balance, no proper network, high cost, etc r the reason of my protability. pls take the action soonn or else it can affect ur goodwill. pls do it as soon as possible. i have went even to airtel gallery n also called customercare they r cutting to calls n blaming loop service. but i m sure the problem is created by airtel many of people said that airtel is not allowing them to cancel their service. airtel goodwill is already going down. pls solve the problem as soon as possible.

thankyou, , ,

AirTel — Not releasing the number for portability to other network

Hi,

I am using AIRTEL last 5 years. Now I am changing my number to VODAFONE. I raised a request for changing port, but AIRTEL has rejected my request without giving any proper reason.

Please take this complaint and release my number from AIRTEL.

My number is [protected].

Regards,
Prasanna venkatesh
[protected]

Hi,

Thanks for the reply. My UPC is AT177357. Its expiry on 21/04/2011. Please process my request ASAP.

If you any further assists, please call me on my number [protected].

Regards,
Prasanna

i (RAHUL GUPTA) was reqested for mnp about 2 months ago for my airtel no. [protected] then airtel promissd me to give cheep call rates ( local ATA- 1P/6sec, LOCAL ATO- 1P/2SEC, STD- 1P/1SEC) but airtel provide me all local 30P/min and all std 40P/min. I complaint to custumar care them they say that this was happen by default... Now you rech. With rs.28 for old call rates (ATA- 1P/1SEC AND ATO- 1.2P/SEC) then u again reqest for MNP then we will call u again and give you call rates ( local ATA- 1P/6sec, LOCAL ATO- 1P/2SEC, STD- 1P/1SEC). i do same BUD I DONT GET THAT OFFER. i complaine about 20 times but there is no any sollution...
RAHUL GUPTA
[protected]

Dear Sir,
This is to inform you that my mobile number is [protected], i have agree to change the portability..so kindly help and change the port Airtel to Vodafone.this is bad server airtel very truble the connection...because the customer executive behavior & reputation have bad. protability depertment mr. lakshman has promise the facility A/A 10paise per min. A/O 30paise per mn. STD 50paise per mn. that dose not add.
step the action accodingly...
thanks / regards
subrata maiti
[protected]

AirTel — mobile number portability

i (mamta gupta) was reqested for mobile no. Portability then airtel calls me and promissed me to give airtel to airtel free minuts for one month but there is nothing...
Plz resolve my complaint...
MAMTA GUPTA
[protected]

I have 2 airtel postpaid connections. The numbers are:

[protected] & [protected]

Because I want 3G and also because of network problems with Airtel, I wanted to port out to Idea with my same numbers.

I requested 3 times with the procedure of port out, but every time, Airtel rejected it because of some or the other reason.

First time, they said "because the numbers are in CUG, it can't be port-out"

Then, I went to the Airtel office (Paldi, Ahmedabad) and talked to Mr. Sameer. He asked me to fill two forms and sign them. Then he assured me that now there would be no problem in porting out.

After this, I sent the port out request 2 times and still the customer care people are telling that my numbers are still under CUG and cant be ported out of Airtel.

Also, after I filled that form to shift my CUG plan, they have automatically closed my GPRS plan (99rs. for 2GB) and they have charged around Rs.2550 for data usage... if they are changing my GPRS plan, they should inform me atleast by sms... so that i can stop using the internet on it!

Every time I call their customer care 121, they are giving totally different answers... please get me a resolution!

I contacted 121 customer service... and they are telling there is no resolution available.

Please dont post such irresponsible messages Mr. Rakesh

AIRTEL is a total gunda when it comes to serving customers.

I had 4 connections where I requested MNP and they keep rejecting requests on all the numbers on one pretext or the other since last 4-5 months. I am so fed up with them now that I have decided to take new connections rather than live with them just to save my number. I believe that whoever really needs to talk to me will find me some way or the other.

WILL NEVER TAKE ANY NEW AIRTEL CONNECTION EVER.

My mobile number is [protected] , I want to swift to Vodafone.
I have sent several messages to 1900 with PORT [protected] and have got no response other than calls asking for why you are shifting from airtel, we provide such good service. HUH ?
Please help me out, or else I will have to go to consumer court regarding the same. This is really disgusting!

Dear sir,
Mai 09.05.2011 koTata Docomo GSM service SIM ko Airtel GSM me Mobile Number Portablity karwaya tha par aaj Date: 02.06.2011 tak mera Airtel ka SIM activate nahi ho paya hai customer care me call karne par pure baat kiya bine call disconnect kar dete hai aur mobile se customer care me baat karne par recorded voice me reply aata hai ki aapka document verification nahi hone ke wajah se aapki outgoing service close kar di gayee hai jabki maine saare jaruri documents submitt kiya hai. Please mere number ko turant activate karwane ki kripa kare. Mera details is tarah hai:
Name : DHARAMRAJ KUMAR
Mob. No. [protected]
Documents Submitt : Driving Licence with one passport size photograph.

yes, thanks

Thanks sir, My sim card is working.

I have requested to portout from AIRTEL, but they are not following TRAI rules. For retaining they are simply cancelling request with out informing to the customer.

I would like to have necessary action on AIRTEL people.

They simply charging more money and there are lot of hidden charges in AIRTEL.

AirTel — MNP Portability

Airtel rejecting my MNP application
I am using airtel no [protected] (AP) for the last 5 yrs . And i want to change my mobile operator Through mobile number portability from airtel to BSNL.
And i went to BSNL show room and i submit my id proof and porting charges.

But i receive a message from BSNL that Airtel mobile operator reject your porting . Because of Leagal reasons. Actually in my case there is no Leagal obligation with Airtel because mine was an individual normal prepaid connection. they are simply delaying my complaint . Actually MNP is a customer right. but here airtel is denying that right for me.

I am really going through hell with airtel with whom I had requested to port in from Idea. Both my mobile connections are out of service and both my mobile numbers do not exist. Even after being corporate mobile connection, nobody is bothered to get the problem rectified. I have been constantly calling and following up airtel. Gradually the resolution time is increasing from hours to days. The problem reference number I have been given is 39013748. Everytime I have felt that even supervisors be it Gagan, Nitish or Puneet kumar at their helpdesk are not even bothered with the customer grievance. Irony is that you cannot even go back to your previous mobile operator as you have to serve a company for atleast 90 days. No rule has been made for these mobile operators if they fail to do MNP on time. Its only me who is suffering the overall loss.

Useless operator

Hi,

Even after repeatedly writing to Nodal officer, as no one heard my complaint at Airtel helpdesk, I am not even getting any reply from the Nodal officer on this issue.
According to TRAI (at their web site)

Abstract below
CHAPTER 3 Abstract

7. Redressal of Consumer Grievances by Nodal Officers.------ In case a consumer is not satisfied with the redressal of his grievance by the Call Centre, such consumer may approach, by a letter in writing, or through telephone, or web based online filing of complaints or through short message service or through other electronic means and any other means, the Nodal Officer of the service provider for redressal of his grievance:
Provided that a consumer may, in emergent situation, approach at the first instance a Nodal Officer instead of a Call Centre and the Nodal Officer shall redress the grievance.
9. Time limit for redressal of complaints by Nodal Officer.----- The Nodal Officer shall redress the complaints of the consumer within ten days of the registration of the complaint under clause (b) of regulation 8:
Provided that complaints relating to fault or disruption of service or disconnection of service shall be redressed within three days from the date of registration of complaint under clause (b) of regulation 8:

I have even sent this to Nodal officer but still not getting any response from anyone except for the standard email that has been sent to me about someone would contact me if I provide my contact number at [protected]@in.airtel.com.

Now even look at that, the call reference number that I mentioned in my previous post already has my contact number that Airtel is asking me. This means no one has even gone through the call reference number before replying me over my post because had they looked at the details, they would have certainly got my contact number.

Bravo Airtel!!!

Deepak Sharma

Forgot to mention, not even once I have been contacted by Airtel, even after giving my contact details after their reply on this post.

Deepak Sharma

I have send MNP request to Airtel Service, Due to I had transferred from Port Blair to Campbell Bay island there is No Airtel network.UDC Code No. is AV727573 dated 11/8/2011. Please Help us.

SIR,
I AM USER OF MOBILE NO. [protected] AND I WANT TO PORT FROM AIRTEL TO BSNL. REGARDING THIS I MADE A REQUEST FOR MNP ON[protected] AND ACCORDINGLY I WAS GIVEN PORT ID WHICH IS SUBMITTED TO BSNL, BUT FROM THAT DATE TILL[protected] NOTHING HAS BEEN DONE TO PORT MY NUMBER, DESPITE OF THE FACT THAT I HAVE DEPOSITED MORE AMOUNT THAN MY UNBILLED AMOUNT.
REGARDS:
ANAND BISHNOI
[protected]
[protected]@yahoo.co.in

it is true

Dear Sir,

I have given request for mobile number portability from Vodafone to Aircel. But Vodafone has rejected my request with reason "contractual agreement". To the best of my knowledge I have don't have any agreement. kindly help us to get this number ported out to Aircel.

Airtel Number - [protected]

sir this rushy to infrom u about airtel network not responding on my mobile number portability for three times regarding my number [protected]

AirTel — Mobile Number Portability

I have opted for mobile number portability. I want to switch from airtel to vodafone. i have applied for it on 30 november 2011.i have filled in my form with vodafone and submitted all the required documents to vodafone. But the communication which i received from vodafone is that the airtel has rejected for my Mobile no. portability.My unique porting ID is AM445979 and expiry of it is 14/12/2011. the no.which i want to switch is [protected].
I can be contacted on [protected].

Kindly go thorugh below email conversation between airtel customer care. Its totally senseless, rediculous and disgusting. I am clueless on what to do.

From: Vijetha Marulappa
Sent: Tuesday, December 27, 2011 6:38 PM
To: [protected]@in.airtel.com
Cc: [protected]@airtelindia.com
Subject: FW: Regarding mobile number portability for number [protected]
Importance: High

Hi,

My issue is still not resolved and today is the last day for porting id getting expired. I spoke with Mr. Sunil Kumar on Sunday afternoon and he asked me to make a payment of Rs300 (Unbilled amount was Rs286) by Monday. He promised me that he will send NOC to Vodafone by Monday night. I made a payment of Rs300 on Monday but nothing has been done from airtel so far. When I called up airtel on Monday night, executives told me that I still have a balance of Rs.23. This happened when I didn’t use this number from Sunday night to Monday. This is totally ridiculous. I am a old customer of airtel and I have done all payments promptly till now. Today, Tuesday I called up customer care min 8 times (Called from [protected]) to talk to Mr. Sunil Kumar but no one transferred the call.

This is to inform you all that if porting out is not done by today EOD, then I will not make even single rupee payment against this number and I will disconnect all 5 airtel numbers.

I have also filed a complaint in consumer court for this issue.

Thanks and Regards,

Vijetha D M



From: Vijetha Marulappa
Sent: Tuesday, December 20, 2011 12:32 PM
To: [protected]@airtelindia.com
Subject: Regarding mobile number portability for number [protected]
Importance: High

Dear Sir/ madam,

This is Vijetha working in Oracle India. I have a serious issue with Airtel services when I applied for mobile number portability. I want to switch from Airtel to Vodafone for my number [protected] since our company has contract with Vodafone. I applied for portability long back but still its not done. Every time I call customer care, I get different process and procedures. I am fed up calling customer care for this and I don’t know what to do.

I have cleared my outstanding amount, changed corporate plan, I have submitted documents to Vodafone 20 days back. Vodafone says there is a problem from airtel side. Today one of your executive told me that it will be done in 7 working days. I will wait for exactly 7 working days from tomorrow. I will not bear any more torchure from airtel services and I will disconnect all my airtel numbers including broadband. I will go for some other service provider.

This is totally ridiculous. I look back for positive service.

Thanks and Regards,

Vijetha D M



Dear Customer,

Ref: Email dated[protected], expressing concern regarding the Mobile Number Portability for your airtel mobile number [protected].

Thank you for your email to airtel and the opportunity to assist you.

We regret for the inconvenience caused to you.

We would like to inform you that we are unable to process your request ,as you are in a CUG group of Oracle India Private Limited.

To address your current concern, we have raised a complaint regarding CUG exclusion from Oracle India Private Ltd with the relevant team. For your reference, the Unique Service Request number is 41333099. Our team will be contacting you by[protected] within 09:30 a.m. with an update on the issue.

The above mentioned turn around time is the maximum time only. However, it will be done at the earliest.

After moving to individual plan , we would request you to re-generate the Unique Porting code (UPC) by Sending PORT < Space> and your <Mobile no> and send it to 1900. E.g. PORT 9810XXXXXX after excluding from corporate connection. Charges of SMS are applicable as per tariff plan opted by you.

As per TRAI (Telecom Regulatory Authority of India) guidelines, to avail the MNP facility a customer needs to fulfill the following eligibility criteria:

" Customer should be present on existing service provider network for at least 90 days.

" There should not be any unpaid bills with the existing service provider.

" There should not be any complaint/case pending in court of law with regards to the number one wants to port out.

" Request to port out the number should be for the same service area as inter circle mobile number portability is! not available.

" The number should not be under contractual obligation with airtel e.g. company owned company paid accounts.

" There should not be any ownership transfer request in process for said number.

For your reference, the MNP procedure is mentioned below:

" Generate Unique Porting code (UPC) by Sending PORT < Space> and your <Mobile no> and send it to 1900. E.g. PORT 9810XXXXXX. Charges of SMS are applicable as per tariff plan opted by you. You will receive an auto revert message from 1901 giving an 8 digit alpha numeric unique porting code along with an expiry date.

" Once UPC obtained, you have to approach the new service provider of your choice and obtain CAF (Customer Application Form) and porting form.

" Submit the duly filled CAF and porting form along with requisite documents (Photo Id Proof, Residence proof, 1 photo, PAN Card/Form 16, last bill copy in case of postpaid number) to the chosen service provider.

" Rs.19 fees (As defined by TRAI) need to be paid while submitting documents.

" Please note the above exercise is to be completed before the expiry date of mentioned along with the UPC.

" Obtain new SIM card from the new service provider.

" New service provider will take 7 days to process your Port-In request. (Sunday is non working day). During this process, you will be able to use your mobile phone as usual.

" New service provider will keep updating you via SMS on the progress made and intimate the date and time of porting on your mobile phone. Replace the old SIM with the new SIM provided after the specified date and time. There will be a black out for only 2 hours and the same will be communicated to you through SMS.

We further like to inform you that once you have chosen to move -out you all current benefits of rate plan applicable on your number will be withdrawn. Since SIM Card will! l be changed, you will be required to move contacts to new SIM card. Also after port out in case you wish to come back then as per process you cannot shift the operator before 90 Days.

Please note that customer can withdraw the porting request within 24 hours of applying. airtel as an organization believes in providing customer satisfaction. We earnestly hope that you will reconsider your decision and provide us with an opportunity to serve you again.

You may also visit our website www.airtel.in or dial[protected]Toll free) to know more about MNP.

Only one airtel network enjoys the trust of 150 million people. It is this trust that makes us India no.1 network. Whether it's for our network coverage, customer service or innovations, across the country everyday more people chose airtel. We are indeed privileged to have you as part of our family and look forward to your continued association with airtel.

We hope that we have been able to address your query suitably.

Please do write in for any further assistance.


Yours Sincerely,
Anil Kumar Prasdhan
Customer Care
Bharti Airtel Limited





Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
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https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=0F7197E01A7B...⇄ 1 2 1 5 3 3 5&refno=Qrc[protected]



[protected]Original Message[protected]
From: vijetha.[protected]@oracle.com
To: [protected]@in.airtel.com
Cc:
Sent: 30/12/2011 06:09:29 PM
Subject: RE: REGARDING MOBILE NUMBER PORTABILITY FOR NUMBER [protected] [|BAL|Qrc[protected]|]

Hi Bindhu,



This is to inform you that I have already changed bill plan from corporate to
normal plan of 149 monthly plan 1 week back. I have got confirmation message
also from airtel. Thanks for responding and wasting your time in responding to
this email which I already know as I have spoken to customer care more than 20
times. Lets not waste both o[censored]s time with this.



I am canceling all airtel numbers being used by me as airtel customer care is
frustrating, disgusting and don¿t have words.



I am sorry to see your below email which talks about 1 week old data and which
shows quality of your service. For more information please talk to Mr. Sunil
Kumar as this person promised me lot of things.



Thanks a lot for everything and Good Bye.



Thanks and Regards,



Vijetha D M



From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Friday, December 30, 2011 5:59 PM
To: ! Vijetha Marulappa
Subject: Re: REGARDING MOBILE NUMBER PORTABILITY FOR NUMBER [protected]
[|BAL|Qrc[protected]|]




Dear Custmomer,

Ref: Email dated[protected], expressing concern regarding the Mobile Number
Portability for your airtel mobile number [protected].

Thank you for your email to airtel and the opportunity to assist you.

We regret for the delay responding to your mail.

We would like to inform you that we are unable to process your request ,as you
are in a CUG group of Oracle India Private Limited. Hence, we would request you
to move from CUG group to individual connection.

For you reference, we have attached the details of available individual bill
plans along with the tariffs. You may select a bill plan best suited to your
requirement and write back to us with! the same. We would be happy to initiate
further action to process your request.

After moving to individual plan , we would request you to re-generate the
Unique Porting code (UPC) by Sending PORT < Space> and your and
send it to 1900. E.g. PORT 9810XXXXXX after excluding from corporate
connection. Charges of SMS are applicable as per tariff plan opted by you.

As per TRAI (Telecom Regulatory Authority of India) guidelines, to avail the
MNP facility a customer needs to fulfill the following eligibility criteria:

" Customer should be present on existing service provider network for at least
90 days.

" There should not be any unpaid bills with the existing service provider.

" There should not be any complaint/case pending in court of law with regards
to the number one wants to port out.

" Request to port out the number should be for the same service area as inter
circle mobile number portability is! not available.

" The number should not be under contractual obligation with airtel e.g.
company owned company paid accounts.

" There should not be any ownership transfer request in process for said number.

For your reference, the MNP procedure is mentioned below:

" Generate Unique Porting code (UPC) by Sending PORT < Space> and your
no> and send it to 1900. E.g. PORT 9810XXXXXX. Charges of SMS are applicable as
per tariff plan opted by you. You will receive an auto revert message from 1901
giving an 8 digit alpha numeric unique porting code along with an expiry date.

" Once UPC obtained, you have to approach the new service provider of your
choice and obtain CAF (Customer Application Form) and por

Bharti Airtel — mobile number porting problem.

Dear sir, muze apna airtel no. Porting karna hai. Lekin airtel co. Mere sath dokha kar rahi hai. Aur jababhi main helpline no. Daile karta hun to muze 8 ghante bad call karo ye ripply dete hai.

yes is a major problum

AirTel — Mobile Portability Number

Dear Sir,
I have applied for mobile portability number on 24th Jan 2012. My number is [protected]. I wanted to shift from Tata Docomo to Airtel. Each time I talk to customer care of Airtel, they never give a proper reply. Sometimes they say the issue is with Tata Docomo, sometimes we have not received you request or sometimes it will take 4 days.
Yesterday, I talk to one of the executive of Airtel, he said that it may take 2 months or even an year to get transfer, people have applied since 2 & 1/2 months & still they are waiting. Still they are waiting . Twice I have generated Unique Portability Code.
If this is the way Airtel works then I am sorry to say I am very much disappointed with there service & response & also for going for Airtel.
I wanted to know if there is any way to lodge a complain, if it is please send me the procedure.

Hi Khanshahab,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Sir

I requested to port my Vodafone prepaid mobile number [protected] to AIRTEL prepaid on[protected]. First of all i opted fpr prepaid service but they gave me airtel postpaid Sim and after that on[protected] my number got out of service but the airtel sim that i got is not working and when i call my number it says The Number doesn't exist . Now Neither my vodafone nor the airtel sim is working and as a result of this i am facing a big problem so try to resolve this issue as early as possible

Regards
Anchal Gupta
[protected]

I wanted to shift from tata docomo to airtel. I had applied for mobile number portability on 20th february 2012 in the airtel relationship centre in the electronic city branch. I had submitted all my documents as well. they told me within 7 working days i will get the porting message. no information cam from their side. regular calls, they dont lift the calls. I again visited teh centre on 2nd march and i was told after half an hour to one hour waiting and status checks that back end has entered the porting code wrong and i need to generate it again and wait fro another 7 working days. I again generated teh code and waited for 7 working days . but till 15th march again no confirmation. they have stopped responding to the calls as well. I visited the centre again and they say that back end has again entered the porting code wrong, i need to generate it again and wait. this is sick! the staff there doesnt know how to talk, if the customer is talking, they either walk away or dont respond. they dont have proper information. they make me sit for hours for status checks, why? because back end people are in meeting.

i am very disapoointed with the service. never expected this unprofessional ism from airtel

sir i have been submitted documents on 28.03.2012 for mobile number portability but still not done. sir i request you to look into the matter. thank you

Have applied for mobile number portability for 12 days back. Had got a call from my existing service provider Airtel 10 days back. Their network is pathetic. They have not yet released my number. I have very poor connectivity at my residence, while all other network connectivity is good. The committed days of number release is 7-8 days. There has been no response from them.

Respected Sir, My name is BHARAT PRAJAPATI. I have airtel prepaid. Which number is [protected]. I have faces some problem of internal error while on porting. I can receive my porting code but if the some other co.send me MNP no.than i face in some internal error. I am gone in bharti house at ahmedabad 4 times but there executive cant solve my problem. So plz give me a solution of this problem in few times.

Kapil Kumar Dutta
Cell No. [protected]

I had applied for porting and talk to Airtel Executives. They told me procedures and applied on 25/10/2012. Many times ur executive offers me different CUG plans but I refused to accept because I am not intersted in AIRTEL connection. I can submit my papers on 01/11/2012 in Vodafone office.

On 03/11/2012 I received a massage in which they wrote me due to subsisting contractual obligation porting request rejected.

When I can talk to customer care in Airtel they told me please send us one mail from your office (LIC) . On 05/11/2012 our S. Branch Manager send a mail that please exclude above said no. we have no objection. After sending mail I talk to your executive they told me within a day or two days we will port out your no. But on 06/11/2012 they told me sorry we can not port out because this no. is CUG no. When I can pay my all bills from my pocket and no. is on my name from more than 5 Years. Please port out my no. as early as possible.

regards

Kapil Kumar Dutta
Cell no. [protected]
Email:- [protected]@yahoo.com

Hi, my husband applied for mobile number portability from Aircel to Airtel about two months back when he was approached through an Airtel agent ([protected]). He even provided my husband with an Airtel sim and said it would be activated soon. One day, Aircel deactivated my husband's number that he should only contact Airtel going forward regarding his number portability. The agent then took the sim number from us and assured the number would be activated within a day. Even after contacting Airtel customer care and the Airtel authorized agent, the number portability does not seem to happen at all. The customer service provided by Airtel is very bad. We even visited the Airtel head office at Santhome but the response from the Airtel people was that the agent never submitted the relevant papers. They are authorizing some random persons as their agents and it’s the customers who are suffering at the end. The least is we expect is the customer care to contact and provide updates for the customers but all they ever do is find an irrelevant answer and then cut the call. We expect the customer care from Airtel to contact us at the earliest and fix this issue. My contact number is[protected].

I had applied for Mobile Number Portability. I am sick and tired of Airtel Customer Care telling me that they will "arrange for a callback". I just want to get to another service provider.

REMINDER
MOBILE NUMBER PORTABILITY

Dear All,

We had requested for mobile number portability from AIRTEL TO AIRCEL recently in Bangalore. But till now I have not got any response from Airtel. UPC Code- Ax195358.
I request you to kindly initiate an action to complete the process. My details are as below: Pl. call me on [protected] as my mother does not understand English &amp; Hindi properly. Pl. send email to my mail id [protected]@gmail.com

Mobile No. - [protected]
Location : Bangalore
Alternate contact number: [protected]

my name gaurav parkar and my number is [protected]. i tried to port my number from vodafone to airtel. on 2nd dec 2012 i received msg from vodafone that my porting date is5th dec 2012 and time is 2200hrs and same hapen on 5th dec 2011 but there is no network in new airtel sim card so i could not call on 59059 and i lost my number. i went to airtel office regarding same and submitted documents 2 times but nothing happen. Please help in this topic. Thank you!

Dear team,

kindly confirm me the why did not port my number in vodafone. again and again denie my port request. i am very disappointed airtel services & Unhappy Also. my Number is -[protected]

I have recharge my mobile no.[protected] on line through rechargeitnow.money has deducted from my account but mobile could not be recharged.so either recharge or return the amount.

Thanks

My phone number is [protected]. I recharged online for 3G Internet for rs.103. The amount has been already paid by Internet banking. But the Internet amount of 300mb has not been credited to my account.i I have received the text saying the recharge has been initiated.but it&#039;s been a day and it still hasn&#039;t been processed Transaction id is 829998. Multiple calls to customer care hasn&#039;t been helpful.

I already recharge RS. 198.00, on 13.08.2013, at 9:54:10 PM from MY RECHARGE PVT. LTD, Name of member Sri Keshab Bhattacharjee, whose I.D. is 977217, I see my above mob no [protected] massage inbox recharge failed. but MY RECHARGE PVT. LTD send massage recharge successful.

Sir,

Today 29/10/2014 at 08:28 A.M., deducted from My Airtel Money Rs. 50.00(Fifty), Tranjection Id[protected]. But not recharge My BSNL Mobile No.- [protected]. Please Recharge or Refund My Money. My airtel money mobile No.- [protected].


From,
PRANAB KUMAR SAMANTA

Airtel — live tv

me sunder yadav mobi.no.[protected] can't play live tv on my nokia 603 at akeel wap.com for airtel users only yet i access tv for all networks

Airtel — Network coverage, repeated complaints, no action

This is regarding the following complaint numbers

CMILO[protected]
36993752
36722000

I have repeatedly complained to airtel executives that we have a severe network issue in our home. In fact, there are multiple airtel subscribers in our apartment complex facing the same issue. There is absolutely no network inside the house (ground floor). I have even taken signatures of 10 different subscribers from my apartment complex and sent the same to Airtel

Their technicians have visited the site 3 times and have tested the network and agree that there is no coverage inside. Inspite of that, I have emails from nodal officer regretting that nothing can be done about it and that the network is acceptable

yesterday i got a message 'thank you for downloading action sports games, you have been charged rs 99'...this is harassment. i didnt download anything.

it has been just 20 days and the amount of bill that they are showing is rs 1077...are you kidding me? I hardly make a call. I am not paying. Furthermore, u guys say that you ppl will try to resolve and have resolved the matter...stop feeding me that crap...i am using airtel anymore. Airtel sucks and this will be my facebook status update.

AirTel — making fool

Airtel is disturbing me by sending sms of different schemes. airtel is making fool me and all the indians by sending =101 me payen 100 local call free, 275 me 275, 399 me 399 ...
airtel NE IS TYPE KE SABJI MANDI LAGA RAKHI HAI. sHARM AANI CHAhiYE AIRTEL COMPANY KO, ROJ -ROJ IS TYPE KE HARKAT KARKE. i got sms rech. karo 101 get 100 local call freea-a, i recharched mistakly thinking that i can call any local mobile after charging icome to know that ican call ONLY ON AIRTEL LOCAL MOBILE. i contacted custmer care& asked to changemy scheme SO ICAN GET RS 87/- but they refused. then on[protected] i visited atAIRTEL customer care at MADAN MARKETING (FRANCHISSE) AT SECTOR 4-7 CHOWK, GURGAONB BUT their person mr. vinit (sayingmanager) cheated me gave me ph.no. [protected]. BUTno. doesnot exits then iasked him this no. is wrong he says mistake ho gai. then i asked give me your office your name, add. He gave me visiting card.i come back at my home and read that card, this card was of address basai road airtel office, again he cheated me. I WANT TO ASK the company THIS IS YOUR POLICY, THIS TYPE OF EMPLOYEES YOU SELECTED GIVIG WRONG INFORMATION, THEY DONOT KNOW PHONE NO OF AIRTEL DELHI LAND LINE NO. THEY SAID= AIRTEL DELHI HAD OFFICE KA KOI LAND LINE NO. NAHI HOTA+
.now i not want any foolish sms from Airtel

Airtel — making customers fool

Respected Sir.
I am Nabin Khanal.from Varanasi,india,I have many times complain @ Airtel call centre about my extra charges while using Airtel Live services,all the times they give regester my complain but no any action is taken.Also whenever i recharge my cell most of my money is deduct.
Sir, now i cant change my no,since i have distributed to many of my friends & relatives who are abord.
Kindly see into the matter.

Airtel — complaint against making customers FOOL..!!

I don't know what the hell is wrong with airtel???!!!may I get ur precious time to know why i am being charged Rs.10 each week without downloading any thing???what is it actually going on may i know please!!???what do you people think???extracting money from consumers without any download or being online and trying to make ur customers fool is really that easy?????you guys hav not even kept any option for unsubscibing????!!! I mean how cunning....!!!!i really want to get rid of this headache...and it would be very kind of airtel to pay some attention to customer's problems other than only knowing how to extract money from them...!!thank you.

AirTel — Airtel making fool the customers

Hi,
Airtell making custome fool. becoz 1st of they give the bill of call that are not called by my end.
Then they called my relatives and aksed about me. they called again -2 to my relatives with different numbers and creat problems for them. In the last they provide the bill with gave some waver and told that your connection started with in a day. I had paid the bill. Now they called that your waver is not valid and pay bill again. They told that our airtel server not showing any payment. They creating problems for me again again. I think some rules Make against them. I am really irritate and going in tension. Airtel services really bad. i am not prefer anyone to take airtel services. They give tensions always to their customers.
Plz give me some ideas, what i do. I have paid money around 2000 Rs. and not tolerating the problems. Plz reply and tell what i do.

Mera airtel nmbr [protected] pr kuchh din tk mera Dastavej radd hone ke msg aaya fir sim hi bnd ho gya.

Is nmbr ko mai 7saalo se chla rha hu
Ye sim Kunti Lahare ke name pr h

Ise chaalu kr deve.

dear sir
this id:[protected] erre code 6 ples activet on

thank you

Now they increased the charge of reactivation from Rs 10 to Rs 15.

I think We should take step against Airtel DTH.

Dear sir,
i am from raipur chattisgarh. i am using airtel broadband connection since last 2 months. i wanted the broadband net connection without landline connection, the airtel person told me that i can take the connection without landline phone. so we took the plan of Rs 399. they gave me the connection, bt with the landline and said that we can return the landline phone afterwords, we said ok. we returned the phone within 10 days, without even using it. then after 1 month the bill came of Rs 605. we went to the airtel office to enquire about it. they told dat the bill includes landline phone charges. we told that we have already returned the phone as u said. so they said no sir u hav to keep the phone. whats this?????????? first of all your employees don't know clearly about the plans, different people tell different plans. kindly tell me that can i take the airtel broadband connection without the landline connection. n tell me the reasons 4 both the answers (yes/no).

Dear sir,
Sub: Bad treatment for customer _ Reg


I have applied for a broadband connection from you on 29.05.08 vide your bill no:1883, through your staff Mr. Madhusooudana adithan. He promised me that within two days they will provide the connection. When I enquired on 30/05/08 he told that I am allotted with a phone number[protected]. and the confirmed that the work is in progress and I will get connection on the same day or next day within 11.00am. On 31/05/08 I call them to know the status they are giving me a entirely different story that another person who was residing upstairs of my building had kept the bill unsettled, so I have to clear the bill of him then only they will provide connection to me. Since I am not free in that evening I approached your office on 02/06/08, one Mr.christopher attended me, he treated me so badly and not even ready to hear my words and not even asked me sit. This was the respect a customer deserve from a reputed concern like AIRTEL. The fact is that since the person residing upstairs has used my office staff help to pay the bills they have misunderstood that I have utilized the connection and I have paid the bill. I also assured him that I will make that person to pay the dues within a weeks time if not I will pay the same provided if they are canceling the connection in that persons name. They are so adamant that I have to pay his bill, then finally I have paid the bill and requested them to give me the connection. I have not provided with the connection till 09/06/08.
On 09/06/08 morning Mr.Madhusoodana adithan came and told me that we have got a new rule from the company that I have to pay Rs.1000/- extra as deposit to get the connection and if I pay the same within that evening he will make arrangements for providing the connection. So I gave him the cheque for Rs.1000/-. I have not got the connection . When I approached him on 10/06/08 He asked me to contact Mr.Majoth. When I contacted him he is telling a different story that till the cheque got realized they will not give the connection and that was the instruction given to him. When I asked him why Mr.MAdhu could not tell this to me during the time of collecting the cheque he could not give any reply. He also given me the promise that if I pay the amount by cash he will ensure the connection with in 12.00 noon on 11/06/08. But till now I have not received the connection.

Please clear me the following doubts
1) For getting a connection why a customer has to be taxed ?
2) Is it a prestige issue to spare a seat in your office when the customer vists your office with a grievance? Or customer has to bring the chair when he visits your office?
3) Is it your custom to act deaf if customer tells any thing and to be adamant with the customer?
4) Do you think that the customer has to update new rules and regulations till he gets a connection and has to contact or keep his phone on line till he gets the connection?
5) Can’t your official staff does not show empathy to customer?
6) Why none of your official procedures are known by the persons in the down line? And why each one tells his own procedures? Or is there any conflict between the back office and field staff/down line persons that is getting getting reflected on the customer?
7) Please don’t take the customer as granted.

Hope you will understand my feeling and give me a proper remeady.


Thank you.

Very truly yours,

S.Gurusrinivassan

i am ajay singh patel my residence is in sector-23 noida.I have taken broad band connection 6-7 days before from airtel .its not working, i have rgistered complain but still problem is same, i feel i have to pay without service its too irritating.

I had applied for a broadband connection but no body turned for 14 days and i had to cancel my regisration for the connection and now iam ruinning for money which i had paid for the connection.
Airtel is really disgusting and i would suggest u not to take this connection.
It is worthless...and waste o[censored]r money and energy.

I want to cancel my subscription with immediate effect. my mobile no. [protected], & I do complain to the consumer court this service is extra charges, therfore I want to deactivate it scam very urgent.

My name is Kamlesh Sethi, Account No. is 14494958. Address is B-1/25 Malviya Nagar New Delhi.

I have your modem No.450Bx1. I have bought new laptop. On June 22 & 23 I called your office and talked to technician about Internet connection attached to your modem. Your workers have no time to get it done on a phone. Rajive Monga told me he will send technician at my home on June 23, 2009. He will be here with in 4-5 hours. No one came that day. I called again on june 24 2009 and taked to Sagar, he told me there is no complaint in the computer. Now he has filed another one. No. is 21223404

Tell me in this circcumstances how can I countinue with you

Pl. inform me immidiately what type of a action you had taken.
thanks

i had deposited rs 850 with copy of driving licence & photo on 13 Nov. but i have no responce right now.

I requested for Airtel Broadband, paid the installation charges and was waiting for the installation. NO one came so I called Airtel customer service, the Customer service representative was very rude and dint give his name, he then hung up on me without any details, I called up again and spoke to a manager and told him that the call should be traced as it was made from my mobile and the person should be immediately thrown out of job as disconnecting a call on a customer is highly unethical, unprofessional and an itegrity issue, but they say they cant do anything. I however still dont have the broadband installed after 1 week, the money apparently is cleared from my account. No one contacted me and this is how Airtel cheates people.

Hello ,

I had applied for Airtel broadband connection (Application No: 221080) on 27th Feb through a Sales Person named Balakrishnan. I had provided him all the necessary papers and paid a cheque for Rs 500.The connection was promised in 2 working days.

Since then I have been calling this person who seems to have been only interested in filling the forms and does not give any credible answers to the queries. Now he does not even pick the call and asks somebody else to pick it up and of course the person picking up says he is ignorant of the details and cannot act.

Such unprofessional conduct on behalf of Airtel is quite surprising. Trust me if you have such breed of Marketing people, you are wasting you money on advertisement. Anyway I write this in good faith and will wait for some action on your part.

My contact details:

Satish Kumar
Mobile: [protected]

Dear Sir,

I am fed up with Airtel service they are haarrasing me asking my outstanding bill where my connection is not working for the laast one moonth from march till April, nd putting thousands of complaints to coustomer service they disconnect my no, pls i request you to resolve this major problem

Thanks
Priya
[protected]

The response shown by Airtel customer-care team and subsequent follow up act was quite good and prompt.

I have had the worst customer experience in my life. I have been a loyal Airtel customer since 2004 but the recent incidents have tarnished the image of Airtel as a brand forever for me.

If the concerned person from Airtel reading this email has the slightest interest in making Airtel a brand which can attain the ambitious plans it has envisaged for itself , please investigate my case, trace the number of calls I have made to 121, 198 and other Airtel helpline numbers and the number of times I have responded to 247 telling I am not satisfied with the response of customer care, go deep in the names and numbers I have provided in detail in the mail below.


I am put up in Noida. I have been trying to get a Airtel broadband connection at my place in Noida since more than a month now. Firstly no one took my request and then after herculean efforts of calling persistently I was given a reference number 94419553 on 5th June.

Despite promising to send someone at my place to collect the filled form, no one came for next 2 days.

When I filed a complaint I was given a complaint number 47285902 on 7th June which I later was told was an invalid number and was for un barring the outgoing calls on some random mobile number.



I again called and was given a new reference number [protected].

One Mr. Arvind called from some Airtel center called me (from [protected] and [protected]) and came to my home and collected Rs 1750 and the form on 9th June and made me fill a form with CEF # 2763385

Since that day he has been telling me that he will come tomorrow and has still not installed the connection.

On uncountable phone calls he passed on the number of his manager Mr. Dinesh Chauhan (mobile # [protected]) to me.

Who told me that the executive shouldnt have taken my request as there was some technical issue and Airtel is not able to provide braodband to anyone
in this area. On a day when Airtel is spreading other continents and has ambitions of rubbing shoulders with the best in world, thesew kind of statements and undermine the aspirations the leadership at Airtel has for the group.


I am so disappointed and frustrated with the experience I have had that I don’t believe it’s the same Airtel services which I used to vouch for a few years back.

I was told on[protected] after at least 50 calls to customer care at 121, 198, [protected], [protected] that my money ( Rs 1750 ) will come back in 45 days.


Then on[protected] Mr Alankar came to my house ( phone # [protected]) stating that I will get a connection as there is a tag available, he seemed to be a nice fellow and I was happy to find a person in Airtel who cared for customers and his inconvenience. He called me and said that Mr Naresh ( [protected]) will come and install the connection and also made me fill a form with CEF # 2763883
I got a sms on[protected] from Airtel on my mobile number [protected] stating that my connection has been confirmed and the team will install it ay my place in 2 days. I called Mr Naresh and he said that he will come. He kept replying same the whole day and then from next day[protected] he has stopped responding to my calls, he puts his phone in not reachable mode after rejecting my calls a few times.
He only wanted to fulfill his target for closing day of the month and he is not at all concerned about my connection.

I have undergone torture beyond imagination in past 2 months. It reminds me of the pre liberalization days when one used to apply for a state owned telephone connection and then wait for 3 months and then pulled some strings to get a connection.
I am really sorry to say that with such kind of services, customer care and customer complaint services, I will never recommend Airtel to anyone and will withdraw all my future communication subscriptions to other service providers.


I am seeking some recourse from the consumer court for the loss of my mental peace, money and time from Airtel.

This is rediculous, I have never seen this kind of service from a company like Airtel.

After many complaints Airtel is not able to provide the resolution.

Its waste of time even to complaint about Airtel service.

Dont want to write more.......................

***WHAT THE HELL***

I am going to post a banner in my House.

***DOGS AND AIRTEL SALES PERSON ARE NOT ALLOWED***

Dear sir,
With due respect I would like to bring to your notice about the inconvenience that I am going through.
I had applied for Airtel Broadband internet connection with fixed line(Application NO- TBLR273563
) on 3rd of Aug. On 9th of Aug I got a technician who came and fixed the phone line for me ([protected] which is working) and confirmed me the connection is done and Internet technician is on the way to do the modem installation.
The Internet technician (Manjunath) came next day and tried configuring the modem and found that the data light on the modem is not lighting up. He told the connection is fine and the port needs be enabled which will get the internet connection up and running and called up his manager who confirmed him to release the connection. He left for a next customer by giving me the uid and password with his cell number and confirmed me that the data light will be there in 30 mins. After waiting for couple of hours I tried calling technician and his phone was switched off and I was waiting for the data light to come which never came after then.
Journey with Airtel customer care:
I called the customer care who took my complaint and confirmed me that they will send a technician to do the installation but Never I saw any technician till date. I called back to ask for the technician and there was a note on complaint that internet cannot be given to me as some problem. I checked with the phone technician who was a nice guy and he confirmed me that that is wrong note and the line is fine and he spoke to manager in backend and confirmed me that there will be a technician soon to fix it up. (As a matter of fact the last guy who was staying in my house had Airtel internet connection and the family staying down has Airtel connection and both phone and internet tech has confirmed me of no issue for internet connection).
17.08.2011- Complain no- 2437600 spoke to floor manager who confirmed me to send a tech and issue to be resolved by next day 2.30PM
18.08.2011- Spoke to another floor Manager (who apologized since not even first time installation is done and my account is active and running since 9th of Aug. but never had any broadband working not even once and no tech to even configure the modem first time) and promised me that the issue will be taken with highest priority and promised a call back within 48 hrs. but alas I was never aware that it is all part of script that customer care people are good at fooling people.
19.08.2011- Went to Airtel center koramangla with concern- This is the guy (Mohan)- [protected]) who took my application form and before applying the connection had spoken to the field engineer and confirmed the connection is possible and took initial 500 for installation.
He called up the backend manager and confirmed me that there is no technical issue and today ie 19th Aug. the connection will be done and tech will come. I explained my bad experience and he gave me in writing that at max by 20th Aug. 6PM I will have internet connection but I guess that guy is good at lying.
I am frustrated that even from a private company I am getting this kind of treatment. I am not getting support from anybody and people are not even bothered and always buy time. I would request you to look into this. If not please help me to get my initial deposit so that I can get into some other vendor.Please help.

MY INFO:
SANJAY KUMBHAR
Application No- TBLR273563
CONTACT NO- [protected]
ejipura bangalore

I had paid Rs. 500 as advance payment for an Airtel Broadband connection vide cheque no. 268479 dt. 23.7.11 drawn on ICICI Bank. The cheque was handed over to Airtel's representative Mr. Parminder Singh on 23.7.11 and Airtel's customer enrolment form no. 2757393 dtd. 23.7.11, duly filled, handed over to him.

Regret to inform that the Broadband connection has not been provided to date. Further, despite repeated reminders, the advance payment given by me, too, has not been returned by the company.

It is unfortunate that such a big company should indulge in such unethical practices.


J. K. Mutreja
[protected]

No one respond from [protected]@in.airtel.com...

I think its waste of time even in complaint here for Airtel...

Now I will change the Banner as...

***EVEN DOGS ARE ALLOWED BUT AIRTEL SALES PERSON ARE NOT ALLOWED***

In April 2011 I have send mail to [protected]@in.airtel.com but no one response.

My mail ID - samudra.[protected]@gmail.com

Reply only if want to really resolve my query...

Hello Sir,

I applied for Airtel Broadband connection in Sep 2011 and never got connection,when i requested airtel to cancel the order i was told that the connection charge of Rs.550 will be reimbursed within 15 days;it has been nearly 2 months and i have not heard anything from Airtel other than the Nodal and Appellete authorities advising that they will get back to me within 48 hours or 72 hours,i need the amount and please help as i was cheated by the company.

Hello sir,

8 days back i have applied for a airtel MAX10GB plan from a sales person named Anand. Until now i haven't received any kind of contact from them regarding my conenction. I already paid and advance of 1000rs as one month advance for it. whenever i call to Anand he simply tell me to contact another person named gangadhar regarding connection. But when ever i call to the other person he never lifts phone. please get me a connection as soon as possible or return back my advance i will proceed with another service provider.

My contact: G.Lokesh
#21 ,Obulesha Nilaya,
jai Bheema nagar
3rd main, BTM Layout 1st stage,
Bangalore
Ph: [protected]



The Sales person anand number :[protected]

and other person Gangadhar contact : [protected]



Please provide a solution to me as soon as possible.

i haven't received any solution for this. kindly help me

What is going on at AirTel ?
Today I got call from [protected] telling that I am from AirTel and want to install connection .As I have already mentioned so many times by mail and also over the telephonic conversation that my address has changed. Even on last sunday I got call from Airtel and I explained him my new address.
I have never seen even at BSNL such a miss-communication. Every time I got call from Airtel for my new address and as usual I gave that but when the site people call me he told me the my old address. Since January 2012 this cycle happens more 20 times.
Are Airtel is a Telecom company or amusement company?
Even I write to appellate they also behaving in the same manner.
Mittal Sir please reshuffle your employee or try to educate him or recruit a right employee or do something .........

On amulyam My Amulyam Id [protected] is Block now.please unlock it.

Airtel customer care and team is not replacing the faulty router and not resolving Internet connection issue ,
In spite of Router is well within the warranty period and should be replaced by Airtel, Ground team continuously calling and asking me purchase the Router

From this No [protected] we have received 3 calls on 8th Jan 13 and 1 on 9th Jan 13 and asking me to purchase router.

Land line number: [protected]
Registered to Shiba Patra.
SR - 7025060, 27109316

Please refer the events in details:

1- 5th Jan we registered complain. SR - 7025060

2- 6th Jan 13 your technical person visited and conclude that router not working properly and it is to be replaced, he was asking me to purchase a new one by myself, and it will not be replaced by Airtel.

When I call again to customer care they said the same thing that we need to purchase the router.
In addition both your technical and customer care executive asked us to call the person who has made our connection 7 month before.

( Is this the way your customer to be entertained.
I fail to understand why I need to purchase the Router its Airtel responsibility to replace as it is well within the warranty period.)

3- After that we have followed up 5-6 times and finally your executive they generated new SR number on 8th Jan 13 and promise to replace it by 8th Jan 13 by 7:30 pm (but it didn’t happen.)

6- When I checked up today for the status , some of your executive saying they have registered wrong details in SR ( Like Router warranty has expire, replacement request not registered etc)

(I am really disappointed with the way your executive handling the issue since last 4 days. If the issue prevails further i will disconnect the connnection and And let me confirm I am not going to pay the balance amount in any case.)

Dear Sirs,

We have our office Flat No. 909 in DLF tower -A, Jasola, New Delhi

We have taken broadband connection from Airtel No. [protected]. This was installed on 21st September, 2013.
We are facing lot of problem in internet connection which has become every day routine . The person who came to
install the connection and responsible for our area does not take our call.

We are a business organisation and you would appreciate that with out Internet connection no business can work.

We therefore request to kindly depute some body immediately to solve our problem once for all.

Regards,
O.N.Jalota
Wilcomatic India Pvt ltd.
909, DLF Tower-A
Jasola
New Delhi-110025
[protected]@wilcomatic, in.

Dear Sir, we have been requested for shifting airtel landlines no 41122598 our firm M/S, IGUARD INDIA, complaint registered last month land line and broad band with wi fi .no response from your technically persons asking for land mark and nobody turned up .we have instructed to cancel the connection .but no response . 10 days before some of your technically person came assured don&#039;t worry we will fix it up and connected the wire disconnected our existing BSNL connection . the person visited mr.praveen .[protected]. he his giving false promising he will come within one hour every days .we are finding difficult in running our office without internet . iam the customer for your airtel since 20 years have 4 land lines at safe surgical office. please can some one help me in this regads. we have high regards to airtel but all in vain lost the confident . failing to connect in a day or two please take back all the airtel connection please.

I have applied for a broad band connection with the CEF No TBLR 6878352 through Mr Anil [protected]. He took all the documents, photos and a cheque for 1000 and guaranteed the connection would be done by Sep 5 Friday evening.

I was later told that another team with number [protected] would be coming for the installation. But neither of these numbers are answering calls anymore. If this is the kind of attitude prior to providing service I can imagine how it may be if I need any technical support later. Hence I intend to cancel the request and hope they return my documents and cheque. I wanted to use this platform to inform people of the way they operate.

I rather have someone like Tikona who actually comes to the location gives a demo and only after that takes the advance amount.

Dear sir/madam

6months back I have asked the bill collector guy to keep ma broadband no: [protected]
In safe custody mode... As I was to leave ma home town . since the guy said he will do it so I didnt gave any application for safe custody
Upon returning I find I have been receiving bills even after telling the guy to keep my connection in safe custody.
Since then there have been no data usage n also afta repeated telling also I am getting d bill.
So please please look in the matter as there&#039;s no point of paying the monthly rental for the connection as theres no data usage.
The situation arises due to negligence of your person as he did not take ma request. Which I thought it was taken n didn&#039;t enquire about it
Look into the matter as so as possible ..
Thanking you.

Nangbia tagio.
Mysore

In the first week of september a sales man of airtel name santosh no [protected] visited us and we got a airtel landline connection we were told it is a wi fi connection and he took Rs 6100/ saying that we will get 1500 min free airtel to airtel and we are not supposed to pay any bill for 6 months but after connecting we found it was a broadband connection not wi fi and our bill for last 2 months is to be paid, when we contacted santosh he told us that we will have to pay the bill. Your representatives while giving the connection promise diffrent things but in reality we get something diffrent this will ruin customers confidence in your company look into the matter at an earliest and suggest me the step to be taken

we need internet connection.! as u said we &#039;ll get our internet connection within 3 month.! till now we din get any response from u.! we need it anyhow.!


address :- suraj apartment; kadri;pinco:-575003.

It is disheartening about the Airtel service and this is regards to provide the broadband services.

Find the details as below:

Airtel representative came to my place on 03/02/2014 (03rd Feb 2014) and asked to fill the registration form worth of Rs 500/-. So i have submitted all the required documents and he said the connection will be done in one week.

I have followed it up for multiple times but even then no response and finally he said he will return back the money but still waiting for it. I didn&#039;t expect this type of cheating to the customers and no service is fulfilled even after 10 months and i didn&#039;t understand still how long i need to wait. Please look into the issue and take some action.


I have original receipt and could not able to upload it as a proof if any email id i can scan it and provide the same.

Thanks,
Kumar

The broadband number[protected] is in the name of Ankit Bajoria address being - DA-203 Salt lake city, sector 1, kolkata 700064. The connection is more than 5 years old and i am using a rental plan of 1299 where i am suppose to get 15 GB surfing at a 2 mbps speed and after crossing the usuage i am entitled to unlimited access at a lower speed.
For last 3-4 months there is a lot of problem i am facing with my broadband connection regarding the network issue, wifi range &amp; signal problems. Within this 3 to 4 months i have hardly used my connection and not able to surf and all of the allotted capacity went UN-utilised. Even 2 to 3 times your engineer came and told that the problem is with the router which need to be changed. For last 10 days the router has stopped functioning and the last visit by your engineer said that it won&#039;t be replaced by the company as it was out of warranty.
I am paying rental charges against the service provided by your company and for the same service you require equipments like routers and cables etc..For giving the service you require to keep the hard wares or equipments to function properly. Hence if i get the service which i want then only i will pay for the same otherwise not. I have already paid for last few months in spite of not using the services which u can also check from my usage made.
Hence its my request :-
1. Change or Repair the router at your company end and cost as soon as possible.
2. Reverse the charges which i have paid or unpaid regarding the services which i have not used due to your service issues

Hope this mail will not go in deaf ears and airtel values their customers and especially their old once which i am. Even i &amp; my family memebers are using Airtel connection (postpaid &amp; prepaid) for more than 10 years.

If the solution left un heard then i have with no option left than :-
1. to switch over to another service provider
2. Ask for my claims for the payments made earlier without usuage done.
3. not make any further payments if raised by your company.

Please do the needful and oblige. Inconvinience is highly regretted.

AirTel — unusual deduction of balance

facing the problem o[censored]nusal deduction of my balance, hellotune is changed without my permission and on asking customer care executive said that computer is showing that i have changed it, and most important on 1 oct at 9:43 i have called in airtel and then on getting frustate customer executive activates 2 unusal services on my number without my permission which results that my balance was reached to -0.35 paise from 48.00 rps...thank u and i hope that u will take any serious action regarding to this...

AirTel — Unusual balance deduction

Dear Team,

I am K.P. Dilli ganesh and i am using the airtel Telecommunications([protected]) for more than Three and half years. I had some unsual problem facing in you service and i thought to change the service provider and loged on to the mobile portability. After selecting the option, i got a call from the airtel agent not to change the service and he provided me an better offer of by airtel to airtel 10 paise scheme and asked me to cancel the mobile portablity.

Since then i was charged for 1ruppe has rental fee on a daily basis. I contacted the customer service to cancel it but no one responded me properly. After 2 weeks my balance was deduted and i contacted the airtel customer care and they told me that i have activated some tamil jokes so the charges has been taken and they replied. Few weeks later same thing had happen that i have activated some circket alerts i had not suscribed any option like that and still my balance been reduced. when ever i call the customer service i am not getting a proper feedback from the agents.

I am sick and tired reaching your customer service department. please teach the agent with some telephone entiquette before responding to the customers. Last time i called the customer service department and he hunged up the phone line fom that day onwards i am unable to reach your department. I tried reaching the following number 121 and 198 and asked to press option 4 and if we wish to transfer to the agent asked me to press 1 and still its goes to the answering machine. Is this a customer service that you are giving to your loyal customer who were using your service for more than 3years.

please action this prior to my email and i am begging you to resolve my query as soon as possible. once again i am pleased to resond to my email for the above query mention and try to resolve it for me.

I will be available on phone line at morning to afternoon 9.00 to 12.00.

Thanks and regards,

K.P. Dilli Ganesh.
[protected].

I have transfer from Kolkata to Pardeep , Orissa so I Purchase one orissa sim here no. [protected]. My WB SIM no. [protected] I purchase from Kharagpur with all reqd. documents. I am having single sim mobile phone my orissa sim is there. In the month of January'12 I had gone to Kharagpur for long time tried my WB sim but it is giving SIM registration fail. Several times I had gone to your India, Customer care branch which is opp. of LIC branch , Inda , Kharagpur . But one lady is there she does to listen my problem. nor she talk to me in proper way.

Kindly look into the matter & re-activate my WB sim with prev. balance in it.
Plz. note I have given all person this number & my whole family is using AIRTEL connection .

Do the needful.

Regards
Suman Bhattacharya

Kindly read my WB sim no. as [protected]