Airtel Complaints & Reviews

I bought IPTV connection on Airtel existing plan 999 PM (Landline + Internet) after paying one time charges INR 3999. When I bought IPTV got assurance from Airtel Sales representative that the entire connect may shifted to another location.

When I moved my residence from Noida to Indirapuram, Ghaziabad and raised request for shifting my connection it got shifted only Broadband and Landline but not IPTV connection. I am following up with Airtel and logged many interactions on the same issue.

I have shifted my residence on 1st January 2010 and my above tow service got shifted on 16th January 2010. After my chase and at least 50 calls to Airtel now they said that IPTV will be activated by 1sr Feb 2010.

During this period I was disturbed as there were many calls from my side and nobody form Airtel is able to give me correct information on shifting the connection.

Thanking You
Vivek Chaturvedi
[protected]

Hi,

I have been deducted 10 Rs every ten days, 4 times for Baba Ramdev health pack, which i have never subscribed. once in 10 days i get the message "your subscription to India Tv baba ramdev health pack will get renewed in 3 days and you will be charded Rs 10. To deactivate dial[protected]". Every time i dial[protected] for deactivating i get the message "Maaf kijiye hame aapki baat samaj nahi aayi". unable to reach cust service.
My prepaid number is [protected].

I am an airtel user and i got a call from Airtel Headoffice, Dubai. First a miss call was received. I called back to the no.[protected]. The person told me that he is from Kolkata Head Office and I have won a lottery of 15 lakh. He gave me a no. and told me call Adersh Kumar to get full details about it.
The no. was [protected] and the prson told me that he is from Dubai head office. And asked my account no. I FOOLISHLY gave them my account no. But when they told me to get scratch coupens of Dish tv I felt ther's somethin wrong. Then i searched on the net and found that mobile no.s belonging to Dubai starts from +971...
Then I recalled the person and scolded him and Told him THAT I WOULD GIVE THIS NO. TO POLICE.
Why the hell is no one doing anything about it.
Every one shud give their complaints to the newspaper so that many airtel customers are rescued from this.

Dear Sir

I am Ramashanker saraswat form delhi my mobile no. is [protected]. have sum problem reagding bill Plan for this number because there have no bill plan those he was talking to me

i m already may time complain to Airtel Customer Care 121 but no give any Solution to me. i am already complent to Airtel nodal officer but still not give me solution.

Compalin Number[protected]
Compalin Number[protected]
Comlain Number : 30429457


Told me Bill Plan by Airtel Executive

Monthly Rental 199

149 minuts free local and STD

Airtel to Airtel - 10 Paise

Airtel to Any Network Local : 10 Paise

All STD Any Network 50 Paise

Sms 150 Per Month Any Network

but give me Acutal Bill Plan:-

Rental 199

149 minuts free only local
50 paise Local
60 paise STD
150 sms only local

waiting your reply

thanks/regard
Ramshanker Saraswat
[protected]

I have a airtel broadband connection (Punjab Circle) on my name. I have complained atleast ten to fifteen times, for adjustment o[censored]nknown payment they have added to my bill regularly . I even launched a complaint through email, and was to have my response in 24hrs. Its been a month, I have no response to my complaint. Whenever I ask them to disconnect the services, due to inconvenience I have to face, they assure, that they would take care and again in the next bill I get, there is nothing done.

I dropped cheque for payment of bill for month Dec 09 in drop box situated at Airtel,Geeta Bhawan Office,Indore but it was misplaced by airtel team. I am paying the bill for last one year by this mode. Never encountered such problem. Only difference for this time was the drop box location. earleirs cheques were dropped at SBI main branch drop box. After repaeted follow up from 11 Jan 10 nothing happened, I then made stop payment of the check and made payment by net banking on 15 Jan 10. After 3-4 days I got a mail from Airtel Bhopal office that they have found the check what to do. I told them the status and asked them to destroy the cheque at their end. I thought matter is closed. But In jan month bill I am charged a late fee of Rs 75/- for no falult of mine. Beside this I already bore stop payment expense for no fault of mine.I lodged this complaint to Airtel and asked to resolve this problem within two days on 27 jan 10 but no thing constructive have happened. 2 days are over. I am getting calls for customer satisfaction survey, which is of no use because after taking so much of followups my problem is not solved.Is this the way to treat a sincere customer? I need settlement for this.

Dear Sir/Madam,

I am user of Airtel CUG Mahidra & Mahindra,Nashik for postpaid connection. I have two nos [protected] & [protected] under M&M CUG. The intercalling of two nos under CUG is free.Still I'have charged for the same.Requested you to take corrective action.

Hi

I received a call from the no. [protected] in dec'09 for the payment of our airtel dues no's give below.

I have made full & final payment of our airtel a/c no. 12858091 and 13970678 due to no use by the chq no. 635861 dated 08.12.09 of Rs. 3000/- & chq no. 635862 dated 08.12.08 of Rs. 1000/- respectively.

I received noc against airtel a/c no. 12858091 but for the a/c no. 13970678. I tried lots of time to the above said no. for NOC but they reply/assured me that there is no problem, connection has been deactivated and no biiling will be there in future.

But the real problem began with this, I received a bill against a/c no. 13970678 of Rs. 2499/- asking for immidiate payment I told the status to the no. [protected] but fund the answer that give this no. to whome who is calling for payments.

Through mail I inform to (selecttouch.[protected]@airtel.in & care.[protected]@airtel.in ) on 02.01.09 and I got reply on 05.01.09 that the complaint is under process.

Finally I call on 121 and lodge a complaint[protected] dated 25.01.10) regarding the same.

Today, again I call the no. [protected] to check the status and for NOC as well but I received the answer that I requested to 121 for retain the a/c no. 13970678 on 14.01.09 by my mobile no. [protected] I told them that this is wrong I haven't made any call for retain the no. except for NOC and after talking they provide me a complaint no. [protected] at 3.15 pm.

So, I want the NOC for the a/c no 13970678 and want to stop billing on this a/c no.

Kindly see the request and do the needful.

Sandeep Kumar
[protected]

Dear Sir
Someone from This mobile number (i.e. [protected]) is disturbing me since days back. and i don't know who is this, and i dont want take any legal step like any FIR or any complaint to police so Can you please provide only the name and address of the user of this no. Please send the same to my email id
(i.e. : [protected]@live.in) at the earliest.

Mobile number is [protected].

Thanking you Sir

Yours faithfully

Sanjay...

This is regarding False commitment and Fraudulent Practices done by Airtel. My Airtel No is[protected]Delhi). During the month of Oct, I did not receive the bill of my landline bill. After waiting for few more days when I called Airtel they told that bill has been delivered and they have the POD. When I requested them to send the copy of POD to me as well, they just refused my requested. After I contacted the Airtel Nodal office, the Nodal Officer commited that the copy of Bill should reach me in 7 days, But even after 15 days I have not received the PODs. This is a clear indication of fradulent signatures done on POD which is a LEGAL OFFENCE DONE BY AIRTEL.

I even wrote a letter to Airtel Appellate Authority but they are hardly bothered about the matter.

Then in the following month there was a excess bill sent to me. After following up for nearly 3 months, I was commited an adjustment of Rs 5066/- (Letter was also given to me on Airtel letter head). But it was shocking to get my next month bill. The committed adjustment is missing from the bill. When I contacted Airtel again, I was asked to furnish the proofs of adjustment.

It is a SHAME ON AIRTEL to ask a customer to provide with the proof which was given by Airtel on its own Letter Head.

i got this message. thank you for downloading hungama content games from airtel live. you have been charged 99 rupees. i have not even used airtel live.customer care is saying that you have followed a link on airtel live and therefore you recieved this message. but my homepage is google and i have not followed any link.further they are saying you will not be refunded.i have not received any content games, though i have been charged. is there any way i can get refund.moreover is this a subscription service because i received a message thank you for subscription.can anyone help me regarding this.
nishant([protected])

I had surrender my AIRTEL Postpaid connection in Month Oct. with paying all the sttandby bills. After that I have recieve the Letter to pay the balance paymnt of Rs 548. Mob No :[protected].

As all are aware AIRTel never surrender or disconnect the services until and unless they reciev the full payment from customer. Although Airtel customer service team is thretening for to pay the bill.

Pl Note. stop all your nonsesnse activities niether I will launch complaint aganist AIRTEL for mentaly harrasement, unnecessary disturbance. hence clear the matter from your end and stop calling of sending letter Immediately.

regards.....

I had taken a broadband connection for telephone number [protected] in August. One of your executives (Chetanya #+91 [protected]) came got me signed up for a connection with a speed of 2 mbps, informing me that it had a download limit of 400 GB. Since I am an employee of Deloitte, I was told that I would have to pay Rs 400/- per month under the corporate plan. However, at the time of installation I was informed that the plan had a download limit of 2 GB. I immediately asked the executive to not install such a connection and told the people who called me for a confirmation call the same. Then at the request of the executive who had misinformed me, I let them give me a connection with a speed of 256 kbps, unlimited download and a monthly payment of Rs 799 per month. I got the installation documents, paid Rs 1500/- as installation charge and got a confirmation call for the same.
However, at the end of the first month I was sent a bill of Rs 36,000/- and the connection was cut off. I started making calls to complain but all I got were promises that someone would get in touch with me. The call never came and the call center executives refused to let me speak to a manager in charge. I even went to the customer care center but I was just directed to a telephone line there and was informed that there was no manager in charge who could hear me out. The gentleman who installed the connection said that it was a problem in the system, that someone just didn’t update the correct details. After a month of receiving the bill and the connection remaining disconnected I got another bill for Rs 50,000.
It has been almost 6 months and nothing has been resolved. I have spoken to executives repeatedly who promise to call back in a day and don’t follow up. The manager I was speaking to, Praveen Chaudhary (# [protected]), I am informed has left your organization and a gentleman called Anil Kumar now answers to this number and has no clue about the matter. So has the representative from your legal dept. who goes by the name of Rajesh (#+91 [protected]).
I have been lied to, cheated for my money I paid for installation, billed for a connection I never wanted to begin with and harassed endlessly. And still it seems that nobody besides me cares about the problem since I am the only one still wasting my time trying to have this resolved. I have no idea how your company is still working when executives are lying without a conscience, call center employees aren’t competent to even understand a problem let alone resolve it, representatives and managers don’t care about a bill of Rs 50,000 outstanding like it is the most trivial thing and the ones that do just quit. I have finally decided to stop trying so this is the last time I will be doing anything about this matter and after this if I am still harassed any further I would have no choice but resolve to a more serious action.
(I am seriously don’t expect that anyone at Airtel will care even now but my email ID is [protected]@gmail.com)

Please note below the complete history of my complaint. Till date there is no response from the Appellate & Nodal authorities, other than automated acknowledgements. I am sure this is the result of arrogance due to market dominance by Airtel. But will it last long with such attitude??? I wish not!!

S.Ramdas.
Madurai.


"To Appellate Authority,
Dear Sir / Madam,
The following email content is self explanatory.
I would request you to resolve my serious dissatisfaction with Airtel service.

Thanking you,

S.Ramdas,
Madurai.
[protected]



[protected] Forwarded message[protected]
From: <[protected]@airtel.in>
Date: Fri, Jan 22, 2010 at 10:29 PM
Subject: Acknowledgement Mail.
To: [protected]@gmail.com


Dear Airtel Customer,

Thank you for writing to us.Your request has been registered with us and your unique reference no. is[protected]. Request you to quote your unique reference number for future interactions. We shall get back to you within 24 hours.

Warm Regards
Airtel Customer Service

Note: Please mention your mobile no. in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

This is an auto-generated response. Kindly do not reply on this mail.


[protected]-Original Message[protected]------
Subject: Complaint regarding non-activation of new mobile no.
Date: 22/01/2010 10:30:27 PM
From: [protected]@gmail.com
To: nodalofficer.[protected]@airtel.in
Message body:

Dear Sir Madam
My name: Sambamurthy Ramdas. Mobile no. ......... Landline: .......

I would like to bring to your notice a serious grievance regarding the above subject which is pertaining to Gurgaon Haryana. I am writing to you since I do not have the email i.d of the Gurgaon nodal officer. I would request you to either handle this complaint yourself or forward to Haryana officer for his express action with information to me.

My son Ashwath Ramdas has recently shifted to Gurgaon to join company X from 15th January; hence he wanted to change to a post paid connection from his present Tamilnadu prepaid connection ........ which he had obtained after returning from the U.S. after post graduation. His old post paid connection (discontinued in 2007 August) was ..........

When he went to an outlet in Gurgaon (mobile no. [protected] I do not know the add.) they insisted on his giving the temporary rented room address near sector 25 even though he gave them company address with document proof of the appointment letter.
Of course he showed them his passport for his permanent address in Madurai.This happened on 17th Jan. sunday. He was issued a simcard (no. [protected]) with phone no. [protected]. He clearly told them to come for address verification after 5:30 in the evening only but they came on monday, tuesday at 2:30 pm. There was no helping response from the local cus service or the above outlet no ([protected]).

But till date his no. has not been activated even though we have spoken daily to cus service ([protected]) - Prema, Ajay, Mandeep, Vandana are the call recievers who assured that the activation will happen within 72 hrs ie. 20th evening. Yesterday Vandana has given me a complaint no. 30559488 assured that the complaint has been forwarded to higher ups!

Today when I spoke directly to the outlet no in the afternoon I was assured that I will be called back soon but there is no response till the typing of this letter (9:50 pm). On the contrarfy when I called again again I got either out of range or switched off response!!
You can understand how many STD calls I have wasted for trying to resolve this since my son is still holding Tamilnadu prepaid card.

I am disgusted with this attitude from Airtel of which I am subscriber since 2002 03 in both landline (0452-.......) mobile-98940....... I also have an add-on connection 99449........ Is this what we get despite being part of the Airtel family since its inception !! Is this the result of being a dominant player in the market I am sure you understand that the tide can swing other side if this attitude persists in the organisation.


I would request you to resolve this dispute along with your Haryana counterpart immediately. I am marking a copy to my son s email i.d.


Thanks
S.Ramdas
Madurai
Tamilnadu."

Dear Sir I am Jitesh Panwar, I am the customer of Airtel Prepaid Services, with mobile no [protected] from Rajasthan , on 27 Jan 2010, I went for recharge of no. first I Recharged with 100 and I got the balance of 10 Paisa, Then with Rs. 333 in which we get full talktime and I got the amount of Rs 166.43 with Trans ID [protected].
After keep on trying for a lot of time to Airtel Helpdesk I got no answer and I was charged for the same.

Kindly Do the needful

Thanking You

Jitesh Panwar

Mera naam Rahul shinde hai me dist. BURHANPUR post. NEPANAGAR ka rahawasi hu Mere airtel ke number [protected] me Date 26/01/2009 ko 89 Rs tha aur mere acount se Date 26/01/2009 and time 01:00 to 02:00 PM airtel live ki or se 75 Rs balance kam kar liya gaya aur mujhe airtel ke 54321 number se massage prapt hua ki 75 Rs downloading charge kam hua hai jabaki mere dwara kisi prakar ki net downloading nahi ki gai es sambandh me mene airtel custemer care me complaint ki thi parantu mujhe waha se uchit janakari nahi mili mera balance kaha kam hua eski puri jankari dene ki krapa kare yah balance galat tarike se kata gaya hai jisase mujhe asuwidha ho rahi hai meri samsya ka samadhan karne ki krapa kare dhanyawad "Rahul shinde" "Mo.No. [protected]"

I had already submitted the document for Ownership transfer and connection relocation which was suppose to be done in 3 to 4 working days. Its already 8 days now and i have no idea about the status of my request as no one picks up the call. Some how if i get the number of any executive they keep me pending saying that they will call me back to tell the status but neither they call back nor do the respond to my next incoming call. Even after the urgent shifting request they don't understand the importance of it. And at the end of the month i need to end up paying the bill of this month in which i haven't used the net for last 10 days. One option given by one of their executive to me is to go for new connection to avoid the delay. This is cheating on the part of company to get ride of customer problems and earn more money.

My mobile phone no. is [protected] (chennai). I have suscribed to Airtel Prepaid. For the last several weeks I am pestered by messages from 543216 and 543216plus some additional numbers inviting me to chat or send sms to them. They indicate they are 22f, 23f, etc. signed with female names. I havenot responded to a single one of them except once to say that I have not subsribed to this service. The nuisance continues. Airtel has a customer complaint number where they direct you to another number (an official actually speaks to you here) but this other number has no provision for me to voice my complaint. It is all very tiring and nerve wracking to get to nowhere after all thisl.
A few days ago there was a call from [protected]. As soon as i responded it said thank you for becoming a subscriber to hello tunes. I have never asked for hello tunes either.
I'd like to know what i should do.

This is Suneetha my Airtel No is - [protected]. I want my itemised bill for the month of Nov and Dec 2009 with all the details of incoming and outgoing call that i have made for the 2months, though I have cleared all the previous dues but still, I would like to see the detailing of my bills. Since i am receiving a huge amount of credit balance where and then I haven't made as such calls. So, for my self satisfaction I would like to receive my bills on my email address which i have given above. [protected]@gmail.com.I would be eagerly waiting for your response soon.

Thank you

I am a customer for last 7 years ([protected]) Recently , I got the message from 543212 that the Audio cinema service is active on my number and you have to send "STOP" request for deactivating, On sending this request they are saying that we have have not recd any feedabck in last 5 minutes. The company is cheating the customers now by activating one or other service on their mobiles without any information or acceptance and keep on charging monthly rentals. Even after sending STOP request they still continue to debit our account. I THINK THAT COMPANY IS RECOVERING THE MONEY OF SUBSIDISED RATES DUE TO COMPETITION BY THIS WAY.