Airtel Complaints & Reviews

Not providing discovery and animal planet channels as shown on their site, brochure under south value pack.It'll changing its base packs without notifying to its customers.

Hello Sir/Madam ,

My name is Bhrigu Dutta. I have registered with Airtel website for new broadband connection on 26th june,2012. the same day their salesoffice from Chennai called, verified my details and sent an executive to my house on 27th June,2012. I told the agent I am going to use it for business purpose so I need a telephone line and a best broadband plan. He suggested I go for 2 MBPS-30GB plan which costs 1299/- . He told me if I pay the money in advance , there will be no installation charges and this offer is valid only upto 30th june 2012. SO I paid the money accordingly and he promised me I will get the connection by SUnday 1st July 2012 .I asked for his business card but he told executives dont get business cards, so he dont have any . If I dont get the connection by SUnday 1st July 2012 , I can call customer care and give his mobile number, they can identify him. When I did not get the connection on due date , I called him but his mobile phone is switched off till today ! I called the bangalore customer care number and nodal office, but nobody helped me. SInce I have a job, I cant run around all the time, but since Airtel did not do anything, I wen to Indranagar office , where they asked me to be touch with Online Sales Manager Pranay. I sopke to him in his mobile number [protected] once, but after he received my complaint, even he too is not responding to my call now . The Airtel branch office in Kundanahalli called me and accusing me its my my fault that I did not check the agent. I asked them how did the agent got my information and my broadband request information in first place if he is fake, the person from Airtel Kundanahalli office was laughing at me and was rude. their office number is[protected] .
Please help me as I am have lost the money for no fault of mine and this is my company's money. So I am in abig problem !
My contact number is [protected] (Bangalore).

I have recharged my mobile number [protected] on 12th July 2012 between 10:15 AM to 10:40 AM.

I have recharged for 200 Rupees for the same from the website

https://pay.airtel.com/PrepaidOnlineRecharge/citiResponse.do


I recharged for 200 rupees because on the website of Airtel itself; it is mentioned that if you recharge with 200 rupees then; there would not be any processing fees; there would not be any service tax & you will be given completely 200 rupees of talktime.

But when I made payment I am not given 200 rupees but I am given only 175 rupees & few paisa.

Pls give me full balance of 200 rupees talktime; I am also attaching payment receipt; Airtel's written statements for 200 rupees which shows 0 processing fees & 0 service tax.

That's why I have also attached the Airtel's website pages;

PLS GIVE ME FULL TALKTIME OF @)) RUPEES WITHOUT DEDUCTING ANY SERVICE TAX AS YOU HAVE MENTIONED ON YOUR WEBSITE.

sir,my no is [protected] i ve taken this no recently.2 days before i ve recharge with 120 rs amount is being deducted automatically i dont understand why it is being deducted plz help me out will be thankful to u.

Hi....

Today ,12th july 2012, thursday at around 10:20am, i receieved a missed call from [protected]. It came to my knowledge that call is from pakistan. Although i missed the call, but i am concerned about how did the calling person got my number. I would appreciate it if you would look into this matter as i have heard about these fraudlent missed calls frm pak earlier also.

regards,
Puneet Chadha
[protected]

My a/c No. is [protected] with Airtel Digital TV. I was told that 19th of every month I am expected to recharge my TV account. Slowly the date has been changing to 15th, 13th, 9th and 8th. The fact is that it started flashing message "low balance-recharge" from 1st onwards. What kind of fraud is this. I had lodged the complaint with Airtel for which there is no response other than auto-generated ack. I think it is high time that I have to sever connection with airtel broadband and mobile connections in our family. I have not checked these accounts. I hope on lodging a complaint with you, the AIRTEL will attend to it. If they continue with this many of the customers, they will lose customer base which I suppose they now boast of widening it. Soon the customers dwindle.

R. SANKARANARAYANAN

Dear sir/Madam



This is to inform you that I was using your airtel connection Data Card No [protected] & i given a request to cancel connection in the month of JAN-2012 & it get disconnected in the month of FEB- 2012 as per my request.While taking the new connection I had paid Rs 500 as security deposit which would be the refundebel as per your T & C.



More than 10/15 times I requested to refund my deposited amount in your airtel off in Jaynagar & R V road branch & also in 121 cuostemer care no but I am getting Irresposibel answer from your end by following points :-



1) Server is down come after 1/2 hr

2) Mainly in RV road Bangalore branch you have appointed some irrresposible yong employees which they dont know the basic Knowledge in handaling coustemers & they are always busy with some other work & chatting.

3) Today on 11.7.2012 Wednesday I personally spokened to your coustemer care no 121 from your R V Road branch they told we have already despatched & refubded your amount of Rs 378/- by demand draft by courier in the month of Mar-2012.& one of your executive in RV road branch he himself imangined & telling me ,may courier person has called u but you have not lifted the phone so it has gone back & we had a more discussion regarding the matter but my problem has not solved.



Please let me know when it has been refunded on which courier ? outher wise you are going to refund my amount are not.My entire family is full of Airtel connection more than 10 connectin we arev having including my Bangalore Off. amount may be small but the way you have treated me was really bad. Keep it up.



Regards



H.C.Kumar

# 47 B Ist Floor,3rd Main,Ist cross

Kumara Nursery,New bank calony

Konankunte , Bangalore -560062.

Ph -[protected],[protected]

RESPECTED SIR,

I HAVE JUST YESTERDAY REPLACED MY OLD AIRTEL DIGITEL SETUP BOX WITH A NEW AIRTEL DIGITEL HD RECORDER. BUT THE MAIN REASONS WHICH WERE THE RECORDING FUNCTION AND THE HD CHANNELS THAT ARE ONLY NOT WORKING. I AM NOW FED UP OF CALLING THE AIRTEL SERVICE STATION BUT NO RESPONSE COMES FROM THEM.AS I KNOW THE RECORDING FUNCTION IS STARTED AS SOON AS THE SET UP BOX IS INSTALLED BUT STILL I THOUGHT THAT IT WOULD BE STARTED IN 1 HOUR BUT NO NOTHING HAPPENED I STILL WAITED FOR SOME MORE TIME BUT NO NOTHING.TILL NOW NOTHING HAS HAPPENED.I THEN CALLED THE SERVICE CENTRE BUT THEY SAID THAT THEY WILL CHECK AND SAY BUT I RECIEVED NO CALL.TODAY TOO WHEN I CALLED AIRTEL FIRSTLY FORSOME FIVE TO SIX TIMES NO ONE PICKED UP THE CALL THEN WHEN AFTER SOME TIME SOME ONE PICKED UP THE CALL AND I TOLD MY PROBLEM THE PERSON OVER THERE TOLD ME THAT HE JUST CHECK IT NOW AND CALL ME SOON BUT TILL NOW I HAVEN'T RECIEVED A CALL FROM AIRTEL.WHATS WRONG?WHEN WILL THE RECORDING FUNCTION START AND THE HD CHANNELS TOO.PLEASE SAY ME SOON.

THANK YOU.

Sir,
I am airtel prepaid user and my airtel No is [protected]. Before purchasing SIM card I have already given my Voter ID card Card and two photographs and landline bill copy for residence proof. The same has been sent to Airtel Registration Office. I have also used the above No from June 10th to June 17th, 2012.After that telephone was disconnected and when contacted with customer care they have verified the document submitted by me over telephone on 25th June'2012 and they have informed that it will be operational after 12 hrs and the same became operational on 26th June'2012. But after 3 days it again stopped working showinf failure of sim registration. On 9th July'2012 I have contacted Airtel Bahubazar, Ranchi office and they informed that sim registration failed due to -ve verification. I have again submitted my PAN card xopy and copy ID card issued by Employer.I have faced a lot of problem due to non functioning of the above number. Please direct airtel to activate my number at the earliest.

i had logged a complain on this web site, for blocking of my airtel prepaid sim card [protected], on 28 june 2012 without intimating me. When i contacted the customer care on 198, [protected] and airtel nodal office delhi-ncr, i was told that i ve not used the sim for last two months and hence it has been blocked. . Further i was getting the sim recharged for Rs 750 from past three months.

on this complaint i got a reply from airtel on this site saying " Namaste Mr. Tiwari, This is to inform you that your concern listed on 29 June 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises. For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com"
however no action till date has been taken by the company

Unknowingly I made a transaction from my Credit Card to Airtel Hyderabad through mobile, Below are the transaction details:
Card No. : XXXX XXXX XXXX 1007
Transaction Date: 30-Jun-12 Amount:Rs.1000/-
I have raised the complaint with the Bank and have been suggested to contact Airtel Office. When i contacted Airtel Helpdesk, I am not getting proper information on the above transaction and they are saying that they cannot track to which mobile the amount has been transfered. I have also checked my two mobile numbers registered in my online banking and in none of the account amount has been debited. Even the amount is not returned to my Credit Card Account.
So I want to raise a complaint against Airtel for not providing the proper information and it has been almost one week no one from Airtel has contacted me.

I gave a PORT OUT request from airtel to idea network on 20/6/2012 for my number xxxxxxxxxxxx. The number was withheld as it was told by you through phone conversation that ' It was withheld as i gave you customer executive a response that i am porting out due to problem in your network', and told me to try a PORT OUT on 3rd july when my UPID would expire. i gave the request again on 7/7/12 and had forward that to IDEA. Now I wanted a trouble free porting with in 7 days to IDEA. I told ur customer care that i am not having network on my workplace & home, when network is not available where its needed what should i do, keeping my number in your network and don't make calls.

Again!

I gave a PORT OUT request to my other number xxxxxxxxxxxx2 to IDEA hence my first number was not ported on 20/6/2012, i thought of keeping it on airtel again with out waiting till 03/07/2012 to get a unique porting id for my number xxxxxxxxxxxx. i gave request on 28/6/2012 for xxxxxxxxxxxx to port to IDEA. I received a call back from airtel asking for the reason for PORT OUT, i told them i don't have any complaint and just wanted to switch to IDEA due to personal reasons. but till now its not yet ported.

i called ur customer rep. and he told me that they are not getting any details there and asked me to contact airtel office. you know that before this 3 months back i had a problem in recharge for number xxxxxxxxxxxx, i contacted the airtel office first and they responded that it was because i ented wrong 14 digit number during recharge and it tool 85 days for my problem to be solved after calling you twice in between and speaking to senior technical team of customer care..

whenever we have any serious problems and we calls customer care the response is 'Sorry Sir, as we are having a techical problem (or system is busy) we are not able to get your details , any ways we are taking your complaint and will be solved in 48 hours' or' kindly please contact your nearest airtel office, and the address is XXXXXXXXXXXXXXX'

Is Airtel making a habit always causing TROUBLE to customers.

PRAJEESH

Respected Sir,
I have been running Air tel Retailer counter at Village Ashmuji of District Kulgam for last 7 year's. I have a tree change problem with my lapu no. [protected].I requested many times to authorized persons viz, concerned TSM, ZSM to resolve the problem butt all in vain. Initially they promised to resolve but they did nothing. Now they are not even receiving my phone. Many times I thought I would not work with Air tel, due to the ill response of the concerned TSM and ZSM. It had have created lot of problem for me. Being so popular company , why the concerned authorised persons are irresponsible?.
Now I request Bharti Airtel Manager to solve my problem as soon as possible. Other wise I will break the lapu and divert to another company.
I once more remember to higher authorities that concerned ZSM is not receiving phone and is very irresponsible person. Such like persons will destroy the fame of such grate air tel company.
Thanks!

Dear sir,
I would like to bring the following to your kind notice. I have subscribed south economy sports plan for one year and my validity gets over by 30th June 2012. I noticed that nowadays they are deducting some amount from my existing balance. Please take necessary steps to resolve this problems as early as possible and my customer id is [protected]. I have already represented this problem to customer care many times and I couldn't get proper response. This is for your kind information.

Hi,

I am having an postpaid airtel connection which was having a balance of Rs 2500 in my account. I requested for a change of my plan with Airtel in May'2012. The plan was converted but the amount was not transferred to the new account. I requested for the account transfer thrice, on 8th June, 15th June and 22nd June, where I was told that the amount will be transferred to the new account within 24 hours, but all in vain. Airtel is raising penalty charges against me instead to deducing the amount from the balance available.

I am actually fed-up with this connection and planning to move to other operators. Kindly take appropriate actions against it.

Regards,
Prashant Raj Goel

I dialled *222*5# for Rs 5 internet pack that gives 50 MB of data usage and used only 9mb from it. When I checked my balance after the usage, Rs 55 have been deducted and balance is Rs 0. This has happened several times and they deduct my whole balance. This is last time i try their service or use MNP. Airtel is FRAUD and SCAM.

Airtel has made many absurd balance deductions from my mobile but this is new
Today it cuts. 50rs of my account & tells me that I purchased a game supscription now this amount was cut without my acknowledgement of any I agree or buy button then the link took me to a airtel hungama wap site where it shows there are no compatible games to my handset which is outrageous.
First of all I didnt want a damn game now that I pay for it there is no damn game
Please look into this I bet there are other unheard customers involved
I talked to the customercare but sadly there was no careing attitude as always
Thankyou
Anal chakrabarti

I had recharged my airtel prepaid sim with 98/- rs. internet package which has validity till Aug 01, 2012, however since internet balance as on 10 july 2 o'clock was 20MB. so i immediately recharged with 149/- rs package which was successful. despite my recharge with new internet package before balance of old backage bacame nil airtel has charged me 69 rs. wrong fully. i recharged my sim with new internet package before the validity or balance of old package was over.so i want airtel to remit above said amount to my account.

My Prepaid No. is [protected]
Regards,
Vivek Sharma

I have a airtel connection, my airtel Numberis[protected], I received a mobile ebill on 06th july. The bill amount is 1154. In which they added RS. 100 for two messages only. I called on customer care, they respond very badly. I want company to regenerate my bill again.

Airtel is charging nearly Rs 100 extra for HD transmission. If you have purchased a setup box which can get both HD and non-HD transmission, Airtel has suddenly made a policy to charge for HD transmission also. It is something like this that if you have purchased an internet enabled phone, you are chrged for internet also apart from phone charges even if you do not want to avail this service.
This is totally unfair and malpractice to make money. Talking to Airtel officers hads been fruitless.
My connection no in [protected].
v k rathi
[protected]