Airtel Complaints & Reviews

Hello
I am lokesh chopra
I was using a airtel postpaid number [protected]( karnataka).
I activated the monthly gprs 98 rs pack on the 10th of april.
This gprs pack is supposed to have 1 gb of free usage and additional charges according to extra usage after this 1gb is used.
On the 15th of april i called up 121-talked to the customer care executive and asked how will i know my gprs usage. She told me i will get a warning message once i near my 1 gb.
Later i again called 121 on 24th or 25th of april, to know my usage- to find out that there is no way of knowing how much of data i had used. But the executive also told me that i will get a warning message once i reach 80% of my usage.
I trusted there info and was waiting for the warning message.
Both these calls were recorded by 121(as is usual for all customer care calls)
On the 26th of april i suddenly get a message-
"The mobile internet usage of Rs2293 till 25-Apr exceeds the free data usage for your airtel mobile.Kindly pay Rs1000 immediately for continued internet services."
I immediately turned off gprs on my set and called customer care 121 to know why i did not get the warning sms about my gprs. I was told that there is no such warning system and that i was given wrong information.
So i immediately gave a complaint and told the whole story to 121.
In the next 2 days i received similar sms but with more internet billing amounts despite having turned off the gprs on my handset-

"The mobile internet usage of Rs2918 till 26-Apr exceeds the free data usage for your airtel mobile.Kindly pay Rs1600 immediately for continued internet services."

"The mobile internet usage of Rs3405 till 27-Apr exceeds the free data usage for your airtel mobile.Kindly pay Rs2100 immediately for continued internet services."

On the 30th April i received a call from customer care executive- I explained to her, how annoyed i was at the confusion that was created due to the wrong information given to me by the 121 agent and also told her that i wanted the GPRS deactivated on my SIM for fear of continued billing (As i had recieved sms of more internet billing amounts despite having turned off GPRS on my handset).

She took it up and deactivated my GPRS service immediately without mentioning to me that i would be charged on pro data basis if GPRS was deactivated before a month was completed from the day of activation of the 98Rs pack.(I was told this after the bill was generated and i had to give a new complaint for this again).

So the first agent gave wrong info that i will get a warning message and this agent i talked to on the 30th of april failed to inform me that if i deactivated gprs in between i would be billed by there pro-data usage rules and not be given 1Gb free as per the 98Rs pack despite having crossed the 1GB.

They told me the calls will be listened to and a resolution will be provided.
The bill was generated on the 8th may. I was given a bill of 7656/- .. so i called 121 and mentioned to them that the bill had been generated and apart from the monthly rental airtel had billed me for the gprs to a amount roughly of 7000/- odd.. the executive took note of this and after several days of constant reminding and checking with 121 for the complaint status, it was confirmed by mr. Pankaj(executive) after listening to the recorded calls that i was given the wrong information by their executive. But he told me maximum he could do was give me a 500rs reduction and an additional 10% discount on the next 6months bills. I told him since this was too little compared to 6000rs(roughly), i need a better resolution. He told me it was beyond his power and gave me the airtel nodal office number.

I called the nodal office who again after several days of constant reminding told me that the resolution department will call me with a solution.
The resolution department called me and said i was billed on pro-data usage since i had deactivated my gprs in between and that the charges were valid.At this i told them that they had failed to inform me that if i deactivated gprs in between i would be billed by there pro-data usage rules and not be given 1Gb free as per the 98Rs pack despite having crossed the 1GB. This is when i found out about their billing system.( Now i am being told about the GPRS deactivation and the resulting billing?? Why not when i asked for deactivation of Gprs?? )

Since the resolution was unsatisfactory, i was given the appellate desk number.
I called them and gave them all the details. On the 21st may my problem was escalated to a priority basis (Meaning not understood- Escalation means draging this complaint, keeping it under pending status even today 24th june?? ). Whenever i called i was just told the problem was escalated to the next level and a new dead line for resolution was asked for. More waiting followed...

In between i have called to know the status, only to find that their officer asks for more days and they have thus kept missing the dead lines.
Here i am left with a sinking feeling, doubting the competence of their resolution team to provide me a solution.
How long does it take to listen to 2-3 call recordings??
Since they were unable to resolve this for so long a time, I asked for the call recordings from the appellate desk to be sent to my mail, but they are not ready to comply with this.
At times when i call, I am told i will get a call back from the appellate desk but i am left waiting with no calls...

To add to this AIRTEL had deactivated all my services on the 12th may due to bill non payment. I had clearly told them that since it was their executive's wrong info that lead to inappropriate billing, i was not going to pay up until i get a satisfactory resolution.
Airtel left me paralysed and helpless then. I was forced to take up another number and service, and forward the same to my friends and family. i have beared all this expenditure from my pocket. Not to mention that i had to constantly call up there executive for the status and bear these call charges.
Went through a lot of pain, anxiety because they failed to provide a resolution.
Now the last few times i spoke, they tell me they will restore use of my number, but why should i use it now??. I had called up ahead and explained the whole situation
to them even before they had barred all my services( may 12th i think), but they continued to bar my number/services then and now all of a sudden they are asking me to use the number again??
No!! Why should i?? When i could not rely upon your services in my time of need, i had to take up a alternate number.

I was using Vodafone postpaid and I received a marketing call from Airtel stating that they are offering a new postpaid connection using number portability.
A person from Airtel visited my place took the address proof and ID proof and activated the connection.
After that they disconnected the connection stating that my address re-verification has failed.
I called the customer service and informed that I am working and parents are in US and I will be available only on Saturdays and Sundays.
They never sent a person on Saturday and Sunday to re-verify the address.
On daily basis, I am speaking to the customer care and they are giving false promises and speaking to the representatives are humiliating.
They informed that, I have to take new connection with new Sim and it will be activated after 20 days.
I am not able to port any other vendor and they informed until 90 days, I will not be able to port to other operators.
I need the connection to be activated soon and take action the company for giving me the mental stress.
I wish to make complaint against all the representative I spoke and the managers, stating that they give false promises and for are humiliating speech.
Here are some of the interaction ID’s.
[protected]saranya
[protected]-Pavithra
[protected]-Dinakaran
Many representatives has disconnected the call abruptly.

yesterday night i had 90 rs balance and whilt oday morning i woke up my balance ramains just only 5 rs.airtel deduct 85 rs for sms pack without giving prior information.. and when i call customer care they cut my call by saying that we are transfering your call to senior authority.

My Airtel mobil no [protected] and SIM no. is[protected]H 1 and, Please send me PUK No. and pin code on my mail id [protected]@gmail.com

Hi,
I was continuously facing problem in the adapter of STB & no one from
Airtel DTH service engineers visiting my home after regular complaints
of 15-20days.
Still,the miserable condition doesn't stop here.
After contacting the Customer care team ,i did not getting any revert
call back from customer care team asking me whether my problem
resolved or not.
This continued nearly 7days,u can check from my call
records.Also,after 15days of continuous call i got no resolution &
solve the problem by myself.
I am very disappointed by such pathetic service from Airtel.
As u can expect how much important TV is in day to day life in Home.
I am going to change back to Cable TV/TATA Sky as they can be accessible more easily.
Regards,
Amitabh

Hi,

Iam Sathyaraj and my mobile no is [protected](Airtel-Tamilnadu). From last two months i receiving a messages from AD-AIRINF says that i have subscribed for some online games and i charged for this. I have charged more than Rs.500. I didn't open sites like this or i didn't subscribed for any services. I call their customer care and they didn't reply properly. This makes me more irretating and i decided to change my number to anyother service provider. I need a proper solution.

Thanks,
Sathyaraj

Dear sir,
Today i was trying to recharge my airtel prepaid mobile through netbanking,however the amount Rs224/ has been deducted from sbi a/c but recharge could not succeed.My sbi ref no.IGB2842817 dated 23 Jun1012. In view of the above,it is kindly requested that the above amount be refunded to my sbi a/c. My email id:[protected]@gmail.com.

Regards
BC Jujharsingh

Hi,

We had faced an issue with airtel Dth setup box replacement. We have raised a request for the replacement on 9th June 2012. They did not care to resolve our issue, instead we used to get messages informing our issue got resolved. We even spoke to the senior nodal officer of airtel but there was no use. It's been more than 2 weeks we were in contact with them they did bother to resolve the issue. Please take necessary action against these social irresponsible and looting people who'd not dare to take any responsibility of their service but require money from the customers.

Hi,
I am an Airtel prepaid customer.+91-[protected].

Airtel is sending SMS from AA-SYCRKT. I have not subscribed, but still they send numerous cricket related text messages.

My phone doesnt have an option to delete without opening an sms message. Looks like they are deducting money because of that.

I registered myself for DNB service more than thrice so far, but the messages do not stop.

Kindly unsubscribe all VAS and any other messaging.

My contact no. is +91-[protected].


Regards.
Sunil.

my customer id is [protected].
i would like to file a complaint of the removal of animax from your service. I know the animax channel does not have any language feeds just like the other channels have. When i started watching animax for the first time, i got totally immersed by it. So what! the anime uses japanese language but they give english subtitles so that we can understand what the anime characters are saying. If anyone is reading this, i am sure he/she will understand.

Respected Sirs,

My airtel Broadband Connection no.[protected]. I deposit an amount of re. 3300.00 against Receipt no. 10685 dt. 1-1-2011 PNS Telecom. But they disconnect my connection due to non payment. now they neglect this receipt & PNS telecom says our executive make fraud & we not liable for this receipt. we face problem & please guide me what i do. how i believe at any person at any co. before this i do payment many times to that executive.

you are requested please solve my problem.

Piyush gupta
Gupta tech
13-14, Sector-8,
Urban Estate,
Karnal-132001
Mob: [protected]

Dear Sir,
My name is Parul bansal. I want to file a complaint against Airtel. Im a customer with Airtel for the last 13 yrs.i was traveling from 22ndmay -4rth June to UAE.i had put my mobile on an airplane mode,switched off the cellular data & data roaming. I have received a bill of Rps 16041/-for the month of may. My bill doesnt cross Rps[protected] max.my April invoice was Rps 1150/-i called the customer care,lost my cool on them as they werent understanding my problem atall & ive no interest to lie for this.How can they charge me on my wifi usage.
Sir, my request is to generate a new invoice with details of my internet usage last month i get regular discounts on bill every month. & i have regular update on my un billed amount !!This May invoice ive got no discounts too.Very shocking attitude of Airtel & their team.
Its IMPOSSIBLE to get this invoice, how can charge me on my WIFI !!!
Im still waiting for their call & a solution.According to the team they have already solved without an call back to me !!

I can mail you all the details n my last 2 month bills if required !!!

Awaiting for your reply
Thanking you,
Parul bansal

Please help out--
Parul bansal
[protected]@gmail.com
[protected]

Sir,
My name is Anilsekhar C. I lost my mobile on 13th june 2012. It had an airtel sim with it. The phone no is[protected]. I want to deactivate this sim card. I tried calling customer care to deactivate it. They asked me to tell the validity of the sim card and last e-recharge amount for security check. Since I don't remember these details they said they can't do it. So please deactivate this sim card.

August 25, 2011: One Mr. Deepak visited me, completed Customer Enrollment Form (CEF No.187672), took Rs500, gave a receipt and assured that in 3 days we will have Airtel Internet.

About 3 - 4 weeks back one Mr. Rajeev Shukla (Territory Executive, Sampark BPO Pvt. Ltd. Mobile No.[protected], claiming to be from Airtel ), along with Mr. Kaleem (claiming to be Airtel Employee) visited us, took a Rs500 cheque (No.863772 to be drawn on State Bank of Bikaner & Jaipur), and assured there will be Airtel Broadband Internet at our residence in 3 days.

After about a month some girl from Airtel Office contacted me on my Mobile and asked if I require Airtel Broadband Internet. I said, NO. I simply want my money back (Rs 500 + 500 = 1000).

I contacted Mr. Deepak several times. Last time (more than 4 months back) he said he has left Airtel. Mr. Shukla has been equally disappointing.

Kindly look into the matter and please pay back my money.

Mr. Deepak had taken with him my Wife's ID (Mrs. Roshan Akhtar Kazmi), and Address proof(address proof is based on Lucknow Municipal Corporation House No. However, addresses in this colony are marked based on Society Plot Numbers).
Mr. Rajeev Shukla took with him my ID (S.H.H.Kazmi) and Proof of Residence (BSNL Telephone Bill).

I was using mah airtel number [protected] past 5 to 6 years.on thrusday my number was disconnected and when i contacted to the airtel they said me tat ur no. Is deleted and it is ported to vodafone.i refused for porting then to mah no.was fraudly ported.and when i reached to vodafone office on saturday i got to know tat somone else is using mah no.
Please help me to get back my no.
I have all the details regarding to my number.and i also have the f.i.r. ......of tat number

Please stop cricket updates from AA-SYCRKT to my airtel sim number +91 [protected]
As it is not subscribed for and money is being cut which is not asked for. Expecting an immediate action and stop the message sending

i hope u do the needful

from
[protected]

Dear All,

I have a complaint against Airtel, i have used a Mobile number which i converted from pre-paid to post paid my mobile number is [protected].
my mobile Plan was monthly 299 rental with 700 min call free and 100 sms per day free and for the first month my internet of 1 GB free..
first month my bill was normal the second month my bill came up 8499 rupees(withou any STD calls and ISD calls)
the details said on i have activated my free internet plan on 22nd of feb 2012 and it got activated only on 24th feb, so i have used internet on 23 of feb for 6789 rupees. i use mobile internet only for my mails as i have wifi at home and office only in between i use mobile internet, and i know my usage because i was using another vodafone number as well which is pre paid. after i got the bill i complained to airtel regarding the same and they said they will get back to me with the details but after a month some people from some collection agencies of Airtel started calling the numbers i have called from my mobile number and started saying that i am a fraud and i cheat airtel after taking money and they started talking like that to many people whom i spoke to from my number they started harassing them and i lost a business with one of my client because he spoke to her and told that i'm a fraud who doesn't pay the bill.i tried so much to resolve this issue but nothing worked out now i'm going for a court hearing. for all those who have Airtel i want to tell you that the collection department in Airtel have only Rowdy's and Hitmen who will threaten you and take money be careful..

Thank you,
Sijeendranath

Dear Sir/Madam,

I was using Airtel number [protected] for a long time (4-5 years approx). According to my usage and payment status Airtel had given me a credit limit of Rs.7500 per month and on an average my per month usage was Rs.[protected] approx which i used to pay on time. Due to some reason i could pay the bill April. They disconnected my number. As this was my very old number i don't want to close this.I contacted to Airtel customer care on 14th June to know that how it can be reactivate. As per them i have to pay all the dues (Rs.)4771.75 and resubmit all the documents again before 26th of July 2012, it will be activated after issuing the new Sim card because old Sim card is not valid now(Request Number: 44183842, CCE: Ravi). The same day i paid Rs.2500 at the outlet of Airtel in Vasant Kunj (Receipt No:[protected].

At the very same day, i received a call on my another number from the collection agency to deposit the day. I told him that already contacted the customer care and deposit a partial payment of Rs.2500 at vasant kunj outlet. I given him the receipt number also. From 15th June they repeatedly started calling for the balance amount in very abusive manner. They started calling to all my friends, relatives and clients whom i called from the number "[protected]" from different numbers which are: [protected], [protected], [protected], [protected] etc.

Here even i can not mention that how and what abusive words they are using. Today i received call again from [protected] and the person as he named "Pramod" started threatening that "aadhe ghante ke andar balance bill jama kar nahi to tere friends and relative ko phone karna chalu kar dunga ki to chor hai, beimaan hai" and hae started doing this. This is very embarrassing situation for me while i want to keep this number and there is not at all intention to not paying the bill.

As i found this is Cureman Services, 2/16, basement kalkaji extension New Delhi

I request you to please take action against the agency.

With Regards
Anant Kant Ghosh

am having airtel prepaid since 2004. by using MNP i want to migrate to tata docomo network.When i finished formalities twice too then my number has not been migrated. when i enquired the reason i shocked that because the number is on some other person name and my application has been rejected twice...my mobile number is [protected]

airtel mobiel netwark,less a sum ammaunt with out my permission or pricrib.
mo n-[protected] name-arun kumar,on dtd.16/06/2012,time-07:09 PM.
thru messege body name-,AD-AIRNIF.