Airtel Complaints & Reviews

No response to the emails aswell. Really a bad experience with Airtel.

From: Thusoo,A,Ashish,M7A511 C
Sent: 18/06/12 9:23 AM
To: nodalofficer.[protected]@in.airtel.com; appellate.[protected]@in.airtel.com
Cc: [protected]@live.com
Subject: FW: Mb number [protected]


No response Yet only auto-generated response.

Regards
Ashish


______________________________________________
From: Thusoo,A,Ashish,M7A511 C
Sent: 15/06/12 1:31 PM
To: nodalofficer.[protected]@in.airtel.com; appellate.[protected]@in.airtel.com
Cc:
Subject: Mb number [protected]



Good Afternoon,

I am using airtel Co-operate connection from last 2 years approximately, In the month of April a guy from Vodafone contacted me and said that we will provide a better deal for Blackberry Services than Airtel and Truly speaking I like there deal for Blackberry services, as you guys charge a lot for Blackberry Services. So I placed a request for number port , I got the port ID via SMS. Later I receive a call from airtel they asked me why I want to port the number and I told them the reason.
They informed me that they will not charge me for the Blackberry Services(EDGE) for three months by that time Airtel will come up with better deals. So I agreed with them which I think was a big mistake.
I called to your Customer Service Dep't. in April and they confirmed yes you won't be charged for 1st three months.
But that was not the case I was being charged 499 rental for the package of 899 which was not the package which I was told.
I called many times regarding this to the Customer Service but they failed to help me and advised me to contact you. I don't want to repeat this again and again, so I am writing a formal Complaint to look into this to resolve this issue so that I can pay my outstanding bills and can port this number to some other Service Provider.

Regards
Ashish Thusoo
Mb. [protected]

We have been purchased Airtel digital Tv connection through online and got the order no:2052688 and customer id :[protected] dtd 15th of June'12 , we regret to say that we have not received activation so far. We have not received even any intimation from customer care of the same.

Pls. do the needful.

Airtel is sending SMS from AX-SYCRKT.

I am an Airtel prepaid customer having the number [protected]. Airtel is sending SMS from AX-SYCRKT.
I have not subscribed, but still every now and then cricket sms are sent to my mobile. And also Rs. 1 is being deducted. It is just irritating. I do not like cricket. Kindly unsubscribe the VAS for cricket and revert the amount.
Also cancel all the VAS, I wish to be in Don't Disturb Mode.

My contact no. is +91-[protected].

I lost my airtel sim for post paid mobile no. [protected] while in malaysia. I called up the airtel customer care center in 4th june 2012 and asked them to deactivate the number fearing misuse. Later when i returned back to India, i purchased a new SIM from airtel office in bannerghatta road near jayadeva circle on 12th june 2012. This sim card has not been activated yet. Each time i call up customer care, nodal zone care or walk into customer care center, they only ask for 6 hours - 24 hours time to activate it. But even after a week, nothing has happened so far. Request you to look into it.

Sir,

This is with ref to my mobile no [protected] (postpaid). I have activated GPRS for 98rs and Airtel executive told me that I can use 1GB internet access for the next one month. After variopus call from me Airtel Executive has confirmed me that my internet is active and no more extra charges will be billed for next one month, but I receive bill of Rs 6500/- stating usage of internet in my mobile. Now nobody in Airtel is helping me clarifying this issue rather they are treating me to pay the amount without any clarity. Airtel executive given wrong information about GPRS activation and billed me wrongly.

Please intervene in this regard.

Thanks,
Karthik

Hello.I use the zong facility in my airtel phone to make online payments.
But yesterday while upgrading my membership in a website using zong, the process couldnt be completed.
Everytime i texted ZONG to the number specified, Rs.3 was deducted from my airtel account.But the actual payment didnt happen and i couldnt upgrade my membership in that website.Today when i try again it shows 'spending limit reached'.I dont have a credit/debit card to use.
So please tell me how to increase my zong spending limit in airtel account.

Please take action for this. Each time i have to call the customer care and loose 3-4 rs for deactivating this. Further more they wont deactivate in a single instance. They make me to call them repeatedly 2 to 3 times and after loosing my temper and shouting at them, they deduct the auto renewal and credit the balance into my account. This is cheating. For ex if the rate of a booster is 18 this includes service tax and processing fees. But they deduct 18 rs from our original balance. This inturn has a processing fees because if we topup for 50 it only gives 43 as talk value. So they are placing tax over tax until my money gets drained.

For others who have lost money in auto renewal just shout at the customer care exec..

Hi,

I have taken this corporate connection from Airtel.He has activated a wrong plan for my number ( [protected]) .After 7 days I got a call from Airtel Customer care regarding my plan details , then I realized that they have activated a wrong plan for my number.I enquired with the person who has given me this plan , he showed me the form and the same plan which i demanded for was written on the sheet which i signed. He made my plan change and told me that the issue is resolved and the bill will get generated according to . my new plan. But, after few days when the bill got generated , it was according to my previous plan. I raised the concern again with them on Emails and on mobile . But they didn't replied . Then one of their employees told me to pay the present bill and from next bill cycle your issue will get resolve. But, after getting the next bill they have added the extra amount along with the late fees. They are not replying on calls and also my emails.

I have the detail of the person who gave me this connection along with the Emails copy.
Its been more than 1 month I am fighting for the solution. The amount the have cheated on me is more than 500 Rs.

Please help me out with my issue.Below are the details mentioned about my plan.

Plan applied for:- bill plan charges super value cug 349 plan

Wrong plan activated by your side :- bill plan charges -super saver 349 cug plan

I want you take the necessary actions as soon as possible.

Thank and Regards,
Daman Singh Malik
mobile:- +91-[protected]
email:- [protected]@gmail.com

Hi, I am vipin dixit from south delhi moti bagh would like to file a complain against bharti airtel as i received a new postpaid connection few month ago and i got oraly confirmation that i will receive 5 gb internet data pack with the connection so once i received the sim after verification i start using data services and i was aware about my uses limit of 1000 so next day i receive the sms unbilled amount 2500 somthing i surprised so i call to customer care and agent told me that i will credit in my billing as per my plan at that time agent did not inform me about my data plan also i was too aware about the my data plan which i got informed earlier so i continued to use GPRS services of my number finally after two days i got msg o[censored]nbilled amt apprx 4500+ so i was shocked and had some doubt so i called again about it at that time agent told me the same and third day i called again customer care to know my data plan as i had doubt about it that agent told me that first 2 days my data pack which was informed to me 5 GB not activated and it activated on third day so o have to pay first two days amount which is arround 2750 after 200MB discount i asked them to waive it as i was not aware about it and as i am a geniune customer and really would like to keep the service and ready to pay all my calling and rental in bill but that much amount i cant pay but he dinied and provide me there upper complain office email address i sent them email so many times about it as i was not aware and how come i got bill more than my limit which was 1000 also i really would like to keep the service and number with airtel but i recieve the same repply like they dont see my request not even want to read it and all three email like from aitel.in nodelofficer or one more email address for complaint or customer service i got same copy past on my arround 10-15 email request and also they disconnect my service and after my so many request they did not restate it and after 2 month i start geting calls behalf of airtrl to thrretning me to file case and to pay the amount and today I got court notice under IPC 405/406/420 from one of advocate behalf of airtel bharti about to pay the amount 2750+500 for this notice charges,I have a request please assist my this request and help me in this situation as I did not do any crime and was received wrong commitment and information and I was agreed still agree to pay what ever legal bill amount agaist my uses but that don't want to here from starting and look like want to use legal notice to get the dues no Matters about the customer complaints.this is the worst experience I got with airtel customer service and I disided to do complain agaist them as I can pay the amount but that way that approach to collecting it which is not in right way so please help me on this issue if you can as I am a service man with family have so many problems to face the legal fight so suggest me what I should do in it.

Thanks waiting for your response vipin dixit [protected] [protected]@hotmail.com

HI am sandeep,

One of airtel customer since 6years now airtel tamilnadu has disconnected my incoming and outgoing without passing any information/giving time limit, I called up customer care they said my number is disconnected because of not providing address and id proof, but am using the same no since 2years but due to some problem with service I, migrated from postpaid to prepaid almost from 3 month am using in prepaid service but on 14th of June around 6:15pm I received sms stating your services will be stopped for not providing document and 6:20pm my incoming and outgoing got disconnected i called up customer care several times from different no but didn’t get any response from airtel.
1st time when called up from my number Mr. Uday picked up call heard everything and told me my manager will call to sort out this issue but didn’t get any response
2nd time one Mr. Prabhu attended call he activated my incoming and outgoing but in 10min deactivated
3rd time connected to miss kripa she kept saying sorry and failed to understand my suffering
these are the 3 calls according to my remembrance but there were two more calls who kept on passing on my call from one to other but finally disconnected without response. MEAN TO SAY TOTALLY UPSET WITH AIRTEL SERVICE.

NOTE; while migrating have given all necessary document as per government rules and as per airtel executive request
Even paid my outstanding bill everything have done everything as per your request but didn’t understand why airtel failed to
Inform me before disconnecting my network


regards
sandeep
[protected]

Dear Sir,

I am using VODAPHONE No.[protected] in Gujarat Circle. I have applied for
portability & vodafone has sms on dated 21/4/2012 at 11.17 AM vide
No.VG677412.

M/s Air-tel had provide me Sim card No.[protected]H3 and facility for
porting. after that they have stopped my all outgoing nd incoming calls without
any writing notice. i have already provided the relevant documents to vodafone
dealer at kodinar distt. junagadh.


i m having 300 rs. balance at that time. now on approach they have said that
your no. is deleted. i request you to inter-win in the matter and force airtel
to restart my services with immediate effects on my above mentioned no.

i would very much thankful to you for ur kind help in this matter an early
reply is requested.



regards,

Sudhir B jhala
gujarat sidhee cement limited.
sidheegram
morasa,

Dear sir,
I am airtel prepaid consumer,they on 16.6.2012,deducted Rs 85 in night,as message package,when I asked my consent they said on their 198 service that it when start continue without further consent,when I asked that on 13.6.12 I given message to airtel for DEactivated, they deactivate services and donot returned unused amount. in tis package they offer 6000 call for 200 CALLS per day. but they deativated servive totally.REpresentives"s nature was like a HITLER.
I given message for PORT with BSNL on 14.6.12 in presence of BSNL Prsonnel,but the did not respond.
I want to do needfull the matter how they are LOOTING, as adv. of TATADUCOMO.
PRAMOD KUMAR JAIN
(M)[protected]

Dear Sir,

My Airtel connection has been deactivated for no reason.
I have been regularly using interenet on this SIM which was supplied to me with the airtel 3g dongle.
I have last recharged my airtel number on 24 May 2012.
The validity still exists.

Please restore my connection.

I have bought a new Airtel DTH Connection thru online (airtel.in) on 16.06.2012 and made payment thru IVR receipt/ref no is 20209351.

Still now there is no proper response from Airtel and installation not done. If i contact them thru available resource, the response is as follow

Email Reply.
[protected]

"your concern has been noted and our team is
working on a resolution. At the outset, we apologize for the
inconvenience faced by you."

Phone Reply
[protected]

You concern forwarded to sales/marking team, they will contact you with 3hr/2hr/1hr..(Which Decade/year/month---i don't know).
This response only i got for more than 10 attempt/call to customer care.

Very worst service ever had.

Hari.

Hi Team,

I am not able to select channels for Al-La-Carte Package. I keep receiving the below error when I select channels and click submit:
"Your request timed out. Please retry the request."

Kindly fix the issue and update me as soon as possible.
Kindly do not call on the registered telephone number and contact me on the below number:
+[protected]

Thanks,
Vibin.

on 25.05.2012 i got my SMS pack for Rs.55 activated on autorenewal. On 14.06.2012 my services were discontinued abruptly. Thinking that may be the SMS quota has finished I again reactivated the sms pack through *555#. Rs 55/- were deducted on 15.06.2012 from my balance, but neither calls nor sms were started. On enquiry through 121 i got to know that my services expeired on 13th June 2012. on 17th june i got my services after paying Rs. 42/- both sms and calls were again started. On 18th again my services have been discontinued. I m getting message that sms barred on this number. I want to know that 1. if the services/validity was expiered on 13th June how Airtel deducted Rs 55/ from my balance through *555#, while lot of amount was balance in my earlier sms pack. 2. why the sms services were not started even after charging Rs. 55/- on 15.06.2012. 3. even after getting the services/validity extended after paying Rs 42/- and Airtel having deducted tha sms Pack amount twice my sms has been barred on 18.06.2012. No services are available on date. Should we think that either airtel has started cheating the customers in this way or not capable enough to manage the business. You cusatomer care had been very very unproffesional, that lady simply cut the phone without listening to the problem. Should I go to the consumer court and the court ask u the full details of my complaint. please take corrective action or as a greived customer I will haver to decide 1. to terminate all my families connections of airtel and 2. to approach consumer court for this cheating of airtel . I hope u will expedite. My mexy mail shall be to ur CMD if not redressed.

I have Airtel DTH Connection since long time but I have faced very bad experiance from one of the Best DTH i.e Airtel. On 15th June 2012 , I have recharged my Airtel DTH account with 310 Rs. but Company has not given me Bonus 15 Rs.

As per discussion with them, My Account is suspended but I have seen that My All Channels are working fine.

AIrtel is doing advertisement for Bonus on early Recharge but they are not giving Bonus on early recharge.

Regards
Kunal Raval

Hi,

I am a Airtel prepaid customer.+91-[protected].
Airtel is sending SMS from AX-SYCRKT.
I have not subscribed, but still every now and then cricket sms are
sent to my mobile. And also Rs. 1 is being deducted from 02.06.2012.
Kindly unsubscribe the VAS for cricket and revert the amount.
Also cancel all the VAS, I wish to be in Don't Disturb Mode.

My contact no. is +91-[protected].


Regards.
Nataraj

User number [protected] ,this is the complaint about airtel unattended bad services of broadband .
I logged on my broadbond not working complaint on 10th april 2012 for which technician was sent on 11th april who stole an electronic gadget from my home, for which i logged on complaint of theft on 11th april 2012 ,and i kept calling for services for broadband and theft recovery till 18th april 2012 from a non toll free number nearly 37 times in 6 days for which i did not got any response ,more over i lastly called on 18th april to fix up internet in 24 hours or terminate my services , but after 2 months airtel people are calling for the bill till the date 18th June . I am mentally humiliated i had good experience and respect for airtel as i was its user from past 5-6 years . But now would recommend people not to use its services , would hope to see local consumer authority for the misguidance and theft caused by airtel on me.
-Nakul

I am having two airtel prepaid connections, [protected] & [protected] respectively. The call tariff on both of these numbers was 1.2 paise per second On 27th march, 2012 my plan changed to 60 paise per second itself on both the numbers. I talked to customer care number of times but never never got convinced. Most of the times the call was disconnect from their side. Three times I have applied for portability, in turn I always receive a call from airtel, convincing me that the plan of 1.2 paise will be activated within 72 hours. Even I received a confirmation message of the same. But till now problem persists.
On 16th June 2012 customer care people told me that by recharge of Rs. 5 my plan will change to 1.2 paise per second, I got the recharge done. After it the tariff changed to 2 paise per second to local mobile and 2.5 paise per second to STD mobile, which is again high.
I am highly unconvinced from the services of airtel.