Airtel Complaints & Reviews

I am customer of Airtel's IPTV service in Bangalore. On the 10th of June, I had made a request with the customer care for an additional channel (-NeoPrime). Making such a simple request was itself, a very great ordeal - with me having to spend 1hour in trying to talk to right person. I have misdirected time and again, from one number to the other - it was more like a ping pong game where I get bounced from one number to the other, in this process I was also directed to call a customer care number in Delhi !!! After an hour of enduring, when I finally get through, I place this simple request and I am told by the representative that it would be activated in the next 24 hours. And after 24 hours, when I see that nothing has happened on this request and when I call the customer care to check on my request. I am rudely told that there is no request logged at all !!!!

Is this "customer care" !!

I would want to complain and make my fellow customer aware of the abysmal levels of service provide by the carrier.

I have been trying to follow up my case with Airtel for last 3 months through phone, email and facebook page but no response.

Here is the summary of my case:
On Dec 8th 2011, I took Airtel broadband connection with A/C no:
[protected] and tel no:[protected].

After 3 days of working, the connection stopped working and even after
several requests, the connection did not work till Dec 27th 2011.


On Dec 27th 2011, I was told that there is some technical migration
happening and I would be given a new account number and old account will
be disconnected (Req no: 9412180).


So I was given new a/c no: [protected] with tel no:[protected]. I used
that connection till February 15th, after which it again went down.
After waiting for 4-5 days, I was so frustrated that I called to
disconnect my new a/c no and thats when I realized that my old account
was also still active. I requested to disconnect all connections in my
name (Req no:[protected] and I took the broadband from some other place.


I have paid the bill for my new connection for Jan and Feb 2012 but I
have been constantly harassed about not paying bill for my account
(which should have been disconnected in December itself). I am also
being harassed for the bill payment for March and April for the new
account, which I disconnected in Feb 2012.


ITS TECHNICALLY IMPOSSIBLE TO GIVE 2 BROADBAND CONNECTIONS THROUGH SAME LINE BUT AIRTEL DOES NOT EVEN CARE ABOUT IMPOSSIBLE OR NOT, ALL THEY KNOW IS TO HARASS PEOPLE.




If this harassment continues, I would not have any other option but to
take this up in consumer court and claim for the harassment I have been
going through for last few months.

I got a call from[protected]. There was a lady who asked me whether I want an airtel postpaid connection. I refused saying I already have Vodafone. She asked why don't I want airtel. I said it has bad network here. So she said, "Yahan mil gaye ho, bahar mat milna" [English: You've met here, don't meet me outside]. This she said with a threatening tone. I want some action to be taken against Airtel, and especially the woman who was talking.

I have purchased a Air-tel Sim prepaid vied mobile no [protected] from Raipur C.G two months ago. but recently in two week my balance has been deducted up to Rs - 200 automatically with out giving any information. and we contact to costumer care side also but they did not responding i am very surprising that a Air tel like company do this type of thing. kindly look the matter and send back my deducted amount as soon as possible.

3 minutes ago by dineshkjain
I have purchased new Airtel prepaid mobile sim no[protected] mobile no [protected] two months ago by giving all valid documents. mobile phone was rarely used as validity was upto 2015. No addresss verification was made.There was sum balance of Rs 100+. Now sim is disconnected with balace amount. I have contacted local customer care centre and nodel office Indore. But they replied that paper was not submitted hence sim was stopped.
Now I request to please get my above sim in working with balance amount.
Thanks. Dinesh Kumar Jain e-mail dkjain.[protected]@gmail.com. Mob No [protected]. I disagree as I have already submitted all valid documents like Driving Licence and Aadhar card issued by Govt of India. No verification was made before locking the sim. I was always available at the given address and still available.Your company dealer has made any mistake. Kindly look againg as the sim was blocked with the reason that valid documents was not given. Now if due to any technical problem same sim of mob [protected] can not given to me I can consider if a sim of mobile No ending by three/two zeros 000 or 00 with balance of prev sim can be provided. Please arrange to resolve within swven days otherwise I will be compelled to take help of the Consumer Cort. Hope the matter will end at your level.
Thanks. D K Jain Mob [protected] mail dkjain.[protected]@gmail.com

I am getting sms from LM-TFTTIP it s website name is trade4traget.com


pls block the sms that comes from LM-TFTTIP

(1) i already contacted my service provider airtel that they can't help me
(2) i already contaced trade4traget.com customer care but he cut my ph.

pls help me my cell no is [protected]

my bsnl bb no 277o127 was not getting proper servicedue to system problem in bsnl. i wanted to change over to airtel and contacted mr deepak sharma m no[protected] for providing airtel bb plan rs 999 at the earliest
a sum of rs 500 was collected by him on[protected]. on[protected] he came ,disconnected bsnl wires,used bsnl leads and telephone for the airtel connection,and reported modem is faulty,which otherwise was working properly on bsnl,line and wanted me to buy a new modem from him for rs 1650.he was requested to configure the available modem of netgear to let airtel bb connection work.he simply left without configuring the modem and said either u purchase a new one from him or arrange all yourself.
i am cut off now as neither bsnl bb is available due to its wires cut and used by pradeep for airtel,and airtel bb not connected for want of configuration to sync with airtel. please help and intervene

I got the new connection[protected] from airtel on 8th March 2012. I did not opt for any data plan or GPRS services while filling up the application form. I got the bill after 20 days from Airtel for Rs. 5500/- stating that you have used GPRS for Rs. 4250. I called up service centre and asked them "how come you are charging for GPRS service which I have neither opted nor used". Their response was, GPRS service has been activated on your mobile by default and you have used so you have to Pay. I lodged the complaints to nodal Officer & Appellate tribunal , they offered discount of 1150 and asking me to pay the balance. My argument is that why should I pay for not using GPRS services which i never opted. I am still following this issue with the nodal officer as well as Appellate tribunal but till now they have not waived off the charges and disconnected my line.

Need resolution

Dear Sir

I am using the Airtel Disital (Customer ID No. [protected]) since last three year But since last two weeks I am facing the problem in the satabox. the satabox is hanging again and again picture not coming. I have log the complaint more then 10 times for replace the satabox but nobody attend the complaint till date. and I am calling daily more then five time to customer care for the same but they always says, after 24hour it will be replace. but till now nobody come to attained the problem.

I think this is my big mistake to choose the stupid company all the staff of this company is very lazy and way of talking is very rudly of the customer care staff.

Thanks
Somveer
Mob [protected]
Customer ID [protected]

Hello Everybody
Me Airtel k bareme complain karne ja raha hun.. Airtel wale hum plan kuch dikha rehe hain aur de rehe hain aur kuch..

Me 33/ ka sms pack 24th May ko mere number [protected] pe recharge kiya.. As per tariff sms pack ka validity period 30 days he so mujhe 24th June tak pack ko enjoy karna tha..
par on 8th June ko hi Airtel waalon ne sms pack ko cancel kar diye pata nehin kyun.. Khujli hua na kya jo...only 15days me hi sms pack khatam aur fir aapne se hi 11/ ka sms pack activate kar diye main balance se kat k.. How can they do it man..

Ek to itna ghatiya customer care.. Phone laga laga k ungali ghis jayegi par phone na lagega.. Agar phone laga to v kov wrong answer kov phone senior ko trasnfer karne k nam pe line pe rakh k phone kat dete hain

Me v try kiya bahut time fir phone laga unko.. Problem bola aur answer aaya ki." sir, wo pack cancel ho chuka he..aur 11 ka sms pack activate ho chuka he'...
Par kyun cancel hua wo khud na bata paye.. Bina puche kaise 11 ka sms pack kaise activate kar sakte hain aap, iska v koi answer nehin..

Yeh kaisa service se airtel walon se.. Ek to tariff ka full benifits ne deta hain... Ulta ain balance se paisa kat k aapne man se kuch v activate kar dete hain..Phone karo to wrong informatin, email karo to no answer..

Itna ghatiya service mene jindegi me kov na dekha tha.... Airtel hi aise service de sakta he...

Sir/Madam

Once again there is a unnecessary cut in my balance from 10th june,2012. My mobile no.is [protected]. I just want to know how is it that the Airtel automatically activate unnecessary schemes and cut the value. I have been trying since the morning(11th June,2012) to contact the customer care but it is of no use, nobody responds... I am a old customer of AIRTEL but now I am bound to complaint in a regular interval because it has become a regular practise from the part of airtel to comit the same mistake. I am really fed up.
I therefore request the concernd official to take some step and reimburse my cut and see that it doesnot happen further.

Thanks

Sumantra Sarathi Das

Dear sir,
I nandkishore mahto, my airtel no.is [protected].
mattar is that I was working on 3gpmobilemovie.com then suddunly a massege blink from airtel live thank you for choosing overview Grf services and you have been charged 15rs.
now I want to know how they activate this and whay what is the solution.


Thanking you.
Nand kishore mahto
[protected].

Hi,

I have registered a complaint on 07-Jun-2012, Request reference number is: CIVRP[protected].
I have received a call and it was said that the issue will be resolved in 24hrs but I am still in the same old MNP offer. My humble request to the concerned team is to please deactivate the MNP offer on my number at the earliest. Hoping for a positive response and a solution atleast this time.

Thanks,
Avinash
[protected]

AN Awefull Experience by AIRTEL CUSTOMER SERVICE

I'm writing this at 3.17 pm June 10, after all my efforts have failed to get my internet service up by calling 121. I apologies for being rude, but there are LIARS sitting in customer services team for Airtel. Below is the sequence of events which happened and will show how I was fooled by your customer service

1 pm June 9, I noticed my modem/router is not working, made a call to 121. Surprisingly, agent is asking money for sending some one to have a look at it. I explained him and then this so called escalation manage came on line and COMMITTED to me a call in 2 hrs and engineer at my place to resolve it. NEVER HAPPENED
Made another call in evening after waiting for couple of hours, another agent gave me a commitment that 30 mins some one will call me, NEVER HAPPENED.
Made another call after 1 hr, another commitment that in 30 mins someone will call me, NEVER HAPPENED.
Made another call at 7.45 pm, agent was trying to give me same commitment as other had given, but when I asked for escalation team, I met this lady SARITA, who was actually the best. She gave me commitment which was even more sophisticated than others and obviously NEVER HAPPENED. She told me sir, rt now it's 8 pm and no one would be available, she will ensure that someone from the backend team call me to resolve the issue before 10 am in morning. till now nothing happened.
I called up another time hoping, Airtel Customer team would have at least 1 genuine agent, but to the best of my expectations another commitment for 2 hrs, NEVER FULL FILLED.
This was my final call which I made to Airtel and told agent that I will not disconnect the call until I get someone who can resolve my issue, he was really SMART, he transferred me to some hold music and then disconnected the call. I would request to hear the call log of this agent and what he said before transferring the call, he was aware the call would get disconnected, hence he said, I'm transferring, after that hold the call over there only.

Now most important factor, I also tried calling vendor who's supposed to come and look at my modem by paying him money, he tells me no way he's coming to my place, instead I need to carry my modem to his shop which is 20 km from my place. Common, are we talking customer service or teaching me how a vendor like Airtel rules and does not care for customer services.

Have you ever given me service without money, NO, then why should I wait for resolution. If there would have been a fault which is beyond control like cable cut etc, I can understand, but this is absurd.

--
Puneet Kumar Bhugra
+[protected]

Hi Team,
My self santosh kumar singh,i have taken newly air tel prepaid mobile connection,from the time i have taken the connectivity balance is getting deducted by own,even though i have recharged with internet pack,Sms Pack for each & every packs enough balance is already there.even though too much of balance is getting deducted from the main balance.when i am trying to reach customer care again & again they are as usual not reachable to speak.deduction is not happening only one time.its every day story.i am not able to keep a track of it.i am fade up of this.trying Requesting you all do the needful.

Thanks & Regards
Santosh

Airtel signal is verylow in our town, hellotunes nametunes maathiri engaloda business company name tunes for 3month 60rupeesku vaikiramathiri iruntha nallairukum , full t.t offers 100,150,200 unlimited kodutha nalla irukum, booster packs rate reduce panni validity increase pannuna best. my number is [protected] airtel my mother number bsnl portable to airtel 6month aachi but full talktime 234 eramatiku 350 than eruthu mobile no.[protected]. v r doing business

matra network mathiri airtel lowest full talktime illa, starting 234 only. booster packs 3month cards koranji 2 month,1monthku vanthruchi cust.careku line kidaikavae matiku network adikadi erayithu, hellotunes business panra engaluku company & servica hellotuna vaikira option kodutha romba nalla irukum , becoz vodafonela appadi option iruku.

Dear Sir,
Myself Arvind and i am using airtel connection since last 3 years. I am satisfied with your service but today i made a call on ur customer care one o[censored]r picked my call and given information but i am nt satisfied with his information and requested to transfer my call to supervisor bt meanwhile your supervisor her name was NEEMA ARYA . She had not tried to understand my concern and simply disconnected the call so confirm me this type of customer provide by the Airtel . My query was totally simple how to activate 3G connection in Nokia x6 series. So i am totally frusted abt this type of customer service u provide to customers. So i am requested to u please take suitable action against that lady Neema Arya and acknowledge me on this number [protected] . I[censored] nt take suitable step regarding my concern so definetly i should mark a complaint to nodal officer.

Regard's
Arvind Tiwari

I was trying to recharge my digital TV customer id no. [protected]. i couldn't get balance and the amount of Rs. 300/- has been deducted from my a/c no- [protected], state bank of India, CMPDI branch Ranchi, jharkhand. Transaction detail is 09-Jun[protected]Jun-2012) TO TRANSFER
INB Avenues India Pvt. Ltd CCA12FHZY529IGB0617690 TRANSFER TO [protected] AVENUES INDIA PRIVATE 300.00 . Please refund the same amount in my a/c as early as possible.

I have registered a complaint to disconnect my AIRTEL broadband service but they have not disconnected it after 20 days. They are trying to retain the connection by constantly calling and mentally harassing me. I have gone through a lot of pain these days because of AIRTEL customer care. Kindly requesting your help to resolve this matter....

Dear sir,
My Name is Manoj Kumar Shukla My Customer ID No- [protected] I have Submit a Complaint on
Date Complaint ref. No
05-Jun-12 19438015
06-Jun-12 19471280
08-Jun-12 19551134
for Wrong Balance Dedication Rs- 600/--(NEW DISS )But I am use old diss. but Customer Care Executive & Manager they said same your problem is solved in 24 Hours but Today diss. Customer Executive LAST FOUR DAY NO PROPER RESPONSONS



Thanks & Regards,
Manoj Shukla
Phone No :-[protected]