Airtel Complaints & Reviews

i like airtel priped sebha

I have taken a new AIRTEL prepaid lifetime SIM on[protected] & then i recharge with Rs.498/- for unlimited internet.Then customer care persons told me that within 48hrs you can access it.but i failed more funny thing that i am calling 12118 number, automatically it diverted to 121 & customer care persons harass me & can't beleive me, lastly cut the phone.They are telling that my handset(N72) is not updated to them.
so i cant get the MOBILE OFFICE settings for using internet.
AIRTEL CUSTOMER CARE PERSON'S BEHAVIOUR ARE VERY VERY BAD & AIRTEL SERVICE IS MORE BAD.
AFTER 3TIMES CALLING TO CUSTOMER SERVICE CENTRE NO CONNECTION TO SERVICE CENTRE WITHIN 24hrs.
PLEASE HELP ME.

Sir,

DEMO SMS [Your mobile has won 750, 000 Pounds in 2009 shell int'l mobile draw [Pin No: SPDC-012009] tO CLAIM SEND NAME & lOCATION TO eMAIL : SHELL.CLAIMS(AT)LIVE.COM

Pls. help me. [My. Cont. No.- [protected]]

Dear Sir

I am from Delhi and often go to Siliguri for the official work, therefore to reduce the expanses on communication we procured one Local AIRTEL SIM having Mob No [protected]. The same was E, Charged at Delhi for Rs 300/- Through Mob No [protected] on 20 July 09 at 12.58 PM. The funniest thing is that we receive the massage that > RE CHARGE SUCCESSFUL ON[protected] AT 12.58 PM. TALK TIME Rs 0.00 MRP RS 300.00 TRANS ID[protected]. CALL 12131 TO KNOW BEST AIRTEL OFFER. Sender E Charge.
We have tried all the measure to know what exactly has happened, but all in vein. I have incurred lose also due to this . Please help me because AIRTEL is dumb in this matter.

Regards
IJ SODHI

Sir,
I'm using airtel from 3 yrs .. All is good in Airtel But mobile Office rental is too high 498 rs/month ..Whether in Aircel, it's just only rs 98/month .. I know in aircel speed is half of airtel but the rental is 5 times smaller than AIRTEL .. Now it's reduced to 1536 mb in a month . Previous was unlimited .. So I'm requesting airtel to please look after this & reduce mobile office rentals .

if anyone tell me about airtel mobile office hack code without any cost so i can tell him airtel live hack. my email [protected]@ymail.com

my no is [protected] i recharged for 53rs msg card for one month but after two days its not working now so i made a complaint but no action ve been taken i continuously calling for 3 days to c care but they are not responding well so it totally make me more irritate and hesitate to call again to airtel

AIRTEL WAALE MADARCHOD HAI INKI MAA KUTTE SE CHUDI HAI TABI SAB KE SAB KUTTE KE BACCHE HAI

Hi, I have a similar but much worse problem. I have been a member of a CUG since 3 years now. Recently i decided to break from this group and form a new one. However when i follwed the procedure, the only message i got was "System is processing your request". Finally i called up Customer Care. In fact I've been calling them for 6 months now. The only reply i get is "We are extremely sorry for the inconvenience. Your problem will be resolved in 24 hours. Our technician will call you in the next 24 hours". I wonder if 24 hours and 6 months are the same!! I think Airtel Customer Service should be renamed to Airtel Customer Harass.

Exact same problems ... except that i get a message saying
"You were unable to break from the group[113]".
Customer Care people have no clue bout it and so they anything ...
like ...
restart ur phone and try again
try after 24hrs.
am going really mad at it now ...

Airtel Prepaid — Problem Coming in Breaking the Group

i have friendz sim card but while breaking the group my request is only in pending.No any reply or return msg comes for me.From[protected] i was trying to break group, And also calls to cc but they only says me problem will solve in 12, 24, 48 hrs.But never problem solve.
So i request u to plz break my group frm ur side, so afterwards i will create myself group freash.

My number is [protected]

I have used sony ericsion . my cell is missed. Please lock sim card . My cell number is [protected]. Please quick and immediately

Airtel customer care Complaints - AGAINST INTERNET(GPRS) CONNECTION
View all Airtel customer care complaints
Airtel customer care


AGAINST INTERNET(GPRS) CONNECTION
RESPECTED SIR,
I AM SHARDAPRASAD DUBEY MY NO. [protected] HAVING MOTO A810 HANDSET. I HAVE SEND MESSAGE TO ACTIVATE INTERNET AND GPRS IS ACTIVATED. THEN I HAVE ASKED TO SEND ANOTHER SMS TO GET CONNECTION (SETTINGS) I HAVEN'T GOT ANY SETTING TILL NOW. I CONSULT TO CUSTOMER CARE MANY TIME FOR THE CONNECTION THEY ALWAY SAID ME WE HAVE SENT YOU SETTING BUT I HAVEN'T GOT TILL NOW.THEN AGAIN I TALK TO CUSTOMER CARE THEN THE EXCUTIVE SAYS THAT U GO TO NEAREST AIRTEL OFFICE FOR MANUAL SETTINGS BUT NO RESPONSE GOT FROM THEM. I HAVE VISITED TO AIRTEL LOCAL OFFICE AT GANDHIDHAM BUT UNABLE TO DO SO WHILE VODAFONA CARE HAS ALREADY WERE DONE THE MANUAL SETING IN THE PAST BEFORE USING YOUR SERVICE.

I HAVE ALSO TRIED TO TAKE INFORMATION FROM UR NO.12120 CUTOMER CARE EXECUTIVE BUT UNABLE TO CONNECT INTERNET VIA BLUE TOOTH. NOW, WHAT SHOULD I DO !

SIR ITS A REQUEST TO U THAT PLEASE SEND STEP BY STEP METHOD HOW TO CONNECT TO INTERNET IN PC MANUALLY IN THE E-MAIL ID [protected]@rediffmail.com MY HANDSET IS MOTOROLLA A810 OR SEND YOUR LOCAL EXECUTIVE FOR SETTING THE INTERNET CONNECTION IN PC.

THANK YOU FOR LOOKING THROUGH MY PROBLEM. WAITING FOR QUICK RESPONSE.
REGARDS

S P DUBEY
[protected]
[protected]

hello sir,
i m sudeep kumar gupta my mobile no. is [protected]
i have already a airtel broad band internet connection. my plan is 499rs. per month.
some month ago its work properly. during some difficulties i formatted my system.
when i format it it not works properly.please give me a step by step setting suggetion for steblishing connection again. i m unable to steblish connection again.
so, plzz help me.

Hello sir,
I am Wasi my phone is not working i am call any number he/she say that your account is
closed but my internet is working sir please give me answer of this problem immediately
otherwise you know what i am do against you

Sir please activate my MOA i send more message to 52818 and i got 'no keyword found' please act. Today moa

sir please MOA in my mob. [protected] i hed also sent more message to 52818 MOA PLEASE SIR ACT. TODAY

I HAVE SENT MSG AIRTEL TO 52818 MY BALENCE DEDUCED BY 4.99 RS

Dear Sir,

I have Activate internet service, but i am not able to connect internet last 3 day, i had took all the setting from customer care, but still not able to connect & balance has been detected.
my no.[protected]..
please try to solve my problem on immediate basics.

my e-mail [protected]@yahoo.co.in

PL mail me my bill summary and info for paying it online
Phone number [protected]

i am not getting my bill reguiarly.

I WANT THE BILL SUMMARY OF MY NO.[protected] FOR THE MONTH OF FEB 2009 AS EARLY AS POSSIBLE.I REQUEST U TO PLZ MAIL IT ON THE ABOVE E-MAIL ADDRESS.ILL B REALLY THANKFUL TO U.

i need bill summaryof my no [protected] for the month of november 2010 i request you plz mail it on amarnath.[protected]@gmail.com

I need bill summury of [protected] for the month of october-2011 pl. mail the same details to my email


maheshkumar.[protected]@gmail.com

Please send my Post paid bill summery for the month of May 2015 for the mobile number [protected].

Sir,

Please send the bill summery for my Postpaid Mobile No.[protected] to my e mail. [protected]@gmail.com

I too receiving messages fron friends zone kindly send the no to deactivate it

Yes.. He is absolutely right. Airtel has adapted such cheap business tactics.. Shame on Airtel.. Still Iam getting such messages from Airtel.

TRAI must look into such matters and should penalise them with huge monetery penalties and code of conduct. so that no other service provider would dare to take such cheating tactics to improve their revenue.. I really wonder whats TRAI doing... Is it really worth having or is it completely lost its consciousness????

i have wonder like seeing like friend zone in aitel live

HII I AM MAHENDRA MAY BILES TOTALS OK

my no. is [protected], but my airtel to airtel not sending my mobile, why ?
plz send problem my e-mail address

want to know abut airtel ratecutter ! send me fast!

Airtel Prepaid — out going bar

sir this is my mobile no:[protected] i all ready submet the document's when i took the new then only i submeted so now my out going is bareon 24/11/09 then again i submeted docment's in airtel officeon: 26/11/09 in bgumpeat hyderabad till now actvatino is not don

Sir
i suresh kumar cont no [protected] plz coll detal out going & incoming & network covrege aria detal for octuber & november,






























7

Sir,

I have applied for PF withdrawal on May - 2009 through HR Active
Connect. My PF No is HR/GGN/10693/018615 and Employee ID is 44394, But till date i have not received my PF. & Also i am not received any feedback from company.

Request you to please provide any contact person name & contact number related with PF processing department.

Please look into the matter & do the needful

Thanks & Regards,
Nilesh Bhalerao
Cel # [protected]
Email :- bhalerao.[protected]@mahindra.com

Sir,

I have applied for PF withdrawal on Sep - 2012 through HR Active
Connect. My PF No is HR/GGN/10693/028561 and Employee ID is 56265. But till date i have not received my PF. & Also i am not received any feedback from company.

Request you to please provide any contact person name & contact number related with PF processing department.

Please look into the matter & do the needful Plz

Thanks & Regards,
Vinod Kumar K.C
Cel # [protected]
Email :- [protected]@gmail.com

Dear Sir,

My PF No Is -HR/GGN/10693/028561


dear sir steal your not send the pf office sir plz send the pf
office sir. some problem is ther sir i need money sir already over
2year sir iam applied for 2nd time 1st time my salary account wheel
be closed. my pf money hes bock to pf office that y iam applied for
2nd time sir plz move the my pf form to pf office. sir
plzzzzzzzzzz...

Anticipating your reply at your earliest.plz

With Warm Regards,

Vinod Kumar
Project Manager
[protected]

Dear Sir
we have purchased the new sim card on dt 05/07/08 from kiran mktg at borivali (w).sim no. is [protected] (life time) & I have submitted all document But sim is not activated till date & I have visited the kiran mktg (gallery) twice but despite giving assurances of activation it has not been activated till yet.I am waiting for your response.

Regards,
Vinod Bang

mr, airtel
I'm ajay gajjar from kalol.i have 1 problem? i'm write in hindi.
mere dost ka 1 no bvand hai.wo no gum ho gaya hai uske pas koi dusre document nahi hai.wo no mere ko lena ka hai.to mere ko sim card ka sim no mil jaya to badi mehrbani hogi.
thanks for...
Ajay gajjar

Dear sir, I am using Air Tel mobile services since last 2 years. Earlier i was using Air Tel postpaid service having mobile no.[protected]. Then, during this july i have tranferred my Postpaid connection to Prepaid connection. But, due to any faulty input that issued prepaid SIM have gotten blocked by only your Air Tel personnel. Further, your personnel at Air Tel, Communication Needs, Shop No.1, CS-1 Block, Sector-25, Noida, have issued a new prepaid SIM with the same number on 08 Oct.2008 and activated as well and simultaneously, a lifetime recharge of Rs. 999/- have been made. But, on 20 Oct. 2008, my prepaid SIM have got blocked, and no one is getting why it was happened...? I have made several requests & complaints to your customer support as well as that retail Air Tel counter at sector-25, Noida, but, no one of your personnel is responding to resolve this issue. They all are just replying account is showing SIM is blocked and assuring this No. will get back in next 24-96 hrs. but have not gotten started. Therfore, here i m requesting you to please solve this issue to avoid the threat of improper services from Air Tel. Thanking you.

Airtel Sim — SIM NOT ACTIVATED TILL NOW

Hello,
I have taken Airtel Sim before 3 days. It was not activated till now. Its saying "Sim card registration failed"

my phone no [protected] and my sim no[protected].is not activated since in month plz help us.

Airtel Sim Card — sim card not activated

I have taken airtel postpaid sim card with the no[protected] and the phone no is [protected]. The vendor has taken Rs 300 from me and till now it has not been activated. I have taken sim card on thursday 30th april afternoon and till now my sim card is not activated. Please reply me as soon as possible. Vendor is not lifting the call. HIs phone no is [protected]. He is not lifting the call.

AirTel — Sim stopped

I had bought an airtel life time prepaid sim cost Rs.400/-.after 2months sim stopped without any previous notice.neither retailer nor agent is entertaining us.i have lost hope for those loses .give them some notice because we the merry customer r suffering

AirTel — Simcard not activated

My Airtel simcard with handset was stolen on 01.05.09 at pune in Maharashtra State.I informed to customer care on same day to block the said card which is group mobile no. of Maharashtra State Electricity Distribation Co.Ltd ( MSEDCL). The card is blocked.Then, I received new simcard having same no. on 07.05.09 from Co. But it is not activated upto date . The message on screen like "Invalid simcard"is displayed.
As this No. is my official no. I can't do my office's work smoothly without phone. Hence, it is requested to do needful at earliest.

how to solve outgoinig call stop other calls

Airtel . — reverification

my no is [protected] disconnected due to wrong varification
i want to revarification my no immediaty

Airtel — Sim Block and issued to new customer

COPY OF COMPAINT FILED WITH AIRTELL, AND ACKNOWLEDGEMENT
Date & Time - 17/11/09 & 09:18 AM

Dear Airtel Customer,

Thank you for writing to us.Your request has been registered with us and your unique reference no. is[protected]. Request you to quote your unique reference number for future interactions. We shall get back to you within 24 hours.

Warm Regards
Airtel Customer Service


Date: 01/01/2009 09:22:07 AM
From: [protected]@punjlloyd.com
To: [protected]@AIRTELINDIA.COM


Dear sir madam

I have a corporate connection no [protected]. and i have made advance
payment of rent for 1 year.

Around 4 months back i lost my mobile and subsequently i requested for new
sim card at air tell (Sheeba electronics) office at jail road new delhi.

But till date i have not got the sim activated after repeated request at
Jail road center and when i call at your customer care they don t give
complaint no as my connection is not working. They always suggest that i
should visit center and request them and time is passing by but nobody
cares to take any action.

Even after 4 months my connection is not working and i am losing on my
advance rent.

As per my opinion i have prepaid advance rent for 1 year that s why air
tell people are ignorant and not taking any action on my request.

Has my no. been allotted to sum other customer or what s the problem.

You are requested to get my sim activated at earliest and accordingly give
extension of duration in relation to my advance rent

Regards
Vijay Hazari
Legal Secretarial Dept.
Mobile : [protected]

dear sir i want airtel number for [protected] please replay to my email sir thanks, , , ,

TO,
SIR PLZ ACTIVATE MY NEW DUBLICATESIM POSTPAID ACTIVATE
PLZTO,
SIR PLZ ACTIVATE MY NEW DUBLICATESIM POSTPAID ACTIVATE
PLZTO,
SIR PLZ ACTIVATE MY NEW DUBLICATESIM POSTPAID ACTIVATE
PLZTO,
SIR PLZ ACTIVATE MY NEW DUBLICATESIM POSTPAID ACTIVATE
PLZ
CELLNO; [protected]
THANKS

Airtel — AIRTEL stopped call processing

Hi AIRTEL,

I have Mobile phone of NKTEL company having dual sim withVALID IMEI number.
But on my Airtel mobile I was continuously receiving the message like :My IMEI number is not valid and get new IMEI by paying Rs 199.
I have checked and confirmed that the IMEI number of mobile is VALID with the help of messaging to 57886 & also to121.Both messages told me that it is valid.But from today the company stopped my call processing.
But the 2nd sim (Voda fone) is perfectly running well in this mobile.
My Mb Num : [protected]
IMEI number; [protected]
I demand you must start my call processing immediately

Hi ,

I have taken a SIM from Airtel Main office in Sahara Mall ,Gurgaon as my previous SIm stopped working on 18/03/2010 but till date the SIM is not activated .

Kindly activate the same ASAP as I am not able to make any calls.Please find my details below :

Mobile No : [protected]
SIM NO :[protected]
Application No : [protected]
Contact No :[protected]/[protected]

Thanks,
V K Mathur

Airtel — Incoming calls barred and verification documents not processed yet

Dear Sir,

My number is not working and I able to make only outgoing calls but not able to receive any incoming calls.I work as a Independent consultant and this is my only number on which my clients can call me.As they are not able to call me due to which I am losing business ,i.e. a financial loss for me as well apart from the harressment and mentel torture from Airtel side.

The customer care people are doing nothing and suggesting some weird solutions such as to "manually select airtel network on the phone settings" inspite of telling them that I am calling from the same number and airtel is being displayed as the network.Yesterday,other airtel representative told me that the verification documents are not received due to which the incoming calls are barred.I am not able to understand why the documnets are still not processed when I submitted the licence proof and PAN card on 18/03/2010.
Just to give an overview why the documents were required :
I have been using this mobile no for the past 6 years but the sim stopped working due to which i got a new sim from airtel main office,gurgaon by paying rs 25/- on 18/03/2010(as the airtel office in vasant kunj,masoodpur refused to give a new sim and suggested to go to the main office in gurgaon,thereby i had to travel all the way from delhi to gurgaon).The sim was activated after a lot of folow-up with the airtel customer care but the incoming is till barred.Now,when i call the customer care they say that again i have to go to the place from where i have purchased the new sim and follow-up with them.

i am a senior citizen and can't travel to gurgaon again and again

This is a harassment and mental torture to me from airtel and i have been calling the customer care many times for getting this done.Also,this is a mistake from Airtel's end and I am starting losing my patience now!!!!!!!.

Please refer to the Airtel complaint numbers for more details :

1) 055071- For incoming barred
[protected] for documents not processed from Airtel though I had submitted the same on 18/03/2010 to Airtel Main office in Sahara Mall,Gurgaon
[protected] For SIM not activated and Balance not transfreed to my New SIM
[protected] For SIM not activated and Balance not transfreed to my New SIM (though the balance is transferred to the new SIM but the package which i had recharged for making STD and local calls @ 1p/sec is not activated yet.

I want the SIM to be activated immediately as well as the package which i had recharged for making STD and local calls @ 1p/sec.

I won't be able to go to the airtel office again and would rather prefer to go to the consumer court!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Despite your assurance no one from Airtel called me even once and I had to go through all the options in 121 for reaching the customer care everytime for their wierd trouble shoot!!!!

This is a mistake on the airtel part thereby requesting them to resolve the matter ASAP.

Please find my details below :

Mobile no : [protected]
Sim no :[protected]
Application no : [protected]
Alternate contact no : [protected]

Thanks,
v k mathur

Dear Sir,

My number is not working and I able to make only outgoing calls but not able to receive any incoming calls.I work as a Independent consultant and this is my only number on which my clients can call me.As they are not able to call me due to which I am losing business, i.e. a financial loss for me as well apart from the harressment and mentel torture from Airtel side.

The customer care people are doing nothing and suggesting some weird solutions such as to "manually select airtel network on the phone settings" inspite of telling them that I am calling from the same number and airtel is being displayed as the network.Yesterday, other airtel representative told me that the verification documents are not received due to which the incoming calls are barred.I am not able to understand why the documnets are still not processed when I submitted the licence proof and PAN card on 18/03/2010.
Just to give an overview why the documents were required :
I have been using this mobile no for the past 6 years but the sim stopped working due to which i got a new sim from airtel main office, gurgaon by paying rs 25/- on 18/03/2010(as the airtel office in vasant kunj, masoodpur refused to give a new sim and suggested to go to the main office in gurgaon, thereby i had to travel all the way from delhi to gurgaon).The sim was activated after a lot of folow-up with the airtel customer care but the incoming is till barred.Now, when i call the customer care they say that again i have to go to the place from where i have purchased the new sim and follow-up with them.

i am a senior citizen and can't travel to gurgaon again and again

This is a harassment and mental torture to me from airtel and i have been calling the customer care many times for getting this done.Also, this is a mistake from Airtel's end and I am starting losing my patience now!!!.

Please refer to the Airtel complaint numbers for more details :

[protected] For incoming barred
[protected] for documents not processed from Airtel though I had submitted the same on 18/03/2010 to Airtel Main office in Sahara Mall, Gurgaon
[protected] For SIM not activated and Balance not transfreed to my New SIM
[protected] For SIM not activated and Balance not transfreed to my New SIM (though the balance is transferred to the new SIM but the package which i had recharged for making STD and local calls @ 1p/sec is not activated yet.

I want the SIM to be activated immediately as well as the package which i had recharged for making STD and local calls @ 1p/sec.

I won't be able to go to the airtel office again and would rather prefer to go to the consumer court!!!

Despite your assurance no one from Airtel called me even once and I had to go through all the options in 121 for reaching the customer care everytime for their wierd trouble shoot!!!

This is a mistake on the airtel part thereby requesting them to resolve the matter ASAP.

Please find my details below :

Mobile no : [protected]
Sim no :[protected]
Application no : [protected]
Alternate contact no : [protected]/[protected]

Thanks,
v k mathur

Airtel — being tortured for giving documents again and again

Sir, before a long time on my request airtel issued the two nos. i.e [protected] and [protected] to me. I submitted my complete documents as per the requirements of the company and govt. of India ( election i.d proof, photograph and fulfilled the application form ) to the dealer but again your company telephoned to me to submit the documents again, I adopted the above same procedure again. In this regard any person named Deepak telephoned to me again to submit the document third time now I am afraid of in this terrorism world that my documents can be used for the criminal activities. I don't know who is Deepak. If the documents are misplaced who is responsible for it or if there is a fault on the side of company about address etc it is not the responsibility of mine. If in this case the company wants to get my documents third time they have to give in writing about the previous documents and now to get the purpose of documents and guarntee the documents will not be used for any unsocial activity. I have informed you and if I will be tortured information will be sent to police as well as hon'ble court.
Onkar Singh
C-1111, L.I.G D.D.A Flats East of Loni road, Delhi-93.

Airtel — Document not correct

Dear Sir:

I got a Airtel no:[protected] a few years back but last week I got a message saying that "as per the government audit agency the documents pertaining to your airtel moblie numver are found to be incorrect.please submit passport size photo address and photo ID proof with duly filled prepaid application form at your nearest airtel relationship centre within 3 days"

I submited all the document on the same day I got the message. but now my phone can not making STD and ISD call...

For many years I used the same number and I cannt afford to lose this number, since I'm a NRI and all my contact even from outside india know me as only this number...

so Please verify what is going on and what can I do about it.

Thanks
Siddick

Airtel — Same airtel number sim allotted to some person

Same Airtel mobile number "[protected]" alloted to some other person without any information to me. Where as I am the customer of Airtel mobile services since 4-5 years.
Please look into the matter as mentioned above.
And reply as soon as possible.
Thanks & Regards
Amit Chaudhary
Mob: +91-[protected]

Airtel — re verification

sir I am a defence personnel.i submited my documents for re verification as desired by the company in the month of jan 2011.I got the acknowledgement that my documents are correct and my services continues. now again i am getting sms asking me to submit the documents for re verification lest my phone will be disconnected.why is it so.other company like aircel has never asked for re verification

in world cup days, cricked updates sms started automatically on my phone which i overlooked.when i noticed that my balance is being deducted, i contacted customer care.the executive did not agree that there can be some malfunctioning in the system, .I was refered to his supervisor/senior.A lady came on line but she too was reluctant to admit the error instead blamed me of activating the service, enjoyed it and then complaining.she even said that go ahead with your complaint any where you wish.
later I learned that this type of cheating has been done to my other colleagues too.

Airtel — Not activate blocked Sim card

My sim card was blocked for non-usage for a continuous period of 3 months, which is not true. I used my phone every single day. Now they are saying that my number has been recycled. It's been 2 weeks since the outgoing and incoming service on my phone has been blocked, but despite speaking to the customer care people, no action has been taken. They keep asking me to come back after 2 or 3 days, and this has gone on forever.

No one in airtel is willing to take responsibility for what is happening to my number. PATHETIC CUSTOMER CARE SERVICE. I would strongly recommend anyone thinking of choosing to avail airtel's services to give it a second thought. There are better mobile-service providers.

dear sir i am using airtel sim card last 2 years .now i am in saudi here also working my airtel sim card suppoted by moblily tower now sim card show invaild sim what the problem i don't know please reply me my mail id
mail id [protected]@gmail.com
my airtel number [protected]

respected sir,
i am Triq using ur airtel company's prepaid connection with number [protected] and i want to incoming and outgoing details for last one month. if possible Please send call detail on my E-mail ID mahesh.[protected]@gmail.com as early as possible. send me detail. thank you...

AirTel — same number allotted to two parties

hello and good morning..... i m vikas shah from himmatnagar,gujrat ...... since last many years my wife using airtel pre-paid card and the number is:- [protected]. my complaint is that when the given number switch off/not reachable it automatically connected to other number which is [protected] every time. so we are very harass for this...... i want to take some legal actioin against the service provider so plz help us.... my e-mail id is--- [protected]@yahoo.com and my number is [protected]......



thanking you,

vikas shah

AirTel — Incoming calls not processed

Respected Sir,
I am Nirbhik Sengupta owner of the number [protected](Airtel) want to register a complaint about the constant harassment by my mobile service provider.Inspite of submitting all documents and the validity of my number (upto july 14, 2014)as shown on checking validity from my number, my incoming calls are not being processed and the caller is informed "THIS NUMBER IS TEMPORARILY OUT OF SERVICE". I tried calling 198 and complaining but they aren't processing my call to their customer care executive.I will be highly thankful if the problem is sorted out at the earliest as I am in urgent need of the number to be functioning properly.
Thanking you
yours faithfully
Nirbhik Sengupta

AirTel — Verification of documents

Hi,
Airtel has suddenly deactivated my sim saying that I need to submit documents for reverification. I am facing a lot of problem as I used to receive very important calls on this sim. As I am in Rajasthan and the sim is registered in Tamil Nadu, it will cost me a lot of money and time to go and submit the documents in Tamil Nadu. As they want me to submit my documents in TN not anywhere else in India. Please provide me a solution for this problem.

I was bought a airtel sim on 3.08.2012..but till now my card has not been activated..so please activate my sim card as soon as possible..thank you.!! phone number([protected])

my sim card has not been activated even after 72 hrs of purchase and the no allotted is [protected]
pl activate without further delay

kesavan
243 61 santhi nagar west
hosur 635109

My SIM CARD purchased today at 10-30 AM is not yet activated

CELL NO

[protected]

I have had exactly the same problem with my Airtel life prepaid card: My mobile no. is [protected]. I had a balance of over Rs. 200 when I last used it in August 2010. I did not need it until 18 Feb 2011, when I loaded the sim card but reigstration failed.

I contacted Airtel customer service (198) from another mobile and was told that registration is cancelled if the number is not used for 3 months. When asked where this rule is specified, the Airtel customer serivce officer just disconnected the phone. I then went to the 'Airtel Relationship Centre' in Aundh, Pune, where the number was registered and was told by one employee there there that the connection gets cancelled on if the number is not used for 15 days. A second employee called Priyanka said the connection gets cancelled on if the number is not used for 1 month. When I asked what the exact period of non-usage is, whether it is a) 15 days or b) 1 month or c) 3 months (information given by three separate Airtel Customer Service officers), and where I can find this information in writing, the employees were obviously at a loss, and rude and unhelpful to boot.

Airtel Customer Service is shockingly incompetent and ignorant. I want the same answers from Airtel as the customer above:
Ia) how can they close my account when there is an outstanding amount with them and fail to respond to my attempts at clarification; and
b) when and where it is mentioned in the prepaid service that one has to continuously use the mobile no. regardless of the life of the prepaid purchase.

our broadband bill not receipt within two month.
A/d Infront of dr. upadhyay, litoriya wali gali, datia

Airtel Mobile Prepaid — UNWANTED SERVICE MESSAGE

My moible no is [protected]. They are frequently sending service msg which i don't like at all. When I was recharged suddenly one msg came, just i cliked. then immediately Rs.99 was deducted. For your infomation even i don't know what is this. Don't send any such service msg. they are also sending cine actress msg and want to earn money. It happend to my friend. We need phone for our comfort only and not for Airtel to take it granted . I don't want any service or messsage from Airtel except at the time of recharging msg.

Hello Sir/madam,
This is regarding unwanted message subscription and deducted money dated on 15.11.2008.please block that service and refund my money as soon as possible other vise i will complain to the higher authorities.
With wating your response,
bal Krishna pandey
Mob- [protected]

dear sir,
my mibile no is [protected], a message service good morning message service is continious on my mobile no., i am deactivate this message service more than 6 times but your company end, you send the message me deactivation of this service on my mobile, but this message is not stoped and charge is continue cut in every month, so please solve this problem to your end and stop this service as soon as possible

dear sir,
my mibile no is [protected], a message service good morning message service is continious on my mobile no., i am deactivate this message service more than 6 times but your company end, you send the message me deactivation of this service on my mobile, but this message is not stoped and charge is continue cut in every day, so please solve this problem to your end and stop this service as soon as possible

i want to tell about devotional messages and pictures in my mobile. it will take charge when i want to make any call there is no balance. mainly i only call to foreign only .please deactivate it. my number wil be [protected]

Dear Sir / Mam, the airtel martimonial service have been activated by mistake in my mobile no [protected], 1st Nov-2010 onwards, Please do deactivate and disable the (one rupee per day- [protected] service) from immediate effect and also the ringtone service - [protected] is to be disablled from immediate effect

Airtel offers serverices...this is very bad.

Postpaid airtel — LEGAL NOTICE FOR NO REASON ?

Dear Reader,

I was using the AIRTEL Bharti postpaid connection [protected].Airtel was sending me huge bills (I have TATA postpaid too ) Without having used that much.

I had paid their all bills and got it disconnected. I dont know y they had now sent me legal notice for not paying 1900 ?

Kindly help and guide what they can do if i dont pay ? and what should i do ? i dont want to pay my hard earned money to some Freak Heads..

SUNIL BHARTI MITTAL IS .. AIRTEL SUKKS ...

I am Facing Similar problem as of what faced by Kirandeep Ahuja .

Bharti is Making money by FRAUDs that they play with innocents.

sunil mittal is ...

I, m Living in U.S.A. since Dec 2005, but Airtel sendind legal notices Advocate Harshwardhan Singhania to my old address in India May 2009, regarding unpaid bills which I even don't know the cell numbers .


Airtel doing great job

I am sorry to say that but Airtel cheats subscriber.

This is in continuation for my complain regarding reversal the amount ( Rs.227.89/-) of Value added services and discontinuation of value added services which I had never requested.

I am aghast that it has been charged again and only Rs.165.46/- reversed. (refer bill date: 04-Sep-2009)

IT MEANS AIRTEL MOVED BACK FROM ITS WORDS. AND ABOVE ALL AIRETL HAS COMMUNICATED THAT WITH NO USAGES FOR 3 MONTHS LINE WOULD BE DEACTIVED.

ITS REALLY UNPROFESSIONAL WAY OF DEALING WITH INDIVIDUAL.

i dont think Airtel people even see the complains.

Airtel — Delayed receipt of bills

I receive the monthly bills of my airtel blackberry only after the due date is over. Several complaints to the company has not improved the situation. it becomes very difficult to ensure timely payment of bills.

Billing — late receipt of bills

Sir,

I am residing in Group 13 (179-A), Pocket A-3, mayur Vihar Phase - III, Delhi 96. Normally we are receiving bills so late i.e. due date printed on the bill si 7th January, 2009 and the same is received on 25th January, 2008 with a rubber stamp of 30th January, 2009. The Postoffice and Banks are not accepting the rubber stamp.

Please look into the same and take necessary steps to rectify the same.

Also arrange for the online payment system, which is convenient to all public.

A line of confirmation is appreciated.

Thanking you


Yours sincerely

R K Pillai
Mobile: [protected]

Actually this is for Delhi Jal Board.

hi baburao,
what a coincidence!!
we're sailing in the same boat.. I'm fighting for a month but no response till now..

I did't receive the monthly bill for the month of April, 2009 in my mail box.

Kindly send the April bill receipt in my mail box.

Thanking You,

I want my post paid bill reciept please send as early as possible

D/ Sir/ Madam,
I request u to kindly mail me my airtel post paid mobile bills to my billing address from Apr 09 to Dec09. This is reqd for me to claim my mobile charges from my organisation.
My billing address is:
Wg Cdr T Naresh Kumar
JDES( AFL), DES,
WEST BLOCK 6, WING 2,
AIR HQs R K PURAM
N DELHI- 110066
Thanking you in anticipation.
Regards
Naresh

Airtel — late receipt of bill

To
Customer care
Airtel broadband
Chennai

Sir,

My telephone no. is[protected]. I received my bill for the period June 11,2011 to July 10, 2011 after the due date of the bill has passed i.e. August 17,201. Now i have to pay the bill along with the late charges which was not due to my negligence. I would like you to look into the matter and do the needful.

please send our last payment recipt no is[protected]

Dear sir,
I would like to inform you that i have Paid Sept 2011 bill Rs 1125 through Net banking but i have not received bill reciept,
kindly send my bill reciept through Net, So i can submit my bill in my office to get it Reimbursement.

Thanks
Md.Waliullah.Ansari
[protected]
E Mail ID:[protected]@rediffmail.com

Sometimes I wish to check up whether or not I have paid a particular bill
( post-paid mobile and landline connections. I do not know how to do it?
Please advise on my e-mail <[protected]@hotmail.com>;

Kartar Bhalla
S-327, Greater Kailash-I
New Delhi-110048

Kindly send my Feb, 2012 billpayment reciept on my email ID, my new email id : [protected]@torrentpharma.com. I paid bill through Net banking. Rs 250, but i have not reciept. please send my reciept so i can submit my bill in my office for Reimbursement
mobile no : [protected]

I am from Kolkata and I have this airtel postpaid connection ([protected]) from last 4 years. Till last 1 year they were issuing the receipt for the online payment made my credit card smartpay by auto debit every month. Now they have stopped issuing receipt to my mail id where they are sending e-bill saying that it is order of the company, not to issue payment receipt, even if you insist also they bluntly reject your payment and say they are helpless,
Since I need receipt to get it reimbursed. When I call and inquire, they say they helpless and cannot provide the e receipt for the payment which sound rediculous.They are denying the payment they have received.I have no clarification for the same.
It is mandatory to provide receipts to the consumer for the any payment received.

Let me know how to deal this grossly illegal activity of Airtel.

Debabrata Datta (mobile no : [protected])
Narendrapur, Kolkata- 700103

hi, m vineesh my no. is [protected] my gprs gone last month n i am unable to connect to GPRS as normally as my colleagues do. I don't know if it is a problem with sim or network. I had filed 53 complaints against the same in airtel 121, but no response. I had visited airtel outlet number of times but no improvements. They have simply looted my money in the name of monthly rent.

hi vineesh go to the consumers grievence cell and you will get your money back and that will teach airtel a lesson

gprs

dsfm, nksaf

i had recharge the mobile office of rs 450 but it is not active evenafter 48 hours i also make complaint to the gprs help line that is 12133 but they did not tell me any n also block my costume care
also say that ur handset is not gprs compatible when i said that airtel live is running they say that im not able to give u the manuall setting of the mobile office they will not be given to any of the airtel customar

Hii.. i read ur above complain.. you do not need to request them again and again... the right way to get ur money back is to sue them in the consumer court o[censored]r area. The company is in fault of bad services, so your complain will register at consumer court i[censored] file it, and not just the company have to pay you ur Rs.401 but also u can demand for compensation on behalf of mental harrassment. You will no need to hire any lawyer to file a complain in consumer court also the procedure is very simple to file case in consumer court with a very nominal fee from Rs. 100 to Rs.1000 depend on how much compensation u demands. Rs.100 fee is for the compensation upto Rs, 1, 00, 000.
I am giving here few websites links where you can see the consumer court addressess as well as the procedure and fee to how to file ur case.
Go on dude be strong u don't need to request these companies who r in fault of their services. After all its ur money.

The following are the address of consumer forum in Gujarat Ahemdabad

1.
Ahmedabad (City) District Forum
New Bhagwati Complex, B/s. Badsha Dairy, Near Jainmarchant Society, Paldi, Ahmedabad (City)

[protected]

[protected]



2.
Ahemdabad (Rural) District Forum 11th Floor, ‘C’ Wing, Apna Bazar, Ahemdabad (Rural)

[protected]

3.
Ahmedabad (City Additional) District Forum M. S. Building, ‘C’ Block, 11th Floor, Laldarwaja, Ahmedabad
[protected]




Also Check these links for Consumer Courts in India by states and other questions related to consumer complains...

Consumer Forum Addressess : ( http://ncdrc.nic.in/districtforums.html )
Consumer Forum Addressess : ( http://www.consumercourt.netfirms.com/consumercourtcourtaddress.htm )
Help Regarding how to file your case at Consumer Forum : ( http://ncdrc.nic.in/generalInfo.html )

I tell you that your case is strong if you have all the details of the payment you made i mean billing which shows the amount deducted from your account and also your complaint number... add all information with your proofs and file the case... Airtel will pay you back with compensation...

I hope the above things will helpful to you and also to other peoples visit this page...

Takecare

Dharm here :) from Delhi :)

i want to download gprs system on my airtel mobile no [protected]

i activated gprs unlimited rs395 for one month but ilost 238 rsin gprs charge at 121 cotumer care .answerd yu called 0041 or foreign call pls advice me wh reasion of chargemy mob.[protected]

I wanted to know, how many days can a case take in a consumer forum. Is there a time limit for the forum to decide on a particular case ? My case/complaint against TATA motors is now a year old and still have not got justice. Are they not bound by a time limit ? My lawyer who is an organisation itself says it takes 5 to 7 years sometimes ... if that is true then all these consumer awareness programs are just public eye-wash

I AM FROM KHARAGPUR, WEST BENGAL. MY MOBILE NO IS [protected].
I AM UNABLE TO UTILISE AIRTEL LIVE & NOP IN MY NOKIA 3120 CLASSIC HANDSET,
THERE IS NO SETTINGS IN MY MOBILE. I SEND SMS LIVE TO 52567, 56465 ALSO & NOP TO 52567,
BUT THERE IS NO RESPONSE . IF ANY ONE KNOW THE SETTINGS PL TELL ON MY E -MAIL ID==[protected]@gmail.com

about airtel gprs — gprs activation

before two months i was using airtel gprs, now from last 10 that activation has been barred.so please give the details about the activation, and i also want to know the airtel custmer care number of kerala.

SIR,

MY MOBILE NO-[protected].I AM RECHARGING Rs-104/- ON 09 SEP, 09. FOR GPRS CONNECTION BUT STILL ITS NOT ACTIVETED.KINDLY GIVE ME A FULL REFUND.I AM PHONED IN CUSTOMER CARE 30 TO 35 TIMES.BUT EVERY TIME THEY GIVE ME FALSE COMMETMENT. AFETR RECHARGING THIS Rs-20/- AGAIN DEBITED FROM MY MAIN BALANCE. KINDLY REFUND THE FULL AMOUNT NOW.

i had activated the 99 rs per month plan GPRS in Airtel
But i had seeing that every day the unnbilled amout goes 90 up without using gprs from the 3 november .i had call a customer care and asked about this they says they dont know and the bill which were shown os not true the bill will generated after a month that will be right but then also i had deactivated the GPRS.
i dont know why the customer care people dont know this thing that from where the unbilled amout increasing per day whitout using GPRS.

my number is [protected]
No show airtel service .
call karne per emergancy call only show karta hai.
No concet any costmar care center.

my no is [protected], I'm now inMelbourn, Australia but I'm not getting roaming service as I can't give call give to others from my mobile, will you pl look into it?

dear sir
i am ritesh singh...from kota (raj)
sir mai aap ki com. se ek baat sheyar karna chahta hun.
jis ki vajah se hamen bohot pareshani uthani pad rahi hai, ,
mai 5 salon se airtel ko use kar rah hun..
or kareeban mere grup mai 400 mobails hai jo ki air tel k hai
meri prob.. ye hai ki 1 no.. se hame bar bar call ati hai jis mai vo shaks hamen galiyen deta hai
or bohot kuch bura kahata hai .. itna bura kahta hai ki shayad mai is lettar mai nahin llikh paunga
mera mobail no. hai [protected]...or mujhe jis no se call aa rahi hai vo no. hai [protected] sir agar aap meri is complain par dhyan denge to aap ki com.. ka nam to hoga hi ...hum bhi garv se ye kah payenge ki hum ek vishvasniy kam.. se jude hue hai ...mai aap k call ka intjar karunga ...

[protected]

Twenty times the network of matter and complaint
my no. [protected] not working it's six year old
so i do port my no.

They have taken 2 weeks to convert my connection from corporate to individual which was promised to be done withhin 4 days.

After 2 weeks when I'm in singpore they disconnect my International roaming as part of the conversion. And then I dont have a connectivity from past few days.

Worst part is that I cannot contact the customer service from Singapore and Airtel doesnot even respond to the mails. Only automated mails from customer service comes which says they are working on the issue.

This is not the first instance I am having problem with Airtel. Their billing process is also pathetic. Most often I dont get my bills on time.

The worst customer support I have ever experienced. I am totally frustrated. The right guys are not on the job.

I am wondering how I can contact the CxO to escalte.

The Worst Customer Service from Airtel – A mail written by me nearly a week ago received only an auto acknowledgement not these guys are not even bothered to reply to customer complaints. Pathetic. Read below to see how airtel treats its customers
Hi,

Iam writing to complain about the pathetic customer service provided by your customer care executives. I have a postpaid mobile connection with you for almost 4 years now and yesterday (25th June) my connection had been "barred". I was getting the error message "sim card registration failed". I had called up your customer care from a landline number and told them about the issue at around 2 pm and along with all the details regarding my location landmark and everything. I even gave them a landline number to contact me in case of resolution, however i did not recieve any intimation from you. At around 10 pm when i was jus switched off and switched on again I found that it was working and i left it.

However, today (26th June) I faced the same issue in the morning and called up your customer care at around 8.30 am, your executive assured me that the issue would be resolved in "2 hours" seems like he was on a different time zone. After nearly 3 hours i called back and this time i was asked to narrate the issue from the beginning. Location land mark et al. Dont you guys have a log which records the complaints?? and follow up whether its resolved??? this time your executive went even better. They said they'll get back to me in "10 minutes" and guess wat? surprise surprise again the call never came.

I had to call back again around 1 pm and guess wat your guys would have still wanted to know wat the issue was if i had not asked them to look up for the previous calls. Pathetic.

Again a 2 hour deadline...surprisingly it worked this time and i got a message from airtel saying that my connection has been reactivated. Not so nice considering the fact it should not have been deactivated in the first place. And if there is an issue which you dont know how long its going to take to be resolved dont give timelines which your not able to meet. Atleast have the courtesy to tell me how long its gonna take so that i can make alternate arrangements. And never tell you'll call back if you have no intention of doing so.

Pathetic. Simply Pathetic.

I dont know whether the earlier issue of my calls to 121 going to corporate cell in delhi has been resolved.

However, you wont loose anythin till number portability comes in. However, be sure that i'll be posting a copy of this mail in my blog and forwarding it to all my friends.

Dinesh

To start of by saying that by far airtel has been the worst service provider i have come across would be an understatement. The fact that suprises me is that the irresponsibility continues from the customer care executives uptill the nodal officers!!! all they can provide is false promises.

I had an airetl blackberry number [protected]. In the month of july 08 i got the black berry services deactivated & got the number converted to a normal postpaid at an airtel center in Koramangla. I was surprised to find in my Aug 08 bill that the black berry charges were being still inculded & that even for the month of July the charges were levied for the full month. I had made a complaint on their customer care number & was asked to get in touch with their manager. When nothing worked i got in touch with a nodal officer Patricia on the number provided on the website. She assured that the charges would be reversed & that the blacberry services would be discontinued. This was in aug & now we are in oct 08 end, till date no sucess..few more calls to her & to a certain manager at their customer care numbers later i am still where i started that is nowhere!! The nodal officer number provided on th website doesnt work anymore and i have not used the number since the issue started.The charges amounting to some 5000 rs have not been reversed till date..

One more area where they exhibited irresponsible bevaiour to their fullest was in providing the June 08 bill requested by me. The same was sent to the company mail id which i had got changed since i left in Jun 08. Time & again I called them requesting them to mail me the bill to the changed mail id, to a response "immediately ma'am"..till date no progress..now I am being told that they no longer have the jun 08 bill in their records so cant send it!!! were they waiting for 3 months just so that they dont have to send the bill!!!

The amount of mental torture i had to go through in the last few months courtesy airtel is something i just cant put in words!! Pathetic service levels, complete disregard for any customer/ customer complaints & audacity exhibited in the responses which they give is what summarises airtel!!!

I called up the Customer Service on Nov 2nd Regarding two Concerns.


Spoke to Syed Aboobekar and Sameer S( Supervisor)


First problem was I was getting promotional SMS's from Manjunath about some property deals. I do not
have any no. displayed to mention, it only shows the name of the sender I have been receiving messages
from the same sender for the past 4 days, as my no. is in NDNC I do not like to receive any promotional
calls or SMS's, and to me its very annoying.


I spoke to Syed he was having quite a funny tone was very arrogant and kept on asking me the sender's no. which I do not know
I realized he's of no help I demanded for a Supervisor and I got Sameer on the phone, He booked a complaint
on this.


Secondly, I have made cash bill payments for both my no.'s on 25th at the airtel outlet on Richmond road.
As Airtel wont provide me any receipt or reference no I have no track of it and have been receiving calls from
Airtel enquiring about the payment. Samer wanted my payment reference no. which I was not provided with
and told me he cannot believe me that I have made the payment and denied me helping with the matter.
I asked for a manager to speak with which he said he cannot transfer, denied for an e-mail address.

I got a message even today from 121 asking to make the payment or my services will be discontinued. So I went to the
Airtel outlet where I made the payment, but It was closed down and there were lot of people standing outside with the same
problem. Then I called up 121 at 3:43 PM and spoke to Venkat, and he asked me to check with the outlet tomorrow when I asked for
Supervisor, He kept me waiting for 8 minutes and disconnected the call. What am I supposed to do now?

i strongly agree...airtel sucks and the most pathetic service I have ever experienced...the reps in cst service do not know how to speak in english or even in hindi...frst thing that you have to request after getting through to an advisor is that please do not dsconnect the call..

I am a Airtel DTH customer my DTH is not working from 5th July10 for which i made a complaint to Airtel DTH helpline number's but still no engineer has visited at my place. I used to call 3 to 4 times daily till 12th July 10 but now I have lost hope. I have paid for entire yearly package and now i am ruining myself.

Airtel DTH — Product and service, both are Pathetic

Airtel DTH,
Please spend 1/4th of what you spend on Kareena Kapoor and Saif Ali khan on your services and products. Customer care agents turning impatient because they do not understand English, they speak a MTI(Hindi of course) English and onsite technician using profanity when called back that the service was futile because the issue had resumed is completely unacceptable after we spending so much of money on an Entertainment factor and still not able to use it.

Vijay

as on 31.10.2010 to till date my connection reconnected . any person of your customer care engineer, area manager not give me response.

Please solve my complaint.

customer ID:- [protected]

Mobile No.[protected]

I have done 34rs recharge of SMS, then i had called customer service and told them my sms service is not activated. They told me that they have stopped that 34rs scheme and they had converted me to another service where i will be charge 1.20 for 3 minutes but they didnt tell me that even if i call for 1 minute they deduct the same amount 1.20rs PER MINUTE.

I have called to customer service many times to stop this service, but they are not withdrawing this service and i have to pay 1.20rs PER MINUTE instead of 50 paisa, also the customer service numbers are chargable.

Again and again they are telling me to send one message to unsubcribe the service, that message also doesn't work.

They subscribe many services themselves in the account and deduct money like anything again we have to call them to ask for refund.

I dont really know what to do with this

SUBJECT: Pathetic Customer Service!

Dear Ajay / Whomsoever concerned,

I had a small query on my recharge amount and wished to have it cleared with the Airtel DTH customer service. I was routed to a CSR, a lady whose name I do not recall now. Her communication was so pathetic, that she was unable to even understand my query. Baffled, I asked to be connected to her manager when she hung up on me (I was under the impression that it was not allowed in any decent call center, let alone Airtel's). I am sure you can track this executive (from my Cus. ID / mob no.) and take necessary actions.

I again tried reaching the customer call center to lodge my complaint. This time I ended up talking to three CSRs with one thing in common - baffling communication. The first one was a lady, whose name I again do not recall, second was one Mr. Lal Bahadur Patel, third another gentleman Mr. Dipesh. The transfer to these people happened post my request to be connected to the center manager as I did not wish to waste my time with the "CSRs" with such a wonderful communication ability. I ended up repeatedly getting transferred to different CSRs and never once to the concerned manager. The last CSR Mr. Dipesh put me on hold for more than 10 Minutes post which I had to hang up.

My Queries:

* Do you guys take care of the basic criteria selecting a CSR - Communication Skill?
* Are the managers of a center so difficult to talk to?
* Do the executives have the freedom to perform to their whims and qualms?
* Do you really have the audacity to call yourself "international" with such a pathetic service being provided?
* Why can't you guys maintain the quality of Airtel Mobile?

FYI this is the case with Airtel Broadband too. In this case, they have still left the wiring all over my place without proper wall clamping. My understanding is that for the DTH and Broadband, Airtel has gone for "franchisees" which do not meet the basic necessity of "understanding" a customer's requirement. Some amateurs would do a better job overall.

My household having four subscriptions to various products of Airtel (2 mobiles, 1 Broadband, 1 DTH) now will be rethinking on other options too (I will wait for a day, then start thinking seriously about the TATAs). This experience have indeed made a huge negative impact on my 7-8 years loyalty to the brand called Airtel.
--
Kiron S G

I took a SIM card during second week of Feb 2011 with all the proofs required. The dealer did not activate my sim even after 20 hours. I called customer care and then they got it activated.

After two weeks I got a call from a Bangalore local number. The guy on the other side sounded uncivilized and rude. He claimed to be from Airtel office and asked me to share my fathers name ad other details. I an my friends often get such calls and I assumed this to be one of such kind or has something to do with identity theft. When I explained my concern, the person in an arrogant low grade done told me that my sim will be blocked. I told him that i will call Airtel customer care, get things confirmed.

I sent an email to airtel [protected]@airtel... id and explained my concern. I got a reply back asking me to share the details which I sent across.

But after a week my outgoing calls are blocked. Since then I have called the customer care some 4 to 5 times and everytime i explained the whole story to the representative and the supervisor. Till now I might have iterated the story some ten times. everytime I got a response that i will get a call within 48 hours but I never received any call.

Now I am fed up and am moving to a different service provider. I am afraid Airtel will not be able to retain its customers with such people in verification department and customer care. This bad experience with Airtel is promting me to join 'Say no to Airtel' campaign.

My ex Airtel number - [protected]

refer to below request numbers and if this company has anything called 'caller logs' just trak the logs and the conversations.
cwbar[protected]
cwbar[protected]

I am not lodging this complaint to get my number back since I do not want to continue with Airtel anymore. I am lodging this so that they know how frustrated people are with their service.

Hi,
I bought airtel digital TV two weeks back and after a week there were problems with the transmission.
For just registering a complaint I had to call the bloody "customer service" 10 times.
Even after registering the complaint the service engineers would not turn up and to enquire this I had to call even the Nodal Officer who is just an who does not know anything. he himself could not contact the service engineer.

What pathetic service they have??! Sunil Mittal if you are listening this please close your digital TV division.
It is nothing but cheating people. You are no less a fraud than our politicians.

Airtel customer ID - [protected]. Service request number 6909157

In my entire life in India and dealing with various consumer companies, there has not been any company with a worse customer care than Airtel DTH. Infact based on my experience I feel no company is even 10% as bad as Airtel DTH.

CUSTOMER CARE LINES GET CUT ABRUPTLY OR GO BLANK - how the heck are customers supposed to contact the company to sort out service problems. To top it up Airtel DTH has also excelled in recruiting the horrible on field service engineers who show no interest to do their bit to ensure customer satisfaction.

Anyone looking to buy a DTH - pls be aware that in case you buy Airtel DTH, you will never be able to reach their customer care and be prepared to be insulted as a customer - after you call is on hold for 10 minutes it will get cut or go blank - and this is a recurring issue and not one off. There is a strong possibility that you might feel insulted by their service engineers also. As of now I feel I have really wasted Rs 3750 of my hard earned money by subscribing to Airtel's DVR package. The only reason I when for Airtel DTH was that I have been a customer of Airtel fixed line/ broadband for 4 years and found the fixed line/ broadband customer service to be exemplary and probably the best that I have experienced in India. However after buying DTH I feel I have had the worst customer care experience in my life.

Finally, today is day 5 of no signal at my home. Airtel DTH - you have unfairly deprived me and my family of a key source of family entertainment after charging me in advance. Pls keep in mind I would strongly urge anyone I know to avoid an Airtel product henceforth.

Airtel DTH team - Congratulations on your success in your attempts to destroy the reputation of what is one of India's leading brands and in the process also pocket hard earned money of your naive consumers.

Hari, I sympathize with you. I'm having a similar (much worse) experience with Airtel. My complaint regarding the faulty STB is now pending for 2 weeks. Refer to http://www.consumercomplaints.in/complaints/airtel-c557427.html for details.

Good luck if you choose to subscribe to any of Airtel's services/products. Mr Mittal is not interested in hearing consumer complaints.

Respected Sir/Madam,
My name is Saurav Kumar.I m prepaid airtel consumer from last 1.5 yrs n my no. is [protected]...I have blackberry curve(8520).I have paid for Internet Services on 13th of April 2011..n its been more than 5 days n my service is still not activated...everytym i called customer service for manual setting.either they put me on hold,or dey trf call to other agent.used profaine language on call....n harass me a lot....... Pls look into dis matter....

Dear Mr Rakesh Ranga,

Just a superficial line saying you apologize for the inconvenience caused means nothing for a customer who has been denied his right to watch TV with his family at home for 8 full days after paying Airtel in advance. I can understand 2-3 days, but 8 days and still counting, is utterly ridiculous to put it mildly. Its been like an hour spent every day trying to write mails/ contact people ever day for the last seven days, and you add to that the mental hangover feeling that you are left with when treated so poorly by Airtel. What do you mean by you apologize for inconvenience?? Can you explain pls. On top of it every alternate day someone from customer care calls me and wastes my asksingwhat is the problem and whether my connection is working???? On what basis are they asking whether my connection is working? How can it work unless some service engineer comes home and rectifies the defect? And when I communicate this to them they say they will send a person the next day and NO body turns up the next day. And when I call back the same customer care exectutive the next day he does not oick the call and does not respond to messages (the same thing happened with a customer care executive with the number[protected]. If you really mean your 'apology' explain to me clearly why even after 8 days my connection is still not working? Explain to me what action will you take against irresponsible customer care executives like the one with the number[protected], who calls one day and says he will sort out the problem next day and is so arrogant to not respond when the customer calls or messages the next day?? What action will you take against the local service engineer who came to my home on 14th April and said he will get some extra cables the next dayand re-install my dish at a different location to receive signal and just vanished after that and does not respond to customer calls the next day.
In absence of you addressing the above issues, your 'apology' means absolutely NOTHING.

I m waiting for ur resolution.Thnks

Dear Mr Rakesh Ranga,

I would like to note here that the problem has been resolved after undue and inexplicable delay from your end and after making me endure my worst experience as a customer of any product or service.

regards
Hari

I have never seen such a pathetic customer care service in my life. I am not
able to watch any channel since yesterday evening and made nearly 15 calls to
the Airtel Customer care with no use. Whoever attends the calls hold the line
for more than 20 minutes and simply disconnect the call without even informing
the customer.

I hope the new connections are coming to you because of the customer response
and if you are treating your customer like ¿DONKEYS¿ am sure that this is the
end of it. I am not going to suggest AIRTEL to any friends and if possible I
will give the bad customer care response examples.

I am sure that this mail also will not do much sense to my problem.

Suggestion: Please follow some good practices while setting up a Customer Care
Center at least an SLA.

This has reference to my Complaint for my DTH SET Box .ID [protected]

I took new connection last year and the Box was change twice. I contacted your Call Center several times since 4th july and after 14th july my set top box is stop working. I had talked to your executive at your Call centre. Every time either the phone was diconnected by their Side or they are not able to solve the problem

I had talk with one of Your CGM Ms. Ritu Kaul some 20 minitus regarding my problem. She assure me that the problem will solve and once again phone was disconnected by her and she had not forwarded the Complaint. Next day when I contacted again at ur Call center I was confirmed about this by If I am not wrong by Mr. Vivek that the phone was disconnect and complaint was not forwarded by Ritu Kaul. He then forwarded the complaint the my SET Top Box was replaced due to technical problem. Now they require me to Pay Rs.350/- to restart my STB.


This STB is not working since 14.7.2011 and every time it is stopped with the same problem. Then why should we pay everytime for the same.

I had contacted you also several time but everytime u were in Meeting I was told by Mr. Anil the coordinatorsdrop my Number and . Even I contacted at 10 in the morning u r in meeting and when I contacted you in afternoon u r in meeting as if you are more busy than Mr. Bharti Mittal ?

Now I request u to look into the matter and solve the problem otherwise I have to write to Your Chairman Directly.

DTH SET Box .ID [protected]
Today morning one Mr. Navin has connected regarding my problem and once again there is no solution of my problem insisting for pay Rs.350/- for STB box. He also said that their might be problem with my TV or with my Electricity line.

Instead of sending this problem to Technical Department they are insisting of Rs.350/- for set top box.

The problem is occuring again and again since the installation of DTH and STB Box was changed and once again the same problem is there in STB Box and now they are saying since gurantee is over I have to pay the amount.

I think Air tel is not ready to solve the problem.

DTH SET Box .ID [protected]

connected may be read as contacted

Hello All,

I've trying to call airtell customer care division for last 2 weeks to activate my ISD. All of you must be aware that their customer service calls are chared. My problem never got resolved - whenever I call them they say they have a technical issue and call after 2 hours. days are there when I tried calling them more than 10 times a day and all the times I got the same answer ' technicla problem-call after 2 hours'. I am frustated and totally lost hope about their Customer service. I also advised couple of my friends to quit using airtel. I am getting a new sim card tomorrow. If this is happening again, I am sure people in Mumbai will never use airtel connection again.

i have an airtel mobile no. [protected] and i have buy a new x2-01 nokia set it has schem that 100 mb data but i dont get it and when i complaint agenst it the costemer care center dont atend my call

I called up Airtel DTH customer care this Monday morning 9th April regarding a video problem that we were facing causing the TV programming to freeze every few minutes. I was told that the service engineer will visit our place the same day to fix the same. We received a call from the service engineer who promised to come by 4 pm. However nobody came. I called up the engineer at 6pm and he said he would be at my place within half an hour, that also did not happen.
Next morning 10th April I called up Airtel customer care again and they told me that the complaint has been postponed and will be resolved on Tuesday itself. Again I received a call from service engineer and again he did not show up the whole day.
On Wed 11th Apr I tried my luck with Airtel customer care again and they promised that they would get the issue fixed ASAP. The service engineer again called up and again didn't show up at my place.
On Thu 12th Apr I had given up all hope of getting the problem fixed and was planning to get another DTH connection installed. I was pleasantly surprised when I got a call from the engineer who said he would be visiting my place by 11:30 am. As was expected nobody turned up, so at 2 pm I called him up and he told me that he would be coming by in another half an hour. Again that did not happen. I called him up again at 4:00 pm and again was told that he would be coming in another half an hour. Finally the engineer showed up at 5:15 pm. When I asked him why he was so late he didn't care to even respond properly as if I was speaking to a wall. I repeated the question and then he very obligingly and condescendingly said that he will come when he has the time. After investigating the issue he told us that the receiver has to be replaced. When we asked him to tell us the cost and replace the same he told us that he doesn't have the part with him nor does he know the cost of the same and told us he will fix it the next day.
My questions to Airtel DTH are:
a. What kind of pathetic customer service is this?
b. There is no commitment of any sort - no proactive measure to communicate any change of plans by the service engineers etc. We stayed back the whole of yesterday just so that the service engineer doesn't find the house locked when he visits and these people don't even care to call and inform about if and when they would come.
c. Why does Airtel charge for engineer visits for such pathetic service?

My AirTel number is [protected]. Recently, I have top up my number with Rs30 and after sometime Rs10 from my account got deducted. I called Customer Service and was told by one of the poor customer service agent that they have lodged a complaint and soon I’ll be receiving a call from Supervisor. Finally, I received a call and again I have to explain her entire story and as usual she was fake and if you call listen to that call, she promised and assured me that in the next 4 Hours I’ll be receiving the credit. However, after couple of hours I again call Customer Service and I was told that “SIR, YOU WILL BE RECEIVING THAT AMOUNT ON 1ST OF MAY”.... I was surprised, I told that gentlemen that I was promised that the amount will get credit in the next 4 hours.

Anyways, It was my fault that I trust AirTel so I waited till 1st of May which is today and called the Poor Customer Service Company once again to know how much time does it take for them to credited 9 RUPESS... tell u what I was again told that just now we have lodge your complain and again I have to wait for a call from the Supervisor.

I would appreciate if someone from the management could look into this issue and sort it out as soon as possible. I’m gonna wait till tomorrow evening and if I did not received my money, I’m gonna change my network from AirTel to Vodafone.

Thanking you,

AIRTEL WIFI 4G NO.[protected]We are really sorry to say that We are deeply disappointed and frustrated by the way airtel has handled our case. We have been a long time user of airtelbroadband have been using a 4g wifi plan across all our branches.Problem :-wifi router wasn’t working properly. so we called up the customer care andlodged a complaint. The technicians never turned up instead closed thecomplaints without our notice. We have lodged a complaint since Jan 2015 andtill today airtel is failed to attend to the complaint. When we called up againin the month of April 15 airtel said that complaint has been attended and devicehas been replaced on records which is not done in practical. We have told themto give the time and date when the technician attended the complaint so that wecan check the CCTV camera and visitor pass records which airtel is unable to produce.Today, we sent a router to the service centre for repair at the dealer locatedat Rajajinagar and Mr.Benjamin is charging us Rs.1800/- for repairing the routerwhich was under warranty period.The worst router and worst service of airtel can anyone see in their lives. We are really frustrated and very disappointed from the sevice of airtel. Airteldo not take a feed back once complaint attended by the technicians as they canclose complaints on their own and make money. This is the training given by theairtel to the technical team and customer service team.Poor service and one can see poor work culture, carelessness in their team. Wefeel so helpless that the complaint not been attended since Jan 15 and not ableto find a permanent solution to this problem.Never thought that airtel would come down to such a nasty level. Please investigate the matter else the matter will be routed to our Legal Department atMumbai for further action on the matter.Best Regards, Rajesh / Cynthia