[Resolved]  Airtel Postpaid — Not processing postpaid to prepaid request

Address:Hyderabad, Andhra Pradesh

I have made a Request for migration of postpaid to prepaid. details below

1. Request dated : 20/10/2011

2. Airtel Relationship center, Ameerpet, Hyderabad (ZION associates)

3. Sim no:[protected] (H-3), Phone no: [protected]

4. Amount cleared as per customer service on 20/10/2011 Rs 1730.00 against postpaid balance Amount collected for prepaid Rs 35+65, Rs 222 recharge.

My account is still not migrated to prepaid. I have tried contacting airtel relationship center, ameerpet, Hyderabad, AP. I only get one response from them that "they are trying to convert will be converted in couple of days"
But I have been struggling to do so in last 3 months and my number is still not been migrated to prepaid. All I hear from them is they would wave my monthly charges made after the migration request and convert to prepaid. Every month I am issued new bill which I am not liable to pay, I have cleared all my dues at the time of transfer and I did not use the mobile since then. I am usually out of city it is difficult for me to go and spend time with relationship center. Even then I went 4 to 5 times and emphasized them to take serious action, but they are least bothered and I
can still see my file lying in the bunch. We I contact customer care they put me this automated response

"We apologize for inconvenience caused to you in this regard.

Kindly be informed that as per the Service Request number 40782755, your request for conversion from postpaid to prepaid has been denied due to non receipt of payment. We request you to kindly make the payment towads your bill dated 21/01/2012 to process your request. We request your kind cooperation and understanding in this regard."

If there any dues left during migration I can clear them out,but I am not willing to pay the bills after migration request is made.

I do not understand why it is that difficult to do a simple postpaid to prepaid transfer. I request you to kindly take serious action and I am not liable to pay any of the postpaid bills after the request. Please kindly help me out with is issue.

Please find the attachment of the receipt on the request.

Thanking you

Chiranjeevi Kodali

Airtel mobile no: [protected]
Alternate number: [protected]
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Airtel Postpaid — Migrate to Postpaid to prepaid

Dear Sir, I am using Airtel Postpaid number [protected] more than 4 years. When I take this connection, this number was Prepaid and after that I have converted it into Postpaid. Now I have made a request to Airtel to change this number to Prepaid. They are demanding 7500 Rs for changing it into prepaid. As per their words they said that this number is gold categary number. Sir, Why I will pay extra for this number. I have paid more than 1 lac rupees in the last 4 years in the form of bills to Airtel. This number relates to me and I am the Solely owner. On the moment i have purchased this number I have paid 1000Rs for this. So i dont want to re pay for that number again. Kindly resoulte the matter and help me out to migrate this number from billing to prepaid.
Regards,
Ajay Kumar Sareen
[protected]
Respected sir/ madam,
i had number [protected] it was a postapaid number then i wanted to convert it in prepaid i gave that document to store (Amit communication ) in thermax chowk akurdi, pune they ask me to pay the postapaid bill first then i paid all outstanding amount i have a bill of that number.. i have a payment recipt. they ask me to wait for a 15days it is be 3 to 4 month now and that number being used by some other person. i had been to that store where i gave my documents a number of time however i didnt get a proper responce. i told them that i have purchase this number for 12500rs. i told them i want this number back they told me it is not possible now i feel this is unfair to me pls help.
hello sir/ madam
my name is kumaran and my number [protected] i was request in 3/7/12 want to change the postpaid number to prepaid number in chrompert airterl showroom and also paid full outstanding payment of rs 358/- rec no 28035 but two months no response in that show room so help to change the postpaid no to prepaid no and pls take the action immed. thank u

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54508
    Pending
    0
    Resolved
    21959
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information