dear sir/madem,
i got a prerecorded call from airtel on 12/1/2008, at 7.00-7.30 Am, which played three songs, and before the tunes it was said that my airtel live has been activated and these tunes are free to be downloded, it played three to four times, so as an advice i pressed the button, even the song for which i pressed the desired key, was not activated.
on the same day, when i checked my account, it showed a negative balance,and was humiliating to me. i registered a complaint against that, that this is against my will and i have been cheated. nobody dare to listen to me, on the next day i did the same exercise, and i was told to narrate my story (not the complaint) to [protected]@airtelindia.com, a computer generated answer was sent to me, and after that nobody asked me what has happened.
Sir, i want to know that is there any way to solve the problem, or should i proceed to the consumer forem, because as per court orders, no operator could send the message or call me without my approval, and this is the case of insulting the consumer, its not the case of money deduction but callaus behavious of the service provider.
Kindly suggest, what should i do or what could be done?
Thanks,
Karan Singh Bisht
Aug 13, 2020
Complaint marked as Resolved
My cell number id [protected]. I am not subscrive any service/ no received any call from airtel today[protected] on my cell. At 13:10:28 I received a message " Dear Customer, Rs 25 has been charged for Subscription of missed You services for the current month" Sender: 4775, Message center: [protected].
When I talked to with Airtel Customer service officer Mr. Ajay by dialing [protected] at 15:45 hrs for know the reason of Deduction of credit for unwanted services without request now Mr. Ajay said, the service is activated as per ypur request. When I complained that I never request or subscribe that service he told me that, he is unable to provide the detail because his server is down for 24 Hrs & says to send the SMS on 121 to received the detail information & unsubscribe the service. Now I am send the SMS to 121 as per Mr. Ajay's request/Customer care officer but no response from Airtel.
Without my request or my knowledge Airtel have deducted for Subscription of missed call. It had been noticed that lot o[censored]nwanted sms stuffs and invitation calls are received which disturbs during office recehours / meetings. Expecting a better service from this mobile service provider in future. In name of entertainments please dont fool the customers by deducting from the credits without their knowledge or acceptance.
Please unsubscribe the missed call service and return my Deduction amount.
Regards,
Rajnish Kumar
[protected]