Airtel Complaints & Reviews

i have been using airtel prepaid card from last 2 months. my number is [protected] in name o[censored]jwal sarvaiya> the have charged me 99 rupees 4 times for dosnloading java game from airtel live. but i have not downloaded it once also. after that they have charged me 155,55,30 simaultaneously for the same> they are not responding to my complains and not refunding the amount.

I have an airtel landline/dsl since 2005 but I have been having constant disturbance on my line. As these were not rectified, I bought an airtel sim card and gave as my verification details - a copy of my passport, my driving licence and airtel landline number. I also put an additional recharge of Rs 500. (mobile no [protected]) packed Nov 2011 - activated on 20.12.2011. Further, I got a verification call in which I verified all the details. A few days later, I found my number blocked and I was asked per mobile to verify my account, I did so but it was not actiivated. I called again and the lady started misbehaving and started asking me my 'marital details'. This is a sheer breech of privacy. Finally I got someone on the line who activated my calls.
Yesterday suddenly my sim was blocked saying that it could not be verified. This is all the more absurd as I had earlier received a payment alert from airtel regarding my landline/dsl though I had not registered my number. Subsequently Icalled the customercare for mobiles but 3 times the phone was put down on me.

Finally I called up several other numbers and got the following [protected] (nodal officer Vikrant Pandey. I spoke to a Mr Vijay who said the problem would be immediately rectified. He gave me a REF No: F[protected] and siad I should dial 46081111. I called there and gave them the Ref. They said they could do nothing and that I should call up yet another number [protected]. There I spoke to a Ms Nasim who said that the reason the verification had failed is that the number was to be in the name of a Sunita devi. Therefore I should resubmit my documents to the Relationship Centre and it would be immediately activated. I went to the Centre and the man started misbehaving and when I asked him for his name, he refused to give it. Furthermore he threatened me and told the others that they should make sure the problem was not rectified. He then said it was the fault of the dealer. I subsequently went to the dealer who showed and gave me back the form that had been filled in which clearly shows my name, my landline number and all my documents attested. No reason had been given by airtel as to why the papers were returned. This is pure cheating and a SCAM.

I am simply disgusted for I have been a client with Airtel since 2005. Each and every bill has been paid on time.

The landline and DSL service has completely deteriorated. The aspect of customercare constantly putting down the phone, giving me appointments on which their engineers will come is not met.

As a professional, I have lost work time.

As a professional woman, I have been abused and asked about my private life.

As an old customer, I have been treated as dirt.

Giti Thadani

Dear sir,
I have informed the customer care center regarding cancellation of installation of airtel fixed line connection last month as I don't need this service now. This service was disconnected on 18/11/2011. Kindly settle the A/Cs if any due to me, as well as my security amt. may also please be refunded to me at the earliest. Please contact me on [protected] for any further information.

Thanking You
B.L . Sood
C6B/14,
Janakpuri, New Delhi-110058
bhandarilal.[protected]@gmail.com

We was an old connection(Connection A/c No.[protected] of Airtel at our D-12, Okhla Phase 1, site, in which we were using 3333 plan & need some minor changes but Bharti Airtel never make it possible & replied us that your connection is standalone type(Data Line). But that connection we get with voice & data. I was surprised and ask them that how they make it possible (a plan which only comes in data & voice run only data line).

They suggested us to surrender the old connection & purchase a new one. Before surrender my old connection I am informed the Bharti Airtel nodal officer that after surrender, I want same static ip (122.176.35.195) used in old plan in this new connection but their executive told us that is a chargeable service and changes charge is Rs. 2500/-. I doesn't understand that old static ip is free because of we surrender the connection & static ip. Bharti Airtel was bind us to surrender the old plan.

The above issue is raise due to Bharti Airtel department, We face lots of problem in our official work. But they doesn't want to understand our problem & given assistance. Bharti Airtel only want to earn for any how. This is not the way to serve the commercial clients.

Please help me to obtain my old static ip 122.176.35.195 & Close my Service Request 10032596 on urgent basis

Dissatisfying Customer of Bharti Airtel Limited

Naveen Chandra
[protected]
Regent Automobiles Pvt. Ltd.
D-12 Okhla Phase 1, New Delhi
New Connection Number :[protected]
Old Connection A/c No. 10788101

[protected]Original Message[protected]
From: regent.[protected]@airtelmail.in
To: appellate.[protected]@in.airtel.com
Cc: [protected]@trai.gov.in;regent.[protected]@airtelmail.in
Sent: 09/01/2012 01:35:57 PM
Subject: Service Request 10032596 : Replace static ip

Dear Sir/ Madam,
Please intemate us the current situation regarding the replacement of static ip
122.176.119.126 with 122.176.35.195 as per our discussion.
Today given Service Request No. 10032596 by nodal officer and told me that the
problem resolve till 9th Jaunuary 2012 but no one reached at our site till the
time.
Please send your technical person on urgent basis regarding the configuration
of static ip 122.176.35.195. Becuase we also need lots of time to configure &
check connectivity with our German based host of Chevrolet.
Regards
Naveen Chandra
IT - Head
[protected]
Regent Automobiles Private Limited
D-12, Okhla Phase - 1, New Delhi.
Connection no.[protected]

On Fri, Jan 6, 2012 at 6:30 PM, regent wrote:
Dear Sir,
We was using an Airtel Connection A/c. No. 10788101 with static ip
122.176.35.195. Few days back we surrender that connection.
And take another plan in connection no.[protected] in which you given us a
new static ip i.e. 122.176.119.126.
I requested to you please replace the new static ip 122.176.119.126 with our
previous surrender static ip 122.176.35.195.
Our Germany based host configured with static ip122.176.35.195. So please
configure the same static ip as urgent basis.
Required static ip :122.176.35.195.
This is a formality mail as per our telephonic discussion.
Regards,
Naveen Chandra
IT - Head
[protected]
Regent Automobiles Private Limited
Connection no.[protected]

On Fri, Jan 6, 2012 at 12:11 PM, regent wrote:
Dear Jyoti,
We was an old standalone connection of Airtel at our D-12, Okhla Phase 1, site,
in which we need some minor changes but you never make it possible. That's why
you bind us to surrender the old connection & purchase a new one.
But now I want same static ip (122.176.35.195) used in old plan in this new
plan but your executive told us that is a chargeable service and changes charge
Rs. 2500/-.
I doesn't understand that old static ip is free because of we surrender the
plan. Bharti Airtel was bind us to surrender the old plan.
The above issue is raise due to your department, we face lots of problem in our
official work. But you doesn't want to understand our problem & given
assistance. Your company only want to earn for everything. This is not the
way to serve the peoples.
Given me my service request urgent.
Your Dissatisfying Customer
Naveen Chandra
[protected]
Regent Automobiles Pvt. Ltd.
D-12 Okhla Phase 1, New Delhi
New Connection Number :[protected]
Old Connection A/c No. 10788101

My Airtel DTH Setop box is yet to be repaired till this time

From: ROY , DEBANJANA.
Sent: 10 January 2012 18:03
To: '[protected]@airtel.in'
Subject: RE: Setop box not repaired (Airtel DTH Customer ID : [protected] )

As desired ,Airtel DTH Customer ID : [protected] ,hope my problem gets a solution from you now

From: ROY , DEBANJANA.
Sent: 10 January 2012 16:56
To: '[protected]@airtel.in'
Subject: Setop box not repaired

We have been following up with the dealer in Jagatsinghpur for replacement of Setop box but the dealer is playing cat and mouse game about replacing the same .It was once replaced with a faulty set and when asked by the repair mechanic to replace it for the 2nd time ,the dealer is saying he cannot send one because it is raining.

Such unprofessionalism and clever acts should be abolished from the business . Hope my setop box gets repaired in this lifetime .

The issue is under complaint since October 2011 BUT YET TO GET A SOLUTION FROM AIRTEL CUSTOMER SERVICES .

Dealer contact no. in Jagatsinghpur; [protected]
Mechanic is Manas : [protected]


From: ROY , DEBANJANA.
Sent: 10 January 2012 10:09
To: '[protected]@airtel.in'
Subject: RE: Acknowledgement Mail.

Contact no. is [protected]

From: [protected]@airtel.in [mailto:[protected]@airtel.in]
Sent: 10 January 2012 10:07
To: ROY , DEBANJANA.
Subject: Acknowledgement Mail.

Dear Customer,

Thank you for writing to airtel digital TV.
We would request you to kindly mention your account Id or Contact number in order to process your request.

Please note that this is a computer generated auto response


Warm Regards,
Airtel Customer Care
www.airtel.in

[protected]-Original Message[protected]------
Subject: Picture not coming
Date: 10-JAN-12
From: [protected]@iocl.co.in
To: [protected]@airtel.in
Message body:
We are facing problem with the Airtel setop box since October 2011 ,we have
approached many times the customer support but no help provided till date .
Kindly extend service engineer to rectify the problem at the following address:

DEBANJANA ROY
QTR. NO. 4302D
PARADIP OIL REFINERY,
DIST : JAGATSINGHPUR,
ORISSA-754141
Mobile no:[protected]

Greetings Airtel,
This is a complaint letter from myself regarding my money getting deducted unnecessarily (from my Airtel Prepaid Kerala Account) through some ACTIVE SMS service even though I have not subscribed for any.

SMS SERVICE DETAILS (Message Details) :-
Sender ID :- AD-97890
Type :- Dating
Category :- Dating Tips
Amt deducted :- One Rupee Per incoming SMS.
Last SMS Received :- On 11- JAN - 2011 at 02:47:03 AM

Steps already taken from my side :-

1) Spoke to an Airtel customer service executive regarding the same and got a *fake
confirmation from his side that my problem has been resolved. It may be kindly noted that
as per his direction I have also :-
1) send stop sms to 121
2) made the "Info service" in the massage settings of my handset to "OFF" mode.


RESULT :- THE ISSUE STILL EXISTS < Still getting the amt deducting dating tips sms. >


2) Spoke to a second Airtel customer service executive (Shamna on 09/Jan/2011) regarding the same and again received a *fake assurance from her side that my problem has been resolved. Request Reference number is CBDSB[protected]

RESULT :- THE ISSUE STILL EXISTS < Still getting the "amt deducting dating tips" sms. >

3) Spoke to a senior Airtel customer service executive (Aishwarya on 11/Jan/2011) regarding the same. I told her that today morning 02:47:03 AM also I have received the "amt deducting dating tips" sms. But she told me that she cant find any such sms service active for my mobile and hence there is nothing that she can do further.

I am using Airtel service for many years. But now a days, I am very sorry to say that its really frustrating and irritating to the core. The commitment, the service and attitude that we receive from the customer care reps are totally horrible. There is no sorry figure, no apologies and not even any respect. The second CSE namley Shamna just kept the phone in between the conversation.

I am just astonished to realize that after making such a big mistake nobody from the customer care is not even saying that "I/we am sorry" ya "I/we apologize".


I expect the Airtel team to resolve my issue as early as possible and let me know a true conformation from you side regarding the same matter. I hope I get the justice this time with Airtel before making me move towards the consumer court procedures.

Regards,
Sudeep Ganesh.
[protected]

Mobile No: [protected]. I have not activated any MMS service. But i have receiving sms message and deducting 2 Rs from my mobile account. i want to deactivate the same immediately. and return back the same immediatly

I Have already called customer care and informed 6 times and i have sent the message more than 10 times to stop the MMS service subscription for this mobile no.

Why you are begging like this ? You earning profit by begging like this only ah ? How much time one person should call and message for you. Instead of begging like this you can do directly.

There is no words to scold your service ,simply from your side you will activate some other things and deducting money from our side. This is not shame for like this big mobile service provider.

Why you guys doing this begging job like this. I have too much of anger if i call from mobile means simply you omiting the call.


Hereafter if you activate anything for this mobile i will surely call and scold like anything. Thatz sure.

Sir/Ma'am

I would like to raise the same complaint for my Airtel prepaid phone number bearing [protected]. Inspite of having sufficient balance I am unable to make calls and I am also getting an automated reply as ‘U HAVE INSUFFICIENT BALANCE TO MAKE A CALL and gets disconnected. I have faced a lot of problems because of it, unable to make important calls at most urgent times.

I tried contacting airtel helpline and even that gets disconnected, because of insufficient balance. It requires a minimum balance of 50paise.
I called up customer care services so many times but nobody is taking the responsibility and no one ready to take up this issue seriously. Sometimes i was put on hold for some 15 min or more than that saying they are transferring this call to somebody else and they never come back. Sometimes they themselves cut off the call.Sometimes they say its a problem with your handset but let me make it very clear to you that i changed my handset last month only. This problem was there even before changing my handset. I told them the same but they do not agree. I am highly disappointed with the way you guys are responding.I am facing a lot of problems because of this.

Please make sure that this doesn’t happen again.

Awaiting your kind reply.

Thanks,
Vinita

I HAVE PORTED FROM VODAFONE TO AIRTEL.
ON THE PORT BEING SUCCESSFUL(1.12.2011) I CALLED IN AIRTEL CUSTOMER CARE TO KNOW MY TARRIFF PLAN
THE CUSTOMER CARE EXECUTIVE INFORMED ME THAT I HAD GOT 800 AIRTEL TO AIRTEL FREE MINUTES 5OO SMS AFTER WHICH MY AIRTEL TO AIRTEL CALL CHARGES WOULD BE 10 PAISE PER MINUTE AND AIRTEL TO OTHER MOBILE 60 PAISE PER MINUTE VALID FOR ONE YEAR.
WHEN THE FREE MINUTES WERE OVER I WAS BEING CHARGED @25 PAISE PER MINUTE ON LOCAL AIRTEL CALLS INSTEAD OF 10 PAISE PER MINUTE.
AFTER THIS I CALLED AIRTEL CUSTOMER CARE (ON 1.1.2012) TO ENQUIRE ABOUT THE MATTER AND I WAS TOLD THAT I NEED TO MAKE A COMPLAINT TO THE NODAL AUTHORITY OF AIRTEL.
I MADE A COMPLAINT WITH THE AFORESAID AUTHORITY AND IT WAS ADRESSED BY MISS DEEPIKA ON 3.1.2012 .
THEN ON 9.1.2012 I RECEIVED A CALL FROM AIRTEL SAYING THAT THE MATTER WAS RESOLVED.
I HAD HARDLY HUNG UP THE CALL WHEN I MADE A LOCAL CALL ON AN AIRTEL NUMBER AND I WAS CHARGED @25 PAISE PER MINUTE.
I CALLED UP THE NODAL AUTHORITY OF AIRTEL ONCE MORE TO MAKE A COMPLAINT.
THIS TIME THE COMPLAINT WAS ADDRESSED BY MR. ANIRBAN DEY WHO TOLD ME THAT THERE WAS NO SUCH OFFER FOR CUSTOMERS WHO PORT INTO AIRTEL FROM OTHER NETWORKS AND THAT IT WAS THE MISTAKE OF THE CUSTOMER CASE EXECUTIVE WHO GAVE ME WRONG INFORMATION.
HE ALSO INFORMED ME THAT THE CUSTOMER CARE EXECUTIVE HAD NO AUTHORITY TO GIVE ME INFORMATION ABOUT MY TARRIFF.
MY QUESTION IS WHY SHOULD AN INNOCENT CONSUMER SUFFER FOR A FAULT ON THE PART OF A PERSON WHO ASSUMES THE CHARACTER OF A REPRESENTATIVE OF SUCH A WIDELY USED MULTINATIONAL SERVICE PROVIDER?
THEREFORE ITS MY REQUEST THAT I SHOULD GET THE TARRIFF INFORMED TO ME BY THE CUSTOMER CARE EXECUTIVE FOR THE INFORMED PERIOD.
- MAYANK AGARWAL (CONSUMER)
-[protected] (NUMBER UNDER THE CONFLICT)

I would like to bring it to your notice, the issues faced in mnp. I am a user of airtel in pune. I had applied for a porting code on the 28th of december and got the same az139668. I applied with all the documents to vodafone and submitted the port in request on 29th dec. I got a reply from vodafone that I cant port due to contractual obligation for which I contacted airtel and they informed me that I had a cug exclusion enabled on my account which I asked them to discontinue and also remove and company names associated with my account. After I got a confirmation from airtel that all the exclusions are removed and there are no contractual obligations, I resent the request in vodafone on 3rd of january, after which I got a call from airtel's mnp team regarding the port out and they gave me different offers like discounts on rentals and 2 months free gprs which I denied stating that I just need to port out because airtel doesnt have that much speed support on gprs which other providers have. Later I got same reply from vodafone that the request is rejected due to contractual obligation on 5th jan. So called airtel again, they informed that since the mnp team offered you discounts on rentals and offers they have closed your request of port out which I was totally upset about as I had not asked for any discounts or offers, so I asked them to cancel them all and just allow me to port out. I got a reply that there are no subsisting contractual obligations on my account and I can port out. I resent the request on 7th of january the 3rd time and today 10th of january I again got the same response from vodafone that there are contractual obligations. I am totally upset with this service and need some authority to pitch in and resolve

Hello,

I have a Airtel 3G internet connection with USB modem(They call it Dongle).
When i took the connection they said that first 3 recharges i will get double the amount of GB usage free.
I have recharged 2 times from the day i took the connection and surprisingly i recieved only half the amount of free data usage.
They have packages like 2.5 GB for Rs 675. I recharged with the same amount and to my surprise i got only 1.25 GB of data.(As per their information i am supposed to recieve 5 GB)
When i tried to call Customer support they talk to me 2 minutes and disconnect the call for no reason.
I've been doing this for last 3 days and no response.

More over rates specified on the site www.airtel.in and actual rates are totally diffferent.
This is clearly decieving the customer.

This is not the first time i have issues with Airtel and it's customer support.

Please suggest me on how should i proceed further.

Regards,
Vyshampayan Datar

Dear sir,
I am pradeep rana and my airtel no. is [protected]. My office is located at sahibabad industrial area ghaziabad and till november 2010 i was using your broadband services at the said office address. Due to technical problems in your network i surrendered my connection. Now on 21st dec. 2011 i called back at your no. [protected] to provide me a new connection, they didn't responded me till i called back again on 29/12/2011. They told me that airtel don't have the connectivity at your site, i told them that i already was using your broadband services till one year back, then they sent their person to verify my claims. They fill up my form and get necessary documents in this regard afterwards a wireman arrived and done the wiring on 30/12/2011. And till now i have made many calls and all your executives are making falls commitments since then. On 6/01/2012 miss shabnam claimed that your connection will be installed by 6pm of 07/01/2012, that came to failure. Now today miss nisha tiwary had committed that my connection will be installed by 7:41pm on 11/01/2012, and complaint no. is 10107266. i hope god bless you and may make you so strong that you may fulfill your said commitment.

On repeated complaints from Oct 2011 every time my speed of 1Mbps is decreasing from 1st week of every billing period. Every billing period starts from 5th of every month.From 7th onwards company email starts as 80% data consumed on without used sanctioned quota of 5GB.On every complaint they are not in searching genuine reason.For your kind ref. attached a complaint email copy. They have recorded falsely as 1.5 GB downloaded on 7th Jan 2012 at 15 pm.
----- Forwarded Message -----
From: Fiyaz Pasha <[protected]@yahoo.co.in>
To: "[protected]@airtel.in" <[protected]@airtel.in>
Cc: "appellate.[protected]@airtel.in" <appellate.[protected]@airtel.in>
Sent: Sunday, 8 January 2012 11:39 PM
Subject: My sanctioned data 5GB corrupting[protected]a/c15683537

Sir/Madam,
On repeated complaints my speed decreases and my sanctioned quota of 5GB is corrupting in [protected] A/C 15683537 .On 7th Jan 2012 I was in my home with weekly holiday from C.E.S.C (K.E.B) in front of system with browsing I has not downloaded a single image or voice file from 11am to 5pm.Without downloading a single file why my data is misusing .Please keep a vigil on this matter or limit my speed.I am not satisfied with this type of HIDDEN SERVICE .Please alert me online while downloading or block my download option.
With Best Regards
RABIA BEGUM
[protected].

hello sir...m receiving some blank calls from [protected] since past 3-4 days can u plz get me the details of the user

I have internet connection through airtel. But facing lot of problems. I couldnot get connected since Dec 25. Dealer also tried to recharch for future(for me), but failed. My no sim no is [protected]. Authority concerned my contact on on [protected] or [protected] or email [protected]@yahoomail.com, [protected]@rediffmail.com

Hellow sir my name is K.P.Sinha and my number is [protected].and airtel prepaid providers has activated subsserv service on my mobile without asking..that was 3rd January 2012 and from that day I have been charged Rs.1.50 per day. So please deactivate/stop providing this service and chargin money without my consent. Otherwise I will take help oh Consumer Forum in this matter. Please take sme actions.

K.P.Sinha
Patna
9th January 2012

sir,
My fathers number is [protected] and it has not been working since 1st january 2012 as it shows the validity is over.sir,we have recharged it earlier with 999 rupees but it seems to be waste as we are facing such problem.i talked to customer care from my neighbours no they ask me to wait for 24 hours.i have complained about it many times since 2nd JAN,tried to recharge with 16 ruppees that shows recharge fail.we have been waiting even after paying so much rupees that no one pays now a days.we have tried all the methods now u only tell me what to do

Hi,

I am a Post Pay user bearing No [protected], [protected] and [protected]. I wanted to port my numbers to a different service provider due the Coverage Issue with 'Airtel' for a long time as no resolution was provided after repeated calls. So I sent a request for the Unique Port Code (UPC) on 18/12/2011. I got the codes on all 3 nos but when I called the customer service, I was informed I cannot use those codes unless I pay my bills. I wasted around 3 hours to know why my bills were shown a outstanding as I had paid all my bills on time and had even got a confirmation for the person I spoke to, that it was a system error that the bills were not reflecting on the system (For the First Number). Then I recd a call from Airtel on 2312/2011 requesting me, not to use the Pot code. The person told me that I will receive a call from the Technical team as they are looking into the matter. I waited for the call, but have not heard from them till date. In the due course the validity of the UPC expired (02/01/2012). When I called back on 08/01/2012 (Sunday) to get another UPC, I was provided with various misleading information by Mr. Jagdish from the Customer Srevice Dept. When I asked for his supervisor he hungup on me. then I called back and spoke to Mr. Vipul at the Customer Service dept. I asked the contact details for the Nodal Officer, the person (Vipul) on the other end gave me the details. When asked about the working hours for the Nodal officer, the person told me I can contact the Nodal any time (24X7). Eventually when I called the Nodal Officer's number it reached the Voice mail, stating can contract them only from Monday to Friday. It's a shame that the people in the Contract Centre don't have proper Product and Process knowledge. The call dropped thrice while speaking the the Customer Service Dept and I had to call again and again, had to wait in long ques to get connected to the customer service, again explain the complete scenario again and again as no noted were left on the system by the earlier people I spoke to, I wasted my valuable time in this process and finally got through the Escalation desk. I spoke to Miss. Depali (for the 2nd time as the call dropped while speaking to her for the 1st time) who told me a new story. She told me that I was contacted by Airtel on 23/12/2011 by Mr. Vaibhav from the 'Retention and Cancellation Dept' as my complaint was in regards to the Network issue. She stated that Mr. Vaibhav in his notes has mention that 'The customer's network problem is resolved and customer has agreed to stay with Airtel and as a goodwill gesture the customer was provided a 'FREE MISSED CALL ALERT SERVICE for 2 months. This was a surprise for me as I have not agreed to any such resolution. I asked for the CALL RECORDING for that day i.e. 23/12/2012. I was told by Miss. Depali from the Escalation desk that, in order to get the recording I have to make a formal complaint at www.[protected]@in.airtel.com.(Hope this info given to me correct).I tried to open the site in vain. Then I got a link to this site for complaints, hence registering my grievances here. I hope they will be answered.


Milind V, Parab
K-101 Yashraj Park,
Kasarvadavli, ghodbunder Road,
Thane (W) - 400607

I have bought my Airtel number ([protected]) in 2007 and I Have converted that into postpaid in 2009, a month back i have converted that to prepaid again and i have submitted the documents again at Santhome. They took a week to activate the number, a week later I have received a message saying that resubmitting the documents, Since I couldn't find any airtel showroom near my home i took a week and i visited airtel show room at Kodambakam on a saturday, The customer service person who was sitting there said that they wont accept form on saturday, the next week i have again visited the same branch and submitted the documents but the end of the day my number got dissconnected permanently. I have called ustomer care guys many times and told about my documents status, even though they couldnt take any action. I fed up with this Airtel customer care and Airtel. They are neither giving back my money nor are they activating the service. I want some acction to be taken against to Airtel.