[Resolved]  Airtel Prepaid Mobile Service Bangalore — Service

Address:

Bangalore, Karnataka

Dear Appellate Officer,
Bharti Airtel Limited,



Why the hell this is happening again & againto my cell number [protected]on 12th March 2011 i received a SMS from AD-54321 saying" thanks for downloading 3D contr Terrorism from Airtel. you have been charged Rs.99. Get latest games at http://gclub.in/.ea" my concern is who asked to download, (If i have downloaded where is that loaded content) why airtel is looting the customer this way i tried immediately customer care after receiving this mail but not able to reach them then why there is 24/7 customer care is it only for the name sake. The customer care response was unsatisfactory when I contacted them today. . I AM DISGUSTED WITH THE WAY YOU GUYS HAVE STARTED FOOLING YOUR CUSTOMERS U GUYS SHOULD PULL UP YOUR SOCKS, THERE R WAY TOO MANY SERVICE PROVIDERS WHO ARE VYING FOR OUR ATTENTION. AND IF YOU CONTINUE WITH YOUR UNSATISFACTORY SERVICE VERY SOON YOU WILL LOSE A CHUNK OF YOUR CUSTOMERS. i don't want your satisfactory reply i need my balance
Kindly take measure to repay the amount IMMEDIATELY



Regards,

Vijaykumar

Call me on [protected]




[protected][protected][protected][protected]

From: [protected]@airtel.in [[protected]@airtel.in]
Sent: Saturday, March 05, 2011 2:56 PM
To: Aquila-Estate
Subject: Re: ACKNOWLEDGEMENT MAIL. [|BAL|[protected]|[protected]|]


Dear Mr.Vijay Kumar,

We regret the delay in responding to your mail.

With reference to your previous e-mail regarding the balance deduction
without concern for your Airtel mobile number [protected].

Thank you for your mail to Airtel and the opportunity to assist you.

We regret the inconvenience caused to you.

We also tried to get in touch with you on your mobile number [protected], but
with little success.

To address your concern regarding the balance deduction without your concern we have registered your complain, kindly quote the unique service request number[protected]
our team will be contacting you on or before 09/03/11 18:00 to update on the same.

In future too, please feel free to speak to our call center executive on 121 regarding any query/request and on 198 for any complaint, you can also email us at [protected]@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request or complaint number if it s still unresolved.

You may send an email at Nodalofficer.[protected]@airtel.in or you may call at +91 [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 working days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in or you may call at + 91 [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services.

Warm Regards,

Shilpa S
Appellate Officer
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=64A4E22C55B6D63E[protected]E4FBCDE22...⇄ 1 5 4 5&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@tatahousing.com
To: [protected]@airtel.in
Cc:
Sent: 18/02/2011 10:25:50
Subject: RE: Acknowledgement Mail.

Waiting for your reply





From:[protected]@airtel.in [mailto:[protected]@airtel.in]
Sent: Tuesday, February 15, 2011 8:59 AM
To: [protected]@tatahousing.com
Subject: Acknowledgement Mail.



Dear Airtel Customer,

Thank you for writing to us. We have already received a similar email from you
earlier.

We are currently resolving your query and would revert to you within in 24
Hours.

Warm Regards
Airtel Customer Service

This is an auto-generated response. Kindly do not reply on this mail.

[protected]-Original Message[protected]------
Subject: FW: LOOTING THE CUSTOMERS [|BAL|[protected]|[protected]|]
Date: 15/02/2011 08:50:51 AM
From: [protected]@tatahousing.com
To: [protected]@airtel.in;nodalofficer.[protected]@airtel.in;appellate.[protected]@airtel.in
Message body:
Hai Mr. Behera Rotshna,



Why its repeating to me if you refer to our earlier trailing mails you will
come to know, however yesterday too the same thing happened with out knowing me
Rs. 95/- has been deducted from my account instead I have recharged for Rs.
34/-at 7:18pm and the trans ID is [protected], & your customer care executive by
name Naveen has no answer in this regard I was suppose to call my Head office
Mumbai but no balance it was not possible instead I had to look for alternative
hence kindly look into the matter and refund the deducted amount immediately



Regards,

Vijaykumar

Call me on [protected]

EMO

TATA Housing





From:vijaykumar [mailto:[protected]@tatahousing.com]
Sent: Saturday, January 29, 2011 4:43 PM
To: '[protected]@airtel.in'
Cc: '[protected]@airtelindia.com.'
Subject: RE: LOOTING THE CUSTOMERS [|BAL|[protected]|[protected]|]



Thanks for your early response.



But however I left that Rs. 34 recharge but every 2min 30ps is getting
deducted from my main balance kindly check the same ASAP.





Regards,

Vijay





From:[protected]@airtel.in[mailto:[protected]@airtel.in]
Sent: Saturday, January 29, 2011 3:22 PM
To: [protected]@tatahousing.com
Subject: Re: LOOTING THE CUSTOMERS [|BAL|[protected]|[protected]|]



Dear Customer,

Thank you for writing to Airtel.

With reference to your e-mail dated 29/01/2011 regarding the balance deduction
without concern for your Airtel mobile number [protected].

We also tried to get in touch with you on your mobile number [protected], but
with little success.

As per your request we have investigated and we regret to inform you that the
charges are made towards the downloading the Java games and also browsing the
Internet service.

On receipt of your concern, we reviewed your bill dated 22/1/2011 and have
verified the charges of Rs.34 levied in your bill. There appears to be no
overcharging in your account. We would like to assure you that we have deployed
a state of the art billing system which ensures that your bill is always error
free.

In future too, please feel free to speak to our call center executive on 121
regarding any query/request and on 198 for any complaint, you can also email us
at [protected]@airtelindia.com.

You can get in touch with the Nodal Officer with your earlier request or
complaint number if it s still unresolved.

You may send an email at Nodalofficer.[protected]@airtel.in or you may call at +91
[protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will
provide a resolution to your complaint in 10 working days.

If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.[protected]@airtel.inor you may call at + 91 [protected] from 9:30
AM to 6:30 PM Monday to Friday.

Assuring you the best of our services.

Warm Regards,


Behera Rotshna
Nodal Officer
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=107096E31D7E
9EE52C6E9AFB 6 77496E92D6C96FE A 2 3 4 5 0 3 C E7696FF&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@tatahousing.com
To: [protected]@airtel.in
Cc:
Sent: 29/01/2011 09:54:31
Subject: Looting the customers

Hi

I am a consumer of Airtel prepaid mobile service (mobile no. [protected]).
Airtel is deducting balance of my mobile without my knowledge. I complained
about this on customer care services and refund of my money (complaint code
CMOUC[protected] ) .they insisted me of action but still I do not got my money
.And even still with out calling I¿m deducted 30ps every 2min even now.

And i also recharged for Rs.34 on 27th Jan 2011 for Mobileoffice usage but the
balance is not credited and also if I use the internet the amount is directly
deducted from my main balance

Why is Airtel looting customers without their knowledge? Hoping for action.



Regards,

G.Vijaykumar

EMO,

AquilaHeights

PH: [protected]


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Disclaimer: The Information contained and transmitted by this E-mail along with
attachments, if any, may contain privileged, proprietary, and confidential
material and is intended solely for the use of the individual or entity to
which it is addressed. If you have erroneously received this message, please
delete it immediately and notify the sender. If you are not the intended
recipient, you are further notified that any use, distribution, transmission,
printing, copying or dissemination of this information in any manner is
strictly prohibited. The opinion expressed in this mail are those of the
sender, and not necessarily reflect those of Tata Housing Development Company
Ltd.

This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its
subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are
unable to exercise control or ensure or guarantee the integrity of/overthe
contents of the information contained in e-mail transmissions and further
acknowledges that any views expressed in this message are those of the
individual sender and no binding nature of the message shall be implied or
assumed unless the sender does so expressly with due authority of Bharti Airtel
Limited. Before opening any attachments please check them for viruses and
defects.
Disclaimer: The Information contained and transmitted by this E-mail along with
attachments, if any, may contain privileged, proprietary, and confidential
material and is intended solely for the use of the individual or entity to
which it is addressed. If you have erroneously received this message, please
delete it immediately and notify the sender. If you are not the intended
recipient, you are further notified that any use, distribution, transmission,
printing, copying or dissemination of this information in any manner is
strictly prohibited. The opinion expressed in this mail are those of the
sender, and not necessarily reflect those of Tata Housing Development Company
Ltd.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.



Disclaimer: The Information contained and transmitted by this E-mail along with attachments, if any, may contain privileged, proprietary, and confidential material and is intended solely for the use of the individual or entity to which it is addressed. If you have erroneously received this message, please delete it immediately and notify the sender. If you are not the intended recipient, you are further notified that any use, distribution, transmission, printing, copying or dissemination of this information in any manner is strictly prohibited. The opinion expressed in this mail are those of the sender, and not necessarily reflect those of Tata Housing Development Company Ltd.