[Resolved]  Airtel Prepaid Mobile Services — regarding hello tunes wrong deduction

Airtel Prepaid Mobile Services — UNDUE DEDUCTION FROM ACOUNT

THE AIRTEL PREPAID SERVICES SENDS UNAUTHORIZED SMSS FREQUENTLY TO MY MOBILE AND WHEN CLICK TO OPEN AND READ THE MESSAGE MY ACCOUNT BALANCE IS REDUCED WITH OUT AVAILING THE SEVICES PROVIDED FROM MY MOBILE NO. 91+[protected] (INDIA, BOPAL, M.P.)
DR. S. K. MAHANTY

AirTel — undue deduction

This is with ref to my below mail I am very sorry to mentioned here but I can not expect this type of negligence for any customer grievances from any telecoms service.

Even after my regular complaints (mail) I could not got rid of your stupid promotional calls and undue deduction without any reason.I found this very ridiculous and hence helplessly I have been forced to forward this mail to consumer forum which I had previously warned you.

Arun Kute
[protected]


--- On Sat 3 10 09 [protected]@airtelindia.com [protected]@airtelindia.com wrote:



From: [protected]@airtelindia.com [protected]@airtelindia.com
Subject: Re: [ BAL [protected] [protected] ]
To: [protected]@yahoo.co.in
Date: Saturday 3 October 2009 9:50 PM


Dear Sir Madam

Thank you for contacting Airtel.

You have expressed concern regarding balance deduction towards activation of Value Added Services with out consent for your Airtel numbers [protected] [protected].

We regret for the inconvenience caused in this regard.

NDNC refers to National Do not Call Registry which is a TRAI initiative that aims at controlling unwanted promotional calls and messages to customers. To stop promotional calls and messages kindly type START DND and send to 1909 (Toll free) and the reference number would be received instantly. All promotional messages and Calls will be stopped within 45 days. For more details kindly visit www.airtel.in http: www.airtel.in or www.ndncregistry.gov.in http: www.ndncregistry.gov.in

Please be informed that once you are registered on the same all promotional calls SMS from telemarketers adhering to the TRAI guideline to your number will be stopped within the specified time of 45 days. All registered telemarketers can access this list and they are required to deselect those numbers from promotions as per TRAI mandate.

Please note that to deactivate any Value Added Services please send a message
as STOP to 121(Toll free) a list of text based services activated in your account
will be displayed in your mobile screen and you can select the value added services which you wish to deactivate and the same will be deactivated within 4 working hours.

For further assistance mail us at [protected]@airtelindia.com http: in.mc77.mail.yahoo.com mc compose to=[protected]@airtelindia.com .

We value your association with Airtel.

Warm Regards



Mohammed S
Customer Care Executive
Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc:
Sent:[protected]:44:41
Subject: Re: [ BAL [protected] [protected] ]

ok Noted
I do not have that much time to give you all your mentioned below details what you asked for my past transaction as my father have deleted all that messages.
But please note that Hence forth I don t want any pramotional calls service Sms and value added services on my following Mobile no.which I have mentioned in my previous mail also.

1. Arun Kute-[protected]
2. Arun Kute-[protected]
3. Arun Kute-[protected]
4. Madhukar Kute-[protected]
5. Pradeep Kute-[protected]

Expect your quick and prompt preventive action.
Regards
Arun Kute
[protected]

________________________________

From: [protected]@airtelindia.com [protected]@airtelindia.com
To: [protected]@yahoo.co.in
Sent: Sat 3 October 2009 6:26:45 PM
Subject: Re: [ BAL [protected] [protected] ]


Dear Sir Madam

Thank you for contacting Airtel.

....Rest of the message is truncated.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

airtel pre-paid — Undue deduction

Pre-paid connections for [protected] &[protected]

You have been unduly deducting Rs.3/- every day from the above connections and sending uncalled for IPL score dates. I requested over telephone (spoke to Mr Tanmoy & Ms Falak Hussain) on 15.03.10 without any result although I was assured that immediate steps would be taken. I rang up again today and was very rudely turned down (name of the person was not disclosed to me inspite of my asking).

Would you please take immediate steps and confirm per return.

bhattacharya

AirTel — regarding to hello tunes

dear sir my name is naresh kumar nagar. i activate hello tune on my airtel numbe at 7 february. and my resolution time is 10 febuary at 10 AM. if we are not resolve your problem. we refund you money. that commitment is give me from airtel senior officer of airtel. but problem is not resolve. and saying it resolve till 14 febuary.
i am wating 3 day's already, and 4 day's dealy. Total 7 day's.

AIRTEL froud with me. my all balance is reduct. but i am not useing service.( airtel go to hell)

naresh kumar nagar
[protected]
[protected]@gmail.com