[Resolved] AirTel Prepaid online Recharge — Airtel Prepaid

umac

from Mumbai, Maharashtra

Address:

Chennai, Tamil Nadu

I did online recharge using my Indian Bank Debit Master Card for Rs330 on apr24,13.But recharge did not happen and amount got debited and not credited by Airtel team till now. transaction id 718950.Ref no. CBNRA[protected] .Compliant number is PR[protected].Unique Service Request number is CONRC[protected].They mentioned that as per Airtel records the Transaction was not successful.They told to check respective bank operator for further action in this regard.I contacted bank and they have no records and I requested Airtel team to check with bank if they had put back my money.I repeated mail them with my bank statement and they do not resolve at all.The issue happened in april and till now(july) it is not taken care of.Airtel Team closes the ticket without proper communication.

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2020

Complaint marked as Resolved

Related Airtel reviews

View all 54499 Airtel Reviews

Comments

Prasad_84

from Noida, Uttar Pradesh

AirTel — Recharge prepaid

On 1st July 2010, i have made recharge for Rs.45 for the following pack:

Mobile Internet & Voice Combo pack @ Rs45
Easy recharge with Rs45 & get Rs30 talktime & 100MB of internet usage FREE.Post free usage -30paise/50KB.Valid-30days

But, Rs.30/- of talktime not being credited to my account and it is showing internet usage only for 10 days.
According to this pack it should be valid for 30days.

Credit 30/- to my account and internet usage should be valid for 30 days.

My number is [protected]

G JOSE

from Noida, Uttar Pradesh

AirTel — PREPAID ONLINE RECHARGE

Sir,

yesterday I was recharge through online my mobile NO.[protected] for Rs.100/- ( 2 times ) but only ONE payment recharge credited to my mobile. another Rs.100/- not credited. Pls. look into the matter and credit the same at the earliest. My bank debit ref. No. is ICONN/22185189/061210/AXIS MOBILE RECHARGE second is ICONN/22184289/061210/AXIS MOBILE RECHARGE.

Regards,
G Jose
EMAIL: [protected]@gmail.com

sahilmemon1993

from Kerur, Karnataka

Airtel — online recharge airtel prepaid

sir,
my name is mohammad sahil kachchhi . i use state bank of bikaner jaipur online.i am use airtel prepaid card but i recharge my airtel prepaid card useing sbbj online .
my mobile no. is - [protected]

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Umac,

This is to inform you that your concern listed on 01 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Umac,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Umac,

Thank you for sharing your contact details with us at our e-mail id. Our team will contact you soon to resolve your concern.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste (Umac),

We would like to inform you that your concern listed 01 July 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

umac

from Mumbai, Maharashtra

Thank you for resolving my issue.I got Rs.300 added to my current balance on 5th july, 2013.Airtel Person Irshad was following up the issue with great patience.Thank you Irshad for cooperating and taking care of this issue.Thanks Airtel Team.

umac

from Mumbai, Maharashtra

Thanks [protected]@in.airtel.com team for providing updates here..

gaseeja

from Delhi, Delhi

I recharged Rs50 for prepaid connection [protected]
But talk time not sent ccavenue transaction id no 87944668