[Resolved] Airtel Prepaid — Automatic Balance deduction | |||
My mobile number-[protected] I was receiving lots of promotional messages and being charged for these messages everyday. Then I activated DND through airtel website and got this message: "Your DND preference has been changed to fully blocked. Your registration number is S[protected]." Still money was getting deducted from my mobile then I called airtel customer care service on 30th March 2011 (request reference no: CDRGP[protected]) and spoke to Customer Support person “Sonal”. I explained my problem to her and also informed that just now I received a message (“Comedy Zone will be renewed in 2 days and will be charged 10 Rs for 10 min”) for which I haven’t subscribed. She deactivated Comedy Zone service and said I will register you complaint and assured that now onwards no money will get deducted from your mobile for any such kind of messages. But still my problem was not solved and my money deducted from 58.14 Rs to 56.14 Rs. Again I called airtel customer care on 1st April 2011 (request reference no: CBDPA[protected]) and this time Deepak has attended my call. After explaining him my problem he said you will have to send one SMS saying STOP and said some number. I said, “I will not do anything from my end since I have already registered for DND and have spoken to your customer support “Sonal” and got assurance that money will not be deducted from my mobile”. I told him that I am really fed up of all these things and I can not call again and again and send messages to stop services which I never subscribed for. Now it should be your responsibility to take some action and deactivate all these false subscriptions for which I am unnecessarily getting charged. After dropping the call…WHAT HAPPENED WAS UNBELIEVABLE...... Continuously I received these messages: • Thank you for choosing astrology. Listen 20 min prediction for 20 days at 20 Rs. • Thank you for subscribing airtel radio. You have been charged 20 Rs. • Your friend chat id is 3421641. You have been charged Rs 20. • Thank you for choosing hello Tunes. You have been charged Rs30 for 30 days. • Thank you for choosing missed call alter service. You have been charged 15Rs for 30 days. And the whole amount got deducted from my mobile, currently my balance is: Minus 10 Rs. OH MY GOD … DID “DEEPAK” ACTIVATE ALL THESE NONSENSE SERVICES FOR MY MOBILE NUMBER?? THIS WAS REALLY PATHETIC AND HORRIBLE EXPERIENCE. I HAVE NEVER SEEN SUCH KIND OF RESPONSE/SERVICES. FIRST YOU EXPECT CUSTOMER TO CALL ON CUSTOMER CARE IF THEY HAVE ANY COMPLAINTS AND WHEN WE COMPLAINT WE GET THIS KIND OF RESPONSE FROM YOUR SUPPORT TEAM. I WANT ANSWER AND MY MONEY BACK. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Sir,
I am a user of Airtel Prepaid Mobile service. Every 15 days I am getting sms on my mobile that Rs 30/ or Rs 10 will be deducted from my mobile balance last message being received by me on 5th of December stating that "Your News service will be renewed in 3 days. Renewal charges Rs10/10 days." from service call cerntre 555630. or bolly services subscription.
For that I have to go personally to the airtel office at Ashram road under sr no 51 Ahmedabad to deactivate the subscription. Today after really getting tired with the services from airtel office I wanted to meet the senior person to know the procedures for deducting the amount wihtout giving knowledge to the customer. (Also if I want to talk to them throught my mobile we have to deduct .50 paise or some amount per second to talk to them ) I have been informed that there is no senior person and I have to wait in que as per number given in a chit.
Sir, I am an office goer and its not possible to sit for hours together. If this is the way they take money then its better to stop the services and use the other services.
You are therefore requested to go through this content and take proper action against the service people so that without my consent the airtel should not activate any servuces to my mobile as the money which we are paying are hard earned money.
Yours truly,
Suparna Sen
[protected]
I am a user of Airtel Prepaid Mobile service. Every 15 days I am getting sms on my mobile that Rs 30/ or Rs 10 will be deducted from my mobile balance last message being received by me on 5th of December stating that "Your News service will be renewed in 3 days. Renewal charges Rs10/10 days." from service call cerntre 555630. or bolly services subscription.
For that I have to go personally to the airtel office at Ashram road under sr no 51 Ahmedabad to deactivate the subscription. Today after really getting tired with the services from airtel office I wanted to meet the senior person to know the procedures for deducting the amount wihtout giving knowledge to the customer. (Also if I want to talk to them throught my mobile we have to deduct .50 paise or some amount per second to talk to them ) I have been informed that there is no senior person and I have to wait in que as per number given in a chit.
Sir, I am an office goer and its not possible to sit for hours together. If this is the way they take money then its better to stop the services and use the other services.
You are therefore requested to go through this content and take proper action against the service people so that without my consent the airtel should not activate any servuces to my mobile as the money which we are paying are hard earned money.
Yours truly,
Suparna Sen
[protected]
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Airtel Prepaid — Deduction of Charges automatically from the Balance.
Dear Sir/Madam,Inspite of several complaints to the "Airtel Call Centres", I am facing problems of deductions of charges of VAS Download. It was earlier used by me. As confirmed with "Airtel Customer Care" that there are some deduction of charges due to "Other Websites" which are being opened at the time o[censored]se.
The Charges which are being deducted is due to packs which are activated such gcclub.com. I complained about the same to the customer care, but also these charges being deducted without any intimation.
Request you to return back my deducted amount from the Mobile Service Providers.
If the same continues, I shall request all readers of such complaints to switch on other service providers. As they provide better facilities with better rates. They don't also cheat the customers for the unnecessary deductions which are being done by "Airtel Prepaid".
Awaiitng for an Positive revert on the same.
Regards
Shirish Chavan
[protected]