[Resolved] Airtel / Prepaid — unwanted balance deducted | |||
This is to bring to your notice that the amount has been deducted from my account without informing me or without any prior notice.This is not the first time that i am facing this kind of issue from Airtel ,but this is something serious on which you guys have to work to retain your customers. My mobile number is [protected] on 24th OCTOBER 2012 around 5:32pm rs.65 has been deducted from my account .when i had called customer care i got a person name zeeshan who dint helped me and after putting me on hold for 10 mins he transfered the line to supervisor again the supervisor did the same put my call on hold for 15 mins and he hung up .This is the worst customer service experience i ever had. Again i had made a call so the agent transfered the call to supervisor even he dint helped me ,stating that i had activated some kind of link or wallpaper which i had not done from my end nor i had received any kind of wallpaper.The customer representative are not willing to help at all. When i had asked for complaint email they provided me some fake email Address. This is something serious please look into this and revert my money back.Its not about 65Rs its about the unwanted deduction happening from airtel which has to be stopped Awaiting for your reply Regards Shailesh Shetty Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
First they will not deduct with out reason... may be you activated song or using some other facility. for any deduction you will get a massage that you need to keep on track. And after getting the massage you need to call customer care. if you wait for more time and they will give more reasons.
As you said yours is prepaid than it will be easy to track you call and deductions.. ask reason to customer care for any deduction. if there is no reason then they has to pay back you money..
As you said yours is prepaid than it will be easy to track you call and deductions.. ask reason to customer care for any deduction. if there is no reason then they has to pay back you money..
sir,
Well i am using airtel no. [protected] for years.Sometimes it happened that i get the message saying you have been charged certain amount for activation of some services. Earlier i belived it assuming my mistake. But today(02/06/2011) i came to know that was not true when i tried to talk to customercare regarding disconnection of my one no.([protected]). Instead of any prompt solution, they gave me another headache by activating a hello tune on no.([protected])..so ridiculous..Please refund the amount..period.
Well i am using airtel no. [protected] for years.Sometimes it happened that i get the message saying you have been charged certain amount for activation of some services. Earlier i belived it assuming my mistake. But today(02/06/2011) i came to know that was not true when i tried to talk to customercare regarding disconnection of my one no.([protected]). Instead of any prompt solution, they gave me another headache by activating a hello tune on no.([protected])..so ridiculous..Please refund the amount..period.
Namaste Mr.Shetty,
This is to inform you that your concern listed on 27 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is to inform you that your concern listed on 27 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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Airtel Prepaid — unwanted balance deductions
dear sir,i often faced the unwanted balance deduction from the company giving so many excuses. The similar case occur on 25may 2011 when my balance of Rs 25 was deducted from mobile no. [protected] and I had submitted the complaint to customer care with complaint no.CBDCC[protected]. After that no desired response was made by customer care as they blamed me for this deduction. Kindly solve my problam related to this matter and plz supress the undesired dominance of the athority I will be very thankful to you.
My alternative no. is [protected] and email ID is [protected]@rediffmail.com.
thanking you
ravi verma