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[Resolved]  Airtel / PRI Line — FALSE SALES COMMITMENT

False Sales Committments are becoming a Practise ,Especially in big Giant Telecom companieslike Airtel wherein the Agency promises Ex TAT whereas the Sales representative has his own fundas on TAT's.In our worst customer service and Sales malpractise experience the DSA owner promised the PRI Line to be delivered by Saturday evening i.e. 21st Aug'10.The Sales employee of Airtel and the agency people jointly plan and fool around ith customers thereby leading Business losses to ventures like ours.
Basis the committments received the Business proposals were presented to the client for which the said PR line was procurred.The Sale representative named Mr Suresh Airtel Employee - Mobile number - [protected]) and the Agency owner named (Mr. Prasad yadav from vashi - Mobile no - [protected]) delivered a very cheap example of extending TAT's by puting blames on each others shoulers till 5:00 pm monday post whcih they stopped attending their mobile phones stating an excuse of being n a meet till 6.30 pm as logic says that post 6.30pm all expectations are made open for the next day.The said PRI was to be procurred for our said Organisation ( S2S IT Solutions Pvt Ltd) for which the application was signed on 19th Aug'10 with an Assurance.

Regards,
Brijesh Kumar
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  12 CommentsShareTweet

Comments

Airtel — CHANGE OF POST TO PRI

To,
AIRTEL CONSUMER CARE

SUB : change of post to pri paid([protected])
Dear: Sir / Madem
Sir myself Mr sudhir g waranashiwar I have airtel post paid service on my mobil my mobil no is [protected]. and I want to convert it into post to pri paid, for that I already sublimated application form in Airtel customer care center at khamla Nagpur, M.S, India, I paid all my post paid charges On 16/5/2008 and also paid100 Rs sim charges for prepaid activation .but I sill do not get my activation for that please cooperate me .
Thankink you
Your faithfully
Mr S G Waranashiwar

PRI — pri not working

My account has been blocked before two days my PRI no is[protected] i have registered the complaint 2 times in 02/03/2010 but customer care executive has given request no is 30063724 but still we are facing lot of the problem we have not any intimation to disconnect my line without any given any information so please for further help without any prior information or notice of disconnecting my services & yet when i call up on given customer care no. there is no executive to help me out xcept computerised voice giving out new offers..i would like period why my services have been disconnected & now tel me what should i do.please sort out my problem as soon as possible.

This PRI is on gran overseas ltd in 107-109 Rattan jyoti building 18 ,Rajendra place Newdelhi 110008.
Sir,


Why dont you try BSNL. BSNL has recently created a new vertical called "Enterprise Business" for serving all the Enterprise Customers in Gurgaon region. These services are managed at top priority in coordination with the private franchisee partners like Trimax, HCL etc in order to provide 99.9% uptime service delievery. We offer services like BRI, PRI, UAN, Tollfree, Internet Leased Lines, MPLS ckts, Blackberry Enterprise packages etc.

Also, being a govt company prices are very reasonable with no hidden constraints and charges.

So, if you have any requirement. U can contact us anytime 24*7, 365 days a year.

Vikas Saini
Key Account Manager ( Gurgaon Region )
[protected],[protected],[protected], eb.[protected]@gmail.com
Sir,


Why dont you try BSNL. BSNL has recently created a new vertical called "Enterprise Business" for serving all the Enterprise Customers in Gurgaon region. These services are managed at top priority in coordination with the private franchisee partners like Trimax, HCL etc in order to provide 99.9% uptime service delievery. We offer services like BRI, PRI, UAN, Tollfree, Internet Leased Lines, MPLS ckts, Blackberry Enterprise packages etc.

Also, being a govt company prices are very reasonable with no hidden constraints and charges.

So, if you have any requirement. U can contact us anytime 24*7, 365 days a year.

Vikas Saini
Key Account Manager ( Gurgaon Region )
[protected],[protected],[protected], eb.[protected]@gmail.com
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Dear Sir/Madam,



The PRI line – Phone Number –[protected], Account Number – 15583943 has been purchased by us. We have now faced a serious problem with all the

24 lines of Matrix EPABX from[protected]. This is an IT Park and we can’t afford to be without the telephones. We are in a critical position and this has to be

taken immediate action. We are facing a huge loss and having trouble in communicating. This is very disappointing that there is no after sales service with Airtel

being a branded communication company. We have been communicating with regard to this issue with the following personals Mr.Shiva, Manager ([protected]), Ms.Priya, Sales ([protected]) and Mr. Saravanan, Sales ([protected]) from Coimbatore. Sorry to inform you that there is no proper response from your people.



Kindly take this as a serious issue and rectify it immediately. This is also to inform you that all the lines are dead and we are not using them at all. So there is no

Point in us paying the charges for this month including the rent that we were paying you.
Dear Sir,
This is for your kind oinformation that we are facing lots of problems through pri lines our number [protected],

last many days our pri lines not working during 6 to 9 pm frquent times given complaint but as it is there is no any permanent solution from your side.

we have a hotel industries thus directly effect on our custmer this is a very serious issue. please do the needful as soon as possible.

kindly revert back with permanent solution so we can continue with your services.

earlier we have use BSNL pri lines but they did not have continue this type of complaint...

Regards,
Himanshu
[protected]
I do agree with the complaints. Airtel Broadband and PRI Services do not work properly with us also. one month back we change from mtnl to Airtel and from that day we are constantly facing the problems with both. They have the worst customer serivce as well. We can not run our business without telephone lines and Internet.

Twice we called on 121 but before we could continue the call it was dropped. also the most important part they had billed us from the date they put their material on our premises and were forcing us to open the office on National holiday of 2nd October. They still have billed us for that though the installation have been done on 4th of OCtober.

Anjali
[protected]
Dear Anjali,
This is in regards to your above service related query. Request you to provide me suitable time so that I can call you and we may discuss for a better service commitment. I am from the Enterprise Division and we provide a better TAT compared in our telecom industry.

Looking for to provide you with best of our services and wishing for a long term relationship

Thanks & Warm Regards

Imdad Khan
Key Accounts Manager
Enterprise Business Solution
_______________________________________________________________________
| Tata Teleservices (M) Ltd.| Mobile: +91-[protected] | imdad.[protected]@tatatel.co.in
|Voltas Ltd. F Block, T.B. Kadam Marg Chinchpokli Mumbai 400 033 | Website: www.tataindicom.com|
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My PRI ac. I.D. no. is 16232125 and hunting no. :[protected]
my PRI modem have problem, it is not working properly from last two days, Also it is not liking from epbx properly, so please take it back or rpare it immideatly because i m sufferin from it as it have creted a lot of problems from last two daays.
my phone no.- [protected]
Mail i.d.- [protected]@gmail.com
address: 85-D, kamla nager, delhi-07
Hi Team / All,

This is with regards to the issue which we are facing for the past 24 hrs. We have been calling various people and talking to multiple executives in airtel to get this problem rectified but nothing is working. Each time I call and ask for the next level of escalation, I don’t get a proper response. The executives are not willing to send any sort of e-mail response about the problem and not even ready to share contacts details for the next level of escalation.

The PRI line which we have is the primary number and all incoming calls would land on this number. This is down for more than 24 hrs now without any estimated time for rectification nor an SLA for this issue .

It’s an shame that Bharthi Airtel does not have a proper escalation matrix nor proper response to the customers. During my conversations with one of the executives at the Customer Care[protected] I was requesting for an e-mail confirmation from Airtel about the outage to which he replied they don’t have the facility to send an e-mail about the outage and only after the issue is resolved they can send it. When I told him that verbal confirmation is not acceptable he told that he would send his executive who is working on this issue to my door step to explain the issue to me ( Does this mean that I need to take this guy to my Management and explain them about this issue / And take the same guy to my US office and explain them about this issue ? ).
For any e-mail sent about this issue Airtel would take 8 hrs to reply back and for the executive to send an e-mail about this issue it would take 48 Hrs ? Is this the SLA for the PRI’s line which we use has an pilot number? We have been with Airtel for more than 6 - 7 years now and it’s very disappointing to have such service for one of the esteem customer . Not only with this issue if you see my e-mail chain below I have been requesting to know who is handling the GXS account from Airtel end and I haven’t been got any proper reply nor updates on this request ?

We have the same issues with the corporate SIM connection too not getting any proper response to any of the issue addressed ( It might be with Billing / Services ).

Hope some responsible executive at this stage at least wakes up and response to is customer ASAP.
Dear Customer Care,
This is in regards to our PRI phone line, A/C no. 13706624 with the landine phone no.[protected] on the name of Oasis Technosoft Pvt Ltd. Since yesterday our PRI lines are not working due to some line issue from your end. I had already locked a complaint yesterday for the same, having the complaint no.46713674. I spoke with Ms. Jyoti who assured me to get this issue resolve by yesterday. When the issue was not resolved again I called customer care & spoke with Anuj. But he also given me some staunchly excuses.I clearly told them that we want this issue been resolved by yesterday evening but since then till today morning nothing had been done. I would say this types of your services are making us unsatisfied. Due to this ph line issue we are bearing a very big losses in our business as this makes our office functions unoperational and we are not having any other alternate ph line in our office. We really can't bear this down time.

I would request you to kindly do the needful asap and for future if is there any line disconnection from your end so kindly do let us know in advance.
sir this is Anji Reddy Ihave one post paid no so now ican change my no from post paid to pripaid. Could u pls tel me what is the procedure regarding this.
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