Airtel Complaints & Reviews

False Sales Committments are becoming a Practise ,Especially in big Giant Telecom companieslike Airtel wherein the Agency promises Ex TAT whereas the Sales representative has his own fundas on TAT's.In our worst customer service and Sales malpractise experience the DSA owner promised the PRI Line to be delivered by Saturday evening i.e. 21st Aug'10.The Sales employee of Airtel and the agency people jointly plan and fool around ith customers thereby leading Business losses to ventures like ours.
Basis the committments received the Business proposals were presented to the client for which the said PR line was procurred.The Sale representative named Mr Suresh Airtel Employee - Mobile number - [protected]) and the Agency owner named (Mr. Prasad yadav from vashi - Mobile no - [protected]) delivered a very cheap example of extending TAT's by puting blames on each others shoulers till 5:00 pm monday post whcih they stopped attending their mobile phones stating an excuse of being n a meet till 6.30 pm as logic says that post 6.30pm all expectations are made open for the next day.The said PRI was to be procurred for our said Organisation ( S2S IT Solutions Pvt Ltd) for which the application was signed on 19th Aug'10 with an Assurance.

Regards,
Brijesh Kumar

Hello Mam/ Sir,
This is in reference to the payment done for the Prepaid Mobile Recharge for my airtel number - [protected] on Aug 23, 2010 of 120.00 Rs. But till now netiher the recharge is done nor I received any message. Here is the Payment details:
Payment details for Payment Id [protected]

Payee Name : PREPAID MOBILE RECHARGE

Address:EURONET WORLDWIDE INDIA PVT LTD
WEST QUADRANT, II FLOOR,
City : MUMBAI
Zip Code : 400051

Customer Reference :[protected]

Payment Information
Payment Amount : INR 120.00
Date of Payment : 23/08/2010
Payment Status : Success

Other Details
Payment Remarks : 0102

Looking forward for the positive response asap.

Thanking You.
Regards,
Pankaj Sharma

Dear Sir/Madam,
I have applied for BroadBand with Cable TV connection on 13th Aug at SaharaMall in Greate India Place in Noida after they confirmed that they will able to provide connection for Sec-49 Noida.
The next day the person came to my home & taken full payment and after verification of all documents and not handed over a single receipt. Now I am running after them since then to hear that they do not have the box in front of my house. I have written & called them several times and every time they say they are coming, but no body came so far. I don't understand why these people collect full payments, coming to my home and seeing the actual condition on the ground and now saying that they don't have a box in front of my house. Horrible service from Airtel Telemedia. I would not recomment any one to apply if you don't have a box infront of your house.

Regards
S. Mohapatra

i have been getting these friend locator requests from this number---[protected] for quite a no.of times till now. i even tried to reply by saying 'NO' but the user still tries to send me these friend locator msgs continuosly. i would like to knw on whose name is the number registered

This is to giving you complaint that I Pankaj Sharma had purchased ur airtel DTH connection on Tuesday 17/08/10 from Vaid Electronics Faridabad and your engineer had install this to my home on the next day 18/08/10 the complaints are below-

1) Your engineer had not given any information or guidance about this new dth connection even I told him to pls explain about the features & how to use it.

2) Secondly he doesn’t tell me that I have to recharge it or my Dealer will recharge it and it will take 45 minutes to get installed.

3) Dealer (Vaid Electronics) had recharged it on Thursday & he told me that I don’t need to call in customer care and it will start within 45 minutes.

4) After that in night I speak with Mr. Sandeep your customer care executive & tell him the problem after that he told me that I need to call in customer care & activate my package detail which also not anyone told me or guide after that he giving me promise that it will start in next 24 hours.

5) on the very next day 21/08/10 when it’s not done I again call in your customer care & Mr. Deepak ( executive ) told me that for this process I need order no for customer care he had given me order no – 49027293 means sandeep makes me FOOL earlier.

6) yesterday when it’s still not done I again & again call in your customer care and speak with Mr. Manish your Supervisor & he told me the same story that this problem has been from ur end means customer care or AIRTEL DTH whatever .

Again I got one more promise that my connection will start in 24 hours & finally got complaint no - 3630164

7) Today morning I had called again your help line no- [protected] that time he told me it will start in 10 minutes.

8) finally very disappointed I called again in ur customer care & got same story of 24 hours after that I speak with Mr. Amender ( Sr. Supervisor ) & got same stupid story that sir give me 1 day I will mail it to my senior & definitely it will start as soon as possible & I will revert you.


What my question is this is Reputed AIRTEL DTH or anything Froad Company if I buy connection on 17/08/10 today is 23/08/10 & what answer is it will start by 27/08/10.

Means I need to wait for 10 days to watch TV or your Great Company (AIRTEL DTH) actual installation.

I think I had made a very big mistake in my life to buy AIRTEL DTH connection rather than I know if I buy something else means DISH TV, TATA SKY etc…………………I would not get problem like this in my life.


I know nothing will happen nobody will solve this matter.
But i[censored] are a good prestige in market than solve this matter.

It’s not SERVICE that you people just sold your product & slept out after that.


Pankaj Sharma
Dth Customer Id – 3630164
Activation Voucher No- [protected]
Stb Id – [protected]
View Card No-[protected]

Mobile No – [protected]
Email Id – Pankaj.[protected]@gmail.com
Pankaj.[protected]@yahoo.co.in

I, Imran from delhi. My mobile no. is [protected]. Since 01/08/2010 in my no. there is a problem that the incoming calls not coming on my no. i.e. I am not receiving my incoming calls But outgoing calls working properly. When a call made by any one to my no. then a message is listen that THE DESTINATION YOU HAVE TRYING TO CALL IS NOT REACHABLE. but when i divert my calls to an other no. then i can receive my calls on diverted no. & i can receive my incoming properly in roaming but in local i cannot Receive my incoming calls.
I made many complaint to Airtel costumer care center @ 121, many complaint to @ 198,
many email complaint to [protected]@airtelindia.com, 3 times complaint to Airtel nodal officer @ [protected] & also 2 times complaint to Airtel Appellate Authority @ [protected]@airtel.in.
but no one help me & couldn't solve my problem.
but the told me always we submitted your compliant. I also go to airtel relation ship center at rohtash nagar & Jagat puri but they are also nothing done for me. they said to me that we cannot do anything call costumer care.
since 01/08/2010 i am very upset there are many kinds of problem facing by me due to not receiving incoming. My spend of mo. no. is also very high because i divert my calls to other no. for receiving my incoming & this is very costly to me.
please help me & solve my problem as soon as possible. My Alternate Phone Number is [protected], [protected] & mail id is [protected]@gmail.com

Sir,
I have taken an AirTel Post Paid number in December 2009 with mobile number [protected].The Billing Period of my number falls from 20-Jul-2010 to 19-Aug-2010.
I have activated the 99 Rs SMS offer plan earlier but deactivated it on 21st of July.
They have charged me Rs 99 for using that offer for one day , but the offer being stated in the bill is from 20-Jul-2010 to 19-Aug-2010.
I have been charged for both the free SMS plan and for each SMS which i have sent.
To clarify the same, i have called the CSR.The CSR says that it comes with flat rental so this money cannot be deducted.But when i look in through the advertisements, IVRS or in the web portal there was nothing mentioned specifically that Rs99 SMS plan is a flat plan.request your action on the same.
Thanks and regards,
Sumeeth Reddy.

This is regarding the extremely poor service, and inconvenience I have been experiencing due to incompetency of the Airtel Digital TV department.

I had made an initial request to Airtel customer care for shifting my Airtel connection (customer ID [protected]) from one town in Ghaziabad to another city (Nehru Nagar) in Ghaziabad itself (area change Approx 14 Km) on 5th Aug 2010.

The un-installation was done on the 7th August as scheduled. I took the equipment to the new address and was told that the re-installation would be completed on 8th Aug (Sunday) before 11 A.M.

Nobody came and I neither did I receive any phone call from anyone.

I again lodged a complaint on the same day (Date – 8th August 2010) and was given the service request reference no. – 3510811

The following SMS was received the NEXT day – “Dear Customer, your Service request reference no. is 3510811 for "Engineer Related" has been resolved. If the issue is unresolved please call [protected]"

Since no one came, I called up the mentioned number – [protected]. No one answered at that time and after some time the phone came up as switched off. (Note: I tried this number off and on, it still comes up un-answered as of yet)

I again complained on the same lines and got the service request reference no. 3519246 for "Delay In Resolution (Domino)", which was again resolved magically the next day, without anyone contacting me!

I kept on making the complaints, and I do not know how the complaints kept on resolving automatically without anyone calling up or fixing appointments.

After again complaining on 15th August 2010, I got a call from an engineer and he said he would be at my new premises by 5:30 P.M.

I was not at my place at that time, and so had to rush back in order to get the installation complete. I called him back at 5:15 PM to confirm his visit but he said that he would not be coming now as his office is closed.

Since I am working and not available in the week days (I live on rent), I requested him a lot to complete it on the same day (Sunday), but to no avail.

I was very frustrated and the engineer also seemed very rude and un-cooperative.

I have been making complaints off and on for the past two weeks. The people at the support end are always giving me FALSE PROMISES and pathetic apologies, and they seem very surprised when they see all the complaints in the call history.

I have talked to managers and floor supervisors but no one is able to help.

The complaint numbers WRT the calls I made to airtel all these 3 weeks are – 3510811, 3519246, 3534799, 3537343, 3556170, 3611204 and so on.

As a matter of fact, even the Airtel Broadband suffers from the same poor management; it took 2 full weeks to shift my telephone/internet connection.

As a last ditch effort I called up one of the engineers in NOIDA, and he said that no one would come to do this shifting as AIRTEL does not pay the people (contracted staff) who make the new connections, they do not get the Rs 300 Airtel charges as shifting amount.

Now, after so many calls and because of the accumulating FRUSTRATION from such POOR, PATHETIC & 3rd rate service, I am contemplating to leave AIRTEL DTH behind.

My advice to anyone reading this and looking for guidance about the AIRTEL Digital T.V. Service provider is that AIRTEL is built up on POOR MANAGEMENT and relies too much on the end staff to get its work done, who are irresponsible, hired contractors, and in some cases even hand in glove with local Cable operators, who want to maintain their monopoly.

Except for one corner in my house there is no network signal @ my home...

Appellate Officer Bangalore confimed there is a network problem @ my house. Airtel doesnt have the budget for hosting the big network tower in Rustam Bagh.. However, when i insisted on putting an small booster in my building or home Airtel is running out of stock for the last 3 months. I fail to understand such a multi million dollar company cannot buy boosters ??? I have been following with Airtel with

4 Emails to Appellate Officer
2 Emails to Nodal Officer
3 Phones to Appellate Officer
2 Phones to Nodal Officer
5 Phone calls to Customer Care

I am totally frustrated and looking for some help from Airtel and General Public...

Thanks
Aresh

[protected][protected][protected][protected][protected]---
From: XXXXXXXXXXXXXXXX
Sent: Thursday, April 29, 2010 6:40 PM
To: nodal.[protected]@airtel.in; appellate.[protected]@airtel.in
Cc: [protected]@airtel.in
Subject: FW: Cell #: 9880XXXXXXX

Hi,

This is the 3rd time Airtel has forced me to write an email stating my woes. I have 2 complaints against which neither any action has been taken so far nor any communication has been sent to me regarding this.

1st issue:
I had raised a Service Request with Airtel[protected] for poor quality of network in my house & Airtel Customer Service was supposed to get back to me by 07-Jan-2010. Airtel technician had come to my place to check the signal strength & had confirmed that the signal was weak & they would install new tower to boost the signal strength. I regret saying that no action has been taken so far. It's been more than 3 months now & we are still facing the poor quality signal at our place. We had called the Nodal office thrice but yet no concrete response from them too. Please can you ask someone to look into this ASAP as I'm frustrated with using Airtel now because of no action taken on my Service Request & I'm sorry to say that if this continues Airtel will lose on their customer.

2nd issue:
I had raised another request for registering for NDNC. The request number was W[protected]. As stated in the sms, all promotional communication would stop within 45 days from the date I received the sms (21st Dec 2009). I have still not stopped getting junk sms on my cell.

I'm totally fed up and frustrated of no communication from your side and no action too on your part. If these 2 issues are not resolved at the earliest then I will take this up with TRAI.
Please see the below chain of emails where I have explained in detail my plight.

Regards,

From: XXXXXXXXXXXXXXX
Sent: Thursday, March 11, 2010 12:01 PM
To: [protected]@airtel.in
Subject: RE: Cell #: 9880XXXXXX

I have not heard anythhing from Airtel as of now. Is this the way you treat your customers. I am forced to believe that Airtel customer relations is just a farce and no action can ever be taken.
Looking forward for a reply at the earliest.

Regards,
________________________________________
From: XXXXXXXXXXXXXXXXXX
Sent: Tuesday, March 02, 2010 5:08 PM
To: '[protected]@airtel.in'
Subject: Cell #: 9880XXXXXXX
Hi,

I just received a bill from Airtel where there was a letter stating about the improvement in network quality & also that 175 new towers are added in Bangalore. As I was going thru it, I realized that I had raised a Service Request with Airtel[protected] for poor quality of network in my house & Airtel Customer Service was supposed to get back to me by 07-Jan-2010. It's been almost more than a month now & I regret saying that no one has come back to me with a concrete solution & neither the network in my house has been improved & I continue to face the problem of poor network coverage. Please can you ask someone to look into this asap as I'm frustrated with using Airtel now because of no action taken on my Service Request & I'm sorry to say that if this continues Airtel will lose on their customer.

Another instance of Airtel's poor customer service. Also, I had raised another request for registering for NDNC. The request number was W[protected]. As stated in the sms, all promotional communication would stop within 45 days from the date I received the sms (21st Dec 2009). I have still not stopped getting junk sms on my cell.

Hope these 2 things are taken up at the earliest & I see some communication/progress made on them asap.

Regards,

i had got a sim from a retail shop and submitted all my documents which later resulted in deactivation of the sim had ben to the retail shop for enquiry rather tellin the details they insulted me and humiliated me which is gonna end up in a consumer court as the airtel telecom industry never reported me about why n so my connection was deactivated and the retal shop for misusing my adress proof since they say its missing i am takin serious action if i dont get a proper feed back please understand its serious.my number is [protected].deactivated airtel number is [protected]

dear sir i am shirish kolarkar purchaser of your airtel digital tv [HD] connection from LG shoppe ring road pratap nagar. my ID no. is [protected] and contact person from airtel is swapnil [mob. no [protected]]. My purchase date is 26th july and still i am not getting proper answers from your personnel. The above no. is swithed off or with the family members who cannot answer our queries. This no. is officially mentioned in your bill. please treat this complaint seriously and oblige.

-shirish kolarkar

[protected]
nagpur
date-22 august 2010

Sir,
I am currently located in KSA(Kingdom Of Saudi Arabia) I recieve atleast 2 calls from my family/friends from India/Kerala in a day. I have noticed that when ever a call is originated from Airtel mobile provider It is always a local number on my phone (ie. a number in Saudi Arabia even though the call is from INDIA). I thought it was just a fluke incident. Then I learned about VOIP calls that are carried out with the help of internet rather than through satellite. If that is the case Airtel is making a heck of lot of money from all of out going international calls. They are cheating the India government and cheating the customers as all o[censored]s know the voip calls are much cheaper, cheaper than 1 rs/ min to GCC countries and they charge like 9 rs/min. I have also noticed a lag time while talking of about 2 seconds which only happens in VOIP calls when internet speed is low. This is a very serious issue and huge revenue drain for our government. Can anybody alert TRAI about this.

I might be wrong but can any body come up with a genuine answer or explanation. It would be greatly appreciated

Varun
[protected]@yahoo.com

Dear sir,
Iam using airtel prepaid number from last five yrs. My number is [protected].On 11-aug i received a msg from airtel that i have to submit address proof again. I visited nearest airtel office .They asked me ration card or voter card.But i have no such proof..I have only company given address proof letter,PAN card,driving licence only .But they did not accept.Due to this they cancle my SIM registration on 17-aug .Now if i submitted proof,they told me that i cannot get old no.Talk time of 180 Rs that contain i have in that SIM.I lost it now & my number also.
Pls suggest me what i have to do.My mail id is [protected]@yahoo.co.in.My present contact no is [protected].


pls do needful.

Regards,
kiran

Dear Sir
I am iranian students.for 5 days my simcardmobile has been blocked.No incoming no outcoming.I went to ameerpet airtel company 3 days ago .Mr mohamad shakeel received all my ducuments and told me every thing would be ok and my simcard would be activated after 48 hours.BUt stilli am waiting and nothing happen.please urgently solve my problem I had no call with anybody for 5 days.My mother is waiting from Iran to make a call.
my name: Rosa Behboodi
My phone: [protected]
Mr mohamad shakeel phone:[protected]
my email:[protected]@yahoo.com

After several complaints and calls to customer care service of Airtel DHT some how after 2 weeks I got the installation done with no signal. Same calling story repeated to get the signal. After few days the same problem no signal. Now since last 3 weeks I do not have signal at my home . I have tried calling customer care several times. Same false promise but no improvement in customer care service. They are well trained to make fools of customer. The problem still lies unattended but billing continues because i have already paid in advance for the subscription.
I am fed up calling Airtel customer care. Requests any suggestion for refund and return of this product.

My Id is [protected]. Place: Kharghar Navi Mumbai.
Email Id : [protected]@rediffmail.com

our organisation using Airtel PRI + DSL Lines from one month. airtel sales person commite more promises to use but when the line has been installed its diffrent from his commitement. we launch a complent to customer care on same day and cancel the DSL line on same day of the installation and send respective mail to airtel for cancellation the DSL and reduce plan and for that they are redy fro the same. after few days I again contact to customer care and the sales manager regarding status but they are not ready to give proper responce and support

I applied for an Airtel Broadband connection on 12/08/2010 through a Mr. Santosh Prajapati ([protected]). He told me that he would get approval to ensure that I get the connection in 3-4 days flat. An executive came on 13/08/2010 to me residence to ensure that it was feasible to put a connection in my residence in Hiranandani Estate, Thane (W). Its been 8 days and Mr. Prajapati has no clue when the facility would be provided to me. He has even started avoiding my phone calls as he has no concrete details. He tells me that Airtel is introducing some 'new technology' which is causing the delay. I have been sitting at home, days through to get this done, useless.
To my dismay, when I called up the office of the nodal officer Mr. Bothra in Mumbai, a lady by the name Bharti was least interested in what I had to say. She was completely distracted and I had to explain my case to her twice. They have collected all the documents from me and now I do not know whom to approach.

My application number was SL253159.

I can be contacted at [protected]@gmail.com.

Dear,
request you to pls rectify my sim as it is not working. it shows errors as network not responding and insert sim. pls do the needful as early as possible. my # [protected].
mail me the details at [protected]@yahoo.com.

Dear Sir,

Already i am a beneficiary person of "consumer complaint forum".

So this time also i hope same,that i will get solution of my problem.

[protected]_[protected]_[protected]_[protected]_[protected]_[protected]_[protect...⇄

Above mentioned all 9 mobile numbers under CUG connections in the name of CHOPRA TIMBERS.

Past almost one year we are facing a problem for not paying some outstanding amount of 6900/- rupees approximately(currently it is going on increasing because of late fee).

This problem has been started before one year with only amount of 1800/- rupees,which is wrongly added to our account.

With this problem we went to Mr.Veerabahu(SENIOR CUSTOMER RELATION MANAGER OF WHOLE TAMIL NADU)in TRIPLICANE office in chennai,he told us that this amount is wrongly added to your account.

He gave us assurance that this amount will be adjusted in next billing cycle,but till now it is not adjusted and we are facing this problem from one year.

And now from 2 months Mr Veera bahu is not picking up his mobile phone,and not giving any reply to our call,we caught in serious trouble.

So pls advice us what to do with this problem?

If possible pls ask your senior authority to speak with Mr Veera bahu(Mobile no:[protected]),because from past one year he is playing a game with us,and not responding properly,due to Mr.Veerabahu only we caught in the problem.

pls note his colleage number also Mr.Balachandran [protected].

Many times we are getting a calls from call centre and asking us to pay the outstanding amount,we are not able to give a reply,due to Mr.Veerabahu,and currently we do not have any type of proof to show the airtel people becuase it happened more than one year.

So we request u to pls take necessary serious action against Mr.Veerabahu,so this thing should not be happened with others.

pls reply in [protected]@rediffmail.com.


thanks & regards,
romit chopra

meseage received from Mesage Centre [protected] on 20-Aug-2010 at 03:49:35 pm.

Mesage Deatails:=>GOLDEN CHANCE! Today Give 3 right answer,you may WIN GOLD Coin,SILVER coin or CASH!
1.
Q)Capital of West Bengal? A) Kolkata B)Delhi. Sms Ato 57272 @Rs.3/ SMS.
Sender :
AK-Airtel
I have send SMS to 57272 and another SMS send to me

Correct Awesome,Ur playing Score Max today to win N77,LAPTOP n 1 Lac CASH Today's score 10. Q.Chingri Pakora is dish of A)USA B)Bengal Reply A or B Rs3/ Sms Tnc apply
sender 57272 Mesage Centre [protected] on 20-Aug-2010 at 03:51:39 pm.

Now I have send 3 SMS with Correct Answer ,but From this message Centre another mesage had sent to me for reply the another question and answer to 57272 .

Dear sir
Now the question is Why Should I Reply the 4th SMS . I thisnk it is froad & cheating. This way mobile service provider Company cheated our money through SMS. Please do the needfull action for above matter.
With thanks
Amiya Dhar
Mob:[protected]
Address:49/2A, Umesh Mukherjee Road
Belghoria
Kolkata-700056.