Airtel Complaints & Reviews

Dear Sir,

I Jatin Gori the user of Airtel connection has faced much tough time for the service. I am facing this problem since February 2008 so please look into the matter and let me know how better you can help me out.


In the year January 2008, I had purchased VIP No: [protected] with a prepaid connection & this number was allotted to me by M/s Rahul Enterprises & the payment was dealt in cash for which I was assured that they would give me the receipt for the same but I haven’t received the receipt till date.

Then in the month Febuary 2008, the above said number was converted from Prepaid to Postpaid under the “Bonanza 199 plan” by M/s Frontline Sales Ltd & all the valid documents for the same are with me.

Thereafter, within 4 days without even intimating me or giving me any further prior notice the customer service department discontinue the services which was rendered to me by M/s Frontline Sales Ltd & on asking the valid reasons from the Customer service department told that this number was allotted only to Mr Mohit Gupta.

For this I had intimated to M/s Frontline Sales Ltd they told me if nothing is done they would allot me the other new V-VIP number with the same benefit. If this all is happening within the company how one can get the justice so I please request you to solve the matter as soon as possible.

My worry is that I hold all the valid legal documents which states that this number is registered under my name & they are not even bother about it. At least the customer service department should inquire that who legal owner to whom the number is allotted.

Last but not the least I have already complaint thrice (First on February 2008 when the connection was disconnected & secondly the recent date on[protected] & 15-7-10) but no heed or any action has taken place so I am requesting you again to take a strong action against to the complaint made by me. Please solve the matter & also take the legal action as soon as possible.



Thank and Regards


Jatin C. Gori
[protected]

I have asked for an internet connection At versova yarry rd

On the 16th of Aug their sales person come home and tkases a some of 2000 Rs and promises activation on the 21st of august .

i was promised full activation on the 21st of August and the date as of now is the 24th of aug and none of the people are even picking my call i really am very upset and pissed with an incompetent company like airtel where i was promised very good service and everything with it.

How can a company promise such things when they dont have a decency of an explanation of why is the connection not done yet.


16-08-10 was the date of cash money exchanged
S.L.
248898

Employees name: Diwakar - [protected]
Manager : Ershad - Off :[protected]
mob : [protected]
mob :[protected]

Please who ever is responsible for consumer rights please take action these guys should be taught a lesson to not take people for granted

thank u

SHAWN ARRANHA

To,
Customer Care
Bharti Airtel,
Kashmir Division

SUB: Seeking retraction of extra dues charged against pre to postpaid conversion

Dear Sir/Ma’am

I would like to bring to your kind notice that I have been a loyal Airtel mobile telephony subscriber under the name Hilal Siddiqi and number [protected]. I have been using this allocated number for the past few years, however earlier the number was registered in the name of my company, Kanwal Spices. I was still using the number after getting it converted to prepaid with ease till the point of time directives were issued by the Centre and all prepaid numbers were to be demobilized. I had no option but to convert the number to postpaid since all my business contacts have this very number. Thereof, as you can very well understand, your mobile number is like your “second identity”. I retained as an Airtel subscriber even though I was offered various options by other mobile services providers in Kashmir and that too at cheaper rates. But I preferred to stay with Airtel. For the past few months I have noticed that my mobile monthly bills are carrying along an amount of 5000 INR in addition to the regular and applicable tariffs as per usage. I used to pay my tariff and usage amounts while as I did not pay the extra money, which by all means is superfluous. When I contacted customer care through IVR I was told that my prepaid to postpaid conversion had cost me 5000 bucks. I fail to understand why did that happen? And after all was said and done my mobile number (aforementioned) was barred.
Now I would like to lodge a complaint pertaining to charging of extra money, 5000 INR in this case as prepaid to postpaid conversions do not cost that much and in fact do not cost at all. I would request your kind self to revert the excess payment and resume my number in terms of service with the shortest possible time. I would like to inform you that I have been suffering business losses owing to the barring of my number which runs into lakhs of rupees.
I am hopeful that my case would be solved and wouldn’t have to lodge a case with the consumer court. I, as also my company has a long standing relation with Airtel and let us hope you honour that.

With regards
Hilal Siddiqui

Hello,

I never subscribed for Airtel radio, but Rs. 30 has been deducted for the past two months before I could realize what is going on. Kindly deactivate Airtel radio and refund the amount deducted. My number is [protected].


Regards,
Sree

I AM USING AIRTEL SIM CARD FROM LAST 4 YEARS APPROX...MY SIM NO IS [protected],SIM IS REGISTERED ON MY NAME_SUNIL SURYAKANT ACHAREKAR,BUT ONE OF MY FRIEND RECEIVED SO MANY MISCALLS FROM SAME NUMBER WHEN SHE WAS TRAVELLING WITH ME AND MY CELL WAS IN MY HAND..WHEN SHE MAKE CALL ON MY NUMBER SOMEONE RECEIVING HER CALL AND SAYING THIS IS MY NUMBER [protected].....BUT WHEN I TRIED CALL ON THAT NUMBER REPLY IS SWITCHD OFF or busy.now i am confused if someone hacked my cell number or just a fake....please help me

Dear Sir,

In the earlier two mails and fax send to your chairman, I have requested to send
Rent arrear payable for sharing of tower at my premises (TNJ18),
Tanjavur, Tamil Nadu Rs.52,000/- is being withheld by your employee Gopinath, Coimbatore
For the past 13 months. You have also promised that the rent for sharing of tower to Idea operator
Will be released in few days. Till date (21.8.2010) I have not received arrear rent.

I hope you will intervene in this matter and release the arrear amount.

I regret to inform you that there is no guidance to whom we have to complaint in case any grievance
In the regard of tower rent.The phone numbers given in the enclose letter of monthly rent is unused
Phone number. The reliability of your company has been reducing day by day.

A.VALLI
Tnj18
10, Devi apartment,
Krishnasamy Road,
Coimbatore 641001.

Sir
My Name is Usha and i'm using Airtel GSM Network from past 5 years i'm frustrated with Airtel Network from past 5 months because Airtel has worst Network in My Area. The Airtel Base Transceiver Station is Located 2 Kms away from My Home and the congestion formed by this network is too horrible. Other GSM operators like Aircel, BSNL and TATA DOCOMO are having Excellent Network Coverage at my Home. If Airtel dosen't improves it's network, then i will switch to another GSM Network
Thanking you

Recieved a legal notice from Airtel for non payment of dues for usage of Datacard. As the mentioned company has not been able to provide the services which has been in my first mail to Airtel on 10th Feb.2010. and subsequently repeated in my correspondence to them . I have not been able to use the data card since Feb. 2010. The Company has expressed their network problem in all their mails. It is really shocking to recieve a legal notice from Airtel for not providing services which were supposed to be provided by them.The squence of correspondence is attached below :


From: RAMESH SADHOO
Sent: Wednesday, June 30, 2010 14:29
To: '[protected]@airtelindia.com'
Cc: '[protected]@airtel.in'
Subject: FW: DATACARD NO.[protected] [|BAL|[protected]|[protected]|]

In spite of the non usage of the services for the above data card due to reasons mentioned below, I am still receiving bills for inadequate services provided by airtel.
Thanks.

R Sadhoo.

From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Friday, April 30, 2010 21:42
To: RAMESH SADHOO
Subject: Re: DATACARD NO.[protected] [|BAL|[protected]|[protected]|]

Dear Ramesh Sadhoo:

According to your previous interaction, you have expressed concern regarding the network coverage for your Airtel Data card number [protected].

We regret for the delay in replying your mail and the inconvenience caused to you in this regard.

We had tried contacting you on phone to explain the details as per your concern, however were unable to touch base with you.

We would like to assure you that we at Airtel use stringent measurement and control applications to ensure that you receive error-free services. We are continuously working towards upgrading our network to ensure that the coverage is as extensive as possible.

However, despite our best efforts there are times when it becomes very difficult to define the exact range of the coverage. We regret to inform you that we would be unable to improve immediately on the indoor coverage in your
area.

As per the Service Request number 30950107, we would like to inform you that our network team has been working on improving the services throughout the city.

The installation of such cell sites would help to improve the radio wave frequency for both indoor and outdoor coverage. The benefits of the same will be perceptible in approximately, 1 to 2 months. We request your co-operation
till such time.

Hence, we request you to clear your outstanding amount of Rs.1966.65/- before 13/05/2010 to enjoy uninterrupted services.

For further assistance, mail us at [protected]@airtelindia.com.

We thank you and value your association with Airtel.

Warm Regards

Sathish Gopalakrishnan
Customer Care
Bharti Airtel Limited

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[protected]Original Message[protected]
From: [protected]@modi.com
To: [protected]@airtelindia.com
Cc:
Sent: 28/04/2010 16:26:16
Subject: FW: DATACARD NO.[protected] [|BAL|[protected]|[protected]|]

I would like to update you that the data card is still disconnecting after
every 3-4 minutes. I have stopped payment of the bills being received by me as
stated in my earlier mail.

Thanks.



R Sadhoo



From:[protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Wednesday, March 10, 2010 17:02
To: RAMESH SADHOO
Subject: Re: DATACARD NO.[protected] [|BAL|[protected]|[protected]|]



Dear Ramesh Sadhoo:

Thank you for contacting Airtel.

According to your previous interaction dated 25/02/10, you have expressed
concern regarding the network coverage for your Airtel Data card number
[protected].

We understand your concern and will work towards resolving the same. We regret
the inconvenience caused to you in this regards.

We would like to assure you that we at Airtel use stringent measurement and
control applications to ensure that you receive error-free services. We are
continuously working towards upgrading our network to ensure that the coverage
is as extensive as possible.

However, despite our best efforts there are times when it becomes very
difficult to define the exact range of the coverage. We regret to inform you
that we would be unable to improve immediately on the indoor coverage in your
area.

As per the Service Request number 30950107, we would like to inform you that
our network team has been working on improving the services throughout the
city.

The installation of such cell sites would help to improve the radio wave
frequency for both indoor and outdoor coverage. The benefits of the same will
be perceptible in approximately, 1 to 2 months. We request your co-operation
till such time.

You may also view the status of your Service Request by dialing *121# (Toll
Free) and press the call button, details will immediately appear on the screen.

We required your kind co-operation in this regard.

For further assistance, mail us at [protected]@airtelindia.com.

We would be glad to have your feedback on our response. Please click on the
below link to provide your feedback.

We thank you and value your association with Airtel.

Warm Regards

Vivek Karuppasamy
Customer Care
Bharti Airtel Limited

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hyperlink
Click here to provide Feedback.

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C4C6CACF3A424C4DBEDC2063A2EC286AA2E52968AFED276990F413&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@modi.com
To: [protected]@airtelindia.com
Cc:
Sent: 10/03/2010 14:05:24
Subject: RE: DATACARD NO.[protected] [|BAL|[protected]|[protected]|]

Service Request number 30950107:





Surprised nobody once again has not bothered to contact me to correct the
mentioned issue. Moreover I have received a bill for Rs 660.70 for the previous
month. As mentioned in my previous mails I am not going to make payment against
your bill no.[protected] as I have not been able to use the continuous internet
services by the mentioned data card .

Thanks.



Ramesh Sadhoo



From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Thursday February 25 2010 3:55 PM
To: RAMESH SADHOO
Subject: Re: DATACARD NO.[protected] [ BAL [protected][protected] ]




Dear Ramesh Sadhoo:

Thank you for contacting Airtel.

You have expressed concern over network coverage for your Airtel mobile number
[protected].

We understand your concern and will work towards resolving the same.

We would like to inform you that your concern has already been registered with
us through Service Request number 30950107 and we would revert to you on or
before 04 03 10. We request you to cooperate until such time.

Alternatively you can also know the status of the Service Request number by
dialing 121# (toll free).

For further assistance mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards

Dinesh Chandrasekar
Customer Care
Bharti Airtel Limited

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hyperlink Click here to provide Feedback. https: ispeed.airtel.in
iVoiceFeedback Search EFViewerDE.aspx
info=C6C6C0C9%200469F25A42BB227A121B01646B1D03D5BA4EF107A9DE42761A3E22563A6E3256
6AB refno=[protected]%20

Or if you cannot click on the above link please copy the full URL from below
and paste the URL in your web browser.
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0469F25A42BB227A121B01646B1D03D5BA4EF107A9DE42761A3E22563A6E32566AB
refno=[protected]

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@modi.com
To: [protected]@airtelindia.com
Cc:
Sent:[protected]:03:40
Subject: RE: DATACARD NO.[protected] [ BAL [protected][protected] ]

Dear Mr. Rahul



Request number 30950107:



After waiting upto 25thFeb. it is very unfortunate that nobody has bothered to
rectify the problem of my Data Card. It is pity to state that a company like
Airtel is not able to address to my problem. As stated earlier as I am unable
to use my data card I will not be making payments for this month. Through this
mail I would like you to either rectify the problem or replace the Data Card by
this month end.

Thanks.



Ramesh Sadhoo



From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Monday February 15 2010 4:18 PM
To: RAMESH SADHOO
Subject: Re: DATACARD NO.[protected] [ BAL [protected][protected] ]



Dear Ramesh Sadhoo:

Thank you for contacting Airtel.

You have expressed concern regarding Data card connectivity for your Airtel
mobile number [protected].

We realize that this situation must have inconvenienced you. However we assure
you a prompt action to solve the concern. We regret for the delay in reply to
email.

We would like to inform you that your concern regarding Data card connectivity
has been forwarded to the concerned department with the Service Request number
30950107.

We would revert to you on or before 25 02 10. We request you to cooperate with
us till such time.

You may also know the status of the Service Request number by dialing 121#
(Toll free).

For further assistance mail us at [protected]@airtelindia.com.

We thank you and value your association with Airtel.

Warm Regards

Rahul Sethiya Mangilal Sethiya
Customer Care
Bharti Airtel Limited

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iVoiceFeedback Search EFViewerDE.aspx
info=B6D6315EA7E82B6E92F01E62ACED1F7D8083828C8BF21B7D9EFF%207%205%205%20C%20C70
refno=[protected]%20

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info=B6D6315EA7E82B6E92F01E62ACED1F7D8083828C8BF21B7D9EFF 7 5 5 C C70
refno=[protected]

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@modi.com
To: [protected]@airtelindia.com
Cc:
Sent:[protected]:37:53
Subject: RE: DATACARD NO.[protected] [ BAL [protected][protected] ]

It is already 15th Feb. and nobody has reverted till date in spite of your
assurance that I will be contacted by 11th Feb. Through this mail I would like
to inform you that as I am not able to use the Data Card since 2nd Feb I will
not make payments for the non usage days.

Thanks.



Ramesh Sadhoo



From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Wednesday February 10 2010 12:17 PM
To: RAMESH SADHOO
Subject: Re: DATACARD NO.[protected] [ BAL [protected][protected] ]



Dear Ramesh Sadhoo:

Thank you for contacting Airtel.

You have expressed concern over inability in accessing Data Card Service for
your Airtel Data Card number [protected].

We realize that this situation must have inconvenienced you. However we assure
you a prompt action to solve the concern.

We would like to inform you that your request has already been forwarded to the
concerned department with the Service Request number 30752851. We will revert
to you on or before 11 02 2010.

You may also know the status of the Service Request number by dialing 121#
(toll free).

For further assistance mail us at [protected]@airtelindia.com.

We thank you and value your association with Airtel.

Warm Regards


Prakash Shanmugam
Customer Care
Bharti Airtel Limited

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info=56B6D03E4748484DB7DD296995F4%206%204%207%20A%20B779EFC157798F91D7F8888888AF
6 refno=[protected]%20

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and paste the URL in your web browser.
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info=56B6D03E4748484DB7DD296995F4 6 4 7 A B779EFC157798F91D7F8888888AF6
refno=[protected]

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@modi.com
To: [protected]@airtelindia.com
Cc:
Sent:[protected]:32:08
Subject: Datacard no.[protected]

The datacard number is very much mentioned in the subject area of my earlier
mail. However I would repeat the number of the data card as [protected].

Thanks.



Ramesh Sadhoo



From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Tuesday February 09 2010 5:51 PM
To: RAMESH SADHOO
Subject: Acknowledgement Mails.



Dear Customer

We are unable to process your request as:
1. Airtel mobile number is not mentioned in your email or 2. Airtel mobile
number is not mentioned in the correct format We request you to resend the mail
again with the Airtel Mobile Number mentioned in the Subject as per the
following format:
98XXXXXXXX or 99XXXXXXXX
Assuring you of our best services always.
Warm Regards
Airtel Customer Service

[protected]-Original Message[protected]------
Subject: Datacard no.[protected]
Date: 09-FEB-10
From: [protected]@modi.com
To: nodalofficer.[protected]@airtel.in
Message body:

Dear Sir



I have been using the above said data card for the last two years. I am facing
problem of logging off after every 3-4 minutes for the last two weeks. The
complaint of the same was logged vide complaint number 30753851 on 2nd Feb.-10.
Subsequently I was forwarded to your technical team and who in turn after
understanding the problem guided me to visit any of the Airtel showrooms to the
status of the datacard. Today I visited your Community Center New Friends
Colony showroom. I was surprised to learn that the employees in the showroom
expressed there inability to check the data card as they did not have any
system to check the same.

As I am a frequent traveler I have been handicapped for not able to access my
mails while on tour. Moreover why should I pay to Airtel for services for not
providing the agreed services. Please revert on the next course of action for
rectifying the problem at the earliest . Oterwise I will be forced to change my
service provider.



Thanks.







Ramesh Sadhoo

49 Community Center

New Friends Colony

New Delhi




Dear Customer, This is to inform that your Q/R/C has been parked and action will be taken shortly. Airtel Care

My Airtel landline connection [protected] is not disconnected even after sending many mails and complaint. Each time they just send me a mail stating that my connection would be disconnected but it actually never happens. They give me date and after that again next date and than next date. Since I am out of country and about which I informed Airtel even than this thing is happening.They have already sent me the bill of last month and they would send me this month's bill and that too because of there fault. They are not disconnecting my number and simply sending me bill.Here are my complaint numbers
36336246
1166005
36185812

False Sales Committments are becoming a Practise ,Especially in big Giant Telecom companieslike Airtel wherein the Agency promises Ex TAT whereas the Sales representative has his own fundas on TAT's.In our worst customer service and Sales malpractise experience the DSA owner promised the PRI Line to be delivered by Saturday evening i.e. 21st Aug'10.The Sales employee of Airtel and the agency people jointly plan and fool around ith customers thereby leading Business losses to ventures like ours.
Basis the committments received the Business proposals were presented to the client for which the said PR line was procurred.The Sale representative named Mr Suresh Airtel Employee - Mobile number - [protected]) and the Agency owner named (Mr. Prasad yadav from vashi - Mobile no - [protected]) delivered a very cheap example of extending TAT's by puting blames on each others shoulers till 5:00 pm monday post whcih they stopped attending their mobile phones stating an excuse of being n a meet till 6.30 pm as logic says that post 6.30pm all expectations are made open for the next day.The said PRI was to be procurred for our said Organisation ( S2S IT Solutions Pvt Ltd) for which the application was signed on 19th Aug'10 with an Assurance.

Regards,
Brijesh Kumar

Hello Mam/ Sir,
This is in reference to the payment done for the Prepaid Mobile Recharge for my airtel number - [protected] on Aug 23, 2010 of 120.00 Rs. But till now netiher the recharge is done nor I received any message. Here is the Payment details:
Payment details for Payment Id [protected]

Payee Name : PREPAID MOBILE RECHARGE

Address:EURONET WORLDWIDE INDIA PVT LTD
WEST QUADRANT, II FLOOR,
City : MUMBAI
Zip Code : 400051

Customer Reference :[protected]

Payment Information
Payment Amount : INR 120.00
Date of Payment : 23/08/2010
Payment Status : Success

Other Details
Payment Remarks : 0102

Looking forward for the positive response asap.

Thanking You.
Regards,
Pankaj Sharma

Dear Sir/Madam,
I have applied for BroadBand with Cable TV connection on 13th Aug at SaharaMall in Greate India Place in Noida after they confirmed that they will able to provide connection for Sec-49 Noida.
The next day the person came to my home & taken full payment and after verification of all documents and not handed over a single receipt. Now I am running after them since then to hear that they do not have the box in front of my house. I have written & called them several times and every time they say they are coming, but no body came so far. I don't understand why these people collect full payments, coming to my home and seeing the actual condition on the ground and now saying that they don't have a box in front of my house. Horrible service from Airtel Telemedia. I would not recomment any one to apply if you don't have a box infront of your house.

Regards
S. Mohapatra

i have been getting these friend locator requests from this number---[protected] for quite a no.of times till now. i even tried to reply by saying 'NO' but the user still tries to send me these friend locator msgs continuosly. i would like to knw on whose name is the number registered

This is to giving you complaint that I Pankaj Sharma had purchased ur airtel DTH connection on Tuesday 17/08/10 from Vaid Electronics Faridabad and your engineer had install this to my home on the next day 18/08/10 the complaints are below-

1) Your engineer had not given any information or guidance about this new dth connection even I told him to pls explain about the features & how to use it.

2) Secondly he doesn’t tell me that I have to recharge it or my Dealer will recharge it and it will take 45 minutes to get installed.

3) Dealer (Vaid Electronics) had recharged it on Thursday & he told me that I don’t need to call in customer care and it will start within 45 minutes.

4) After that in night I speak with Mr. Sandeep your customer care executive & tell him the problem after that he told me that I need to call in customer care & activate my package detail which also not anyone told me or guide after that he giving me promise that it will start in next 24 hours.

5) on the very next day 21/08/10 when it’s not done I again call in your customer care & Mr. Deepak ( executive ) told me that for this process I need order no for customer care he had given me order no – 49027293 means sandeep makes me FOOL earlier.

6) yesterday when it’s still not done I again & again call in your customer care and speak with Mr. Manish your Supervisor & he told me the same story that this problem has been from ur end means customer care or AIRTEL DTH whatever .

Again I got one more promise that my connection will start in 24 hours & finally got complaint no - 3630164

7) Today morning I had called again your help line no- [protected] that time he told me it will start in 10 minutes.

8) finally very disappointed I called again in ur customer care & got same story of 24 hours after that I speak with Mr. Amender ( Sr. Supervisor ) & got same stupid story that sir give me 1 day I will mail it to my senior & definitely it will start as soon as possible & I will revert you.


What my question is this is Reputed AIRTEL DTH or anything Froad Company if I buy connection on 17/08/10 today is 23/08/10 & what answer is it will start by 27/08/10.

Means I need to wait for 10 days to watch TV or your Great Company (AIRTEL DTH) actual installation.

I think I had made a very big mistake in my life to buy AIRTEL DTH connection rather than I know if I buy something else means DISH TV, TATA SKY etc…………………I would not get problem like this in my life.


I know nothing will happen nobody will solve this matter.
But i[censored] are a good prestige in market than solve this matter.

It’s not SERVICE that you people just sold your product & slept out after that.


Pankaj Sharma
Dth Customer Id – 3630164
Activation Voucher No- [protected]
Stb Id – [protected]
View Card No-[protected]

Mobile No – [protected]
Email Id – Pankaj.[protected]@gmail.com
Pankaj.[protected]@yahoo.co.in

I, Imran from delhi. My mobile no. is [protected]. Since 01/08/2010 in my no. there is a problem that the incoming calls not coming on my no. i.e. I am not receiving my incoming calls But outgoing calls working properly. When a call made by any one to my no. then a message is listen that THE DESTINATION YOU HAVE TRYING TO CALL IS NOT REACHABLE. but when i divert my calls to an other no. then i can receive my calls on diverted no. & i can receive my incoming properly in roaming but in local i cannot Receive my incoming calls.
I made many complaint to Airtel costumer care center @ 121, many complaint to @ 198,
many email complaint to [protected]@airtelindia.com, 3 times complaint to Airtel nodal officer @ [protected] & also 2 times complaint to Airtel Appellate Authority @ [protected]@airtel.in.
but no one help me & couldn't solve my problem.
but the told me always we submitted your compliant. I also go to airtel relation ship center at rohtash nagar & Jagat puri but they are also nothing done for me. they said to me that we cannot do anything call costumer care.
since 01/08/2010 i am very upset there are many kinds of problem facing by me due to not receiving incoming. My spend of mo. no. is also very high because i divert my calls to other no. for receiving my incoming & this is very costly to me.
please help me & solve my problem as soon as possible. My Alternate Phone Number is [protected], [protected] & mail id is [protected]@gmail.com

Sir,
I have taken an AirTel Post Paid number in December 2009 with mobile number [protected].The Billing Period of my number falls from 20-Jul-2010 to 19-Aug-2010.
I have activated the 99 Rs SMS offer plan earlier but deactivated it on 21st of July.
They have charged me Rs 99 for using that offer for one day , but the offer being stated in the bill is from 20-Jul-2010 to 19-Aug-2010.
I have been charged for both the free SMS plan and for each SMS which i have sent.
To clarify the same, i have called the CSR.The CSR says that it comes with flat rental so this money cannot be deducted.But when i look in through the advertisements, IVRS or in the web portal there was nothing mentioned specifically that Rs99 SMS plan is a flat plan.request your action on the same.
Thanks and regards,
Sumeeth Reddy.

This is regarding the extremely poor service, and inconvenience I have been experiencing due to incompetency of the Airtel Digital TV department.

I had made an initial request to Airtel customer care for shifting my Airtel connection (customer ID [protected]) from one town in Ghaziabad to another city (Nehru Nagar) in Ghaziabad itself (area change Approx 14 Km) on 5th Aug 2010.

The un-installation was done on the 7th August as scheduled. I took the equipment to the new address and was told that the re-installation would be completed on 8th Aug (Sunday) before 11 A.M.

Nobody came and I neither did I receive any phone call from anyone.

I again lodged a complaint on the same day (Date – 8th August 2010) and was given the service request reference no. – 3510811

The following SMS was received the NEXT day – “Dear Customer, your Service request reference no. is 3510811 for "Engineer Related" has been resolved. If the issue is unresolved please call [protected]"

Since no one came, I called up the mentioned number – [protected]. No one answered at that time and after some time the phone came up as switched off. (Note: I tried this number off and on, it still comes up un-answered as of yet)

I again complained on the same lines and got the service request reference no. 3519246 for "Delay In Resolution (Domino)", which was again resolved magically the next day, without anyone contacting me!

I kept on making the complaints, and I do not know how the complaints kept on resolving automatically without anyone calling up or fixing appointments.

After again complaining on 15th August 2010, I got a call from an engineer and he said he would be at my new premises by 5:30 P.M.

I was not at my place at that time, and so had to rush back in order to get the installation complete. I called him back at 5:15 PM to confirm his visit but he said that he would not be coming now as his office is closed.

Since I am working and not available in the week days (I live on rent), I requested him a lot to complete it on the same day (Sunday), but to no avail.

I was very frustrated and the engineer also seemed very rude and un-cooperative.

I have been making complaints off and on for the past two weeks. The people at the support end are always giving me FALSE PROMISES and pathetic apologies, and they seem very surprised when they see all the complaints in the call history.

I have talked to managers and floor supervisors but no one is able to help.

The complaint numbers WRT the calls I made to airtel all these 3 weeks are – 3510811, 3519246, 3534799, 3537343, 3556170, 3611204 and so on.

As a matter of fact, even the Airtel Broadband suffers from the same poor management; it took 2 full weeks to shift my telephone/internet connection.

As a last ditch effort I called up one of the engineers in NOIDA, and he said that no one would come to do this shifting as AIRTEL does not pay the people (contracted staff) who make the new connections, they do not get the Rs 300 Airtel charges as shifting amount.

Now, after so many calls and because of the accumulating FRUSTRATION from such POOR, PATHETIC & 3rd rate service, I am contemplating to leave AIRTEL DTH behind.

My advice to anyone reading this and looking for guidance about the AIRTEL Digital T.V. Service provider is that AIRTEL is built up on POOR MANAGEMENT and relies too much on the end staff to get its work done, who are irresponsible, hired contractors, and in some cases even hand in glove with local Cable operators, who want to maintain their monopoly.

Except for one corner in my house there is no network signal @ my home...

Appellate Officer Bangalore confimed there is a network problem @ my house. Airtel doesnt have the budget for hosting the big network tower in Rustam Bagh.. However, when i insisted on putting an small booster in my building or home Airtel is running out of stock for the last 3 months. I fail to understand such a multi million dollar company cannot buy boosters ??? I have been following with Airtel with

4 Emails to Appellate Officer
2 Emails to Nodal Officer
3 Phones to Appellate Officer
2 Phones to Nodal Officer
5 Phone calls to Customer Care

I am totally frustrated and looking for some help from Airtel and General Public...

Thanks
Aresh

[protected][protected][protected][protected][protected]---
From: XXXXXXXXXXXXXXXX
Sent: Thursday, April 29, 2010 6:40 PM
To: nodal.[protected]@airtel.in; appellate.[protected]@airtel.in
Cc: [protected]@airtel.in
Subject: FW: Cell #: 9880XXXXXXX

Hi,

This is the 3rd time Airtel has forced me to write an email stating my woes. I have 2 complaints against which neither any action has been taken so far nor any communication has been sent to me regarding this.

1st issue:
I had raised a Service Request with Airtel[protected] for poor quality of network in my house & Airtel Customer Service was supposed to get back to me by 07-Jan-2010. Airtel technician had come to my place to check the signal strength & had confirmed that the signal was weak & they would install new tower to boost the signal strength. I regret saying that no action has been taken so far. It's been more than 3 months now & we are still facing the poor quality signal at our place. We had called the Nodal office thrice but yet no concrete response from them too. Please can you ask someone to look into this ASAP as I'm frustrated with using Airtel now because of no action taken on my Service Request & I'm sorry to say that if this continues Airtel will lose on their customer.

2nd issue:
I had raised another request for registering for NDNC. The request number was W[protected]. As stated in the sms, all promotional communication would stop within 45 days from the date I received the sms (21st Dec 2009). I have still not stopped getting junk sms on my cell.

I'm totally fed up and frustrated of no communication from your side and no action too on your part. If these 2 issues are not resolved at the earliest then I will take this up with TRAI.
Please see the below chain of emails where I have explained in detail my plight.

Regards,

From: XXXXXXXXXXXXXXX
Sent: Thursday, March 11, 2010 12:01 PM
To: [protected]@airtel.in
Subject: RE: Cell #: 9880XXXXXX

I have not heard anythhing from Airtel as of now. Is this the way you treat your customers. I am forced to believe that Airtel customer relations is just a farce and no action can ever be taken.
Looking forward for a reply at the earliest.

Regards,
________________________________________
From: XXXXXXXXXXXXXXXXXX
Sent: Tuesday, March 02, 2010 5:08 PM
To: '[protected]@airtel.in'
Subject: Cell #: 9880XXXXXXX
Hi,

I just received a bill from Airtel where there was a letter stating about the improvement in network quality & also that 175 new towers are added in Bangalore. As I was going thru it, I realized that I had raised a Service Request with Airtel[protected] for poor quality of network in my house & Airtel Customer Service was supposed to get back to me by 07-Jan-2010. It's been almost more than a month now & I regret saying that no one has come back to me with a concrete solution & neither the network in my house has been improved & I continue to face the problem of poor network coverage. Please can you ask someone to look into this asap as I'm frustrated with using Airtel now because of no action taken on my Service Request & I'm sorry to say that if this continues Airtel will lose on their customer.

Another instance of Airtel's poor customer service. Also, I had raised another request for registering for NDNC. The request number was W[protected]. As stated in the sms, all promotional communication would stop within 45 days from the date I received the sms (21st Dec 2009). I have still not stopped getting junk sms on my cell.

Hope these 2 things are taken up at the earliest & I see some communication/progress made on them asap.

Regards,

i had got a sim from a retail shop and submitted all my documents which later resulted in deactivation of the sim had ben to the retail shop for enquiry rather tellin the details they insulted me and humiliated me which is gonna end up in a consumer court as the airtel telecom industry never reported me about why n so my connection was deactivated and the retal shop for misusing my adress proof since they say its missing i am takin serious action if i dont get a proper feed back please understand its serious.my number is [protected].deactivated airtel number is [protected]

dear sir i am shirish kolarkar purchaser of your airtel digital tv [HD] connection from LG shoppe ring road pratap nagar. my ID no. is [protected] and contact person from airtel is swapnil [mob. no [protected]]. My purchase date is 26th july and still i am not getting proper answers from your personnel. The above no. is swithed off or with the family members who cannot answer our queries. This no. is officially mentioned in your bill. please treat this complaint seriously and oblige.

-shirish kolarkar

[protected]
nagpur
date-22 august 2010