Airtel Complaints & Reviews

Dear Consumer Forum,

I would like to tell what sort of people work in Airtel and they call themselves the best service providers.

I had lodged a request for Shifting my Airtel Landline/ Broadband / IPTV to my new address. I was told the SLA for doing the same is three working days (Reference number for this: 367820). Three days went a long time back but I heard no response from them. Then I raised another request (Reference Number :[protected]. After calling them again and again, finally a technician called named Govind. He told me they will come and set up everything. The guy came and told me he can only install Landline and Broadband but not IPTV, surprise surprise, I have not raised a request for IPTV, amazing.

So as per my understanding, they thought If I am shifting to a new address, I will only take landline and broadband with me but not IPTV. He asked me to raise another request, so I called the same best (????) service provider and raised another request (reference number :[protected].

Anyways, he still did the set up but could not activate IPTV and told me that It will be done next day by 12:00 clock.

Next day I tried to called the same technician (Govind), he refused to pick my phone. I guess that must be professionalism on his part. So, basically I did not get my IPTV activated the next day as well.

In the meantime, I wrote to care.[protected]@aitel.in and [protected]@airtel.in as well, but did not get any response. One fine day a guy called, he said he is from Airtel Corporate Office. I explained the problem to him. He said he will check and revert back in ten minutes. Surprise Surprise, I am still waiting for his call.

Also, I got an email and a message from them saying they have resolved my issue (reference number : 367820). Now as per there records, my issue is resolved and I still do not have IPTV.

Its been a month now, is there anybody at airtel who can sort this mess.

My name is Keith F Dcouto.
My Airtel # is: [protected]

My complaint with Aritel service is as follows:

1] I had an airtel #[protected], this number was suddenly blocked because Airtel wanted me to submit identification proof even after I had submitted the same before activation. The number was taken roughly in the month of Feb 2010 and blocked in May or June 2010.
2] When I went to submit the documents again, the no was already disconnected. The person at the aritel outlet at Mosque road, informed me to go to the Cunningham road outlet if I wanted the same number and my existing balance transferred and reactivated
3] When I went to the Cunningham road airtel outlet, they informed me that it was not possible to reactivate my number [[protected]] and I have to take a new connection.
4] I took a new connection [[protected]] and my balance from the old number was not transferred to my new number, despite requesting for the same. I lost Rs 100+ . I also submitted all the ID Proof’s to the airtel officer at the Cunningham road outlet and obtained service. This happened around the month of June 2010.
5] Now again on August 24th my number was suddenly disconnected WITH NO REASON OR MESSAGE.
6] When I went to the airtel showroom on Mosque road I was told it was because I need to submit ID Proof again. But I had already submitted the same when I availed the connection.
7] I BELIEVE IT IS AIRTELS RESPONSIBILITY TO VALIDATE ALL THE DOCUMENTS BEFORE ACTIVATING MY SERVICE, AND NOT BLOCK MY SERVICE WITHOUT NOTICE INCASE THEY REQUIRE ADDITIONAL DOCUMENTS. THIS PRACTISE IS NOT ACCEPTABLE; IT HAS CAUSED ME A VERY HUGE INCONVIENCE BESIDES A LOSS IN MY PERSONAL BUSINESS.
8] On August 25th I provided all the documents again to the Airtel showroom on Mosque road Airtel office and was told my service would be reactivated within 24 hrs.
9] As usual it was not reactivated after 24 hours, when I enquired after going to the outlet everyday in person, as they do not answer calls on the phone, I was told the number cannot be activated on the current SIM, and they will provide me with a new SIM.
9] On August 30th I got the new SIM, but the connection was not activated, despite the person at the Airtel shop informing me it would be done the same day.
10] When I enquired again on Aug 31st, I was given the same dialogue again that my service would be activated by end of day Aug 31st. This is still not yet activated.
11] I have been informed by the representative at the airtel shop on Mosque road [Name: Rohil] that there is no customer service number I can call to escalate the issue from a LANDLINE.
12] Since i do not have an active airtel # I cannot even call airtel customer service number
13] Two of the representatives from the airtel outlet on mosque road provide me with their numbers to call them if I had any queries, the numbers are: [protected] & [protected]]. However even during the week it is very difficult to reach them, they do not answer the phone when I call them. Except for 2 calls but I got no proper resolution to the problem, they only told it wil be fixed but no results. On Sept 1st I called both these numbers several times but now they are not even answering my calls.
I WANT TO LODGE A FORMAL COMPLAINT, FOR THE TROUBLE AND INCONVIENCE THAT AIRTEL SERVICE HAS CAUSED ME.
You can E mail me at: [protected]@yahoo.com

From - [protected]@gmail.com

Dear All,

I had applied for an Airtel Braodband connection on 12/08/2010, but to my dismay it has not been installed till date. The worst part is that there is no one that you can reach out to and all the people you can speak with are a bunch of liars. They have the audacity to stop taking calls when they do not have an answer to queries. The nodal officer and the people attending phone calls in his office are so insensitive that they are completely distracted when you speak with them. I have made umpteen number of phone call and have written several emails, but it seems that no one cares. I do not even know whether I will get a connection or not.

I could somehow reach Mr. Rishi Wahi's office, but his assistant refused to share his email ID with me. I am completely harassed now and really do not know what to do?? I am attaching all the emails that I have in this regard. Please suggest a future course of action.

________________________________________________________________________________...⇄

How Many Days does it Take Airtel tp Provide a Broadband Connection????
Inbox
X
Reply
Charu Aggarwal to wecare.west, nodal.west
show details Aug 26 (6 days ago)
Dear Sir/ Madam,'

How many does it take for your firm to provide a broadband connection?? Unfortunately and out of no choice I had applied for your broadband on August 12, 2010 and I do not have the connection till date. I have been getting false commitments from across your employee levels. I feel frustrated to have this kind of treatment. Your employees do not take phone calls and if ever I am lucky to get a chance to talk to them they keep postponing the the date by when this would be installed. I am sick and tired waiting for someone to coma and install it. I was on leave yesterday and today as someone (Mr. Nilesh from Thane - [protected]) had committed that net would be installed but no one turned up or even cared to call. I just do not understand what I should do.

My form number was SL253159. I am out of town now till coming Sunday (August 29, 2010). I had spoken to Ms bhari at the nodal office as well, but again a waste of effort.

My phone number is [protected], in case someone bothers to do something about it.

Thanks,
Charu
Reply
Reply to all
Forward
Nodal.[protected]@airtel.in
Thank you for writing to the office of Nodal Officer, Airtel Telemedia your e...
Aug 26 (6 days ago)
Reply
wecare.[protected]@airtel.in to me
show details Aug 27 (5 days ago)
Dear Customer,

Thank you for contacting to Airtel Telemedia Services.

With reference to your e-mail dated 26/08/2010 regarding New Connection.

We would like to inform you that your Concern of New Connection has been
registered with the reference number "18156" and the same would be resolved
by 28th August 2010, 10:50 AM.

We regret for the inconvenience caused.

It is our privilege to have you as our valued customer and would like to
thank you for your continued patronage. We look forward to a very warm and
fruitful association with you.

We thank you and value your association with Airtel.

For any further assistance please mail us at wecare.[protected]@airtel.in

Warm Regards,

T.Bhavani
Customer Care Executive
Bharti Airtel Limited.

MILES STONES !!!!!

Your service provider Airtel has been judged 'Best Broadband Service
Provider' for 2009 by PC World Broadband survey based on the satisfaction
levels and quality of service
Airtel has won the highly coveted ‘Service Provider of the Year’ award in
the 2008 Frost & Sullivan Asia Pacific ICT Awards.


DID YOU KNOW ?

Simply click on My Airtel at http://www.airtel.in/ and manage all your
Airtel accounts the easy way!

To know about payment options click the mentioned URL:
http://www.airtel.in/wps/wcm/connect/airtel.in/Airtel.In/Home/ForYou/Broadband+I...⇄







>>>>>>>>>>>>>>>>>>>>...⇄
Mail received from Charu Aggarwal <[protected]@gmail.com>
- Show quoted text -
Thanks,0
Charu

WE had booked Airtel landlines with broad band on 25th Aug 2010. The company's DSA Remidial Telecommunication Pvt. Ltd. JM Road Pune promised the connections on or before 31st Aug 2010 with broad band. Two days before the connection was to be provided he called and said that broad band might be a difficulty but he will ensure to provide the same. They did not gave the lines as promised on 31st Aug and when we enquired on 1st Sept whay they ahve not provided they confirmed that the borad band can not be provided. On asking why they gave flase promise lot of arguments were exchnaged and then started abusing and cam e to ur office to return the money deposited being rs. 2000/ and abused us. Can the company i.e Bharati airtel which boasts itself of complete customer staisfcation can deal will such kind of DSA's and can somebody teach these arrogants a lesson?

R P Shah
[protected]

I have been using Airtel Mobile Since 2005.One of my Airtel Number [protected] which I had taken from M/S Ajmani Telecommunications, Lajpat Nagar Kanpur as a Postpaid connection in 2006 and had migrated to Prepaid last year ie in 2009. Since then I have been using. I ws out of station for the last month so I switched off my number as the incoming calls were Diverted to my other number and I did not want to carry 2 phones along.Last week on returning I came to know that my sim was not prooviding network.On visiting Ajmani i was told that she sim had been swaped somewerw in Varanasi.On asking how could it happen they were also mum.But they mailed to several seniors in the Airtel and finally I was given a new Sim which is now activated.But there are still so many Questions unanswered..
1..How was it possible to swap the number to someone other than me where as the Identity Proof,Address Proof,Photographs re submitted before any such event.

2.Where are the RULES which say that in case there is any such change to be done the original Documents are to be verified.

3 .The connection is issued from Ajmani Telecommunications and than again Migrated to Prepaid at the same Centre ,How can some one else Swap it.


Can anyone please answer these question as I stronlky feel that Bharti Airtel is a good Service Provider but fail to understand how this happened.


Swaranjeet Singh Kalra

Kanpur

GPRS Mobil office Packet drop & speed problem High Latency .


I have Raise Date 26.08.2010 complaint No: [protected] Airtel Customer Support Engg Name Sushi Das I give my Pin code no & address
But problem is still working. internet not working Properly...........


Kaindly help me
My cell no.[protected]

i recharged my ph no.-[protected] for rs 100 on 30-august 2010 at 7.26 pm transaction id[protected].now services that are activated without my request are-:
1-khel khel mein-543345
2-video club
3-funtime subscription

i lost all of my balance every time i recharge.when we complaint for it on customer care no. they dont care for it .i keep loosing money .
i will not be a customer of airtel in the rest of my life

Dear sir ,
on 15th of july i shifted from Indore MP to chennai.On 20 th of august i applied for airtel prepaid connection at your retailer CSM World ,VELACHERY and got the connection immediately. i was very happy , it did NOT last for long as it stopped working next day itself . when i checked with retailer , he told that sim has a quality issue. since than i m behind the retailer and your sales executive.your sales executive even harasses a lot by attending the call very rudely.i have around 265/ rs balance in my a/c. i have even visited your saidapet consumer showroom too but no one could held me, i m really disappointed with the poor response of your company at every level.For Quality issue customer is not responsible so you should replace the sim and activate immediately. i hope this forum does something for this. MY MOBILE NO IS- [protected]. AND ITS ON MY NAME MANJU BALA TANEJA

Dear Sir,

I would like to divert your attention towards my complaint made to Airtel Digital TV for relocating the disk of the DTH setup. I have logged my complaint on 9th August 2010 to the Airtel Digital Team that my Settop box is not working & the dish antenna is dislocated from the installed place. Their engineer visited my place & repaired the settop box but the dish antenna was not fixed & he promised that someone will be visiting from Airtel to fix it within a day or two. But no one visited then I again registered my complaint at the customer care & they convinsed me that your problem will be fixed within 24 hrs but till date no one arrived & the problem is still not resolved. Till Today i have registered around 8 to 10 complaints at the customer care center against the same problem but no one has bothered to attend my problem.

I have called them atleast 25 times, spoken to their seniors but all in vain no reaction from their end.

Secondly they keep on deducting my digital account balance every day & keep on irritating me by sending me sms stating that my digital TV account will be expired.

One of their executive one requested me that since all your account balance is deducted hence we are unable to process your request so please recharge your account & we will resolve your problem within 24 hrs. Then i recharged my account immidiatly with Rs 100 & the executive confirmed me the same.

But till today my problem is still not addressed, Airtel people have tried all possible means for harrasing me & are not concern about my complaint atall, the nodal officer is not bothered to take calls from the customer.

I am providing the details of few correspondence with the Airtel Digital TV

Complaint Reference No. 3583351 dated 28th August 2010
Complaint Reference No. 3689033 dated 29th August 2010
Complaint Reference No. 3700751 dated 30th August 2010
Complaint Reference No. 3709008 dated 31st August 2010

My Airtel Digital TV customer ID is [protected]

I request you to kindly look in to this matter & consider my complaint against the causual approach from Airtel Dihital TV towards their customers.


Waiting for your positive responce & immidiate Action

Thanks & Regards

Sushant Bhatnagar
[protected]

Hi,

I have an airtel mobile (Mobile number: [protected]). There is no network coverage in my home since 10th August 2010. I raised a complaint with airtel on 14th August 2010. They gave me 25th August 2010 as the final date to get the complaint resolved but it did not happen. I called up on 26th August to know the status of my complaint. I was told that the complaint has been closed because network team tried to contact me and they were not able to do that. Now, who is going to make them understand that this is the complaint at the very first place.

Then i talked to one of their nodal officer on 26th Aug 2010 (Mobile number : [protected]) he told me to be assured and the complaint would be resolved in the next 48 hours i.e. by 28th August 2010 but i am still facing the same issue even 3 days after their 2nd deadline to get the network issue resolved.

It has been 21 days and i have no network coverage in my home. This is an extremely sorry state of affairs in Airtel. If they are not able to resolve a network issue in NCR in 21 days i wonder how many days or months or years would they take to resolve a similar issue in other parts of the country.

Please get this issue resolved as soon as possible.

Thanks in Advance,
Rajneesh Bharwal

my name is shrirang bakshi and living at washim. i have a mobile and my service provider is airtel which is known as very bad service provider also.
i have taken its mobile service offer for internet on mobile and pc for rs 98/- month on 5 th august and till date service is not started on my mobile due to connectivity problem. i am giving complaints for 4 to 5 times but no effect.
so i asked them to refund my rs 98/-, they said no for this.so i giving this complaint against airtel . pl do needful
thanks my no is [protected]

i have a landline no 400674 fron date 25 aug it was dead i complined about it on 27 aug .on local level franchisee but till today they r not rectify my problem. tommorow on date 30 aug i call to airtel call centre 402121 in afternoon they give me the time to solve my problem upto 7 pm & ref no is given 37026956 but upto 7 pm 30 aug phone was dead . At 8 pm i called again to call centre off airtel he told me within four hours our technician team will contact u but now till today they r not calling me at 11 am morning i call again but they told our system is busy call after some time . at 3 pm i called again they again told me within four hours our technician team will contact u. So could u help me about this matter.


regard,s


avinash agarwal
[protected]
landline & broadband no. disputed[protected]

I am using Airtel Broadband/Landline against the number [protected] for more than 5 years. I recently changed my broadband plan which was supposed to be an Unlimited Plan, but my June bill which arrived charged me against a limited plan. I immediately brought this under the notice of Airtel but there was no action taken. Then again the July bill was charged against the wrong plan and in the meantime I and my family started receiving harassment and threatening calls that either we pay the incorrect amount or our connection will be terminated. I brought this to notice of Sr. Manager Customer service Mr. Ashish Sarin but his response was also not satisfactory. On 28th August 2010 my connection got terminated and on 30th august 2010 I received an e-bill in which waiver for 2 months is there. But again for last month I have been charged against the wrong plan.

Due to unavailability of Internet my father suffered losses in the Share Market on monday 30th August 2010. Also, I and my family have been under immense mental pressure due to harassment by Airtel and its employees which has affected my work at the workplace. They have harassed me while I was working at my workplace and have taken away my mental peace.

Dear Sir,

Comments from Airtel.......
Please help me .....

fromKrishan Kumar <krishan25.[protected]@gmail.com>
[protected]@airtelindia.com

dateTue, Aug 31, 2010 at 11:46 AM
subjectRe: FWD: ACKNOWLEDGEMENT MAIL.-[protected] [|BAL|[protected]|[protected]|]
mailed-bygmail.com

hide details 11:46 AM (1 minute ago)


Hi,

As per trail mail that both numbers are de-activate due to negative verification, I just tell you that both the numbers convert from post-paid to prepaid and the same address given to you at the time of convert from post-paid to prepaid ( Post-paid address and prepaid address are both the same ).

Another question , no any veryfication from your end at given my address to you , So why tell you verification negative..................and why given to my number to another customer. And when i trying to call that no.'s that anouncement is dailed number not available, so why activate that number to any person.


Activate my same number for me , otherwise we are going to Consumber form.


Regards

Krishan Kumar

Karnal- Haryana


- Hide quoted text -
On Tue, Aug 31, 2010 at 9:47 AM, <[protected]@airtelindia.com> wrote:

Dear Krishan Kumar,

Thank you for writing to Airtel.

With reference to the email dated 27/08/2010, you have expressed concern regarding unable to use your Airtel mobile numbers [protected], [protected].

We realize that this situation must have inconvenienced you.

Airtel numbers [protected], [protected].

We regret to inform you that above mentioned numbers has been permanently deactivated due to negative verification on 12/08/2010.

Hence, we regret to inform that we are unable to refund the amount paid for prepaid connection if the number permanently deactivates.

Once the number permanently deactivates we reissue the same number for new subscriber as per the process. Hence, we regret to inform you that you will not be able to reactivate the same number. Further,accept our sincere apologies for our inability to help you at this point of time.

We would like to inform you that to retain the prepaid connection active, you are needed to:

make outgoing calls
receive incoming calls
recharge your account frequently

In order to activate a new connection under Airtel Prepaid plan we request you to walk-in to any of the nearest Airtel showrooms with the following documents,

APEF (Airtel Prepaid Enrollment Form) to be filled.
Address proof
ID proof
One Passport size photographs

You have to fill a prepaid form alongwith form 60/ 61 to retailer/Airtel showroom and the connection will get activated within 4 hours.

Starter pack needs to be bought and the same is available in 49/- and to know the details of the same visit www.airtel.in site.

For further assistance, mail us at [protected]@airtelindia.com.

Your response will help us to enhance your experience with Airtel. Please click on the link below and provide us your valuable feedback on this interaction.

We thank you and value your association with Airtel.

Yours Sincerely,

Sheeba R
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=18789EEB62E8...⇄ E4291C11BBDC9C83250B3D[protected]A4B4A4842494C4DB2&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: krishan25.[protected]@gmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 27/08/2010 16:02:04
Subject: Re: FWD: ACKNOWLEDGEMENT MAIL.-[protected] [|BAL|[protected]|[protected]|]

Hi,
Please find details as below:-
Executive Name: Ms. Prabha

Executive Number:[protected]

Date on which Documents submitted: 24 June 2010
Refference no.[protected]F on 24 June 10 for Mobile no. [protected]
Refference no.[protected]F on 24 June 10 for Mobile no. [protected]

Date on which Documents submitted: 2nd Times 30 July 2010

Location: Karnal

Prepaid SIM Numbers: [protected] and [protected]
Regards
Krishan Kumar
Karnal -Haryana

On Thu, Aug 26, 2010 at 5:23 PM, <[protected]@airtelindia.com>wrote:
Dear Customer,

Thank you for writing to Airtel.



With reference to your mail dated 26/08/10, you have expressed concern
regarding the disconnection of your Airtel mobile numbers.

We realize that this situation must have inconvenienced you. However, we assure
you a prompt action to solve the concern.

We request you to revert with the following details to proceed further.



Executive Name:

Executive Number:

Date on which Documents submitted:

Location:

Prepaid SIM Numbers:

For further assistance, mail us at [protected]@airtelindia.com.

Your response will help us to enhance your experience with Airtel. Please click
on the link below and provide us your valuable feedback on this interaction.



We thank you and value your association with Airtel.

Yours Sincerely,

Anbumozhi M
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=B1D3325F98F9
1A62A2E12060AAEB117396F91B67AFD73058BBDA3A58B2D43D5FB9&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: krishan25.[protected]@gmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 26/08/2010 14:24:46
Subject: Fwd: Acknowledgement Mail.-[protected]

Hi,
As per trailing mail, kindly solve my problem.



[protected] Forwarded message[protected]
From: Krishan Kumar
Date: Thu, Aug 26, 2010 at 2:21 PM
Subject: Re: Acknowledgement Mail.-[protected]
To: [protected]@airtel.in, nodalofficer.[protected]@airtel.in



Hi,
As per trailing mail , please give the response. and do the needful on most
urgent basis.
Regards
Vijay Dalal
[protected]
C/o
krishan karnal - Haryana


On Wed, Aug 25, 2010 at 12:59 PM, wrote:
Dear Airtel Customer,

Thank you for writing to us.Your request has been registered with us and your
unique reference no. is[protected]. Request you to quote your unique
reference number for future interactions. We shall get back to you within 24
hours.




Warm Regards
Airtel Customer Service

Note: Please mention your mobile no. in the subject of the email whenever you
write to us for a quicker response. Do not include any space or any special
characters between the digits.

This is an auto-generated response. Kindly do not reply on this mail.

[protected]-Original Message[protected]------
Subject: Problem in My Mobile Number
Date: 25/08/2010 12:51:48 PM
From: krishan25.[protected]@gmail.com
To: nodalofficer.[protected]@airtel.in
Message body:
Dear Sir,
I have a Airtel Connection which is no. [protected] and [protected]. Both the
no.'s are disconnected without any intimation. After disconect the no. call to
customer care and replied that your ID not available.
As I have converted my no. from Postpaid to prepaid. At the time of convert , I
had submitted a copy of My ID at Your Karnal Airtel office. After that again
demand from airtel for submit a ID copy, I had again submit a ID copy at Karnal
Airtel office.
I have that number before two yrs. ( Approx. two yrs continue with post paid
).
I have a Business and its totally depend on Mobile. I have facing many
difficulty due to my old mobile no. is available at my customers.
Kindly Look into that matter on urgent basis.
Regards
Krishan
Karnal- Haryana

Hi,
I had contacted on 7th Aug, Mr. Santosh ([protected]), an Airtel Sales representative for a Wifi Broadband connection at my residence (Address - Flat No. 1729, Wing G, Maple Leaf, Raheja Vihar, Mumbai - 400072). This person came the next day to collect all documents and a cheque of Rs 992 promising me that the connection will be done in the next 2-3 working days. However, there was no response from him for the next 7 days, after which I called him to find out that there were some server issues. He promised (yet again) that now everything is set, and I should get my connection within the the next 3 HOURS. I eagerly waited when a person (Vijay) from Airtel came to do all the wiring related work. On questioning he told me that the installation will be done within the next 2 days. Unfortunately, till now (30th August) there has been no phone call from Mr. Santosh or any other Airtel representative. In fact, Mr. Santosh is not receiving my phone call either and neither is his boss Mr. Praful ([protected]).
Request whoever concerned to please look into this matter urgently and let me know the status. Also, can anybody take strict action against these people so that they don't give FALSE promise to customers. A truth upfront would have been much appreciated.

Thanks,
Sambuddha Ray
Mobile - [protected]

Dear Manager,

I am regular viewer of Digital TV customer but recent past my experience with Airtel Mobile and digital tv is very bad, since our set top box is not working for last 24 hrs but ur team including (Nodal officer of Okhla, ur distributor no. [protected], Engg no [protected],[protected] after 24 hrs they are just hope less service provider.

May i question you-

Is I am going with airtel for future reference

and why should I use airtel brand for future

I[censored] have time than pls give me my questions answer by email -

das.[protected]@gmail.com

Note:-

I[censored] satisfied me I will use airtel brand for future other many players are in the queue I choose them definitely.

Thank u.

Dear Sir/Madam,

My self Shaik Imamuddin I am from Korutla Karimnagar District. AP. I am the old customer of Airtel since 2004 I was using the number [protected], it has the validity of life long and a balance amount of RS 65, due to some personnel issues I was not using the number for not more than one month After a month when I shifted to Airtel I was shocked to see that my Sim card is rejected and later I contacted to airtel customer care regarding this matter they said the number is issued to the other customer.

How can they do this to me if I have a sufficient balance and a lifelong period of validity I had not used it by some of my personal issues and i had resumed to the same Airtel. Please help me in this aspect I need the same number back at any cost please suggest me to whom should I contact and Is there any legal procedure for this matter to have the number back. I was continuously contacting to the customer care office, also I personally visited to the airtel office located in Hyderabad but there is no response.

When I contacted to one of the appellate at [protected]@airtel.in they said that "We regret the inconvenience cause to you. We would like to inform you that the Airtel Mobile number has been deactivated on 09-FEB-2010 due to non usage of the number and it has been given to another customer. We regret to inform you that this number can not be given back to you."

How can they do this to me, they said that the number deactivated on 09-Feb-2010, but I had got a message on 23 Apr 2010 which is still in my inbox the message states that" Pure water, clean water, fresh water, sweet water, healthy water...Kent water. Don't believe us? Get a Free demo at your doorstep, SMS KENT to 5616111 now. " and at that time my account has a balance of RS 65 and a lifelong validity.

I had registered the complaint in the month May(after a month) to one of the customer executive on 121 service. but they did not respond to my compliant so, is it my mistake. I have the clear records on my side so Please help me in this aspect to get the same number as earlier or after a period else if the existing customer to whom you allocated my number if he/she wishes to stop the services can you confirm me that you will re allocate the same number to me so that I can wait because I need the number back at any cost.

Please Help Me .

Thanks
Shaik Imamuddin
[protected]@gmail.com

Dear Airtel Management Team

Today again i have received from a SMS from 543211 stating:- You Have got free Hello Tunes fro 30days. To get your free song dial[protected]Rs3/min). To unsubscribe Dial[protected]Toll Free) - i just want to keep this in notice that - again services has been activated on my number without my concern. i havent asked for same ever - why the hell was activated on my number - now request you to kindly provide the compation as per mentioned below - i have gone mental harrasment because of all this stuff.

Kindly deactive the services ASAP and provide me the compensation or disconnect my all service of Airtel Including Airtel Digitial TV, Airtel Landline & Broadband and Two Airtel Prepaid connection - Number -[protected]/[protected].

Anil Kumar Poddar/Sajal Sarkar.


3 Time Services has been activated without my concern and balance has been deducted as well as and provide mental harrasment.


Dear Airtel Customer,

Thank you for writing to us. We have already received a similar email from you earlier and the reference number of your previous mail is[protected].

We are currently resolving your query and would revert to you within in 24 Hours.


Warm Regards
Airtel Customer Service


This is an auto-generated response. Kindly do not reply on this mail.


[protected]-Original Message[protected]------
Subject: Re: Regarding Your Airtel Mobile Number [protected]

- Show quoted text -
Date: 28/08/2010 12:19:05 AM
From: [protected]@gmail.com
To: [protected]@airtel.in;[protected]@airtelindia.com;nodalofficer.[protected]@airte...⇄
Message body:
Dear Concern
Today i have called up at your 198 service to register complaint regarding
balance depletion on my airtel prepaid number: [protected]. As per conversation
with Mr.Hem,- he informed me that i m getting charged for the GPRS Service -
Rs.5 , i m not able to understand how the charges has been deducted without
any usages done from my side.
Please take up the matter personally and refund all my amount deducted againt
the any services. otherwise i want dont want to continue with Airtel Services
any more - as company is deducting money with one another reason as below is
example as per trailing mail.
Mr. Hem didnt provide me any complaint number and he assurred that i get all my
money refunded. and update your call taking officer as well & do let me inform
about the action taken aginst him
I m availing Airtel Broadband Connection / Airtel Digital TV / Airtel Landline
Connection / Airtel Prepaid connection - sorry to bother you - i have to
disconnect all the above mentioned services as per mentioned above.
Regards
Sajal Sarkar / Anil Kumar Poddar


On 17/08/2010, [protected]@airtel.in wrote:

Dear Customer,



Thank you for writing to Airtel.



This is with reference to your e-mail dated 17th August 2010 regarding
your Airtel account (phone) number [protected], where in, you mentioned
that a value added service "Friend Locater" was activated towards your
Airtel account and an amount for Rs 10.00 also got debited towards the
same. We sincerely apologize for the entire inconvenience caused to you
in this regard.



As per your telephonic discussion with the undersigned, please be
informed that the "Airtel friend locater service" towards the account
has now been deactivated and an amount for Rs 10.00 has been credited
towards the same. Furthermore, it has been confirmed from your part.



Should you require any further assistance in this regard, please feel
free to contact us directly at our e-mail address [protected]@airtel.in
.



We assure you the best of our services.



Regards

Ritika Thakur

National Escalation Team

[protected]




This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and
associated companies(collectively "Bharti Airtel Limited"),are unable to
exercise control or ensure or guarantee the integrity of/overthe contents of
the information contained in e-mail transmissions and further acknowledges that
any views expressed in this message are those of the individual sender and no
binding nature of the message shall be implied or assumed unless the sender
does so expressly with due authority of Bharti Airtel Limited. Before opening
any attachments please check them for viruses and defects.




--
With Regards

Anil Kumar Poddar
+91-[protected]
CMC Ltd(A TATA Enterprise)
A-61/A, Second Floor,
Sector-63, Noida-201301.
Uttar Pradesh.
Emailid:- anilkumar.[protected]@cmcltd.com
Website:- www.cmcltd.com
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.



See the Harassment Policy of Airtel.


Dear Airtel Customer,

Thank you for writing to us.Your request has been registered with us and your unique reference no. is[protected]. Request you to quote your unique reference number for future interactions. We shall get back to you within 24 hours.




Warm Regards
Airtel Customer Service

Note: Please mention your mobile no. in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

This is an auto-generated response. Kindly do not reply on this mail.

[protected]-Original Message[protected]------
Subject: Re: Regarding Your Airtel Mobile Number [protected]
Date: 28/08/2010 12:18:58 AM
From: [protected]@gmail.com
To: [protected]@airtel.in;[protected]@airtelindia.com;nodalofficer.[protected]@airte...⇄
Message body:
Dear Concern
Today i have called up at your 198 service to register complaint regarding
balance depletion on my airtel prepaid number: [protected]. As per conversation
with Mr.Hem,- he informed me that i m getting charged for the GPRS Service -
Rs.5 , i m not able to understand how the charges has been deducted without
any usages done from my side.
Please take up the matter personally and refund all my amount deducted againt
the any services. otherwise i want dont want to continue with Airtel Services
any more - as company is deducting money with one another reason as below is
example as per trailing mail.
Mr. Hem didnt provide me any complaint number and he assurred that i get all my
money refunded. and update your call taking officer as well & do let me inform
about the action taken aginst him
I m availing Airtel Broadband Connection / Airtel Digital TV / Airtel Landline
Connection / Airtel Prepaid connection - sorry to bother you - i have to
disconnect all the above mentioned services as per mentioned above.
Regards
Sajal Sarkar / Anil Kumar Poddar


On 17/08/2010, [protected]@airtel.in wrote:

Dear Customer,



Thank you for writing to Airtel.



This is with reference to your e-mail dated 17th August 2010 regarding
your Airtel account (phone) number [protected], where in, you mentioned
that a value added service "Friend Locater" was activated towards your
Airtel account and an amount for Rs 10.00 also got debited towards the
same. We sincerely apologize for the entire inconvenience caused to you
in this regard.



As per your telephonic discussion with the undersigned, please be
informed that the "Airtel friend locater service" towards the account
has now been deactivated and an amount for Rs 10.00 has been credited
towards the same. Furthermore, it has been confirmed from your part.



Should you require any further assistance in this regard, please feel
free to contact us directly at our e-mail address [protected]@airtel.in
.



We assure you the best of our services.



Regards

Ritika Thakur

National Escalation Team

[protected]




This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and
associated companies(collectively "Bharti Airtel Limited"),are unable to
exercise control or ensure or guarantee the integrity of/overthe contents of
the information contained in e-mail transmissions and further acknowledges that
any views expressed in this message are those of the individual sender and no
binding nature of the message shall be implied or assumed unless the sender
does so expressly with due authority of Bharti Airtel Limited. Before opening
any attachments please check them for viruses and defects.




--
With Regards

Anil Kumar Poddar
+91-[protected]
CMC Ltd(A TATA Enterprise)
A-61/A, Second Floor,
Sector-63, Noida-201301.
Uttar Pradesh.
Emailid:- anilkumar.[protected]@cmcltd.com
Website:- www.cmcltd.com
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

I am having mobile no.[protected] since last 6-7 years w/o any problem from either side and also su bmitted re-verfication form With your Airtel office at Anakapalle named M/S MANI AGENCIES on 13-08-10 and form no. is [protected]. I also informed your customer care centre on 13-08-10 about submission of re-veryfication form.

Today on 29-08-10, when i want to make a very important call to our client then i came to know that your service centre has debarred my mobile no. for all out-going and in-coming call w/o any reason/information. This is very unfair on your part as well as against the ethics of business. I am feeling very harassing now. Take an early action in this regard.

Dear sir,
Myself Anant Awalkonde and my AIRTEL no is [protected]. I purchase this prepaid card on my dads documents named Rameshwar Baswantappa Awalkonde,Latur. I request for customer care service center for MOBILE OFFICE settings. but they said every time to provide service within 5 minutes, but they dont. . One executive name is Mr.Sudhir Mali, he says for provide service within 5 minute but he cant. i request for improove the center services quality...and troubleshoot my problem as soon as possible..

Thanks..