Airtel Complaints & Reviews

This is regarding the extremely poor service, and inconvenience I have been experiencing due to incompetency of the Airtel Digital TV department.

I had made an initial request to Airtel customer care for shifting my Airtel connection (customer ID [protected]) from one town in Ghaziabad to another city (Nehru Nagar) in Ghaziabad itself (area change Approx 14 Km) on 5th Aug 2010.

The un-installation was done on the 7th August as scheduled. I took the equipment to the new address and was told that the re-installation would be completed on 8th Aug (Sunday) before 11 A.M.

Nobody came and I neither did I receive any phone call from anyone.

I again lodged a complaint on the same day (Date – 8th August 2010) and was given the service request reference no. – 3510811

The following SMS was received the NEXT day – “Dear Customer, your Service request reference no. is 3510811 for "Engineer Related" has been resolved. If the issue is unresolved please call [protected]"

Since no one came, I called up the mentioned number – [protected]. No one answered at that time and after some time the phone came up as switched off. (Note: I tried this number off and on, it still comes up un-answered as of yet)

I again complained on the same lines and got the service request reference no. 3519246 for "Delay In Resolution (Domino)", which was again resolved magically the next day, without anyone contacting me!

I kept on making the complaints, and I do not know how the complaints kept on resolving automatically without anyone calling up or fixing appointments.

After again complaining on 15th August 2010, I got a call from an engineer and he said he would be at my new premises by 5:30 P.M.

I was not at my place at that time, and so had to rush back in order to get the installation complete. I called him back at 5:15 PM to confirm his visit but he said that he would not be coming now as his office is closed.

Since I am working and not available in the week days (I live on rent), I requested him a lot to complete it on the same day (Sunday), but to no avail.

I was very frustrated and the engineer also seemed very rude and un-cooperative.

I have been making complaints off and on for the past two weeks. The people at the support end are always giving me FALSE PROMISES and pathetic apologies, and they seem very surprised when they see all the complaints in the call history.

I have talked to managers and floor supervisors but no one is able to help.

The complaint numbers WRT the calls I made to airtel all these 3 weeks are – 3510811, 3519246, 3534799, 3537343, 3556170, 3611204 and so on.

As a matter of fact, even the Airtel Broadband suffers from the same poor management; it took 2 full weeks to shift my telephone/internet connection.

As a last ditch effort I called up one of the engineers in NOIDA, and he said that no one would come to do this shifting as AIRTEL does not pay the people (contracted staff) who make the new connections, they do not get the Rs 300 Airtel charges as shifting amount.

Now, after so many calls and because of the accumulating FRUSTRATION from such POOR, PATHETIC & 3rd rate service, I am contemplating to leave AIRTEL DTH behind.

My advice to anyone reading this and looking for guidance about the AIRTEL Digital T.V. Service provider is that AIRTEL is built up on POOR MANAGEMENT and relies too much on the end staff to get its work done, who are irresponsible, hired contractors, and in some cases even hand in glove with local Cable operators, who want to maintain their monopoly.

Except for one corner in my house there is no network signal @ my home...

Appellate Officer Bangalore confimed there is a network problem @ my house. Airtel doesnt have the budget for hosting the big network tower in Rustam Bagh.. However, when i insisted on putting an small booster in my building or home Airtel is running out of stock for the last 3 months. I fail to understand such a multi million dollar company cannot buy boosters ??? I have been following with Airtel with

4 Emails to Appellate Officer
2 Emails to Nodal Officer
3 Phones to Appellate Officer
2 Phones to Nodal Officer
5 Phone calls to Customer Care

I am totally frustrated and looking for some help from Airtel and General Public...

Thanks
Aresh

[protected][protected][protected][protected][protected]---
From: XXXXXXXXXXXXXXXX
Sent: Thursday, April 29, 2010 6:40 PM
To: nodal.[protected]@airtel.in; appellate.[protected]@airtel.in
Cc: [protected]@airtel.in
Subject: FW: Cell #: 9880XXXXXXX

Hi,

This is the 3rd time Airtel has forced me to write an email stating my woes. I have 2 complaints against which neither any action has been taken so far nor any communication has been sent to me regarding this.

1st issue:
I had raised a Service Request with Airtel[protected] for poor quality of network in my house & Airtel Customer Service was supposed to get back to me by 07-Jan-2010. Airtel technician had come to my place to check the signal strength & had confirmed that the signal was weak & they would install new tower to boost the signal strength. I regret saying that no action has been taken so far. It's been more than 3 months now & we are still facing the poor quality signal at our place. We had called the Nodal office thrice but yet no concrete response from them too. Please can you ask someone to look into this ASAP as I'm frustrated with using Airtel now because of no action taken on my Service Request & I'm sorry to say that if this continues Airtel will lose on their customer.

2nd issue:
I had raised another request for registering for NDNC. The request number was W[protected]. As stated in the sms, all promotional communication would stop within 45 days from the date I received the sms (21st Dec 2009). I have still not stopped getting junk sms on my cell.

I'm totally fed up and frustrated of no communication from your side and no action too on your part. If these 2 issues are not resolved at the earliest then I will take this up with TRAI.
Please see the below chain of emails where I have explained in detail my plight.

Regards,

From: XXXXXXXXXXXXXXX
Sent: Thursday, March 11, 2010 12:01 PM
To: [protected]@airtel.in
Subject: RE: Cell #: 9880XXXXXX

I have not heard anythhing from Airtel as of now. Is this the way you treat your customers. I am forced to believe that Airtel customer relations is just a farce and no action can ever be taken.
Looking forward for a reply at the earliest.

Regards,
________________________________________
From: XXXXXXXXXXXXXXXXXX
Sent: Tuesday, March 02, 2010 5:08 PM
To: '[protected]@airtel.in'
Subject: Cell #: 9880XXXXXXX
Hi,

I just received a bill from Airtel where there was a letter stating about the improvement in network quality & also that 175 new towers are added in Bangalore. As I was going thru it, I realized that I had raised a Service Request with Airtel[protected] for poor quality of network in my house & Airtel Customer Service was supposed to get back to me by 07-Jan-2010. It's been almost more than a month now & I regret saying that no one has come back to me with a concrete solution & neither the network in my house has been improved & I continue to face the problem of poor network coverage. Please can you ask someone to look into this asap as I'm frustrated with using Airtel now because of no action taken on my Service Request & I'm sorry to say that if this continues Airtel will lose on their customer.

Another instance of Airtel's poor customer service. Also, I had raised another request for registering for NDNC. The request number was W[protected]. As stated in the sms, all promotional communication would stop within 45 days from the date I received the sms (21st Dec 2009). I have still not stopped getting junk sms on my cell.

Hope these 2 things are taken up at the earliest & I see some communication/progress made on them asap.

Regards,

i had got a sim from a retail shop and submitted all my documents which later resulted in deactivation of the sim had ben to the retail shop for enquiry rather tellin the details they insulted me and humiliated me which is gonna end up in a consumer court as the airtel telecom industry never reported me about why n so my connection was deactivated and the retal shop for misusing my adress proof since they say its missing i am takin serious action if i dont get a proper feed back please understand its serious.my number is [protected].deactivated airtel number is [protected]

dear sir i am shirish kolarkar purchaser of your airtel digital tv [HD] connection from LG shoppe ring road pratap nagar. my ID no. is [protected] and contact person from airtel is swapnil [mob. no [protected]]. My purchase date is 26th july and still i am not getting proper answers from your personnel. The above no. is swithed off or with the family members who cannot answer our queries. This no. is officially mentioned in your bill. please treat this complaint seriously and oblige.

-shirish kolarkar

[protected]
nagpur
date-22 august 2010

Sir,
I am currently located in KSA(Kingdom Of Saudi Arabia) I recieve atleast 2 calls from my family/friends from India/Kerala in a day. I have noticed that when ever a call is originated from Airtel mobile provider It is always a local number on my phone (ie. a number in Saudi Arabia even though the call is from INDIA). I thought it was just a fluke incident. Then I learned about VOIP calls that are carried out with the help of internet rather than through satellite. If that is the case Airtel is making a heck of lot of money from all of out going international calls. They are cheating the India government and cheating the customers as all o[censored]s know the voip calls are much cheaper, cheaper than 1 rs/ min to GCC countries and they charge like 9 rs/min. I have also noticed a lag time while talking of about 2 seconds which only happens in VOIP calls when internet speed is low. This is a very serious issue and huge revenue drain for our government. Can anybody alert TRAI about this.

I might be wrong but can any body come up with a genuine answer or explanation. It would be greatly appreciated

Varun
[protected]@yahoo.com

Dear sir,
Iam using airtel prepaid number from last five yrs. My number is [protected].On 11-aug i received a msg from airtel that i have to submit address proof again. I visited nearest airtel office .They asked me ration card or voter card.But i have no such proof..I have only company given address proof letter,PAN card,driving licence only .But they did not accept.Due to this they cancle my SIM registration on 17-aug .Now if i submitted proof,they told me that i cannot get old no.Talk time of 180 Rs that contain i have in that SIM.I lost it now & my number also.
Pls suggest me what i have to do.My mail id is [protected]@yahoo.co.in.My present contact no is [protected].


pls do needful.

Regards,
kiran

Dear Sir
I am iranian students.for 5 days my simcardmobile has been blocked.No incoming no outcoming.I went to ameerpet airtel company 3 days ago .Mr mohamad shakeel received all my ducuments and told me every thing would be ok and my simcard would be activated after 48 hours.BUt stilli am waiting and nothing happen.please urgently solve my problem I had no call with anybody for 5 days.My mother is waiting from Iran to make a call.
my name: Rosa Behboodi
My phone: [protected]
Mr mohamad shakeel phone:[protected]
my email:[protected]@yahoo.com

After several complaints and calls to customer care service of Airtel DHT some how after 2 weeks I got the installation done with no signal. Same calling story repeated to get the signal. After few days the same problem no signal. Now since last 3 weeks I do not have signal at my home . I have tried calling customer care several times. Same false promise but no improvement in customer care service. They are well trained to make fools of customer. The problem still lies unattended but billing continues because i have already paid in advance for the subscription.
I am fed up calling Airtel customer care. Requests any suggestion for refund and return of this product.

My Id is [protected]. Place: Kharghar Navi Mumbai.
Email Id : [protected]@rediffmail.com

our organisation using Airtel PRI + DSL Lines from one month. airtel sales person commite more promises to use but when the line has been installed its diffrent from his commitement. we launch a complent to customer care on same day and cancel the DSL line on same day of the installation and send respective mail to airtel for cancellation the DSL and reduce plan and for that they are redy fro the same. after few days I again contact to customer care and the sales manager regarding status but they are not ready to give proper responce and support

I applied for an Airtel Broadband connection on 12/08/2010 through a Mr. Santosh Prajapati ([protected]). He told me that he would get approval to ensure that I get the connection in 3-4 days flat. An executive came on 13/08/2010 to me residence to ensure that it was feasible to put a connection in my residence in Hiranandani Estate, Thane (W). Its been 8 days and Mr. Prajapati has no clue when the facility would be provided to me. He has even started avoiding my phone calls as he has no concrete details. He tells me that Airtel is introducing some 'new technology' which is causing the delay. I have been sitting at home, days through to get this done, useless.
To my dismay, when I called up the office of the nodal officer Mr. Bothra in Mumbai, a lady by the name Bharti was least interested in what I had to say. She was completely distracted and I had to explain my case to her twice. They have collected all the documents from me and now I do not know whom to approach.

My application number was SL253159.

I can be contacted at [protected]@gmail.com.

Dear,
request you to pls rectify my sim as it is not working. it shows errors as network not responding and insert sim. pls do the needful as early as possible. my # [protected].
mail me the details at [protected]@yahoo.com.

Dear Sir,

Already i am a beneficiary person of "consumer complaint forum".

So this time also i hope same,that i will get solution of my problem.

[protected]_[protected]_[protected]_[protected]_[protected]_[protected]_[protect...⇄

Above mentioned all 9 mobile numbers under CUG connections in the name of CHOPRA TIMBERS.

Past almost one year we are facing a problem for not paying some outstanding amount of 6900/- rupees approximately(currently it is going on increasing because of late fee).

This problem has been started before one year with only amount of 1800/- rupees,which is wrongly added to our account.

With this problem we went to Mr.Veerabahu(SENIOR CUSTOMER RELATION MANAGER OF WHOLE TAMIL NADU)in TRIPLICANE office in chennai,he told us that this amount is wrongly added to your account.

He gave us assurance that this amount will be adjusted in next billing cycle,but till now it is not adjusted and we are facing this problem from one year.

And now from 2 months Mr Veera bahu is not picking up his mobile phone,and not giving any reply to our call,we caught in serious trouble.

So pls advice us what to do with this problem?

If possible pls ask your senior authority to speak with Mr Veera bahu(Mobile no:[protected]),because from past one year he is playing a game with us,and not responding properly,due to Mr.Veerabahu only we caught in the problem.

pls note his colleage number also Mr.Balachandran [protected].

Many times we are getting a calls from call centre and asking us to pay the outstanding amount,we are not able to give a reply,due to Mr.Veerabahu,and currently we do not have any type of proof to show the airtel people becuase it happened more than one year.

So we request u to pls take necessary serious action against Mr.Veerabahu,so this thing should not be happened with others.

pls reply in [protected]@rediffmail.com.


thanks & regards,
romit chopra

meseage received from Mesage Centre [protected] on 20-Aug-2010 at 03:49:35 pm.

Mesage Deatails:=>GOLDEN CHANCE! Today Give 3 right answer,you may WIN GOLD Coin,SILVER coin or CASH!
1.
Q)Capital of West Bengal? A) Kolkata B)Delhi. Sms Ato 57272 @Rs.3/ SMS.
Sender :
AK-Airtel
I have send SMS to 57272 and another SMS send to me

Correct Awesome,Ur playing Score Max today to win N77,LAPTOP n 1 Lac CASH Today's score 10. Q.Chingri Pakora is dish of A)USA B)Bengal Reply A or B Rs3/ Sms Tnc apply
sender 57272 Mesage Centre [protected] on 20-Aug-2010 at 03:51:39 pm.

Now I have send 3 SMS with Correct Answer ,but From this message Centre another mesage had sent to me for reply the another question and answer to 57272 .

Dear sir
Now the question is Why Should I Reply the 4th SMS . I thisnk it is froad & cheating. This way mobile service provider Company cheated our money through SMS. Please do the needfull action for above matter.
With thanks
Amiya Dhar
Mob:[protected]
Address:49/2A, Umesh Mukherjee Road
Belghoria
Kolkata-700056.

From last few day am getting blank call in late night and some abuse sms saying that he will block my all certificates and passport, it is very much annoying, please let me have this person details and if att alll possible block this number
very much urgent
the number is [protected]

Yesterday on my phone of airtel company by a number called 56655. We got a message as follows
"Come talk to Deepika and get FREE RECHARGE upto Rs 200. Call 56655 now."
and we called them. They told me they would recharge Rs.200 on my mobile if I answer few hindi movie questions and I answered them all correctly but after sometime the phone line got cut automatically. I thought it would be a network problem but it wasn't.I tried the number again and again I answered all questions correctly but again the phone line got cut. Instead of giving us free talktime they cut our mobile phone.Give me my free talktime as I answered all questions correctly. My mobile no. is [protected].

Hi all,

My Name : Bapi reddy, my Airtel Account Numbe is : 14703327,my contact number : [protected]

I was a loyal customer to Airtel, I airtel's subscriber for Broadband, telephone, mobile, DTH and I also had Airtels' shares. however everything my faith completely changed in the month of july 2010, when airtel changed my connection with out my approval. (i asked for change of plan but also insisted that someone from airtel should infrom be before the plan change, for which the customer care agent agreed aswell). however, without my notice the paln was change on 5th july. when i called them to verify the same.. no go.. i spent close to 30+ hrs making 40+ calls to airtel no go..
whenever i asked for a superviosr they kept me on hold for 30+ mins and disconnected the call... it happend more than 10 times.. later got confirmation from one of the customer care tech that.. the issue was coz of miscommunication from airtel and i wont be billed for this.

again in the month of Aug 2010, i received a bill of 3500/- where in my plan is of 499 per month.
initgially i called on today (21st aug) spoke to a tech named Shanker.. gave me the complanint number as : 36644288, did inform me that.. airtel will check for it.. and will resolved this by 27th aug.. also informed me that.. i dont have to pay bill till aitel fixes the issues.

as i had a bad experince, called airtel again at 12:12pm, got accross a RUDE customer care tech.. who actually wants to fight with me.. didnt not tell me what is documented under the complaint number.. upon asking many times ( i had to shout)- then i came to knw that.. the previous tech did not document everything what he told me.. (currently i am on call with them.. on hold for 20+ mins..as i asked for a superviosr.. i am 100% sure that.. they will disconnect the call after some time).

the problem is that.. the agents say something on call.. but docuemtn nothing.. for which i had to have a hard time.. whot to complaint regarding this...

What is the process to escalte the matter.?

I had visited Europe from 14th May to 23rd May 2010 and during that visit my mobile bill amount reached a whopping amount of 25000 rupees. During the visit and soon after my visit, I kept getting calls from your Chennai and Mumbai call centers asking me If I had unknowingly activated some web applications. My answer to their query was no as I didn’t open any web application.
The roaming charges were not explained to me while I went abroad, I didn’t check it on my own because I didn’t anticipate such a high bill. In the past, I have been to China and Singapore and based on past experience I believed that I’d not have high bill.
Now My credit limit was 5,000 rupees and my bill amount exceeded well above 5,000 rupees and it reached around 25,000 rupees. Personally, I use jack pot plan which is most economical and I didn’t anticipate such a high bill.
Upon discussion with Ranjeeta, she reversed only 3000 rupees from my bill. She was humble and kind but that’s the most she could do. After one more round of negotiation a guy Kunal promised to reverse 2000 rupees however as a last resort, I offered to pay double the credit limit as one time settlement on restoration of my mobile services. I told him politely that I cannot pay anything beyond this.
The most critical issue here is that if my limit is 5000 rupees then why my Roaming charges were allowed to run to 20,000 above? There are clear guidelines about credit limits and how the usage should not be allowed to go beyond credit limit of an individual. Please do explain this.
do not buy the argument from your appellate authority that credit limit is not applicable to IR customers, you could have simply text messaged me by informing me about the limit and I’d have certainly taken care of this by making payment of my credit limit before asking for restoration of IR services while I was abroad.
I humbly request you to amicably resolve this matter at the earliest and restore my services. I am all for making the payment however 24 to 25000 rupees are way beyond my paying capacity.

Hardeep Sethi (98106**657)

Dear sir,
As per government guidelines, airtel peoples are calling for document saying your document is incorrect.
How its possible what happen to my document i have submitted driving licence xerox and photo at the time of purchase.
From last 3 years i am using this number, if i spoke to customer executive he will ask date of birth, address, name every thing.
Name: mohammed omar
Mobile: [protected]
Email: [protected]@hotmail.com
Now there are calling and saying submit
Your document or else your number will be disconnected
Why they will disconnect
They say document is incorrect then what the hell they are doing for last 3 years
Pls clarifiy
Thanking you

Hi,
I have a Airtel DTH Connection Customer Id: [protected].
When I turned on my TV on 18th August, I got a error message B001 on my screen. This error message suggested checking the DTH cabling, I checked the cables to the best of my knowledge and that did not fix the issue.

I called Airtel DTH customer care on 18th August at 10:30 am, They registered my complaint (Complaint # 3591734) with an assurance that an on-field technician will visit my place and fix the issue before 3:15 pm on the same day. However there was no call/no show by any Airtel Representative that day. I tried calling the cell phone number provided by Airtel in their customer complaint opening confirmation SMS, and the person disconnected my call after a couple of rings. I called back
Airtel DTH customer care the same evening around 5:00 pm for a follow-up on my complaint, the Customer service representative had nothing to offer other then asking me to wait for another day and he logged another complaint for the same issue (Complaint # 3595133) with a assurance that my issue will be fixed on the following day before 4:19 pm.

No one called or showed up the next day till 12:00 noon, so I called Airtel DTH customer care back for a follow-up and this time I got another assurance that I will get a callback and an onsite field technician visit later in the day and the issue will be fixed before 4:19 pm. I also reached out to the "Grievance redressal" section of Airtel DTH website.

But history repeats itself and I still have not been contacted by anyone, forget a technician visit to fix the issue. Today is the third day that I am living with this issue.

I have had very good experience in the past with Airtel Broadband customer care and thought that I will have the same experience with Airtel DTH but unfortunately the service is so pathetic that a cable operator would have been able to provide better service than Airtel.

I have demanded a full refund from Airtel and am planning to move back to cable TV.

For those who read this review before planning to purchase Airtel DTH, please reconsider your decision. I don’t know which DTH service provider is better but for sure Airtel DTH service is PATHETIC!!!.

Dear Sir,
If you will visit site of airtel or if you will call their customer care,there is only 1 reply that,this service is not available for MP-CG customers!!
Is airtel trying to differentiate between states??
I asked for a wifi modem,but they told that company WONT give this feature to its MP-CG customers..Moreover there are certain features and facilities which all OTHER STATES have except our state
IS THIS A SPECIAL GIFT ON INDEPENDENCE DAY???