Airtel Complaints & Reviews

I had taken a mobile Nop. of airtel after submitting all documents , but I received a sms stating that documents are not submitted so my outgoing calls have been stopped. I resubmitted all documents but still my outgoing calls were not activated I amm trying to call 121 ato register my complaint but I am getting only an advertisement for GPRS in the recorded service they have provided and they are not registering a complaint kindly tell me which forums I can approach for reredressal

Hi,

I recently bought Airtel Digital TV Recorder (DVR). My customer ID is [protected]. I attracted towards the advertised features of the DVR. I also enjoyed the features of the same for the first month of buying your service. However, since start of the second month I am disappointed by Airtel's service.

In the first month of buying the DVR, I was given Ultra pack for free. Everything worked fine. In the next month I opted for Economy pack and the problem started since then. Right now, I am having Supervalue pack. The programs which I recorded on DVR from the channels which were available in Ultra pack, and got automatically unsubscribed when I chose the Economy pack, I am unable to play those program from the DVR. For example, a program which I recoreded on DVR from PIX or HBO (which were part o[censored]ltra pack), I am not able to play those program from the DVR once I opted for the Economy pack.

When I try to play any of those programs, I get a message "This channel/program is not subscribed by you. To view this program you need to add the relevant topup to your account...." Error Code: 4

I dont understand, why should I subscribe any channel to view a program which is already available in the hard disk of the DVR.

After several unsolved complaints (I can give all the complaint numbers along with dates), I contacted Nodal officer on email. I received a call from Mr. Roop Singh ([protected] ) on 7-Aug-10. He told me that he could not solve the problem.

I have found out from other people and also from the internet that Airtel applies the restriction on their DVR customers. Airtel does not allow its customers to play a program from their own DVR, once a channel is unsubscribed. I dont understand that once I buy the DVR along with the Recording Topup, why should I be deprieved of playing ALL the recorded programs ? Please note that Airtel's competitor Big TV does not restrict its customers from playing recorded contents the way Airtel is restricting.

Can I request to protect rights of the consumer in this regard ?

Regards,
Setu Shah

This is to bring to your kind notice that I have been cheated on account of providing Mega Pack with Free Offer period of 3 months at cost of Rs.1890/-. But unfortunately I have started receiving messages in 2 months only to recharge again.

While installation representative (Sunil-[protected]) from Anishka Enterprises have come for the installation and confirmed 3 months subscription. When first reported this call I took Sunil from Anshika on conference with Airtel representative, where he too confirmed of receiving Rs.1890/- payment and confirmed to update in my account.

But after 6 days of no change in status today I have called again with Srv Req[protected] and requested for solution. Surprisingly I was given no help and advised to write this mail. Look, I don’t know who is Anshika Enterprises as I have called Airtel for new connection and I am not ready to run from pillar to post to get this activated. Its your responsibility to get this fixed and enable my connection back.

CAll Logs - 3510721, 3491275

To my surprise I have also started receiving messages that your problem got resolved but actually nothing has happened.

Only thing happened is I am rolling like Roll O Coster from front office to back office. Please find attached bill for the service which is not provided.

[protected] - i want to know the details of this airtel's owner. it's name,age,complete address etc. can you please help me ? i will be waiting for ur reply.

My airtel net on phone service is not deactivating and the the service is automatically renewed per day costing Rs 5/day . So I want to know that how can i deactivate this service .My number is [protected]
Andaman & Nicobar Zone

We are facing problem of network in our area i.e. Idgah Hills, Bhopal. Inspite of many complains, there is no response from the operator. I feel they should put on their ads that we do not have network at Idgah Hills, People staying there should not buy Airtel cnnection. My cell no.is [protected], if anyone responsible is reading this. please do something. SK

Airtel has been cheating its customers in the name of Fair Usage Policy. When the connection is supposed to be for unlimited data transfer, they reduce the bandwidth to half of what is in the plan when the amount of downloaded data crosses 2 GB. To add insult to injury, they redirect the users to some stupid Fair Usage Policy page when in the middle of something.

Imagine being redirected to this page when you are doing some online shopping and you are at the last step.

It happened to me.

FROM 07.08.2010

G.R. RAVICHANDRAN
Proprietor
FINE PAC MACHINE
NO.6, ARUMUGAM STREET
GANDHI NAGAR, EKKADUTHANGAL
CHENNAI – 97
MOBILE NO.[protected] & A/C NO.[protected].


TO

THE MANAGER
AIRTEL CUSTOMERCARE
CHENNAI

SIR,

SUB: MY PAST MOBILE NO.[protected]REQUEST FOR DECEMBER MONTH
2006 DETAILS BILL PERIOD[protected] TO[protected]– REG.

REF: YOUR BILL NO.[protected] & ACCOUNT NO.[protected].

*********



SIR, MY MOBILE NO.[protected], I used past 3 year. I request you to kindly give or send us the detail bill (Incoming & Outgoing calls).

My mail id : [protected]@yahoo.com or [protected]@rediffmail.com


Please send us the[protected] to[protected] detail bills.

Thanking you

For FINE PAC MACHINE

respected sir,

i would like to warn all mobile consumers who are planning for airtel connection.plz refrain from using airtel connections, they are bloody thieves,charging for services which we have not subscribed to,and here is a new way of cheating customers, my mobile no.# [protected] (sim #[protected] was switched off for one month and just yesterday i switched it on, it says unregistered sim , i contacted the customer care office , they said that the no. is deleted from the airtel database , there is no way u can restart it, i had nearly rs 70 in it . they had provided me with lifetime validity , if it says lifetime validity why the hell they deleted my no. from the database for not using for one month.this has happened the second time when i lost money and the no. too. when i go through all the consumer complaints i find that airtel has most no. of the complaints,they are unethical company, and i going to ensure the airtel company that i am going to the CONSUMER COURT regarding this(my no. being deleted & the charging for services which we have not subscribed to ), as i am not going to take this lightly & make the airtel guys pay for it & also , me and my 9 friends have decided to stop doing business with airtel and they are going to unsubscribe their airtel connection on ethical grounds.i dont know whether the airtel people care or not , but at least this will ring bells in the minds of the existing and future airtel customers.
THANK YOU

ambrish sadhu

[protected]@gmail.com
[protected]@hotmail.com
contact # [protected]

i have a airtel iptv service attached with broadband & landline connection . i had made 4 complaints of not working of my iptv set top box & connection which i have bought it from airtel one year ago for Rs3500/- with taxes i pay Rs1250/- every month for this service but out of my 4 complaints-
1. 1st complaint was not registered
2. 2nd complaint was on 29th july[protected] no action took place
3. 3rd complaint was on 3rd august[protected] no action took place
4. 4th compliant was on 7th august[protected] no action took place till now

due to this irregular service i want compensation of my two months bill as per my complaint dates of last nine days & a period of twenty days when my services were not working. if my problem would not be solved in next 48 hours the complaint would be forwarded to the higher authorities of trai.

Few words I would like to Say about the over willing response of the Airtel Billing service is airtel provide the worst mobile service in Mumbai. My company suggest me use your net work & I am unable to explain your service problem. It’s my mistake that I am using to the airtel billing plan, last four month I lock the compliant in your customer care center for bill hard copy SR No.F[protected], 33471034, and 33012919. Which is lock in CC
I never ask Bill on mail, last three month this happening. Once lock compliant this should not repeat is it way you give service...

Mob. No +91-[protected]

Hello,

I am Anubhav and my Airtel DTH Customer ID is [protected].
I got the Airtel DTH connection is March 2010 in BAngalore.
In July, I have re-located to Gurgaon.
On re-location I booked a service for dismantling the DTH Dish and STB for re-location purposes.
The service was booked for 6th july, 2010. I stayed in Bangalore till 9th July and no one turned up from Airtel DTH even after numerous follow-ups.
Before this when I enquired about this service, I was told by Customer Care that if I dont book the dismantling and re-setting of STB services together then I have to pay for the services twice and the condition was that I should provide them the complete address.
Only after writing a complaint mail that I got a confirmation that charges will be deducted once.
I had already paid for these charges anyways.I have been following up with Airtel customer care atleast half a dozen times everyday since then and problem is not solved.
Everytime I call, I have to make the Customer Care understand the problem and then they give false assurances.

I have also spoken to what they describe as floor supervisors.
Some names which I can recollect are:
Pramod from Indore, Mariam from lucknow, Nitesh Upadhyay, Sonu.
These peopel have harrased me giving false hope that problem will be rectifies.
Nothing has happened till date and I am not sure what next step should be appropriate form my end.

Whatever it is, I would not recommend anyone to go for Airtel DTH.

regards,
anubhav
anubhav.[protected]@gmail.com

Airtel DTH Location: Ahmedabad, Ahmedabad, Gujarat, India

Posted:[protected] by peps_007 Send email
No Signal in Monsoon
I have taken Airtel DTH before 7 months. I did not know that it does not work in Monsoon. Even Few Drops of Rain stops giving signalling. And you will be helpless as outside its raining and your DTH is not working.I have made complaints no.3419582 but just false promises. nothing else.

I HAD REGISTER ABOVE MENTIONED COMPLAINT AND I GOT A CALL FROM MR. NASIR - DELHI. HE WAS TRYING TO SOLVE MY PROBLEM AND TOOK TECHNICAL GUY MR.NAVIN/NITIN ON LINE.

MR. NITIN HAD REPLIED THAT " NO SIGNAL IN MONSOON " IS COMMON PROBLEM FOR EVERY DTH. HE WAS GIVING EXAMPLE OF TATASKY, DISHTV. HE HAS ADMITTED THAT THIS PROBLEM WILL REMAIN. SO EVEN IF HE WILL SEND PERSON TO MY RESIDANCE.
Problem is not going to solve.as its common.

I DONT KNOW , WHY HE WAS TALKING ABOUT OTHERS. AND WHEN HE HAS ADMITTED THAT THIS PROBLEM IS GOING TO STAY IN MONSOON OR SMALL RAIN TOO, THEN I REQUEST TO ESTABLISH THE SAME TO NEW CUSTOMER AND RETURN THE MONEY WHOM YOU HAVE GIVEN THIS SERVICE.

Please DONT send me common response. Send me the mail to resolve my complain. Either refund money to all who are complanining for this reason. As your Technical Person has admitted that this problem will persists in small rain drop or monsoon.

Prashant

hi sir / madam,

i used airtel prepaid connection this same num 4 last 4 to 5 yrs...
now i have a compliant pls stop my hello tunes my num's [protected]...

Dear Sir,

I am using airtel number and I have been facing lot of call drops/network problems at Tuglkabad Ext.Gali no. 15 Area No network in this area not even my mobile every body how use airtel number face this problem, If you want network for call some one you want to go outside or Taris no network in home or road please solve my problem

Thanks & regards,


Baljinder Singh

Hi,

I have recently shifted to Chennai, and working with one of the TOP IT MNC.

On 13 July I have taken a Airtel postpaid corporate connection with number +91 [protected], from Airtel Sales person Mr. Raghunathan ([protected]), and Mr. Sureshbabu ([protected]). It is a corporate CUG plan( H21 CUG 175 PLAN ) that AIRTEL is providing to employees of my Organization. While taking the connection I have submitted photocopy of the following set of documents along with a passport size photograph, and current communication address.
Passport
Pan card.
Without submitting these documents, legally I should not be given SIM card, also It will not be activated.

My SIM got activated next day, and I got the welcome letter form Welcome letter form Airtel, haing the details about my plan, at the same communication address which I have specified while taking the connection.

After a week, I got a SMS form Airtel, stating that "to avoid Disconnection please submit documents". Immediately I have contacted to the Customer care (198) and the sales executive Mr. Sureshbabu. I asked customer care regarding the issue and it was told to me my address proof is not submitted. I have told the customer care executive that without submitting the Documents how can I get the SIM and how it gets activated. Then customer care executive agreed on that an said OK, and said we will take care of you issue. After talking to customer care I talked to sales person, and asked them about the same issue, He said that, they have submitted the documents. I asked them to take care about this Issue, and resolve it immediately. and they said if any issues then they will call me

Yesterday at evening I was supposed to get an important call at around 4:30 pm, but it didnt came and I waited for the same. I have reached home at around 7:30 pm, still I haven't received call. So, I decided to call that number. When I tried to call, I observed that my SIM card registration failed. Airtel has disconnected my service without intimating me.

After that, I have tried to contact customer care regarding the same, form a prepaid connection, as there was no postpaid connection available at that time. The customer care told me that this is PREPAID CALL CENTER, we will not entertain POSTPAID related issue here so please call post paid call center. I asked him how can I connect to postpaid call center. He has given me a number ([protected], I don't remember now). I tried to call the number form prepaid connect, but it was connecting to PREPAID call center only. I have tried to call 2-3 time to the number but no use it was connecting to PREPAID Customer care.
Then I have called my friend Ranjit, who is also having Airtel post paid no, to enquire about the issue. After some time he told me that your number got disconnected.

Then today morning after coming to office, I have contacted to AIRTEL Post paid customer care. I ask them what is the issue, how can they disconnect my connection without intimating me. Then I asked them what is the reason for the disconnection of service, I got reply "You document was not submitted, apart from that I cannot provide much detail". Then I said i would like to speak to the your manager, then they connected me Mala.

Mala asked me to contact Salesperson who has given me SIM. and se has given me given me a complaint number[protected] for this call. And she told me that If you have submitted the documents, then they will give me new SIM with the same number.

After that I have contacted sales person Mr. Raghunathan, and asked him what is wrong. He replied, "Have you submitted the documents", I said "Yes". Then he said I will get back to you shortly.
I waited for 2 hours, still I haven't received call from him. Then after I have called him, and asked your are supposed to updated me about my connection why it get rejected, then he replied "your form got rejected and I don't know why, I will let you know after reaching office".


At present I am untraceable. I stay away from my Home, my parents call me every day. and lot of official call that I will miss because of such a poor service. It is almost one month i am using this number, and I have given this number to every know person, and also updated it for Banking transaction. Now I cannot do any urgent fund transfer, for that i need to go to Nearest branch, taking a day off in office. I have almost wasted one day in my office.

It is embarrassing experience, form a company which has a vision to become most admired brand in india, loved by customers, targetted by top talent, benchmark by more buisness.And Its is also to have claiming more than 130 million satisfied customer. This is how it has reached to 130+ million customer, first by getting customer by any means, then harass him and finally disconnect service.

I am using airtel prepaid connection [protected]. i am faceing a problem from last six month that money deducted from my a/c without using any service, i contected the customer service executive he says that a service is subscribed by you, and this service is discontinued , and money is refunded to you within two hour,I am still waiting for refund. and i am surprised that after sometime the money is again deducted from my a/c.

dear airtel service team,
I am jailaxmi... wgen i am in bangalore.. i lost my cell.
please block my sim... and letme know procedutre for getting duplicate sim for prepaid number [protected]..
it is very urgent..
plz contact me at [protected]@idexcel.com or jailaxmi.[protected]@gmail.com..
please..

HI,
I called one airtel representative from one to one communication named manoj on july 24 and asked for airtel broad band connection.i am staying in Teachers colony koramangala 1st block.he has send one person to my house and taken the address proof and 850 rs from me .my form number is TBL 0127788. after that there is no response from him.now his number is switched off and i called the customer care and registered a complaint,service reqest number is 35963698.and the executive told he will get back before 5.30 pm next day, but still now i didnt get a feed back.so now what i have to do such an irresponsible behaviour from these executives.how can i trust Airtel for such idiotic behaviour.so please give me a solution to move forward to get my money back.i dont want to go for Airtel anymore

This is fourth incidence of complaint, which they either didn't resolved or I had to do extensive escalation.
Complaint number is 3476106 and 3283707despite of innumerous calls they are not resolving it.

Earlier they cheated me and charged twice for extra cable wire. Cash was charged by people came for installation and they deducted from my account too.

I recharged once for Rs 3350/- it took 4 days to reflect it. Again with extensive escalations.


Last month signal was not coming to my TV it took 3 days to resolve it. Again I had to call every two hours.
Customer id. [protected]