Airtel Complaints & Reviews

dear sir
worst ever service from airtel. from last 8 years i m using airtel & because of your responce to customers is very very bad. and i was forced form your empolyee to take sum other company connection. your persons dont answer calls ravi
[protected]

From last 3 -4 days I am getting 10 - 15 calls from the no [protected]. If I tried to answer the call no one responces and if there is any responce they are talking very rudely and if I tell them that I will complain regarding this they were telling that "Do whatever you want"


[protected]

Cheating & Fraud

I have received SMS on my mobile No.[protected] for free gift Airtel digital set top box
Web site address: www.airteldigitaldish.com

I registered this number on www.airteldigitaldish.com. When I entered in above mentioned website there was a information regarding payment of Rs. 440/- (Customer Service Tax) into State Bank of India in the name favouring Mr. KARTICK PAL Account No. [protected] SBI, Mumbai Branch through online transfer.
I paid this amount through online transfer to Kartick Pal account. When I was trying to send the counterfoil through FAX No.[protected] the fax was not working.
Sir How should I get back my money

I had taken a mobile connection No. [protected] from a Airtel Dealer after submitting the required documents. My connection was deactivated all of a sudden and I started getting the following msg whenever I dialled a number:
"The services on your phone have been barred for non-submission of required
documents. Please submit the documents at the nearest Airtel Relationship
Centre for re-activation of the services."
In this connection, I sent my request to Airtel Customer Service at [protected]@airtelindia.com on 13th Aug.'10 to reativate my connection since I had already given all the documents. I received a mail from Airtel to provide them my details. I provided the details to them but they did not reactivate my connection. Airtel is harrassing me and sending me wayward replies instead of re-activating my connection. I have again submitted the documents at their office in Chandigarh in Sector 35 one week back, but my connection has not been re-activated. Please help me.
Thanking you,
Kailash Sharma
H. No. 19, Chhoti Karroran
Village Karroran
Tehsil Kharar
Distt. Mohali

M/s Bharti Airtel has picked up my telephone instrument and modem on 10th June, 2010 and is constantly raising bills when even my instrument is not there. They have raised the bills for the month of July and in the Month of August they have added late fees and addtional monthly charges. I have been speaking / writing to their customer care but in vein till date. I have also mailed c.c's to the Chairman Mr. Sunil Bharti Mittal.
The line disconnection application was given on April 30th and they disconnected the internet and started begging through customer care for retaining the landline, which I obliged initially and thereafter as no value addition it was doing I have logged in a disconnection application through their hotline setup at Salt Lake City
Centre, Kolkata. The instrument and modem was picked up therafter on 10th June, 2010 by they and they have issued a Equipment Return Note as well. They company is a cheat and one has to be extremely careful when they put up something from this company as because they become a big cheat when it comes to disconnection of the same.

I have not subscribed for jokes. there are sending jokes charging Rs. 10 for every week, I have requested to stop all paid services to my mobile no. [protected] immediately, one month back also i have requested for the same. Till date they have not stopped the services & charging for the services. if it is continued for another 10 days i will disconect my airtel mobile services. do the needful immediately.

D. Narasimha Murthy
[protected]

My set-top box is not functioning properly I am getting error code B0001 along with the message "Your set-top box is unable to receive signal". I had made the complaint on 25th Aug and I had been told that tomorrow on 26th Aug till 1:30 P.M. our Engineer will come to your home and resolve the issue, but till date no one came and again contact to Customer care on 5th Sept. The Executive told me that our Engineer will come and resolve the issue within 4hours, but nothing happened as per commitment. I think Airtel doesn't provide the Customer Care service to customer for their products.

Hello All,

I am Avanish & took 999/- plan of digital TV. It was on postpaid mobile scheme that in 999 will get 1 month subscription free& free instalation. I made all the payments on 24 sugust 2010 but got a responce from customer services, sir will take time. Finally got installed on 5th November & still waitng for channel activation.
I suggest you guys please dont go for online/onmobile booking. I you really want Airtel only ,go to any centre & catch the person. Rest your luck.

BR
Avanish

I (Ashutosh Mishra) have hired Airtel Broadband Services.My Account No. is 15287379 and Landline No. is[protected].Recently my plan has been changed, but now I want to revert to my old plan.Its my request to Airtel to please do the needful at the earliest.


Ashutoswh Mishra
21A, Krishi Vihar Colony,
Near Bakhtawar Ram Nagar,
Indore- 450016

Dear sir/madam,
This letter is about my address verification. I, Supreeta Hegde, I have taken airtel sim just 5 days back and it has been activated on 4th september 2010,11.30 pm.
I had a call from your company for my address verification today. but i could not receive that call since I had been to market leaving my cell at my home. but there was a message from that number stating "Pl confirm address to avoid barring". But how to confirm & where to confirm? For missing one call from your company should my sim get barred??? I think this is not correct way of verifying address. At least after one or two hours your company would have tested & would have called once again. But within two minutes i[censored] give 4 calls how can i receive when i was not there??
I hope you can understand my problem, avoid my number from getting barred and give a solution to this problem.

Thanking you,
yours faithfully,

date:06/09/2010

My Set Top Box is not working properly. It is going to restart frequently. I called Airtel Customer Care on 1st of Septamber Complain no is 3754017. They told me that one engineer will come on 3rd Sep but no one came. Again i made complain ( no 3721704) on 4th Sep then they told me that your query will be resolved before 2 PM of 5th Sep. Today is 6th Sep no is came here. Even i didn't get any call from them till date.
My Customer Id is [protected]

hello Sir,

I am using the Airtel postpaid connection with no: [protected] regularly for four years. I have enjoyed the type of service offered by you and was satisfied till this August,2010.

On 04.Aug.2010, with out my notice i was subscribed to Full track subscription service from Airtel.
After wards on the same day i was subscirbed to BIZZARE Club with out intimation.
Since then an amount of 15 Rs. is charged for ModelAnim71.
In this connection i have called to the Customer Care No. and told them the situation, they informed that it is due to subscription to services, i requested them to unsubscribe to all services and they told that they will unsubscribe. the Complaint No is : [protected].

But after giving complaint also amount was deducted from my account for various subscriptions:
PartyslandSolitaire16Pack - -- 50 Rs.
AOEIIIAsianDynasties ---- 15 Rs.

Regarding this Once Again called and the Customer care is unable to address the problem the respoince got is not satisfactory and they told the same thing that they will unsubscribe the services. The Complaint No. is : [protected] on 04.aug.2010.

on 05.Aug.2010. the subscription to various new services has took with out my notice and i haven't even browsed the NET and Airtel Live:

1943 Escapeto England [protected] 5 Rs.
Dictator Defense [protected] Rs.
AirTarget Subscription [protected] 5 Rs.
Tribal Defence [protected] Rs.
Landers [protected] Rs.


Again called to the customer care for unsubscription to all these services and requested them to credit the amount. the complaint No: is [protected]. subsequently an amount of 30 Rs. is credited on 05.Aug.2010.

even after repeated calls the Subscription problem has continued on 06.Aug.2010
Bizarre Pack [protected] Rs.
Renewes to Yahoo Zone [protected] Rs.

Call was made to customer care with No: [protected] for requesting un-subscription.the CC personnel are not in a position to solve the problem of me and their response shows inexperience. they told to unsubscribe services and credit the amount 25 Rs. and done it.

the issue has again poped up with renewal to services continued with out browsing the GPRS.

1943 Escapeto England [protected] 5 Rs.
Dictator Defense [protected] Rs.
AirTarget Subscription [protected] 5 Rs.
Tribal Defence [protected] Rs.
Landers [protected] Rs.

Finally on 06.Aug.2010 asked to unsubscribe all the services and deactivate Mobile office in My phone. the Customer care also told to delete all Profiles in Internet and GPRS service menu in my phone subsequently deleted. the Complaint No is [protected].

I have received Messages regarding unsubscription of Landers,Tribal Defence,Target,Dictator Defence,1943 Escapeto England.

But the issue not stopped hear, on 07.Aug.2010 again fresh subscriptions have took place:

McPack [protected] Rs.
McPack [protected] Rs.

Finally fed up with the response from Customer Care, i asked them to deactivate all services except voice and SMS services on my mobile. they told that they will deactivate all services and asked me to delete Airtel Live profiles in my mobile and i have done the same thing. Deactivation of Mobile Office message was received on 07.Aug.2010 18:34.

after all these unfruitful calls and amount deductions, i felt some what happy but this hasn't lasted for more than 30 days.
From 27.Aug.2010 to 01.Sep.2010, i got fresh messages stating " Enjoy full songs on your mobile. initially i thought that these or normal service messages but on 01.Sep.2010 i came to know that every time i got message an amount of 5 Rs. are deducted from my account.

Immediately i called to Customer Care to deactivate the service; the response i got from them is to my shock that Airtel Live is active in my mobile but i have already deleted the settings based on recommendations from the CC previously, i again asked him to tell how to deactivate the service. he told to send "MO" to 54321 to deactivate the service and the full songs service will automatically deactivated. I requested him to connect to supervisor but the call was disconnected in between after waiting for a long time.when sent the SMS , i got a message that the service settings will come shortly. My complaint No. is [protected]
I once again made a call to Customer Care, this time another person has told to send "LIVE" to 54321. when sent this i got message " Not active on Airtel Live".

This clearly shows that the inexperienced Executives are causing much trouble to the customers and these persons are not at all treating customer complaints seriously and every time the customer complains, they will just try to pass the problem temporarily and won't try to solve this permanently. the actions suggested by them are always misleading customer's and making them to make repeated calls.

Finally i made call to 12118 service, the executive has told to send "MASALA CANCEL" to 52121 and i even done so.

I have been using Airtel since 2006 and i have faced problems with Airtel but not of this much gravity.

Being Market Leader in Mobile Services Airtel has a certain reputation which is gradually decreasing due to these issues. Now i was forced to use Airtel without Internet and Airtel Live facilities. I still don't know that i was actually unsubscribed to all services, and there is always chance that in future i may get the same type of messages and amount deductions. In this connection i request you to look after the issue and please confirm whether i was un-subscribed from all services.

Treat it as a serious feedback which is vastly affecting majority of customers who are gradually using the GPRS and Internet Services. In a competitive environment like Mobile Services the customer has always a chance to switch to another network when problems like this come which will effect any big company in long run.




Regards,

Bhanu Prakash. M
(on behalf of S.Mallikarjuna Swamy)

I recharged my mobile ([protected]) ,when I was in roaming at Surathgargh ,for Rs.399.00 on[protected] at 11.02am ref:TransID[protected]. But till date I have not any talk-time in my phone.Please do the needfull. My E mail [protected]@gmail.com.

fraud sms
Dear Sir
My Name Is BIMAL Email id is [protected]@yahoomail.com ,I have received 1 sms from TD.Airtelhd there wed site airteldigitaldish.com
when i open this web site i saw below information

Dear Customer,

During The Time Of Advertising Survey You Will Get a Free Gift Hamper From Airtel DTH “Airtel Digital TV (DTH) Set Top Box With DVD Player” And The Gift Will Be Shipped to You At Your Registered Mailing Address On 04/09/2010 At 2:30 PM .At 5:00 PM The Time of Delivery You Will Have To Show An Identity Proof it Can Be One Of This Three Option Your Voter ID Card, Driving License Or PAN Card. And You Will Have To Submit A Xerox Copy Of Any Of The Above Mentioned ID Proof With 2 Passport Size Photo Graph And These Following Thing You Will Have Give At The Time Of Delivery and the person need to be present who is registered with us this Gift hamper Rs. 2399/- Which Is Absolutely Free Of Cost Only For Your Mobile Number And Even You Will Not Have To Pay A Single Penny In Future However You Need To Pay The Customer Service Tax That’S Your Consumer Service Tax Only Rs.440/- And You Can Deposit The Amount At Your Nearest Punjab National Bank Branch to Deposit The Amount Details Are Mentioned Below.

Name: Mr.Kartick Pal

A/CNumber: -[protected] SBI Bank


The Above Mentioned Details is One Of Our Senior Executive From Mumbai Branch office moreover deposit last time is at 03:30 PM and date on 06/09/2010 And the Moment You Will Deposit The Amount In The Bank You Will Get A Deposit Receipt Which You Will Have To FAX It To Our Fax Number[protected] And Once You Will Fax The Receipt Our Representive Will Contact You Within 4 Hours if By Any Chance You Will Not Be Able To Deposit the Consumer Service Tax Than The Confirm Delivery Will Be Cancelled Kindly, Please Follow The Rules And Regulation Of The Company .Dear Customer Please Use The Privileges Given By Our Company.

Thank You For Choosing Airtel DTH.


Regards,

Airteldigitaldish.com
"
I had deposited the specifed amount Rs. 440/- to the specified
Name: Mr. Kartick Pal
A/CNumber: [protected]
In State Bank of India on -067/09/2010.
and Fax the receipt of bank to the specified Fax No.[protected].

Please Help me for refund of my money and take serious action against the A/c No.
Name: Mr. Kartick Pal
A/CNumber: -[protected]
State Bank of India Bank,
and the Fax No.[protected].

Services Not Activated.

Dear Sir,

I have purchased a LCD TV from Croma store in Crown plaza authorised dealer of comapny from Faridabad ( Haryana), and i have got free airtel DTH HD along with it. Dealer Installed setup box and dish after 5 days of purchase and it is still not activated even as per dealer instructions I also get recharged my airtel DTH with Rs 750 but the DTH services are still not activated. For the same I also request Coustomer care to active my services and he assured me that the servies will be activated with in one hour but it was't activated. I am very upset and feels that i am got chaeted from the airtel dth. as my uncle purchased same LCD with same scheme on same date from same dealer he got every thing done on same day.

my customer ID is [protected]
Dealer ID - AFBD02
Dealer name - Kailash

Kindly look in to the matter and take a propmt action to avoide any inconveince to any customer in future.

Thanks and regards

Neha Kataria
c/o Saurabh Kataria
Faridabad

Hi All,

My name is Wasim Khan and I from Chennai. I am using Airtel DTH svc from past six months. Yesterday (05/09/10) I got a message to my registered Airtel mobile# from Airtel DTH svc stating that I have won a Airtel Digital set top box free with 2yrs of free connection and Rs.2399 gift hampers absolutely free. In that message I was advised to register my name and address at www.airteldigitaldish.com on the same day before 12:00 AM to get the free gift and Airtel DTH connection.

The following day (06/09/10) I received another message stating that I need to pay customer svc tax of Rs440/-only at the nearest State Bank of India branch in the favor of Kartick Pal, Ac#[protected] and also to fax the receipt to fax#[protected] on 06/09/10 before 3:30 PM or else I wont get the SET top Box.

This raised a concern and alarm whether this message were true or not. I quickly browsed Airtel digital dish on Google and to my surprise I found that lots of innocent people where cheated from this message. I request the Cyber Crime team to investigate and take severe action on these people.

I am also attaching the screen shots which I took from Airtel digital dish website which I copied as a proof for my prize. I should thank god now that this proof will help cyber crime to find the culprits

Thanking you,
Wasim Khan. A
Mobile#[protected]
Email:[protected]@hotmail.com

I am using prepaid sim card of Airtel (Mob No.[protected]. Some services are automatically get activated on my number & payment is deducted from my sim account.
After inquiry in customer care I will get to know these services are activated by me. But if I had activated these services why could not I get any massage from Airtel about activation of services.
This was also happened in last month August 2010 that time they refund me, but now they are not refunding me. If I am not using services & not activated by me why I could pay for this?

Rahul Shankar Benke
At/Post - Hivare Bk. Tal - Junnar, Dist - Pune, Pin - 410 504.

I have airtel prepaid connection. Airtel has got 3 customer care no. -121, 198, [protected]. All these no. are invalid as I call it from my airtel mobile. I complaint about it from my airtel landline, cust.care executive says It can not be possible. I have my complaint reference no.[protected]. I have faced same problem 2months ago too then I complained & they resolve in 24hours but now again same problem n 5days have been gone already.

I am an AIRTEL PREPAID CONNECTION customer. My mobile number is [protected].
I am wrongly being charged for cricket updates SMS from 'AX-543212' since this evening, without my subscribing. I am being charged at the rate of Rs.5/- per SMS. I want to unsubscribe it and I don't know the way. I request you to look into this problem and help me with the solution immediatly.
thanking you
Anusha Puligandla
Mobile number: [protected]

Customer ID: [protected]
complaint num: 3736835 on 30 Augest

I have Airtel DTH connection (Big mistake!). Most of the time it does not work and following message is displayed on TV screen:

"Inserted view card is not an Airtel view card or it may not be inserted properly. Please insert a valid viewing card correctly again.
Error Code: 2"

Even after several complains, they do not resolve the issue till now. Worst part is that, they mark and complain as resolved without taking any action on this.

I am also suffering from service problem mentioned above and from past 10 days my tv is dumb because of your worst service

I am tired of complaining and still there is no resolution.