Airtel Complaints & Reviews

Airtel, Prepaid Connection — RELATED TO DOCUMENTS

My Mobile No. is [protected] from Bharthi Airtel. I have been using this No. since 1998. I have requested for migration from post paid to prepaid on 17.02.2010. I have been told to submit a fresh address & id proof for the same. I submitted the same on 18.02.2010 & got the ack from the Airtel representative. After submitting everything, it was not happened. When I called the customer care, they told me that it is not possible to solve the issue through the customer care; you need to drop in the place where you submitted the documents. After visiting the place where I submitted, they replaced the sim card which they were given me earlier for post paid to prepaid & told some problem was happened, it will be solved with in 24 hrs. After this also nothing was happened & again I spoke to the customer care. I heard the same reply from the customer care executive. Again I went to the place whare I submitted the documents & took one of the persons phone number by request. After this the migration was happened on 26th February 2010. On 08.03.2010 I received a massage stating that, “As per TARI guidelines, outgoing calls on your Airtel Number will be restricted as we are not in receipt of Airtel Enrolment form & supporting documents. Submit the same at your nearest Airtel Relationship Centre to enjoy continued service. I called the customer care again. Again they told me the same, Its not possible you need to drop in the place whare you submitted the documents. Again I went to the place & re-submitted the documents & got the Acknowledgement from the representative. On 08.03.10 at 8PM.

Again I am receiving the massage from Airtel, stating that I need to submit the documents. Fails my incoming calls will be barred in 48 Hrs on 12.03.2010.

How many times should I have to go the Airtel office for this issue? I am business man. About 25 people are working in my company. If I running behind them who will monitor them. Its difficult to deal with these kind of companies. Known people like me harassed like this. What about the ordinary people.

In the same way I have been billed about Rs. 3000.00 for the month of March 2009. When I contacted the airtel told me that your Bill is not available for the month of March 2009. Contact Airtel for the same. I received SMS also for the same. When I approached the Airtel, there was no proper response from them. I have still the stored massage with me.

Do the needful.

Airtel, Prepaid Connection — De-activate DND

I want to De-activate DND. Mobile No. [protected].Last 3 Months I tried, But no one could help me out.

Airtel DTH — Not receiving Signal and poor Customer Service

Dear Sir,

Here are my list of problems. ( Customer Id - [protected], Complaint Number[protected]

1) From last five months I was getting error message SM1 as frequently as every month. I used to call up customer care and they would fix it temporarily and promise me that an Engineer will visit and fix the problem permanently by aligning the dish to the new satellite. THE ENGINEER NEVER ARRIVED.

2) Yesterday suddenly I recieved an error message B001. I called customer care ( after 15 calls managed to speak to an executive) and was told three time that after half an hour it will be resolved automatically. But after two hours and three attempts finally I was told that an engineer will visit and fix the problem

3) The Engineer is charing 100 rs for the visit. Why should the customer be charged. Is it a problem of damaged setup box, or dish etc ? No its a problem that your setupbox and antenna is not recieving signals because of worng satellite alignment or whatever, why should we be charged, this not product warranty. As I am writing this its almost over two hours of the time the Engineer had promised to come to fix it

4) the customer care service is pathetic.
a) You have to dial atleast 5 to 7 times, if you are lucky to be able to speak to a customer care executive
b) The IVR system says press 1 to continue in English, but you are speak to an customer care executive, its pure Hindi and very very unprofessional. As if nobody has trained them etiqquetes of managing a custome
c) No knowledge at all. I asked the executive how do I termintae, if I want to goto another service provider. He said just dont recharge. I could not stop myself from laughing
Overall the service is very pathetic and the worst service. I dont think I will recommend Airtel DTH to anybody.

Regards,
Avishek

Hello Sir,
i have forgotten my user id and password on www.Airtel.in.
so i am not able to see our daily usage of DSL line.(Broadband connection)
Our landline number is [protected].
So can you please reset it and send a new Id and Password to my email address.
[protected]@yahoo.com

AirTel — not installing broadband

i have paid 4495 for the charges of internate on 4/10/2010 and my cheque is cleared on 15/10/2010 my air tel form no is 250541 there sales executive said it will install in 3 days so far on 20/10/2010 i have not getting internate connection and i already told either give my money back or intall me but they are not replying me i have booked in the name of anta p jain pls help me out from this problem

Airtel Prepaid — sim not working

I purchased aairtel prepaid connection in my name, In May 2009. 02 days back got call from cm care, my KYC documents are not there.
To my surprise,
1.how they have given me connection without KYC.
2. I have deposited my complete set of paers again with agent who issued me initial connection.
3.I am already using airtel post paid connection in my nameno-[protected], how ccome paper's issue at time of prepaid.

4. without any information, how my connection can be withdawn, once, not once, second time too I have gvien my KYC doduments.If your agent is not efficient enough to provide tehm at your cm care desk, how come my fault.

res
sir, i am Niesh Thorat and my Airtel mobile No. [protected] my compleain is after six month block in my sim card so please chack in my mo.in and please start with my sim card

dear sir,

switchoff after 3 month my mobile no. [protected] . now sim is not register.

Pl.do the needful.and registering my phone .

please start my sim card.




dinesh kumar singh
[protected]@gmail.com

My out going facility has been blocked since last two days without any preconfirmation, and nt solving my problem

Airtel — Airtel Sim is Not Working

My sim Is not working properly.three days ago, my father went to airtel office to complaint regarding sim
working, they told him that validity is expired but increasing validaty, me still facing same problem,
want to do now. please tell me as early as possible.
[protected]
Rahul Kataria

its true

even i got this message but i ignored it.
Airtel is getting more and more annoying these days

Airtel Broadband — Rude Customer Care

I have been looking for the Airtel broadband First thing their site is not working properly and second the customer care executive is not giving a proper answer for the questions and giving a rude expression for each of words, We may be ignorant about broadband it doesnt mean they have to attend the call in such a manner.So i would like to raise a complaint against airtel customer care

I had a similar experience with these guys..I have a airtel prepaid connection, which I have been using for the past 5 years..I have been receiving messages and calls for past 10 days to submit documents...Although I submitted the supporting documents twice, they still keep pestering me with messages and calls...I happened to visit the nearest office in moosapet (Hyderabad) to submit the documents and to my disbelief I was told thet they dont have application forms (is airtel doing so badly in India, that they can't even have a bunch of application forms at their so called customer care centres?) and told me to submit my documents 10 kms away at some other location...Yesterday my service was barred and I talked to the customer care representative who restored my connection on the condition that I submit the documents in 2 days...I feel really let down by this callous attitude of airtel and am contemplating change in mobile service provider

Madhukar
[protected]

my name is bijaya kumar behera.my cost ID is [protected].i had also a pathetic experiance.my complain was solved after 16 days.is it a service?

dear sir
plz print my correct email id in my bill i.e. [protected]@gmail.com mt tel.no. is [protected].

Thanks
regards
Muhammad Khalid Khan

RAVI — House Owner Harassment

I have taken a single bed room flat from MR Ravi at Kothguda, Hyderabad, AndhraPradesh, India.
The owner harrassing and abusing us right from the first.The reason we have to respect the owner and we should wish them whenever we found them any where.And they dont let us to take our parents into our flat.This is very bad we could not tolerate this please help us.

Details Of the Owner

Mr Ravi
D.No 66/135
Anjaiyya Nagar,
Kothaguda,
Hyderabad,
Pin 500072

RAVI — slow process of educational loan reg

Dear sir/mam,
I ravi kumar applied educational loan for my post graduate in India.SBI Bharathidasan univ branch, BM said your eligible and He helped me in all the ways.But the processing wing RASMECCC SBI main branch, Tiruchirapalli. took more than THREE months to process the loan. It depressed me a lot. So i request you to take immediate action on the processing wing stafs.
Thanking you

DTH — Worst Service

I'm Sastry on of the subscriber fro Sundirect have taken the connection in the month of Agust'2008
The day one i have taken the conncetion suffering with many issues i have contacted CC and dealer and distributors but nobody there to help Customer Issues, Who will take care about Recharge Issues I'm trying to recharge my cards since 5days but still recharge was not happened local dealer simply saying we don't know, WHO WILL TAKE YAAAAAAAAAAAAAAAAAAAAAAAAAAR,
i think this is the worst service in the India.

i am a dd dth customer, with Beetel set top box. Recently from few days (16th july) the transmission of free dth are in irregular, why ? for a dew hours the we don't see any thing at all, then abruptly come and again gone for hours. why ? is there any problem of transmission .??

My area is AP nizamabad:Dt at bodhan sarounding village door darshan dth poor signalis comig why ?
what is reason

Airtel DTH — False commitment

I have paid the amount cash towards new Airtel DTH connection 3 days ago on 2nd July 2010.The Airtel customer executive when promoting the product told me that the installation will be within 48 hours however nobody has even bothered to call me forget about installation even after 3 days or 72 hours.Is this your commitment ??? If you are not capable to fulfill do not commit.
When I called the helpdesk at 12148 now they that they have thousands of booking everyday so they cannot install that many connections and asked me to wait for a call from the engineer which never came.
With so many competitive offers in the market why Airtel is so sluggish in responding to their customers.
I would never suggest anybody to go for Airtel now ???

Ram Naresh
Custid [protected]
[protected]

i am a airtel user having cust id [protected].in last month my set up box was became out of order and as per guarantee card it should be replaced but company gave me a old set up box and it was said that it would be changed later but this set box is not working properly and still it was not be changed by company.please take necessary action.
m.s.naruka
kishangarh
[protected]
cust id [protected]

RAVI — Worst Service

My friend sent a letter to me through Payfex courier from Sahakarnagar Bangalore to Marathalli Bangalore. Evern after sever days the consignment was not delivered. When I contacted the customer care they gave a replay that the consignment has taken for delivery, will be delivered today. Whenever we call them, they give the same replay & they took my contact number to update the status but they never do so. After making noise the manager replied they cannot deliver the consignment since they don’t have the delivery boys, he asked to come & pick up the consignment from his office.
I face this problem many times with payfex courier. Every time I pick the courier from their office instead they door deliver.
If they are incapable of delivering the consignment, it should not have been booked in the first place. Eventually when there is some delay in the delivery they should keep the customer informed, they never do so even though the telephone number is available on the on the consignment.
Customer are advised to precaution before sending through this courier. one can book through Speed posted which is thousand times better than these courier service.

RAVI — charge Interest

I am one of Credit card Holder. Card No:[protected]. Normally I have paid credit card due in correct time. Last time only I have not meet out the pmt in correct time. subsequently I have paid the amount. Now I am receiving another statement with you have charged interest for sum amount. Kindly consider my case and waive the interest amount

Airtel DTH — Worst Commitments & Service !!!

My Customer ID : [protected]
Name : Moses Arul Kumar S
Registered Mob :[protected]

I would say so far in my career I haven’t faced such an irresponsible service support and so many no of false promises from every individual I interacted…

On 04th of this month my high definition setup box didn’t not work, I tried to logged a complaint with one of the customer care executive whose voice was so arrogant which made me to ask her to transfer to escalation management team, where that person explained me patiently and logged the complaint for me as my set box was completely not working (Request # 8692335)… She promised me to send an engineer the same day by 3PM
Engineer came to my resident with a normal set box to check & replace where I have got an HD one…he blamed that customer care team doesn’t give them proper informations hence he has brought the wrong one (His name – Edwin -from Indiranagar) he left the place promising that there would another engineer visiting me next day with HD setup box to replace.
A person called me on Sunday noon and said that he is near my resident but unfortunately even he has brought the normal setup box so he will get the HD on Monday and fix it.

Monday till evening nobody turned I really got furious and called the care team again, one by name Wasim handled my called and put me across to Praveen saying his senior manager. Praveen put me on hold for 15 mins and confirmed me back that none of the service providers near my location has High Definition setup box in stock ???!!! and the same will be available only on 8th Wednesday he requested me to hold on till that date. He also promised a callback on Wednesday with an update but never called me till now ???

I had no other option & just had to wait…Tuesday I received 2 engineers calls from different places and asked about my issue – one person (by name Madhu from BTM layout) promised me at 11AM that within half an hour a person would replace my HD box, so I stayed at home for him to reach and change by skipping two official meeting…

Till 1.30PM nobody turned, while I called him again he said they do not have HD box right now and they will send it once they get it in stock which will be on Wednesday. Imagine how I would have felt ?

I received another 2 calls from landline asking the issue and they just disconnected their phone calls immediately receiving my answer saying “Have a Gd Day, Thanks for reaching Airtel” !!!???

Mr. Edwin turned back once again on Tuesday evening with an old HD setup box while I was promised by everybody so far that I would get a new HD box replaced. While I said him the same he tried to prove that the setup box which he has got is new and the scratches found on it are just because of wear & tear… I said him “I would have taken this box if it was replaced on the same day of my complaint raised but not now since it’s been 4 days I wasted my time on this- go get me the new one” he left the place saying they don’t have any new HD boxes in stock at present.

And for your information today its 10th Day completely passed with ZERO resolution !!!!!!!!!!!!!!!

In this regards I have only had wrong commitments with everyone who spoke to me and without any resolution so far… is this the kind of services your team provides just because the product’s values are less ???????????

And the best part is TILL DATE MY DAILY RENTAL IS BEING CHARGED from my account.

Awaiting your response on this at the earliest possible.

RAVI — coca cola ward

pls people shu help me check this account no i paid money in this acct to received my winning prize till now i didnt see or received any

STATE BANK OF INDIA
NAME GHOVILI .H. YEPTHO
ACCONT :[protected]

no resolution despite of complaining on 121 .Not satisfied

Dear sir i m anilchauhan and my due payment submitted 08.10.08 but my survice not open and no customer care service found in my phone so plz taking action in my problem

plz status my payment

Dear sir i m anilchauhan and my due payment submitted 08.10.08 but my survice not open and no customer care service found in my phone so plz taking action in my problem

HELLO, SIR & MADAM, MY NAME IS PRABHAT KUMAR : I WILL COMPLAIN TO YOU MY AREA IS BHILAI MARODA TANK POST : CIVIC CENTER DIST : DURG CHHATISGHAR 490006 ( VERY POOR NETWORK IN MY AREA INDOOR & OUTDOOR (I WILL COMPLAIN ALSO 121 CUSTOMER CARE 2 YEARS PLEASE SOLVE IT SOON VERY PROBLEM
CELL NO : PRABHAT KUMAR : [protected]
ABHAY JEET SINGH :[protected]
PUSHPA : [protected]
GOVIN CHANDRA PANDA : [protected]

Today has been a busy day for me. Since yesterday, when my airtel When my airtel connection was disconnected without any apt reason yesterday evening, i was really in a dilemma. When I contacted the Cusotmer Service rep yesterday evening, i came to know that the residential documents I provided was not satisfactory. I am staying in a working womens hostel run by a reputed international organisation since I am not a resident of Delhi as I hails from Kerala. Therefore, the residential proof I submitted was my hostel ID proof. You cant expect me to own a house in order to get a sim card connection!!

Then, today morning again I contacted the CC rep and I informed him that I have purchased an MTNL sim and an Airtel sim before using the same documents and at that time I didn’t face any problem. Then he asked me to re-submit the documents. When I reached office , the first thing I did was scanned all the documents, I also got a residential certificate duly signed and attested from my section Director, as I am working in a Ministry. Then along with this and and other documents I mailed a complaint to the nodal officer, to which I got a reply which was ofcourse of no help to me, or nothing that would reduce my woos.

Again I mailed to them requesting to consider my case as I have submitted all documents once more and still the response was the same, like-‘ We are truly sorry that we were not able to fulfill your expectations for this level of service. We value your feedback on our services. Please be assured that we share your anguish and have taken adequate steps to ensure the non-occurrence of such incident in future. It is always important for us to hear how customers react to all aspects of our services. Strong customer feedback like yours helps us continue to improve the service we provide, and we appreciate the time you took to write to us. Further, we would reiterate you to please visit the same outlet from where the sim was purchased to resubmit the documents as the enrollment form was not complete’ –so and so and so.

First it was regarding documents and then it was that the enrolment form was incomplete. I purchased the sim from a shop in Andrews Gunj as I lost my mobile at that time and had no other option but to purchase a new sim from there. I resides in Central Delhi. How can i go there again only for the completion of the form? If the form was incomplete the fault is with the retailer. He should have checked it and confirmed that the form is complete.

Anyway then I contacted the appellate officer for which till now there has been no response. So the next thing I did was to visit my nearby Sanchar Haat showroom and purchase a new MTNL sim. I submitted the same documents which I have submitted to the Airtel dealers and it was promptly accepted. Now my MTNL connection has been activated, thnks a lot..

So i thought I should inform you customers my experience so that you might also get an idea of the service providers.

AirTel — disconnection of services

the services of my AIRTEL prepaid no. has been closed for past one month. we are complaining regularly about our number but no action taken for past one month. please take some necessary action so our problem get solved soon .

thanking you
Consumer

That's great! Thanks for telling me about MTNL. I'll get their service.

Airtel did the same crap to me. They absolutely don't know how to keep customers and suck at communication.

I'm an NRI I was told by the local store that a photocopy of my passport and visa works. I submitted everything but the visa copy went seperately to the store and the airtel representative (because of his huge ego) refused to pick up my visa copy and said bluntly "I'm going to disconnect her number."

What crap. Airtel, you don't own us, you provide us service which we PAY you for. stop treating your customers as if they're below you and learn to keep your word and communicate properly.

Oh, and they refuse to give me back my balance. They don't want to provide service but they want your money. That's not business. That's called stealing.