Airtel Complaints & Reviews

After several complaints and calls to customer care service of Airtel DHT some how after 2 weeks I got the installation done with no signal. Same calling story repeated to get the signal. After few days the same problem no signal. Now since last 3 weeks I do not have signal at my home . I have tried calling customer care several times. Same false promise but no improvement in customer care service. They are well trained to make fools of customer. The problem still lies unattended but billing continues because i have already paid in advance for the subscription.
I am fed up calling Airtel customer care. Requests any suggestion for refund and return of this product.

My Id is [protected]. Place: Kharghar Navi Mumbai.
Email Id : [protected]@rediffmail.com

our organisation using Airtel PRI + DSL Lines from one month. airtel sales person commite more promises to use but when the line has been installed its diffrent from his commitement. we launch a complent to customer care on same day and cancel the DSL line on same day of the installation and send respective mail to airtel for cancellation the DSL and reduce plan and for that they are redy fro the same. after few days I again contact to customer care and the sales manager regarding status but they are not ready to give proper responce and support

I applied for an Airtel Broadband connection on 12/08/2010 through a Mr. Santosh Prajapati ([protected]). He told me that he would get approval to ensure that I get the connection in 3-4 days flat. An executive came on 13/08/2010 to me residence to ensure that it was feasible to put a connection in my residence in Hiranandani Estate, Thane (W). Its been 8 days and Mr. Prajapati has no clue when the facility would be provided to me. He has even started avoiding my phone calls as he has no concrete details. He tells me that Airtel is introducing some 'new technology' which is causing the delay. I have been sitting at home, days through to get this done, useless.
To my dismay, when I called up the office of the nodal officer Mr. Bothra in Mumbai, a lady by the name Bharti was least interested in what I had to say. She was completely distracted and I had to explain my case to her twice. They have collected all the documents from me and now I do not know whom to approach.

My application number was SL253159.

I can be contacted at [protected]@gmail.com.

Dear,
request you to pls rectify my sim as it is not working. it shows errors as network not responding and insert sim. pls do the needful as early as possible. my # [protected].
mail me the details at [protected]@yahoo.com.

Dear Sir,

Already i am a beneficiary person of "consumer complaint forum".

So this time also i hope same,that i will get solution of my problem.

[protected]_[protected]_[protected]_[protected]_[protected]_[protected]_[protect...⇄

Above mentioned all 9 mobile numbers under CUG connections in the name of CHOPRA TIMBERS.

Past almost one year we are facing a problem for not paying some outstanding amount of 6900/- rupees approximately(currently it is going on increasing because of late fee).

This problem has been started before one year with only amount of 1800/- rupees,which is wrongly added to our account.

With this problem we went to Mr.Veerabahu(SENIOR CUSTOMER RELATION MANAGER OF WHOLE TAMIL NADU)in TRIPLICANE office in chennai,he told us that this amount is wrongly added to your account.

He gave us assurance that this amount will be adjusted in next billing cycle,but till now it is not adjusted and we are facing this problem from one year.

And now from 2 months Mr Veera bahu is not picking up his mobile phone,and not giving any reply to our call,we caught in serious trouble.

So pls advice us what to do with this problem?

If possible pls ask your senior authority to speak with Mr Veera bahu(Mobile no:[protected]),because from past one year he is playing a game with us,and not responding properly,due to Mr.Veerabahu only we caught in the problem.

pls note his colleage number also Mr.Balachandran [protected].

Many times we are getting a calls from call centre and asking us to pay the outstanding amount,we are not able to give a reply,due to Mr.Veerabahu,and currently we do not have any type of proof to show the airtel people becuase it happened more than one year.

So we request u to pls take necessary serious action against Mr.Veerabahu,so this thing should not be happened with others.

pls reply in [protected]@rediffmail.com.


thanks & regards,
romit chopra

meseage received from Mesage Centre [protected] on 20-Aug-2010 at 03:49:35 pm.

Mesage Deatails:=>GOLDEN CHANCE! Today Give 3 right answer,you may WIN GOLD Coin,SILVER coin or CASH!
1.
Q)Capital of West Bengal? A) Kolkata B)Delhi. Sms Ato 57272 @Rs.3/ SMS.
Sender :
AK-Airtel
I have send SMS to 57272 and another SMS send to me

Correct Awesome,Ur playing Score Max today to win N77,LAPTOP n 1 Lac CASH Today's score 10. Q.Chingri Pakora is dish of A)USA B)Bengal Reply A or B Rs3/ Sms Tnc apply
sender 57272 Mesage Centre [protected] on 20-Aug-2010 at 03:51:39 pm.

Now I have send 3 SMS with Correct Answer ,but From this message Centre another mesage had sent to me for reply the another question and answer to 57272 .

Dear sir
Now the question is Why Should I Reply the 4th SMS . I thisnk it is froad & cheating. This way mobile service provider Company cheated our money through SMS. Please do the needfull action for above matter.
With thanks
Amiya Dhar
Mob:[protected]
Address:49/2A, Umesh Mukherjee Road
Belghoria
Kolkata-700056.

From last few day am getting blank call in late night and some abuse sms saying that he will block my all certificates and passport, it is very much annoying, please let me have this person details and if att alll possible block this number
very much urgent
the number is [protected]

Yesterday on my phone of airtel company by a number called 56655. We got a message as follows
"Come talk to Deepika and get FREE RECHARGE upto Rs 200. Call 56655 now."
and we called them. They told me they would recharge Rs.200 on my mobile if I answer few hindi movie questions and I answered them all correctly but after sometime the phone line got cut automatically. I thought it would be a network problem but it wasn't.I tried the number again and again I answered all questions correctly but again the phone line got cut. Instead of giving us free talktime they cut our mobile phone.Give me my free talktime as I answered all questions correctly. My mobile no. is [protected].

Hi all,

My Name : Bapi reddy, my Airtel Account Numbe is : 14703327,my contact number : [protected]

I was a loyal customer to Airtel, I airtel's subscriber for Broadband, telephone, mobile, DTH and I also had Airtels' shares. however everything my faith completely changed in the month of july 2010, when airtel changed my connection with out my approval. (i asked for change of plan but also insisted that someone from airtel should infrom be before the plan change, for which the customer care agent agreed aswell). however, without my notice the paln was change on 5th july. when i called them to verify the same.. no go.. i spent close to 30+ hrs making 40+ calls to airtel no go..
whenever i asked for a superviosr they kept me on hold for 30+ mins and disconnected the call... it happend more than 10 times.. later got confirmation from one of the customer care tech that.. the issue was coz of miscommunication from airtel and i wont be billed for this.

again in the month of Aug 2010, i received a bill of 3500/- where in my plan is of 499 per month.
initgially i called on today (21st aug) spoke to a tech named Shanker.. gave me the complanint number as : 36644288, did inform me that.. airtel will check for it.. and will resolved this by 27th aug.. also informed me that.. i dont have to pay bill till aitel fixes the issues.

as i had a bad experince, called airtel again at 12:12pm, got accross a RUDE customer care tech.. who actually wants to fight with me.. didnt not tell me what is documented under the complaint number.. upon asking many times ( i had to shout)- then i came to knw that.. the previous tech did not document everything what he told me.. (currently i am on call with them.. on hold for 20+ mins..as i asked for a superviosr.. i am 100% sure that.. they will disconnect the call after some time).

the problem is that.. the agents say something on call.. but docuemtn nothing.. for which i had to have a hard time.. whot to complaint regarding this...

What is the process to escalte the matter.?

I had visited Europe from 14th May to 23rd May 2010 and during that visit my mobile bill amount reached a whopping amount of 25000 rupees. During the visit and soon after my visit, I kept getting calls from your Chennai and Mumbai call centers asking me If I had unknowingly activated some web applications. My answer to their query was no as I didn’t open any web application.
The roaming charges were not explained to me while I went abroad, I didn’t check it on my own because I didn’t anticipate such a high bill. In the past, I have been to China and Singapore and based on past experience I believed that I’d not have high bill.
Now My credit limit was 5,000 rupees and my bill amount exceeded well above 5,000 rupees and it reached around 25,000 rupees. Personally, I use jack pot plan which is most economical and I didn’t anticipate such a high bill.
Upon discussion with Ranjeeta, she reversed only 3000 rupees from my bill. She was humble and kind but that’s the most she could do. After one more round of negotiation a guy Kunal promised to reverse 2000 rupees however as a last resort, I offered to pay double the credit limit as one time settlement on restoration of my mobile services. I told him politely that I cannot pay anything beyond this.
The most critical issue here is that if my limit is 5000 rupees then why my Roaming charges were allowed to run to 20,000 above? There are clear guidelines about credit limits and how the usage should not be allowed to go beyond credit limit of an individual. Please do explain this.
do not buy the argument from your appellate authority that credit limit is not applicable to IR customers, you could have simply text messaged me by informing me about the limit and I’d have certainly taken care of this by making payment of my credit limit before asking for restoration of IR services while I was abroad.
I humbly request you to amicably resolve this matter at the earliest and restore my services. I am all for making the payment however 24 to 25000 rupees are way beyond my paying capacity.

Hardeep Sethi (98106**657)

Dear sir,
As per government guidelines, airtel peoples are calling for document saying your document is incorrect.
How its possible what happen to my document i have submitted driving licence xerox and photo at the time of purchase.
From last 3 years i am using this number, if i spoke to customer executive he will ask date of birth, address, name every thing.
Name: mohammed omar
Mobile: [protected]
Email: [protected]@hotmail.com
Now there are calling and saying submit
Your document or else your number will be disconnected
Why they will disconnect
They say document is incorrect then what the hell they are doing for last 3 years
Pls clarifiy
Thanking you

Hi,
I have a Airtel DTH Connection Customer Id: [protected].
When I turned on my TV on 18th August, I got a error message B001 on my screen. This error message suggested checking the DTH cabling, I checked the cables to the best of my knowledge and that did not fix the issue.

I called Airtel DTH customer care on 18th August at 10:30 am, They registered my complaint (Complaint # 3591734) with an assurance that an on-field technician will visit my place and fix the issue before 3:15 pm on the same day. However there was no call/no show by any Airtel Representative that day. I tried calling the cell phone number provided by Airtel in their customer complaint opening confirmation SMS, and the person disconnected my call after a couple of rings. I called back
Airtel DTH customer care the same evening around 5:00 pm for a follow-up on my complaint, the Customer service representative had nothing to offer other then asking me to wait for another day and he logged another complaint for the same issue (Complaint # 3595133) with a assurance that my issue will be fixed on the following day before 4:19 pm.

No one called or showed up the next day till 12:00 noon, so I called Airtel DTH customer care back for a follow-up and this time I got another assurance that I will get a callback and an onsite field technician visit later in the day and the issue will be fixed before 4:19 pm. I also reached out to the "Grievance redressal" section of Airtel DTH website.

But history repeats itself and I still have not been contacted by anyone, forget a technician visit to fix the issue. Today is the third day that I am living with this issue.

I have had very good experience in the past with Airtel Broadband customer care and thought that I will have the same experience with Airtel DTH but unfortunately the service is so pathetic that a cable operator would have been able to provide better service than Airtel.

I have demanded a full refund from Airtel and am planning to move back to cable TV.

For those who read this review before planning to purchase Airtel DTH, please reconsider your decision. I don’t know which DTH service provider is better but for sure Airtel DTH service is PATHETIC!!!.

Dear Sir,
If you will visit site of airtel or if you will call their customer care,there is only 1 reply that,this service is not available for MP-CG customers!!
Is airtel trying to differentiate between states??
I asked for a wifi modem,but they told that company WONT give this feature to its MP-CG customers..Moreover there are certain features and facilities which all OTHER STATES have except our state
IS THIS A SPECIAL GIFT ON INDEPENDENCE DAY???

I have Airtel DTH. My customer ID is [protected]-001 in the name of Ravi Shankar.And I have purchased this Airtel DTH 24.06.10.

Since installation I am facing very poor service. They are making fool to consumer to make false commitment. They are using low quality Setup Box. This is the second time when my IInd Sepup Box is not working & I am unable to watch TV . Every time they take 2-3 days to resolve any complaint & make false commitment to resolve it by same day.

I am very very disappointed with their customer service. I made complaint vide complaint No. 3599426. And I have made two -three time call to customer care service but every time they made false commitment. I have made 15-20 phone call (which mobile no. provided by customer care service thru SMS) to their service engineer but he refused my call after 2-3 calls.

There is no time deadline to resolve the customer problem. Generally they takes 2-3 days to resolve any problem.

They are installing repaired setup boxes. They have installed repired setup box in my house.
I am going to forwered this compleint to CBNC & news paper media.

Still my problem has not been resolved. And there is no one chennel is appering in my Airtel DTH.

Thanks..
Ravi Shankar
+91-[protected]

my mobile connection postpaid been disconnected without any prior notice after payment of requested amount in time

my number is[protected]

please reply in my following email id

psathyapriyan.[protected]@greenply.com

I recharge my no. for sms pack with rs 21 by ussd facility on 12th aug 2010. But it stop working on 16th aug 2010 and i complaint for the same in the morning and customer care executive told me that it will be fix maximum within 48 hrs. But problem can not fixed till the given time then i again complaint for the same then they assured me that it will be fixed till 3 pm on 19th aug 2010.
Due to this i faced many problems and the call center executive not give satisfied answer and one of them blame me that i didn't take their call. Their senior supervisor avoid taking my call. So please do the needful to resolve my problem.

Smit kumar
[protected]

I have been using this airtel number [protected] since a year. Some few days back when i spoke with airtel customer care where they denied that the number is theirs. I wanted to inquire why airtel gprs was activated automatically and why my balance was being cut. Now there is no clue about where to complain and if there might be security problems later on. I have provided all the necessary documents while taking the sim.
Please look into this matter.
Thank You.
Peter

Dear Sir,

I am Rajesh Manohar Mandavkar. I want to give a complaint against Bharti Airtel. We have 4 moblie connection from Bharti Airtel. From last one & half year Bharti Airtel has started a practice of activating Value Added Packs thorugh their system on our moblie & also deduct charges for the same. On 18.08.2010, they have activated SONY PACK on one of our mobile number [protected] & deducted Rs.30/- for the same. They have also activated Cricket On Demad Pack on the same date. This Sony Pack was previously activated on 13.06.2010 on same number & deducted Rs.30/- on that time. We have complaint about the same at that time also. Then they deactivated the service. Same is happening again & again. I am also attaching the previous correspondence with Airtel below for your quick persual.

Bharti Airtel is regularly using this practice with their consumers & might earning lacks & corers of rupees from this.

I request you to take necessary action against Bharti Airtel.

Thankin you.

Regards,
Rajesh Mandavkar


_______________________________________________________________

Encl: Previous Correspondence with Airtel

Re: [protected] COMPLAINT REGARDING VALUE ADDED SERVICES [|BAL|[protected]|[protected]|]
From: "[protected]@airtelindia.com" <[protected]@airtelindia.com>View Contact
To: [protected]@yahoo.co.in


[protected][protected][protected][protected]

Dear Mr. Rajesh,

Thank you for contacting Airtel.

You have expressed concern over balance deduction due to activation of Value Added Services without consent, requested to deactivate and refund the same for your Airtel number [protected].

We regret for the inconvenience caused to you in this regard.

Please be informed that your number has been deactivated from value added services from our end as on 15/09/09.

Regarding balance deduction :

We regret to inform you that we are unable to process your concern as we are in need of some details. We request you to provide the following details to initiate further action.

1. Balance before deduction

2. Balance after deduction

3. Date of deduction

4. Amount of deduction

5. Type of deduction

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards,




Suganya Krishnan
Customer Care Executive
Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc:
Sent: 15/09/2009 11:15:44
Subject: [protected] Complaint regarding value added services

Dear Sir Madam

I Rajesh Manohar Mandavkar am your service customer from last two half year but from last few days I am facing very bad experience from your service. I want to register a complaint about your illegal practice of activating value added service packs on our mobile without any intimation. On 14th Sept 2009 Job Alert Message Service was activated on my mobile. I immediately called your customercare No.121 asked them to stop the service. Though it was stoped immediately again in evening Cricket Score SMS Service was activated on my mobile without my request charges for 2 SMS were also deducted from my account. I have again register a complaint to your customercare no.121 on 11.00pm. My complaint number is 91493487. But till the time I write this message I never got my money back.

If such practices are continue from your end I will definetly take strick action against your service. I never want any of your value added services to be activaed on my mobile without my request. I have another 3 mobile connection in our family as follows which also face same problems;

Vijay Manohar Mandavkar [protected] [protected]
Shubhangi Sanjay Mandavkar [protected]

On [protected] you have activated Hello Tune Cricket Score SMS which I want to deactivate with immediate effect.

If the promble continues we will disconnect all lines take very strick action against your service.

Hope you will take this matter seriously.

Thanking you

____Rajesh



_____

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______________________________________________________________

I have been Airtel DTH subscriber since Jan’10.

I took this subscription in Vadodara, Gujarat. My Customer ID is: [protected].

I have been recently transferred to Ranchi, Jharkhand. On 14th Aug, I made a call at contact center and request for re-installation of DTH at my residence in Ranchi. They booked a slot (Request no #[protected] for same for 5:00 PM on 15th Aug’10. They also informed me that they will give me call half an hour before coming to my residence

I waited entire day on 15th; I did not got any call and no one visited my residence.

On 16th Aug, I got a call saying that your issue has been resolved. I informed them that no one has visisted nor the reinstallation has happened. He informed me that needful will be done on 16th and I will receive a call back. No call back received.

On 17th Aug, I again gave a call at contact center regarding the same issue, they took the complain[protected] and informed me that issue will be resolved before 12:35 PM on 19th Aug. I am writing this mail at 6:45 PM on 18th Aug with confidence that resolution will not come within TAT.

I have written 3 mails to [protected]@Airtel.in. Attached are all the three mails. I have not received revert except for automated replies. Also attached are the reverts.

I have also filled the Grievance redressal form at your website but till date I am waiting for revert.

My concerns:
- I am without services from last 5 days.
- Balance is getting deducted daily
- I have no clue when I will receive the services.

To summarize, I am fed up with the pathetic services and ill treatment.

I am myself working in Customer Service area. However this is my Worst Customer Service experience.

sir, i would like to inform you that subscription charge rs 20 for airtel tadkalive is being charged on my airtel mobile no [protected]. So i want to unsubscribe that airtel tadkalive on my mobile as soon as posible. Thanking you.