Airtel Complaints & Reviews

Yesterday after noon I got a call from Ranjith Sing (he told that he is a verification officer of Gwalior Session Court) and told that Advocate Alok Sharma is going to file a case against me, when i ask who is Alok Sharma and what case, be denied to tell any details. Also he send SMS the same matter. Finally after my request he gave Alok Sharma's number and case number as LM415 . Later I called Alok Sharma, he told Airtel is going to file a case against me, and need to pay 58k before 5 pm.

Ranjith sing : +[protected]

Alok Sharma : +[protected]

can u find who they are?

Dear Sir,
I am facing porting problem (My mob. no. [protected]) from my existing service provider i.e.AIRTEL. My unique porting id is AT982953. From airtel they are not accepting my porting request, therefore the new service provider (i.e.Videocon) is not able to activate that porting no. into their network. I made a complain to airtel on dtd. 18.02.11 (complain no. CMPRO[protected]), but now I can't able to get in touch through toll free complain no. 198. The airtel customer service might be did somthing againt my no. so that I can't able to get in touch with them. Now I am sending email to nodal office chennai, but invain.....not a single reply I have received from their end so far. Threfore I would request you kindly do the needful from your end.

complain aginst airtel sim blocking for prepaid connection,
i have try to talk to customer care many times, every time they are disconnecting the call while complaining.they have blocked my airtel prepaid sim and sent a mssg that your your sim have been blocked because your id, photo or enrollment form not submitted.but when i take the connection i have already submitted my all require document on pavvo, shimla shop. actually i belong to dehradun, presently i am in shimla for an urgent work, i face lot of problem due to your bad behavior & urgent rply on my ph.& my ph. no. is [protected]

Hi My name sreenivas,I have disconnected the airtel digital tv account on january 24. They had taken my dish and set top from me. They promised me within 14 days they will send the balance amount to my addreess. Till now they have not send the balance amount to my address. I have called up so many times to customer care. Every time they were telling the same thing they will send within 14 days. alomst 1 month over. No use calling customer care.

more over they took my set top box and dish and smart card from me. Also you have given the same hardware(same set top box,same smart card and dish)) to new customer name antony. I have to get my balance amount Rs 379 as of 24th january 2011. But every day hey were deducting Rs3.90 from my account. kindly help me get 370 to me. They were blaming the balance amount and deducting Rs3.90 every day even after closed the account also

Below are my details.

name : sreenivasulu medamanoori
smart card number (VC number) : [protected]
Mobile number : [protected]

The airtel dth has charged twice for the connection. They least care about the service after sale. please find the below copied mails i sent to the customer care. read from the below.



The latest mail first

-----Original Message-----
From: Jayarous Antony K.S. [mailto:[protected]@gmail.com]
Sent: 01 March 2011 PM 02:55
To: [protected]@airtel.in
Subject: FW: FW: Refund Not Yet Received

Hello,
When is your 7th day going to come?

The first mail I sent was on Jan 15th 2011 Today is 01st March 2011



Thanks and Regards
Jayarous Antony K.S.



-----Original Message-----
From: [protected]@Airtel.in [mailto:[protected]@Airtel.in]
Sent: 19 February 2011 AM 10:40
To: Jayarous Antony K.S.
Subject: Re: FW: Refund Not Yet Received

Dear Customer,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding refund against customer ID [protected].

We sincerely regret for the delay in responding to your mail and inconvenience caused to you.

We would like to inform you that as per our telephonic conversation with you on mobile number 91-[protected] dated: 19/02/2011, we have forwarded your request regarding refund to our finance department. Your amount will be credited to you within 7 working days.

Your complaint number for the above issue is 5501813.

We look forward to a long and fruitful association with you.

Regards,
Sonia Puri
airtel digital TV

Know more about airtel digital TV

Please keep your set top box switched on/standby mode for 45 minutes
while recharging, changing of package/ top up and booking a movie for
seamless viewing of services.
Registered telephone number/Address updation takes 24 hrs in
system/website.
You can know your customer ID through the menu option available on
airtel digital TV.

Note: In future to get information about any Airtel digital TV channels or top ups SMS GET<Channel Name> to 54325 from any mobile number*.
To add top up SMS ADD <Top up name> to 54325 from your registered mobile
number* or ADD < Top up Name><Customer ID> to 54325 from any mobile number*.
To know your Balance, customer ID and validity SMS BAL to 54325 from your registered mobile number* or SMS BAL <Customer ID> to 54325 from any mobile number.
Now MTNL & BSNL can also use the 54325 services. MTNL/BSNL subscribers need to send the request to [protected].
*Charges applicable as per the operator

To recharge your account visit us www.airtel.in/digitaltv.
To order latest Bollywood,Hollywood and Regional movies SMS START to 54325 from your registered mobile number*.



"Jayarous Antony To
K.S." <[protected]@airtel.in>
<[protected]@gmail.c cc
om>
Subject
02/12/2011 04:14 FW: Refund Not Yet Received
PM P Please do not print this e-mail
unless it is absolutely necessary P









Dear All,
Please find the last credit card bill of mine. I can see that you have charged 5990+831.67. I believe the 5990 that you have to refund and the 831.67 is the emi scheme of 4990(6 months emi). This is just for your reference. I’m expecting the refund before the due date.





Thanks and Regards
Jayarous Antony K.S.

From: Jayarous Antony K.S. [mailto:[protected]@gmail.com]
Sent: 11 February 2011 PM 03:44
To: [protected]@airtel.in
Cc: alfred.[protected]@shelltransource.com; naiyoum.[protected]@airtel.in
Subject: FW: Refund Not Yet Received
Importance: High

Dear All,
Yesterday I spoke with Anusha at your customer care number and she promised me a call back within 30 minutes and till today I’ve not received the call. No again I called and spoke with Dhanalakshmi and I had to explain the whole story and after all that she said she will transfer the call to his supervisor. I spoke with Venketes Moorthy and he again collected the whole details and promised a call back in 2 hours. Promising the refund.

Dear All,
This mail is to inform you that now the amount 5990 is not enough for me that you have to refund. I need the amount 5990+ the service charge charged by the bank. Now my online bill shows 6821.67 Total Billed Amount (Balance as per last month's statement). If that includes only your charge if 5990 then I need the complete refund of 6821.67Rs.


One more thing. The last date to pay the bill is by 20th Feb. If you are not paying it you will see this complaint all over the world(WWW) and I’ll make you famous, you can no more cheat anyone else. Additionally there will be case filed at consumer court.

I’ve all my proofs.


Thanks and Regards
Jayarous Antony K.S.

From: Jayarous Antony K.S. [mailto:[protected]@gmail.com]
Sent: 10 February 2011 PM 04:03
To: [protected]@airtel.in
Subject: FW: Refund Not Yet Received
Importance: High



Dear All,


I’M TALKING ABOUT REFUND OF 5990 Rs.

If you don’t get me on call- E-mail…. Reply….That is fine.



Regards
Jayarous Antony


-----Original Message-----
From: [protected]@Airtel.in [mailto:[protected]@Airtel.in]
Sent: 10 February 2011 AM 10:38
To: Jayarous Antony K.S.
Subject: Re: Fwd: Refund Not Yet Received

Dear Customer,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding airtel Digital TV services.

We sincerely regret for the delay in responding to your mail and inconvenience caused to you.

We would like to inform you that we tried to contact you on mobile number
[protected] dated: 10/02/2011 but your number was not responding (ringing).
As per our records your services are active with South Economy Sports 4 month package (Rs.1590/-) and 111 days of free preview period is left in your account.

We would also like to inform you that English Plus top up (Rs.55.15/month) and Kids Plus top up (Rs.27.58/month) are active in your account. Your current account balance is Rs.3567.27/- as on 10/02/2011.

Kindly revert us with alternate number for further assistance or call our customer care 12150/[protected].

We regret once again for the unpleasant experience and assure you that every effort is being made to ensure that such lapses do not recur.

All our customers are important to us and your feedback will aid us in introspection and improvements in our processes ultimately leading to customer delight.

It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.

Regards,
Monika Rangi
airtel digital TV


From: Jayarous Antony K.S. [mailto:[protected]@gmail.com]
Sent: 08 February 2011 PM 06:36
To: [protected]@airtel.in
Subject: FW: Refund Not Yet Received
Importance: High

Dear All,
Please find the billed amount of my credit card. You have charged me
5999 instead of 4999. There is also an outstanding authorisation pending amount of 4999.

The last date of my credit card payment is 25th February. I do not have enough money to pay as you have billed. If the bank is charging any fine because of your irresponsibility, I’ll certainly go to court. With all the call recordings and mail prints.

Please do the needful to waive of 1000 Rs and cancel the 4999 payment authorisation. To make sure that there is no issues in bank dealings it has to be done before 25th February.



Regards
Jayarous
From: Jayarous Antony K.S. [mailto:[protected]@gmail.com]
Sent: 06 February 2011 PM 01:19
To: [protected]@airtel.in
Subject: Fwd: Refund Not Yet Received


Who said that this mail is regarding installation of airtel digital tv?

read the mail properly..... and reply



-------- Original Message --------



Subject: Re: Fwd: Re: Fwd: HDFC unbilled amount
screenshot

Date: Sat, 5 Feb 2011 14:18:11 +0530

From: [protected]@Airtel.in

To: Jayarous Antony K.S. <[protected]@gmail.com>




Dear Mr. Antony,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding installation of airtel digital TV.

We sincerely regret for the delay in responding to your mail and inconvenience caused to you.

We would like to inform you that we tried to contact you on mobile number
91-[protected] dated: 05/02/2011 but your number was not responding.

We would like to inform you that as per our records your installation of airtel digital TV has already been done and your services are active.

Moreover, we would like to inform you that your customer ID is [protected].

We look forward to a long and fruitful association with you.

Regards,
Sonia Puri
airtel digital TV

Know more about airtel digital TV

Please keep your set top box switched on/standby mode for 45 minutes
while recharging, changing of package/ top up and booking a movie for
seamless viewing of services.
Registered telephone number/Address updation takes 24 hrs in
system/website.
You can know your customer ID through the menu option available on
airtel digital TV.

Note: In future to get information about any Airtel digital TV channels or top ups SMS GET<Channel Name> to 54325 from any mobile number*.
To add top up SMS ADD <Top up name> to 54325 from your registered mobile
number* or ADD < Top up Name><Customer ID> to 54325 from any mobile number*.
To know your Balance, customer ID and validity SMS BAL to 54325 from your registered mobile number* or SMS BAL <Customer ID> to 54325 from any mobile number.
Now MTNL & BSNL can also use the 54325 services. MTNL/BSNL subscribers need to send the request to [protected].
*Charges applicable as per the operator

To recharge your account visit us www.airtel.in/digitaltv.
To order latest Bollywood,Hollywood and Regional movies SMS START to 54325 from your registered mobile number*.



-------- Original Message --------



Subject: Refund Not Yet Received


Date: Fri, 04 Feb 2011 20:34:15 +0530

From: Jayarous Antony K.S.
<[protected]@gmail.com>

To: [protected]@airtel.in







Dear Airtel Digital TV Customer Care Executives,

I don't know what kind of customer care service you provide, or is it that there is no such service exists for Airtel Digital TV!!.

I send you the first mail on 15th Jan 2011 and it is already 20 days passed and I even have not received a reply from your side other than System generated auto reply.

I called many times to your customer care office and you always ask me to mail the details to you and there is no reply after that.

The people with whom I talked with are given below

Alfred - alfred.[protected]@shelltransource.com This guy asked me to make the payment of 4990 again and he promised that the 5990 will be refunded. We spoke over phone and he gave me his email ID for me to send the details. Please check the tailing mail for details. I've never received a reply from him. I think he resigned from your office or he may not be a customer care executive. That must be why he gave me an excellent service.


Naiyoum - naiyoum.[protected]@airtel.in
He is another guy who cheated me again just like Alfred did.Please find the tailing mail for details.


Deepti Nigam - [protected]@airtel.in
This is the first person( a human being) who replied to me via email stating that she has done something to solve this issue(send mail to the concerned team). But again after the mail there is no any other reply



Now my question is do you really have a department called customer care. If yes I need a solution for this issue. I need some human being to take care of this issue from Airtel. I'll not be satisfied with the system generated auto reply. If you cannot give a solution to my issue I'll sue you.


once again I'm mentioning my issue below for you.
I got a call from you
offered me a scheme of 5990,6months validity,after that 220 per month.( cheated me saying that HBO and star movies are included in it,in actual they were not there).

I made the payment via credit card
HDFC bank-screen shot attached
Customer ID [protected] given after that.
Transaction Number 12757688
rs5990
06-Jan-2011
connection was promised to be activated on 1st february EMI Scheme for HDFC
3000 + 3000
Validity 6 months
220 monthly
250 free balance



later plan i called the cust care to know regarding the new offer of 4990 4months
225 monthly
talked to alfred and he said he will give rge refund of 5990 and will charge only 4990 asked me to make the payment again of 4990 i made the same and he asked me to mail the details to him for refund of
5990
(6 months EMI scheme)
same card used.
Txn Number 12917901
new cust id given to me [protected]

Jayarous


[protected] Forwarded message[protected]
From: <[protected]@airtel.in>
Date: Tue, Feb 1, 2011 at 12:04 PM
Subject: Re: Fwd: Re: Fwd: HDFC unbilled amount screenshot
To: "Jayarous Antony K.S." <[protected]@gmail.com>


Dear Customer,

Thank you for writing to us at Airtel DTH Services.

We have received your email and we shall revert to you at the earliest.

Please note that this is a computer generated auto response.


Warm Regards,
Airtel Customer Care
www.airtel.in



[protected] Forwarded message[protected]
From: <[protected]@airtel.in>
Date: Tue, Feb 1, 2011 at 12:01 PM
Subject: Re: Fwd: Re: Fwd: HDFC unbilled amount screenshot
To: "Jayarous Antony K.S." <[protected]@gmail.com>


Dear Customer,

Thank you for writing to us at Airtel DTH Services.

We have received your email and we shall revert to you at the earliest.

Please note that this is a computer generated auto response.


Warm Regards,
Airtel Customer Care
www.airtel.in

[protected] Forwarded message[protected]
From: Jayarous Antony K.S. <[protected]@gmail.com>
Date: Tue, Feb 1, 2011 at 11:58 AM
Subject: Fwd: Re: Fwd: HDFC unbilled amount screenshot
To: [protected]@airtel.in, alfred.[protected]@shelltransource.com, naiyoum.[protected]@airtel.in Dear All,
Till today I've not received any reply from your side and the connection is also not installed. If there is any issue in installing the connection Kindly refund the amount 5990+4990=10980. I checked my bank statement and the refund is not reflecting till today.

Thanks
Jayarous
[protected]


[protected] Forwarded message[protected]
From: <[protected]@airtel.in>
Date: Tue, Jan 25, 2011 at 11:19 PM
Subject: Re: Fwd: HDFC unbilled amount screenshot
To: "Jayarous Antony K.S." <[protected]@gmail.com>


Dear Customer,

Thank you for writing to us at Airtel DTH Services.

We have received your email and we shall revert to you at the earliest.

Please note that this is a computer generated auto response.


Warm Regards,
Airtel Customer Care
www.airtel.in


[protected] Forwarded message[protected]
From: Mail Delivery Subsystem <[protected]@googlemail.com>
Date: Tue, Jan 25, 2011 at 8:49 AM
Subject: Delivery Status Notification (Delay)
To: [protected]@gmail.com


This is an automatically generated Delivery Status Notification

THIS IS A WARNING MESSAGE ONLY.

YOU DO NOT NEED TO RESEND YOUR MESSAGE.

Delivery to the following recipient has been delayed:

[protected]@airtel.in

Message will be retried for 2 more day(s)

Technical details of temporary failure:
Connection was dropped by remote host (SENT_RCPT)
[protected] Forwarded message[protected]
From: Jayarous Antony K.S. <[protected]@gmail.com>
Date: Mon, Jan 24, 2011 at 11:13 AM
Subject: Re: Fwd: HDFC unbilled amount screenshot
To: [protected]@airtel.in
Cc: alfred.[protected]@shelltransource.com, naiyoum.[protected]@airtel.in


Dear All,
Please find the new attachment which shows that I have not received the refund of the amount 5990/- and the new amount of 4990 charged. What is going on... Are you planning to charge both the amount? I've not received the refund confirmation from your side.

Please understand that I've not installed the dish at home till now as I asked it for 1st of feb. If this is the case I'll go for the cancellation of the order.


Please reply...


Jayarous



[protected] Forwarded message[protected]
From: <[protected]@airtel.in>
Date: Wed, Jan 19, 2011 at 11:56 AM
Subject: Re: Fwd: HDFC unbilled amount screenshot
To: "Jayarous Antony K.S." <[protected]@gmail.com>


Dear Customer,

Thank you for writing to us at Airtel DTH Services.

We have received your email and we shall revert to you at the earliest.

Please note that this is a computer generated auto response.


Warm Regards,
Airtel Customer Care
www.airtel.in

[protected] Forwarded message[protected]
From: <[protected]@airtel.in>
Date: Wed, Jan 19, 2011 at 11:52 AM
Subject: Re: Fwd: HDFC unbilled amount screenshot
To: "Jayarous Antony K.S." <[protected]@gmail.com>


Dear Customer,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding refund request.

We regret for the delay in replying your mail.

We would like to inform you that as per our telephonic conversation with you on mobile number [protected] dated: 19/01/2011, we have forwarded your request to concerned team and you would be contacted at the earliest.

We look forward to a long and fruitful association with you.

Regards,
Deepti Nigam
airtel digital TV

Know more about airtel digital TV

Please keep your set top box switched on/standby mode for 45 minutes
while recharging, changing of package/ top up and booking a movie for
seamless viewing of services.
Registered telephone number/Address updation takes 24 hrs in
system/website.
You can know your customer ID through the menu option available on
airtel digital TV.

Note: In future to get information about any Airtel digital TV channels or top ups SMS GET<Channel Name> to 54325 from any mobile number*.
To add top up SMS ADD <Top up name> to 54325 from your registered mobile
number* or ADD < Top up Name><Customer ID> to 54325 from any mobile number*.
To know your Balance, customer ID and validity SMS BAL to 54325 from your registered mobile number* or SMS BAL <Customer ID> to 54325 from any mobile number.
Now MTNL & BSNL can also use the 54325 services. MTNL/BSNL subscribers need to send the request to [protected].
*Charges applicable as per the operator

To recharge your account visit us www.airtel.in/digitaltv.
To order latest Bollywood,Hollywood and Regional movies SMS START to 54325 from your registered mobile number*.





[protected] Forwarded message[protected]
From: <[protected]@airtel.in>
Date: Tue, Jan 18, 2011 at 1:12 PM
Subject: Re: Fwd: HDFC unbilled amount screenshot
To: "Jayarous Antony K.S." <[protected]@gmail.com> Dear Customer,


Thank you for writing to us at Airtel DTH Services.

We have received your email and we shall revert to you at the earliest.

Please note that this is a computer generated auto response.


Warm Regards,
Airtel Customer Care
www.airtel.in

[protected] Forwarded message[protected]
From: Jayarous Antony K.S. <[protected]@gmail.com>
Date: Tue, Jan 18, 2011 at 1:11 PM
Subject: Fwd: HDFC unbilled amount screenshot
To: [protected]@airtel.in
Cc: naiyoum.[protected]@airtel.in, alfred.[protected]@shelltransource.com

Dear Naiyoum,
Please find the requested information below.

Customer ID [protected]
Mobile Number: [protected]

I did the first transaction on 6th Jan 2011 Txn ID 12757688 Amount 5990
(2 months EMI scheme of HDFC Bank-screen shot attached).
This has to be cancelled.



second transaction was done before two days for rs4990
(6 months EMI scheme)
same card used.
Txn Number 12917901
This has to be activated.



please reply me a confirmation on cancellation of the 5990 Txn.




Regards
Jayarous
[protected]



[protected] Forwarded message[protected]
From: Jayarous Antony K.S. <[protected]@gmail.com>
Date: Tue, Jan 18, 2011 at 11:59 AM
Subject: Fwd: Fwd: HDFC unbilled amount screenshot
To: alfred.[protected]@shelltransource.com


Hello boss, are you there????


Is it that you contact the customer only to take sale or what????


I got a call from your executive that you have activated my new plan of 4990. but what about my old one. but what about my old scheme(5990). are going to refund it to me?.
give me a reply at least so that i can know that your are doing something for it.




[protected] Forwarded message[protected]
From: <[protected]@airtel.in>
Date: Mon, Jan 17, 2011 at 7:54 PM
Subject: Re: Fwd: HDFC unbilled amount screenshot
To: "Jayarous Antony K.S." <[protected]@gmail.com>


Dear Customer,


Thank you for writing to us at Airtel DTH Services.

We have received your email and we shall revert to you at the earliest.

Please note that this is a computer generated auto response.


Warm Regards,
Airtel Customer Care
www.airtel.in


[protected] Forwarded message[protected]
From: Jayarous Antony K.S. <[protected]@gmail.com>
Date: Mon, Jan 17, 2011 at 7:45 PM
Subject: Fwd: HDFC unbilled amount screenshot
To: alfred.[protected]@shelltransource.com
Cc: [protected]@airtel.in
Awaiting a confirmation from you Alfred.....


Regards
Jayarous



[protected] Forwarded message[protected]
From: Jayarous Antony K.S. <[protected]@gmail.com>
Date: Mon, Jan 17, 2011 at 4:13 PM
Subject: Fwd: Fwd: HDFC unbilled amount screenshot
To: alfred.[protected]@shelltransource.com
Cc: [protected]@gmail.com
Dear Alfred,
Jayarous here. I'm sorry that I could not take your call as I was driving. KIndly update me on the current status of the transaction.

Regards
Jayarous

[protected] Forwarded message[protected]
From: Jayarous Antony K.S. <[protected]@gmail.com>
Date: Sat, Jan 15, 2011 at 7:36 PM
Subject: Fwd: HDFC unbilled amount screenshot
To: alfred.[protected]@shelltransource.com
Cc: [protected]@gmail.com
Dear Alfred,
As discussed over phone I was expecting a callback if you had not received this mail. Since I did not receive any call I assume that you have received the mail. KIndly keep me updated regarding the status of the refund and the activation of the new plan.

Regards
Jayarous
[protected]

[protected] Forwarded message[protected]From: Jayarous Antony K.S. <[protected]@gmail.com>
Date: Sat, Jan 15, 2011 at 3:29 PM
Subject: HDFC unbilled amount screenshot
To: alfred.[protected]@shelltransource.com
Cc: [protected]@gmail.com




Customer ID [protected]
Transaction Number 12757688
EMI Scheme for HDFC
3000 + 3000
Validity 6 months
220 monthly
250 free balance



--
Thanks and Regards
Jayarous Antony
E-mail: [protected]@gmail.com
Mob: 91 [protected](See attached file: Screenshot.png)(See attached file:
26389321_[protected].pdf)

I had an Airtel Broadband + Fixed Line connection No.4081033 at my residence 1215/3, Gali No.4, Rajiv Nagar, Mata Road, Gurgaon, Haryana. Due to felt overcharging, two months back I had requested Airtel Executives for disconnection of the said Internet service. The services were never discontinued and the amount of bill became very hefty around Rs.1800/- including 2 months' rental charges etc. On 26/2/2011, Mr. Arvind from Airtel asked me on phone that the payable amount has been reduced to Rs.800/-. You pay this amount and the Broadband service will be retained to you within hours. He also gave an assurance to me regarding sending an Airtel Engineer for refixing the wires etc. and reopening the service at my house. Over this, same day, I paid Rs.800/- in cash to the Airtel man sent at my house against a proper receipt. I handed over a written request to the Airtel person regarding changing my plan with Rs.449/-. But since than no one has visited my residence for doing necessary reconnection and starting my internet service. Please look into the matter and make needful intervention for my above requested services.

My Mobile Number is [protected] from airtel. I found that this is not good service. Whenever I use to call some one I am not able to connect the call. there is nothing to listen while calling someone and after some time the message comes on screen as "call ended". I am not getting what type of horrible service it is. So I have applied in Vodafone store for MNP. They have sent my request to Airtel but airtel has refused to change my number to vodafone service stating that I have signed some agreement and I should report to Airtel customer center. There is no such center available in my city. now tell me what shall I do?

Today 1st march 2011 at 10:58 Am i received a missed call from Pakistan no :[protected].I missed the call and culd not pick it up.

As per the New Rule, we can send only 100 free SMS's after that we are changed for every SMS. The Problem i'm facing is that Airtel is charging me 1 Rupee per SMS (after 100 free SMS's) though my Basic SMS charge is 25 paise. I tried calling Airtel but cannot find a satisfactory answer from the CCE's.

I have asked them to charge the basic cost but CCE's start giving me some stupid explanation. Please help me with this concern.

I Laxmi Narayan obtained a Postpad Internet connection on 15 Dec 2010 vide Number [protected] through Raj Business Enterprise Pvt Ltd, Gate No - 3, Maligaon, Guwahati-781011. Deatils of connection are as under :-
Visiontek Data Card No - [protected]
IMEI No - [protected]
Internet Pospad connection No-[protected], dated 15 Dec 2010.
Since the first day the connection is not functioning. No Internet connectivity is taking place. It is requested that this connection be cancelled and the Data Card be returned and cost of the same be refunded. My contact details are 21 Mtn Div Provost Unit(Changsari), Pin-908421,C/o 99 APO.Tele No-[protected].

I want to unsubscribe vedio mode service ad 54331.i dnt know how it was activated without my knowledge.my account balance is also deducted.kindly hep me out as soon as possible.my cel no is [protected].

SIR, MY ANDHRA no.is [protected]. .I STAY IN PUNJAB.I GOT A MESSAGE TO DE ACTIVATE AN AIRTEL TALKIES SCHEME LEST MONEY WILL BE CUT. I TRIED CUSTOMER CARE AT PUNJAB AND ALSO CALLED THE NUMBER GIVEN IN THAT MESSAGE TO UNSUBSCIBE.BUT THE CUSTOMER CARE FELLOW REFUSED THAT HE CANT HELP ME AND THE NUMBER IN MESSAGE WAS NOT WORKING. AND 30RS WAS CUT. I HAD TO SEARCH INTERNET &CONTACTED THE CUSTOMER CARE OF AP FROM PUNJAB. THE CC EMPLOYEE WASTED THE CALL THRICE AND YOU CAN SEE THE NO.OF CALLS I MADE TO CC ON 22FEB2011. THE RESPONSE OF THAT CC IS FORWARDING TO EXECUTIVE AFTER LISTENING TO FULL STORY AND THERE AFTER 2TO3 MINUTES SILENCE. FINALLY I HAD TO CUT THE CALL.IN THE LAST CALL AGAIN HE IS ASKING THE SAME STORY AND WHEN I RAISED MY VOICE THEN HE TOLD I WILL FORWARD UR CALL TO OUR SR EXECUTIVE. FINALLY AGAIN I HAD TO CUT THE CALL AS HE IS TAKING MORE THAN 2MINUTES AND WE CANT SAY WHETHER IT ISCONNECTED OR CUT AS THERE WAS ABSOLUTE SILENCE FOR MORE THAN ONE OR TWO MINUTES. BUT BEFORE THAT THEY ARE TELLING U DIDNOT UNSUBSCRIBE FOR AIRTEL TALKIES AND IT CANT BE RE-IMBURSED. WHY THAT TYPE OF MESSAGES ARE COMING TO MY PHONE? IF IAM UNABLE TO ANSWER ANY MESSAGE THEN WILL THEY CUT SIMPLY MY MONEY WITHOUT MY PERMISSION? ISNT THERE ANY END TO THIS? ONE MORE MSG IS ADVISING TO REGISTER FOR DND . OK FINE. BUT WHAT HAPPENED TO THE MONEY THAT I LOST BY SMS AND THRU PHONE CALLS TO THE IRRESPONSIBLE CC FOR MINUTES TOGETHER? . I DONT BOTHER FOR THE SAKE OF 30RS I CAN EXPEND 3000. BUT I WANT TO TEACH A LESSON TO THIS RUDE&IRRESPONSIBLE ORGANISATION . I REQUESTED THEM THROUGH E-MAIL TO TELL ME THE PROCEDURE TO REGISTER MY NUMBER FOR DND AND COMPLAINED ABOUT THE PROBLEM. AFTER 2 DAYSI GOT A MESSAGE THAT I WILL BE CREDITED BACK 30RS. BUT WHAT ABOUT THE CUSTOMER CARE PROCESS? YOU PLEASE CHECK THE CALLS I MADE TO CC AND THE REPLY OF CC EMPLOYEES. AND A PERSON WHO IS CALLING FROM OTHER STATES CANT WAIT 2,3 MINUTES IF THERE IS NO VOICE ON PHONE CONTINUOSLY(2TO3MIN). I TOLD THEM YOU PAY BACK MY CALL COST (TO CUSTOMER CARE) ALSO. SIR, PLEASE INSTRUCT THEM TO PAY ME THE AMOUNT THAT I HAD TO FOREGO. THANKING YOU SIR. IT WILL BE A LESSON TO THESE COMPANIES. MY PUNJAB NO. IS [protected]( AGAIN AIRTEL).

sir/madam,

i am a customer of airtel last 3 yr..
i am using airtel 44 message card voucher
but airtel charged 10 rs. from my account
4 std msg and 4 local msg
4 std msg per msg 1.5 rs
4 local msg 1 rs
when i complained to airtel care then they told me, after 24 hrs my amount will be credited on my account.
but...
so plz help me

ANKIT BANSAL
[protected]

I purchased an Airtel post-Paid connection with a special number by paying additional 2000 Rs.

I used it for some time and then I traveled abroad. So till the time I was out of India the number remained unused. (Approx 3 months). i.e. there were no outgoing calls.



Without any intimation / email / sms or enquiry, Airtel disconnected my number permanently. They did this despite the fact that I have been charged the rental for the said period.



I believe that the mobile service provider agreement with the subscriber doesn’t mention about any compulsory usage. If I buy an connection and don’t make any outgoing calls. I wish to use it just for incoming calls, I still pay the fixed rent. Then how can I be forced to make outgoing calls ?



Airtel didn’t inform me about this policy while taking the connection nor did it inform the same while disconnecting the number.

During the same period I had a Vodafone number also, but Vodafone didn’t resort to such cheap activities to generate revenue.



And on top of it they are refusing to re-issue the same number back to me.

Kunal.[protected]@gmail.com

Hello sir,
On day[protected],Surat,Gujarat,India
my cell no.-[protected]
i was trying to pay airtel bill online, through Airtel.in(official website)
i choose option for Payment by Net banking& choose HDFC netbanking
& submit n pay amount 1919.05rs.
& suddenly Airtel website page gone hang & i didn't receive my receipt

Bill amount rs. 1919.05 deducted from my HDFC account & i get SMS alert alos& my Bank statement also shows detail @it
but my bill detail shows not paid,& my outgoing still not activated

my Bank statement shows detail @that bill id "MHDF[protected]-AIRTEL BHARTI" [protected] 26 Feb 2011 RS.1919.05

i hv inquired also at Airtel customer care but they also not replying proper...n they said we r verifying & ur status will acivate in 24 hours...[protected]@48 hours..n still my status not updated...i paid bill online by HDFC netbanking but airtel postpaid bill shows not payed....

Plz do as soon as possible

Jignesh R

Hi,

I have got transfered out from bangalore in July 2010, and before that raised the request for cancellation of my airtel landline/broadband connection, also i was told that there are no dues on this connection and the equipment will be taken back on the same day while i am leaving, so i deputed one of my friends who in my absence would have surrendered the equipments, this persons contact number was registered with the cancellation request.
Now after few months the owner of my old residence have recieved the notice for non payment of bills and also a legal notice telling that Rs. 2409 is due on the connection.
This has been a totally irresponsible behavior by airtel customer care, how can they harass a law abiding citizen by slapping notices. I have totally lost faith in them. How can they be so unrudy to a loyal customer of 7 years.....(ironically i am still holding 3 airtel numbers.)

Still i am writing email to their inbox: [protected]@airtel.inbut nobody seems to bother.

Hopefully anybody reading this will oblige and atleast reply.

This is to remind you that I have complained in TRAI couple of times (22.01.2011 & 04.02.2011 by ravikantmalpani.[protected]@gmail.com) but did not get the expected customer service by Airtel. I am finding it difficult that how a service provider like Airtel can play with customers, I would like to request you that intervene in the issue immediately and come into action, as you are known for the customer right protector . If an organization like you can not give me the solution suggest me where I should go. I hope this situation will never come that I will be going to court for the required justice. I am bit worried that whether Airtel is overlooking TRAI.I have been fed up with the kind of service and response Airtel is giving me.

I heard that TRAI have strong power to stop autocracy but in that case TRAI is unable to do something or stop this autocracy which is making by AIRTEL.

I had received call from Mr. Manoj & Mr. Arun but I think they can’t do anything because they (AIRTEL) don’t want to do anything and it is diminishing company’s status in the eyes of consumer.

They every time say that they will come back to me after cross check and they are making excuses saying that your address prove is wrong.

My connection is running since last 4 years and there is no problems with address prove. So there is no question for document confirmation in lack of any intimation.

Please do the needful, I’m awaiting quick response by TRAI

My alternate no. is:
1) +91 [protected]
2) +91 [protected]


Thanks & Regards
Raj

this is shobhit shrivastava from Bhopal. i got a call from airtel prepaid services and then after my e- love pack was activated on my mobile no. [protected]. I went to customer care center at platinum plaza Bhopal M.P. First they were not able to help their customers they dial a customer care no. and i had a word with one of that Customer care executive She told me that she has deactivate my services and with in 4 hrs i will get my refund. At that time it was deactivate but again I am getting these stupid messages and my charges are deducting as as usual. So please try to help me if you can. and refund my deducted amount back.

I,Vikram on going through airtel website had generated my interest to buy Airtel DTH
against which I was contacted by Mr. Brajendra kumar of Vriti Infocom
(Tel[protected] on 18th february 2011 who told me to make payment of
Rs.1590/- to an executive who will come to my house and collect the payment and accordingly the Airtel DTH will be installed at my residence by Airtel representatives for 4 months and an additional cash back of Rs250 by tomorrow(19th february) and was alloted a customer id [protected] and the cash receipt no 16723. But firstly no body came on 19.20.and 21 and after a series of calls made by me on customer care the engineer came on 22nd feb for the installation,and since that day only i got a sms that my subscription is going to end in 2 days and it has shown error code 6 many times and when i contact airtel dth customer care then they tell me that "by their mistake my user id has been attached some other id " and they told me that they will resolve this problem ,but now they are telling me that my account balance is -534Rs and it tells me that my subscription will end on 22nd feb which is the actual date on which i got my DTH installed it also showed a message on tv screen that my "account balance is negative and to ignore if already recharged".And now my account has been suspended and my DTH has been disconnected.When i tried to email Vriti Infocom Pvt Ltd based in Noida the e-mail id provided by them on the cash receipt does not exists and neither does the internet site written on the cash receipt which is www.vriti.com is in reference to .
I contacted Airtel DTH Customer care at 12150 many times in past few days, they tell me to hold line and they sometimes disconnect the line or either give me false assurance. But now i am sick and tired of calling airtel dth customer care everyday for more than half an hour or so,and dont know how can my balance be negative after just 5-6 days of installation. In view of this i would request
you to track the agency which seems to be a fraud and see if i can either
get Airtel DTH installed or refund against my payment as i have been harrassed even after full payment and have not been provided with the service.
Vikram
contact no:-[protected].
customer id:-[protected].
view card no:[protected].
Stb ID:-[protected].

stop daily sub services for my sim
My mobile no is -[protected]
I am trying to stop daily rental rs. 1 from my no.
Had called customer care also.
They are not helping, and not able to unsbscribe the text base services.
Please help to deactivate the DAILY SUB RENTAL SERVICE FROM MY NUMBER.
Every DAY RS 01 is been deducted for the stupid DAILY SUB SUBSCIPTION SERVICE.
Please do it on urgent basis as soon as possible