Airtel Complaints & Reviews

Same thing occured with me at 6:43 p.m on the evening of 17th July 2008.Only if some way we can challenge the company each time it creates such nonsense.

AirTel — Terrible Customer Service

I write to share the wonderful time that I’ve been having over the past 24 hrs, thanks to Airtel. At about 2 pm on 13th June 2008 my Mobile Office (GPRS) stopped working – after I’ve been using it for the last two years. Anyway – so I called up 121 (the custome care number) & spent about 3 hrs with them from 6 pm to 9 pm. I was told by various people that my “mobile office has not been activated”. When I told these same folks that I seem to have been using a service & paying for it for the last 2 years without activation – the standard answer was “I am sorry for the inconvenience”!! When I asked why my services were deactivated WITHOUT any request from my side – sure enough – no answer! In the meanwhile I got a sms which said & I quote – “As per your request your GPRS Rental – 499 plan has been stopped”. That of course came as a complete double whammy.

Anyway – I was promised by all the guys – including a couple of supervisors that I spoke to – that it will be activated in an hour. It hasn’t happened yet – and I am writing to you after 14 hrs of my last call. Today morning when I’m trying to call 121 I am being told by the IVR “Press 1 to unbar your Airtel Mobile” after which the call promptly gets disconnected.

I would strongly recommend - please stay away from Airtel!!!

Airtel is fraud company !!

I am sakshi lavangare, my no. is [protected].i am residing at nagpur.
using your services since last two years.

"I AM NOT SATISFIED WITH YOUR SERVICES" so wanted to discontinue my no.
i had contacted your both offices in nagpur, but your employees were not at all coprating, i had been visiting your office since last 4 month for dissconnection but, no one at your office pays heed .

I had contacted on your hotline no. on 7th augst and given request for the same, i was given the request no.[protected] and i was told within 4days my number will get disconnected,
But it's been one month and still my no. is suspended and not disconnected and i am given bill of Rs.400 where my all incoming, outgoings and sms also are blocked.
to last option i have desided to to give complaint on your website,

It is a mental harresment that i have been suffring since last 4 month.i am expecting cooperation regarding this,

IT'S MY REQUEST TO YOU TO DISSCONNECT MY NO.

Airtel — No help on ivrs

Sir i am a regular user of airtel in orissa circle since long. Some days ago when i tried to talk for a complaint on 121 the ivrs went on providing me all the options except to forward it to the call centre executive. I have tried more than 200 times but i cant get a way. Pl help

Airtel Broadband — customer care executive misleading.

my airtel broadband[protected] bill was around 2000 and i got a call from a consultant on behalf of airtel that you have to just pay Rs 1450 and your rest of ammount will be waived off..but till now i have'nt got any waiver..and whenever i call customer care they say that you have to pay your outstanding amount. This clearly mean that they(the executives) are misleading the customers so as to acheive their own targets.

bharti airtel communications — deduction of balance without notice and then delaying in services

i am an airtel user for last 3-4 years, few days back hello tunes pack had been activated on my no without my consent and 15 rupees has been deducted from my account. i lodged a complaint regarding this on 198 and they replied me that they will return back my balance in 48 hrs but i din't happened. this is happening for the second time with me and this time i will switch my no to idea and lodge a complaint in consumer court.

AirTel — Customer care call is blocked

Respected sir,
My mobile number is [protected]. my customes care call blocked. so thats why i am unable to solve my queries......

i too sufers the same problem.
I do not know why is company so partial, or this is some sort of harrasmaent given to the airtel users.
Mine card is a retailer card.
My SMS is expensive, roaming is expensive. Kai baar tau lagta hein Airtel bahut bada ehesaan ker reha hein CALLS allow ker k.

i too sufering with same problem i used my no[protected] since 15 years, simply they blocked my number, they are telling that you have not recharged from 45 days onwards, with out giving any intimation they terminated my running no.[protected].How worrest is this airtel, when i calld to airtel custmer care ofiice there is no response they are telling it is termenated.Finally i knew that this airtel is big froad company, we cant do anything, simpley tell to your friends, neighbours and others how this airtel is cheeting us by termenating our no's.


ch.srinivasarao
[protected]@gmail.com

Airtel — Misleading Customer Care Service and Delay in connection transfer without notice

I was about to shift to my new home on August 14th, 2011 and hence I raised a transfer request of my airtel internet broadband connection and telephone landline service on August 8th. At the time of request they told me that it would take "MAX" 10 days for the transfer to be done (i.e. by August 18th, it should be done) and you'll be charged additional 300 bucks for that. I was ok with it, but just to know the status I called these guys on August 12th and asked them if they could come and do the transfer on Saturday (August 13th) itself as I was shifting in the same locality and also my new home already had an airtel connection that just needed activation. The customer care guy in his sweet honey coated voice agreed and said that it will be done on the weekend. I waited and waited for whole weekend - no one came.

I again called them on Tuesday - August 16th for the connection - they said the same thing, "It will be done by end of the day". I told them clearly that I need the internet connection as I’ve taken “work from home” option and I can’t work till they get me the connection. They “Updated” it in their “Database” and said that they’ve put it on “High priority” and “Urgent” and everything will be done “ASAP”. Nothing happened and so another day passed and nothing happened.

The most annoying thing of calling customer care center is that there is no direct way to talk to the customer care representative. Here is the whole process which I feel you note it down in case you really want to talk to the person for "HELP". It might save your time, energy, money and some frustration.

Press 1 for English
Press 1 for airtel broadband connection subscriber
Press 1 to enter the telephone number
Press the number
Press 1 to confirm
Press 5 for other queries
Press 9 for talking to customer care executive.

The days passed and passed and I kept on calling them daily twice and thrice, following the above mentioned idiotic process. Every day the customer care people would tell me the same thing - "We have updated the status, we have put it as high priority and it will be done by end of the day". Till now I've not seen their end of the day, and it is already August 23rd today.

Another annoying thing I experienced while talking to customer care people is that, I got my mobile number changed in their database some months ago but I seriously don't know what kind of temporary databases they are following that they still refer to my old number. Heights of frustration happened to me when despite calling them everyday thrice from my number and getting it updated daily, I'd end up listening to the same old number from them, the very next day.

I am really pissed off with such poor services that had happened with Airtel in past 8 days. If this is the way they solve their “High Priority” issues and complains then I don’t even want to know what they do to other complains and requests.

Now after much emails and calling they have given the following reply:

"Thank you for writing to airtel and the opportunity to assist you.

We regret to inform you that we are unable to process your request for shifting the connection due to some technical constraint in the area.

Further, we would like to inform you that there is no outstanding amount in your account and the next bill generation date for your account is[protected].

We hope that we have been able to assist you suitably.

Please do write in for any further assistance."

This is ridiculous. When I raised the request on August 8th, why didn't they tell me about the issue that time? I'd already spent around 300 bucks calling your customer care center for support and everyday they just made a fool of me. Are they going to compensate for that?
And how are they going to compensate for the internet online business losses that I've made because of their poor service?
I don't want to pay any money for this month internet at all. And I will not pay any additional 300 rs shifting charges since these guys gave so much inconvenience to me regarding the transfer request. They shouldn't have committed to me for August 18th if you couldn't do that. Shame on them seriously!!!!

Dear Sir/mam,

I am a Airtel user, its services best than other networks but last 1 month i am facing lots of difficulty i Cant able to connect to customer care no 121 or 198 . My IVR is blocked i complaint many times there is no proper response. Airtel agents arr not having helping tendency to customers I need my IVR get released very soon otherwise i will make this issue to consumer court.
regards
chetan chauhan
[protected]

AirTel — complaint of telemarketing

I have registered my mobile nos as DND and then to I am getting calls from the telecaller . In spite of several complaint to the mobile service provider i.e, airtel things are really not working. the customer care executive says we will refresh, and bla , bla .after some days the marketing calls get started I have been irritated by this futile efforts from the airtel . this issue has been for more than two years . I have written complaint against the unsolicited SMS also then to didnt worked . this people know to talk sweet to calm customer . I really pissed off and after lodging complaint number of time so I using this forum to resolve this issue. I am

98 rupees deduction in my main balance without any raeson . My airtel no. Is [protected]. It's very bad.

I Have Perchece Rs.10 Paper Recharge Card But There Is Not Pin Number.Pin Number Is Damaged After Crash. Please Give Me Secret Pin Of This Card On My E-mail ID Or Recharge On My Number narendra.[protected]@gmail.com
My Mobile Number And Recharge Card Details
seriel no [protected]
mobil no [protected]
email narendra.[protected]@gmail.com

sir I'm a customer of airtel and I've damaged the recharge card while accessing the 16 digit pin so I hereby ask if there's any chance of getting the pin back using the serial no.
serial no.-[protected]
mail id -deepakkv.[protected]@gmail.com

Sir, I Have Purchase Rs.50 Paper Recharge Card But There Is Not Pin Number.Pin Number Is Damaged After Crash. Please Give Me Secret Pin Of This Card On My E-mail ID Or Recharge On My Number .
[protected]@gmail.com
My Mobile Number And Recharge Card Details

Mobile Number: [protected]

Serial No. Of Recharge Card:[protected]

I bought airtel smartpack RC 29 And the recharge pin is damaged because of rain Serial no. [protected]
Pls help me to worth my money
Name : Abhishek
Mobile no. : [protected]

My card pin number is damaged. ..my card has serial number is[protected]...4n number is[protected]. ..email Id is nayana.[protected]@yahoo.com. ..pls how can recharge it?

I brought Top-Up voucher Rs30/- And the recharge pin is damaged while scratching serial number is[protected] and recharge pin is ****[protected] kindly recharge my airtel number ([protected])
Thanking you,
Yours faithfully,
Karthik.

I brought Top-Up voucher Rs20/- And the recharge pin is damaged while scratching serial number is[protected] kindly recharge my airtel number ([protected]). My email id [protected]@gmail.com

[protected]
mayuri

Airtel — scheme activation without my demand

Dear sir
I don't know what the problem airtel is having & why they are activating one or more scheme without the desire of the customer.
If money crises are there for the company, then they must take a bowl,stand on the road & start bagging.
I am Naveen Kumar S/o Sh.Subhash Chander. My cell numbers is [protected] for rajasthan circle. I am working in rajasthan in my residence is in haryana. So my cell is working from 9 a.m to 2 p.m, after that it is switched off.
My this number is fullfilling their bagger nature & money is being deducted for activation of faltu scheme without my knowledge.

Mobile Number: [protected]

@Sandeep Kumar,

What is subsserv_Home remedies?

I have it appearing on my monthly bill as well. Request clarification at the earliest.

Airtel — Activating unwarranted packages

I have Airtel prepaid connection with no. [protected]. I have never asked for any of the value added services but it is forced on me. On 1.2.2010 companay has deducted 30/- for renewal of some Audio Movie package. When I have never asked for any of such package the question of renewal of such sevice does not arise. Contacting their customer care all abusurd replies. Strict action should be taken against the company which forces upon such packages & other value added services. I want credit of 30/- which is wrongly debited from my balance.

Airtel robs money from prepaid mobile customers - by deducting Rs30, and then Rs 10 per month etc, without getting any request from the customers. Please let me know where can we register our complaints on this? This is cheating the customers and taking their money, without their consent. All Airtel customers UNITE and fight with AIRTEL on this.

[protected]@gmail.com

Airtel — getting a call -unwarranted

I am getting a call from[protected]. I feel it a nuisance and if I attend the same a sum of Rs. 2 is deducted but there will be no reply from other side. I complained to airtel executive who assured to block it in four days is of no avail. This call I am getting four times a day and at times even at odd hours disturbing my asleep. regards vaidya

sirs,
I have three Air tel prepaid connections for me, my wife and my daughter and the numbers are[protected]; [protected] and[protected] respectively.

We get unnecessary ad calls, caller tune nuisance and a call from[protected], more to the point while at asleep and in driving too.which all to be dispensed with since, it takes more time to wipe eg, market ads like snap-deal a few, etc. Hope will be attended to without further loss of time and emancipate from the nuisance for ever regards vaidya

I hereby copy and paste a blogger arraigned the same service provider who assured me to redress me the grievance but proved an empty rhetoric

If you accuse me not having any experience with Vodafone, BSNL, MTNL, Reliance or Tata you would probably be right. I don’t ! But my life just changed when I came across a company called AIRTEL. Yeah I am one of those miserable [censored]s who got myself an AIRTEL mobile connection and my life has been exciting since then. Guess what? I didn’t just get a simple SIM card, I got myself a pimp and a broker for free.

For all those who value their privacy and the comfort of being connected AIRTEL is the son you never wanted. All through the day you are likely to get messages of properties in Noida, Gurgaon and anywhere in India. I never knew Airtel was an estate broker. This comes free. Hahahahahha! Wait, that is not all.

Having got myself an AIRTEL SIM card I decided I was tired of these stupid smses all day and went ahead to register on their DND thing. Isn’t that nice? A phone company that even has this service? So, after you key in your phone number AIRTEL will send you a 4 digit pin code which you key in and you’re registered for a DND. Or so I thought. But before you can proceed to the next screen you will be offered some 7 options to select from. Options are Real Estate, Health, Tourism and so on. And here‘s the deal – Unless you select one of these options you can’t register for DND. So AIRTEL has options to invade your whether you like it or not. Do you feel lucky?

If you were walking down Kamati bazaar in Bombay you would probably come across those special characters who would give you a guided tour. You touch, don’t touch, you see or don’t see but you pay! You look, you pay! You touch, you pay! You screw, you pay! You get wet, you pay! Hahahahha you can do all this for free with AIRTEL! The free pimp! Keep it zipped or don’t get wet, else you will pay!

I finally realised with my experience that DND in case of AIRTEL is not Do Not Disturb. It means Dumb N Dumber. You buy a SIM card and you get a pimp and estate broker for free! Isn’t that what we always wanted?

I wonder how much the pimp makes for selling your identity and number! Make a wild guess!

Airtel — UNWARRANTED DEDUCTIONS

SIR

I have the service of AIRTEL bearing Nos [protected], [protected], [protected] and [protected]for me and my family. Poking to subscribe for caller tone, for Airtel chatting, have become order of the day. More to the point they send message as if I subscribed for this or that thus deduct 30/ pm as rent 10/ pm as rent and what not which all I never intend to do.

If we have this service provider we must forego pleasant sleep, cautious driving, convenient siesta and peaceful attendance of nature call lest there would be ring from this service provider asking for this or that.

I and my family members are fascinated for dialling or receiving from my clients, since I am in marketing and within us as wards are in different places thus for communication only. But it has become a great nuissance and I feel it right time for them to renounce their pimp attitude o[censored]shering chatting friends and so on

Airtel — Unwarranted deduction

Without my permission, Airtel activated Cooking tips.
I got a message on 15/06/2012 saying that the same was activated. On enquiry, I came to know that it was activated since 1/11/2011.
When I asked for reimbursement, they refused. After several attempts, they told me that their manager would call me in 4 hours.However, I never got any such call. They just registered my complaint no. as CBDOV[protected] and made no further contact.And I never received any cooking tips ! Pure cheating !!!

Airtel Broadband — non-closure of connection

I have been using an airtel broadband connection in Punjab. I had to shift fro Punjab therefore I applied for closure of this connection. I cleraed all my dues on[protected]. But till date I am receiving broadband bills from airtel.I tried to call ludhiana but they are giving me just nuimbers and not registering my complaints. when I am not using that connection why should I pay bills. sir, please advise me on the matter and take this complaint to the authorities so that i get releif from this.

AirTel — speed issue

hi there....
i have a speed issue .......the customer care agents n the technical were not properly answering me .....i am an existing airtel customer......i need to clarify ma broadband connection schema ......

dear friend, just disconnect the airtel and go with TATA wimax connection.

I have got the problem resolved..
the main problem is...it is taking more time (even a day time sometimes) for the data connection..
even though it is showing the net balance in account, it is taking more time internally to activate it..

Airtel — unknown pay cut

sir,requested to you that I am a airtel customer but the unknownly activate game and ect. and pay cut my main balence.i call few days to customer care but no reauction the problem so,kindly submit to you my problem.thankyou sir.

AirTel — Balance deduction of 33 rs without any game download.

hello sir,↲i am prashant kumar using cell number [protected] i am using this number under airtel network,yesterday at around 9 i have recived an sms for downloading some kinda game my 30 rupees has been diducted from AD-54321,but i never downloaded such games,when i contact customer care they give me request refrence number i.e CBDOV[protected] n they said me that action would be taken soon but sir till now i hadn't got my credit back.please help me getting my credit afterward if the problem prisists i will port my number to any other company↲my number-[protected]↲name-Prashant

Airtel — unknown Balance cut

On 6/4/2011night unkown balance cut Rs:10 + 22+30

on 7/4/2011 day Balance cut Rs:7 +20

9/4/2011 Balance cut Rs:20


Bcuz not activated service on my airtel number my no is [protected]

plz check u r airtel system why r cut my balance




Regard

Puneet Kumar

Airtel — Deduction of balance for unknown services

Dear Airtel Representative,

My Airtel number is [protected]. Since last one month, every second or third day, amount of Rs.30/- is being deducted for some service which i never activated. I have called up the customer care a hundred times but still my problem is not resolved. I have also requested to activate "Do Not Disturb", but still the it is not activated.

I request to de-activate all the services on my number and refund all the money deducted for the unapproved service.

I am feeling very sorry to say that I am really not at all happy with the "Airtel" service.

Request you to take prompt steps to resolve the problem.

Thanking you,
[protected]

Airtel — Main Balance deduction for unknown service

Sir.my main account balance is deducting in a daily basis of rupees 5 and 1 for a unknow service,whice i did'nt activate and which i need not.i have called up Airtel customer care they just given me this website..they cant deactivate my service.so its my kind request to your team to please give me a hopeful solution,please deactivate this chargable service from my number.its my kind request.thanks

Airtel — UNknown deductions

Sir,
My MOBILE NUMBER [protected]-- PREPAID--AIRTEL

Nowa days I keep balance less than Rs 300.00. Every day a deduction of Rs 2 or Rs 3 falls short from previous night balance-No calls made /no SMS.

No services requested from operator . It is not known why this deduction made . They charge rs 0.60 paisa per min. while on roaming different , call received is also charged. ROAMIN rate cutter facility not extended by company.
I would like to know why this is happenning- Even when the call is not answered they deduct money invariably -WHY?

Kindly find solution.
Thank you,
T N V RAGHAVAN

AIRTEL should Improve.

Same thing happened with me sir except rs50 was cut from my balance for some game download which I had not done. Even in my case contacted customer care but they disconnected my call. Airtel is a cheater. I ported from Vodafone to airtel which was a big mistake.
Here is my complaint link:

http://www.consumercomplaints.in/complaints/airtel-balance-cut-without-notice-c8...⇄

TVS — WRONG INFORMATION

I purchase a bike of TVS named FLAME 125 a year back from a authorized dealer at tilak nagar. At the time of purchasing they made very tall claim about average and performance. Driven by the fact that lighter bike give good average and also by there their promises i purchased it, it take my 3 year saving in buying that bike( as belong to middle class it mater a lot for me). After few month and 2 services i realizes that it is not giving the desired performance, i contacted the dealer they replayed that it will take 3 services more to give the stipulated performance by them.
But even after that it was way behind the stipulated performance( avg. said to be 80, it is giving 45-50 like a bullet) along with this even engine was not working properly. When i again approached the dealer he was not willing to talk to me and same was the case at service station.
Now i am truly confused were to approach and what to do. at one side i lost my saving at other i am felt cheated. please help me , guide me to right path

AirTel Bharti — Wrong billing

This is Saurav, My Airtel no is [protected].

I have wrong billing issue since June, 2008

Bill No:[protected],
Account Number:[protected]
That has not been resolved so far.

Short description about the issue.
I was in roaming on 21st may. My GPRS stopped working in roaming. I was not able to access GPRS on my Laptop. I called 121 for help but it connected me to local prepaid customer service.
I called [protected] for help multiple times, But my issue was not resolved. I knew that this call is chargeable. All airtel supervisor promised that we will give you waiver for this call. I got the bill and all the calls i made on [protected] has been charged. Your supervisor did not provide me the complete waiver. I called n number of times to get the resolution, but nothing happened. Now i am completely fade up with Airtel service. I never had such types of experience with Airtel.
I tried calling Nodal officer on [protected], Phone kept on ringing, No body responded.

Kindly do the needful pls.

With Regard
Saurav Kr Badri
Mob: +91 [protected]

AirTel — wrong bill to pay

sir,
i am Deepu from trivandram . i am using airtel sim i have used the plan ofg monthly 150 and platinam pack of 200 unlimited to one number .i called the customer care centre and said to de activate the platinam pack and they said the updation is gooing on and they will do the de activaction proceess after updation and they forgot to do thart and next month i got the bill including the platinam pack rs 200 . why this happen . customer care means to satisfy the costomer not to un satisfy customer . so i am going to cancel the sim i dont want airtel . they are irr responcible.

Airtel — A new number was sold to me with Wrong commitment of plan

Dear Sir,
COMPLAINT NO. 22277259
It is more that 2 bills old complaint and as is evident from the previous messages , it is just a delay tactics that is being played. Last assurance was for 05.10.09 . Pls read the message below in RED.
I am sick and tired of this issue.
Need justice immediately.
B/Rgds
Rohit Tripathi
[protected]

From: [protected]@airtelindia.com
To: [protected]@hotmail.com
Date: Thu, 1 Oct 2009 11:01:14 +0530
Subject: Re: BILL PAYMENT DETAILS FOR PHONE # [protected] [|BAL|[protected]|[protected]|]

Dear Mr.Tripathi,

Thank you for contacting airtel.

As per your previous interactions, you have expressed concern regarding the late payment fee and value added service charges for your Airtel mobile number [protected].

We understand your concern and will work towards resolving the same.

Regarding Late payment Fee:

The late payment fee of Rs.50/-, charged towards your bill dated 24/08/09 has been waived as a goodwill gesture on 01/10/09. The credit for the same would be reflected in your subsequent bill, dated 23/10/09.

Regarding Sales issue:

We would like to inform that your concern has already been processed through service request number 28540797. We will revert to you on or before 05/10/09.

Regarding Value Added Service Charges:

We would like to confirm that a waiver of Rs.62/- towards Swine Flu message charges has been posted in your account on 01/10/09. The credit amount for the same will be reflecting in your forthcoming invoice dated 23/10/09.

Kindly send message as 'STOP' to 121(toll free) to stop these services.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards,

Suresh Kumar Devaraj
Customer Care Executive
Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: [protected]@hotmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 29/09/2009 20:39:47
Subject: BILL PAYMENT DETAILS FOR PHONE # [protected] [|BAL|[protected]|[protected]|]

Dear Mr.Dhanushkodi A K
I was told by the person who manages the authorised bill payment center that he has a security sum deposited with the Airtel which is immediately debited the moment the cash is received by him on behalf of Airtel. The next day when the collected cash is sent to Airtel the amount is credited back to his account. So there could be no reason that the bill payment was not made.

I am surprised to receive the second bill with the following discrepencies.

1. A late payment charge of Rs. 50.00 has been levied on me for the previous bill .

2. COMPLAINT NO. 22277259
The issue of wrong commitment by the Airtel person while issuing the new number is not yet resolved despite my repeated complaints.


3. Airtel started sending messages regarding SwineFlu which was billed for Rs.2.00 each.
I spoke to the customer care person and was advised to send an SMS on a number to discontinue. When I sent an SMS I recd a return SMS that due to some updation of the system the services will come into effect after 10Th of September 2009.
Surprisingly the bill shows a charge of Rs. 62.00 for the SMS sent by Airtel even after requesting to discontinue the services.

I REQUEST YOU TO KINDLY DISCONTINUE THESE SERVICES WITH IMMEDIATE EFFECT.

I request you to kindly resolve the above three issues within this week or else I will not be left with any other option but to approach the concerned authorities.

Thanks B Rgds
Rohit Tripathi
[protected]

________________________________

From: [protected]@airtelindia.com
To: [protected]@hotmail.com
Date: Sun 20 Sep 2009 12:36:38 +0530
Subject: Re: BILL PAYMENT DETAILS FOR PHONE # [protected] [ BAL [protected][protected] ]

Dear Mr. Tripathi

Thank you for contacting Airtel.

As per your previous interaction you had expressed concern over the receipt of payment reminders for your Airtel number [protected] even after clearing all the dues.

We understand your concern and will work towards resolving the same. We sincerely regret for the inconvenience caused in this regard.

We completely comprehend your viewpoint and sincerely apologize for any difficulty caused to you by in this regard.

Based on your complaint we have investigated the possibility of the same and we would like to confirm that we are not in receipt of your payment Rs.210 - on 09 09 09 as per our records. Henceforth you have been receiving payment reminder calls on your number.

We request you to provide us with the scanned copy of the payment receipt in order to trace your payment.

You can also dial 121# (toll free) to know the last 3 months payment details.

We appreciate your patience and understanding in this regard.

For further assistance mail us at [protected]@airtelindia.com

We value your association with Airtel.

Warm Regards

Dhanushkodi A K
Customer Care Executive
Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: [protected]@hotmail.com
To: [protected]@airtelindia.com
Sent:[protected]:14:06
Subject: Bill payment details for phone # [protected]

DearSir

I am really surprised to learn that airtel database management is so poor that despite my making the bill payment even before the due date I am still getting calls for the same.
I was asked by one of the customer care exec to shell out the details of the payment made which I did give him on the 15Th of Sept. After that day it has become a routine to receive a call per day regarding the bill payment.

Airtel — Wrong Bill forced on me

Dear Sir/ Madam,

I am using airtel for the last 8 - 10 years on my numbers and I also use airtel broadband for my internet. The reason i am giving these details is for you to know how sincere and genuine a customer I am. I have been paying airtel an average of 1500 per month for this many years.

Today one Mr Raj came to my residence and spoke to the watchman stating that there is something very urgent and i need to call back. I was paranoid why someone would say call urgently. Until i spoke to Raj who stated that there is a balance of Rs 2136 /- on a number which belongs to me. I told him that this is not my number and Airtel cannot blame me when I have not used the same. He stated that the address and name is matching mine and if he is able to prove the facts he knows how to collect the money from me.

I would like someone to look into this matter urgently for the following reasons

1) How did my name and address match with an unpaid number
2) Are there any emails or bills that were sent to me or my address
3) Why dint someone from Airtel call before sending the collection agents home
4)The language used by the collections agent was very rude. He spoke to me as though i am an illitrate.

Please note that I work in a very reputed organisation and have a status in the market. I would want to understand what action has been taken against Raj who came to my residence from the collections department. Raj passed the message to call him. He also told that he would find the details and contact me again. Please note that I would like to speak to someone proffessional and who knows to diffrenciate a proffessional from a Goonda.

Also please note that Raj did not use any of the numbers mentioned to be used by collection agents in your website http://www.airtel.in/wps/wcm/connect/d237f6004f7ff0448c49bc4ac765bf0e/Mobility_O...⇄

I request for justice and guidance.

Sincerly
Vinu A V

AirTel — Wrong Bill, wrong commitment

Airtel Ex. told its 100% free, They agreed wrong commitment but not cancelling amount due to their fault. they write mail ..... such a

Dear Customer,
Ref: Email dated 31-03-11, regarding wrong commitment of airtel number 0124........
Thank you for writing to airtel and the opportunity to assist you.
We would like to inform that as per reference number 44615660 and 44544008 team had been confirmed that website standard pack activated by your end and we regret for wrong commitment.
It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.
Please do write in for any further assistance.

warm regards,

Ajith Kumar
customer care executive
bharti airtel limited

While taking connection they given 1000 mins free STD, they sent welcome letter after 20 days.
If i ask Sales Executive he is saying problem from customer care, they are saying problem from Sales Executive.

More stress happening to me...

That Airtel Number Was : [protected].

in complaint Mentioned Number is Currently Using Number.

Airtel Postpaid Connection — NOT RECEIVING BILL AFTER SO MANY COMPLAIN

DEAR SIR,
AFTER PUTTING SO MANY COMPLAIN I AM NOT RECEVING MY BILL'S, KINDLY DO NEEDFUL.
I AM RAJASTHAN JAIPUR USER
MOBILE NO. [protected]

Airtel Postpaid Connection — extra bill

Dear sir
My name is kiran lal i was a airtel costemer. It was a post paid conection because of some financial problem i was not able to continue the conection. Then i call custemer care and tell them to disconect the conection as per their request i paid full bill amound. But they did not disconect the conection. After that i didnt paid them for 2 month then they ban my out going.after that one custemer care excicutive call me and tell me i have a dew amount of Rs1012 i said from 1 month i am not using your conection after conversation he tell me if i will pay rs 700 then they will disconect my conection i pay 700
rs(i have the recipt). now i got one new bill and they are calling me and tell me i have to pay now more Rs 500. And they are disturbing me in everywhere as they could. plzzzzz help me finatialy now i am in very bad condition. please help me

Airtel Postpaid Connection — Extra charges levied on my bill

I was using airtel postpaid connection Initially the services are ok i was working in a company and i had updated the official id to receive the monthly statement. I left the company and and informed airtel customer care that the mail id is changed. Even though i was not receiving the bills. Only i ll get msg to make payment to avoid late payment fee i use to make payment without viewing the bill. Nearly 50 times i ve called the customer care and given the compliant to change the mail address then i bought docomo number. Because of this i ve cancelled the number. Then they tacked the new number by calling my friends that i ve received a courier and asked for my number with my friends. Daily they torched like anything. I ve used only 1500 rs. But they ve filed a case against me to pay 3500. How its possible to make the payment without using. Even i am going to file a case against airel in consumer court.

Airtel — Unauthorised charges levied on me

In spite of not subscribing friends chat,Audio movies,Ramdev babas tips i have been charged for the same and around 4-5 times and more than 100 Rs were deducted.I want the same amount to be refunded to me.Please act on this as soon as possible.

Please let me know how can I proceed with legal actions.

The same they did for my case being an airtel customer for more than 5 yrs. This is poor and TRAI has to impose something with it. Also their customer care will not be able to say what is the actual pro rate charge when we switch plan. Or else they shud send a SMS askin..'Your bill will be charged this much if you switch your plan based on pro data basis. Do you want to continue to change your plan?' Why not they charge the whole 450 rs for the plan and then charge for the other plan?

By this only the postpaid customers are affected. The prepaid subscribed customers will lose their existing 450 plan and will have their new plan based on their recharge. The same has be done for post paid customers also.

If I have just used 10 MB for the 1st 4 days and when I switch plan, will airtel pay me the remaining amount based on pro data?

AirTel — wrongly charged

respected sir,
I beg to state that my phone number is [protected].on 31/12/2008 I was wrongly charged of rupees 130.for downloading something but in reality i have not downloaded anything.it was computer mistake and automatically sms came and amount deducted from my acount when i talked to customer officer then they not gave me proper response moreover one officer threaten me and said me whatever you do we will not refund money. so i request you to consider my complaint and give positive response.

yours faithfully,

manoj kumar vishwakarma.

Dear Sir/Madam,

I would like to bring to your notice about the billing done by Airtel and are no 1 contenders in ripping off customers.I am one of the fortunate once that airtel selected me.
I have a connection with the account number[protected] which I have been using this since September 2007, To start off I brought this connection under CUG 249 where the Monthly charges should be around 249 wether I use it or not, now to my surprise Airtel has been charging me RS 403.55 as Monthly Charges + other call charges.

These people never try to resolve the query nor even make an effort.

Hope my complaint is heard and a call is answered.

Regards
Mohammed Jaleel Ahmed

worngly billed my cell no [protected] please give the call deatails

AirTel — charged wrongly

hi
Its regarding the outstanding amt within 5 days my outstanding amt is Rs 5968.80 and my credit limit is Rs.2600
When called Aitel helpline no they disconnected the line after placing on hold for a long time and it’s an ongoing issue. From past 3 months facing this problem earlier I was wrongly charged Rs.1000 and Rs.2000 in the previous bill but this time it was charged around Rs 6000. Where my bill only comes to max Rs.500. On Tuesday 13 January 2009 I had been to airtel relationship center located at chakala andheri and was informed that my number is hacked and they can’t do anything abt it and was also informed that many people are facing this issue with airtel but they can’t help it but they expected me to pay the amount which I haven’t used. And when I questioned them that from 3 months I was facing this problem the wrong amt used to get waived off but this time it is 6000 for just 5 days but after kept on calling Airtel, they was promised a call back from your senior but never received any callback Infact was told that I had to pay the amt and then my outgoing will be activated. The service provided by airtel is horrible do you expect to pay the amt wherein I have not used.

Jackson Banala
[protected]

i hve a airtel prepaid sim of kerala...and am on roaming ...ihve been charged wrongly for different services like WAP which i never subscribed..every time i reacharge my cell i am being charged for these types o[censored]nnecessary subscriptions which i never subscribed leaving my account balance to nil...i want a serious look into this matter and a positive response .
Sachin Jaiswal
[protected]

Respectrd Sir /Madam,

I am your old customer. My mobile no is [protected]. From last few months I am having problem with your Airtel service. I am facing problem of reduction of my balance without any subscription/activation. On 16 sep. evening my balance was deducted Rs10 as I didn’t activate any service on my mobile. Same day evening I discussed this matter with your customer executive’s senior. He assured me that my balance will be refunded back within four hours which is still not credited. Today also I talked with your customer executives but satisfactory reply not given by them.

Same problem happened with my son’s mobile. His name is Amar Mhatre & mobile no is [protected]. His balance also debited by Rs10 for some service which is not activated/subscribed by him. So I kindly request you to refund us Rs10( myself) and Rs10 (Amar Mhatre) early as possible.

Your co-operation is expected.









Thanking You,



H.B.Mhatre