[Resolved]  Airtel / Reliance — Troubling for Mobile Number Portability

Address:

Mumbai Suburban, Maharashtra

My Airtel number [protected], on 7th February, 2011 I had applied for the first time to switch my network service provider from Airtel to Reliance GSM at Reliance Web World, JVPD Scheme, Vile Parle (W), Mumbai. And on 12th February, 2011 I received a message from Reliance informing me about the rejection of my application by Airtel giving the excuse of violation of contract.

Therefore, on 14th February, 2011 I visited Airtel gallery at Lokhandwala, Andheri (W) to know the reason for rejection and about the violation of contract. There I was informed that as I am having the special benefit of 10 paise / sms that is why my application has been rejected. Instantly, I asked the Airtel executive to deactive my 10 paise / sms scheme so that I am able to switch my network to Reliance GSM without any trouble for which I was told that the service has been deactivated and this will be in effect without 4 hours. There, I was told to just go to Reliance gallery and just inform them that the reason for rejection application has been resolved and they and proceed with the switching of my network to Reliance GSM, which I did instantly by visiting the Reliance Web World, JVPD Scheme and I was told as the whole process is online the network will get switched.

But, unfortunately I did not get the benefit of switching the network this time. Whenever, I used to go to Reliance gallery and ask them when would my network will get switched to Reliance they just used to tell me within 2 days it will be done. But this never happened and after some days at the same Reliance gallery I was told by Mr. Vishal (who is in Sales at Reliance Web World) that if my application has been rejected for some reason and I got the matter resolved at Airtel side then they (Reliance company) have to send an e-mail to 'Mobile Portability Service Centre', who is actually responsible for switching of the network from one to the other, which they did not do. Now, I was asked to speak to Reliance Helpline where I was told that my Unique Porting ID has expired now and I must have to re-apply for the same if I want to switch the network.

On the same day, i.e. 28th February, 2011 I re-applied for the switching of my mobile network from Airtel to Reliance GSM at Reliance Web World, JVPD Scheme by paying Rs. 25 for the SIM card (which I had got for free when I had applied for the first time) and though the government has prescribed Rs. 19 to be charged by the consumer.

On 1st March, 2011 again I received message from Reliance informing me that my application (this time, too) has been rejected by my current network operator (Airtel). On 2nd March, 2011, I, again visited Airtel gallery to know the reason for rejection this time where I actually have to argue with them to get my network switched and in the end I was told that at their side it was still showing my sms service at 10 paise / sms pending. And I was told, now I will face no problem in switching my network to another mobile operator. Although, everyone at Airtel gallery was good enough with me in behaviour.

Again, I visited Reliance Web World at JVPD Scheme, Vile Parle (W) and asked them to process my request of switching the network from Airtel to Reliance GSM and send an e-mail to 'Mobile Portability Service Centre'. But, this time I was not getting proper response initially by the sales team of Reliance Web World which was in charge of Mr. Vishal and Mr. Wasim.

I asked Mr. Vishal to e-mail at the 'Mobile Portability Service Centre' regarding my switching of network to Reliance GSM from Airtel to take it further and to complete the formalities but Mr. Vishal was not ready to listen to me and he was saying that the problem is at my current network operator, although I had informed him that this time I have got it resolved at Airtel.

Mr. Vishal was just asking me to speak to the helpline for the further procedure for which I asked him that now he should help me out regarding the next steps and he took me to a lady who is in customer support over there and I informed her about the issue and only this lady was good enough in behaviour at Reliance Web World.

On the orders of this lady who is in customer support at Reliance Web World and probably senior to Mr. Vishal e-mailed to 'Mobile Portability Service Centre', on 2nd March, 2011, regarding my issue of mobile number switching to Reliance GSM from Airtel network but that too, taking his own time unnecessarily.

After all this struggle to get my number switched to Reliance GSM from Airtel still on 8th March, 2011, my number has not been switched to Reliance GSM network.

I hope consumers complaints at www.consumerscomplaints.in will help me to get the benefit of mobile number portability.