Airtel Complaints & Reviews

Hi,

My name is Ankush Sharma and my number is [protected]. I have called Airtel customer care on 5th April2011 at 23:20. I was speaking with a customer care executive (Kulwant Singh) and he was unable to resolve the query in fact he was not even able to speak properly. When I asked him to transfer the call to the supervisor, he answered that they do not have supervisors available at night. After many requests he transferred the call to the supervisor (Akhil Singh). Akhil Singh refused to talk to me in my preferred language (English), he replied that its a domestic call center and we only speak Hindi, which he shouldn't be doing. When I asked couple of questions from him he abused me and hung up the phone.


I would request you to please listen to the call and take an appropriate action against Airtel.

Thanks,
Ankush
[protected]

I brought up an airtel digital tv connection just because of India pak Cricket Match on 30th Mar 2011,
the set top box was installed on 29th Mar 2011, but till date it has not been activated . I have complaint on the customer care helpline many many times, and called upon the installation executive ,many times but still till date 5th Apr 2011 there is no response from the Service provider. or any of the executives to solve our problem. I have already paid the entire amount and no issues have been pending from my side for the service provider.
Customer Id : [protected]
Sandeep Singhal
[protected]

I am to inform you that inspite of repeated complaint lodged by me telephonically time and again to the representative sitting on your customer care, Digital TV connection is not working properly for last week’s time. I am facing a great deal of difficulty on this account. Sufficient balance is standing in my account of the said connection but I am failed to understand how Airtel company is dealing with the customer in a very casual manner and not heading to my request. I am compelled to approach you for the said purpose.
Airtel is therefore requested to kindly look into the matter personally and get my TV connection set right with in period of three days, failing which I will be at liberty to file a suit against you in the consumer forum.
Hoping for an early action.

With Regards,

(Gaurav Gupta)

235, Vidya Bhawan,
Housing Board Colony,
Saproon, Solan – 173211
(Himachal Pradesh)

PH : - [protected], [protected], [protected]
Customer ID : - [protected]

Hello,

I had bought a airtel SIM card(mobile no.[protected] Sim No.[protected] in ther month of Janurary 2011 from canopy sale.I submitted my license id in the name of SAJAL SINGH.Recently last week I lost my above said SIM. So, I went to the local airtel care office to get a duplicate sim. They denied to issue Duplicate SIM stating that the SIM I bought had been issued in the name of some other person naming VIKAS.Two days back one person came to my home asking about the No. [protected] saying that he had lost his mobile three months back and placed a complaint of his lost mobile then POLICE placed his mobile IMEI no. on survelliance and tracked on 30th march 2011.From there they got information about the running no. on that mobile they inquired from airtel office and office person said that this SIM had been issued in the name of SAJAL SINGH (which I never bought).This is very disgusting and dissappointing that MY no has not MY ID docs and some one who is using stoled mobile contain the SIM which I never bought contain MY ID.I wonder how this can be .I request to look in this matter ASAP.


regards,

Sajal Singh,
[protected]

44 Pushpanjali Vatika
Sikandra agra
UP 282007.

Hello Airtel,
My name is Peeyush Kumar and I purchased airtel sim to use 3g in my mmx 300g modem. mobile n0 is [protected].
Just for testing purpose I started 3g n tested the speed, which is under 100 kbps every time. Is it what airtel provides in 3G?

my email is [protected]@live.com
Thanks

Airtel have de-activated my prepaid number [protected] without any warning, and cheated me of the remaining balance. I have had this number for many years, initially as a Jodi, and when Airtel changed rules as individual numbers. I called 198, and they asked me to go to one of their showrooms/service centres. I went to Masoodpur near Vasant Kunj, and they claimed that their systems are not working, and therefore are unable to help! Why are Airtel treating their customers like this? Who should I turn to for help?

Sarita & Kulwant Sharma
email: kulwant.[protected]@gmail.com

sir/mam,

i requested mnp to port my no. to another but after 1 hour an executive from airtel calls me with an offer of
A-A-10P/M
A-O-30P/M
A-STD-50P/M

on charging of daily rent of Rs.1after but this tariff is not activated even after 8 days.
i reported same to airtel 5-6 times by calling 121 and even mail to them but they are not sorting out my problem.
why they call me if they not having such plan.

kindly give me that traiff
ashok kumar

[protected]

Hello ,
I am receiving at least 2 calls dialing on my number from the recovery people of airtel for my broadband connection number is [protected] ( unpaid bill) which was discontinued on 1st November . I had raised a complaint earlier about this bill as I didnt use the broad band services after 1st Nov and also requested to cancel it in October only and got a confirmation from the customer care executive on it also still Airtel created the bill . That complaint was resolved in the month of Jan'2011 and I got a confirmation from the airtel that you wont receive any call from recovery or anywhere regarding this bill as it was a wrong bill generated and they have cancelled it . But still everyday I am receiving calls from Airtel about it payment when I say them its being settled they don't listen and talk very badly as if i have done some crime or what .
I am really pissed of this now as its being more then 4 months I am dealing with this and really feel that its such a worst company and nobody should ever take connection from this . Its services are so bad and people who are on customer care don't have manners to talk also .

Please take this into consideration and take action accordingly as I don't want these calls on my number as its not a matter for few hundred rupees but its a matter of what is right and wrong . I wont pay anything to airtel for this fake / wrong bill which they have generated

The numbers from which I am getting calls are : [protected] , [protected]
Thanks
Aditya Gupta
[protected]

You are sending & activate your different scheme on my mobile without my confirmation and deducting your charges from my balance for the same. I have deactivate & unsubscribed your scheme's but you have not deactivate/unsubscribed the same. I do not want any your such scheme in future. So please note do not activate any your scheme on my mobile. My Mobile No.[protected]

Hello,

I have received a bill for 4k+ this month of which around Rs. 3500 is for 3G usage for 4days. My problem is that the tariff plan they chose to bill me for is "pay as you go" - 30p/10kb. I never received an option to chose a tariff plan. The way it goes is - first you send 3G to 121 and the service gets activated, then again you send 3G to select the tariff plan. I sent about 4 SMS after the first one to get this option, but I never received any info on selecting a tariff plan. Then I tried calling their service # 121 to chose a tariff plan the very day, as I had some work to be done using this 3G service. However, 9 attempts could not get me through to a person. As you can see the same in the attached document. I cannot describe the amount of trauma this has costed me and the time taken over calls to explain the customer service what my problem is. The airtel customer service informed me on the 10th that the charges will be revoked in the next bill and that I will not have any disruption of service. But a few days later the opposite happens and now the Airtel agent says that he hasnt even said that. I am deeply frustrated and hope that someone can help me get the best o[censored]nfair trade by Airtel.

Dear Sirs

I had registered complaint vide # 6614945 on 4/4/2011 for resolution which was promised to be resolved by 5/4/2011 1000am. However, no one called and no resolution was done.
When we called the local office, they said they had not received any complaint and that they will charge money if they have to come at our request.

Further, on repeated calls to District (Mathura) office yielded no result and then we received SMS that complaint is resolved. Whereas no one even attended to it.

We called call center again who generated another complaint no. # 6653587 and gave number of Territory officer [protected].
However, repeated attempts to contact them and the Mathura no have failed.

Please suggest

Thanks
SN Mittal

requested to disconnect..
I took airtel broadband plan and there was some bill due because I left the place and I paid the bill and requested to disconnect and they said they will disconnect that and now I am getting calls from their customer care that My bill amount is due and Now I am now not putting up at that Place and already requested to disconnect 5 months back.Their so called retrieval experts start calling with out knowing any thing.

I Mithun Roy has taken a new Airtel digital TV connection to install at 33/12 Ram Dhone Ghose Lane,P.O: Belur Math,District: Howrah,PIN:711202 @ Rs.999.00 plan on 01.04.2011 with a airtel number offer & I have booked as well the payment made on same day i.e 01.04.2011.One of Airtel's distributor called Cell Unisource Limited had collect the payment behalf of Airtel DTH service & they promised that the connection will be installed within 48 Hours from the time of payment collection but so havn't its not done. The persone collect the payment of Cell Unisource Limited. Mr. Arpan, (Mob: +91 [protected]) is not responding after collecting the payment as well Mr.Sachin Bhopal, Mob:(+91 [protected]) who is looking after the installation as Mr. Arpan said.

Please look after in this matter on urgent basis.

My payment receipt number towards the payment made to Cell Unisource Limited is 27645

Sir,
I have been given airtel land line connection on date 6th of feb. 2011 the phone number is[protected] BUT till date no phone box has been provided to me inspite of several request I had made with the concerned. Also my broad band has worked only 2to 3 days and after that it became inactive. I had launched a complained for the services - Land line instrument box and internet services. the complaine number is[protected]. I had made follow up calls several times - near about 10 to 15. Still no services has been provided. meantime I received Bill from the airtel It is beyound my understanding how come th bill has come without any service or for unactivated services.
Feeling that in Raipur area the concern tchnicians and officers dont want to provide me any services and give any onsideration I rquested Mr. Santhosh Goenka for disconnect all the service an take out all the equipments from my hose but it seams no one intrested - The only intrest as I felt id sending bill every month.

I REQUEST PLEASE DISCONNECT AIRTEL AGAINST ARUNA BORKAR NAME AND STOP SENDING ME THE BILL. NOW I AM NOT INTRESTED IN ANY OF THE AIRTEL SERVICE.

THNKS
Deolal Borkar

Hi...I'm Regular User Of Bharti Airtel.
Few Months Ago I Wanted Number Like Hexa Or Septa
So Called In Customer Care On 121 & Informed Me For Bid 2 Win Number So On Date & Time :- 27-Aug-2010 & 09:31:51 am.
I'ad Send A Msg From Mine Number From [protected] To 51619.
Bid [protected] 17100
& On Date & Time :- 27-Aug-2010 & 09:34:41 am.
I'ad Received A Msg From Mine Number From 51619 To [protected].
Congrats!!! You are the highest bidder for [protected] with Rupees 17100 .
Please note your referance id :[protected] for further communication S. Tax will be extra as applicable
& On Date & Time :- 27-Aug-2010 & 09:35:25 am.
I'ad Received A Confirmation Msg From Mine Number From 51619 To [protected].
Dear Customer , You are no more the highest bidder for number [protected], New highest bidder for this number is [protected] has bid for this number WITH with bid amount Rs. 17100 .Please bid again
Thats Also Me, Then On 29th August 2010 I Purchase A Number With Bidding [protected] @ 17,100 + Tax.
& Right Now Still I'm Using In Airtel Post-paid With 8 Months Age On Network High Arpu.
Right Now I Required 1 More Number So Did Bid It Number Again On Date & Time :- 04-Apr-2011 & 11:54:07 am.
I'ad Send A Msg From Mine Number From [protected] To 51619.
Bid [protected] 45000
& On Date & Time :- 04-Apr-2011 & 12:06:05 pm.
I'ad Received A Msg From Mine Number From 51619 To [protected].
Congrats!!! You are the highest bidder for [protected] with Rupees 45000 .
Please note your referance id :[protected] for further communication S. Tax will be extra as applicable
& On Date & Time :- 04-Apr-2011 & 11:54:54 am.
I'ad Received A Confirmation Msg From Mine Number From 51619 To [protected].
Dear Customer , You are no more the highest bidder for number [protected], New highest bidder for this number is [protected] has bid for this number WITH with bid amount Rs. 45000 .Please bid again
That's Me, So I'ad Required This Number Without Any Objection.
So Revert Me As Soon As Possible.
Thankx...
- Parth Parekh.
[protected].

respected sir,
i am miss poonam pradhan using ur airtel company's prepaid connection with number [protected]. and i want to sms details of 2007 to 2008 but customer care told me i only see last 6 month sms details but i want to see jan 2007 to Dec 2008 because that time i went to banglore for study Bsc IT 3year diploma my frnds send me so many sms but unfortunatly my sony k320i was dead my mother brought new nokia 2700 classic but there is no any sms that's reason sir.if possible as soon as early send me sms detail my id [protected]@yahoo.com
Thank you

I decided to port my number to Airtel.My8Digit UPC code is DT315849, generated
on 1st March 2011 and submitted application for MNP in your Saidapet Airtel Office

After verification of original documents, I have received this SIM Card number -
[protected].

I have not received any intimation Reg MNP from your side. As per your
commitment Maximum 7 working days completed.

I am contacting AIRTEL CC from 5th March 2011.Even after multiple discussions with your appellate officer’s Prabakaran and Subramani; I am not getting proper response.

I am fully frustrated with AIRTEL on this. And I am not able to concentrate on my regular work.

Friends ,
Do NOT port your numbers to AIRTEL which has a very poor customer support and not responding Customers.

Pandian
[protected]

Dear sir,

Please look into this matter. I am completely stunned with the response that i recieved from Airtel. I am not ready to pay this amount and I am very disappointed with the service I m getting call regularly regarding this. Please guide me what i can do. They are not ready to listen recording when their representative commited fake details for which i have charged. Hope i will get satisfactory response from your side.

Regards,
Ravinder sajwan
[protected]





Subject: Re: COMPLAINT REGARDING AIRTEL BILL OF MOBILE NO: [protected] [|BAL|[protected]|[protected]|] From: [protected]@airtel.in Thu, 31 Mar 2011 12:14:29 To: You and others Cc: Bcc:
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Dear Mr. Sajwan,

This has reference for your Airtel mobile number [protected].

Thank you for your email to Airtel and the opportunity to assist you.

We would like to inform you that we have already captured your complaint regarding the bill discrepancy via reference number 36658446 and our concern team will revert

you by 01 Apr 2011.

Hence, we request you to cooperate until such time.

We hope that this response has addressed your query suitably.

Please feel free to speak to our call center executive on 121 regarding any query/request and on 198 for any complaint, you can also email us at [protected]@in.airtel.com. You can

get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved.

You may send an email at Nodalofficer.[protected]@airtel.in, or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to

your complaint in 10 working days. If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in, or you may call at

[protected] from 9:30 AM to 6:30 PM Monday to Friday.

Warm Regards
Rahul Sahdev
Nodal Office
Bharti Airtel Limited

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[protected]Original Message[protected]
From: [protected]@hdfclife.in
To: [protected]@airtel.in
Cc:
Sent: 29/03/2011 10:57:10
Subject: Fw: Complaint regarding airtel bill of mobile no: [protected]

Dear Officer,


Kindly look into the matter.




On Mon, 28 Mar 2011 17:00:52 +0530 " RAVINDER SAJWAN"[protected]@hdfclife.in wrote


Dear Ombudsperson,


I am airtel mobile service user of above mentioned mobile number: [protected]. I
am very gunuine with Airtel and was using airtel happily and i did not make any
default in payment of airtel bill. I am using this number from more then 2 yr.
This is my first bad experience with airtel and have faith that my problem will
get resolved. Problem is mentioned below:

* On 5 March 2011 I got an sms from AIRTEL REGARING Airtel 3 g service. I got
exited and called up airtel customer care representative Named MR VIVEK
intraction id is[protected] regarding this. They give me detail of schemes i
opted for 200 rs scheme of 3g in which i was offered 200 mb usage i said ok.
But i told that i am already using gprs service of airtel of Rs 98/- with the
usage limit of 2 gb download and unlimited usage. they suggested me that not to
deactivate that service also. when you want to good speed then choose option
dual mode on your network mode and for basic use you can choose gprs by
selecting gsm mode. On dual mode you will get 250 mb usage and with gsm mode
you will divert to gprs mode with 98 rs worth.

Then i activated 3 g service worth 200 rs and gprs worth 98.. and use the same
on my daily usage. I have nt used 3g service for more then 50 mb usage. I
basically use gprs connection.
after 10 day i got an sms that i have crossed my limit of 3100. i got worried
and called up your customer care and talked with Jatin sharma dated 17 march 11
and intraction id is[protected] i which i was told that there was no such
scheme. he informed me that i cant use both service of gprs and 3g
simaltonously. and i was charged as per 3g tarrif rate.
I told them immidiatelly to take some action regarding miscommitment done by
your representative and i told them that to activate my previous 98 rs
unlimited connection they told me that scheme is vanished from airtel. I am a
sales guy and i need internet connection thats y i activated 198 connection for
same 2 gb usage.

on 23 march 11 i again got an sms that my usage is approx 5100. again i talked
with Manju and intraction id is[protected] in which i explained each thing to
them they told me to be patiece and we will cut down the charges which is
included in my bill but let the bill generate first. Yesterday i got sms
regarding bill payment of 10600/-.
I want a complete solution.


QUESTION : why should i charge 10000 when my credit limit is 3100/-?

QUESTION : Why should i pay this amount when the fault is on your customer care
persons behalf.?



QUESTION : What is my fault.

Question : Why should i pay 198 for same usage which i previously paying rs 98
only?


Please take some action and suggest some solution as early as possble. I will
not pay my bill unless it get resolved.




Thanks and Regards,

Ravinder Sajwan

Contact Number-[protected]

I opted for MNP, leaving Airtel and joining BSNL, probably Jan 22, 2011. My mobile number was ported out and it worked from Jan 24, 2011. I had given dues upto Jan 24, 2011 to airtel.

First to my surprise, airtel didn't disconnected the number after Jan 24, 2011. Both the SIMs continued to work both way : outgoing and incoming. I made frantic calls to clear the picture and status of my number to Airtel for nothing. BSNL was also unable to spell out the exact status. But both of the SIMs continued to work. I could receive and make calls from both SIMs, meaning that both of the service providers were running my number. It was clear to me that a big billing problem is going to happen for me.

Now after two months in BSNL, BSNL disconnected my phone number. When contacted, they said that I have dues with Airtel. When contacted to Aittel, they demanded Rs 124 for a period Jan 24, 2011 to Feb 9, 2011, with out any mobile bill for this period.

Whereas I had bill from BSNL for the same period (Jan 24, 2011 to Feb 6, 2011 and Feb 7 to March 6, 2011), which was deposited with BSNL. Left without mobile connectivity, I had to just deposit Rs. 124 with Aitel. That too Aittel provided nothing at the time of deposit, that this is your last bill, nothing is pending against me, or the bill print/email of this period.

Now my question is, is that possible under MNP, that a mobile number can attract two bills for the same period of time? Isn't that a fault of the company arranging the MNP service. Why dues of a company are not reflected to the other service provider at the time of porting. And the companies are just blindly stopping and making difficult for the customers this MNP facility.

Should I leave this forum and go to a forum advising me on how to file a complaint in consume court? please

Amit Mittal
Chandigarh

Airtel Details Scam.

I recently recharged my mobile with 200 Rs and i got only 1 Rs at the time of recharge. After a Day it says my 3G is activated. I asked about the talktime i got ie 1 Rs, the retailers answers Ridiculously, " DID I CALL YOU TO COME AND RECHARGE WITH ME" infact i went inside his shop seeing Airtel Logo and a Sign Board which read AIRTEL.

So is this the way to talk and provide service....