[Resolved]  Airtel — STOP AD-BLALRT SMSes IN MY MOBILE

Airtel — wrong advertising

i have an airtel life time connection. some days back i received a message saying to e-recharge with rs. 96 and get unlimited GPRS facility, i promptly did it. i got talk value of rs.1 with that recharge, then i contacted customer care where i was told to call *567*11# . i did that and started using the net, that day i was not charged but the next day after using the net for 2 or 3 hrs my balance which was about rs 60 went to 15paise. again i called customer care, there the person who took my call told me that i had only 2 GB free usage, i confronted him saying that u have been advertising wrongly, he coud'nt reply and said that he is transferring the call to his senior but promptly disconnected the connection. i called up yet again. this time i got to talk to rajesh who told me the same 2GB free usage thing and that too during night time surfing. now my complain is that AIRTEL IS FLEECING ITS CUSTOMERS. WHAT IS THE MEANING O[censored]NLIMITED IF LIMIT IS ALREADY SET, DOES AIRTEL OWN A DIFFERENT SET OF DICTIONARY?

Airtel — Ads through mobile phone

Now a days when ever I try to make a call to any Airtel connection, I will have to wait for 1 minute for the call as the pre recorded advertisement will be played. I have checked with the the person who was supposed to get the call, and got confirmed that they can not hear anyting when the take the call. Do Airtel beleive that we are puchasing telephones and sim cards for thier ad purpose.

Namaste Mr. Prasad,

This is to inform you that your concern listed on 21 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Prasad,

We would like to inform you that your concern listed 21 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Dear Mr. Mohod,

Few days ago I received a call from one of your personnel and I have explained the problem to him. But as you have mentioned in your comment, I would like to clarify that the Problem still PERSIST. I am still receiving flood of messages from AD-BLALRT. Please do the needful. I hope this time I can expect some effective measure being taken by Bharti Airtel Ltd to resolve the issue asap.

Thanks.