Airtel Complaints & Reviews

Hello,

I am from Surat, GJ, IN using Bharti Airtel services for my mobile.
Yesterday, in evening, suddenly the GPRS on cellphone got disconnected. I thought it could for temporary period, but no.
I tried a lot many things: restarted the phone, re-inserted the sim but all in-vain.
I called the customer care helpline (121) for registering the complaint regarding the same. Then I spoke to one of the executives, he kept the line on hold for 5 mins and then at the end asked me to re-insert the sim and then try connecting. I did what they asked for but no luck.

I called back again and luckily got connected to the executive instantly. This is where the interesting part starts.
He asked me to stay online and kept the line on hold so that he could check with the issue. After couple of minutes this is what he said, "The superior division had turned off the services for four hours and that they had not received any confirmation regarding the same."
My friends who lives in other cities have no problems regarding 2G connection, also friends in other areas of the same city, Surat that is, have no problems.
I asked the executive to transfer the call to his superior/manager, he kept the line on hold and then disconnected the call. Well, I thought this could be a regular issue of many other problems (call drop, low network, low speed of gprs, less connectivity, etc...).
But no, I was wrong, why? I called the helpline number again and after choosing the desired menu options, it automatically got the disconnected. They have blocked my number from connecting to the customer care executives. I just woke up and tried calling again but same thing happened.

Can someone help me this issue? I want to take this thing further, may be in consumer court.

And airtel, please have a look at this issue and resolve it ASAP otherwise I am going to consumer court.

Thanks & Regards,
Kaushal Thakkar
[protected] (My airtel number)

I have recharged my number [protected] on[protected] with 199 rupees for which I got 2gb data for 1 month and I started surfing Internet normally and suddenly I got a message on my phone saying "you have charged 155rs for using 155mb of data" and my account balance which was about 230 rs. Deducted and left just 9 rupees instead of having an active data pack. I got shocked and called your customer care about 4 times but each time they said your problem is noted but they never gave any satisfactory solution. They started to cut the call saying your call is forwarding to senior officials and now if I try calling your customer care my call is not even connecting, they are cutting it without connecting. This is really very bad and disappointing services by airtel.

18th April 2013,

i am using airtel broadband and wifi modem model is 450 TC 2,
i was using this from January 2013, on 18th i had problem with wifi modem that not able to connet to my laptop and desktop( has wifi). I called customer care and they said connect through cable from modem and we will guide you how to solve. When person who has came to install they did not provide any cable to connect. i asked customer care executive they didnt give any thing then how do i connect, they replied sorry sir, you need to buy from outside and call us.

Finally i got cable and connected from modem and called customer care, they ask to wait online, 10 minuted gone( 50 paise per minute), they came back online and simply said sorry, technical persons are all not available right now and register complaint now, tomorrow our technician will come and solve ( complaint number is[protected].

19th April 2013,

Person called morning at 09.45am. i said 10-12 power cut in our area so kindly come after 12. they came at 12.15 but power not turned yet unfotunnate. then ask to bring laptop to solve and promised to come back on 1.30. I was waiting at the same time with laptop(permission from office). but person came around 2.45PM. technician mr. ragavan has tried to solve and he explained this model can be connected with firmware for selected wifi systems ( can not connect with mobiles). Even though he didnt solve this issue which is with existing systems.
meanwhile i called customer care by land line and i requested to change this model modem which is useless and not fulfilling wifi purpose. they forwarded call to escalation team. they said it is not possible and i felt that i did mistake to bought from airtel. then i requested to cancel my connection since i got cheated from airtel. Please note i didnt choose model. now they are saying this model has no option to connect all wifi systems. escallation team promised they solve this by changing this modem and gave phone call to technician who came. Technician said the not possible to change ( because they are outsourced party for airtel)
technician excused for 30 minitues that he bring one more person to solve this issue.

evening 7PM i called that technician and he promised to come once that person available. they did not turned up.

20th April 2013,

I called again customer care and i said everything happened. They apologized as usual and they promised that they give call back and give status about the same.
no one called regarding this.

21st April 2013,

technician called from airtel and i repeated the same 10-12 power cut. they came around 2.30PM. they came solve the firmware updation. i refused that and i called customer care i again i conveyed ever thing, i was shocked with their reply from Mr.Manikandan customer care executive, he said you did not buy from airtel sir, you bought from our agency, so you have call that agency who provided the same. i got irritated and tired to say again and again. since they are saying firmware is not available to connect mobile phones. i told them airtel has cheated me hence i don't want to be a customer of airtel hereafter even in digital tv.
Again i called customer care in evening, one more shock from them they said your complaint has been closed by today and what it says that firmware updation not available hence complaint has been closed.

SINCE MY PROBLEM NOT SOLVED.

Already 4 days gone.

HELP ME TO TAKE DECISION ( I do not want 450 TC 2 Model)

Regards,

Natarajan.K

MY AIRTEL NO IS [protected]
MY HELLOTUNES IS NOT PLAYING.
SUBSCRIBED ON 19/04/2013.

PIEASE SOLVE THIS PROBLEM

On 19/4/2013, I recharged my cell no [protected] for Rs. 347 through net banking, which didnt happen. Later I tried to recharge again for Rs. 300 but the recharge has not happened till now. My account is debited with Rs. 347 and Rs. 300. Please recharge the cell with the amount or refund back the money. kindly look into the matter asap.

Details
SBI Net banking
Ref no : IGH8085698 for Rs. 347
Ref no : IGH8106583 for Rs. 300

Hi Team,

I have a problem with my Airtel Postpaid number ([protected]). I am using this number from last 3 years and paying bills on time.Customer care told that the number shows as disconnected in the records hence I am unable to use the services (3G). Because of the issue I'm not getting the e-bill for this number neither am I able to create an account online to check my itemized bill.

This time my bill just shoot up to more than the twice amount.but these guys are not sharing the details as my number shows disconnected in their database.

I request you to please help me get this issue fixed as soon as possible.
I called so many times to customer care. They just fwd it to the supervisors and then on hold and finally disconnect it.
I spoke with several managers also but they also have no solution for my problem.
I am fed up with these guys.
I will have to get this number disconnected (which I don't want).
Please help.

Thanks,
Ramandeep Singh

Hello! M Kunal Malhotra .. in my case it's totally negligence .. i find that bharti airtel lost its goodwill .. i am using 2 numbers of airtel 1 in my mobile another in my tab .. on around 7th of last month my connection stopped working .. means there wasn't any speed at all i tried to get them recharge .. but no result .. then i called there headline n it was surprising that with all different ppl i talked with dint had any answer to my query .. then i Cme to know tht maybe i have to wait till 10th soo that my last recharge's limit will get over .. but on 10th i tried again but with same result .. iwas soo worried Connie was around 5 days i wasn'table to use net .. then i called cust .care n ask if they can activate 3gb plan in 3g which costs 655 from there end if i get money in my account .. that office said yes he can do that i confirmed again he said yes he canteen in just a minute i got my mobile recharged with 700 with full talktime and my balance went to 770+ then that executive said he is activating 3gb plan and 655 will get deducted from my acc. N it's unlimited for 1 month and every detail i confirmed.. i again asked him tht u activated the right plan .. he was soo sure .. i started using it n was feeling quite ok after all those 4-5 days of tention.. but it shocked me when i saw my balance went to 0.01 just on 12th n then i called to cust .care again n in my very 1st call the person i talked with i told him everythng word to word n he admitted that it was that officer's fault n u will get your money back on or before 14th .. but it wasn't happened n they are soo ignorant that they won't even talk properly n never answers me point to point always said you will get call bk soon you will get call bk soon n i never got any call just got a message from them that your matters has been resolved .. but dint got a single rupee bk .. i told them that why you don't listen to the recording of our conversation when you have it ..but i don't know why they are doing this .. i explained them everythng word to word many times but they are not admitting their fault ..it was a case of pure cheating i confirmed everythng before giving any request i use data services regularly why instead of getting any good plan i will give them any request of paying them for every kb i use ? Its ridiculous .. i will surely go to consumer forum if they again deny this time .. hope you will understand my problem .. looking forward for your mail n what will be the result of your efforts for me .. thnx .. Regards - Kunal Malhotra ([protected],[protected])

My digital TV ID is [protected].

On 14th April'2013 I made recharge of Rs. 400.00 (I received message in my mobile for same too). But on next day message for low balance appeared in my TV. I called [protected] (tolled) to complain this matter repeatedly.(Toll free number is always busy.!!) E-mailed this issue thrice to [protected]@in.airtel.com. But this problem is not solved till today.

Ketan

MY MOBILE NO IS [protected] . PLEASE STOP SENDING ME MESSAGES FROM AD-BLALRT.
I JUST WANT AIRTEL, NOT TO TROUBLE CUSTOMERS AND STOP THE SERVICE OF AD-BLALRT SMS.

My Airtel SIM Card was damaged and mobile phone itself not recognizing when inserting into mobile phone.
My Mobile number is [protected]. Right now I have SIM Details and damaged SIM also.
This SIM Card belongs to Andhra Pradesh State. Now I am in Bangalore. How can I get duplicate SIM Card in Bangalore? Can you please tell me how I can get duplicate SIM card?

My mail:
ali.[protected]@gmail.com

Date of ERecharge: 19th Apr, 2013.

Airtel no: [protected] (used for wi-fi internet connectivity, 3G),

Current balance: talktime balance - yes, approx Rs 40, Balance MB - yes

I paid Rs 252/- to Shri Ganesh Shoppe, Kawadipat, Toll Naka, Pune Solapur Highway. He recharged with the said amount at 1020h, on 19 Apr, 2013. I came home and checked that "ERecharge not successful" Transaction ID[protected].
In the evening again the shopkeeper tried, but it remained unsuccessful.
I tried recharge through the internet before and after going to the shopkeeper. This was also not successful. I have already paid Rs 252 to Paytm.com (the web portal for recharge) and paid Rs 252 to the shopkeeper. Paytm apparently has a tie up with various organisations for recharge, I have successfully recharged using this portal earlier. The message that I get form paytm is that Rs 252 is not the correct amt. I tried with Rs 250, again got the same message.

Airtel website does not have an option of ERecharge for people of Pune, though I bought this connection on 24Mar 2013 from Pune itself.

My internet connection is working fine, but the phone calls with the same SIM card, when inserted into phone, also not possible.

The shopkeeper checked with Airtel customer care about the issue, he was told that once the balance MB finish completely, only then the recharge can be successful. Whereas this reply seems ridiculous, as per my knowledge I should recharge before my balance is 50MB. If I do it when MB is less than 50, that balance will get forfeited.

There was no way I could get hold of any customer care rep of Airtel, only recorded voices were there wherever I navigated on my phone.

I feel completely harassed. I need to complete important work on internet.

Thanks,

Nandini Mehta

heloo sir.. i justnow recharged for 100 rs.. but u are charging me unnecessarily like AIRTEL INF .. i already activated my 3G plan before 3 weeks..
but why ?? whats the reason for charging.. your customer care executive says like idiotically like "YOU ONLY ACTIVATED" its irritating me... if you want money means please go and beg somewhere.. don't cheat peoples like this...

i am not satisfied .

My number = [protected]

I want my money... its my rights... otherwise i will go consumer court

Hi,



My name is Soumalya Dutta.




I was a Airtel Postpaid Customer in Bangalore.



My number was: [protected]



The usual bill amount I was used get was around Rs. 1200 . But for OCT/NOV- 2012 airtel sent me a bill of 3500 which is abnormally high and naturally I did not pay .When the Customer Care (from Gurgaon) called up I asked to verify that and need a detailed bill (not just with the total amount but with call details). I had cleared all the billed till that month.



For which I didn't get any reply.



Then after a month airtel disconnected my connection.



Now after 3/4 months Airtel sending me a legal Notice and some guy calling threatening my parents that I have not paid the bill. I never said I won't pay the bill but before that I need enough clarification.

If airtel can't provide that it is not my fault but it is not at all an acceptable way of handling customers.


Regards,
Soumalya

Hi Airtel Customer Care,

I am getting below emails, which are on name of 'Anamol Sharma'. I am not anmol sharma. Please clarify why am i getting such emails. Please correct your records so that i do not get such emails.

Thanks
Vikas



[protected] Forwarded message[protected]
From: <Collections.[protected]@in.airtel.com>
Date: Fri, Apr 19, 2013 at 7:52 PM
Subject: FINAL REMAINDER FOR YOUR AIRTEL LANDLINE NO:-[protected]
To: [protected]@gmail.com
Cc: collections.[protected]@gmail.com



Pre-Litigation Case No. 318217

Date:[protected]

Dear Customer,

This is to inform you that our records shows an amount of Rs. 5264 /- remains unpaid till date on your airtel Landline number [protected] bearing a/c # 16560105 .
We have also initiated mails, reminding you to make the said payment, which you have ignored. Hence the case has been moved to our solicitors and a Lok-Adalath notice has been initiated on 25.04.2013 (Thrusday) at Sitting NO.255, office of Deputy Registrar, Basement, City Civil Court Complex, Behind Cauvery Bhavan, Bangalore. Between 11.30 am to 3.30 pm (Lunch from 2 pm to 3 pm) for amicable settlement of the above mentioned account.
The notice has been dispatched to your billing address. Hence request you to take the notice and appear in the court on the above mentioned date.

For any further clarification, feel free to contact:- Ms SHABANA on [protected]

Please do not reply on this e-mail for further communication, mark a mail to collections.[protected]@gmail.com
please ignore the mail if the payment is made.

Thank you
BHARTI AIRTEL LTD

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.


From: Collections.[protected]@in.airtel.com
Sent:[protected] PM 03:06
To: [protected]@gmail.com
Cc: collections.[protected]@gmail.com
Subject: FINAL REMAINDER FOR YOUR AIRTEL LANDLINE NO:-[protected]


Dear Sir/Madam,

Name: Anmol Sharma

Airtel Account No: 16560105


Regarding non payment of bills towards the above said account for a net
outstanding of Rs. 5264 which is not paid from past few months. This is to
inform you that payment needs to be made before 20/04/13, to avoid further
legal proceeding.

If payment is not made on or before the mentioned date, there will be a
legal letter which will be initiated from Lok-Adalat.

For further clarification, Please feel free to contact Ms SHABANA on
[protected]

Please do not reply on this e-mail, for further communication mark a mail
to collections.[protected]@gmail.com

Please ignore this mail if the payment is made.


Regards
Bharti Airtel Ltd

I took a Broadband service from Airtel on the plan , Pay for five months and get a wifi free on a Broadband plan, when i got the connection the connection guy said the WIFI won't be working on your mobile phones and tabulates. As a firmware was not ready for my BEETEL 450TC2 WIFI Modem. I asked him then please change the modem which has no such problems. He straight away told me that you have to buy a new modem for connecting other devices .

At time of purchase I clearly told the sales person of Airtel about my requirement. I want to know why that sales person hasn't told me that modems which Airtel is giving not suits your requirements and why Airtel cheats persons. Also I would like to know that if I want to connect only one device , why should I need a wifi to connect. This Incident forced me to think that Airtel using this offer to collecting the money from innocent peoples.

I have raised many complains about this issue in Airtel but no response till now.


connection details
No# [protected]
Name# Ankit Jain
Contact details [protected]

I had availed Airtel DSL Broadband connection (Airtel Landline No: [protected], Account No: [protected] at my residence in the year 2011 in the JP Nagar area in Bangalore. I applied for a shift in residence to Bellandur area in Nov 2011. Airtel customer care replied saying they cannot offer the same broadband service in Bellandur area and following this, I asked the customer care to disconnect my broad band connection permanently. I clearly all my outstanding bills till Nov 2011 and did not utilize broadband service from Airtel starting Dec 2012 as I already had moved to my new residence in Nov last week.
However instead of taking action on my request for disconnection, the Airtel representative changed the bill plan to a lower speed one in Dec and continued to bill me for the following months and the customer care was harassing me over the phone every week to continue to pay for the service in anticipation of future connection availability at my new residence at the changed bill plan. I repeatedly informed them over phone and email that I have requested for disconnection and paid all my outstanding dues and that the matter is pending at their end and I am not liable to pay anymore for service that I have requested to be terminated. An Airtel executive came to my new residence and collected the modem/Wifi router, but did not even give me back my deposit for the device in Jan 2013. When I asked him for a receipt, he said there is no receipt for return of modem and that the money will be directly credited to my account. However, I didnt receive the money and Airtel continued to send me reminders to pay an outstanding amount of Rs 2937 for the following months. In March 2013, I received a letter from Collections.[protected]@in.airtel.com saying if I dont pay the outstanding amount, a legal letter from LokAdalat will be initiated.
I promptly replied to airtel.[protected]@gmail.com, explaining the context and stating that I was not liable to pay for service when I had asked for disconnection and I cannot be made to pay for Airtel's slack and erroneous billing. I received no response to any of my emails.

3 days ago, I received another email from Collections.[protected]@in.airtel.com threatening me to pay bills or face legal action. I replied in email once again to collections.[protected]@gmail.com explaining the same story. Today, I get a threatening call from a lady representing Airtel legal department asking me to pay my outstanding or face legal action. When I tried to explain to her the situation, she didn't seem capable o[censored]nderstanding and kept repeating 'pay your bill or face legal action' as if she was a call centre employee with a script.

I am tired and exhausted with Airtel, harrassing me for 5 months now about an issue which should have ended in Nov 2011 itself when I asked for disconnection. Please take this matter seriously and resolve it.

There are thousands of such cases across India from consumers and Airtel needs to act responsibly towards its consumers and stop harassing us for money that is undue. If all the consumers would unit, Airtel would be facing a hard time setting in court for consumer complaints.

- In November 2012, I relocated to Bangalore and had asked Airtel for 2 connections, 1 for a regular connection and 1 for an iphone (micro-SIM). I was allotted both numbers, however the number for the iphone & 3G services for A (fraud number in question) was not working.
- Since the original micro-SIM was provided by the agent, when I escalated the matter on calling 121, I was told to get the micro-SIM card changed at the nearest Airtel outlet. I accordingly did so, handing back the old micro-SIM and was given a new micro-SIM for the number B, which I continue to use for my iphone. I was told the number A was cancelled after the micro-SIM was returned
- I subsequently obtained another number (C, normal SIM) from Airtel for a family member which is in use.
- Today I have come to know that Airtel has been charging me for the number A which I have never used, which never worked, and which I had
replaced with the number B. I am told by Airtel than an amount of INR 2771 is pending since November 2012.
- On account of this, Airtel has also barred outgoing calls and SMS on the other number C.
- I would like to point out out that till date, I have not received a single bill (e-bill or physical) for the number A for which Airtel today
claims INR 2771 is due. On March 29th 2013for the first time I received a message from Airtel on this subject at all. More importantly, I have never used this number and fail to understand how I can be charged.
- Let me reiterate - the micro-SIM for the number A was not working when it was given to me and was returned to the Airtel dealership for a new
micro-SIM.

The number C was once again deactivated without information yesterday and we have been crying hoarse ever since asking Airtel to show us 'evidence' of even a single mail they would have sent us regarding the non payment of dues on the fraud number. And they have been claiming to send us electronic bills via emails on an address that doesn't even exist! All this when they claim to have all our documents to prove that this number was really ours! They have been asking us for executive details etc which we never kept track of since there were some 10 different people who came to hand over and take back the non functional SIM cards, in November 2012.

Since March 29th, we have been following up with Airtel and all our explanations, emails and calls have fallen on deaf ears. Promises of 'senior appellate officers calling back in 2 hours' and 'investigations are in progress' have all been futile as they have begun harassing us again for the payment of dues on a number we have never used. As I had mentioned earlier, I recognize that this could be a case of either a
gross operational error or a case of serious fraud. In either case, the
customer should not have to bear the cost.

I had received a general enquiry from Ms.Chandni of Airtel's Andheri ( Chakala) branch which offered me Airtel 3G USB Modem Data Card
at Rs.700. I purchased the Data Card whose SIM Card No.is[protected]F and Data Card IMEI No.is [protected]
and their executive Mr.Rushabh was send by them to collect the documents.

The said person had just come to complete his call , he was neither aware of the documents , nor when and where stamp or sign had to
be taken. I kept on reminding him to take the signatures as and when form was filled and documents were being provided. but Mr.Rushabh and Ms.Chandni kept on assuring that the card will be activated on the present day itself in the evening or probably the next day morning.

But till now i am just waiting for the card to be activated and the data card to be working.When contacted reasons for non activation was incomplete documents and stamp and signature not provided. I also lodged complaints with their Managers Mr.Neel,Mr.Vijay and Mr.Ganesh but they were too busy to call back. I also tried to contact Ms.Chandni and Mr.Rushabh but was given the reasons that they are not available and they are on a half day leave.

I am not able to understand the whole scenario where and when i was wrong , whether i was wrong in purchasing the card or in providing relevant documents.

I hope strict action will be taken against those involved since this had led to a lot of harrassment to me by making wrong commitments to me and by not even bothering to provide reasonable answers.

Complainant Name :Mr.Yatin Vishwakarma Mobile No.[protected]

i need out going call detailes because my airtel mobail loss and i need number so i need outgoing call details please send me my email id [protected]@gmail.com [protected] i contect airtel custamer cer but thear not hellp full and they not hellp proper.

Hi,

Nowadays i hear/see lot of complaints with regards to the Airtel services and their customer support, since its a competitive world, i thought that one in thousand might have had a bad experience with the Airtel service/customer support.

In-fact I was one of the big fan of Airtel as a service provider, but things have drastically changed from last week, as i have purchased a 4G Wireless LTE Router for a price of Rs 4999 and opted for a 4G Post-paid sim card. It&#039;s been almost a week i got the connection and the sim card has not been activated and still am calling up every day 5 times to the Airtel customer support and its Zonal manager. Every other day Airtel Zonal manager confirms that it will be activated, but nothing happened so far, as all the promised are just the false promises just to calm down their customer for some time.

Even before buying this 4G Broadband Wifi LTE, i did lot of research in the internet about their 4G LTE service and customer support in Bangalore. I have read lots and lots of complaints on Airtel service and customer support. (e.g. Sim card doesn&#039;t get activates on time, poor internet speed, speed fluctuates, not getting the speed what Airtel promotes etc). But i did not trust those complaints and opted for the Airtel 4G with the trust i have in Airtel.

It&#039;s so dis-appointing and sad to say that all those complaints which i have seen are true and am getting punished by Airtel for my bold decision on choosing Airtel :-(...!!

Thanks,
Kumar