[Resolved]  Airtel Telecommunications — Unnecessary activation of Services

AIRTEL PRE-PAID SERVICES — FAULTY PREPAID SERVICES

Respected Sir
I am a Law Student in ILS Law College Pune. My No. is [protected]. I have a Airtel Mobile with prepaid services. Before 20-30 days i have recharged my prepaid account with Rs.265/- voucher. the dealer of that voucher gave guarantee/agreed that you will get total amount out of 265 to 265 amount. (top-up) but i faced so many difficulties i.e- In Stead Of 265, they have given me only Rs.235 amount. Later on i have gone to their office situated @ Tilak Road, Pune & told my Complaint to them but they gave me suggestion that come tomorrow, because their server was not charge due to low electricity so they their computer couldn't display my account. later on i approached them according to them. but they gave the same answer & told me that your account was in minus situation so they deduct from my account Rs.60/- out of 265 (recharge Voucher), How can i have minus account?, How can they Deduct from my mobile's account & my money? I have Prepaid Account. They have disconnect their Services or outgoing calls after ending the Prepaid balance, so they have no right to deduction. I have not purchased from them any extra service. After that they gave me suggestion that approach to their call center ( Consumer Care Executive). They have also refused me to tell me about same not given me satisfactory Answer. After 2-3 days again i approach to them & told them that Please give me your head office's fax no. & phone no. so i can send my complaint to them through fax but they refused to give me those details & also told me that they have not give to anyone these fax no.s & phone no.s of their head offices in Pune which is situated (Bharati Airtel Limited) @ PMT Bhavan, Swargate, Pune. Their Consumer Care Executives Also Refused to give me these details . I also told them I want to file a complaint in "Pune District Consumer Forum" in this regard, so i want these fax no.s.

I have another problem regarding "Unnecessary messages & calls through AirTel's Network." I am in very distress because of their these kinds of services. Their Consumer Care Executives also not avail whenever i want to call them for difficulties. I am Facing these kinds disturbances. Please give me relief from this. Please take cognizance of my Case. I will file Public Interest Litigation to challenge.

Airtel Telecommunications — adverts

Hi
This is Ajay. Inspite of repeatedly telling the customer care to bloc all adverts from past 6 months I am still harrased by adverts. I get about 50 to 60 advertds adaily and it jams up my inbox please do something about this.

Airtel Telecommunications — delivery of text messages

dear sir/ ma'am

1 i am a bsnl post-paid subscriber([protected]) & am facing a peculiar problem wherein my sms to a particular pre-paid airtel no.([protected]) in north-east India are not gettin delivered

2 i have mentioned the problem as peculiar because

(a) my calls to the no. get through
(b) i am recieving sms as well as calls from the said no.
(c) neither me nor my friend is facing any problem regarding sending/ recieving sms or making/ recieving calls from any other no.

3 i am facing this since the evening of 24th july

4 bsnl authorities have said that the problem is not in their network

5 after continious correspondence with the your customer care over the phone i was advised by the officials to register the complaint on the web-site

6 you are requested to take necessary action at the earliest to resolve the matter

thanking you
yours' sincerely
vishal sharma
[protected]

Airtel Telecommunications — fault in services

I took airtel prepaid connection on 15 Jan 2009 from mobile store(Bagadia Bhawan,C-Scheme,Jaipur), that time i submitted my ID proof as the connection was in my name, everything was going smoothly but few days back i received a verification call from airtel and they asked me my details when i answered them they said this number does not belongs to me. On 24th Aril 2010 my phone was deactivated by airtel without any prior information.After taking services of customer care they started their services.On 5th may they again send me a msg to deactivate my number and on 6th may my incoming and outgoing services were taken back by them.I have talked about the matter to staff of Airtel office in Ganpati Plaza and to the Distributer in mobile store, they are not responding to my problem and are not ready to solve my problem except suggesting me to change my number. Hence I need your interfernce in this matter and help me to find out where my ID is being used.

the telecommunication companies must be bound to keep a record of the numbers and addresses on which numbers are distributed and should have any clause for distributors so that they may not create such problems. government should take necessory action. this is the reason why crime rates are being increased and the matter should be taken seriously.