[Resolved] Airtel — Threatening Collection Calls | |||
Dear Sir/Madam I am writing this letter to you to express my frustration and disappointment in dealing with Airtel collections/payment team. This is in reference to my mobile #[protected], which is not working anymore. I did not make my payments due to unforseen circumstances on this connection, but I have always been in touch with your customer care/collections team and promised to make payment. In spite of this commitment, a couple of weeks ago your collections agent (Mr X @[protected]) violiated your 'Privacy Policy' and 'Fair Business Practice Code' by sending a SMS to all my contacts that I had defulted on payments( He must have got this from my invoice). Yesterday morning however he called back and started demanding the payment as they had to close their accounts for this month. He was absolutely rude and anything like professional..He thretened me to repeat what He did a couple of weeks ago and also told me to wait and watch for the consequences.(Ridiculous and Unprofessional). I called back and spoke to Supervisor who is supposed to be a Team lead, he however refused to listen and hung up on me. I have been insulted and abused by your company professional. You have to deal with me on this and not my contacts..Its only going to make me more arrogant in dealing with you. Now I have decided to take this up personally with the Consumer Court for poor business practices and harrasment. While I definetly owe you money, you cannot thrash me for it..I have decided to deal with this legally. Please keep your team's Informed. In case you wish to discuss this further, I am on [protected]. Sunny Vidhan Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Hi Saurav,
Currently my account is being handled on mobile number [protected]. A call from the number "[protected]" was again recieved 15 minutes back. The person on the other side started the conversation by saying- "Chutiya" bana rahe ho. Payment karoge ya nahi.
I want to understand what langua is this, and who in the world, gave you the authority to speak to a consumer, like this? And when i asked him to controll his language, he starts threatening me. I really want to understand how and what kind of people you hire and place them for customer service department.
I demand a strict action before i file a legal complaint of harrasement against airtel customer service.
Currently my account is being handled on mobile number [protected]. A call from the number "[protected]" was again recieved 15 minutes back. The person on the other side started the conversation by saying- "Chutiya" bana rahe ho. Payment karoge ya nahi.
I want to understand what langua is this, and who in the world, gave you the authority to speak to a consumer, like this? And when i asked him to controll his language, he starts threatening me. I really want to understand how and what kind of people you hire and place them for customer service department.
I demand a strict action before i file a legal complaint of harrasement against airtel customer service.
Namaste Mr. Vidhani,
This is with reference to your post dated 17 September 2013. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com
Look forward to hearing from you.
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is with reference to your post dated 17 September 2013. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com
Look forward to hearing from you.
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Customer???? Where are you??
Dear Saurav,
Its really a shame to on your side, wehn i see your comment, that "We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response".
You know why its a shame... coz i did respond to the calls and i did speak to a person from your team. and i did tell him the whole story. He assured me that, he will take further actions. But guess what, there was no action and nothing was done.
Anyways, there is one small update. As per the last conversation from airtel corporate collections department, the total outstanding was 6800, which after discounts and removing the security amount was reduced to rs 5000. I have already made a payment of that.
But today, i received a bill of airtel, which says i need to pay 2500 more. and when i called customer care of Bangalore, they say you mobile connection was temporarily suspended. How is that even possible, coz i received a closure email from airtel.( Please refer attachment)
How do you guys work? Are you even coordinated? Do you guys work in sync? You know, a government agency works better than you guys. You tell me you tried calling me and i speak to some one else, and then you post that you could not reach out to me.
anyways, i have had the worst time of my life dealing with you guys. One last thing from my side. Am not paying those 2000 bucks. And i demand justice to whatever trouble you guys have baught me. And yes, one more thing, You guys are WORST.
Its really a shame to on your side, wehn i see your comment, that "We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response".
You know why its a shame... coz i did respond to the calls and i did speak to a person from your team. and i did tell him the whole story. He assured me that, he will take further actions. But guess what, there was no action and nothing was done.
Anyways, there is one small update. As per the last conversation from airtel corporate collections department, the total outstanding was 6800, which after discounts and removing the security amount was reduced to rs 5000. I have already made a payment of that.
But today, i received a bill of airtel, which says i need to pay 2500 more. and when i called customer care of Bangalore, they say you mobile connection was temporarily suspended. How is that even possible, coz i received a closure email from airtel.( Please refer attachment)
How do you guys work? Are you even coordinated? Do you guys work in sync? You know, a government agency works better than you guys. You tell me you tried calling me and i speak to some one else, and then you post that you could not reach out to me.
anyways, i have had the worst time of my life dealing with you guys. One last thing from my side. Am not paying those 2000 bucks. And i demand justice to whatever trouble you guys have baught me. And yes, one more thing, You guys are WORST.
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This is with reference to your post dated 17 September 2013. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33