[Resolved] Airtel — unnecessary balance deduction | |||
on 14th may 2012 i realized that my balance was unnecessarily deducted around 250 bucks... wen i called them to complain they only gave me a complain number and dis nothing til 18th may(they had promised that they will revert the balance til 16th may by 6 pm) nothing has been done so far... i called them twice and the put me on hold to talk to some senior and in spite of me not willing to talk to any senior they forcefully transfer my call on some hold and then there is no reply.... till now my balance is deducting and its around rs 300 til now that has been deducted... my mobile number is [protected] Was this information helpful? | |||
Oct 19, 2016 Complaint marked as Resolved Verified Support Jan 30, 2013 Airtel Customer Care's response Namaste Ms. Kashyap, We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at www.airtel.in/airtelpresence We assure you that we are committed to resolving the issue to your satisfaction. Regards Sandeep Kumar Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
59 Comments | |||
Comments
my balance is deducted without any reason and when i complained 2 customer care i was told that u'l get refund within 48 hrs but i did not get any refund and my balance is still getting deducted 5 rupees per day since 7 days.i would like you 21 look into dis matter and do the needful.
Reply
AirTel — unnecessary deduction from balance
Hi,There is a deduction of Rs 7 every week due to the subscription for christian smart alerts package which I had not subscribed for. This has been going on since 2 months. I tried to contact customer care but got no response. I want to discontinue this facility. My phone number is [protected].
Please look into this matter asap.
Geeta Gandhi
Airtel — Regarding deduction of Rs 1 everyday
My no is [protected]I have received a message from 64611001 Subsher Text based services And there is a deduction of Rs1 From my mobile phone
I have made a complaint to hte customer care many times But my problem is still not solved
The deduction is from Last THREE Months
Please solve this problem as early as possible
Airtel — Deduction of Rs 1 everyday from Airtel mobile
My no is [protected]I have facing a problem regading the deduction of Rs1 from last THREE month
I have received a message from 64611001 Subsher Text Based servece.
Since August the Rs1 has been deducted
I was really angree that the customer care neglecting this problem I also make a complaints through internet
Please Deactivate this and solve my ploblem as early as possible
AIRTEL/Mobile — Unnecessarily deducting rs.10 per day
I haven't subcribed to any Airtel Wap . but everyday rs.10 is deducted from my balance. I m getting msg from 64611010.The message is Thank u for using subscription service on airtel wap. u have been charged rs.10 .enjoy http://w.igfun.com. I already informed it to airtel customer care 5 times. they didn't take the action. i want the solution immediately. My mobile number is [protected] I 'm A.K.Mahesh. i accidently clicked a link on one webpage. it led me to page stating that i 've subscribed to airtel wap services(m.igfun.com). i want to deactivate as i was been charged rs.10/- per day.i 've complained to airtel customer care too, but i didn't get that good reply from them.
so I kindly request you to deactivate me from m.igfun.com
A.K.Maheswara Rao
([protected])
so I kindly request you to deactivate me from m.igfun.com
A.K.Maheswara Rao
([protected])
My name is Rajan Chakraborty. My mobile number is [protected]. At first Rs 10 was deducted from my account but i did not use any airtel service. After that everyday Rs 1 is deducted from my account. I complained regarding this to customer care and they said that they would stop this but this is still not stopped and balance is deducted everyday form my account. Please do anything to stop this. I am a student.
Airtel — Unnecessary balance cutoff
Dear sir,I have a complaint about your unauthorized charges. I have activate "Gup shup pack" on one number which has to be charged Rs. 15/month, but the company has charged Rs. 60. I don't know why this happen. I request to you to resolve my problem or refund my mobile balance as soon as possible. My mobile no. [protected].
Airtel WAP — deduction of unnecessary money from the balance
I'm facing the problem of deduction o[censored]nnecessary 10 rs any time.its coming from 64611010 describing text based service subscription from the site tashan.com.i want to get it unsubscribe as soon as possible or i have to harsh step against this. my mobile no is [protected]. every week my 20 rs gets deducted. when called, they give lame excuses.
please do something to help me.
please do something to help me.
AirTel — FOR UNNECESSARY BALANCE DEDUCTED
Sir,I want to inform you that my balance is deduct from some days. I was inform to customer care & they said they don't do any thing for this. One time they said some services are used by you and after sometime they said if you want to complain in consumer forum then you also try there, we have no any worry.
so I want to immediately unsubscribe "TEXT BASED SERVICES" as lot of balance has been deducted from my aitel no. [protected]. and please take any action immediately.
AirTel — Unnecessary deduction of balance deduction form the mobile
Sir this is sai raghavendra kumar using the airtel prepaid services from last 3months.They introduced the "8008"series .But they are deducting the money for the custmer account for also not activated services i had deducted the nearly 30rupees frm my account in case i did not activate the services of friends chat services.My number is [protected]
AirTel — deduction of unnecessary balance
i have activated night pack of airtel on my number and last week they cut 35 rupees from my account and now this week also after activation of internet of night they cut 50 rupees more after charging of night pack. what the problem with airtel.they keep on cutting unessecary balances.Airtel — Unnecessary balance deduction; no redressal
Every month or 2 my prepaid balance gets deducted by Airtel for no reason.. it subscribes my number to services I never asked or intended to subscribe and charge Rs. 20-50 occasionally.. I had to call the customer care around 5 times to get this stopped. Today I was using my home's WiFi network to surf the internet and Airtel live charged me Rs 20 for browsing when it had nothing to do with Airtel.. I clearly defined my access point as my home wifi network..I had to make 4 calls to make these so called customer care helpers understand the problem (some not responding at all and some don't know any solutions but keep saying irrelevant things) and I somehow got to speak to a higher authority.. while I was speaking the call got disconnected as Airtel charges even to speak to its own customer grievance cell, and 50 paise kept being charged for every call I made.. This may be the zillionth time I called their customer care due to some or the other problem of their own.. I've never had to bother complaining to service providers like Tata Docomo or Idea for anything at all.. How long can you just let a company run like this cheating prepaid customers and not addressing their problems?Airtel — Rs1 deducted everyday without any reason
My balance is getting deducted for airtel music portal subscribtion service, which I have never subscribed to. For every day, I get Rs1 deducted from my balance. My number is [protected]. Plz help me to get rid of this problem.I have already notified through customer care 121, they told it will be resolved. But toda I am getting the same message.
i have become a victim of this! i was charged heavily by Airtel saying that I have used Airtel Live Wap instead of Airtelgprs service. Airtelgprs service was free to me...
I had to pay a heavy bill of 5000-00 for 10 days usage. and because of that I have ported my number to Aircel ! so everyone beware while using Air Tel Live. If you have post paid service, please call 121 and disconnect Airtel Live service immediately. that is their money making machine !!! Cheating people!
they activate it by default, while their all plans for internet as based on airtelgprs ...
I had to pay a heavy bill of 5000-00 for 10 days usage. and because of that I have ported my number to Aircel ! so everyone beware while using Air Tel Live. If you have post paid service, please call 121 and disconnect Airtel Live service immediately. that is their money making machine !!! Cheating people!
they activate it by default, while their all plans for internet as based on airtelgprs ...
AirTel — Unnecessary balance deduction
Hi,I am using Airtel pre-paid service since last 4 years.
It is observed that some times Airtel provide me any stuff like Comadey Zone,
Caller tune. Earlier they stopped my Friends service and suddenly activate life time scheme on my number, but when I complaint they reactivate Friends plan. But again in December they activated life time scheme force fully with out any prior intimation. And yesterday they deducted 10 rs from my balance and the amount is still not credited as they had commited after complaining with in 4 hrs the amount will be credited back.
So, I request you to please look into the matter and please convert my lifetime scheme to my previous friends scheme. My Mobile number is [protected].
Airtel — Bal deduction without req and not providing what ever promise
Hi,I am Umashakar boda,user of AirTel no. [protected].
I am facing problem from AirTel since long time a few month before AirTel was activated lots of VAS packs without my request and charged me for same so I activated DND but still faced same prob. and their customer care service is pathetic even after we are paying 50p/3min for it so I bought dual sim mobile and stated using other idea connection.
recently when no portability has launched i thought i should change my operator as idea is giving me the better service and better rates,I req for the porting code i got that code next day and I got on call from Airtel that don't change your opretor we will reduce your charges without charging any thing from u.
so I recharged my mobile but AirTel has not reduced any charges for my no. i am charging at normal rate only.
what a pathetic service is given by AirTel is rally I don't have word to explain it.
Regards,
Umashankar Boda.
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