[Resolved]  Airtel — WRONG BILLING AND USELESS CUSTOMER CARE

Address:

Hyderabad, Andhra Pradesh

Dear Sir My Name is A. Sudheer and i am from Hyderabad, My complaint is very Serious and i am victim of Wrong Billing and inappropriate Customer Care Guidance. My Mobile Number is [protected]. i am using this number since 3-4 months and every month i am paying the bills on time. i am under Rs. 295 monthly plan where apart from Local and STD calls i have a free internet of 1GB ( 1024 MB as per Airtel) per Month. Every thing was going fine until up to 31st of July 2013. but on 1st of August My internet connection was stopped or barred by Airtel. i thought there might be a problem from Airtel so i waited for 2 Days, and i called there customer care team on 3rd or 4th of August 2013 to check why it was stopped. so, the customer care executive clearly said that the limit of my plan was Rs 1024 MB or 1 GB and i have exceeded it and i inquired how much i have exceeded then the Executive confirmed that i have used 1080 MB. so they have barred it. Then the Customer care executive called me after i kept the phone and said " Sir! there is an Rs. 199 Pack unlimited internet pack available for me if they can activate, then he only said as you are using the internet over 1GB this offer suits me. so i accepted and he also said this amount of Rs. 199 will be billed extra to My current pack of Rs. 295. but still i accepted. Then on 14th of Aug 2013 i have received a message from Airtel AZ-AIRCCM, mentioning " NAMASTE! MOBILE INTERNET USAGE FOR YOUR AIRTEL MOBILE [protected] AS ON 14 AUG 2013 IS Rs. 12381. PL PAY Rs.12381 TO ENJOY CONTINUED MOBILE INTERNET SERVICES.". Then immediately i have called up they customer care team to know what the meaning of the message is. " THE EXECUTIVE CONFIRMED, SIR! DONT WORRY THIS IS ONLY IF YOU WANT TO CONTINUE TO USE THE INTERNET YOU HAVE TO PAY THIS AMOUNT OTHERWISE YOU CAN MAKE THE BILL AS PER MONTHLY TARIFF AND USE THE PHONE AND MAKE AND TAKE CALLS, THEN I REPEATEDLY ASKED HIM ARE YOU SURE. HE ASSURED IT EVERY TIME AND SAID NOT TO BE WORRIED" But on 27th of Aug 2013, my bill will be generated and i sent my wife and asked to check and clear the bill at A. S. Rao Nagar, Hyderabad. When she went there we had a shock they are asking us to pay Rs. 14700+. is it some kind of a joke Airtel is doing with the customers. when i have used 1080 MB against 1024 MB AirTel CS Team said they stopped my internet 1st of August 2013. Then how this amount has become Rs. 12381 on 14th Aug 2013 & and how it has become Rs. 14700 + on 27th August 2013. Moreover after my wife returning back without making any payment to Airtel. They have sent me a message your E Recharges successful. Received Rs. 300 Vide E Receipt No. [protected]. is it some kind of joke or Airtel is Working with a team of Jokers. This is really worrying to me. how can i pay Rs. 14700 + towards mobile bill. that too with out Using internet from 1st of August. when my Free Limit is 1024 MB and My Usage is 1080 MB and that too Airtel Barred Service. and on 27 of August 2013 they ask me to pay Rs. 14700+. SAVE ME PLEASE.. REGARDS A.SUDHEER [protected]