Airtel Complaints & Reviews

I was using Airtel Corporate connection since Jan 2011, with monthly rental Rs 249 and there is other services was active on my number i.e. SMS pack for Rs. 98 and Unlimited GPRS Services for
Rs. 98. SMS pack was active to my airtel mobile number 88610XXXXX, and I was able to send 200 Local+Nation SMS/day and there will be no charge even though I will be in ROAMING (The
information has been provided by Airtel Customer Care) But When I received my Airtel bill for the month of Jun 2012, I noticed that there is some amount which was for SMS (200 Local + National SMS
/Day ) when I spoke with Airtel Customer care number they told me there is some roaming charge on SMS when i was in Roaming. I am just in dilemma when information was correct. The one which
has been provided before take services or the second which has been given in billing. After a wrong billing, I placed a request to cancel my number and Airtel executive has told me it will be canceled
by 9th July 2012 11 A.M. and I will get a conformation call just before deactivating my number and then my number will get deactivated but I have not received any conformation call and number has
been deactivated on 5th July when I was waiting very important call from somewhere and due to this unexpected deactivation I have lost those call.

Dear Sir/MAdam,

I am Ratnakranti Silla and having my Airtel simcard with number [protected]. I am working in Pune and when ever I go to Andhra Pradesh, I will use my Airtel SIM card. In Pune also once in a while, I used to check this SIM card just to check whether it is working or not and used to give a call to my Pune number. Recently since I am getting Sim card registration failed. The same problem I faced when I used the Airtel prepaisd sim card last time and that number was [protected]. Again I took another number of Airtel and the same problem is coming again for me.

I need to travel to Andhar in August 1st week. I have given this number as my Andhra Pradesh number to all my friends and colleagues. Please make it into working condition as soon as possible.

Looking for positive and fast response.

Thanks in advance!!!

Regards,
Ratnakranti Silla.

Hello,I am Anish Waghulde from jalgaon. My mobile number is [protected].

On 18 july 2012, I contacted Airtel customer care person for getting information about Roaming call and SMS charges and Roaming plan.

Your representive told about 43 rupees plan getting Rs. 38 as a main balance. In that He also told that validity is for 6 months and I deactivate it at any time. We confirm this from your two different representive. After that both are told same thing as i mention in above.

I recharge Rs. 43 on my number name "Roaming freedom". But i didn't receive any main balance till today. Your person told about that balance, we got very soon. But not receive.

As previous conversation with your customer care representative, today 23 July 2012, I going to de-activate the service but all our person says this is not possible. You have to stay in this service for 2 month.

Again i call customer care, different answer, This is not done by me, i don't know how to do. This scheme for 3 months.

Again I call customer care, They told this is for 6 month. No option to de-activate. You have to pay as per roaming charges.

Again call customer care, I told them what the representative told on 18th July, the answer of him is, Sorry sir, Wrong information provided to you.
We cant do anything regarding that. You have to pay for charges as per scheme.

Again we call, this is shocking answer by you person,""" This scheme is for 3 years"".

I found that this plan validity increase as representative changes. Your employers have very wrong information related to plans and provide wrong information to customer.

what is this? Now, I lost my old Friend's plan because of your wrong information. This is not acceptable.

I want my old scheme as previous plan. Please do for that otherwise I going to consumer court against Bharti Airtel telecommunication.

From morning I found many different answers that making mis-guidance of me. So please solve this problem as possible as soon.

Hi, I am working with a renowned Private Sector bank as a Vice President. I called up Airtel Digital services for Cable DTH connection. they happily told me to register frst and connection will be up in a week after payment. I did the payment in June last week. I still do not have the connection. I was told by the Engineer first that my society does not permit thus he would need a mount for the same and asked me to take permission from his central office. After that the circle started. I must have called 15 times after that and every time put on Hold for 15-20 minutes, stating connecting to seniors for refund. After that the senior attends with no resolution. I spoke to Rohan on 9/7. Then Vikas on 10th July. After that to Sniors Avinash Singh, Sheetal and Indrajeet Rajoria with no resolution. Till date I do not have the connection nor the refund . This is pure harrassment of Customer. I do not want the digitalk connection now for sure. I will go in for some other company. However, I want to see it to it that this Comp[any is held liable for distrust and cheating of acquirnng customer money and not providing services.

The connection is registered with the name - Ajinkya Khedekar, Green fields Society

[protected]
Joginder Shokeen

Postpaid Bill limit 3500 but bill received of RTs. 10627.

I went to Malaysia and Singapore on 11th June and returned on 20th June Midnight. I got my ISD activated on 11th June only.
I was informed that my credit limit mentioned on my phone is Rs. 3500 and I cannot exceed the limit. But now the bill received is Rs 10,627. I did not receive any intimation from Airtel that my credit limit does not apply when you travel abroad. Also, it was not intimated that the services will not be stopped when you exceed your limit. Also, airtel say they pay in advance to the service provier for services, but they should have paid only 3500 and taken the consent of the user if he/she wants to exceed that limit or not.

The first unbilled amount message that I received was of 5990 as on 19th June,2012, when I was departing from Singapore to India. After that I didn’t make any call. I raised the same concern to the consumer care on 20th June only to avoid any communication gap. when I called consumer care, they said sir, once the bill will be generated the your bill be in your limits as the discounts are not included in this bill.

I still had my doubts so, I tried calling again and again and tried to get to the supervisors to sort the problem but no resolution was provided. I raised the issue to nodal officers, Airtel and appellate authority in the mean while to get to the bottom of this issue.

After two days of returning, my bill was 7700 Rs and after three days it was 9397 Rs. I was not even informed by Airtel about this hidden thing, and how was I supposed to know that credit limit has got nothing to do with isd services. If I would have known this I would have used a local sim of that country and avoided this problem.

Now I have started to note down the names of executives as well, as I am not getting any response from airtel. I had a chat with him (Mr. Prabhakar).
I asked him why you print the limit on the phone bill and what is its purpose.
Reply : Sir, so that you cannot exceed the limit and if you do so, your services can be barded.
I asked him to lock a complaint for the same issue
Reply : he refused to even lock the complaint.


In the case of Internet, whenever I exceed the download limit, a proper mail is sent to me and speed of download reduces as per the plan. Why this has not happened in the case of ISD Services. I logged my complaint on internet at several places but no response.

I had a chat with Mr. Kunal Gupta of appellate authority and he offered me a waiver of Rs. 1000 for not receiving an alert from the Airtel. Offer ID : F[protected]. Thanks to him for at least understanding the issue.

I have been offered a 1000 Rs waiver but the bill is three times the credit limit. Limit is 3500 Rs but the bill amount is 10627 RS. How will I pay ? Also, why should I pay for being cheated on the name of ISD Services ?

Airtel say I have been leveraged to make calls beyond my limit , but did Airtel take my consent before giving me leverage.

Airtel say, they have seen my past record and payment history and that’s why they allowed me to call.
Did Airtel ever see that whether I have even crossed my limit and how much bill I receive and pay.

Airtel say they cannot bard the services when you travel abroad.
But can Airtel tell me that as soon as I crossed the limit, why the airtel did not inform me.

Airtel say, it takes 48 hours or more to update the bill.
Was i informed when i activated my isd on 11th june that make wise use of phone as the bill updation is not in Airtel hands.

Airtel say I have to make the payment as i have made calls.
Airtel allowed me to call beyond the limit though I had a impression that I cannot cross my limits as usual and I am making use of it , as I have been doing from the past 5 years. also, I cannot call 121 to check my bill. How i am supposed to know that I am exceeding my limits.

All what i am hearing is Airtel process. Please let us know how the consumer is supposed to know the working of Airtel and if it so, before activating he/she should read all the documents and should think 1000 times before activating some service especially through Airtel.


First Airtel don't stop the services. Airtel don't even intimate that I have crossed my limits. Airtel allow me to call without intimating me and now they charge me for their mistake only. Is this called transparency?

Simply, this is keeping consumer in dark and no resolution has been provided for the problem I am being mentally affected and tortured by this kind of Airtel services.


I have been constantly following up with Airtel since 20thJune and today is 23rd July but my complaint is still unresolved. Also, i tried to contact airtel through different mediums, through calls, internet but it is really dis heartening to see that they pay no attention to you at all and also there is no cap on such distributors. They make the consumer suffer and when you raise the concern, it is feeling on the deaf ears.

Sir/ma'am, please take action against them. Also, if my country authority says that I am wrong , I will make the whole payment.But if they are wrong, I want some action/change in their behaviour so that no other user faces such issues in future.


Thanks and Regards,
Joginder Shokeen
[protected]
[protected]@gmail.com

I purchased a 3G Airtel dongle in March, 2012. It was not working well from the beginning and then stopped working in May, 2012. Since, then I called several customer care numbers of Airtel (121, [protected] and others), emailed them, went to Airtel Relationship Centre and to shop where I purchsed this dongle (Vijay Sales, Vashi).
Now, already around one and half months have passed.
My dongle is not working and with this kind of response, its guarantee period of 6 months will be over.
My complaint is not being registered and dongle is not being replaced.
Airtel has so many numbers they can food a person for months.
I am still having non-working dongle. The free 3G service of 3 months for the dongle also went unused.
Can someone help me getting dongle replaced and give me free 3G service for the period lost.

I am Neeraj.
Today i went to Airtel outlet,Rajouri garden regarding the MNP from vodafone to airtel.
I Provide them all the documents,but later they said to get the photostate of these documents
Its around 10:30 Am and no shops were open by this time and i wasted my 30 mins in searching for the shop.
This is the first outlet which i seen without the scanner.I have visited Vodafone store and Aircel outlet and they are well versed with all these basic things.
Are Airtel outlet are so poor that they wont afford a scanner/photostate machine or they have but they dont want to use for their consumers.I Am a regular airtel consumer and has around 5 airtel connections with 1 broadband connection.
My complaint is that please give them a photostate machine(comes with all hp printer) so that no other people would waste their time for such small things.
Thanks

Sir/mam,

I recharged my airtel mobile using rechargeseva.com. Amount got debited from my account, but not get recharged. Here with i have given the details for your reference.


Merchant Site URL : http://www.rechargeseva.com
Order Number: INF[protected]
Order Received: Jul 22, 2012
Total Amount : INR (Indian Rupees) 97.00
Mobile No to be recharged: [protected]
State Bank of India Account Holder : gobikannan
Billing Address : (As entered by the Customer)
no 2 saroj avenue, vgp srinivasa nagar rajakilpakkam chennai
Chennai Tamil Nadu
600073 India
Customer's Phone Number : [protected]
Customer's E-mail ID : [protected]@gmail.com
Customer's IP Address : 117.193.167.184

Please do the needful.

thanks & regards

Gobikannan.

Number Deactivation
Dear Sir/Madam,

I had purchase a airtel prepaid SIM card with valid document's after using 1 month company has bared my incoming and outgoing calls , i contacted customer care and come to know that due to negative verification of document they deleted my service, after providing all the related information on call and too many followups also not yet started my calls . From last 20 days I am not able to use my number AirTel fully stop my services.
I contacted to ARC and come to know that due to negative verification they had Deleted my number from Database .
I told him all the instaces which i am facing since last one week again he promised me to wait for again 72 hrs,
there is still 150/160 rupees balance in my account .

Customer Name - Vikas Jhunjhunwala
mobile No which is deactivated - [protected].
Contact Mobile No - [protected]

A humble Request to you that kindly look at this matter .

With Regards,
Vikas Jhunjhunwala

I am a valued customer of Bharti Telecom i.e Airtel over 5 years, I have complained for the very first time about a wrong charging of rs 150. But surprisingly they filed it & didn't give me any complain no. Later I called again in customer service oh my god that day the worst customer service I have ever had from Airtel. I am calling again and again @ 50p per 3 mins and every agent is avoiding my complains and routing my call to senior and after few seconds they practically end my call. I am very upset not because of my 150 Rs but I am using this connection for years and got this kind of payback. Will wait few days then determinately will borrow my number to another telecom service provider and will never suggest anybody to take this connection. I don't know if a company like Airtel charge their customer for calling customer service is this the proper way to serve or doing business !!! Shame Shame !!

fraud mobile service provider AIRTEL imposing charges deducting balance without content my number [protected] they have imposed multicontent sore charge 33 however they returned 25 after that these fraudsters have imposed 3g plans and wiped my entire balance AFTER THAT i recharged 98 again for 2g services that previously i was using from netbanking i have not reveived that recharge till now 3 days have passed very fraud company AIRTEL

dear sir/mam
i have lost my cell phone last night ..
please block my airtel sim.
Hunar [protected]

Hi,

Hope you re doing well,I am airtel digitel TV customer (Cus ID :- [protected]). I have purchced on 26 June,

Installation is done on 30 June, I have made a payment of 2890 Rupees online and select Economy Sport package with 155 channel including 15 HD channel.

I was told by service person and airtel customer care that you need to recharge after one month.

I have checked the channels and below channel were missed in my connection.

Star Cricket HD
Zee enima HD
Ten HD
Sony HD
ESPN HD ( how can you charge me for the channels which is already included in Economy sports package 404 INR)


Plus I have ordered Neo sport and prime. which was not in my package.

Now , today on 10 July my service is terminated due to negative balance.

I was surprised to see you have charged me for the channels which was included in my package completely free, and misguided me in the beginning and same on your website.

It was very painful experience in the beginning. I have already spoken with customer care, they are not understanding my point . There only focus to tell me "Sir recharge first to resume your services"

I have spoken to my local dealer, He told me that Yes , there is a mistake and he forwarded my complaint to Airtel, Till then recharge your account to view channels.

I think no one is thinking on customer service.

I hope someone other side in position to understand and help in better way.

Regards,
Yogesh Kumar
[protected]
chankyapuri ND 21

Hi,
I have been using Airtel 3G in my mobile with plan (5 GB 3G GPRS Free, thereafter 3p/10KB (After 6.03315 GB 100% Free) Rental Rs 750) from 25/04/2012 and the same has been deactivated on 26/06/2012 (After seeing June month fraud bill).
I was shocked to see the last bill (June'2012) of more than Rs. 4900/- and contacted Airtel about it. They are telling that for the given bill cycle the data usage exceeded the free limit.
I had tried to contact Airtel heldesk /Nodel/ Appellat many times, but there has been no valid resolution of my concern also they are not trying to understand customer frustration.

It seems that Airtel tries best to keep the customer Mis-informed to cheat them.

There is couple of points which I wanted to raise.
1) On 25/05/2012 I received an intimation message Airtel that my data usage is exceeding my limit. So I spoke to CC to confirm the actual usage. I was told that, to check the 3G data uses for the current bill cycle send a message “3G USE” to 121”. I did that I received a message back about the data uses which was showing 300 MB and they said to check data usage send message to 121 which is right don't rely on message directly sent by airtel. So I continue using the services keep track of the data usage I regularly followed the procedure told by Airtel and it was well within the limit.

2) On 18/06/2012 (i.e. the last day of the billing cycle) around 11:59 PM I checked my data usage as told by Airtel people it was showing 4.3GB. But when I contacted Airtel customer care for the billing error they said that I have used 6.3GB data which is false. Then I lodge a compliant to Airtel customer care regarding same (compliant num:[protected]. after 2days I received a call from customer care saying the that I have used 6.3GB, then I told them that i have a message which is showing data used was 4.3GB which was checked on 18th night, then they told to mail the screen shot of that message [protected]@in.airtel.com so I did the same. Their after I keep receiving mail from Airtel it says issue has been resolved and the data used 6.3GB and 4000+ bill is valid.
3),In mail they are said “Please be informed that on 05/06/2012, you have received an intimation message regarding the usage as Dear Customer you have exceeded 5209MB which is more than your allocated data usage. To upgrade your pack,SMS 3G to 121" on 06/06/2012.”
In this case on 18th why the usage was showing 4.3GB it clearly mean that Airtel is trying cheating the customer putting extra bill to customer.



I just want give a heads up to new customers who is going to take 3G internet, Don’t go with Airtel service provider they will make your life hell.

Dear Airtel
Thank you for cheating on me.
I had impression that Mr. Bharti’s company will have some ethic and concern for their customers, but in past one month I realized that I was a fool who was thinking in that way…
I was away from Delhi for 3 months for my official project that’s why I dint pay the bill and lines got deactivate for a month or two, when I came back I received a call from a guy regarding the payment I simple asked him that if I haven’t used the line then why should I pay the whole amount including late fees and rest.
Then he offered me to pay 4000 Rs. Instead 5740 Rs. (Including current month outstanding) and rest amount 1740 Rs. will be waive off as I haven’t used that for couple of months and I agreed and paid that amount after his commitment that lines will be active within few hours.
I had to wait 3 days to use me internet as they where claiming it is under process and will be active within 4 working hours. (I have called approx 20 times in every 4 hours interval to fallow up for 3 days)
Then I received a call from feedback team that we have found the person who has committed you the waiver and will update in few days.
After 3 days again my lined got barred and then again 2 days 20-25 calls, 4 hours commitment and then service resume…
After 3 days again my lined got barred and then again 2 days 20-25 calls, 4 hours commitment and then service resume…
After a week again my lined got barred and then I called to the guy who committed me the waiver and he said he will update soon and he released the line
After couple of days again my lined got barred and then again I called that guy but he dint answer the call approx 10 times my call was on wait and rest of the time it was ringing he ignored but somehow my line got released without any complain (I guess that guy only done that).
Now your guys calling me for my outstanding and today they have sent one collection executive to my home without my persimmon or confirmation.

Thank you Airtel Team for irritating me in past one month and letting me know that there were no as such commitment.

I would love to leave Airtel Services after such cheating, now you may barred my services because I will not pay a single penny to you people…

because now whenever i call your customer care they simply ignore the complain and if i request them to tranfer to any senior then either i have to hold 25-30 mins or they simply discounted the line...

sir
i was using my airtel number [protected],[protected],[protected],[protected],[protected] n i gt a cal from sum madam to get convert my other numebrs workin wid videcon n idea to port in airtel ....i agree n madam said mr.gurcharan singh from jalandhar whose number are [protected],[protected] .. he told me abt all the tariff plans n said me tht my all videcon n idea number wil be port in airtel the numer are as following [protected],[protected],[protected],[protected],[protected],[protected],[protect...⇄ n sum more number

nw tariff plan which he told to me

137 rs 17000 sconds free calling n cal rate 30 paisa to airtel 40 to others n 60 to landline n 200 sms local n national free

225 plan sum mins free n cal rate again 30-40-60 n sams free local n national

499 plan 20-30-60 with sms free both




he gave me sim of videcon n idea number to change after port n he told me earlier airtel number which are workin wil be automatically tranfer with all ports number in corparte connection ..n when i send msg from port mobile number to 121 with writtin bill plan (BP) i recived the msg i will gt 200 free mins n all calls rates in punjab .75paisa .....its a great cheating with me .n while doing the deal with me i asked abt any benifit if i gt all the numbers portable wat u giv to me ....he asked gt ur port n i will giv u one number which will end by 00001,00007 .... on tht basis i agree to port the number ..after tht i was callin him again n again abt the number he said i m just doin ur work wait 15 mins i will call u back bt never called n later he stop pickin my fone ..then i cal him from other number after 5 days he picked the fone n when i told him me callin n wat abt the number he said talk to my brother gurpreet he is worki on this whose number [protected] ... he directly said me tht he is our employee bt the number he has commited n wat he had commited is false n u will nt gt tht number ..i[censored] want tht number u hav to pay 150000 , i agree the number is paid bt y just to gt my 1 numbers port he give me false commitent .. i want u should take action against him as soon as possible otherwise with this way of workin airtel will losse the faith in coustmers....




1 . i want as per the commitment by ur airtel excecutive u issue me the number nw on vic basis he gt all my number port 00001 or 00007

2 . put all my earlier airtel number as commited in one corparte connection

3. as commited by the plan of 225 on [protected],[protected],[protected],[protected],

4. 499 plan on [protected] corparate plan

5. all earlier airtel number in corparate with plan [protected],[protected],[protected],[protected] with the plan of 225

6. and rest all number with the plan of 137

7. n as per comminted by 200 local n national sms free on any mobile




i want to resolve the issue as soon as possible as per the commitment by mr. gurcharan from jalandhar i hv already mention his number fr ur trackin ........ otherwise i will hav to go to consumer court fr this




i am really very disappointed by all this ... our a busiines firm ..we dont hav tym to check all this tariff in market gt call frm ur call center n ur selfish executive do so much false promise to just for there sales n after tht when the gt the signature they dont even listen to the coustmer n nt talk properly n stop pickin the fone




hope u do knw as ur selfish excective commited to me by anyway




n solve the issue soon




ved & bros(regd)

[protected](manik)

hello sir i a using air-tel 3g service from last 1 month as i had already reported this complaint 4 times but no action has been taken yet i do have an complaint number when i asked Ur advisor reagrding the status of the complaint which i made he disconnected the call he said that the problem is solved but its not. the first two weeks i am getting the 3g connection good but after that i am only getting the 2g speed that's to so worst now i really don't know what actually i need to do i had a wrd with couple o[censored]r colleagues they took the complaint but i don't know they actually working on them or not. so i need a help in order to sort out the problem.

Jo sewa maine lee hi nahin to uska bill kyon jode diya jata hai.