Airtel Complaints & Reviews

Mr. Sunil Mittal

I have tried pursuing this issue with your esteemed company many times and have even tried to contact the nodal center 3 times but have gotten no response. I hope that your company will keep on ignoring me and I can make the world know how after becoming market leaders you people are taking customers for granted.

This is to inform you that I was conned by some fraud who used the name of your company. This is only possible if someone from within leaked the info that I was looking for a connection. So much for quality experience.

This happened on January 2011, when I wrote this mail.

I reside in sector-51 in noida and airtel has reently started it's broadband services in this area. But i was constantly querying Airtel as I wanted to know when they will start broadband services in this area. I raised an online ticket about the same and was contacted by a guy named NAVAL who claimed to be the representative of Airtel. He came to my house and explained me about all the plans. Since he had in-depth knowledge of the system I trusted him and asked hime to set me up for a connection. He took 4200 rs from me ( 1700 for broadband and rest for iPTV). However after various calls to him and no response , I knew that i was duped. I called up the Airtel centre in sec-50 and they had no knowledge about the person. I called up the Airtel Nodal officer-NCR and somebody contacted me and gave me a ticket number. She also said that i will be sent a list of probable suspects with photographs. But I have received none. I also raised an FIR with noida police but nothing happened.

I gradually lost interest in the case. But i recently learned from newspaper that some guys were captured in Delhi who had duped a no of people with the same methodology. I would like to raise the same issue again with you people and would like to help identify the culprits. I don't know what is the policy of police or airtel about recovering money from the culprits would like to know the possibility of the same.

I am also sendig details about the culprit :
NAVAL, around 5'5-5'7 inches, wheatish, average built. He told me that he stayed near Malviya Nagar in Delhi. The phone nos he used to contact me are [protected] and [protected].

Hi,

I have taken a connection of Airtel DTH for my parents in Chennai. The Consumer number is Consumer NO: [protected]

For the past 15 days, there is no reception - instead it gives an error code: 4.

I have complained to Airtel by email and by phone 5 times already. There is NO reply from them. The problem still continues.

I am going to sue Airtel for pathetic and negligent consumer service.

We had Tata Sky earlier and there were zero complaints - we shifted to Airtel only because Tata Sky does not include any Christian channels.

Do let us know how we can take Airtel to court for billing us each day and not providing the required service to fix the problem.

Stay away from Airtel DTH. Airtel is a company with PATHETIC Consumer service - the term consumer service does not exist in their dictionary.

Thanks
Michael.

Hi,

06 August 2012, at 20:21, i received a call from [protected].
It came to my knowledge that call is from Pakistan. Although i also missed the call, but i am concerned about how did the calling person got my number. I would appreciate it if you would look into this matter.
Thanks.
Ghanshyam kumar.
Mob : [protected].

kindly refund an amount of Rs.100/- which was recharged through justrecharge.in on 5/8/2012through sbi online but it was failed due to some technical error.

regards
atul verma

The following phone numbers have been calling me for the past three months evry day from the following numbers. I have not subscribed to their network. I am on th DND list. I have complained to my service provider, Vodaphone about these calls but they were not able to do anything.
The calls are automated and these are the numbers.[protected],[protected],[protected], [protected], [protected], [protected].
Is it possible to dstop these calls?

I am a user of air tel dish TV and my customer id is [protected].in July 2012 air tel customer care called me and provide information regarding connection migration they said our engineer will do free visit and do the needful but no one come due to connection migration i am able to watch 30% channels which i have already paid .after that i have called air tel costumer care so many time they register my complaint and said that your problem will resolve with in 1st Aug but till date its not done. Truly very bad service.

hey i am "sonu" harpreet's friend. i just want to convey you that the broadband that was working in phase 11 in #650A was cutted just beacuse of the missunderstanding of the bill payment which was once given by harpreet singh but it was sent twice in one mounth so it was paid by him beacuse he had gone out of country and the exact amount of the bill was around rs 2600 after useage but they sent the bill with the amount of rs 3600 which is unfair soo i want that the exact amount should be sent to clear out the outstanding bill.

Dear Sir,
I registered as for DND service activation in the month of April 2012, airtel confirmed that dnd service will be active within 7 days, but still i'm been harassed by sms of telemarketers. Every time when i receive these non-sense sms, my blood pressure shoots up. Kindly request you to intervene in the matter. Most of the time these sms interrupt my calls and call gets disconnected.
please find below sms i took up with airtel, simply inform me that they have issued show cause to the telemarketers.

I do hope that you would help me to get rid of these non-sense sms.

Thank you very much

with warm regards,
venkadasubbu i. cm, Allahabad Bank, Chennai
[protected]


Dear Sir,

Date of receipt of promotional SMS/Call 23.07.2012

Time of receipt of promotional SMS/Call 02.06.47pm

Brief description of the promotion
AIRTEL 3G HIGH SPEED Data card starts with UNLIMITED Plans & speed on internet 7.2mbps,Broadband and DTH plans also available here contact:[protected]/[protected]


Telemarketer's SMS Sender ID/10-digit phone number[protected]

Thanks & Regards
Venkadasubbu I|Chief Manager IT|Allahabad Bank|Zonal Office|Zonal Information Technology|Centre|Vairam Complex|No.112, Sir Thiyagaraya Road|Chennai - 600017|[protected]|Mobile:[protected]
Notice: The information contained in this e-mail
message and/or attachments to it may contain
confidential or privileged information. If you are
not the intended recipient, any dissemination, use,
review, distribution, printing or copying of the
information contained in this e-mail message
and/or attachments to it are strictly prohibited. If
you have received this communication in error,
please notify us by reply e-mail or telephone and
immediately and permanently delete the message
and any attachments. Thank you
----- Forwarded by Venkadasubbu I/ALLAHABADBANK on 08/04/2012 01:36 PM -----
Venkadasubbu I/ALLAHABADBANK
06/29/2012 10:09 AM

To
[protected]@in.airtel.com
cc
Subject
[protected]Link




Dear Sir,

Date of receipt of promotional SMS/Call 29.06.2012

Time of receipt of promotional SMS/Call 10.04.35am

Brief description of the promotion
By a latest High Speed internet Data card Absolutely free and get a free antivirus worth Rs.900/- for dts pl call [protected]


Telemarketer's SMS Sender ID/10-digit phone number[protected]

Thanks & Regards
Venkadasubbu I|Senior Manager IT|Allahabad Bank|Zonal Office|Zonal Information Technology|Centre|Vairam Complex|No.112, Sir Thiyagaraya Road|Chennai - 600017|[protected]|Mobile:[protected]


[protected]@in.airtel.com
06/28/2012 09:42 PM

To
Venkadasubbu.[protected]@Allahabadbank.in
cc
Subject
Re: [protected] [|BAL|Qrc[protected]|]





Dear Customer,

Ref: Email dated[protected], regarding your concern related to receipt of promotional communication on your airtel mobile number [protected].

Thank you for writing to airtel and providing us the opportunity to assist you.

We regret for any difficulty caused to you.

We would like to inform you that your airtel mobile number has been registered with the National Customer Preference Register (NCPR) on[protected] vide unique reference number S[protected].

We understand that the unwanted promotional communication must have caused you a lot of inconvenience and wish to assure you that airtel works actively to ensure that this kind of communication is disciplined in order to provide greater comfort to all our customers.

In order to initiate an investigation into your complaint, and take appropriate penal action against the erring telemarketer(s), we would require complete details related to the Unsolicited Customer Communication (UCC) received by you within 7 days of receiving it. Please provide us with the following:

Date of receipt of promotional SMS/Call

Time of receipt of promotional SMS/Call

Brief description of the promotion

Telemarketer's SMS Sender ID/10-digit phone number

We hope that we have been able to fulfill your request suitably.

Please do write in for any further assistance.


Yours Sincerely,
Anubrata K
Customer Care
Bharti Airtel Limited


Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=93F[protecte...⇄ 9709AFB 1 1 4 7 670F[protected]E888C[protected]FF712739DE42061AFD135&refno=Qrc[protected]



[protected]Original Message[protected]
From: Venkadasubbu.[protected]@Allahabadbank.in
To: [protected]@in.airtel.com
Cc:
Sent: 28/06/2012 07:57:53 PM
Subject: [protected]

Dear Sir,

DND Registered customer

details of business message received on date i.e 28.06.2012

one day offer buy Reliance [protected]@Rs.1199/-sped up to 3.1 mbps/min plan
Rs.250/- unlimited Rs.750/- get 4gb pendrive/ipod @mcfee antivirus
[protected]/[protected]

recd @ 07.37:02pm on 28.06.2012

pl. take suitable action on the sender without fail.

Thanks & Regards
Venkadasubbu I|Senior Manager IT|Allahabad Bank|Zonal Office|Zonal Information
Technology|Centre|Vairam Complex|No.112, Sir Thiyagaraya Road|Chennai -
600017|[protected]|Mobile:[protected]
Notice: The information contained in this e-mail
message and/or attachments to it may contain
confidential or privileged information. If you are
not the intended recipient, any dissemination, use,
review, distribution, printing or copying of the
information contained in this e-mail message
and/or attachments to it are strictly prohibited. If
you have received this communication in error,
please notify us by reply e-mail or telephone and
immediately and permanently delete the message
and any attachments. Thank you
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Notice: The information contained in this e-mail
message and/or attachments to it may contain
confidential or privileged information. If you are
not the intended recipient, any dissemination, use,
review, distribution, printing or copying of the
information contained in this e-mail message
and/or attachments to it are strictly prohibited. If
you have received this communication in error,
please notify us by reply e-mail or telephone and
immediately and permanently delete the message
and any attachments. Thank you
----- Forwarded by Venkadasubbu I/ALLAHABADBANK on 08/04/2012 01:36 PM -----
Venkadasubbu I/ALLAHABADBANK
06/19/2012 07:11 PM

To
[protected]@in.airtel.com
cc
Subject
[protected]




Dear Sir,

I am a DND registered customer, but Business SMS are delivered in my mobile even after making complaints many times.

SMS received on date

[protected]

SMS content

Develop ur business by sms adds 1 lakh - 1800 Rs
Email adds 1Lakh - 1800
Datdbase 1Lakh - 1000 Rs
SMS Software - 1500 Rs
CT - [protected]

[protected]

SMS Content

Oneday Offer buy Relience net connect @Rs.1199/- speed upto 3.1 mpbs unlimited Rs.750/- per month get 4gb pendrive/i[pod player free [protected]/[protected]


Pl. do take suitable steps to stop sending sms to my mobile numbers. failing which I may file a suit against you.

Thanks & Regards
Venkadasubbu I|Senior Manager IT|Allahabad Bank|Zonal Office|Zonal Information Technology|Centre|Vairam Complex|No.112, Sir Thiyagaraya Road|Chennai - 600017|[protected]|Mobile:[protected]
Notice: The information contained in this e-mail
message and/or attachments to it may contain
confidential or privileged information. If you are
not the intended recipient, any dissemination, use,
review, distribution, printing or copying of the
information contained in this e-mail message
and/or attachments to it are strictly prohibited. If
you have received this communication in error,
please notify us by reply e-mail or telephone and
immediately and permanently delete the message
and any attachments. Thank you
----- Forwarded by Venkadasubbu I/ALLAHABADBANK on 08/04/2012 01:36 PM -----
Venkadasubbu I/ALLAHABADBANK
06/28/2012 07:49 PM

To
[protected]@in.airtel.com
cc
Subject
[protected]




Dear Sir,

DND Registered customer

details of business message received on date i.e 28.06.2012

one day offer buy Reliance [protected]@Rs.1199/-sped up to 3.1 mbps/min plan Rs.250/- unlimited Rs.750/- get 4gb pendrive/ipod @mcfee antivirus [protected]/[protected]

recd @ 07.37:02pm on 28.06.2012

pl. take suitable action on the sender without fail.

Thanks & Regards
Venkadasubbu I|Senior Manager IT|Allahabad Bank|Zonal Office|Zonal Information Technology|Centre|Vairam Complex|No.112, Sir Thiyagaraya Road|Chennai - 600017|[protected]|Mobile:[protected]
Notice: The information contained in this e-mail
message and/or attachments to it may contain
confidential or privileged information. If you are
not the intended recipient, any dissemination, use,
review, distribution, printing or copying of the
information contained in this e-mail message
and/or attachments to it are strictly prohibited. If
you have received this communication in error,
please notify us by reply e-mail or telephone and
immediately and permanently delete the message
and any attachments. Thank you
----- Forwarded by Venkadasubbu I/ALLAHABADBANK on 08/04/2012 01:36 PM -----
Venkadasubbu I/ALLAHABADBANK
07/14/2012 04:22 PM

To
[protected]@in.airtel.com
cc
Subject
[protected]





Dear Sir,

Date of receipt of promotional SMS/Call 14.07.2012

Time of receipt of promotional SMS/Call 04.14.03pm

Brief description of the promotion
Free Reliance Data Guard=3month rental free![protected]@[protected]@speed 3.1mbps [protected]@750. free postpaid sim+antivirus+reebok watch/t-shirt/4gb pendrive/memorycard ct-[protected]


Telemarketer's SMS Sender ID/10-digit phone number[protected]

Thanks & Regards
venkadasubbu i
Notice: The information contained in this e-mail
message and/or attachments to it may contain
confidential or privileged information. If you are
not the intended recipient, any dissemination, use,
review, distribution, printing or copying of the
information contained in this e-mail message
and/or attachments to it are strictly prohibited. If
you have received this communication in error,
please notify us by reply e-mail or telephone and
immediately and permanently delete the message
and any attachments. Thank you
----- Forwarded by Venkadasubbu I/ALLAHABADBANK on 08/04/2012 01:36 PM -----
Venkadasubbu I/ALLAHABADBANK
06/29/2012 10:39 AM

To
[protected]@in.airtel.com
cc
Subject
[protected]




Dear Sir,

I am fed-up with such nonsense sms messages, in case airtel fails to stop the same, I have no option but switch off to a other service provider.

Regards,
Venkadasubbu I|Senior Manager IT|Allahabad Bank|Zonal Office|Zonal Information Technology|Centre|Vairam Complex|No.112, Sir Thiyagaraya Road|Chennai - 600017|[protected]|Mobile:[protected]
----- Forwarded by Venkadasubbu I/ALLAHABADBANK on 06/29/2012 10:35 AM -----
Venkadasubbu I/ALLAHABADBANK
06/29/2012 10:09 AM

To
[protected]@in.airtel.com
cc
Subject
[protected]Link




Dear Sir,

Date of receipt of promotional SMS/Call 29.06.2012

Time of receipt of promotional SMS/Call 10.04.35am

Brief description of the promotion
By a latest High Speed internet Data card Absolutely free and get a free antivirus worth Rs.900/- for dts pl call [protected]


Telemarketer's SMS Sender ID/10-digit phone number[protected]

Thanks & Regards
Venkadasubbu I|Senior Manager IT|Allahabad Bank|Zonal Office|Zonal Information Technology|Centre|Vairam Complex|No.112, Sir Thiyagaraya Road|Chennai - 600017|[protected]|Mobile:[protected]


[protected]@in.airtel.com
06/28/2012 09:42 PM

To
Venkadasubbu.[protected]@Allahabadbank.in
cc
Subject
Re: [protected] [|BAL|Qrc[protected]|]





Dear Customer,

Ref: Email dated[protected], regarding your concern related to receipt of promotional communication on your airtel mobile number [protected].

Thank you for writing to airtel and providing us the opportunity to assist you.

We regret for any difficulty caused to you.

We would like to inform you that your airtel mobile number has been registered with the National Customer Preference Register (NCPR) on[protected] vide unique reference number S[protected].

We understand that the unwanted promotional communication must have caused you a lot of inconvenience and wish to assure you that airtel works actively to ensure that this kind of communication is disciplined in order to provide greater comfort to all our customers.

In order to initiate an investigation into your complaint, and take appropriate penal action against the erring telemarketer(s), we would require complete details related to the Unsolicited Customer Communication (UCC) received by you within 7 days of receiving it. Please provide us with the following:

Date of receipt of promotional SMS/Call

Time of receipt of promotional SMS/Call

Brief description of the promotion

Telemarketer's SMS Sender ID/10-digit phone number

We hope that we have been able to fulfill your request suitably.

Please do write in for any further assistance.


Yours Sincerely,
Anubrata K
Customer Care
Bharti Airtel Limited


Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=93F[protecte...⇄ 9709AFB 1 1 4 7 670F[protected]E888C[protected]FF712739DE42061AFD135&refno=Qrc[protected]



[protected]Original Message[protected]
From: Venkadasubbu.[protected]@Allahabadbank.in
To: [protected]@in.airtel.com
Cc:
Sent: 28/06/2012 07:57:53 PM
Subject: [protected]

Dear Sir,

DND Registered customer

details of business message received on date i.e 28.06.2012

one day offer buy Reliance [protected]@Rs.1199/-sped up to 3.1 mbps/min plan
Rs.250/- unlimited Rs.750/- get 4gb pendrive/ipod @mcfee antivirus
[protected]/[protected]

recd @ 07.37:02pm on 28.06.2012

pl. take suitable action on the sender without fail.

Thanks & Regards
Venkadasubbu I|Senior Manager IT|Allahabad Bank|Zonal Office|Zonal Information
Technology|Centre|Vairam Complex|No.112, Sir Thiyagaraya Road|Chennai -
600017|[protected]|Mobile:[protected]
Notice: The information contained in this e-mail
message and/or attachments to it may contain
confidential or privileged information. If you are
not the intended recipient, any dissemination, use,
review, distribution, printing or copying of the
information contained in this e-mail message
and/or attachments to it are strictly prohibited. If
you have received this communication in error,
please notify us by reply e-mail or telephone and
immediately and permanently delete the message
and any attachments. Thank you
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Notice: The information contained in this e-mail
message and/or attachments to it may contain
confidential or privileged information. If you are
not the intended recipient, any dissemination, use,
review, distribution, printing or copying of the
information contained in this e-mail message
and/or attachments to it are strictly prohibited. If
you have received this communication in error,
please notify us by reply e-mail or telephone and
immediately and permanently delete the message
and any attachments. Thank you
Notice: The information contained in this e-mail
message and/or attachments to it may contain
confidential or privileged information. If you are
not the intended recipient, any dissemination, use,
review, distribution, printing or copying of the
information contained in this e-mail message
and/or attachments to it are strictly prohibited. If
you have received this communication in error,
please notify us by reply e-mail or telephone and
immediately and permanently delete the message
and any attachments. Thank you
----- Forwarded by Venkadasubbu I/ALLAHABADBANK on 08/04/2012 01:36 PM -----
Venkadasubbu I/ALLAHABADBANK
07/27/2012 04:38 PM

To
[protected]@in.airtel.com
cc
Subject
[protected]




Dear Sir,

Date of receipt of promotional SMS/Call 27.07.2012

Time of receipt of promotional SMS/Call 04.33.27pm

Brief description of the promotion
RELIANCE SUPPER FAST [protected]@RS1199/- SPEED3.1.MBPS.MIN [protected]@RS250UNLTDMCAFEE ANTIVIRUS REEBOK WATCH OR MEMORY CARD FREE CT [protected]


Telemarketer's SMS Sender ID/10-digit phone number[protected]

Venkadasubbu I|Chief Manager IT|Allahabad Bank|Zonal Office|Zonal Information Technology|Centre|Vairam Complex|No.112, Sir Thiyagaraya Road|Chennai - 600017|[protected]|Mobile:[protected]
Notice: The information contained in this e-mail
message and/or attachments to it may contain
confidential or privileged information. If you are
not the intended recipient, any dissemination, use,
review, distribution, printing or copying of the
information contained in this e-mail message
and/or attachments to it are strictly prohibited. If
you have received this communication in error,
please notify us by reply e-mail or telephone and
immediately and permanently delete the message
and any attachments. Thank you
----- Forwarded by Venkadasubbu I/ALLAHABADBANK on 08/04/2012 01:36 PM -----
Venkadasubbu I/ALLAHABADBANK
07/28/2012 01:45 PM

To
[protected]@in.airtel.com
cc
Subject
[protected]




Dear Sir,

Date of receipt of promotional SMS/Call 28.07.2012

Time of receipt of promotional SMS/Call 01.33.15pm

Brief description of the promotion
RELIANCE NETCONNECT+ DATA CARD RS1199,UPTO3.1MBPS LTD 250,750 UNLIMITED ANTIVIRUS, LAPTOP BAG/PEN DRIVE/REEBOK WATCH FREE CON:[protected] CLOSES TODAY


Telemarketer's SMS Sender ID/10-digit phone number[protected]

PL TAKE STRINGENT ACTION ON THE TELEMARKETTER INSTEAD OF ISSUING SHOW CAUSE NOTICE. FOR YOUR INFORMATION I A'M GOING TO REPORT THE MATTER TO TELECOM MINISTRY/TRAI

Venkadasubbu I|Chief Manager IT|Allahabad Bank|Zonal Office|Zonal Information Technology|Centre|Vairam Complex|No.112, Sir Thiyagaraya Road|Chennai - 600017|[protected]|Mobile:[protected]
Notice: The information contained in this e-mail
message and/or attachments to it may contain
confidential or privileged information. If you are
not the intended recipient, any dissemination, use,
review, distribution, printing or copying of the
information contained in this e-mail message
and/or attachments to it are strictly prohibited. If
you have received this communication in error,
please notify us by reply e-mail or telephone and
immediately and permanently delete the message
and any attachments. Thank you
Notice: The information contained in this e-mail
message and/or attachments to it may contain
confidential or privileged information. If you are
not the intended recipient, any dissemination, use,
review, distribution, printing or copying of the
information contained in this e-mail message
and/or attachments to it are strictly prohibited. If
you have received this communication in error,
please notify us by reply e-mail or telephone and
immediately and permanently delete the message
and any attachments. Thank you
----- Forwarded by Venkadasubbu I/ALLAHABADBANK on 08/04/2012 01:36 PM -----
Venkadasubbu I/ALLAHABADBANK
07/27/2012 04:43 PM

To
[protected]@in.airtel.com
cc
Subject
Re: [protected] [|BAL|Qrc124071217074910188483|]Link




DEAR Vivek Maaney,

I PLANNED TO SWITCHOVER TO OTHER NETWORK SERVICE PROVIDER DUE TO YOUR COMPANIES FAILURE TO STOP NON-SENSE / BUSINESS SMS TO MY NUMBER(DND CUST).

THIS IS FOR YOUR INFORMATION

REGARDS,
Venkadasubbu I|Chief Manager IT|Allahabad Bank|Zonal Office|Zonal Information Technology|Centre|Vairam Complex|No.112, Sir Thiyagaraya Road|Chennai - 600017|[protected]|Mobile:[protected]


[protected]@in.airtel.com
07/27/2012 04:16 PM

To
Venkadasubbu.[protected]@Allahabadbank.in
cc
Subject
Re: [protected] [|BAL|Qrc124071217074910188483|]





Namaste,

We regret for the delay in responding to your email.

Ref: Email dated[protected], regarding your concern related to receipt of promotional communication on your airtel mobile number [protected].

Thank you for writing to airtel and providing us the opportunity to assist you.

We regret the inconvenience caused to you due to the unwanted promotional communication received on your airtel mobile. Taking note of your concern, we have raised a complaint against the erring telemarketing number / SMS ID vide unique service request number44972696. The team will respond to you through SMS/call by[protected], 03:32 PM to provide you an update on the action taken.

You may log your complaint through any of the following ways as per you convenience:

Through the DND complaints form available at our website http://www.airtel.in/dnd.

Send an email to [protected]@in.airtel.com with the complaint details listed above

Call us at 198 (tollfree, for registering complaints) or 121, our 24-hour Customer Care helpline from your airtel mobile.

SMS ¿COMP TEL NO XXXXXXXXXX (telemarketer¿s phone# or SMS ID), dd/mm/yy (date of receipt of promotion), hh:mm (time of receipt of promotion, in 24-hour format), brief description of the promotion¿ to 1909.

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.



Yours Sincerely,
Vivek Maaney
Customer Care
Bharti Airtel Limited


Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=7E9EF8 67F80858A8BF01B60AAEB117194F7196580C01C7D9EE3226BA4E62951B7DC2952B2D33359A9ED177...⇄



[protected]Original Message[protected]
From: Venkadasubbu.[protected]@Allahabadbank.in
To: [protected]@in.airtel.com
Cc:
Sent: 24/07/2012 05:27:04 PM
Subject: [protected]

Dear Sir,

Date of receipt of promotional SMS/Call 24.07.2012

Time of receipt of promotional SMS/Call 04.52.16pm

Brief description of the promotion
Garden, Rs.90,000/- only. good investment,ct:[protected]/[protected]
www.kodaiestates.com

Telemarketer's SMS Sender ID/10-digit phone number[protected]

Thanks & Regards

Venkadasubbu I|Chief Manager IT|Allahabad Bank|Zonal Office|Zonal Information
Technology|Centre|Vairam Complex|No.112, Sir Thiyagaraya Road|Chennai -
600017|[protected]|Mobile:[protected]
Notice: The information contained in this e-mail
message and/or attachments to it may contain
confidential or privileged information. If you are
not the intended recipient, any dissemination, use,
review, distribution, printing or copying of the
information contained in this e-mail message
and/or attachments to it are strictly prohibited. If
you have received this communication in error,
please notify us by reply e-mail or telephone and
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Hello sir!

My no is: [protected] is not working fine..


Its not connecting internet in paid or in balance.

Also airtellive.com is not openning.

I have already activated MO via *567*11# but still facing same problem. I have also tried to download FB app via sending FACEBOOK to 54321 then its sending a url: 203.115.112.5/AirtelFB


but not downloading..

Internet is my life thats why i am using airtel but now i am facing this problem..

Plz help me as soon as possible..

Plz reply me on: [protected].

Hi,

I had bought an Airtel 3G dongle few months back with data card number [protected].
I used it continuously for 4-5 month with monthly recharge of 750 rs. But in last 2-3 months i did not make any recharge on it. And when again on 22 July2012 I recharged it with 950 rs unlimited internet plan, It got successful and money deducted from retailer account. But there was no connection in my dongle.
I called to customer care and they told me that my datacard has been deleted.
I don't understand how my number get deleted and then how my recharge got successful.
And where my money went?

When I went to airtel relationship center they behaved very rudely and told me that I have to forget about it and will not be getting any money refund from airtel.
This is very surprizing, I was thinking airtel is india's top telecom company.

Please let me know if I can get my money back since I had no information about this number deletion policy.

Hoping for help.....

Thanks,
Anil Gupta
[protected], [protected]

My Customer ID is [protected]. The poor service of *Airtel Dish Tv*. My connection is not working for last week. I have registered complaint . customer care executive told that representative will come .why should we pay for the poor service I din't understand what kind of repair they are doing.
sub-error code B001
Address-dasna gate gail,ghazaibad
coustmer name-munnilal gupta
contact no-[protected]

To,
The concerned person Airtel

Subject: Cancellation and Disconnection of 3GData card no: [protected]

Subject begins on 27th April 2012 when I Dr.B.Vijayakumar aradhya father of Harshitha received a call from your office to pay the due when informed about the intention of cancel and disconnection of Data card. I was told to pay the dues and some fees for the disconnection and I paid Rs.1720 and extra Rs.200 for disconnection at SRR Enterprises authorized ARC, Hoskote. Ph no. [protected] and mobile no: [protected]. The recipe no being 1708.

Again I received a call from your office for the payment of due few days later when I explained about the payment details and causes told me that the amount is not posted hence the call since then I have been receiving the call till date. It is disturbing to explain about the payment instead of finding the solution they continued to harass me for no fault of mine as a customer my duty is to pay for the service which I have obliged.
When contacted SRR Enterprises Mr.Purushotam who advised me to give the caller his name and the compliant no 43705721 and mobile no [protected] for further enquiry which I obliged but I continued to receive the call for the payment.

One caller says as I have to pay the due for the cancellation has not taken place. Again a disturbing statement as I paid my dues full on27th April 20012 and requested for cancellation by paying on extra amount of Rs.200 if you don’t disconnect the data card and start demanding for dues it is not fair.

Please consider all these and disconnect the data card at the earliest and put a stop to the harassment I am enduring through the unwelcoming call from your office during the busy hours of practices at my clinic. Sometime I become so irritated which affects my profession commitments please understand and act according.

I remain yours sincerlly
Dr.B.Vijayakumar aradhya

I want to send a registered letter to your office please furnish me with your mailing address.

I contacted airtel customer care on 04/08/2012 at around 10:00 am -12:00 pm for technical support from my number [protected] , the customer executive told me that your call is being transferred to senior officer ,and I was put on hold for around 5 mins and the call disconnected ,after that i tried around more than 10 times to connect to customer care but the auto operator said an unwanted command and the call gots disconnected every time.
so its my humble request to please look into the matter.

SIR,

AS I HAD PURCHASED MY NEW SAMSUNG MOBILE PHONE YESTERDAY I CHANGED MY OLD PHONE AND SHIFTED MY MOBILE CHIP TO MY NEW SAMSUNG MOBILE,BUT WHEN I SHIFTED MY CHIP AIRTEL COMPANY DEDUCT RS 50/-FROM MY MOBILE BY ACTIVATING SOME GAME ON MY MOBILE WITHOUT MY INTIMATION.PLEASE REFUND RS50/- TO MY MOBILE BACK AS SOON AS POSSIBLE.I SHALL BE VERY THANKFULL TO YOU.



SANJAY KAMRA

[protected]
[protected]@ymail.com
[protected]@ymail.com

Dear Sir,
My Name is Aamir Shaikh R/o 87 Begum Peth Solapur My Airtel Mobile No. is [protected]. My complaint is on Dated 31.7.2012 a GPRS service is automatically activated on my no at 9:00pm.And i have been charged for Rs 125 and in that regards i mailed a complaint to Appellate officer dept and i got refund of the debit Rs 100 and again the same case going on no any deactivation again i am getting charged for what i am not accessing the internet. And if i am complaining to the customer care at 198 no response from it and they misbehave with us. so please necessary action in this regards and Help me out


Thanking You

Aamir Shaikh
[protected]

I am using a MTNL no with 0007. From last almost a month i have been receiving SMS's from airtel number [protected] and the contact person is SUMIT [protected].I have called him and told him not 2 send me these types of SMS and i told him 2 stop all this other wise i will put an FIR for this number. "This reply was do what ever you can do".Please look into the matter

Hello ,


My Name is Naveen Mehta ( Having Airtel connection from last 5 Year - no. +[protected].

There was a deduction of amount in my this prepaid no. , when I tried to contact to customer care , the person said, due to double internet pack activation the balance is got deducted and same had been reversed by that person. But on the same day in the evening the same balance automatically deducted from my account . After that when I again tried to contact to customer care for the same then no body is able to give back my money ( that is totally unfair) .

If Airtel provides this kind of behavior to their old customer then how can they add new customers in this challenging market.


I would like to request you to please help me in this matter and help me to get my money back from airtel.


Thanks

Naveen Mehta

+[protected]

+[protected]

i am a retailer of telecom i have recharged mobile of rs-500 but this amount is not correct. correct amount is 444 i have submit the request of wrong recharge but air-tel not reversed my account balance this is frod of air-tel for the retailers i have solution my request.

regards
mannu communications
my no-[protected],[protected].
( vineet kumar )

Team,

I am been getting lots of missed call from [protected]. When i had called your call centre they had given me option of enabling DND over an SMS but it is on chargeable basis @ Rs. 30.00 per month.

Not sure why we should be pay when this call is not intended to me and also this is not a small issue, most of the Airtel people are having this issue, hence i would suggest Airtel to take action on this immedaitely.

Regards,
Krishna Murthy
[protected]

I had applied for a braodband connection with Airtel. They were prompt in collecting my documents and initial connection/activation charge of Rs.500

After 2 weeks there was no action and i called the concerned person to check on the status. He mentioned that there was some technical glitch and not able to load the form into the system. This went on for 2 weeks. After repeated calls and requests they said its prcoessed now and gave a phone number. But again there was no action on the internet connection and again after 2 weeks of repeated calling they came back and said connection not possible because of non availabilty of pin for my area.

I feel they have done this intentionally and do not want to give a connection because i was regularly following them up daily to get my connection activated. They have not yet refunded the amount

please advice