Airtel Complaints & Reviews

on July 29th I had take a duplicate Airtel sim from chembumukku Airtel relationship center, Kochi, Kerala. They told that according to airtel's new policy, for taking duplicate sim they need two photographs and two ID proof. I argued, but they told that is mandatory for taking duplicate sims not for new sims. and they billed Rs: 150 for duplicate sim.Later I enquired to the customer care, they told that need only one ID proof and 25 rupees. then I complained up to nodel officer about this issue, but no response, no enquiry, no answer. And Airtel blocked my call to customercare too. What a fraud company this? I am going to Port my number. Somebody will value this complaint.

‎[protected] this my number , its incoming blocked from last one last month and already complaint to airtel customer care 11 times but problem still not solved. please do something or give me the portability code so i can change the network.

thanks
faheem
[protected] ( alternate number)

I FILLED THIS ABOVE REPORT ON JULY 20 , AFTER THAT MY NUMBER START WORKING NOW AGAIN INCOMING OF MY NUMBER BLOCKED WHILE OUT GOING STILL OK. I DO NOT UNDERSTAND WHY YOU GUYS ARE BEHAVING SLEEPY GOVT EMPLOYEES. I AM GETTING FRUSTRATED.

I am currently under the rs.1500 broadband plan,which entails me 4 mbps connection until 30gb,after that the connection is reverted to abnormally low 256kbps.Now,the problem I've been facing is this -

1.On the 10th of July,I got a message on my mobile phone that I had reached 80% of my allotted data usage,which was calculated to 24gb.Later,I checked my dsl usage through the airtel.In website and I consciously decided to stop download anything (even minor files) for a couple of days.The next day (11th July'2012) I checked my usage on airtel.In again,and I has allegedly downloaded 27gb out of my allotment.Considering I barely switched on my computer for roughly an hour,I was shocked.I DID not download a single file like I had decided.Yesterday,I was busy the entire day so I didn't switch on computer at all,until right now and I had supposedly downloaded roughly a gb again..Now,I do have a wi-fi router,but I have a powerful enough password,and almost every neighbor in my area has a wi-fi connection and I've checked my router page and I found no rogue connections at all.Plus,I recently opted for a much more powerful password encryption.Hopefully someone from the company will read this and rectify this as soon as possible,since this is some data calculating error from their side.

I have purchased 3g data card (pre -paid) on july 2011. It was expiring on 6th AUGUST 2012. I recharged with rs. 451.00 for 2gb data use on 5th August'12. But, the data card is not re-activated for use and got expired on 6th August and network support not available since then. Kindly look into this problem and do the needful to reactivate the SIM. On complaining through customer care by 121 service, heard that, ur request is forwarded & necessary be taken. But, till date no action taken.The sim and card details as below.
Name: m.ulaganathan
Mobile no.. [protected](pre-paid)
Sim no...[protected]H1
Sl no. A[protected]

Dear Sir
I have received my bill for July of Rs 2569. But as per my view o[censored]sage for which I have been credited an amount of Rs 2100, internet usage volume, is done against my information of gprs terms and conditions. I have not been told about pro rata basis of internet usage. The information I have is pro rata basis of rentals. Kindly help me with amendment in bill. I can send you copies of my previous bills and payments made to airtel,none of which exceeds rs 200/- since my activation of number [protected]. I have also heard from my friends that airtel people do such things and u become helpless. Please help me in this regard.

Regards

Dear sir, i am from Mitu. I am retailer, Airtel distributor not so good.My shop located in busy area. The are didn't provide the EC and the recharge cards properly.I cannot fulfill my customer satisfaction.when compare to ur airtel distributor aircel providing more benefits and offers in service. due to this problem airtel demand is getting low in my area. so kindly consider my request and check out the problem as soon as possible.
Thank you..
Mr.Mitu Nath
Ph: [protected]

Hii,
I am an airtel customer for more than 10 years and recently they have given me a very decent
gift of my loyalty towards them. They have being charging me more than Rs 180 per month just for the
sake of some SubsServ_GAMES CLUB_1 charges. They kept on sending me sms every day for charging the
same and i considering the same as just another bug sms end up paying more than thousand rupees to
airtel for no use. This is the worst experience i had in terms of any service provider where they
end up cheating me with for the services which i never activated.
I would recommend not to use airtel service any more in my and ppl close to my life

Regards
Puneet Prakash
[protected]

From last 2 days I am experiencing Cross Connection when attempting to make a call, What happens is when I try to call someone for example my father, he receives the ring, when he picks it up, he doesn't hears my voice but the call remains connected and on my side, instead of hearing his voice, I hear conversation of someone else on another call but they don't hear my voice.

When I called Airtel Customer Care (198),...

i have airtel fixed line and broadband connection
i have subscribed for the billing alerts so that i can get the update
but airtel is sending me unwanted sms regarding airtel games website airtelgames.in and caller tunes
i have already activated dnd on my mobile number still this messages get thru
the sms come from Airtel mumbai
AM-655003
and
AM-655010
please sue airtel

Dear Sir,

Recently i have ported my no to Airtel from Vodafone, am very disappointed with the Airtel Service, because am not able to make calls to some of STD numbers specially Maharastra no's. I have raised the complaints many time but no response after a couple of days i will get the SMS that my complaint is resolved. WHAT THE HELL AIRTEL!!!!!!!!! PATHETIC!!!!!!!!!!!!!!!!! Very embarrassing. AM really regretting on porting my no to A I R T E L........... :( :(

Pls resolve my issue ASAP.....

My No is [protected].

Prakash...

I have been having a problem with airtel Prepaid number [protected] for more than a week. I am unable to call a toll free number[protected]. Due to which I am unable to join my office meetings. It was working prefectly fine 2 weeks before.Call to the same number works perfectly well from idea and vodofone cellular network or any of the fixed land-line telephone network.

I tried 121 number mutiple time but the custermer...

Airtel outlet located at konappana agrahara(Electronic city) is not providing service upto the mark,

To pay an post paid bill a consumer has to visit the office twice in a month, every time u go there, the application is down and consumer has to wait for hours together.

The response from the team working there is pathetic.

Any service a consumer is asking for he will be sent to koramangala office, if this is the case why do airtel office is required there in konappana agrahara(Electronic city)

Hi ,

I got my airtel sim, 5 years back. But those people called me for proof verification and barred my incoming and outgoing calls without any prior intimation. And i talked to the supervisor and renewed my connection. With in 2 weeks they disconnected my number totally (Asusual without any prior intimation) . i lost al my sim contacts. This is due to lack of communication between departments of the service provider. NEVER GO FOR AIRTEL. This is my suggestion.

I have ported [protected] from Idea to Airtel; It was troublesome right from the beginning. The Airtel Executive (Took it from Airtel Store, Beside Aditya Enclave, Ameerpet) gave me a wrong SIM card, so i have to wait for another 7 days and then he gave me another SIM onto which my number was ported.
After that i was unable to receive any calls from any number. Called up Customer Care, they said it will take another 48hrs to fix the...

SIR/MAM,
My mobile no is – [protected]
I did not opt for daily Fun Portal Service for my simcard
But it has automatically activated.
I am trying to deactivate
Please help to deactivate the DAILY FUN PORTAL SERVICE FROM MY AIRTEL NUMBER [protected] .
Every DAY RS.2/- is been deducted for this SERVICE.
Please do it on urgent basis as soon as possible.

Hi,

Sir/Madam,

SIM card showing Invalid SIM

Hello,

My name is M.Mahesh and my mobile number is [protected]. I was using this connection for the past 3 year and had no problems with it. Suddenly in August 2012, I got a message on my mobile showing INVALID SIM. I contacted the nearest Airtel office and came to know that the SIM has been released in the market due to not USAGE. For your information, I was using this connection day in and day out. I have made calls everyday, there's no way there can be zero usage for this number. plz sir activate my sim. this sim is very important for me, this no i was mention in my cv . and my account balance is 40/- Available.

I am really harassed by the deactivation of my SIM card. I request you to activate my SIM card as early as possible.

My SIM card number is :[protected] H-3


I request for immediate action for my problem


response me on mail Id:- [protected]@gmail.com

Hello,
I have requested to disconnect my Broad band and landline connection on 26 july 2012 as i need to go to abroad. Airtel people said that it will be disconnected with in a week.
My request reference no. is : 19322030

My connection is not disconnected yet and i am not going to pay any money on the behalf of this delay. Please acknowledge this.

Mails i have forwarded mails regarding this on airtel customer care [protected]@airtel.in; [protected]@in.airtel.com and nodal.[protected]@in.airtel.com but no response received.

[protected]-----
RE: [protected]
Saurabh Kumar
Sent: Thursday, August 02, 2012 1:02 PM
To:
nodal.[protected]@in.airtel.com
Cc:
saurabh kumar [mail.[protected]@gmail.com]; [protected]@airtel.in; [protected]@in.airtel.com
FYI..
Plz do the needful. Thank you.
From: Saurabh Kumar
Sent: Thursday, August 02, 2012 12:52 PM
To: [protected]@airtel.in; [protected]@in.airtel.com
Cc: saurabh kumar
Subject: RE: [protected]

Hello,

Please proceed on my work request and let me know when my broadband & landline connection will be disconnected.

Thank you.

From: saurabh kumar [mail.[protected]@gmail.com]
Sent: Thursday, August 02, 2012 4:47 AM
To: [protected]@airtel.in
Cc: Saurabh Kumar
Subject: Re: [protected]

Please let me know about the current status of my request.

thank you.

On Thu, Jul 26, 2012 at 1:31 PM, Saurabh Kumar <[protected]@hcl.com> wrote:

Hi,

My fixed line telephone (Phone No: [protected] and Account No:[protected].


I am going abroad on 27/July/2012 on long term basis and I want to close my Airtel broadband and landline connection as soon as possible.

Please process my request and let me know the balance I need to pay as final payment. I request you to please send me the copy of final bill as attachment in the mail having information of bill I need to pay as final payment.

Please also confirm the date and timing of disconnection.


Please do the needful as soon as possible.

I will be available at +91 [protected] any time.



Regards,

Saurabh Kumar

+91 [protected]

[protected][protected][protected]

Please do the needful. Currently i am at abroad. Please contact me on my mail ID: mail.[protected]@gmail.com
thank you.

I bought new HTC One X phone i called to get the free services activated which i recieved with the phone. nobody was aware of these services. adviso asked me to hold so that he can confirm about this offer. he came back on the call and sd it is ok he will send me the settings for the internet and once i save it i will have to restart my phone. when advisor realised that the setting for this phone is not available he sd that we will have to manually update the settings. once i did it he asked me to restart my phone and start using the services. i did the same and started using the services i did few downloads because i had about 200 mb free to download. when i realised i found that Airtel deducted about 250 rs from my account and when i tried to contact them i had alot of trouble. when i tried to explain that i am calling regarding a complaint my call gets disconnected. i tried alot of times however i left the scope also ther was another free services which was Mobile Tv for which airtel charged me 150rs i was surprise about this that the first problem is not resolved and here comes the second one, the best part is that it did not work even for a day. therefore i called airtel to take help the first advisor sd there is no problem from our end he sd he has fixed something and asked me to restart the phone. i disconnected the call and restarted the phone however the problem was still not resolved. i called back the second advisor sd please call toll free 54321. i got irate because 54321 is a self service number then i asked to raise a complaint i was told that i will recieve a call regarding this issue instead i recieved a meesage on the next working day stating that my mobile tv services has been deactivated and i was surprised. i called back and informed about the same i was surprised what is happening again i had to make 2 calls because after speaking to the advisors my call was getting disconnected. when i got connected to the 3rd person i directly asked for the supervisor when i informed him about this i was happy listening to this that he is aware about these services however he sd i was never told that these services were activated and he atarted arguing. i informed that i need my charges refunded he sd cant do it and he gave me his Nortel office number for Mrs Jaiswal. trust me people this numebr never works i have tried this number about 100 times. therefore i have to write this complaint.

From so many days my money is being cut on its own without making any calls. I am a air tel prepaid customer.

I have the following issues with [protected]:

Issue 1:
I actually requested for the procedure to surrender the Airtel Broadband connection. But for that one of your representatives have suggested me a suitable plan for me so I have agreed to that. I have been informed exactly 2 months before from one of your collegues that my plan has been changed (which I have requested too). And from the forthcoming months I will be charged for about 499 INR (Unlimited Internet). But when I checked the 2 months bills, I still see that plan has not been changed and I am still charged for 599 INR. I do not know the reason for such false promises. Even though I paid the bill with the late fee of 100 INR which is useless for me.

Also, for the past one year I did not use the Broadband too. Eventhough I am paying everymonth like more than 700 INR. That's why I asked for a suitable plan. But the lady suggested me this plan. Even this plan is not suitable for me. I guess it would be better if I simly surrender the connection rather than not using and paying.

Isssue 2:
I have been trying to access myaccount through Airtel website. Everytime, I request to reset my password, I receive a message that an email would have been sent to my email address. But when I check my email address I did not receive any email from Airtel.

Issue 3:
Also sometimes the connection ( I mean the voice calls) is really bad. I got really plenty of noises when I tried to make call.

Issue 4:
The other terrible thing is that I could not find the customer care number for the Airtel Customer Service. It is only given something like 121. What if the user/customer wants to call the customer service from anyother operator ? Does it mean that Customer who wants to contact Airtel customer service should/must have Airtel connection ?

Issue 5:
Everytime I request for a surrender of the connection. The CSR will give me false promise of changing the tariff and giving me a callback the next day. But I do not receive neither the call nor the change in the tariff plan.

Suggestion:
To conclude, if you could not solve any one of the following issues, please do let me know. I have almost concluded to surrender my Airtel Broadband connection and go ahead peacefully with my previous BSNL connection where I did not have any issues.

P.S. An email has already been sent to [protected]@airtel.in on 3rd August but I do not receive any response till now. So I have posted the complaint here.

Thanks,
Karthikeyan