Airtel Complaints & Reviews

DEAR SIR,

I applied for New multiroom Airtel -DTH connection online .
I HAD PAID FOR THE CONNECTION ON 9TH OF JULY 2012 WITH TRANSACTION ID IBG5614299 AMOUNT PAID FOR rs. 2380 FOR 2 MULTI TV CONNECTION FOR MY SUBSCRIBER ID [protected] NAME SALABH SARRAF AND IT WAS PROMISED THAT THE CONNECTION WILL BE DONE WITHIN 48 HRS BUT NO ONE HAS APPROACHED YET. AND I AM FEELING CHEATED BY PURCHASING IT ONLINE FROM the company. AS I NEVER EXPECTED THIS KIND OF HOPELESS SERVICE FROM AIRTEL DTH..

i emailed and contacted several times to customer care but no one is taking response even i called nodal officer airtel mr privendu (bihar) but he also to the plea by saying that i ll reply u within an hour and then he is not receiving the call.

please help..either provide connection or refund. as i am feeling cheated.

thanks

Salabh Sarraf
[protected][protected][protected]

email which i received:-


Dear Sir

Thank you for showing interest in Airtel Digital TV. As Spoken with Krishna . Please find below the link from where you can make the payment:



http://web.shelltransource.com:8089/airtel/payment/index.php?bid=106007





*Shell Transource Ltd.(A Vertex Group Company) is the Prospect Management Center for Airtel DTH PAN India.

***Installation will happen within 24 to 48 Hours after making the payment.

****Direct Helpline: 12148 from Airtel & [protected] from Non Airtel





**Conditions Apply.





Sagar Mhatre, Team Leader

Vertex Customer Solutions India Private Limited



www.vertexgroupindia.com
[protected][protected][protected]


Model No. T-361, 6th Floor, Tower No. 8, ITC Park, CBD Belapur,

Navi Mumbai – 400614, India

E-mail : sagar.[protected]@vertexgroup.co.in

then i contacted o same email id today and i got following reply.Sagar Mhatre Sagar.[protected]@vertexgroup.co.in
[protected][protected][protected]
3:46 PM (3 hours ago)

to me
Images are not displayed. Display images below - Always display images from Sagar.[protected]@vertexgroup.co.in

Dear Sir





Today till EOD it will be closed



Sagar Mhatre, Team Leader

Vertex Customer Solutions India Private Limited



www.vertexgroupindia.com



Model No. T-361, 6th Floor, Tower No. 8, ITC Park, CBD Belapur,

Navi Mumbai – 400614, India

E-mail : sagar.[protected]@vertexgroup.co.in




cid:image001.[protected]@01CA0975.9D3F85D0

I have two prepaid mobile connection since last 10 years.As my wife was out of India for 2 months,her mobile no was deactivated in mid June 2012.I approached R C Dutt Road,Airtel office for activation of same no as it is known and circulated to friends and family members for any emergency and general uses.
Concern person attended me well and assured me to activate same no at earliest with some internal formalities.After week He took new Form and assured me to start invalid SIM soon.After continuous follow up He gave me new SIM and assured SIM will be activated in 2 days.
Inspite of regular visit to customer care centre at R.C Dutt Road,Vadodara, they fail to activate new SIM given to me.
Almost 10 days have passed but still new SIM is not activated.
Pl help me to resolve problem at earliest.

SHAILESH MEHTA CELL NO [protected]

In continuation to my last complaint against Airtel. Last time I made cheque payment but after much ado I was informed that due to alteration in cheque it is not being processed. So next day that is 13.07.2012 again a executive comes and this time I pay him in cash to avoid any further dealy in sorting the process.

And can you believe within 5 minutes of that executive leaving I get another call from Airtel. On top of it the executive lied to me saying I am calling from a courier company and what not crap. An on confirmation that I am speaking her first line was - AAPKE NAAM PE PAYMENT DUE HAI AAP PAYMENT KYU NAI KARTI HAIN!!!!!

I AM TRULY DISGUSTED WITH THE KIND OF APPROACH FROM AIRTEL. If the matter is at senior level then why do I have to get such unsolicited calls from such unskilled executives who leave alone speak in English have no etiquette how to communicate with the other person.

Never expected that a company of such a repute will hire such rude and frivolous people at junior level who are the point of contact for a customer. I ask you how do you expect to retain your customers!!

I just hope my payment will be updated at the earliest and I will never ever again hear from Airtel.

Would like to warn new customers don't go for Airtel if you care 1% about customer service as they treat the customer as . I always thought that recordings of customer service BPO are monitored but after this incident which happened over 5-6 times I have lost faith in Airtel and its services.

Hai, i have used airtel Bradband connection last three years. but last week i have attend the net problem many times. i had complaint more times in airtel customer care.. my complaint no is 18474198. still they are not support. when i call local airtel office madurai[protected], but they are not speak well. they are suffering a lot of problems.this is software company

the network of my digital tv is not well in the clear climate also .i have contacted to customer care they have given the number of local distributer at Krishna complex hamidiya road Bhopal i have immediate contact .
the contact number is =[protected] but they are not attempt the call
after some time 1 call is came of a local engineer phone no; [protected] they have promise to come my home and repair the digital tv but till now not any one is came to my home.


we are your regular customer from 4-5 years
my customer id - [protected]
my number is-[protected]
adress-131/A green park colony berasia bhopal

and i am not satisfied to your service

Request to Block the sim card
Dear service team,

Hi, this is sonam verma having prepaid connection no [protected]. before a month I lost my mobile, i want to request the Airtel team to please block this Sim card.
If any further process is there to issue the duplicate Sim card, pl. let me know.

Thanks
sonam verma
[protected]

sir i have made bank transfer of rs 900 to airtel money account on 10 nth of july at 12.15 am.
The amount is not credited to my airtel money account, the payment was sucessful from the bank (axis bank) and also i have recived my confirmation number from bank and email too. After my so many attempts to contact airtel department i am really desperated to recive same responce from call center executives. everytime they reply me same words...

Dear Officer,

I have been using [protected] since 2006 however recently airtel have blocked my number so that same can be sold other customer as it is fancy number. I have lost many important calls due to which my important meetings were spoiled and i am mentally upset.

1) I have not received any notice.
2) Airtel is involved in Fraudulent activities
3) I want my number back.


Regards,

Shravan Kumar K
[protected], [protected]

Hi ,
I have taken Air tel Corporate connection (149 Monthly Plan, Mobile no - [protected]) . Every day I use to get message from 121 , about every day usages . Till few days the usages looks normal , but suddenly I saw a jump of 500 Rs 1 day uses , and next day 1000 Rs more in one day. I started calling the customer care , and the Air tel representative about this issue , they said they can not tell exactly why this amount has come , it can be known after the final bill generated. They said there will be big discount on the bill, and probably this amount will be adjusted . By this billing method , the total unbilled amount shown is 3400 Rs . The bill generation date is 12 July 2012 . I was surprised on 11 July Morning my outgoing is blocked. I can not make a call , can not send sms , and can not open Internet.
When again called customer care , they said my credit limit is 1000 Rs , so I need to pay 2200 Rs to unblock my outgoing call . Credit limit was not mentioned while I took this corporate connection. and airtel blocked the call without alerting me in advance .

When I log into to Air tel.in to see my billed amount , I see 1400 Rs , so I paid 700 Rs , and thought may be this is the final bill after discount so may be my outgoing will start now. But it did not worked in this way . When calling the customer care , the same repeated answer " sorry for inconvenience " bla bla bla , and asked me to pay the bill minimum 2200 Rs , which I do not agree.

Now I am dropping this connection and going to tell my company person , not to engage Air tel in our campus .

Apart from this , can I go ahead with consumer court , for this rough experience ?
What kind of proof I need to provide ?

Suraj

In Airtel, all the Booster packs (Rate cutter) are too costly.
It is increased recently. It is too high compare to other network

When i messaged for PORT, they promised me that they will provide all calls 30 paise offer, but they didn't give that offer though i cancelled the PORT request...

My contact number: [protected]
Mail id: [protected]@gmail.com

Regards,
Airtel Customer

Wrong deduction from prepaid connection

I have a prepaid mobile connection of Airtel. My no. Is [protected]. I m being charged unnecessarily for Internet services which I have never done. I made a number of complaints and was told that since GPRS is on I m being charged. To which I stated that please disable my activated service. I was told that this service once discontinued . Accordingly I was categorically told that services have been discontinued and no charges will be levied. But I m really helpless as the charges are still being levied. I think to keep their operating cost low, the company is hiring some half-baked stuff who come for pocket money as has been the trend in the State of maharashtra. I m sure the same must be true for other states. There is absolutely no seriousness on the part of these fellows and the consumer suffers as u hardly find any redressal for your complaints. my mail [protected]@indiatimes.com

I am an Airtel prepaid customer having the number[protected]. Airtel is sending SMS from AX-SYCRKT.

I have not subscribed, but still every now and then cricket sms are sent to my mobile. And also Rs. 1 is being deducted.
It is just irritating. I do not like cricket. Kindly unsubscribe the VAS for cricket and revert the amount.
Also cancel all the VAS, I wish to be in Don't Disturb Mode.


this has been happeing for last 2-3 months, at least 30-50 SMS i'm getting per day,
if its not being in 1 week will change the provider..

my contact #[protected].

I had called the airtel customer care for installation of wireless internet modem to my on going broadband connection. When I put up the request, I received the modem within 24 hours. After that I was told to call airtel customer care again to put up a request for the modem's configuration. After repeated calls to the customer care a person came and installed the wires and gave me a number of another person for configuration. When I called him yesterday evening he told me to remind him the next morning that he has to come and do the needful. Today morning when I called him up to remind him at 10 AM, he tells me that he will come before 12 noon. I again called him at 1 PM and he says that he will come in half an hour. At 4 PM when I called him for the 4th time he says he will come in an hour. Are these the services that are called world class services by airtel ? And another thing, my request has not been completed even after all this by 5PM.

Not providing discovery and animal planet channels as shown on their site, brochure under south value pack.It'll changing its base packs without notifying to its customers.

Hello Sir/Madam ,

My name is Bhrigu Dutta. I have registered with Airtel website for new broadband connection on 26th june,2012. the same day their salesoffice from Chennai called, verified my details and sent an executive to my house on 27th June,2012. I told the agent I am going to use it for business purpose so I need a telephone line and a best broadband plan. He suggested I go for 2 MBPS-30GB plan which costs 1299/- . He told me if I pay the money in advance , there will be no installation charges and this offer is valid only upto 30th june 2012. SO I paid the money accordingly and he promised me I will get the connection by SUnday 1st July 2012 .I asked for his business card but he told executives dont get business cards, so he dont have any . If I dont get the connection by SUnday 1st July 2012 , I can call customer care and give his mobile number, they can identify him. When I did not get the connection on due date , I called him but his mobile phone is switched off till today ! I called the bangalore customer care number and nodal office, but nobody helped me. SInce I have a job, I cant run around all the time, but since Airtel did not do anything, I wen to Indranagar office , where they asked me to be touch with Online Sales Manager Pranay. I sopke to him in his mobile number [protected] once, but after he received my complaint, even he too is not responding to my call now . The Airtel branch office in Kundanahalli called me and accusing me its my my fault that I did not check the agent. I asked them how did the agent got my information and my broadband request information in first place if he is fake, the person from Airtel Kundanahalli office was laughing at me and was rude. their office number is[protected] .
Please help me as I am have lost the money for no fault of mine and this is my company's money. So I am in abig problem !
My contact number is [protected] (Bangalore).

I have recharged my mobile number [protected] on 12th July 2012 between 10:15 AM to 10:40 AM.

I have recharged for 200 Rupees for the same from the website

https://pay.airtel.com/PrepaidOnlineRecharge/citiResponse.do


I recharged for 200 rupees because on the website of Airtel itself; it is mentioned that if you recharge with 200 rupees then; there would not be any processing fees; there would not be any service tax & you will be given completely 200 rupees of talktime.

But when I made payment I am not given 200 rupees but I am given only 175 rupees & few paisa.

Pls give me full balance of 200 rupees talktime; I am also attaching payment receipt; Airtel's written statements for 200 rupees which shows 0 processing fees & 0 service tax.

That's why I have also attached the Airtel's website pages;

PLS GIVE ME FULL TALKTIME OF @)) RUPEES WITHOUT DEDUCTING ANY SERVICE TAX AS YOU HAVE MENTIONED ON YOUR WEBSITE.

sir,my no is [protected] i ve taken this no recently.2 days before i ve recharge with 120 rs amount is being deducted automatically i dont understand why it is being deducted plz help me out will be thankful to u.

Hi....

Today ,12th july 2012, thursday at around 10:20am, i receieved a missed call from [protected]. It came to my knowledge that call is from pakistan. Although i missed the call, but i am concerned about how did the calling person got my number. I would appreciate it if you would look into this matter as i have heard about these fraudlent missed calls frm pak earlier also.

regards,
Puneet Chadha
[protected]

My a/c No. is [protected] with Airtel Digital TV. I was told that 19th of every month I am expected to recharge my TV account. Slowly the date has been changing to 15th, 13th, 9th and 8th. The fact is that it started flashing message "low balance-recharge" from 1st onwards. What kind of fraud is this. I had lodged the complaint with Airtel for which there is no response other than auto-generated ack. I think it is high time that I have to sever connection with airtel broadband and mobile connections in our family. I have not checked these accounts. I hope on lodging a complaint with you, the AIRTEL will attend to it. If they continue with this many of the customers, they will lose customer base which I suppose they now boast of widening it. Soon the customers dwindle.

R. SANKARANARAYANAN

Dear sir/Madam



This is to inform you that I was using your airtel connection Data Card No [protected] & i given a request to cancel connection in the month of JAN-2012 & it get disconnected in the month of FEB- 2012 as per my request.While taking the new connection I had paid Rs 500 as security deposit which would be the refundebel as per your T & C.



More than 10/15 times I requested to refund my deposited amount in your airtel off in Jaynagar & R V road branch & also in 121 cuostemer care no but I am getting Irresposibel answer from your end by following points :-



1) Server is down come after 1/2 hr

2) Mainly in RV road Bangalore branch you have appointed some irrresposible yong employees which they dont know the basic Knowledge in handaling coustemers & they are always busy with some other work & chatting.

3) Today on 11.7.2012 Wednesday I personally spokened to your coustemer care no 121 from your R V Road branch they told we have already despatched & refubded your amount of Rs 378/- by demand draft by courier in the month of Mar-2012.& one of your executive in RV road branch he himself imangined & telling me ,may courier person has called u but you have not lifted the phone so it has gone back & we had a more discussion regarding the matter but my problem has not solved.



Please let me know when it has been refunded on which courier ? outher wise you are going to refund my amount are not.My entire family is full of Airtel connection more than 10 connectin we arev having including my Bangalore Off. amount may be small but the way you have treated me was really bad. Keep it up.



Regards



H.C.Kumar

# 47 B Ist Floor,3rd Main,Ist cross

Kumara Nursery,New bank calony

Konankunte , Bangalore -560062.

Ph -[protected],[protected]