[Resolved] Airtel — wrong charges | |||
my name is salil p lightwala my mobile no is [protected].airtel co.i came to know that they have activated india tweets news service without my concern on 14/12/2011.daily RS1/they have charged.i have stop that service on 26/03/2012.why they are doing mischief?take serious action against them.and refund my amount which was wrongly they have charged.complaint in TRAI,so they can take action against company/and their concern employee. Was this information helpful? | |||
Oct 14, 2016 Complaint marked as Resolved Verified Support Jan 10, 2013 Airtel Customer Care's response Namaste, This is to inform you that your concern listed on 09 Jan. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises. For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence Regards Sandeep Kumar Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 Verified Support Feb 22, 2013 Airtel Customer Care's response Namaste, We would like to inform you that your concern listed 09 Jan. 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com. Regards Sandeep Kumar Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
 36 Comments | |||
Comments
Airtel — Wrong debit My A/c 9929012580
Dear Sir/Madam,45 Rs. Debit in my Pre paid A/c of 25 Aug. As A Caller tunes charges but services yet not activate.and I Already Compliant 6 Times in a one month.Pls Do the needful.
These mobile companies, of which Airtel is the leading one, have introduced a scam where by they deduct Rs. 25 or 30 for services, for which we have not subscribed.
Imagine, Airtel deducting wrongly Rs. 25 from 1 lakh customers. They earn Rs. 25 lacks due to this. This is a huge sum. And they do this month by month
Some action needs to be taken against this.
I thing, there is strong need for immediate number portability. Then we can teach these companies a lesson.
Imagine, Airtel deducting wrongly Rs. 25 from 1 lakh customers. They earn Rs. 25 lacks due to this. This is a huge sum. And they do this month by month
Some action needs to be taken against this.
I thing, there is strong need for immediate number portability. Then we can teach these companies a lesson.
AirTel — ECS/Additional late charges
sir,my no.40034505, bill.no.13040568, last two months i have been charged Rs.100. as late fees.since two months my amnt.is not withdrawn from account thru ECS, I have paid my bills by cheque.
why is my bill amnt not taken by ECS & why Iam charged Rs.100 last two mnths?
i would like to know the status about my ECS. Contact.no.[protected].
Pl. do the needful.
thanks
sangeeta
Airtel service & Customer care center — Airtel Service and My Previous balance amount adjust or refund
My complaint is related to Airtel customer care and airtel service ... I had paid 6011 Rs and my bill was 5336 Rs (I paid because i want to change the bill plan )so my balance is 675 Rs after that I had changed the bill plan (Corporate) in same number .but there are two different acount number ... In one i have balance 675 Rs and other one bill is 949 Rs ... so I want to adjust my previous amount to current amount or refund my balance ... i had sent more than 5 email to [protected]@airtelindia.com and went to many time customer care office about my problem. (Near kalyaninagar pune) ...Now my outgoing is not working ... I just want know what is the problem is airtel service .. no body respond properly even i[censored] ask question or about problem ... they go away ...
Please fw my problem to concern people... I had sent email my company ID ...My cell number is [protected]...
Acount number -
My account number was[protected]. (Balance is 675 Rs I have hard copy for bill)
My account number is[protected]Bill is 949 Rs)
Hi,
Kindly send email to: nodalofficer.[protected]@airtel.in, appellate.[protected]@airtel.in
Also send CC to TRAI: [protected]@del2.vsnl.net.in, [protected]@trai.gov.in, [protected]@consumer-voice.org, [protected]@gmail.com
Send email copy by fax to AIRTEL NODAL/APPELLATE officer: 022.40031404, 022.40031404
You will get reply in just 24 hours
OTHERWISE
send one more fax next day.
B.regards
Mayank
Kindly send email to: nodalofficer.[protected]@airtel.in, appellate.[protected]@airtel.in
Also send CC to TRAI: [protected]@del2.vsnl.net.in, [protected]@trai.gov.in, [protected]@consumer-voice.org, [protected]@gmail.com
Send email copy by fax to AIRTEL NODAL/APPELLATE officer: 022.40031404, 022.40031404
You will get reply in just 24 hours
OTHERWISE
send one more fax next day.
B.regards
Mayank
I UNDERSINGN MR. NIRAV K. TRIVEDI ([protected]) AS YOUR CUSTOMER LAST FOUR YEAR.
WE HAVE RESIVE LAST BILL AMOUNT 1041 RS.(02 APRIL TO 1 MAY) & ALSO MY UNBILL AMOUNT LAST TEN DAY ALSO MORE THAN 1000 RUPPES
WE CHACK BILL AND FOUND TOTAL 460 R.S FOUND BILL IN I.S.D OUTGOING .
WE ARE SURPRISE WE HAVE NO NEED TILL DATE FOR IS.D CONNECTION, AND WE HAVE NO GIVEN ANY REQUESTED FOR FOR I.S. D .CONNECTION ACTIVETED
I AM WORKING RELIANCE INDUSTRIES.OUR PLAN IS CUG UNDER
SO PL GIVE GUIDE LINES, 121, AND CUSTOMER CARE NO POSITIVE RESONPONS FOR MY QUARY.
I HAVE NO I.S.D CONNECTION ?
HOW TO PAY IT?
I AM VERY UPSET,
PL DO THE NEED FUL, HOPE YOU UNDERSTAND ME. MY NUMBER ARE USE FOR ISD. CONNECTION IN YOUR SIDE
PL GIVE FULL DETAILS, AS PER OUTSIDE TRANAZATION.WE ALSO INFORM MACKER CHAMBER (RELIANCE INDUSTRIES )
NIRAV
WE HAVE RESIVE LAST BILL AMOUNT 1041 RS.(02 APRIL TO 1 MAY) & ALSO MY UNBILL AMOUNT LAST TEN DAY ALSO MORE THAN 1000 RUPPES
WE CHACK BILL AND FOUND TOTAL 460 R.S FOUND BILL IN I.S.D OUTGOING .
WE ARE SURPRISE WE HAVE NO NEED TILL DATE FOR IS.D CONNECTION, AND WE HAVE NO GIVEN ANY REQUESTED FOR FOR I.S. D .CONNECTION ACTIVETED
I AM WORKING RELIANCE INDUSTRIES.OUR PLAN IS CUG UNDER
SO PL GIVE GUIDE LINES, 121, AND CUSTOMER CARE NO POSITIVE RESONPONS FOR MY QUARY.
I HAVE NO I.S.D CONNECTION ?
HOW TO PAY IT?
I AM VERY UPSET,
PL DO THE NEED FUL, HOPE YOU UNDERSTAND ME. MY NUMBER ARE USE FOR ISD. CONNECTION IN YOUR SIDE
PL GIVE FULL DETAILS, AS PER OUTSIDE TRANAZATION.WE ALSO INFORM MACKER CHAMBER (RELIANCE INDUSTRIES )
NIRAV
I been charged Rs 15 for Jokes from comedy Junction service which I have not subscribed.
Frequently I have lodged complaints regarding the value added sevices which I am charged
without subscibing for it. Kindly refund Rs 15 on my mobile no [protected].
Warm regards,
Ivan
Frequently I have lodged complaints regarding the value added sevices which I am charged
without subscibing for it. Kindly refund Rs 15 on my mobile no [protected].
Warm regards,
Ivan
My name is Om Prakash Khanwani. My mobile no is [protected]. My account has been debited for Rs 45 as callertune charges on 25/12/2009 but I never requested for it. I have already requested regarding this and request no is [protected] and [protected] to refund the money. As per Customer care executive (Kapil & Sheetal) my account would be credited within 6 hours from requested, but still I didn't get it.
SO PLEASE DO THE NEEDFUL.
Regards
Om Prakash
Mob no. [protected].
SO PLEASE DO THE NEEDFUL.
Regards
Om Prakash
Mob no. [protected].
Dear Sir,
I am using Airtel connection form approximately 1 year. I was having an online account by which i use to make payment but one day suddenly Airtel blocked my online account from which i use to make payment. I contacted there customer service representative but thsy were not able to resolve my conplaint.
Because of blocking of account i was not able to make payment. One day Airtel contacted my about the o/s bill & i told them the problem then they advised me to open one more account. I opened it & paid the previous outstanding but i also told them i am not going to make the Late fees payment because Airtel has locked my online account on its own without informing me.
Now on 16.02.2010 Airtel has debarded my services without informing me. I am on business tour & i am not having the connectivity. I contacted Airtel customer service they told me my services are debarder & within an hour my services will be activated. but it had been more than 12 hours my services is till yet not activate.
This is really not acceptable that everytime airtel is doing everything on its own without informing the customer. They are treating customer as a servant or worker of there company, i.e. they think without informing customer they can do anything in customer account.
please help it Very Urgent.
I am using Airtel connection form approximately 1 year. I was having an online account by which i use to make payment but one day suddenly Airtel blocked my online account from which i use to make payment. I contacted there customer service representative but thsy were not able to resolve my conplaint.
Because of blocking of account i was not able to make payment. One day Airtel contacted my about the o/s bill & i told them the problem then they advised me to open one more account. I opened it & paid the previous outstanding but i also told them i am not going to make the Late fees payment because Airtel has locked my online account on its own without informing me.
Now on 16.02.2010 Airtel has debarded my services without informing me. I am on business tour & i am not having the connectivity. I contacted Airtel customer service they told me my services are debarder & within an hour my services will be activated. but it had been more than 12 hours my services is till yet not activate.
This is really not acceptable that everytime airtel is doing everything on its own without informing the customer. They are treating customer as a servant or worker of there company, i.e. they think without informing customer they can do anything in customer account.
please help it Very Urgent.
1.That I am user of mobile no.[protected] of Airtel mobile services and I also subscribed for Airtel blackberry services .
2.That I visited U.S.A from 23rd September 2009 to 3rd October 2009 and before leaving India I requested the Airtel through their email address i.e."[protected]@airtel.in" on 21st September 2009 at 1.13pm to suspend the blackberry services for my phone no.[protected] for next 13 days from[protected] to[protected] because I have to travel abroad(as per their procedure).
3.That the Airtel responded to my email on the same day i.e[protected] at 13.23 pm with an automated response email and promised to respond in next 24hrs.(which they never did).On[protected] I confirmed with customer care agent(on 7070 Blackberry customer care no.)that Airtel has received my email and they have suspended my blackberry services on my request.
4.That the Airtel send an email on[protected] confirming that my account was currently suspended,in continuation to their earlier mail i.e on[protected] and sender also regretted for the delay in responding.
Since the Blackberry services remain suspended for the said period I did not use Blackberry services while roaming in U.S.A.
5.That I received a bill no.[protected] dated[protected] for the period[protected] to[protected] .In this bill Airtel charged me Rs.2909.00 for the Blackberry services(for period[protected] to[protected] while roaming.As I mentioned in my mail my blackberry services were remain suspended for the said period which was confirmed by Airtel too.
6.That I made several requests to Airtel for wavier of those charges but they deducted those charges from my security amount(Rs.6000/-).I also lodged my protest to Appl. authority but with no positive reply.
7.That I discontinued using Airtel services in protest.
2.That I visited U.S.A from 23rd September 2009 to 3rd October 2009 and before leaving India I requested the Airtel through their email address i.e."[protected]@airtel.in" on 21st September 2009 at 1.13pm to suspend the blackberry services for my phone no.[protected] for next 13 days from[protected] to[protected] because I have to travel abroad(as per their procedure).
3.That the Airtel responded to my email on the same day i.e[protected] at 13.23 pm with an automated response email and promised to respond in next 24hrs.(which they never did).On[protected] I confirmed with customer care agent(on 7070 Blackberry customer care no.)that Airtel has received my email and they have suspended my blackberry services on my request.
4.That the Airtel send an email on[protected] confirming that my account was currently suspended,in continuation to their earlier mail i.e on[protected] and sender also regretted for the delay in responding.
Since the Blackberry services remain suspended for the said period I did not use Blackberry services while roaming in U.S.A.
5.That I received a bill no.[protected] dated[protected] for the period[protected] to[protected] .In this bill Airtel charged me Rs.2909.00 for the Blackberry services(for period[protected] to[protected] while roaming.As I mentioned in my mail my blackberry services were remain suspended for the said period which was confirmed by Airtel too.
6.That I made several requests to Airtel for wavier of those charges but they deducted those charges from my security amount(Rs.6000/-).I also lodged my protest to Appl. authority but with no positive reply.
7.That I discontinued using Airtel services in protest.
I received a message from Air-tel customer support 5432181 on 25/03/10 at 8.18pm that a sum of Rs 30/- have been deducted and charged from my prepaid balance on account of " Mitti ke Rang " and I am fail to understand without my any request, how can they do
so, even after calling to customer care no body was able to listen and sort out the problem.This problem is still pending , today i.e. on 06/04/2010 at 5.32 pm again I received a message from 54321 that a
sum of Rs 15/- have been charged from your account on account of "renewal for life-pack subscription" where as no such type of request has been forwarded by me to Air-tel. This type of cheating I faced earlier also, but not cared deeply. Now within s short span period of only 10 days, Air-tel has deducted and charged Rs 45/- from my prepaid balance amount, without any request and means
so, even after calling to customer care no body was able to listen and sort out the problem.This problem is still pending , today i.e. on 06/04/2010 at 5.32 pm again I received a message from 54321 that a
sum of Rs 15/- have been charged from your account on account of "renewal for life-pack subscription" where as no such type of request has been forwarded by me to Air-tel. This type of cheating I faced earlier also, but not cared deeply. Now within s short span period of only 10 days, Air-tel has deducted and charged Rs 45/- from my prepaid balance amount, without any request and means
Kindly refer my bills of March & April month(bill[protected] dated for the period 5-3-2010 to 4-4-2010 & 5-4-2010to[protected] Please note there are following discrepancy : 1) In the adjustment Tax amount collected by you wrongly on your charges not taken into account. 2)My account is debited with Rs. 585.91 & not 585 as stated by you. & Rs725 on[protected] &[protected]. 3) Strangely you continue to debit me Rs 30/= as UTV radio cinema calls ,even after your repeated assurance that it would not repeat. 4) Also refer my previous month bill of February2010 Amount paid is Rs 716/=Plus adjustments as shown by you.which comes to Rs 890.27 where as previous balance outstanding as shown in your bill is Rs 791/=there by an exess amount of Rs 99/= collected by you .
Pl refer my above complaint My land line number is [protected] & mode of payment is under ECS
Airtel complaint: Dear RakeshKumar,
Thank you for you acknowledgement . I am out of Mangalore City . You may contact me on my mobile Number [protected]. This Number is also Registered with you along with land line number. In this connection I have to state that I have given ECS request on 5th December 2009. & I had paid by cheques as you could not activate ECS within 15 days of receipt of my request by you. December 2009 January 2010 February 2010 Bills are paid by me on you specific request with the clear assurance that no late fee is charged as it was a fault on your side. Hence all late fee so charged in each bill after December to be refunded. Further An amount of Rs 30 /= is charged as UTA charges is unauthorized which is to be refunded . One such adjustment you have done in March for February month bill . Please refer cheque amount ofRs 716/= debited on 8th April & Rs. 585.91/= debited on 29th April 2010 Rs 725/= on 25th May 2010 under ECS .. You have to re calculate amount payable & paid by me for 3 bills February 2010 March 2010 & April 2010 . All the exess collections / wrong / unauthorized collections are to be carefully adjusted at least this time in May month bill which is to be debited in June 2010 to my a/c Under ECS. Please note to refund service tax & education cess collected on all wrongful entries . Please ensure the unauthorized debit of Rs 30/= you have been doing every month ever since December 2009. in stopped forth with .
Thank you for you acknowledgement . I am out of Mangalore City . You may contact me on my mobile Number [protected]. This Number is also Registered with you along with land line number. In this connection I have to state that I have given ECS request on 5th December 2009. & I had paid by cheques as you could not activate ECS within 15 days of receipt of my request by you. December 2009 January 2010 February 2010 Bills are paid by me on you specific request with the clear assurance that no late fee is charged as it was a fault on your side. Hence all late fee so charged in each bill after December to be refunded. Further An amount of Rs 30 /= is charged as UTA charges is unauthorized which is to be refunded . One such adjustment you have done in March for February month bill . Please refer cheque amount ofRs 716/= debited on 8th April & Rs. 585.91/= debited on 29th April 2010 Rs 725/= on 25th May 2010 under ECS .. You have to re calculate amount payable & paid by me for 3 bills February 2010 March 2010 & April 2010 . All the exess collections / wrong / unauthorized collections are to be carefully adjusted at least this time in May month bill which is to be debited in June 2010 to my a/c Under ECS. Please note to refund service tax & education cess collected on all wrongful entries . Please ensure the unauthorized debit of Rs 30/= you have been doing every month ever since December 2009. in stopped forth with .
AIrtel landline complaint Dated 29th May 2010::::-: Refer my above complaint regarding discrepancy in my 3 monthly bills- February, March & April 2010 :;---FEBRUARY month bill collected Rs 716 was collected where as actually an amount of Rs617 /=(Rs 791less Adjustments174.27, ) March month bill Service tax excess collected Rs 3.09 not taken in adjustment & only Rs 105 taken. . Further My account is debited with Rs 585.91 on 29th April 2010 through ECS. where as strangely it has been taken as Rs 585 only in the bill.thereby you have created Rs 4 is till pending payable by me .April month bill you have again shown a unauthorized entry of Rs 30/= as UTV Radio Cinema call and again service tax on that amount.
Hope you will take into account this & pass the adjustment entries in the may month bill with out fail..
Hope you will take into account this & pass the adjustment entries in the may month bill with out fail..
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AirTel — about wrong charges
i am distributor of bharti airtel limited. i have fos no [protected] when i call a2a the charge taken fromdedicate account 1 but there is 1 no [protected] when i call on this no the charged taken from dedicate account 5. by this way about 150 rs was wrongly charged from dedicate account 5. any of airtel executive can not solve problem. every time i call [protected] airtel business support center they reply me differently and reply me that plz hold and after 30 minutes they disconnect my call. and tell me who is sushil sharma? i called him on 25-9 at 6.52minute evening and he tell me that when u r dedicate account 5 is 0 every calls charge will taken from dedicate account 1 but problem not solved today.