Eureka Forbes Complaints & Reviews

Sir I purchased a Eureka Forbes Aqua guard Total RO. The exact price is 14500(INR).When their service person came to install, e carried the unit with him. We didn't look or examine the unit in their shop. We purchased that and leave that in their shop (Coz they told us that theirs service person will carry it and install it the next day).The next day the service man carry the unit. and started to install it. But my doubt is that we exactly don't know what was in the box like what parts were there in the box exactly, were in there the genuine parts. We noticed on the installation day the service man open the unit cartoon box in front o[censored]s but we noticed that the 'Main Filter' of the "Aqua guard Total RO" was in outside from the unit not inside the unit. It came separately from the unit. When we asked him to open the unit he opened that we noticed there, one filter was not fitted inside that means there’s only four filter and one side is blank ( where's 5 filters have must should be there inside ).we asked him about that he told us that, the main filter comes separately from the unit. we took his voice with confusing mind. He installed that. But we still don't know the main filter he fitted ( Which was carried/came separately ) is that the genuine filter or any other ordinary filter. Sir please give us some ideas how we recognise the filter And what parts exactly come inside with the unit.( One another doubt comes from that they took from us 14000 rupees instead of 14500 rupees from the exact price of the unit. If they can is OK. But question is that reducing 500.00 rupees and insert another membranes (ordinary filter in the unit).What exactly actually.

I have faced the same problem since 22 June 2009. I bought Aquagaurd Total RO at my home from a sales specialist on 28 sep 2008 and the product is still under warranty.

My Ro stopped working on 22 June 2009 and I launched a service request on EF helpline on 23 June 2009. A service engineer came within 2 hours and claimed to fix the problem. However the RO stopped working after 1 hour when the guy left. I re-launched the complaint and none turned up until next thursday, that too after my repeated calling on the call centre.

The guy came and diagonised that one component needs to be replaced and when asked can he replace it now, he said he does not have the part with him and will return the next day with it and repair. since then I have made numerous calls to the call centre and even dropped emails to the company's email ID but again my requests have fallen onto the deaf ears.

They make good products no doubt but their after sales service is pathetic.

Today, I called their call centre again and they blamed me for signing the document with the service person stating that the product has been serviced and fixed to my satisfaction, although, the person never presented the document to me and I never signed one.

These Sales Associates of Eureka Forbes are only interested to get AMC contracts with the consumers and they do not provide services during warranty because customer will not pay anything.

I wonder can something be done in this regard. Can someone help me understand the system of Consumer Courts because I am seriously planning to take a legal recourse against them.

Eureka Forbes Aquaguard Ultra — Service

Despite of Several Reminder company has not changed the Filters in my Water Purifier and thus we are consuming Dirty water which is a big health hazard. The complaint no. is 83442737 register on 26th Aug 2010. Please help.

Complaint is solved on 25-Jun-2009.I got cheque of extra amount taken from Eureka Forbes.
Thanks to Consumercomplaint.in .

Dr.sharma is absolutely right.iagree with him. I gayatri also faced problem with thid product. I bought this product with in three days, i rang the customer care centre after one week he came, i told him replace this but he change a part of it. after few days again product has problem i rang him, but he is not attending phone, after that i met this boy and told the problem of product, but he do nothig, i met him two times but no action is taken till date poor customer care service of your product.this degrading the name of your company, this irresponsible attitude of your sales boy, creates a problem for customers.please look this matter seriously and srt out the solution.with in two months this product become a useless water storage drum.

Dear Sir/Madam MATTER MOST URGENT

This is to inform Euraka Wet and Dry model Vaccum Cleaner was forciably billed fulll money collected vide In No[protected]. Right from the date we are not at all interested the said product, but the Sales Executive sold the same over heavy pressure/compulsions for the reasons
best know to the company Eurekafob lstd.

For the last 8 months we have been following up the matter with the company for service and activiation of the above Dry Cleaner which is lying ununesd from the date it was sold to us.

Several compalints have been registered (No[protected] but till date no action has been taken by the company to service
our brand new product.

May I request the authorities concerned to arrange for immediate refund of our full amount without further delay.

Once again we seek your spport and help to resolve the matter immediately.

R Mohan
[protected]
Chennai-Adayar

I agree with Parthasarthi, I am facing the same problem in Mumbai, below is the Service Request number : 54137243
we have been a customer for over 15 years now, but their agency is behaving like a cheap agent. They want us to pay more money if we want replacement. But we already have service contract which covers everything.

Eureka Forbes is not worth the trust we had put into the company. I wonder if their water purifiers even do the job they claim?

I agree to the above poor service, I had purchased a vacuum cleaner (wet and dry model)... Costing Rs. 9990.00, directly from Eureka Forbes, Bangalore on 29th Apr 2009...
Here I have not received Invoice / Warranty card... nothing and demo also not done...

I tried speaking to ther Bangalore office / support all means... at their stall in exhibition also, again and again I receive call for new sales only and I tell them about the problem, they inform that they will send the concerned person... and no response from them.

Hoping to receive the invoice atleast from them... :(

Regards,
Babu...

Dear Radjaradijane--
Please immediately approach Consumer Complaints Redressal Forum in your area, claim full cost plus damages to your and your family's health. Eureka Forbes is fleecing the public one way or other. Consumer Forum is a Government body. Now lawyer is is required, you can argue your case yourselves. No stamp fixing is required. Consumer forum is sympathetic to consumer. They will impose penalty on Eureka Forbes. Idf they do not pay the penalty court can issue arrest warrant. Preserve all the papers carefully.

aquaguard water filter — not working

The aquaguard water filter is not in the working condition hence require the service person to visit.

aquaguard water filter — The Water filter is NOT working

the water filter Aqua guard is NOT functioning atall..we have company AMC...my name and address is:
Kalpana Verma
26, sector-3, pocket-B/10, Rohini...New delhi-110085...INDIA
Contact: [protected]

aquaguard water filter — not in a working condition.

dear sir
with reference with above subject matter i would like to submit a complaint...where we have purchased before 2 years, but now is not a working conditions, we are not getting your service also..
we purchase from kundapur..
so please check...and do the needful..

thanks and best regards.

mr.nauman damudi
jamia mohalla
no.10 abu house.
jamia street
bhatkal--karnataka..
581320

tel:[protected]


so we are waiting for your sevice...very soon.

My mobile No. is [protected]

pleeeeeeeeeeeeease come for the regular service of my acquaguard water purifier. we're getting sick coz of contaminated water.
ph. +91-[protected]

Our contact number is 24642274.ID is [protected]
We have some problem with the waterfilter.We are residing in Abiramapuram.I am trying to contact yr office, each one is giving some number& i think all the phones are seems not working.Yesterday one person came& we were away& could not contact him again as the phone seems to be out of service.Pl tell me to whom i have to contact.During summer we need more water& what is the use of keeping Aquaguard&annual maintanance contract?.We are the custemer for the past 20 yrs.Pl do the needful, Thanking you,
GK Natarajan

I perched Aquaguard Total RO system on[protected] at ELURU 534002 .It worked well 100days .Till then it showing HELL To ALL of our family.It does not fill immediately after lowest level of water in the container .We are perchaging bulk water cans from mineral water companies.
even we phoned to company the mechanic does nothing to change the part in the unite. WHY DO YOU
ADVERTISE SUCH FALLS ADVERTISEMENTS.BE ASHAMED OF STOLLING MONEY FROM CUSOMER

AT LEAST REPLACE MY UNITS PART WHICH IS NOT FUNCTIONING PROPERLY.
THANKING YOU ...GOPAL +91 [protected] MY CELL NO'

aquaguard water filter — REGARDING BILL NOT RECEIVED

DEAR SIR/MAM,
THIS IS TO BRING YOUR NOTICE THAT I HAVE PURCASED AQUAGUARD WATER FILTER FROM YOUR DOOR TO DOOR SALESMAN MR.SANDEEP HALDER(SERAMPORE, HOOGHLY W.B.)BUT THAT TIME HE DID NOT GIVE US BILL HE TOLD US THAT HE WILL GIVES THE BILL IN AFTER TWO OR THREE DAYS BUT TILL THE DATE I COULD NOT RECEIVED THE BILL ALMOST IT TAKES FOUR MONTHS.DURING THE PERIOD I TOLD HIM MANY TIMES TO GIVE US THE BILL BUT I COULD NOT RECEIVED ANY POSSITIVE RESPONCE FROM HIS SIDE.

SO THIS IS REQUEST TO YOU TAKE A POSSITIVE STEP TO YOUR SIDE.

I feel that the company is all sweet when selling their product. after sail recevice is very very poor and bad. they must do something seriously about it. or else all ag users should come together to find a solution. i am sure the company responsibles will do something about it.

aqua guard water filter is not in the working condition hence require the service person to visit.

KISNE KAHA THA YEH PRODUCT LENE KO.
GO FOR KENT WATER PURIFIER.
YOU SHOULD GO TO CONSUMER COURT

KISNE KAHA THA YEH PRODUCT LENE KO.
GO FOR KENT WATER PURIFIER.
YOU SHOULD GO TO CONSUMER COURT

NAME: MUGAL TRAVELS
MUMBAI, DONGRY, NISHPHATHA ROAD, NEAR OFZAM ZAM HOTEL
PH;[protected], [protected]
MECHENE NOT WORKING, PLEASE REPIR

to respected sir
I use you aqua water pure equipment, but your equipment is do not work proper so i had contact m/s aqua-pure service b-55 jijamata nagar, opp santoshi mata temple, tank road, parel mumbai-400033 tel 64122562
he had told me to replace your all old part in you old machine, then you get best result and cost of this work 3000 Rs
i had givin 1000 rs advances and old machine to do this job
but 15 days complete for his commitment and now he dose not received our call
so pls u give me Gide line
I use mineral water parches in market with in 15 days
it is to costly
i had taken cash receipt also

AquaGuard Ro not working and not happy the way customer care support

my complaint no with eureka forbs is : [protected] and they have not resolved my comlaint yet response is bery bad from their side

WATER PURIFIER PUSH BUTTON PROBLEM

Sir, This regarding push button not work of water purifier machine. Kindly arrange for service of the same as soon as possible. We already complaint last 7 month at local service station but not any response.

Aquaflow is not working

Aqua flow iis not woqrking as well as Service due since August 2014.

I have purchased Aquaguard Total [NOVA] water purification system 11 months ago. The service is very poor regarding part replacement.

i have a 2 year service contract with your authorised service center, chandannagar, dist - hooghly (phone no.[protected] / [protected] / [protected]), west bengal against an aquaguard classic water purifier model (contract receipt no. 16702734 dated 20.05.09.
i had lodged a complaint on 22.10.2009 regarding the malfunctioning of the pilot lights of my water purifier and flow of water has been very thin. they promosed to send someone within the next 24 hours.
today is the 28th october, 2009. and i am still waiting for the service.
since the pilot lamps are not functioning as they should, i do not know if the water i am consuming is fit for drinking or not.
thank you,
yours' sincerely,
rupa sarkar, "sumangal", 47 Bosepara road, P.O. Chandannagar, dist - hooghly

We have a AquaGuard iNova and have the contract for 3 years[protected].
Every time there is a problem, we have to contact the service centre infinite number of times.Each time, they lodge a new complant and boast that the service person will be sent in a day or two, but no one turns up even after repeated number of calls and complaints.I strictly advise againt taking aquaguard.The service is sick and poor. We have been suffering this way since 2 months, lodging complaints after complaints, but nothing is done. Then why this AMC and all??? Just to cheat customers???

Never buy any Euro forbes product. These people are cheater. My service number was 82099920, they never send service engg. I wasted more than 100 calls to call those bast...

I wanted to share the bad experience that I am experiencing with Eureka - Aquaguard. We bought this product RO a month ago and now it is stopped working. Registered a complaint and front desk guy said, someone will attend within 24 hours. Now it is almost 48 hours and no one has turned up.
Regards
Sanjay

Sir/Madam
My complain No 65883908 dated on 10 march Till date there is no attand and service to be geven fron your side .I remind this cmplaine 4 Time but its pending, every time they told me today we send the techenician on your door,
I Things that is my mistake to purchase Aquaguard product, If I kwon that company service is Very Poor than I can not purchase,

So I things this type of service never sucsuss .SO PL CHANGE YOUR SERVICE.

Regards
Shekhar Asdak
JSW Colony 2, B 140
VPO-VASIND, Tal- Sahapur
DIST- Thane, Maharastra, PIN-421604
Cell-[protected]

I purchased EUROAIR Geneus yesterday (20.05.09) by cash and their executive gave me acknowledgement for documents Sl.No 338014 when I ask for cash receipts he simply told me that same will be handed over at the time of product delivery, In the evening product was deliver to my office when I ask about cash receipts he simply told me that he was in hurry so he forgot to take the receipts from office and same will be sent to me within ½ hr time. I told my colleague to take delivery of this product from Eureka Forbes executive because at that time I was busy in an official meeting.

In the evening when I reached home and opened the box I was really surprised and shocked to see that executive handed over me defected piece because there was no manual, no remote not proper packing were there inside and it was not even working properly…Immediately I called their customer care centre but office was closed and left my msg …. (Ref sale no[protected]

In the morning when I approached executive about delivery of defected piece, he simply told me that sorry sir I was busy perhaps our office boy has given you rejected piece…..
For this incident I realize that now your network is very big and customer satisfaction is not your first priority, I know you will change my product but please think about customer harassment which he faced…. carrying product from office to home and vice versa.
I am customer of Eureka Forbes from last 10 year and I also use Water Purifier, vacuum Cleaner ….and for using your products already given reference to many of my friends and relatives to use it.
But the kind of experience I had yesterday has really broke my trust towards the customer care part is being taken in a really very light way despite of being in competitive market how can they afford to treat their customer like this ..
Please look into this matter with serious concern and before it’s become too late, your company may be affected due to these kind of lacks for after sale customer satisfaction.
Now I request you to please provide me cash receipts of Rs 9900/- and change my product immediately.

Thanks

euroair geneus — defective piece supply

Eureka Forbes becomes one of the werst and Frod company. Pls lets not to buy any thing from those guys reason as my case ... I have purchase EUROAIR Geneus yesterday (20.05.09)by cash against this executive given me acknowledgement for documents Sl.No 338014 when I ask about cash receipts then he told me that same was handover to at the time of product deliver at the evening product was deliver to my office when I ask about cash receipts he simply told me that he was in hurry so he is forget to take the receipts from office and same will be given to me half and hour.I sent my cooligue to take this procduct from Eureka Forbes executive because at that time I was busy in a official meeting.

At evening when i reached home and open the box I was really surprised and shocked to see that executive handover me defected piece because no manual, no remote not proper packing inside and prodict also not proper working…immediately I call your customer care centre but office were closed and leave my msg ….(Ref sale no[protected]

In the morning when I have approached executive about deleive defected piece, he simply told me that sorry sir I was busy possibility that office boy given you rejected piece…..for this incident I realize that now your network is very big and customer satisfaction not your first priority, I know you change my product but please think about customer harshement which he have…. carry product from office to home and taken back home to office.

Now yesterday when we reach there asaf ali office then i want to know that they have not this product in their store...now i am laughfing on own why should i made payment cash...now i request you to all please don't purchased any product from eureka forbes because they are cheater...

Today i have received call from Mr manoj who is the incharge of this office and gave me assurance that my product will be change on Monday 25.09.2009...let see if it is not happen then i will take police and press help on my issue ...i have purchased this product of Rs 9900/- but i am ready to spend Rs 10000 more to give them lesson that we are not a fool...i will planing to take legal action against slae executive or co who took me cash wihtout given me official receipt...

Immediately action should be taken by company..and chang defective piece immediately without any further delay...maintain company reputation & gooedwill

AQUAGUARD TOTAL SENSA — Non receipt of the invoice and guarantee card

I had purchased a water purifier from aquagaurd eureka forbes, model Total sensa. The product some how was delivered to us on oct 2010. But the agent had told the invoice and the guarantee card and other manuals will be sent by courier within a week. Inspite of calling the office several times, there is no good response. They just tell, I will report the problem to higher officials, but don't get back. After 3months, when a guy had come for servicing even he had called and requested to send the documents. After several days, i got a call telling I will get the documents in a week. Its more than a month now and 5months after the purchase, we are left without any documents or proof of purchasing the model.
I would advise every one not to go for aquagaurd or see that they give the documents on delivery of the product.