Eureka Forbes Complaints & Reviews

Dear Sir,

For my Aquagaurd RO, I have launched complaint with Call Centre for non Functioning of Purifier[protected].I was assured of the Service within 48 hrs from 3rd Dec, but till today (7th Dec) inspite of regular follow-up, my complaint has not been attented.

My Question is when you can't provide Service, you have no wright to sell the products for Basic & Most important need of Life.

I bought a "Aquaguard Total Sensa" (Sl No BD[protected] water purifier from their franchise Dinesh Enterprises in Yamuna Nagar on 5 Dec 2008 (Bill No 9870).

As I stay in Dubai, I specifically choose their latest table top model with best technology currently available.

My wife brought it here yesterday night. Upon opening the pacakage this smorning I noticed the following:
1) The unit is definitely not brand new as all the body bears fine scatches all over (it looks like a display unit or a demo piece used by their sales staff has been supplied).
2) There is no "User Manual" in the package (in fact there is no paper at all inside).
3) All the filters are installed on the unit except one (RO filter).

I always thought of Eureka Forbes as a highly professional company but they have let me down completely.
At this point, my minimum expectations from them are:
1) Arrange to send me the "User Manual" by courier or e-mail immediately.
2) Provide me a copy of step by step "Installation Guide" to enable me to make the unit operational.
3) Provide me a suitable compensation for supplying a used / old unit.

Dear Sir,

I had brought aquaguard model aquaguard classic e-balling from your panipat office on dated 8th OCT-08,

I had paid all payment through cheque, payment already debited from my account but still I m not received my invoice for same aquaguard.

I had many time talk with panipat region RM Mr. Deepak Wadhwa, but he is not give me any satisfactory answer, I m sorry to write you that he is not have knowledge how can talk with customer.



But from last one month he every time commit me they can send me invoice within two day but from last one month I m not received invoice from your side.



Please arrange to send my invoice as soon as possible.

I m waiting for your kind response.

Thanks

Regards,

Mahesh yadav.

Ph. [protected].

Address:- Mahesh yadav.

Mahadav Colony,

Near Rana Ka Toka,

Panipat-132103.

Haryana

Our Aqua Guard is to be serviced every 3 months; At the last sevice a New AMC was taken which is valid till Oct 2009.
The machine has developed a problem; have informed the local Service manager who opines
a) his team is NOT ready to look at & repair this old machine.
b) he insists on upgrading the machine to the latest model.

Can the the AMC amount be adjusted towards the upgrade?
IF not, the amount MUST be returned to us with immediate effect; Only then we can consider an upgrade.
We await your reply; failing which we shall have to move to Consumer Court for deficiency of services.

Recently two months ago I bought Eureka Forbes Aqua Total RO and the company executive assured that I will receive this document within 15 days by corrier. when I called up after 15 days the call centre person said it would take 30 days.. even then I did not receive.. after 30 days whwn I called up the call centre person increased the duration by 45 days.. now they are telling 2 months. Till now the company has not sent the Guarantee card. The sales executive who delivered when contacted talks as if doesn't know any thing about the product.
The funniest part is that the call centre people do not even ask for Reciept no nor Address other than name and tell that I will be recieving this document within few days..
I really don't know how they can send a document by asking for a name.
I am really confused, if there are 10 customers by my name ( for example) and If I ask for a Guarantee card, will the company send this Guarantee to all, because the only thing they ask is name and immediately tell they will send this document.

i have bought an aquaguard purifier 5 yrs ago.it worked very well for 2 years then we shifted to new place leaving aquaguard stopped for 3 yrs.now we have again called the person from aquaguard for its servicing.he changed candle and carbon and charged 600 rupees last week.the peoblem is that water is nottasting as good as it was before or as in through RO water. when i boiled water for my baby, there was lot of salt left behind which make me alarmed that water is not getting purified.please tell what to do.i have spent lot of money to give pure water to mykids still not satisfied.ples help.

NOT WORKING PROPERLY & FLOW OF WATER IS VERY SLOW

I have purchased Nova Gold Machine from your Executive Mr. Padeep Kumar Shukla on November 20th 2008
the same was delivered on 24th evening
and was sunsequently installed on 25th
after the installation it was found that machine was leaking from four places
same day it was inspected by your technician, but he could not rectify the problem
and he informed us that the machine will be replaced
same night and subsequently everyday i have been speaking with Mr. Pradeep Shukla
each time i was promised i was told that the technician will again check the machine - no technician have ever visited our site
no feedback from him till now after repeated calls from my side
atleast 5 times i have called your office on 67611800 number and left the message for Mr. Qureshi and Mr. Vijay
sorry to say no call back from their side also
I am sorry to say this is what you aim for to become
"Friends For Life"

is your profile anywhere really reflecting what you have written in there

Manoj Chanchlani
[protected]

Hi,
I've registered a complaint with the Eureka Forbes Customer Service Center in the month of August 2008 - The complaint was about leakage from the outlet of the machine.
One technician came he said it is normal the leakage will stop automatically. The problem was never solved. Even after making reminder calls couple of times, nobody turned up.

I registered the complaint (Complaint No.[protected] again on 25 Nov 2008 for the same reason. The technician came on 29 Nov 2008 (after 4 days). This time he said, to stop the leakage he will have to change a particular part of the machine. He said that he'll come on 30 Nov 2008 and replace the part. But he never turned up.
I called Eureka Forbes Customer Service Center on 30 Nov 2008 about the incident. They said don't worry it will be taken care of on priority. I again gave a reminder call (Complaint No. 0111) on 1 Dec 2008 to the Eureka Forbes Customer Service Center. I got the same reply 'that it will be done on priority'.
I did not get any reply on this neither my problem has been solved. It's been almost a week now.
I don't understand whether these guys really understand the meaning of 'PRIORITY'.

Please help me get it done asap.

Thanks & Regards,

Nitin Pandav
Viman Nagar, Pune
[protected]

I would rate the service level of Eureka forbes as pathetic & third category service level. I have not seen any company which has all its business based on service quality, having such a lethargic attitude towards customer service level.

I am having Aquaguard reviva smart(RO) purchased from Ahmedabad from Aquaguard sales person. Now, I have shifted to Pune. I have requested for fitting & service of my machine. Fitting was done (after charging hefty amount of Rs.250/- with no receipt given for the same) after several follow-ups.Then after calling CUSTOMER SERVICE CENTRE atleast FIVE times, one service technician came but after looking at the model, he informed that he is not trained to service this machine & he will send some senior technician. But no body came.

Finally, I had put a request at call centre on 26/11/2008 with service request no. 80769873 & I was assured that service people will visit in maximum 48 hours. No Body came.

Once again, I called up callcentre & I was told that the matter had been taken up to senior people & some body will visit within 24-48 hours. No body visited.

Once again I called up call centre & the reply as above was given. I doubt whether there are machines answering the call with human names or is it really some people sitting over there & giving same reply.

I am working with press & planning to takeup this matter in pressway now.

In nut shell, A slumber company with pathetic service levels & inefficient people.

I purchased a new Eureka Forbes Aquaguard RO Water Filter unit on 09 Sep 2007 from Nagercoil (Tamil Nadu) Salesman Mr. V. Marimuthu (Mob: [protected]) after exchanging my old Aquaguard NOVA Water Filter unit. As the NOVA unit's Annual Maintenance Contract has a balance of about 15 months, the Salesman assured me that I will receive the balance period AMC fee of the NOVA Water filter back (About Rs 1, 250.00). Though I spent few hundred Rupees in Phone charges to followup the matter with Manager Mr. Santhakumar (Mob: [protected]) and AMC Claims Officer Mr. Thiraviam (Mob: [protected]), I have not yet received my money back.

Apart from the Water Filter, I also purchased Vaccum Cleaner and Air Filter from Eureka Forbes. Though this Company's products are good and had good after sales Service, the Company's after Sales service is getting worse now (may be in Tamil Nadu ?). I suggest the consumers to be very alert with this Company.

Dear All,

I have fed up with the services rendered by Eureka forbes, I called the Eureka help line and made the complaint on 18/11/2008, I spoke to Mr Kathik and registered my complaint of getting low quantity of purified water becasue of dust, I have been informed that the complaint will be attened by the service person with in[protected], since no persons atteneded, I called the help line number 39883333 and reminded to Mr Harish, no response till[protected] again I reminded to Mr Rajkumar on[protected], for that call the company responded, but no use, Actually at the time of registration itself I asked the company to provide the Carbon and Mandle as it was due for last one year as per the AMC contract, but the service person didnt carrty along with him and with out attending the complaint he went back and recorded in their books as "call attended", hence I contacted on[protected] and again registered to Mr Naranderan, he also promises now ...

I dont have scope in Eureka forbes false commitments since they have not attened the regular service for the last 7 months .
I never expected such a worst service from a reputed company like Eureka forbes, they are actually cheating, and fooling us.

Still this momet the call is open, hence I request not believe the Eureka forbes assurance, their after sales services are very very very poor

I bought the 18L water storage purifier from Home Stop Bangalore on 8th Nov. From that day after assembling the product, water leaks out from the upper storage compartment. I have approached Home Stop as well as Eureka Forbes for service support. These companies have shown absolute apathy in terms of customer service and have not taken action till date. I have logged a complaint at the Eureka Forbes website also, this company seems to be appalling in terms of customer service. I require help to address this problem. I need this product replaced or fixed by a technician.

I've purchased euro aqua care RO water purifier system last Dec., 2008 & Its still in warranty period.Since Installation water is not coming out as per prescribed peed of 9 Liters per Hour and its not functioning well.I gave call to eureka forbes cust care 10-12 times during the period @ Patna & Kolkata but they couldn't solved the problem. Last technician had broken the system and water is free flowing. I dont know what should i do. I stay @ # 207, Shivanil Apts., West Anandpuri, Kasturba Path, Boring Road, Patna - 800 013.

dear sir,
I have purchased this product online, 3 months back and when I started using the product, it only worked for 2 weeks, started giving problem, I purchased the product for the good cause, and the money i spend was wasted, I have called up to the customer care and given a complaint, they told me to contact the local office, as I stay in Hyderabad. I called up on the given numbers, Phone no.[protected] by name Rajini, also followed up on these numbers also[protected] and 23324977.
got the product from ACE Distributors, 218 Madina estate, off t road cotton green, mumbai 400033. warranty card no. J236182

These people cheating public and menting money, but very poor service.
Please help me in this matter.
mobile no. [protected]/[protected]

regards,
Sohaib.

I took 3 year AMC for aqua flow of eureka forbes on 29/09/07, Receipt number AG96B14764604, customer code 12596496. In general for every six months for service the customer care person should come by default but even after i complain they are not responding. The contact numbers given to me are [protected],[protected],[protected], [protected] (manager deepank - hyderabad). If i contact by phone the response is poor and non sensical answers are being given. Hyderabad service center of Andhra pradesh, India is dealing the customer in a very bad manner. If you do not take any action on them i will be constrained to go to consumer forum for refund of amout paid towards AMC along with other claims.

My address

P.satish kumar, flat no 402,[protected]/6/3, sneha prasanthi residence, Between sashi hospital and brilliant grammer school, opposite chandana brothers, Dilsukhnagar, Hyderabad 500 036, Andhra Pradesh, India.

MY contacts [protected], [protected].

I purchased the RO System of Aquaguard, which was well known due to it's service but my personnel experince with the company is very bad. There is no Service after sale. No any service personnel came for the service during one year. After one when my RO System is not working properly, i contacted to the Customercare Service (Complaint No.[protected], but even after more than one week no service engineer reached to attend the complaint. So kindly makethe arrengement to attend the problem at the earliest.
Me & my faimily suffering a lot.

We have registered our complaint in the service center of bareilly for a number of times but no one is coming to check out the problem.
Details:
model -classic,
customer code -2486,
unit sl.no.-4262
we also have insured our model.every year we ay them so that in need we can get service.but now they are not listenening.pls take action as soon as possible.
with regards:

PARUL SAXENA

Dear Sir,

I had purchased one water filter from EUREKA FORBES LTD. couple of years back and there after I have made AMC with them after my warranty period.
This year too I am having AMC with M/s. Arindam Neogi (Francisee of Eureka Forbes Ltd.), Code No.-1367, 56/G Bidhan Nagar Road, Kolkata-700067, Phone:[protected].

Almost a month back one of their service person came to our house for Annual servicing of the filter machine but he had damaged the knob of the water inlet valve and also the water holding stand. Though after several request and complain they have replaced the stand almost after 20 days but till date they have not repair that water inlet valve due to which we are unable to filter the water properly and have to consume tha contagious water .

I have also complain it directly to the Company through Euro Help Line on 39883333 and each and every time they have assured me of providing me the services and had issued complain number accordingly (few I remember[protected] on 05.11.08, 52322311 on 12.11.08 etc.etc) but till date neither the company nor the franchisee has taken care of our problem.Each and every time the franchisee make a courtesy call after the complain and then went silent till the next complain.

Sir, my earnest request to you that to take a very strict disciplinary action against the company as well as against the franchisee for bluffing and harassing customer like this inspite of the annual contract.

If it is possible I want to go for compensation since each and every day we are consuming bacteria and detoriating our health just because of them.

I shall be highly obliged if you can teach them a good lesson and kindly do the needfull.


Thanking You,

Your Sincerely,

Jit Mukherjee
+91-[protected]

I bought Eureka Forbes Aqua Sure model 18lts.in May 08.There was some problem in filter so i lodged a complaint on 24 oct 08 and after that i have called atleast 5-6 times but there is no proper response.I have two seperate complaint no. I am always assured that the technician will reach in two days but so far till date no service have been provided.The company is a failure in after sales services
.