Eureka Forbes Complaints & Reviews

We purchased aquaguard in the name of Javed Palekar whose contact number is [protected] our contract receipt number is AG 96B 13570086 and i am not satisfied with aquaguard services

No proper services are done

I have purchased a aquaguard with digital switch 8 moths back and the person named Mr Biren kalita
assured me to give free service without any notice, but till date after handing over machine and collecting
money from me he has nighter visited nor called me up for any query, I am requesting you by this mail
to take the necessary action and send a person from your end service the product.I am quite surprised
to see this type of lacking in service from a world famous company.

CANDLES OF MY RO HAS TO BE CHANGED

I have experienced the same problem with as far as the customer service is concerned. MY brand new machine is not working and no one has turned up to replace it from Eureka forbes. I have fired the hell out of BIG BAZAAR who is selling Eureka forbes products. Draged them in the night to replace mine on the spot. They themselves found it difficult to install a replacement peice.
I bought the machine on 22 OCT today is the 4th Nov 2008. Best way is go to their office either the retailer or Eureka forbes and make sure it is done DONT LEAVE THEM!

Yes, Eureka Forbes, which used to be a reputed company, has turned out to be a bunch of crooks. Once,this company pionereed in door to door marketing and trained well its marketing executives, in domenstrating marits of its products, now they appear in pionering after sales service segments, by training their service center guys to deceive customers and deny after sales service in such a way, that customer is discourage to contact them again. Because their intentions are clear in very first contact, they are not their at all to serve their customers, who are victim of their crooked salesmen's falls promices.

Identical experience is with me. Vendor supplied Reverse Osmosis (RO) Water Purification System against cash payment, Eureka Forbes person who came to install, informed that sales invoice, warranty card etc will be delivered withing one week time through courrier. He provided 3 phone numbers of service center (of which one belongs to some innocent gentlemen, who is fed up of replying to callers that somebody has played with them, other too are attended after number of attempts) alongwith his own mobile number for after sales service. He warned that taste will feel bitter for a few days, but will get gradually OK. After using for a long time, taste of water is getting bad to worst, to the extent that we have now stopped using this water filter. Their service center says that they have no records of sales made to me, because vendor has not farwarded any sales particulars to them hence they are not in a position to serve (even listen) to me, though vendor givens proof of doing this. Invoice, Warranty & service cards promised to be delivered withing one week by courrier never delivered to me. The Eureka Forbes persons who installed equipment at my home, promises every time that invoice, services card, warranty card, will be delivered withing a day or too and equipment will be attended and served very soon. He promises to visit himself, but every time I contact him, he (reportedly) is out of station.

I am now fed up with attitude of their service center and sales person, and left with no option except to throw away their product, and look for some new product from a reliable company.

My experiance should be an eye opener for those who still trust on this old established company,that has now changed to a group of crooks.

Please be aware of risk involved in trusting Eureka Forbes any more.

Yes it is very true that Eureka forbes are very bad in service and their product is also not Satisfactory . Better to go with any other water purifier company.

Dear sir
I want spell here that com'py service is going day by day poor, as well as franchises appointed in colonies r not so responcible against complaints.my aquagaurd is under service contract, but after reporting complaint nobody is comming to attend. once a fellow came to inform me, that i will come next day for service.
From that day till today, nobody has visited yet. filter is doing problem who is responceble God knows.

jitendra srivastava
20/122, Indira nagar
Lucknow -226016
Mob-[protected].

reviva reverse osmosis water purification unit — poor after sales service

i purchased above said ro system in october 2005 and i am feeling regular amc since then. the authorised service centre is meenakshi services(ph:[protected]).

on 5/10/2008 they came for service and renewed the AMC also.but after 2 days the system stopped filling up.when contacted, the person arrived and removed "reject water controlled valve "as well as one of the filters and assured that parts would be replaced next day.

since then after repeated requests, nobody turned up for the repair.even the complaint person MR>PARVEEN KASHYAP(ph:[protected])was contacted yesterday and he assured the arrival of serviceman. but nobody has arrived since then, even he is not answering the call.

I had purchased Eureka Forbes Reviva Water Purifier in bangalore, After two months it stopped working then I had contacted Customer Service Centre ( No :[protected] and registered the problem on[protected] after that they had given service request no 53270731, After That daily morning and evening I have to contact them and request them for sending service engineer, daily they will ask Name, Service Request No and address and then they will tell within 24 to 48 hours one of our service engineer will attend you and also all the phone operators will ask you any other problem to be solved.-- they are unable to solve the problem which i had requested.

All Dear Customers Please buy Eureka Forbes Products and get immediate service with prompt response from Eureka Forbes phone operators.

TO WHOMSOEVER IT MAY CONCERN

Myself am Hemali Tanna and i purchased my mineral plant 9 months ago I was promised two years of guarantee, but unfortunatly my plant dint even work for 3 months . Since than i am regularly complaining to the sales head of jamnagar city Mr. Bindesh Jani but his response is extremly careless towards me.I Plead you to solutionize my problem and take action against Mr. bindesh Jani.

My contact number is [protected]

Hi,
This is 100% true that Eureka Forbes is making fun o[censored]s.
I also bought a Vaccum Cleaner by paying complete amount in advance also Rs.500.00 for the sales Representative as their commission which has to be paid by us.
Its almost One & Half months & still my requirement has not been fulfilled.

THIS IS TO MAKE SURE THAT THE CUSTOMERS SHOULD BE AWARE OF THIS COMPANY

I stongly agree with Eureka Forbes bad service quality. It is detoriated over past couple of year and now it is almost Pathetic. I have logged a complaint [protected] to repair my Aqua Guar RO purifier. However it almost 2 days over no body has turned up. When I called customer care, just like a recorded voice, executive will say "Sorry for the Inconvenience" and repeat the same language and tone that "some body will attend shortly, we have taken this on a high priority". When I asked about Service head bangalore number. Initially they were reluctant, however when should they have given two number[protected]/22 and asked me to contact Mrs Sudha. It seems he is the service manager. However evern ater 10 times she was not availabe at office.

Eureka Forbers become totally an unprofessional organization and also I feel their product quality has gone donwn similar way their service.

Think of twice before buy any eureka product. You can be assured that you are inviting trouble and unnecessary tension. Product will be unusuable within a month or two then you need run behind unprofessional service agency. Stay away from their product.

Amit - Eureka Forbes customer care number [protected]
Phone - [protected]

Hi Rajesh,
I've been looking to get hold of someone at Eureka Forbes myself.
for the purchase the sale manager - Ravi Stieven kept chasing me, and we bought 2 units at a time and since the time of purchase and installation, we have been having multiple problems with the units.
The sales manager has stopped picking calls, and the service centre, other than giving different codes each time, doesnt result in any actual service.
Totally frustrated and regretting the idea of having purchased EF while there are so many new brands these days

Nirmala
Ezze Hospitality.
Bangalore

eureka forbes ltd,water purifier ro system — did not purify the water

did not purify the water,i also inform the service center at k.k nagar madurai.
but the service reply is very bad.now the purifier in gaurenty period, the service engg did not change the affected parts.the past 5 days i mentally worried to this problem,and the service center reply words are irretated my mind.so please give me the solution fastly.

Hi,
Myself Prashanth, I have purchased the Eureka fobes water filter - model Integra RO UV machine
on[protected].While selling the machine the Sales Represtive promised to service the machine very
three month at free of cost.I called them on November 28th, 2010 for service as well as re-installetion of
machine from my old house to new house, Which is just a .5 kilometer from my old resiedence.

Even thought calling Customer care regularly and regiester the request 6 times they are least bother to
solve my problem.

I am really up-set on Eureka Fobes service.

Regards
Prashanth
[protected]

My number [protected] yagappa nagar 2nd street Anna nagar

Dr aquaguard magna hd is not working

My aqua guard is not working from last 6 day and i already logged complaint before 6 days through customer care no.[protected], but there is no resolution till now .I contact customer care three times in last 6 days .

Filters not Chang

Two years warranty filters not Chang

Eurekaforbs does't concentrate in After sale service. I purchesed Water purifier (RO) Unit Number 8039233. One Rep (SR's Name Mr M. Kannan, code no[protected] Came to my house last year many times to convince me to purchase the water purifier. On 05/02/08 with advance payment of rs 3000/ RO Water purifier instaled in my house. Total Amount of Rs14500/ Settled in another two instalments. He (Mr M. Kannan) came to collect the instalment payment & Check the water PH Value. In the month of june i tried to contact the rep through phone. He does't attend my call. Now i am trying to go for AMC. The other Dealer (From Vellore, Tamilnadu) needs Rs 3650/ Per annum for AMC. I dont know the amount offerd by the dealer is correct & will do the fruit full service.

Sairam.G

Dear Sir,

I have been notifying the complaint for servicing of the aquaguard filter purchaes from your group at Thane, Mumbai. Everytime I call the cutomer care centre, I am being told that the complaint has been registered and the service engineer shall visit within 24 hours but no body turns.

my complaint no. is 50481740 dtd. 15.01.08

Appreciate a quicj response from your side.

regards
Naveen Virmani
[protected]

I have purchased an aquaguard i-nova 2 months back ( Cust.id # [protected] ). As Iam moving out of Bangalore I had called up the Customer Care and requested them to deinstall and install it at my friend's place. The request was made on the 24th of Jan'08. Today is 28th Jan'08,and have followed up with them for a no. of 8 times today. I haven't recieved any reply from them yet. Iam vacating my place tonight by 8 p.m. If this is the service provided by Eureka Forbes, then kindly advice me as to what exactly should I do now.

EF — Leakage

Dear Sir,
This is Thulasi doss from Hosur,
I brought a Total RO system from Eureka Forbes on end of March '09 from banglaore sales guy, thinking to provide pure driking water to my family . After installed 1 to 2 days we found that thier is WATER leakge from bottom side, and parrally i had registerd complaint regarding this, in your website.

And simo i have frequently follow up with sales man, Regional office and service guy regarding serviceing. I will give the that nos.

Sales man : 1)Ramachandran - [protected],
2) Forgot his name which no given by ramachandran : [protected]
3) reginal No :[protected]
4)Office No :[protected] but

There is no responce from your sales and service guys (i have lost patience with sales /service guys. lying is first habit of these people, last ~60 days 1 to 2 calls per week, and they say they are coming .when?? some times he took mobile and said wrong no but i liesten ring tone is same( Tamil song).

After 3 months i got ( Not from eureka forbes) local phone no, Mr.Senthil Kumar [protected]. And he has sent his service guys to my home, and found and they accept, that leakage from membrane unit which is manufacturing defect .

Mr. Senthil kumar is telling that, he is having only autharity to replace the membarine .

But as a customer i m telling that i need replacement unit very shortly.

Please look into this and help in resolving .

R.Thulasidoss
Ph no : [protected]

Note : Request your people to look your web site regarding complaints.

AquaGuard — Leakage

Dear Sir,

Our aquaguard water filter not working properly since last week please send any mechanic to repair properly ..as soon as possible .

Thanks & Regards
Mohd Nasir Khan
Akber Bagh Hyd.
Cell . [protected]

Yes, Eureka Forbes, which used to be a reputed company, has turned out to be a bunch of crooks. Once,this company pionereed in door to door marketing and trained well its marketing executives, in domenstrating marits of its products, now they appear in pionering after sales service segments, by training their service center guys to deceive customers and deny after sales service in such a way, that customer is discourage to contact them again. Because their intentions are clear in very first contact, they are not their at all to serve their customers, who are victim of their crooked salesmen's falls promices.

Identical experience is with me. Vendor supplied Reverse Osmosis (RO) Water Purification System against cash payment, Eureka Forbes person who came to install, informed that sales invoice, warranty card, service card etc will be delivered withing one week time through courrier. He provided 3 phone numbers of service center (of which one belongs to some innocent gentlemen, who is fed up of replying to callers that somebody has played with them, other numbers too are attended after number of attempts) alongwith his own mobile number for after sales service. He warned that taste will feel bitter for a few days, but will get gradually OK. After using for a long time, taste of water is getting bad to worst, to the extent that we have now stopped using this water filter.

Their service center says that they have no records of sales made to me, because vendor has not farwarded any sales particulars to them hence they are not in a position to serve (even listen) to me, though vendor givens proof of doing this. Invoice, Warranty & service cards promised to be delivered withing one week by courrier never delivered to me. The Eureka Forbes persons who installed equipment at my home, promises every time that invoice, services card, warranty card, will be delivered within a day or two and equipment will be attended and served very soon. He promises to visit himself, but every time I contact him, he (reportedly) is out of station.

I am now fed up with attitude of their service center and sales person, and left with no option except to throw away their product, and look for some new product from a reliable company.

My experiance should be an eye opener for those who still trust on this old established company,that has now changed to a group of crooks.

Please be aware of risk involved in trusting Eureka Forbes any more.

Vaccum Cleaner Tornado — Not Working

My vaccum Cleaner was given to the service center as it is not working.I was told that they will call immediatly.Till now ther is no response from the service center.

Most of the problem is attributed to the faulty information systems and false bureaucracies in corporations now a days - not just this company, name any company situation is like this.

sir, my vaccum cleaner is not working, can u please tell me from where can i get it serviced in delhi or it can be repared at home . tell me its custumer care number

Eureka Forbes — issuing of bill , warranty card etc. after paying full payment by check

One day a regional office manager, as he climed to be, MR. M.P. Singh came to our campus and discussed about REviva water purification system, and I agreed to buy it. They said they will deliver the bill etc. once the check of Rs 12500/ is cleared. Its more than two months That my check has been cleared and I am asking for the bill over phone at least 20 times. Everytime they are playing hide and seek game.till today I have not recieved the bill. I am planning to go to consumer court soon.

I want to know the exact price rate of the motor of vaccum cleaner ace. How is it possible for me to know
whether they really changed the motor(any serial no. to be provided).

I mr. J.Joseph, Chemmazhikadu house, Pallom-p.o, Kottayam-district, Kerala,[protected], [protected], [protected])purchased one eureka forbes vacuum cleaner from NCC Canteen, kottayam(1997-NCC COP HQ, Kottayam)vide bill no.039521 dated 09.03.2009.
When opened the packet the vacuum cleaner was found defective as mentioned below:
1)The top cover of the machine on which the horse pipe to be fixed is not available.
2)The dust bag is not found with the machine.
As such the said vacuum cleaner came to no use and i returned to the canteen on 11.03 2009 for replacement with an assurance to give a good machine very soon.
On further enquiry, the canteen authorities said that the vacuum cleaner has been sent to the company(Ernakulam Depo)for repair/replacement.No action has been taken till date to return the same in good condition.
So necessary immediate steps may please be taken to supply the vacuum cleaner.
My e-mail id is [protected]@rediffmail.com.
Kottayam.
03.04.2009 J.JOSEPH.

hello sir mera ab tak aqauguard machine purchase kiya ho magar cash memo nahi deliverd hua hai
mb:-[protected], bhikhna pahari, ray hasanpur chain tola, patna-04

I have been using ‘Tornado Trendy’ vacuum cleaner of Eureka Forbes for last five years. Recently it has become unserviceable and needs repair. I checked the contact no. of local service center[protected] for Coimbatore city from Eureka Forbes web site and had given the complaint for the same. Almost 15 days passed and surprisingly nothing happened till date!

Every time I have been given with different excuses like technician was on leave, mechanic was sick, spare parts were not available etc. Ultimately someone from Eureka Forbes named Mr. Gokul (mob no. [protected]) came and checked my machine but informed that he could not do anything as he was basically a technician for water purifier aqua guard! I was very much annoyed to see that a water purifier technician had been sent instead of a vacuum cleaner technician! Mr. Gokul informed me that vacuum cleaner technician Mr. Jayaprakash (mob no. [protected]) would come next day.

Several phone calls to all those above mentioned numbers yielded no results so far! I am really astonished that how come the response from Asia’s largest direct sales company could be so pathetic!


“Your casual efforts of acting on my complaint are highly condemnable"

I didn't even get a reply of my above mentionrd e mail to Eureka Forbes customer care!

Eureka Forbes Ltd/Vacuum Cleaner — Defective Piece was sold-No response for my frequent complaints

I have purchased a vacum cleaner (Eureka Forbes Ltd, Model X-Force) for Rs 7790-00 on 30-Oct-2009. The amount was deducted from my A/C on 3-Nov-09.
Details of sales person
Name: Mantu Tiwari-Mob:[protected]-Sales Person's Code-9039377
When he opened the piece for Demo, he came to know that the piece sold was defective (Low of suction pressure). He told that he encountered this for the first time of his 3yrs experience. He could able to convince me that he will come with a new piece in a couple of days. I waited for his response till a week. I called him several times (About 20times), but he is not even taking my call. I came to know that I have been ignored/cheated. On 26-Nov-09, I have given my detailed complaint to the Eureka help line[protected] Ref: complaint #: 82210962. I have been promised to take necessary action in two days. I have followed up with my phone calls at least four times. Every time, they are assuring that they will send their senior representative. Till now, no action has been taken by them. I lost my patience and I thought of complaining this with you. I request you to take necessary action on Eureka Forbes and help me to get justice.
Yours Truly,
Seshendra Kumar. Kuricheti
Mob: [protected]
Flat No. JB-001, Shravandhara
Sasane Nagar, Hadapsar
Pune-4110028

Trendy Vacuum cleaner — No response after placing a complaint on customer care

Customer service Eureka forbes

I had placed an complaint (complaint no 8259187) on 13/03/2010 but got a call from the executive on 17/03/2010 saying that he will send a mechanic to my place by evening but nobody turned up till 22/03/2010 when I called up the call center for the second time & told that nobody came to resolve the above complaint number the the phone executive told me she will send someone ASAP but nobody turned up till date......After placing a complain twice on the customer care no...

I have purchased Wet & Dry Allign on 30 Dec 2006, Customer ID No.[protected] from Hyderabad. So for I have not used yet. Pl. send some one who can show how to use Wet cleaning purpose. Thanks, Regards

My Cell No. [protected], Kukatpally, Hyd. A.P.

We had purchase an industrial model of aquaguard for our business premises.In a very short span it stopped working.We are facing such big problem.We called the service center numerous times but they just keep on telling lies that we are looking into the problem.The machine has still not been rectified.A company like Eureka Forbes is not at all taking care of the complaints of customers.Its is just like doing fraud by selling its defective products to innocent buyers.


Neha Mundra
Mundra Vastralaya
Jharsuguda
Orissa

sir,
worlds worst service No.1 product is eureko forbes service. I have purchased a R.O system. when i complaint for service several times there is no response my service centre hosur and head office salem in tamilnadu. D.Ashok cell no.[protected].

I too had a bad experience with Eureka. PFB the mail I wrote to them. Kindly send me an e-mail id for a senior person in Eureka if possible.

Dear Team,

Like many families our family is a loyal customer of Eureka Forbes. We
have been using your Water Purifiers since years.

Our recent experience with Eureka Forbes has been really discomforting
and hurtful.

We have purchased the new infinity model of the Eureka Forbes water
purifier which is still under warranty.

On 24th we have placed a reinstallation request[protected] because we
were shifting our house. I would have made more than 10 calls (am sure
you can check and verify your logs) from 24th to 27th.

On 24th I was told that the matter would be resolved by 25th. Every
time I made a call from 25th onwards I was promised that the issue
would be solved on the same day.

1. I took leave on 25th to enusre that I am there for re-installation.
Nobody turned up!!

2. I followed up but had a feeling no one will turn up on 26th due to
festival. Still we waited at home and spoilt our most important
festival because WE HAVE A 1.5 YR OLD BABY at home and water is very
very important for any body for day to day life.

3. On 27th I was again promised that the call will be closed the same
day. I again took leave to ensure that the same is happeing but in
vain.

4. I had no arrangement of water since I was very sure that Euraka
Forbes can be held good for their commitments (Why? - my previous
experiences with eureka have been very good)

5. We had to go to neighbours and ask for water every day.

This morning (28th Oct 2011) a technician by the name of Nagendra (Ph
Number -[protected]) called up and reached our home. He finished the
installation upon which my wife called to confirm the amount that we
had to pay.

I asked her to tell the technician to wait while I speak to his
supervisor because we were not happy the way we have been treated
(Made to wait for 3 days for reinstallation).

While I am speaking to the supervisor (Ph number - [protected])
nagendra has atleast called me 4 times and he is making a fuss in my
house while my wife is alone with my child.

I was talking to the supervisor to wave off the charges because you
have troubled us so much. He said it is not in his hand and that I
would have to speak to his senior. I took the number of Ms. Sheela
([protected]).

I immediately called Nagraj as he had already called me 4 times. I
asked him to wait while I was talking to his senior.

He spoke very harshly and said "I do not have time and i cannot wait
for 5 minutes". To which I warned him not to make noise in my house.
HE CUT MY CALL AND UNSTALLED THE AQUAGUARD!!!

HE IS THEN GOING OUT AND SPEAKING AT THE TOP OF HIS VOICE IN FRONT OF
THE SECURITY.

I spoke to Ms.Sheela and demanded a free installation and an apology
from the technician in front of the SECURITY. She agreed.

The technician was sent back with a senior technician. The free
installation was done but Nagendra did not apologise. Instead he again
started bad mouthing with the security.

I have asked Ms.Sheela to send an apology mail. She has promised to
send the same.

Now I ask you:

1. What kind of customer service is this. If no one is available due
to festival why dont you say so to customers..why make false promises
and ruin peoples lives??

2. Because of your team our biggest festival (Diwali) is ruined, I had
no water to drink for 3 days.

My wife was mentally tortured by Nagendra and was insulted in front of
the security!!!

How will you compensate for that???

3. I plan to buy a wet and dry vaccume cleaner from Eureka... do you
think after the experience I have had I should still buy from
you...???

I DEMAND AN APOLOGY IN MAIL AND BY CALL FROM A SENIOR PERSON IN YOUR
COMPANY AND I WANT NAGENDRA TO BE TERMINATED FROM HIS JOB FOR HIS
MISCONDUCT.

I expect a reply from your end by end of day today else I will
escalate this isssue the next level and to the media. I will also log
a police complaint against Nagendra and Eureka Forbes.

Regards,
Avinash Hemdev
[protected]@gmail.com

sir,

We had purchase vacuum cleaner still not working .We called the service center numerous times but they just keep on telling lies that we are looking into the problem.The machine has still not been rectified.A company like Eureka Forbes is not at all taking care of the complaints of customers.Its is just like doing fraud by selling its defective products to innocent buyers.
T.Bijulal
Adoor
Pathanamthitta(Dist)
Kerala
[protected]
[protected]@gmail.com

Sir,

We had purchase vacuum cleaner still not working .We called the service center numerous times but no response. Please make necessary arrangements for rectifying the compliant.

Regards
Binuraj
Karthika Distributors ( Vodafone Prepaid )
Near Telephone Bhavan
Pathanamthitta
Kerala 689645
Mob : [protected]
E-mail : binu.raj.[protected]@gmail.com

Dear Mr R K Ganguly, Sr VP - Consumer Service

Recent Complaint / Request No: 75332452 dated 2nd March, 2014

I HAVE PURCHASED AQUAGUARD – PROTEC TOTAL (RO + UV), No:DK-6008100 on[protected] FROM UMANG ELECTRONICS, KHODIAR CHAMBERS, KADI (GUJARAT), PHONE:[protected].
SINCE VERY FIRST DAY IT IS GIVING PROBLEM & HAS BEEN REPAIRED MANY TIMES FOR FLOAT, PRESSURE SWITCH, SOLONOID VALVE, ELECTRICAL WIRING & NOW COMPLETE MAIN CIRCUIT BOARD BURNT BY NEGLEGENCE OF TECHNICIAN ENGAGGED BY YOUR DEALER M/S UMANG ELECTRONICS, KADI, MEHSANA GUJARAT.
THE EXTREME NUISANCE IS THAT YOUR TECHNICIAN MR YOGESH ( YOGENDRA) INSTALLLED THE NEW MACHINE WITHOUT EVEN REMOVING THE PACKAGING STUFF FROM INSIDE, WHICH WAS DETECTED BY YOUR MR SHUKLA AFTER 4 /5 MONTHS. MR YOGESH, MR MEHUL & MR SHUKLA COULD NOT FIND A REASON WHY MACHINE WAS OVERFLOWING? THEY CHANGED FLOAT, PRESSURE SWITCH ETC THEN YOUR Mr VIPUL FROM MEHSANA POINTED OUT AFTER 8 MONTHS THAT SOLONOID IS DAMAGED FROM FIRST DAY & NOT THE FLOAT, RESULTING INTO WATER OVERFLOW FROM THE STORAGE TANK EVEN MACHINE IS UNPLUGGED.
NOW AGAIN MR YOGESH O[censored]MANG ELECTRONICS, KADI OPENED THE MACHINE, WHICH WAS NOT OPERATING FOR LAST FOUR DAYS( WATER WAS NOT FLOWING INTO MACHINE). HE DISMENTALLED THE MACHINE, THEN PLUG IN FOR TESTING & REPORTED THAT SOME BURNING SMELL IS COMING. SINCE MACHINE WAS NOT IN OPERATION FOR LAST FOUR DAYS, HENCE SMELL CANNOT COME AFTER 4 DAYS OF BURNING. IN FACT WHEN HE DISMENTALLED THE COMPONENTS & TILTED THEM, THE WATER LEAKED INSIDE & SWITCH” ON”, THE MAIN CERCUIT BOARD BURNT DUE TO WATER LEAKAGE BY TILTING CANDLES, FILTERS, UV LIGHT ETC.
BY THIS TIME ALMOST ALL THE MANY PARTS DAMAGED BY YOUR UNTRAINED, UNSKILLED, POORLY QUALIFIED SO CALLED TECHNICIANS ENGAGGED BY YOUR DEALER & COMPANY M/S EUREKA FORBES, THE MACHINE IS TOTALY DAMAGED NOW & NEED REPLACEMENT WITH NEW MACHINE & SUITABLE COMPEMSATION FOR OUR MENTAL DISTRESS.
SUCH A CRITICAL MACHINE EVEN DO NOT HAVE ANY INDICATOR, WHETHER IT IS WORKING PROPERLY OR NOT ? WHEN SOLONOID FAILED FOR MONTHS WE WERE DRINKING UNTREATED RAW WATER. SIMILARLY NOW WHEN ITS UV BULB WAS NOT WORKING WE WERE DRINKING UNTRATED WATER UNDER THE IMPRESSION THAT WE HAVE “PAANI KA DOCTOR” AS CLAIMED BY EUREKA FORBES.
EVERY TIMES A NEW PERSON INVOLVED (MR YOGESH RELATED TO UMANG ELECTRONICS, MR MEHUL & MR VIPUL FROM MEHSANA, AND MR SHUKLA FROM AHMEDABAD ETC. AS A RESULT THEY HAVE MADE MY PURIFIER A JUNK MACHINE. THEY TAKE ONE TO TWO WEEKS FOR REPAIRING & IT RUNS HARDLY FOR A MONTH OR SO & THEN AGAIN SOME OTHER PROBLEM ARISES. EVEN DURING ITS OPERATION WE WERE DRINKING UNTREATED TAP WATER.
STILL IT IS UNDER WARRANTY PERIODE ( WILL BE EXPRING ON 19TH APRIL, 2014) HENCE I REQUEST YOU TO KNIDLY REPLACE MY PURIFER IMMEDIATELY. IF IMMEDIATE REPLACEMENT IS NOT DONE BY COMPANY, THEN YOU WILL BE FORCING ME TO GO FOR LEGAL CONSUMER PROTECTION.
DR S KUMAR
VICE PRESIDENT,
GOBIND GLASS & IND LTD.,
KADI, MEHSANA-382715.
CELL: [protected]

Don't buy eureka products, customer support is very bad, you will never get the service.

Eureka Forbes — Installation was not proper; Had dirty water and got sick

Installation was not proper; Had dirty water and got sick

We have being trying to get our purifier repaired.But there was not answer from the customer care department eventhough we complainted several times.Please do something..

YOU BLUDDY MONKEYS MY AQUAGAURD PURIFIER IS NOT WORK PROPERLY SO PLEASE REPAIR MY AQUAGAURD 7002

after sale service is not available — aquaguard Classic is not fuction

Aqua guard Classic model Water purifier.At start its red light olly blink.Supply of water not fuctioning.

Eureka Forbes - Aquaguard Classic — Non Responsive

I have an Aquaguard Classic under AMC for 2 years and whenever I call them for service, either the 3 phone lines are always busy or the Centralised Number 39883333, do take the complaint and conveniently ignore about it. One has to ring about 20 to 25 time in a span of 15 days and then too trhey are very complacent in service. Now they have given 3 numbers to contact which is perpetually busy. Is there not any system in a highly developed, knowledgeable and high tech IT super power of the world to look into such measly problems?

I am calling aquagaurad service center but no one is there to pick the call, , its really frustrating.

we wanted the aquaguard classic model to be re-installed at our place alongwith servicing but the utter negligiance and cold responce from the companys service staff and call takers left us wondering that is it what we were promised while purchasing this model.

Please tell me the Aquaguard service telephone number

Im prasidha purchased aqua gurad reviva model and called for the service the technician had attended the unit but im having same problem and now im asking for the senior technician these customer care people are least bother to send. They are literally cheating that today he will be coming .

I AM USING REVIVA RO SINCE LAST 3 YEARS AND NOW THE TDS IS 20 .I CALLED SERVICE PERSONE BUT THEY DO NOT HAVE ANY SOLUTION HOW TO MAKE IT CORRECT. MY RAW WATER TDS IS 495 IN SUMMER.

I had registered my complains on 28th April till no one has come for rectification let me know what is the problem I am not seen such a worst service.
Following details are ready reference:
1. Req No. -[protected]
2. Cust No. -[protected]

Now I am in Erode- Tamil Nadu. Recently transferred from other state. I have informed/ requested to come and fix my Aquaguard in my residence. But, every day I am getting good reasons from your people why not to come, no results. This type of service I am not seen anywhere.

Hello,
Sir/Mam
I have informed tht I have purchased aqua guard water purifier in the year 2005, the service provider was giving his techninal services since last three years, but in this year 2009 since 5 or 6 month the service provider is giving us very bad service, and they are not attending calls properly, our yearly bill submitting date is 31st may but due to bad services we didn't paid, my aqua guard purifier is not work properly, its really frustrating, Its request please kindly help us( Contact No-:[protected] Mr.S. Chatterjee, [protected] Mrs.Chatterjee(Allahabad)

Dont buy aquq Guard product.Very poor service.No point of time dont go for AMC. useless and hopeless people.They give promise and commitment but never they will honour it.Lot of products are available in the market go for it.I am fed up with service .I can't write more than this.

i have telephoned to acquaguard service center to change the filters of acquaguard which have been installed in my residence till date no response

we have purchased a Aquaguard RO system in Aug 2006 and they promissied to provide to service visit every 6 months for the period of 2 years free. But till now they havenot given service support, Our Aqua system totally down for more than month. I registered complaint at madurai -tamilnadu office on 15.06.2009.

Still they have not attend the complaint.

Cpmplaint No : 81432500 dt 15.06.2009.

i'm calling since 1 month no one is responding for instalations .what shoud i do? takeback the instrument.. i;m fed up of calling.

THIS IS TO INFORM U THAT THE TECHNICIANS U R PROVIDING IN VISAKHAPATNAM ARE INEFFICENT THEY DO NOT KNOW HOW TO REPAIR THE MACHINE AND MISHANDLING AFTER INFORMING THE SAME TO THE SERVICE MANAGER HE DOES NOT CARE THIS IS SPOILING THE REPUTATION OF AQUAGAURD IN THE MARKET PEOPLE LIKE ME WILL EXPRESS MY EXPERIENCE TO EVERYONE I COME ACROSS . VISAKHAPATNAM PH NO [protected].

Most horrible service standards.No one attends to calls sincerely - call centre people keep on repeating that the complain (no. 55352606 on 10th Sep'09) has been forwarded and shall be rectified by day end but no one turns up. This despite the fact that we have bought an AMC for our machine on 31st Aug'09 (just 10 days back). First I was told that the problem will be rectified within 24 hours which on the second day was changed to 24 working hours and was also clarified that they have 12 working hours in a day so the actual turaround time is 2 days. On the third day when I checked up as to how many working hours are there in their day - they say it is 9 hours a day!!! It is the most ridiculous thing I have seen where the company changes its working hours everyday to justify their inefficiency...

i am santosh kumar acharya resident of bhubaneswar, i have an amc on nova machine . i have lodge complian several times to service care no[protected] from dt 03.09.2009 to till today.every time they are giving me a new complain no & they are not attending my call.
santosh kumar acharya

AQUAGUARD SERVICE IN JABALPUR IS VERY POOR. WATER IS NOT COMING OUT OF THIS MACHINE.I CONTACTED MR. VINOD SEN- MOB NO. [protected]. AMC IS VALID TILL[protected]. MODEL IS CLASSIC WITH E-BOILING +. ALSO CONTACTED SERVICE CENTRE. KINDLY HELP ME.

AquaGuard classic — Not Attending the AMC

Dear Sir,
We are the consumer of Aquaguard classic and the AMC is also given but nobody is coming to repair it.

Our Addr:
National Institute of Open Schooling
19/17 K.G. Marg Kutchery Road
Allahabad - 211002
Phone:[protected],2548149

Regds
Regional Director

Aquaguard Classic with e-boiling+ — servicing not done

I am Raunaq Sinha, from Dhenkanal want to put a complaint regarding the service of my Aquaguard.
I had purchased an Aquaguard (Classic) with e-boiling+ of Eureka Forbes in November 2007 from Eureka Forbes, Cuttack.

After these sales persons visiting time to time my home for demo and shaking their tail like dog asking for purchasing and continuously following it up with me. It took less than 1 hour, after my phone call, for the sales personnel to reach my residence to take the amount for procurement.

As per the sales agreement the service personnel should come for free servicing after 6 months without our call as they say they have record of it. But now it seems to be completing two year, no one is turning up for service rather on repeated complaints to Eureka Forbes personnel at HO positioned at Forest Park or any other service personnel of any center at Bhubaneswar.

I am having a very pathetic experience with Eureka Forbes. Their service is just pathetic.

Can we expect a more responsible act from Eureka Forbes ? Can we expect the same agility and prompt service as shown while taking sales? I am regretting for buying Eureka Forbes product.

The customer care seemed to be least bothered. Now we are still waiting for the action to be taken but all it leads to is frustration and anger...i would not suggest Aquaguard to anyone because of its pathetic customer care...really poor service


Raunaq Sinha
c/o Uday nath jena
jubilee town, deulsahi,
dhenkanal
PIN- 759001

i want to buy of aquasure boil filter and carbon filter please help me thnku
pls connect me [protected] imdtly

Dont ever go for Aquaguard .. Service is pathetic .. Im ready to sell my Aquagurad water purifier for halh price.. Its only 7 months old because of the very very bad service..

AQUA GUARD SERVICE IS VERY VERY BAD.DO NOT BUY THIS PRODUCT.HORRIBLE SERVICE.WHY SHOULD I PAY COST AND TAKE AMC ADDITIONAL..

Your Muzaffarpur (Bihar) Office/Srevice centre service is very poor .I am lodging complains from last 15 days but till now no one is handling my problem only they are giving me complain no.
If you are giving such type of service then we will file a case in consumer forum against you.
pankaj
[protected]-my contact no

The AMC by aquagaurd is open cheating .sHAMLESS service .DO NOT BUY EUREKA FORBES PRODUCTS > THERE AFTER SALE SERVICE IS PAHTHETIC AND USELESS . NO ONE LISTENS AFTER YOU PAY THEM. ONE SUCH THIEFS ARE HOTLINESERVICESINDIA---- AUTHORISED SERVICE CENTER OF AQUAGAURD
BEWARE
I have Aquagaurd Nova which I bought in 2006.
In april 2009 I shifted to Delhi and called the engineer from the authorised service center, of my area (Hotline services india ) to install the aquagaurd.He recommended that I take 1 year AMC with him in which he would change the carbon once and the candle twice and attend to any fault which may require repair.
After the first service (change of candle and carbon) I realised that the buttons of the aquagaurd where not working, - the music button did not play and the water button would trip .
Dispite repeated complain in the sevice centre no one came
Then on april 23 2010 I got a call from the service centre that my service was due and would i like to renew the contract. Just to get the seviceman visit me i agreed on phone and la-behold the man was there the next day and he changed the carbon and the candle both. When i told him that i dont want AMC he gave me a huge bill for his services and said that i have to pay because my contract expired two days back . He spoke to his office on phone and he fidelled with the aquagaurd and now i get no water
The sevice centre now refuse to repair it
This is blackmail...

very disgusting . a well known company is doing this . very shamefull

don't go for Aquagard. very bad pathetic service. They are not having updated information on product staus. Delivering the product without QC check. They are maitaining proper customer service. They are not tracking product deliver status.

Aquagard is worst product. THey are maintaining customer service
They are not having track for product deliver status.
I don't know why they are advertising that much, without maitianing quality

Dont ever go for Aquaguard .. Service is pathetic .. Im ready to sell my Aquagurad water purifier for halh price.. Its only 7 months old because of the very very bad service..

Eureka Forbes - Aquaguard Classic — Free Servicing not done.

Dear All,

Eureka Forbes has become worst in all kind of customer service.
Their salesmen sale product door to door. I have purchased Aqua Guard Classic 6 months back. 1st free service is due. I have called the person whom i bought the unit. He is aking me to call many places at diffrent nos. He is so arrogant that he is asking me that u have given cheque to company so u follow up with it not me. I didnt get any response. On top of that I didnt recvd Invoice for the same. At the time of purchase, salesmen assured me that I'll receive invoice within 15-21days. Now its more than 6 months. Still I am calling them for invoice. Salesmen's name is Laxman & his contact no is [protected] at Pune.

So think twice before purchasing any Eureka Forbes product.
Pune people mind well i[censored] meet the same salesmen dont respond him.

Dear Sir,
I have Aquaguard NOVA model under AMC, it is down since 8 days, complaint is with their call center but no one has come to attend it.

I am clueless about their pathertic service response, can some one guide me the approach.

Thanks

Respected Sir,
I havebeen use aquaguard classic since last one year, But now water is not comming properly.Flowing very slow.So please lookinto the mater & act accordingly as an early possible.
Pravat kumar Mohanty
Qr No-IVR/PF-4
UNIT-6, BHUBANESWAR
[protected]
[protected]

I was also looking forward to buy AQUAGUARD TOTAL I-NOVA but on I have to think twice, well no need to worry you can call their superviror or head incharge and tell them that if they will not replace the machine then you can go to the NEWS channel and really if you do soo that they have a very bad advertisment.. which will efect their production. Donot argue with everyone reach the top level person who is educated enough.

any one can call me for aquaguard at [protected]

just now i placed complaint regarding the non-availability of the hose pipe for eurekaforbes vacuum cleaner.

in my complaint i forgot mention that the vacuum cleaner was purchased by me during the year 1991

which i request you to note

thanks

i want to replace my cartage ,as it is not working

I want to purchase an aqua guard of your company. Kindly provide me the address of any retail centre or the dealer at Guwahati,

eureka forbes aqua-guard classic model — repair of aqua-guard

Sir,
My aqua-guard lying out of order since[protected] till date. your complaint telephone numbers are also not answering.THE COMPLAINT NUMBER[protected] ALWAYS REMAINS OUT OF ORDER. I here by request you that my aqua-guard may kindly be repaired immediatly.


Address:-
Uttam kumar dadlani
C.R.P 35
railway phatak road.
near new sainik store bairagarh.
My contact no. is [protected] (Cell)
[protected]R)

i want complet no tel or moble

Dear Sir,

1. Refer contract receipt no[protected].

2. I have made a service contract on 22.12.2009 For a period from
22.12.2009 to 21.12.2011. I have forward service request to you throuh
your web. many times. The details are as follow:-

(i) Web service request No 296e507982ed dt 19 Jun11.
(ii) Web service request No 744287decdt 22 Jun11
(iii) Web service request No 9659e40660c6 dt 22 Jun11( For
Guwahati branch)
(iv) Web service request No 95376fba466edt 25 Jun11
(vi) Wi) Web service request No 95376fba466edt 25 Jun11
( vii) Web service request No 188623alfe1dt 27 Jun11( For
Guwahati branch)

3. The above details have not yet been attended till date.The request
for replacement of candle of aquaguard Model no inova water Filter of
eurakafobs.You are requested to send their representative to replace
the same at the earlist . Please send your representativ to my
present address.My present address is as under:-

Col SK Rath
261/3 Joshi enclav
Rangapahar
Dimapur
Nagaland

Mob NO - [protected]

I HAVE CLASSIC MODEL OF AQUA GUARD WATER PURIFIER . WHEN I START MACHINE IT WORKS AND WATER FLOWS BUT ITS GREEN LAMP DOES NOT LIGHT UP. I LIVED IN SIVASAGAR ASSAM AND HERE IRON LEVEL IS HIGH IN WATER I NEED A FILTER WHICH CAN STOP IRON AND TURBIDITY OF WATER. KINDLY SEND SERVICE PERSON EARLIEST.

J P S VERMA
C-188, ONGC COLONY SIVASAGAR
ASSAM-785640
(M) [protected]

i'm having aquagard classic the flow of water is very slow and less whats problem in that?

Forbes Crystal water purification system — Not working

The Managing Director
Eureka Forbes Limited
Your Friend for life
Bhupesh Gupta Bhavan,
85,Sayani Road,
Prabhadevi,
Mumbai 400 025
Tel.2430 1725

Dear Sir,
RE: Purchased two Forbes Crystal Water Purification Systems from A.P.Lotlikar and Sons,in Margao,Goa. On the 18th.Oct.2007,along with lots of other electric household equipments for our new Villa in S.Goa.

• Ten days later water taps for the purification were installed.
• Week later installation completed ,but not working.
• On November 11th. One of your service technician from Eurosmile declared that both the machines are broken and not working.
• Informed Lotlikars, about our frustrations and would like to return the systems, since new and under warranty. Refused when I sent them back thru our driver.
• Hence we write to you for help, angry and frustrated and taken advantage of our situation, since we are new in this country.
• Have learnt that you have better system called Inoah or something like that.
• We would very much like to return our above systems to be replaced with the latest and best water purification systems that you sell ASAP. At no further cost to us.
• We are buying Bisleri bottled water every week, additional expense and more frustrations.
• Trust you will be able to abide with your logo.
• WE GO MILES FOR YOUR SMILES
• YOUR FRIEND FOR LIFE
• Thanking you in anticipation,
• Sincerely,
• Jatindar S. and Karin Mac
• E-mail : [protected]@gmail.com
• Our address in S. Goa
• Villa “SATWANT”
• Sector IV Type
• Villa No.B-01-101,Colonia Jose Menino (C.J.M.)
• Zalor Beach,Fatrade,Varca
• Salcete,
• S.Goa 403-721
• Tel.No.[protected]
• Mob: [protected]

I am also a victim of above said problem - eureka forbes have employed some stupids as service personals they don't even understand the problem. They have actually connected the inlet to backflush in my case. Some bad odour comes every time even after the problem was rectified. Even the tap water is better and odourless.

This is a good co. Given in the hands of fraudsters...
Has requested for candle change and service on 22nd jan 2015.. Since then, i have personally followed the matter more than 15 times til date, but customer care executives are daily making excuses and request for one day to solve my problem. They always say that my problem shall be resolved within a day. . We will arrange a technician. . We are arranging a callback from our senior management. . And blah blah.
CComplaint references are 79965166 on 22.01.2015 and 91240737 on 13.02.2015. Last reference is for the request to reimburse charges made for AMC contract of 3 yrs due to deficiency and negligence of service from eureka forbes.

Rhe service engineers come see open and go away. The machine remains idle for days. Planned to change into other machine this time. Service going bad to worse.

I bought a Eureka Forbes water Purifier 4 days back. They had mentioned at the time of sales that they provide the best service to the customer. In my case nobody came for the installation of the Eureka Forbes water Purifier. I have not been to office for the past 3 days and still waiting for the installation man to arrive who promised will arrive at 11 am in the morning. This is what eureka claims as friends for life.. worst experience. Never trust Eureka again. Will tell my friends as well

I am also suffering form pathetic service of Eureka Forbes, I recommend no one go for it, I purched water purifier and since 12 days I am awaiting for instalation to be done any one can imagine what a worst service provider they are. So if you dont want to make your life meserable DONT BUY EUREKA FORBES PRODUCT

EUREKA FORBES SPRING FRESH — R.O. NOT WORKING IN GURANTEE PERIOD

I PURCHASED EUREUKA FORBES SPRING FRESH R.O. SYSTEM ON 21/05/2007 VIDE BILL NO. 1327 FROM NEW ANUBHUTI ELECTORNICS, NEW DELHI-45. IT GIVES ME A LOT OF TROUBLE WATER IS NOT COMING OUT. SEVERAL TIMES I LODGE A COMPLAINT BUT COMPANY DID NOT SEND ANY MECHANIC. LATES COMPLAINT NO. IS 80141346 DATED 8/1/2008. COMPANY ENGINEER SAYS THAT MEMRANCE AND OTHER CANDLES REQUIRED REPLACED, BUT COMPANY REFUSED TO CHANGE THE MEMRANCE. I HAVE PAID RS.13200.00 FOR THAT.EUREKA FORBES COMPANY IS CHEATING PEOPLE IN THE DAY LIGHT.

EUREKA FORBES SPRING FRESH RO — Poor Service

It is to bring in your notice that I had purchased EURKA FORBES SPRING FRESH RO from DABUR INTERNATIONAL, SADAR MARKET, GURGAON 50 days back.But since then I am facing lot of problem in its operation due to poor service.Within this period 4 times Service Enginner has attended the fault from GURGON EUREKA SERVICE CENTER, NISHA INTERPRISES, SEC7 but due to lack of knowledge of these engineer my product is malfunctioning.Every time whenever service engineer comes he detaches some accessories from this system and says it will work without this.If different accessories like SV/pipes/flashing box is not required for its operation then how it will work.When I have to go for another RO in home town I perefer Kent instead of Eureka because of EUREKA forbes poor service.My RO is still
not working properly and I am afraid that if I will call service engineer again my RO will be of no use.I request you to please arrange to replace my RO as it is in warantee period.The visits has been done in the following steps
1>After purchasing it from the dealer its installtion was delayed by 48 hours and this installation was done on chargable basis.
2>Water taste was very poor, service engineer has installed TDS adjuster and he charged for it.
3>Filtered water was not coming, service engineer detached some Flashing black color box along with some pipes and threw these accessoried and told us that this system will working without these accessories then question is why company equips these accessories.
4>This time SV system gone faulty but service engineer was not having this system with him
5>Again complaint was logged for problem in 10 inch ligamnet fileter and SV but visit is still pending.

Above incident happened within 50 days of purchase.I request to look into my matter and ask the company to replace with new one as this is in warantee period.


Regards
Naveen Jha
[protected]
H.No-1553, SEC-7 EXT.
Gurgaon, India

I had purcahse eureka forbes total RO on 22/05/09. After a week Ro stopped workking .After making sevral calls at last service engineer vist my house. He told that problem is in adaptor of RO. Whem i asked him to replace he was not able to replace as they dont carry any acccesory with them which they can change on the spot.He told me that he will arrange the adaptor But after making many calls to the service department no output come so far. Its really shocking that brand companies are provide such type of product which even cant work for a week regulary. Moreover I get this RO under the scheme life time free maintenance but still i am waiting for that card. I had talked sevral time with Team Leader Furnish jha but always no positive response. So if some responsible person from Eureka forbes who really cares for compny read this comment plz take some action for the image of your compny .

Regards
Arun Chhillar
[protected]