Eureka Forbes Complaints & Reviews

i purchased aquaguard goldnova water purifier on 4 may 2009..while installing the appliances they said that they will provide two free servicing during first year..its under warranty period of 1 year..till now they haven't provided any free service check ups..i have complained to them on their customer care several times but they always promise me that they will send a field representative next day..now i am not sure whether the water i am drinking is pure or not..

I have purchased a Eureka Forbes Aquaguard Compact water purifier on 13/04/10. While making the payment on 13/04/10 I was told by the salesman that the water purifier would be deliverd and installed on 14/04/10. However I received the water purifier on 15/04/10 but no one came for installation. When I called the call center on 16/04/10 then the representative (Mr. Praful Deolekar) denied escalating my call to a supervisor. I tried calling the corporate office and was told that Ms. Hegde is the lady in charge of the consumer grievances but she wasnt available. An executive Mr. Ranjith Kumar attended my call and assured me that he will have someone with authority call me in 10 mins but I never received any call. I am irritated because while taking the money I was told that the machine would be installed next day. But once the sale was done no one was willing to attend to my problem. I would suggest anyone reading this email that PLEASE DONT BUY PRODUCTS OF EUREKA FORBES AS THEIR AFTER SALES SERVICE IS VERY BAD.

I had purchased Eureka Forbe's Vaccum Cleaner from Croma Stores,Ghatkopar West, Mumbai on 13th Sept 2009. My invoice number is 20806. After twise use at home my vaccum cleaner started giving problem.The power cord of the machine should stay out once pulled but it started malfunctioning and going inside without even pressing the button. I had to use some kind of clutch to keep it out while i work with the cleaner.

Have complained to CROMA 3 times and they have given one complaint number the first time.The number is 3048. But till date i.e.11th April 2010, even after several calls and visits, no one has ever bothered to come for the servicing of the product. I logged the complain with Mr.Ganesh & Ms. Manjit 2 times, but they have never kept their committment.

I desperately need Consumer Society's help & support to solve this issue.

with lots of hopes, looking forward to your reply & solution

Regards,

Bipasha Datta
Employee of Godrej & Boyce Mfg. Co. Ltd.
Mumbai
11th April 2010

Sir vide final receipt No-233, Eureka forbes limited receipt No-011879 of 7-4-2010, I have paid full amount (Rs.10,900) for the purpose of installation of an Acqua Guard water purifier system at home in AT Agraharam, Guntur in hard cash to Mr K sudhakar-CCS No-9005819 accompanied by Mr.Venu 9043398. I pleaded them that the installation process be completed by next day as i had planned my vacation out of Guntur. However, much to my dismay, the people have not turned up sofar (02:30PM on[protected] for installation of same. i had been requesting them for entire yesterday and the day before to finish the job. They promised me to install the machinne initially by the evening of[protected] later extended the same to[protected] and today its alreday half day in to[protected]. I offered them to consider visiting my home even after 9:00pm when they said it would be late in the evening on[protected]. I had an taken the matter to Mr. Kishore who calaimed himself as Branch Manager and promised me to process the case feed back me in one hour at 06:00PM on[protected] but he did not stick to his word he did not call me back until now. My self spoke to him twice but to no use. Plz help me install the machine my vacation plan and mood is spoilt by your people. leaving me with only option of going to a Consumer forum and Press.

Sir,

My filter is not working properly by day one when we purchase now I want to change its cartidge but unable to find any service centre. Kindly send some one at my home to solve out the problem.My number is [protected].


Regards,

Veena

sir, have been using aquagaurd inova eboiling water purifier for the past six years for which iam also paying rs.900 for its service maintenance annually.my machine had a fault before two months for which the service members of your concern took the machine and still didnt return back..i have called them many times but they are not giving proper response..we aresuffering from unclean drinking water for the past two months.so i kindly request you to do the needful..hope i will get my machine back.thanking you.

I purchased Aquaguard Gold Nova on 09th December 2009 by Mr. Chandradev Tripathi who made FALSE commitments about this and sold it to me. It was working well till one year. I got its filters changed after one year and also got AMC for another one year. Soon after this, water from my machine is leaking continuously spontaneously all the time. It has been seen and repaired eight times by various service engineers but the problem is persisting as such till today. I think, I have made WRONG decision to purchase this brand which claims it to be the BEST. No I have made complaints several times, now the service engineer also expresses his helplessness.
Moreover, every time service engineer comes but NEVER gives me service report. Please do something.

Dear Sir,

This is to inform you that I have a general problem with Acqugurard compact system. Most of the time it has been changed , repaired with service charges. but now due to some reasons this machine is out of order. I have been told lot of times to come and check the system properly. but the representatives of eureka forbes is not able to come and see the machines and replace it. I have already given service charges, but not I have not able to pay any service charge to the representatives. I have a tiny kid and necessary for drinking water. The problem is still pending at our end.

sir, you are requested to please send some representatives at the earliest.

Please do the needful and oblige.

With best REgards,

Sanjay Shee
[protected](M)

Please send your executive for servise of this aqua guard.

Dilpreet Singh
A-1/8, second floor krishna nagar Delhi-110051
Mobil-[protected]


As soon as Possible

Thanks
Dilpreet Singh

To
Coordinator
Jago Grahak Jago

Subject: Complain about Eureka Forbes Make Water Storage Purifier (Aqua Sure)

Dear Sir,
I have purchased 1no. Water storage purifier from M/s DSR Enterprises Authorized Franchise Business Partner of Eureka Forbes C-22/16 Sector -57 Noida(U.P)
(Mr. .Rajat Jindal, Contact no.[protected]) Invoice No.of product-522 Dated 7/10/2009 And installed on 27/10/2009 at my residence Vaishali sector -6 Ghaziabad
I am facing the problem from day one as water is not filtering properly I contact the sales and service representative Mr. Nilesh ([protected]) but he didn’t provided the proper service. Then I contact Mr. Rajat Jindal (Prop. Of DSR) He gave me complain no. 102483 dated 11/03/2010 for my product and suggested to contact Mr. Pokhraj (Area Manager of Eureka Forbes),then I contacted him on 11/03/2010 but till i have got no response from his side.
So I kindly request you to please look into my problem and take proper action against them. And also provide me the beneficial .

Thanks and Regards.

Very Truly
Sanjay Srivastava
([protected])
Address- 2/45 1st floor Sector -6 Vaishali, Ghaziabad (U.P)

Atrocious attitude of Eureka Forbes. Complaints for the past 3 months regarding non-functioning of the sound system have not been taken seriously. One of the buttons is faulty and soon the equipment, Gold, is going to collapse and we'll go back to boiling water. THis after paying through the nose and just a year after purchase. The customer cell keeps referring to different people but nobody is actually solving the problem. How long do we have to suffer. THe indifference of this socalled reputed company is infuriating. Only an exposure in the press will do the trick I suppose.

Eureka forbes's bhopal based franchise are the worst people. They are never committed to their services and products quality. they take AMC and never come on time and even afetr calling dont answer properly. this agency should be closed as soon as possible or we will be forced to go to consumer forum court. product quality has crounched and the company even doesnt handle customer with any resposibility.

To,
The Chief of Customer Services Division
Eureka Forbes.

Dear Sir,

I want to bring in your notice and immediate strong action regarding subject matter. I signed AMC on 3rd Feb. 2010 at your Branch Office Bilaspur, Chhattisgarh State vide Ref. No. AS/1023 SAP-[protected] "CONTRACT RECEIPT NO. : 10 17378487 paying Rs 2550.00 for the period of three years wef. 3rd Feb 2010 to 2nd Feb. 2013.

On 20th March I noticed that purifier was not functioning properly I immediately informed your Bilaspur Office and he told that very soon the defect will be rectified but no one gave attention on complaind. I immediately informed at Raipur Office head Mr. SK Verma mobile No [protected] and I was assured that complained will be rectified. After two days I again contacted at Bilaspur Office head Mr Ashok Tiwari Mobile No [protected] and he told that circuit is failed and within one two days I will get my problem solve. After two days again I contacted and Mr Ashok Tiwari advised to contact at Raipur. I contacted and I surprized that from Raipur I was informed that "FAULT HAS BEEN RECTIFIED" I again contactede at Bilapur Office and after continuously following 10 days, service engineer came and told "TRANSFORMER IS NOT FUNCTIONING" & it will rectified tommorrow. I immediately informed to Bilaspur office and Mr. Ashok Tiwari told that He will immediately sent the person with transformer and circuit but not send till today. After complained 11 Days have been passed but problem is as remain.

What is this? Are you joking with customer? What is the means of AMC? How much time is required to attend complained and its rectification? Who is responsible and what action you are taken against such ir-resposibility?

If you are unable to provide good services why offering for AMC. This is breach of truct and for same I may appeared in court for justice. Statutory requirement Drinking water

Kindly informed Who is responsible and what action you have taken as this is very bad experience. If you are unable to attend compained in time and to rectify the same, cancel AMC and returned the amount.

PK NIGAM

From
R.Sivakumar,
136-A, Type-I, Block-5, Neyveli - 607 803.
Tamil Nadu.
Cell No.[protected]
Sir,
Sub-Vaccum Cleaner Under AMC Replacement of Spare -reg.

This is my second E-mail to you rerarding non replacment of Spares ( Power Cable and Spring set). Till now there is no action from your side hope you have received my first E-mail no your My Vaccum Cleaner is under AMC as per AMC Conditions any spare will be replaced at free of cost. After many reminders thay have taken more than one month and replaced the spares with old one , immediately the power cable started to burn and the spring wheel is also not working.your Customer Service specialist Mr. Ramesh has promised to replace the spares with new one but till now there is no response from his side. I even called his several times, if you are not going to replace the spares I will have to complaint to your officers, he said that you can complaint any where you want.
Once again I request you sir to advice your staff replace the spares immediately, as my children are suffering from dust alergey as I am regular user of vaccum cleaner.
thanking you
yours faithfully,
R.sivakumar

Though Eureka Forbes spend so much on advertisements and their products are highest in price but their service is worst.

I have purchased Aquaguard (Reviva) from Eureka Forbes in the month of Jan 2010. since that time this product is working very well, but last 4 days it is not working properly, purified water is not comming in the purified water tank of this product. I have made the complaint to Mr. Jitender kumar (sales execuitive) of this company on 25 march 2010, but he told me to lodge complaint on tel no. [protected]. so according to his suggestion I have lodged complaint for above mentioned problem on 26 march 2010. but till this time no body came for curing this problem.

Dear sir/Madam,
I am regular user of your product Vaccum cleaner. My vaccum cleaner is under AMC and it is valid till June 2010. I hava registered a complaint regarding replacement of power cable and its rotating sprint not working one month back at cuddalore Mr. Ramesh Group Customer Service Specialist. After many reminders he has replaced this spare with an old one and bottom wheel is also not working. When I switched on the vaccum cleaner immediately the cable started burning. I immediately informed Customer Service Specialist Mr. Ramesh he said that give me one week time I will replace it with a new one, till now there is no action from him after so many request. As I am unable to use the vaccum cleaner my children is suffering from alergey like iching asthama etc.

I kindly request you to use your good office to replace a new Cable and Spring immediately.

And I also want to bring to your notice that as per AMC Condition two sets of dust bag to be issued, I have received only one set of dust bag.

I once again request you to replace a new Power cable and Spring and issue another set of dust bag.

Thanking you
yours failtyfully
R.Sivakumar

Dear sir/Madam,
this is regarding my old complaints only,
mistakely I have given order to purchase eureka forbes water purifier, I had given the credit details and verbal instruction to take payment after 19t but they had taken payment before due to this i wanted to dicontinue my order but till the date they have not returned me my money.
transaction happend on: 17/11/2009 VT093220053000140000382 EUREKA FORBES LTD BANGALORE IN through the kotak mahindra bank credit card. and reference no is also given.
(I had paid some interest to the kotak bank due to this unrisponsibilty )
after that i had logged it into your site then arthi has sent me the mail. that i m giving below.
following is the communication happend with them and on phone also, but I didnot get any money back and no answers till now,
Hemraj no: [protected],
He is forcing me to take the delivery and when I told him to deliver he is asking me to go to the office.
this communication happened in this month.
Why should i go to the office when they are taken money from my house.
Please suggest me what to do, for this.
Thanks and regards.
Narendra Mohan prasa


Dear Arathi,


according to your mail i sent you the contact details and waiting for the payment.

your person called me for the payment too but till now i am not hearing anything.

i want confirmation that you are going to pay or not.



Thanks and regards,
Narendra Mohan Prasad
Email : [protected]@yahoo.com





[protected][protected][protected][protected]
From: Narendra Mohan Prasad <[protected]@yahoo.com>
To: ConsumerComplaints.in <arathi.[protected]@eurekaforbes.co.in>
Sent: Thu, 10 December, 2009 7:57:15 PM
Subject: Re: contact details required




Thanks and regards,
Narendra Mohan Prasad
Email : [protected]@yahoo.com
B-G4, 3801/1, Sri nidhi enclave, Gottegere, Narayan reddy layout, Kammanahalli Main Road (Nobo Nagar),Near Bannerghatta Main Road
Bangalore - 560076.
Mobile #: [protected]




[protected][protected][protected][protected]
From: ConsumerComplaints.in <arathi.[protected]@eurekaforbes.co.in>
To: [protected]@yahoo.com
Sent: Thu, 10 December, 2009 2:07:47 PM
Subject: contact details required


[protected][protected][protected][protected]
E-Mail from "Arathi.S.Kulkarni" to "Narendra Mohan Prasad" at [protected]@yahoo.com on www.consumercomplaints.in
[protected][protected][protected][protected]
Thu, 10 Dec 2009 03:37:47 -0500
[protected][protected][protected][protected]
Dear Sir,

Please provide your contact details immediately. Sorry for the inconvience caused to you in this regard.

Else contact me on[protected]/30251500 or arathi.[protected]@eurekaforbes.co.in

Best Regards,

Arathi.S.Kulkarni.
Jr.Supervisor - All India
Customer Call Management.
Bangalore.
[protected][protected][protected][protected]
If you think that you received this email by mistake, please report it to consumercomplaints.[protected]@gmail.com

We have an aquaguard water purifier. The machine does not work. The service mechanic attended twice after several days of delay each time and every time left without doing a satisfactory job.

The company has no control over the call centre or the service department. It has not been able to monitor how these two wings coordinate. With the result the cutomer suffers.

P B Ramesh ( [protected]@yahoo.in)

I purchased one Aquaguard Infinity machine from the Salesman[protected], on 9/1/10
on his persuasion after measuring the TDS of the water which was found to be over 650.

The Salesman informed that the said machine can work upto 1000 TDS. Moreover, if
it was purchased by 9/1/10, Company would provide free service charge for whole life.

As such the machine was taken on 9/1/10 by giving a cheque dated 10/1/10 for full payment.
It was installed on 30/1/10.As the water was not healthier to drink,i went through the specifications
of the machine and found that the machine is suitable for Input water TDS up to 500 ppm(Maximum).

Hence, a complaint was made at a customer care(Kolkata) vide Docate no. 82452925 dated 4/2/10.
But till date no suitable action has been taken by the authority of Eureka Forbes.

Place of installation:

flat no. 1-D(1st floor),
8/1/42, Aurobindo Sarani,
54 Kamalapur west, Dum Dum,
Kolkata-700028.