Eureka Forbes Complaints & Reviews

I have an Aquaguard (Classic Pump model), which I am using for last couple of years very satisfactorily. The aquaguard is covered under AMC and the same is being renewed on yearly basis. Existing AMC which is valid upto 10/08/2010 has been done by Eureka Forber’s authorized agent located at 3, Shyama Charan Chakraborty Lane, Opposite Palpara, Baranagar Police Station, Baranagar, Kolkata – 700 036.

Since last 15-20 days, I am regularly complaining the authorized agent of not getting water at all from the aquaguard. Based on my complaint, though the agent is sending their technicians but they are not being able to solve the problem. Either they are not competent to detect & solve the problem or having the intention of time killing without rectifying / replacing the defective parts of the machine within the existing tenure of AMC. Moreover, the technician who had visited in last few occasions behaved very rudely as because I have shared my experience of dissatisfaction to the authorized agent. Such behaviour is totally unacceptable. Such type of extremely poor quality of service and bad behavoiur is spoiling company’s reputation specially company like Eureka Forbes who are considered to be extremely caring for their consumers.

there is a sales guy name ghanshyam who sold the aquaguard compact piece to me and waited for 3days still no response for fitting the equipment. I have been repeatedely calling him, but no response. the plumbing work seems to be subcontracted to the guy name Suman whose number will never be reachable and even if I manage to call, he will not lift the call.
Please help me out if somebody are reading.

The water container of my RO systems has been leaking profusely since last three weeks. I made complaint to Eureka Forbs helpline on May 11. I was given a complain number: [protected]. My customer ID number is [protected]. I was told that within follwoing twenty four hours the probelsm will be rectified. Since then no one has from Eureka Forbs showed even a curtsy to call me back let me know what is the reaosn of delay in rectifying the problem whereas I have been asking for an update regularly. But in vein.

Rajendu Bhattacharya

I have lodged the complaint to the costumer-care of the compeny on 14.05.2010. The matter was regarding Aquaguard Water Purification System is not working properly. In this connecetion they lodged the complaint and allot me complaint No.82897154 & also confirmed me that problem will be solved very shortly. But till date no action has been taken. In addition to that I bring this matter to the notice of the all officials of the companey, but they always assured me matter will be solved, Nothing has been done from the officials side. Sir for your kind information that I have purchased the above mentioned item in the month of May'2010. Kindly help me in the above matter & issued a legal notice to the co. against my Complaint No.82897154. Thanking you, B.R.S.RAWAT/Paramjit Rawat, H.No.416, Surya Nagar, Phase-II, Faridabad. Contact No.[protected]

i have taken amc for eureka forbes ro plant. Filed a complaint on[protected]. As per quality policy they say they will attend within 24 hours. Evenafter 72 hours no response. I have called them more than 10 times. irresponsible customer care and irresponsible service people. Only at time of renewal of AMC they show interest. Good Proudct Bad Service and worst attitude can describe this product.

Technology in Water purifiers (Reviva model) seems to be defective. During 'flush', water enters 'pure water storage tank' thus contaminates filtered water. Actually all water must drain out during flush. Moreover, so called 'filtered water' fills in storage tank in just 20 minutes instead of 1 hour written in the manual of this company. This means that filtration is also not perfect.
I have complained 50 times since its installation on 22.11.09, but no rectification till date. My invoice/order no. is[protected] dt 17..11.09.
I suggest not to purchase such defective water purifiers. These will cause water borne diseases even to healthy person.
dr.rajiv kumar, 207 narmada tower, ongc colony, ankleshwar 393010

Problem in Service continues:
BEWARE OF WET AND DRY VACUUM CLEANER AND SERVICE
This product has again malfunctioned.(please read further for first issue. The re[censored]ion takes a big toll on consumers time and energy) It is only 2 months since the last episode and multiple followups. Again the machine stopped functioning on 26th April. Complaint was raised on 28th April. Complaint taken up with Prabhu sales person [protected], Manager Hemanth [protected], Senthil Kumaran [protected]. There has been only promises to get this resolved in 24hrs. Senthikumaran also visited the site, inspected and said he would resolve in 24 hours. nothing has happened.

PLEASE DO NOT BUY THIS PRODUCT LOOKING AT THE DEMO. I bought this after getting a demo from Mr. Prabhu of Eureka Forbes on 13/12/2010. It was very impressive demo. The features shown were good. Everything was fine for 1 month. Then it all started. The machine stopped working on 18/1/2010. I lodged a complaint on 23/1/2010 in 3988333 and was given complaint number 82423520. I was promised service in 24-48 hours. No one turned up despite repeated calls to Ms. Prabhu. Spoke to Ms.Akila, Ms.Ramya, Ms.Priya, Ms.Stella, all from customer care, on different days to follow up. All promised to resolve it on the same day I spoke but no respone.. Finally after a humongous effort from my side, Mr. Thiagarajan arrived on 5/Feb and inspected the machine and told that the motor was not working. He promised he would make a new replacement in 1-2 days. This would be replaced by 7/Feb max. There is no response on this after that. No one called me even to update the status of my complaint. It is only frustation that I got buying this product. I am trying to reach some senior person in Eureka Forbes and not able to. PLEASE DO NOT BUY THIS PRODUCT LOOKING AT THE DEMO and get into the problem I have.

We have purchased eureka Forbes aqua guard infinity water purifier on 25th of April from sales representative named Mr. Srinivas . but till date we are not able to use that product , when we lodged a complain[protected]/[protected] to help desk they told they will send services person to rectify the problem , but no one has came to see the problem, and day before yesterday i got a call from one sales person and he confirmed that the product is not suited for our area and he can't help me . now i don't know how to approach forward , i am feeling helpless

I bought a brand new Trendy Nano vacuum cleaner, and when it was switched on for the first time for using at home, it started to make a strange noise other than the Suction sound. When i contacted customer care, they had a strange reply stating that they do have a door service for this product.
Wat i dont understand is that for a brand new product also they dont have a proper complaint management?

Last week i purchased a water purifier fro eurekaforbes product named reviva contains 8 litre weight, during their installation the Tjoint pipe used to connect the water with the unit point got damage,installation guy informed next day i will rectify ten days passed no reaction from their end. we are making call to the sales person, no proper response, we are facing water wastage during the summer.

after complain posted by me on this side on [protected] mr sai ram call me and tell me that your bill is sent to you within 2 days & i get service immeditaly, i got a call also from service man, but no bill comes to me nor service person has been visited at my house till date after 18 day

i tried to call mr sairam but his cell is every time it tell me that this phone is switch off from last 5 days
now after 25 days it will completed 1 year what about my 1 year service warrenty. shell i go to consumer court or i shut my mouth and sit at home.

there is no responsible person in eureka fourbs, is there any body responsible personin company? thats y mr madhu told me that no body can do any action against me becouse there is ANDHERE NAGREE CHOUPAT RAJA system is in the company.

i request to all the consumers to not to buy eureka fourbs itmes. if they have extra money donate to beggers not to eureka fourbs.






compeny has not send me the bill of aqua gold which i have purchased on 07/06/2009 with mr d. madhu (ph: [protected]) with final receipt no:[protected].

i have given several complain to mr madhu & in his office at barkatpura (tel no:[protected] & other no. [protected] , 30687528, 30687518, 39883333

at last i have complain to sairam (ap circle head) but no reply comes from ther also. mr sari ram tell me that iam in meating now i call u leter every time.

company service man did not provide service with out bill they are asking me for money for service wothout bill which is in warranty now.

iam sanjay my phone no: [protected] [protected]

I bought a vaccum clearner of eureka forbes. On the box and inside the mannual there are 3 accessories mentioned and inside the box only 1 accessories was found. When I talked to there sales manager he told that its a company's printing mistake. But with us its an open fraud. You show customer something else and give a different thing.

NOT RECEIVED DUE SERVICES AGAINST 2 YEAR AMC.

Dear Sir
No response on my REPEATED COMPLAINTS to service my Aqua Guard Nova under Annual contract vide their Contract reciept No 16603332 dated 17/04/2009.
I have made the following complaint request to Eureka Forbes help line :
-Request No 81841343 dt 05/09/2009
- Request No 82399156 dt 08/01/2009
- Request No[protected] dt 16/01/2009
- email of 19 Jan 2010
I re-iterate the following :
- I was told by Eureka Forbes Helpline that no service card exist of the contract.
- I am also given to understand that I have been excess charged by Eureka Forbes Representative i.e. I was asked to pay Rs1300 (paid by crossed cheque No 775979 dt 17/04/2009) whereas the Annual contract rate is Rs 1000.
The only service given by Eureka Forbes service Rep during the contract period is of general cleaning of the Aqua Guard on 26 Jan 2010 .
Perforce we are made to drink polluted water. This is too much and definitely NOT EXPECTED from a reputed company.
Eureka Forbes may therefore be asked to consider looking into the matter and take following action :
- Extend the contract for one year at your cost and with no charges due from me since no service has been provided on the existing contract which expired on 16 Apr 2010.
- Provide full service as per the contract, including changing of Candle , carbon etc.
- Refund the excess payment of Rs300/- taken by Eureka Forbes rep.
Thanking you
Yours sincerely
Col Rajesh Widhani
45 F Manoj Pandey Enclave
Coyaji marg
Camp
Pune 411001
Mob No [protected]

This complaint (Complaint Number[protected] was made on 28.04.2010 at your delhi service centre
for Servicing of my water Purifier AQUAFLO DX which was purchased on
25/10/2009 vide bill number T-4/1416 from E-Zone ,Paschim Vihar.
Inspite of my repeated telephone calls,no body from Eureka forbes
company ever turned me or tried to make a courtesy call regarding my
complaint.
Now I am buying mineral water from outside for my daily needs.
I have never seen such hopeless,callous attitude from a company who
are into essential comdities of human being like water puriifer .
I am fed up & feel shamed that I bought a third class product of a
company who only believes in selling their product & service is not
their concern.

Please forward this mail to the chairman/Managing Director of Eureka
Forbes urgently.
Thanks
Muraleedharan
[protected]

1.I have an AQUAGUARD RO at home and have recently taken AMC for the product.
2. Recently my RO needed urgent service as there was ERRATIC water supply from the system most probably due to clogging. Water in this part of Delhi (DWARKA) is bad and thus a service is required every 4-5 months.

3. On registration of the complaint first time there was no complaint number as the operator on the other side said that the system was down (one of the disadvantages o tele booking/ technology as the user is helpless).

4. when in peak of delhi summer even after 2 days the chap didnt turn up i again complained to the helpline ( what a joke) . the person gave me complaint no 82849521 and said the chap would be there within 24 hrs.

5. Finally after 2 days when i again called up they said that chap had come to youre place and u were not there. I finally lost my shirt as ours is a joint family and there is always someone at home. I also asked him as to why i was not called up on my mobile phone if this was the case , to which he had no answer.

6. Today is the sixth day since the problem occured ,and still there is no sign of Mr WATERMAN.


7. This is the pathetic state of the reputed company. God save this country if this is the response time of the so called repted company

Ajay Serohi
house no 324
sector 18A (veer awas colony)
dwarka
new delhi-110075

I have bought an aquaguard in the middle of February. Though I was returning my old aquaguard and maintainence contract, they told me that I would have to pay the full amount and the a refund of Rs 2000 would be paid back to me for the old aquaguard and maintainence contract in 2 weeks time. I have been following up with them since the beginning of March. Each time the sales contact would give some excuse or the other eg. end of the year settlement, sending it with some other executive, coming that day, being out of station, finance person not available, etc. Till date (May 4th) it has still not been settled and they are saying that one more signature is required. Please help in getting this resolved (Ph[protected]

We M/s. Pal Fashions Private Limited took service of Eureka Forbes Vaccume Cleaner from M/s. Sant Services An Authorised Franchises of Eureka Forbes (M) [protected] Ph.6539877 and got an Invoice Cum Receipt of Rs.1400/- for the same.

But, the peoples did not mentioned there address where they are situated and only mentioned Regd. office address of Kolkata. While we ask for the same for our Accounting purpose the persons denined for mentioned address on Invoice. They advice us that " we may change our address two to three times in a year, then how could we mention our address on Invoice" we attached a copy of Invoice cum Receipt for reference purpose.

Now, we got dought whether they are authorised or not ?

Our Contact details are as mentioned below

Manjinder Singh Ahuja
[protected]
[protected]

If not then how could they stamp of their firm name as Authorised Franchises ?

So please help us in this matter

I own a water purifyer of Eureka Forbes called Aquaguard Royale. I have also paid and signed an annual maintenance contract with the company. Under the contract the company is required to provide free maintenance as well as change the carbon every six months which is extremely critical. The machine was due for service and change of carbon on March 15, 2010 but no service agent turned up until May 1, 2010 when actually the machine broke down and I registered a complaint at the central service centre. Also, the service centre(H-401, Som Vihar, R. K. Puram) did not have the required parts to be changed and I have to go manage with mineral water for the last 3-4 days. This is crass carelessness on the part of the service centre at Som Vihar especially not changing the carbon on time which means that I was drinking impure water for the past one and a half month putting the life of my family in danger.

Best Regards,

Randeep Singh Sisodia
G-301, Som Vihar, R. K. Puram
New Delhi

SIR,
One person named Deepak Wadhwa saying Branch Manager of Eureka Forbs at Panipat supplied one R.O.(auqaguard R O Reviva) at my home 47, kartar shah nagar, panipat on 30/03/2010. As per Mr. Wadhwa -four free service coupons,one guarantee card and bill will be delivered at my home

He issued one receipt No. 210/009448 with code no. 9022978.
One cheque of sbi panipat for Rs. 9990/- dt 30/03/10 issued as payment.

But still after one month I have not received any bill from company, no free service coupons and no guarantee card.

On the receipt given by Mr. Wadhwa - the address is 42, sukhdev nagar panipat. But as per our information there is no office of eureka forbs at that place.

From
GULSHAN GROVER
47, KARTAR SHAH NAGAR
BEHIND BAL VIKAS SCHOOL, MODEL TOWN, PANIPAT
PH. [protected]