Eureka Forbes Complaints & Reviews

Forbes/springfresh — broken part not replaced

my complaint no is 80238983 from bangalore... and it was made on 27th march for the tap dispencer replacement and till date no one has come to fix it, but i had to call their call centres time and again and the no's they give for me to contact to get it fixed, and inspite of calling them the response is technician ll come to fix it tomm and its just another day, , , ,
whats the point in buying branded stuffs when the response is not to their reputation.

Same here - horrible expereince with the same model -
the call center staff is extemely nice and sweet but that doesnot help as there is zero followup there on.

I made Eureka Karnataka sales head replace 3 times the machine, and still had 3 service calls in 3 months - I have given up and contemplating legal process.

sir,
hamara purifier system 2 mahine se khrab hai,
compleint karne ke bad bhi koi bhi response nahi hai.
hamane yah system suvidha gas agency ambikapur se
liya hai, hamara address
harish cloth store
agrsen chowk
ambikapur-497001
phone[protected]
mo.-[protected]
kripya hamare purifier ko jaldi se jaldi theek karwaye.

Worst ever service I have ever ever seen. And, I am not speaking out of the blue. Iam sure that you will think twice after you go through the chain of events in my case.
I had a broken tap, and it took me to 10 days to get it repaired. I must have made around 25-30 calls all this while.

Following are few top most aspects which they lack in servicing
1) Long long chain of delegation: Call center -> Service Center -> Service Contractor -> Service executive. Bigger the chain, more delayed and chances of information leakage, both happened me with me.
2) Incapable call center guys, who don't take full details about the complaint as well as the address
3) Mis-communication. Call center guy never speak to service center, and instead rely on the reminders
4) Service center guys who have no sense o[censored]rgency even when a complaint is pending with them for so many days
5) Service contractor who has a team of ill-equipped executives, where they will first pay a visit to understand the problem and then take another 2 days for getting the problem fixed.
6) I had mentioned my number in the complaint, and all this while when my request went to so many people no one choose to speak with me directly. Leave aside me, I am sure they
didn't speak among themselves also, otherwise t wasn't such a big complaint that it took 10 days to get it done.

So I would strongly recommend against going for Eureka Forbes. I don't about others, but I am sure this can't get worst than this.

If you have time, you might want to go through the entire story of the trauma which took almost 10 days to unfold:

I must have made around 25-30 calls all this while.
I purchased it from Noida, so I called Noida service center. They told me to contact service center in Delhi, since I stay at in Delhi, even when its just at the border of NOida and must not be more than 3-4 Kms from the center.
Then I called up delhi center, where they registered my complaint, where besides Tap repairing I also asked for servicing, and asked service executive to contact me before coming (also gave my full residential address). They promised me get it corrected within 24 hours.
I called up a day after, since no one turned up. They again told me that it will be done today (Saturday), and put a reminder in the complaint. Again, same thing no one turned up.
Again called them in the evening, and then they told me Sunday is not working, so I'll have to wait for 2 more days.
I again called at the call center on Monday, they again conveniently put another reminder. But of no use.
Next day, when I called up, they gave service center's number and told me to speak with them, which they should have done but the guy told me that they don't have out going facility. Can you imagine !!
Anyway, since I was facing the problem, I did that also. Then a lady told me the problem, that in the address they have mentioned Vasundhra (and not Vasundhra enclave, New Delhi), and since this center doesn't provides service in UP, they didn't do anything. On the top of everything, call center guy only put reminders everyday, never spoke with them directly, neither the service center guys confirmed with the call center all this while about the pending complaint at their end.
At that moment I also spoke to one of their seniors and made him aware of this mis-communication between call center and service center. He also promised me to get it done asap. Next day I waited, but of no use. I called up service center again, that all guys are occupied and he may turn up in the evening, and provided me another number service contractor's number. I called up and asked for my complaint. This guy politely told me that he will have to confirm this again with the service center, despite me telling him the reference number. I again called up the service center, and phone was switched off (at 9:30 AM). So I waited but then service executive himself called up and told me to come after an hour.
Finally he came, but that's not the end of my harassment. he turned up, and conveniently
told me that since he only knew about the service, he didn't bring the new tap, and it will
another 3 days to get it repaired.
At that moment I thought enough is enough, and have a concrete talk with the service center. But again, of no use, these people are so irresponsible that they start putting blame on other persons. Everyone in the chain, I spoke to, was like that onyl, where they will start with a apology and then get rude that we can't do anythign and I'll have to wait. I even talked to one of the senior guy there and narrated the entire story, when I asked its been 10 days already, and despite telling them that I gave the right address, mentioned about the broken tap, and asked service executive to call me up before coming, why none of this happened so far. But he was also the same, that I'll have to wait since there are no taps in store, and it will take another two days to get it repaired.

Even if you still would like to go for it, I wish you all the best that you don't go through the same trauma. I know I am being optimistic here, since I am aware of the quality of service already. Trust me, go for some other damn model, and even a locally assembled one would be far better than this.

hi i am marketing ex MR SUDHIR SINGH-[protected] & [protected] MANUFUCTURE (SMPS) power mod suppliy you need now use R.O SYSTEM. & MAIN LEED

Dear Sir,
my complaint no is Z-2389 dt. 3/03/2009 and new complaint no is 81030643 dt 6/03/2009,
but no one attean this complaint, (my vacum Clinner model sr no 9273 and trendy model, m.no. 34320)
please find it and reply emmidiatly,

thanking you

Sai Tools Ambernath
[protected]/ 2621866
Nilesh

Purchase invoice No. 106618; Receipt No.411 dated 21/01/2015 for Rs.9990/- Sales executive: Dhananjay Sonawane


It seems that your motto is 'your friend for life" but we would like to know what actually that motto means to you. We purchased your vacuum cleaner on 21/01/15 with Dananjay Sonawane offering to send a technician for the free demo the next day. We asked for a postponement of the free demo on the day that it was offered to us due to some personal work cropping up at the last moment. The next day we asked your sales executive Dananjay to send the person for the demo and were firmly assured that someone would arrive that evening but nobody arrived. Thereafter, we made Four requests to Dananjay for the demo with the usual assurance that he would send somebody that evening but every time nobody would arrive. The last such instance arose earlier when we were promised a visit at 1430 hrs and it did not materialize. It is pertinent to record here that as on 21st Jan '15 we were not in the market for a Vacuum Cleaner since we already possessed an earlier model of your make and were persuaded to buy afresh by dint of Dhananjay having offered a buy back value for the old unit soon as the Credit Card payment had been encashed. Behaviour such as this does not behove a corporate such as yours!

I have order a vacuum cleaner on 15th May 2015. Since the machine has not been delivered so far, I want to cancel order. I am not at all satisfied with your company. There is no proper service and follow ups in case of my water purifier also. This is what I am struggling for nearly a decade. So for smoothness, I request you to cancel my order and return my advance of Rs. 1000/- along with my ECS application. Failing proper action will be taken to safe guard such a thing with other customers also.

I also purchased the same product, but did not received the manual and warranty card. I cotacted the seller, he said he has sold it 40 in quantity, but according to him not any box was having the manual and warrenty card. No helpline for FORBES products, very bad response so far. I am following them up, and will update here wherever we reach finally.

I am also a sufferer in similar fashion. I purchased the same model- Trendy Xeon from Reliance Digital at Shipra Mall, Indira Puram, Ghaziabad. We also did not find the Instruction Manual and Guarantee Card. We revisited the Store and we were assured that the same will be couriered to us but nothing happened. I again went to the Store on 28/02/09 and this time we were told that they are helpless.
It is indeed pathetic attitude and service by both Eureka Forbes and Reliance Digital.
Can we join to take up the issue jointly.
Devendra Umrao

I have also purchased Trendy Xeon Eureka Forbes Vaccum Cleaner from Lotus Electronics, Bhopal and face same problem. In the box I also did not find instuction manual and warranty card. I contacted Lotus Electronics, they said come next week and again and again same answer...this is very bad ...I also not found this prodect manual on Forbes website and I am very new user for vacuum cleaner how I use all attachment what the do's and dont's ...so many quaries...
I think every product have manual and warrenty card with pack. why they are not giving the same.
I think consumer forum can take action for this problem, is it?

I have similar experience and model robocleanz purchased by remains repaired/ serviced since one month under warranty period i.e. without warranty card, manual etc.

EUREKAFORBES RO — SERVICE NOT AVAILABLE

I HANE A RO OF EUREKA FORBES.I PURCHAGE THIS ABOUT 4 MONTHS AGO.BY THE YIME OF INSTALLATION IT IS NOT WORKING SATISFACTORY.IT TAKES 15 HOURS TO FILL THE TANK OF 9 LITERS.TDS IS ALSO VERY HIGH ie,125.HERE IS NOT SATISFACTORY SERVICE IN BILASPUR(C.G.).I HAVE COMPLAINED MENY TIMES BUT NOT PROPER RESPONCE FROM EUREKA FORBES OFFICE & SERVICE CENTER AKSHAT SERVICES.KINDLY DO SOME THING OR I WILL GO TO CONSUMER FORUM.

Eureka Forbes Ltd — NOT REC PAN CARD

PAN APP DATE - 10 MAR 2010
ACK NO[protected]
NAME - MAHENDRA RAMESHWAR PADOLE
I have not yet recieved my PAN CARD at my Office and Residencial address,
Pls do the needful.

1.I purchased AG Total I Nova (Aqua Guard) water filter on Dec 2007, after one month this model give water leakage problem.I contact local sevice center many many time but no responce from Mohali (Punjab) center .This problem solved after one month.As service point of view it give very poor experience.

2. I asked sales person regarding bills three or four time but he did not responce .Finally I collected bill from Mohali office.

3.I surprised after getting the invoice that it price of AG TOTAL NOVA is Rs.8850, but your sales person sold me at the price of Rs.9200
4.When I contact Mohali office he told that he charges Rs. 100 per cheque, at the time of installation, he told that there is no such charges.
5.As contact to chandigarh aqua guard office they told me that you purchase either full payment or installment price of this model is Rs.8850 .There is no extra charges.
6.therefore you sort out this problem otherwise I will go to consumer court.
Name:shantaram R.Bhade
NIPER, PH-10, MOHALI (Punjab)
custmer i.d.[protected]
Model AG total I anova
Invoice No.[protected]

3.I asked sales per

I purchased AG Total RO in March 2008(Ghaziabad U.P), Product is fully loaded with lot of problems, Product quality is very poor, service point of view it give very poor experience.

Eureka Forbes/Spring Fresh RO — Pathetic after sell service

Dear Concerned,
This is Avinash.My spring fresh RO is not working and i complained on Sunday i.e 26th Oct, 2008 regarding this.My complaint number is M - 59409.I was told that the product will be rectified in 24 working hours but nothing happened.
I again called on 30th October, 2008 morning and i was told that it will be rectified by noon.When nothing happened i again called customer care and somebody called Rohit picked the phone and he said that today everybody is on leave so nothing will happen today.He said this thing in a care free attitude, i felt that i did a wrong by purchasing this EUREKA FORBES product.I asked him that why the person whom i talked in the morning said that the system will be rectified by noon and also, i was told in the very 1st day that it will be rectified in 24 working hours.
I am drinking markert purchased water since sunday i.e since last 5 days.This is danger to my family also as one cannot trust the market water and this also comes with price.
I am totally unhappy with the service of eureka forbes and i urge all that never purchase any eureka forbes product.
Regards,
Avinash
[protected]
[protected]@xavient.com

Respected Sir/Mam

I have purchased Water Purifier (Spring Fresh) From Bharat Distributors, sector 34, Chandigarh on 6 /12 / 08. My home is near Mohali and comes under the Mohali 3B2 service station (Phone Number: [protected]) . I made request to service center for the installation of aqua guard on same day 6 /12 / 08 and they said that they will come at 6:30 PM in the evening on the same day but they did not come. From that day i am continuously making request for installation of but no body came till now. I ranged them up so many times and they were always saying we are just coming but they never came. Its very very poor service of Eureka Forbes. We have purchased bcoz its branded company and service is good. but we are in embarrassing position after purchasing aqua guard.

My address is: Mr. Sachin Majithia, Chandigarh Engineering College, Flat No. 1C, Landran (Mohali). Mobile Number: [protected]

Sir/Mam please do the needful action against the service center.

Waiting for your Good response.

SachinMajithia (Sr. Lecturer)
Chandigarh Engg. College Landran (Mohali)
[protected]

Eureka Forbes/Aquaguard Total RO — No After sales service

It has been nearly a month since I bought a water purifier from Eureka Forbes, Annanagar East, Chennai. I am yet to receive the official receipt from the company though promised that it would arrive in 1 week! Moreover, their sales persons, Saravanan & Deepan Raj conned me into buying the unit, telling me that I would receive a 3 year warranty since there was a promotional offer at the time of purchase. Calling the Customer Care is of no use, I have even called the Sales Manager Mr. Thanikavel (Mob. [protected]) for explanation. He promised to send Mr. Vijayan, Service Manager to talk to me. That was 2 weeks ago and no one has appeared!! What a state of affairs is this supposedly unbeatable company in? Whom do we call? Whom do we approach... Jacob Mathew.

Eureka Forbes, Total RO — Worse Service

I have been complaining for repaire of my RO syastem for almost two weeks now and have been repeatdly loging complain for service engineer to visit my place to get the system corrected but nobody visited my place till date.

They make promises but do not fulfil them neither have any sensitivity towards customer.

Pathetic serivice ...

Dear Sir/Madam,

we have purchased Aquagarud RO system in the month of November-2008 their was no service of the same till date from Aquagaurd, So plz send your service person for the service.

Thanks & Regards
Harpreet Singh
0-[protected].

Dear Sir,

I, would like to inform you that regarding RO. The RO has been installed 5-6 months back, but service is not done till now, I have already lodge lot of comlaints by telephonic at your mukherji nagar branch which is puchased and also customer care, but nobody can inspect the same.I understood your services to not be upto the marks.

May please do the needful and necessary action asap.

S.C.Gupta
[protected], [protected]
29/25, GF, West Patel Nagar,
New Delhi-110 008

I had an Aquaguard Classic installed in my home. I did not receive any after sales servicing from them even during the warranty period. Each time I called them, they gave me the same stock reply : "Our man came to your house but it was locked." It was their word against mine and not much that I could do. When I said they should give me a fixed date and time, they were not willing to commit but merely said "We cannot do that, our man will contact you." No such call ever came from their man.
I don't want any more AMCs. But my question is, how do I clean the gadget myself and where do I go to purchase the filtering material ?
Please help.

Mrs Eunice D'Souza
Kalyani Nagar, Pune

The story is same all over India. I am also a victim of aquagaurd AMC.
ANIL KUMAR
VINDHYANAGAR
SINGRAULI/MP

Water purifier designa model — Regarding service

I have given complaint on 26th Sep.08 and daily call to customer care three to four times.My complaint number is 23648032. Customer care representative tell technician will come today by 6 pm. But till today nobody turned up. I never see this worst type company in my life. Company should close because of worst management.

Water Purifier — unable to get service for AMC

SIR,
THOUGH I CALLED THE LOCAL AMC CENTRE [R.S.ENTERPRISES, COONOOR] FOR MORE THAN FOUR TIMES TODAY AS THE MACHINE IS NOT IN WORKING CONDITION FOR THE PAST TWO DAYS.ONLY DAY BEFORE YESTEREDAY THE MACHINE WAS CLEANED BY THE SERVICE ATTENDANT AND SOON AFTER HE LEFT MY PLACE THE PROBLEM STARTED.THE MACHINE HAS BECOME USELESS FOR THE PAST TWO DAYS.THE LADY WHO PICKED THE PHONE TOLD ME THAT THEY HAVE ALREADY SENT THE ATTENDANTALREADY IN THE MORNING AND NOW IT IS 7.15PM NOBODY HAS TURNEDUP TILL NOW.
WHAT IS THE USE OF TAKING AMC?

thanking you
T.S.VIVEK

Forbes Designa — Water Purifier not working and Servioce centre unable to repair the same

I purchased Forbes Designa on 18 Feb 2009 from Dass Electric Trading Co Pvt Ltd, Chinchwad. It is not working from the very next day of installation. Sai Neelam Service Centre attended the complaint twice. They even changesd the PCB but it did not work. They have now taken the Purifier to the service centre for repairs. On purchase of new product you do not expect such thing to happen. If service centre is unable to repair it for over 50 days now the company should repalce the purifier and avoid earning bad name.

I too have purchased this water purifier from Dass Electric Trading CO Pvt Ltd, Chinchwad on 18 Feb 2009. It is not working from the very next day. Inspite of repaeated complaints I am unable to get it repaired/replaced. Company Service centre has taken the piece away. I think only alternative now is to go to Consumer Court.

Forbes - Designa water filter — Pathetic service - they have taken away my water filter, did not return back

Forbes - service for water filter is pathetic. I can't find a better word than this. My frustation level has touched skies. However, I am not sure which product/service is better than this.
- It's break down every 2-3 months
- service engineer (?) never turns up on time. You have to call up many times
- they insist on signing contract
- even after signing contract, they never come on regular intervals on time
- you can not trust them. Once a person came and left his contact number. when I followed up with service center they told there is not such person in there organization?
- water filter was working well. Service engineer came and cleaned up. It stopped working! and it is not working since last 20 days. they insisted on taking it their workshop. With some hesitation I gave it. They told they will return it back in 2 days. However, it's 10 days now. They either don't pick up phone or ask for 2 more days always. I am not sure, how to deal with this. Can somebody help?

Forbes - service for water filter is pathetic. I can't find a better word than this. My frustation level has touched skies. However, I am not sure which product/service is better than this.
- It's break down every 2-3 months
- service engineer (?) never turns up on time. You have to call up many times
- they insist on signing contract
- even after signing contract, they never come on regular intervals on time
- you can not trust them. Once a person came and left his contact number. when I followed up with service center they told there is not such person in there organization?
- water filter was working well. Service engineer came and cleaned up. It stopped working! and it is not working since last 20 days. they insisted on taking it their workshop. With some hesitation I gave it. They told they will return it back in 2 days. However, it's 10 days now. They either don't pick up phone or ask for 2 more days always. I am not sure, how to deal with this. Can somebody help?

EUREKA FORBES - DESIGNA WATER PURIFIER. — DEFICIENCY OF SERVICE.

Dear Sirs,

My Designa Water Purifier is under Contract and the same is not running / working properly for the last one & half month as the water coming through it contains carbon particles and some times its green light not works properly. Several Complaints in this regard had been lodged over phone no.3988333 vide Complaint Nos.[protected] dated 01.08.2009; [protected] dated 06.08.2009; [protected] dated 22.08.2009 and the same were attended by the technicians but the problem could not be solved and the issue remains as it is.

Accordingly, I have again (4th time) lodged the Complaint over phone no.3988333 on 04.09.2009 vide Complaint No.81833596 regarding carbon particles in the water and I was told by the Eureka Helpline executive that my complaint will be attended in 24 working hours, but the same is still pending even after repeated requests over phone no.3988333 on 05.09.2009; 07.09.2009, 09.09.2009 & 11.09.2009.

It may please be noted that my Designa Water Purifier is under Contract and the Eureka Forbes Company is bound to solve / recitify the problem as per terms of the Contract.

Regards,

D.K. Nagpal
Mobile: [protected]

Eureka Forbes/ Designa Water Purifier — Service Not Attended

Name: Deryck Rodrigues
Mobile: [protected]
Address: F-601, Raj Legacy, LBS Marg, Vikhroli (West), Mumbai - 400 083
EuroSmil Customer ID: [protected]
Complain No: [protected]

I had registered service complain with Eureka Forbes under complain no. [protected]. I was told by the customer service agent that my complain will be attended within 24-48 hrs.
The complain was registered on 23rd July 2011. Even after 3 days there was no phone call from any Service Partner nor my service was attended.
I have paid full amount towards the 3 years AMC for my water purifier. From few days, I am getting foul smell from the water purifier & this is un-hygenic to myself & my family. I had logged complain to service my water purifier.

I have had similar bad experience with the Eureka Forbes Service Partner (Milind) at Vikhroli (West), Mumbai & he has been taking customers for granted.

Under the above circumstances of not keeping up their commitments & not paying attention to sensitive topic such as hygine & health, I request action against such companies & their partners who have no value to customer commitments.

BIDHAN CHATTOPADHYAY. 13 jULY 2012.
1 On 09 07 2012, I made oral complain with Thane [west] Kasrvadawali service centre Mr. R P Sing MOB NO [protected], to procure PCB for the EUREKA FORBES DESIGNA, as it was producing sound after filling water for some time.
2 My customer code is [protected], authorised service centre HERAM SERVICES, FRANCHISES OF EUREKA FORBES LTD THANE [W] TELE 25454148; MOB [protected].The said franchise has transferred the work to the person mentioned in column no 1.
3 I took AMC for 03 years from Heram services . Both the service centre is not attending the call . I am not able to know about the rectification of the purifier.
4 The company should look into the deficiency of service by the authorised service at the earliest.
5 Request to send Technician with the new PCB., to maintain your promise to give pure water.
6 While renewing the AMC promises are maid to do the service, later found it is futile i.e either phone is switched off
Phone not been attented. EUREKA FORBES DESIGNA SERVICE IS WORST.

Schedule of Service during warranty

I would want to know the periodicity of the visit of the service engineer and the job to be carried out for Aqua guard Enhance RO+UV during the warranty period. Is the schedule given out somewhere?

auro clean regarding

I was complaints so many time to serve it but no one can response it. After getting this mail i[censored] not taken any action then I go to consumer court.

Repare AG Classic water filter cum purifier

Customer ID [protected]-AG Classic water filter cum purifier is suddenly break down.Please attend immediately.
ML Gangore
14.8.2013

Eureka Forbes Water Purifier enhance RO+

Service Request made on 16th June 2014 and the Complaint No is 76765953. Previously we made two complaints but missed Complaint no. My mobile number is [protected]. Help needed.

We purchased aquaguard in the name of Javed Palekar whose contact number is [protected] our contract receipt number is AG 96B 13570086 and i am not satisfied with aquaguard services

No proper services are done

I have purchased a aquaguard with digital switch 8 moths back and the person named Mr Biren kalita
assured me to give free service without any notice, but till date after handing over machine and collecting
money from me he has nighter visited nor called me up for any query, I am requesting you by this mail
to take the necessary action and send a person from your end service the product.I am quite surprised
to see this type of lacking in service from a world famous company.

CANDLES OF MY RO HAS TO BE CHANGED

I have experienced the same problem with as far as the customer service is concerned. MY brand new machine is not working and no one has turned up to replace it from Eureka forbes. I have fired the hell out of BIG BAZAAR who is selling Eureka forbes products. Draged them in the night to replace mine on the spot. They themselves found it difficult to install a replacement peice.
I bought the machine on 22 OCT today is the 4th Nov 2008. Best way is go to their office either the retailer or Eureka forbes and make sure it is done DONT LEAVE THEM!

Eurekaforbs does't concentrate in After sale service. I purchesed Water purifier (RO) Unit Number 8039233. One Rep (SR's Name Mr M. Kannan, code no[protected] Came to my house last year many times to convince me to purchase the water purifier. On 05/02/08 with advance payment of rs 3000/ RO Water purifier instaled in my house. Total Amount of Rs14500/ Settled in another two instalments. He (Mr M. Kannan) came to collect the instalment payment & Check the water PH Value. In the month of june i tried to contact the rep through phone. He does't attend my call. Now i am trying to go for AMC. The other Dealer (From Vellore, Tamilnadu) needs Rs 3650/ Per annum for AMC. I dont know the amount offerd by the dealer is correct & will do the fruit full service.

Sairam.G

Dear Sir,

I have been notifying the complaint for servicing of the aquaguard filter purchaes from your group at Thane, Mumbai. Everytime I call the cutomer care centre, I am being told that the complaint has been registered and the service engineer shall visit within 24 hours but no body turns.

my complaint no. is 50481740 dtd. 15.01.08

Appreciate a quicj response from your side.

regards
Naveen Virmani
[protected]