Eureka Forbes Complaints & Reviews

I recently bought a Aqua guard RO smart water purifier... They haven't installed it properly and i'm calling then (Sales executive, customer care center) for past 3 weeks but they are not bothered to correct it... now they are not even picking the phones... And to take it official i need the invoice, but that hasn't reached me yet... whenever i ask for it they say it'll be sent from their mumbai office and it looks like...

I have purchased water purifier model Aquaflow UV water purifier from 1342- HQ CE(P) Deepak, CSD Canteen. Same has been installed in my home i.e. Kaithwali, PO- Masumpur, Distt- Ballia (UP) PIN -277303 on dated 16 Jan 2009. After 06 month the water purifier stopped the fuctioning. I have contact to Aquasure service center at Room No 303, Samrat Bhawan, IIIrd floor, Ranjeet Nagar, New Delhi, Phone No [protected], [protected] on dated 08 Aug...

I took an Annual maintaince plan from AQUAPLUS which is an authorized AQUAGUARD service agent.They serviced my machine on the 14th of May 2009, after which my music stopped playing during the water filling.I called them on the21st of May and the standard reply was we will come tomorrow, since then I have contacted them innumerable time sometimes it is some SAMEER, sometimes it is some SHEKHAR that talks to me with the same answer we will...

We bought an AquaSure-Ivory, a product of Eureka Forbes on 03-03-09, The product was working fine for four months but started to give problems on the month of July, so we called for service engineers from "AMENDMENT AGENCY", Chennai, (an authorized service center of Eureka Forbes) to solve the problem. Sad to say that they have been working on the product to fix the problem for almost a month, but haven't identified the exact...

The company is manufacturing acqua guards and marketing adopting unfair trade practice canvassing that all the products are same and of also specifications. The fact is that some are sold through dealers only`and rest of the models are sold directly by the company. The models sold by the dealers are differrent in price and specification than those marketed directly by the company. The dealers are not permitted to sell the models marketed...

Dear All,

I am a user of Eureka Forbes's Aqua Guard - Water Purifier from past 5-6 years. Althought the product is still unparalleled in its category compare to other competitors. But unfortunately the service backup of the company is still NOT really good after serving the industry for so long.

I had recently called the local service centre and their service franchisee which covers my locality in Nagpur...

I have perchased a EUREKA FORBES AquaSure water purifier after seing advertisemen in telugu news paper. The company person came to my house and taken 2750/- receipt of M/s cristal enterprises. till than the unit did not work same thing was coplained but not single fellow came to or telephoned me. In word I can say that this is company o[censored]SELESS .THESE PEOPLE ONLY SELL THE PLASTIC PRODUCTS FOR HUGE AMMOUNT AND NEVER TERN BACK FOR COSTOMER...

CHAYANIKA BASU
85, JODHPUR PARK
KOLKATA – 700 068

July 27, 2009


Eureka Forbes Ltd.
7, Chakraberia Road South
Kolkata – 700 025


Reference: My letter to you dt.[protected]

Dear Sirs,

Your local franchise took sample of water and they had it tested in their laboratory and obtained a report, which was...

I had bought the above mentioned model dated 1/7/09, from a salesperson, Ankush Rathod who claimed to be working with the company. I gave the down payment in cheque for 2625/- number 715857 and rest of the EMIs as post dated cheques number 715858 to 715861. The machine was delivered to me after two days and installed. No water has come out of the machine till now inspite of repeated complaints to thier customer care, HO in Koregaon park,...

I have purchased a Eureka Forbes - Aquasure Crystal UV water purifier three months back from TMC dealer. The product is already not functioning. I have logged in a complaint by contacting service call centre @[protected] with service request number 81603779, three days back. So far there is no response and no one has attended the compliant. Every day when I check up with the service centre I am given assurance that the service engineer...

sir,
one of your agent Mr. Sudip Mondal (M-[protected]), of Asansol WB, assured me to refund my 2500/-
given for 3 yrs. service contract for my old classic model, with you Asansol franchaisee, code1029;
for purchasing, a new nova quaguard w.f., on 29/03/2009; taken my original service card; but till date
did not refunded the difference money.
The other flat owners of my locality, and my service place (Bank);...

We purchased an RO system (Aquaguard Total) on 29th October 2007 from Eureka Forbes @ Rs. 14, 500/=. Initially, we were very satisfied with the fact that we were having drinking water in its most purified form, but one day we were SHOCKED TO SEE A TINY COCKROACH FLOATING INSIDE THE TANK. We consulted the company and their executive for the same and they just came and cleaned up the water tank, AND EVEN GAVE US SOME HINT THAT THESE INCIDENTS...

Dear Sir,

I have purchased Eureka Forbes Aquaflow Designa on 22/05/2005. I opted for AMC
for maintenance . Every year I renewed my AMC. My AMC elapsed this year on
22/05/2009. One week before the due date when I called M/s. Crown Enterprises (Agency)
I was informed that they have discontinued the agency.

I have called call centre 3988 3333 and request no: 81319751 was given to with the...

I have a Aqua Guard (Designer model). Since the working was erratic I lodged a service request 15/07/2009. (Complaint No.[protected]. The Service Techincian attended on 16/07/2009. The equipment was working when he arrived. He listened to our complaint and advised that the cartridge filter is clogged and needs to be renewed and would cost Rs. 450. We agreed and the filter cartidge was replaced. Thereafter the unit did not come on. He mentioned...

I purchased a Eureka Forbes Total RO (Silver Nano) water purifier on 22.07.07 with Sl no 8008574 Receipt no. 371 Eureka Forbes no 011157 . And extended the AMC by one year (Contract Receipt no[protected] from 26.07.08 to 25.07.09 with the authorized agency at Ghaziabad III H-2; Rakesh Marg, Nehru nagar, Ghaziabad - 201001. Now on 13th July'09 I registered a complaint of non functional of my RO Water Purifier. One day a service man came...

I purchased one aquasure water filter of eureka forbes when i was in bhubaneswar orissa. now i got transfered to visakhapatnam. at the new place i do not know the address and phone numbers of service center which can supply the catridges of aquasure. pl furnish me the details.

yours sincerely,

v.someswara rao
door no.9-162, ravinagar colony,
near bhashyam public shool,
naidutota, visakhapatnam-530047br...

i stay in bangalore(yelhanka) my name is p naveen kumar residing at #106, gandhinagar 3rd main road near corporationbank bangalore 64
Respected sir as i am using aquareviva since three yrs last yr i applied for amc but in return their is no proper service from u r people so please look to that they do the service need ful for my above address...

Sir,

I registered a call at the Aqua Guard help desk on 5th July 09 as the water purifier is not working. I was given a ticket number 81519458 with the assurance that within 48 hours technicial would come & repair the water purifier. So far 10 days have lapsed no one turned up from the company to attend to the problem. In the interim, I have called them half a dozen times to listen to their stereo type answers " I...

R/Sir,
I'd buy Aquaguard Reviva on 27/05/2009, piad full payment by cheque, & till now i's not recieved the Cash reciept (tax invoices),

Salesman:- Mr.Anand Sharma

jalgaon head office also do not reply me, or assured me about my complaint, so i request you plz solve my above problem,

my P/details are as,

Hemraj S Lamkche
Railway North Colony, RB II...

last two weeks before i bought eureka forbes water purifier.its not working properly. . . i already told many times to local dealer .they donot accept the complaint and dont take any response of that product...