Eureka Forbes Complaints & Reviews

NOT RECEIVED DUE SERVICES AGAINST 2 YEAR AMC.

Dear Sir
No response on my REPEATED COMPLAINTS to service my Aqua Guard Nova under Annual contract vide their Contract reciept No 16603332 dated 17/04/2009.
I have made the following complaint request to Eureka Forbes help line :
-Request No 81841343 dt 05/09/2009
- Request No 82399156 dt 08/01/2009
- Request No[protected] dt 16/01/2009
- email of 19 Jan 2010
I re-iterate the following :
- I was told by Eureka Forbes Helpline that no service card exist of the contract.
- I am also given to understand that I have been excess charged by Eureka Forbes Representative i.e. I was asked to pay Rs1300 (paid by crossed cheque No 775979 dt 17/04/2009) whereas the Annual contract rate is Rs 1000.
The only service given by Eureka Forbes service Rep during the contract period is of general cleaning of the Aqua Guard on 26 Jan 2010 .
Perforce we are made to drink polluted water. This is too much and definitely NOT EXPECTED from a reputed company.
Eureka Forbes may therefore be asked to consider looking into the matter and take following action :
- Extend the contract for one year at your cost and with no charges due from me since no service has been provided on the existing contract which expired on 16 Apr 2010.
- Provide full service as per the contract, including changing of Candle , carbon etc.
- Refund the excess payment of Rs300/- taken by Eureka Forbes rep.
Thanking you
Yours sincerely
Col Rajesh Widhani
45 F Manoj Pandey Enclave
Coyaji marg
Camp
Pune 411001
Mob No [protected]

This complaint (Complaint Number[protected] was made on 28.04.2010 at your delhi service centre
for Servicing of my water Purifier AQUAFLO DX which was purchased on
25/10/2009 vide bill number T-4/1416 from E-Zone ,Paschim Vihar.
Inspite of my repeated telephone calls,no body from Eureka forbes
company ever turned me or tried to make a courtesy call regarding my
complaint.
Now I am buying mineral water from outside for my daily needs.
I have never seen such hopeless,callous attitude from a company who
are into essential comdities of human being like water puriifer .
I am fed up & feel shamed that I bought a third class product of a
company who only believes in selling their product & service is not
their concern.

Please forward this mail to the chairman/Managing Director of Eureka
Forbes urgently.
Thanks
Muraleedharan
[protected]

1.I have an AQUAGUARD RO at home and have recently taken AMC for the product.
2. Recently my RO needed urgent service as there was ERRATIC water supply from the system most probably due to clogging. Water in this part of Delhi (DWARKA) is bad and thus a service is required every 4-5 months.

3. On registration of the complaint first time there was no complaint number as the operator on the other side said that the system was down (one of the disadvantages o tele booking/ technology as the user is helpless).

4. when in peak of delhi summer even after 2 days the chap didnt turn up i again complained to the helpline ( what a joke) . the person gave me complaint no 82849521 and said the chap would be there within 24 hrs.

5. Finally after 2 days when i again called up they said that chap had come to youre place and u were not there. I finally lost my shirt as ours is a joint family and there is always someone at home. I also asked him as to why i was not called up on my mobile phone if this was the case , to which he had no answer.

6. Today is the sixth day since the problem occured ,and still there is no sign of Mr WATERMAN.


7. This is the pathetic state of the reputed company. God save this country if this is the response time of the so called repted company

Ajay Serohi
house no 324
sector 18A (veer awas colony)
dwarka
new delhi-110075

I have bought an aquaguard in the middle of February. Though I was returning my old aquaguard and maintainence contract, they told me that I would have to pay the full amount and the a refund of Rs 2000 would be paid back to me for the old aquaguard and maintainence contract in 2 weeks time. I have been following up with them since the beginning of March. Each time the sales contact would give some excuse or the other eg. end of the year settlement, sending it with some other executive, coming that day, being out of station, finance person not available, etc. Till date (May 4th) it has still not been settled and they are saying that one more signature is required. Please help in getting this resolved (Ph[protected]

We M/s. Pal Fashions Private Limited took service of Eureka Forbes Vaccume Cleaner from M/s. Sant Services An Authorised Franchises of Eureka Forbes (M) [protected] Ph.6539877 and got an Invoice Cum Receipt of Rs.1400/- for the same.

But, the peoples did not mentioned there address where they are situated and only mentioned Regd. office address of Kolkata. While we ask for the same for our Accounting purpose the persons denined for mentioned address on Invoice. They advice us that " we may change our address two to three times in a year, then how could we mention our address on Invoice" we attached a copy of Invoice cum Receipt for reference purpose.

Now, we got dought whether they are authorised or not ?

Our Contact details are as mentioned below

Manjinder Singh Ahuja
[protected]
[protected]

If not then how could they stamp of their firm name as Authorised Franchises ?

So please help us in this matter

I own a water purifyer of Eureka Forbes called Aquaguard Royale. I have also paid and signed an annual maintenance contract with the company. Under the contract the company is required to provide free maintenance as well as change the carbon every six months which is extremely critical. The machine was due for service and change of carbon on March 15, 2010 but no service agent turned up until May 1, 2010 when actually the machine broke down and I registered a complaint at the central service centre. Also, the service centre(H-401, Som Vihar, R. K. Puram) did not have the required parts to be changed and I have to go manage with mineral water for the last 3-4 days. This is crass carelessness on the part of the service centre at Som Vihar especially not changing the carbon on time which means that I was drinking impure water for the past one and a half month putting the life of my family in danger.

Best Regards,

Randeep Singh Sisodia
G-301, Som Vihar, R. K. Puram
New Delhi

SIR,
One person named Deepak Wadhwa saying Branch Manager of Eureka Forbs at Panipat supplied one R.O.(auqaguard R O Reviva) at my home 47, kartar shah nagar, panipat on 30/03/2010. As per Mr. Wadhwa -four free service coupons,one guarantee card and bill will be delivered at my home

He issued one receipt No. 210/009448 with code no. 9022978.
One cheque of sbi panipat for Rs. 9990/- dt 30/03/10 issued as payment.

But still after one month I have not received any bill from company, no free service coupons and no guarantee card.

On the receipt given by Mr. Wadhwa - the address is 42, sukhdev nagar panipat. But as per our information there is no office of eureka forbs at that place.

From
GULSHAN GROVER
47, KARTAR SHAH NAGAR
BEHIND BAL VIKAS SCHOOL, MODEL TOWN, PANIPAT
PH. [protected]

I am your Client under the product purchased last week "Forbes Trendy Steel" Vacuum Cleaner. I used this product only once, & on next time it didn't started.
I had purchased this product through Canteen Store deptt. CSD Sirsa.

Now no one is ready to provide me the after sales service.
As per your website address given of local franchisee & service provider M/s Shubham enterprises, but they also didn't responded.

Now I am going to consumer court & will suit case against your company for my harassment compensation

My Address is

Jasvinder Singh S/o Karnail Singh
House No. 17, Street No. 1
MITC Colony, Sirsa (Haryana) 125055

My Contact No's are
[protected] & [protected]

Pls contact urgently


Best regards

Jasvinder Singh

Sir/Madam,
We brought the eureka forbes water purifier Reva with 8 Litre storage capacity for our institution from the local franchisee M/S Health Imaging & Pharmaceuticals, Opp. Iqbal Park, Srinagar, J&K a few days before. Unfortunately, the mechanic sent by the dealer was not trained one. Few days after installing the apparatus, the purifier fell down on the ground due to the loose fitting of wall mount brackets on which the purifier rests, resulting in breakage of storage tank. We called the local service centre in this regard, but he did not pay head to it. Subsequently, I mailed the company customer service centre regarding the same, but seems to be appalling in terms of customer service. I require help to address this problem. I need this product replaced or repaired by a technician.

Thanks

This is pertaining to the Awuaguard Nano Water Purifier purchased just 6 months back. There was a small leak in the tap. The 'technician'(so called) Not to take a look at this after 2 days of follow up. It was clear that he knew NOTHING of the instrument. The unit itself fell down from his hand twice. The leak tirned into overflow from all sides and he when he left he put the flush pipe of the the unit right into the kitchen flooding the kitchen in a matter of minutes. IT has been 6 days hence. No positive response from the call centre as well. They seem to have been taught a recorded message. I want to know the response to go in for a case in the consumer court.

dear sir,
i am mrs. raji subramanian residing at adyar , making this complaint.

mr rudharamoorthy a sales person came home with a trainee and explained abt the exchange offer of Aqua guard water purifier on 22nd april 2010(thursday)
i said my old machine is perfectly ok.
he wanted to see the machine and after seeing the machine he talked abt the exchange offer.
i ordered for a Aqua guard RO (Protec+) and compelled my husband to give the cheque in spite of his opposition stating
""the machine has come to the field only six months back to market. let us wait for a few more months and book after it gets stabilised in the market ""
i answered him that i have 300% confidence in aqua guard products
as i have been using classic water purifier and vacuum cleaner since 15 years.

on 23rd april (friday)they came and installed the machine
after struggling for nearly 2 and a half hours they did not install it because it is a faulty and defective machine.
when it comes out of a factory for installation it must be checked thoroughly for 100% perfection to satisfy the customers.
my husband got very much annoyed abt this defective machine.

Now old classic is on the kitchen platform and new one is in the carton box on the kitchen floor.
i am not using neither of them.
i called mr ruthramoorthy over the phone on 24th saturday and told him "i am not at all satisfied with this new product. please take the machine back and re install my old machine and refund my money."
he said i will concult my office and talk to u.
then when i contacted him again
he said my plumber will come and re install the old one today (saturday) 24th
i have a number of phone calls
he has been repeatedly saying he is on the coming coming coming coming......
i cancelled my visit to my relatives house because of my waiting.
since saturday till today 28th april no one came home.
i am fully exhausted of making phone calls,since monday he is not picking up the phone and talking to us.


NOW I WISH YOURSELVES TO TAKE AWAY UR NEW DEFECTIVE ONE AND REPLACE MY OLD ONE IN ITS PLACE AND KINDLY REFUND THE MONEY
VERY URGENTLY as i am satisfied abt the new ones performance at the first level installation itself', i DONT want to have any new product at all.

please do the needful.
dont make us tense the two senior citizens.
my husband is very angry and upset abt the rude behaviour of the boss of mr ruthramoorthy from velacherry office.
expecting ur early action.
we have been deprived o[censored]sing our own old classic since five days
hep us at the earliest
raji subramanian
mr subramanian J2 manek apt, shanthi colony , jeevarathnam nager. adyar
Ch 600020
24466539
[protected]

I have purchased your water filter and vaccum cleaner in the month of May or June last year till now I have received any bill for the same. This i have purchased from your sales person namely Mr. Santosh and his mobile number is [protected]. Till I purchased he was behind me and after that when i am trying to reach him he is not at all lifting the phone. This proves the dissatisfaction of a customer how badly he was treated after purchase. In telugu there is a saying namely "Andite gaddam andakapote kallu" in similar manner they have behaved. Secondly i have a complaint for my water filter as i am not getting some sort of problem in my water filter and the same i was following up with your sales person but he was not lifting my phone. I will ensure that my colleagues does not take your product at all as I am getting such a worst service from your sales person. As per the consumer protection act every customer should be provided with a bill after the product is purchased when ever i ask them about the bill it will be received this is the only answer i used to get from them. Kindly look into my issue and my mobile number is [protected]. I am the most dissatisfied customer of your product.

Dear Sir,

I have purchase Eureka Forbes water purifier at 21 march 2010 form J. K. Electricals B 1/11 sector 18 Noida. In mannual book of Eureka Forbes water purifier is mentioned, it has capacity of filter the water near about 1800 L. but is unable to filter even 100 l of water. I made complain to customer care but they convey me the product is not successful in Delhi NCR. if product is not successful in Delhi NCR then they should mentioned at website. Eureka Forbes company is cheating with the people of India

So I request you, to kindly look into the matter and send me replacement water purifier as soon as possible

Product Details

Product Sr. No . 274671

Cost Rs 1900

Regards
Devendra Kumar
e- 151 sector 27 Noida

Mob [protected]

On[protected] the local dealer of Eureka Forbes installed an Aqua Guard Total water filter at my residence 303-Jawahar Nagar, Srinagar-190008 (J & K). At the time of installation they asked me to sign the installation and warranty card. The card specified the activities to be done during the warranty period of one year. These related to cleaning and checking of the filter. The card also specified that once in a year the company will replace the Candle and Carbon Block in the filter. The company engineer gave a six monthly service visit. On their own they did not come for the second visit which was due in March, 2010. I called them on April 26, 2010 and they sent their engineer. I asked him to replace the candle and carbon block as specified in the contract. However, he told me this can be done on payment only. When I drew the attention of the concerned to this anomaly, I was told that the warranty card is of an earlier make of the product and they had run out of new cards. Again the card did not specify that the replacement of these consumables once in a year is subject to payment.
This is clearly misleading for a customer. Normally, the company is bound to replace the candle and carbon block of the filter once in a year of installation without any additional charges. The issue needs to be looked into to prevent people getting cheated by a vague warranty. The company must clearly mention that the consumable parts to be replace within warranty period are on payment. This does not seem logical as the warranty then becomes meaningless. Intervention is solicited to resolve the matter.

REQUESTED ON[protected] TO DEPUTE SOMEONE TO REINSTALL OUR RO EQUIPMENT AS WE HAD SHIFTED FROM 226/17 A GURGAON TO A-104, SECTOR 47, OPPOSITE SADAR POLICE STATION, GURGAON. YOUR REPRESENTATIVE SH JAI PARKASH MOBILE NO [protected] WHO HAD BEEN ATTENDING TO THE COMPLAINTS IN PAST MANY YEARS CAME TO ATTEND. REINSTALLATION HE TOLD CAN BE ONLY DONE IF COMPREHENSIVE SERVICE CONTRACT IS RENEWED FOR WHICH HE TOOK RS 3500/- ON THE ASSURANCE THAT REGULAR INVOICE CUM RECEIPT WILL BE DELIVERED BY POST IN DUE COURSE OF TIME. KEEPING IN VIEW THE URGENCY & HIS REGULAR VISITS AS REPRESENTATIVE FROM YOUR COMPANY WE PAID THE REQUISITE AMOUNT TO SH JAI PARKASH. BUT ON ENQUIRY TODAY WE HAD BEEN TOLD THAT YOUR REPRESENTATIVE SH JAI PARKASH HAS CHEATED MANY PERSONS AND HAS BEEN TERMINATED. A SUM OF RS 610/- HAS BEEN CHARGED FOR ATTENDING COMPLAINT WHICH TENTAMOUNTS TO NON DISCHARGE OF SERVICES AS COMMITTED BY YOUR EMPLOYEE SH JAI PARKASH AT THAT TIME. I SHALL LIKE TO KNOW THE ACTION TAKEN BY YOUR COMPAN SH JAI PARKASH Y AGAINST SH JAI PARKASH FOR CHEATING THE PUBLIC AND THE RELIEF WHICH IS BEING GIVEN TO SUCH CUSTOMERS AS PER YOUR OBLIGATIONS AS THE EMLPLOYER OF SH JAI PARKASH.

My Eureka Forbes model water purifier Aquaguard Total Sensa purchase bill no.[protected] dated 24.05.2008. The sales person was Mr.Dinesh Kumar. The machine carries a 2 year warranty which expires on 23.05.2010. I have given them a complaint no.82693092 on 02.04.2010. They are not attending to the problem but dilly dallying the issue with false assurances at the call centres. I have made several calls to them.

I am afraid that they will let the warranty expire, which will make the service chargeable.

compeny has not send me the bill of aqua gold which i have purchased on 07/06/2009 with mr d. madhu (ph: [protected]) with final receipt no:[protected].

i have given several complain to mr madhu & in his office at barkatpura (tel no:[protected] & other no. [protected] , 30687528, 30687518, 39883333

at last i have complain to sairam (ap circle head) but no reply comes from ther also. mr sari ram tell me that iam in meating now i call u leter every time.

company service man did not provide service with out bill they are asking me for money for service wothout bill which is in warranty now.

I have installed electronic security alarm system in my house. Before going on vacation abroad, I had called and advised staff in the control centre of the company about my absence and pay special attention to any signal for alarm going off in my house. I had set the alarm on away mode. Four days ago, i.e., around 19 April I received communication from my personal staff that the alarm sounded twice on Sunday night. Since then I have been calling the control centre (Ramesh/Krishnamoorthy/Navin) from the US and till this time, i.e., 10.00 p.m. on 22 April, nobody from the company has gone to my residence to check the reason for the alarm going off and to rectify the system. I have wasted many hours or energy and money contacting the company people as well as my relatives and personal staff. The staff of Eurovigil (Eureka) have still not attended to my complaint, and my wife and I are seriously worried about something going wrong. If, unfortunately, we exprience loss of property, we shall hold the Eureka Forbes (Eurovigil) and their concerned staff responsible.

WE ARE BEING FORCED TO LODGE THIS COMPLAINT IN VIEW OF POOR QUALITY OF PRODUCT AND ABNORMAL REPAIR CHARGES BEING ASKED BY THE COMPANY INSTEAD OF FOC REPAIRS.

To: 'Sumit Bedi'
Cc: '[protected]@eurekaforbes.com'; '[protected]@eurekaforbes.com'; 'seema.[protected]@eurekaforbes.co.in'; 'ccdserv.[protected]@eurekaforbes.com'

Subject: RE: FW: POOR PRODUCT SERVICES AND HARRASMENT
REF- AQUAGUARD WATERCOOLER CUM PURIFIER

DEAR MR.BEDI,

YOUR MR.DEEPAK VERMA FINALLY VISITED US ON 18/1/10 ALONGWITH YOUR LOCAL CONTRACTOR AND HE CONFIRMED THAT HE HAD LAST VISITED US IN AUGUST- NOT AFTER OCTOBER COMPLAINT AS ALREADY POINTED OUT TO YOU.

ANYHOW AFTER CHECKING THE EQUIPMENT HE HAS ONCE AGAIN GIVEN AN ESTIMATE OF RS.13120.00, EVEN THOUGH WE HAVE ALREADY SPENT ALMOST 12000.00 RS IN THE LAST 1.5 YEARS. IN THIS PERIOD THE COMPRESSOR HAS ALREADY BEEN CHANGED TWICE AND NOW HE WANTS TO DO IT AGAIN? IF ALL THESE PARTS ARE CHANGED, WE DOUBT IF THERE WILL BE ANY OTHER PART LEFT TO CHANGE OUT OF THE ORIGINAL PARTS?

IN OUR OPINION THE EQUIPMENT IS BREAKING DOWN REGULARLY DUE TO POOR WORKMANSHIP OF YOUR TECHNICIAN OR THE LOCAL CONTRACTOR? IT IS UNHEARD OF THAT 3 TIMES COMPRESSOR IS CHANGED IN 1.5 YEARS OR A WATERCOOLER HAS SO MANY PROBLEMS OR SO MUCH EXPENSE. WE FEEL THAT THE COMPRESSOR/HEATEXCHANGER/GAS CHARGING ARE ALL PROBLEMS OF POOR WORKMANSHIP AND THESE MAY HAVE BEEN MISHANDLED OR DAMAGED WHEN THE EQUIMENT WAS LAST SENT TO YOUR CONTRACTOR FOR REPAIRS AND SHOULD BE REPAIRED FREE OF COST. WE RECALL THAT FIRST THEY HAD PUT AN OVERSIZED COMPRESSOR AND THIS MAY HAVE DONE THE DAMAGE AS OTHERWISE HOW CAN A SEALED STAINLESS STEEL CONTAINER GET DAMAGED ?

REGARDS

S.K.CHOWDHARY
S.E.MARKETING PVT LTD
KANPUR