Eureka Forbes Complaints & Reviews

Sir/Madam,
We brought the eureka forbes water purifier Reva with 8 Litre storage capacity for our institution from the local franchisee M/S Health Imaging & Pharmaceuticals, Opp. Iqbal Park, Srinagar, J&K a few days before. Unfortunately, the mechanic sent by the dealer was not trained one. Few days after installing the apparatus, the purifier fell down on the ground due to the loose fitting of wall mount brackets on which the purifier rests, resulting in breakage of storage tank. We called the local service centre in this regard, but he did not pay head to it. Subsequently, I mailed the company customer service centre regarding the same, but seems to be appalling in terms of customer service. I require help to address this problem. I need this product replaced or repaired by a technician.

Thanks

This is pertaining to the Awuaguard Nano Water Purifier purchased just 6 months back. There was a small leak in the tap. The 'technician'(so called) Not to take a look at this after 2 days of follow up. It was clear that he knew NOTHING of the instrument. The unit itself fell down from his hand twice. The leak tirned into overflow from all sides and he when he left he put the flush pipe of the the unit right into the kitchen flooding the kitchen in a matter of minutes. IT has been 6 days hence. No positive response from the call centre as well. They seem to have been taught a recorded message. I want to know the response to go in for a case in the consumer court.

dear sir,
i am mrs. raji subramanian residing at adyar , making this complaint.

mr rudharamoorthy a sales person came home with a trainee and explained abt the exchange offer of Aqua guard water purifier on 22nd april 2010(thursday)
i said my old machine is perfectly ok.
he wanted to see the machine and after seeing the machine he talked abt the exchange offer.
i ordered for a Aqua guard RO (Protec+) and compelled my husband to give the cheque in spite of his opposition stating
""the machine has come to the field only six months back to market. let us wait for a few more months and book after it gets stabilised in the market ""
i answered him that i have 300% confidence in aqua guard products
as i have been using classic water purifier and vacuum cleaner since 15 years.

on 23rd april (friday)they came and installed the machine
after struggling for nearly 2 and a half hours they did not install it because it is a faulty and defective machine.
when it comes out of a factory for installation it must be checked thoroughly for 100% perfection to satisfy the customers.
my husband got very much annoyed abt this defective machine.

Now old classic is on the kitchen platform and new one is in the carton box on the kitchen floor.
i am not using neither of them.
i called mr ruthramoorthy over the phone on 24th saturday and told him "i am not at all satisfied with this new product. please take the machine back and re install my old machine and refund my money."
he said i will concult my office and talk to u.
then when i contacted him again
he said my plumber will come and re install the old one today (saturday) 24th
i have a number of phone calls
he has been repeatedly saying he is on the coming coming coming coming......
i cancelled my visit to my relatives house because of my waiting.
since saturday till today 28th april no one came home.
i am fully exhausted of making phone calls,since monday he is not picking up the phone and talking to us.


NOW I WISH YOURSELVES TO TAKE AWAY UR NEW DEFECTIVE ONE AND REPLACE MY OLD ONE IN ITS PLACE AND KINDLY REFUND THE MONEY
VERY URGENTLY as i am satisfied abt the new ones performance at the first level installation itself', i DONT want to have any new product at all.

please do the needful.
dont make us tense the two senior citizens.
my husband is very angry and upset abt the rude behaviour of the boss of mr ruthramoorthy from velacherry office.
expecting ur early action.
we have been deprived o[censored]sing our own old classic since five days
hep us at the earliest
raji subramanian
mr subramanian J2 manek apt, shanthi colony , jeevarathnam nager. adyar
Ch 600020
24466539
[protected]

I have purchased your water filter and vaccum cleaner in the month of May or June last year till now I have received any bill for the same. This i have purchased from your sales person namely Mr. Santosh and his mobile number is [protected]. Till I purchased he was behind me and after that when i am trying to reach him he is not at all lifting the phone. This proves the dissatisfaction of a customer how badly he was treated after purchase. In telugu there is a saying namely "Andite gaddam andakapote kallu" in similar manner they have behaved. Secondly i have a complaint for my water filter as i am not getting some sort of problem in my water filter and the same i was following up with your sales person but he was not lifting my phone. I will ensure that my colleagues does not take your product at all as I am getting such a worst service from your sales person. As per the consumer protection act every customer should be provided with a bill after the product is purchased when ever i ask them about the bill it will be received this is the only answer i used to get from them. Kindly look into my issue and my mobile number is [protected]. I am the most dissatisfied customer of your product.

Dear Sir,

I have purchase Eureka Forbes water purifier at 21 march 2010 form J. K. Electricals B 1/11 sector 18 Noida. In mannual book of Eureka Forbes water purifier is mentioned, it has capacity of filter the water near about 1800 L. but is unable to filter even 100 l of water. I made complain to customer care but they convey me the product is not successful in Delhi NCR. if product is not successful in Delhi NCR then they should mentioned at website. Eureka Forbes company is cheating with the people of India

So I request you, to kindly look into the matter and send me replacement water purifier as soon as possible

Product Details

Product Sr. No . 274671

Cost Rs 1900

Regards
Devendra Kumar
e- 151 sector 27 Noida

Mob [protected]

On[protected] the local dealer of Eureka Forbes installed an Aqua Guard Total water filter at my residence 303-Jawahar Nagar, Srinagar-190008 (J & K). At the time of installation they asked me to sign the installation and warranty card. The card specified the activities to be done during the warranty period of one year. These related to cleaning and checking of the filter. The card also specified that once in a year the company will replace the Candle and Carbon Block in the filter. The company engineer gave a six monthly service visit. On their own they did not come for the second visit which was due in March, 2010. I called them on April 26, 2010 and they sent their engineer. I asked him to replace the candle and carbon block as specified in the contract. However, he told me this can be done on payment only. When I drew the attention of the concerned to this anomaly, I was told that the warranty card is of an earlier make of the product and they had run out of new cards. Again the card did not specify that the replacement of these consumables once in a year is subject to payment.
This is clearly misleading for a customer. Normally, the company is bound to replace the candle and carbon block of the filter once in a year of installation without any additional charges. The issue needs to be looked into to prevent people getting cheated by a vague warranty. The company must clearly mention that the consumable parts to be replace within warranty period are on payment. This does not seem logical as the warranty then becomes meaningless. Intervention is solicited to resolve the matter.

REQUESTED ON[protected] TO DEPUTE SOMEONE TO REINSTALL OUR RO EQUIPMENT AS WE HAD SHIFTED FROM 226/17 A GURGAON TO A-104, SECTOR 47, OPPOSITE SADAR POLICE STATION, GURGAON. YOUR REPRESENTATIVE SH JAI PARKASH MOBILE NO [protected] WHO HAD BEEN ATTENDING TO THE COMPLAINTS IN PAST MANY YEARS CAME TO ATTEND. REINSTALLATION HE TOLD CAN BE ONLY DONE IF COMPREHENSIVE SERVICE CONTRACT IS RENEWED FOR WHICH HE TOOK RS 3500/- ON THE ASSURANCE THAT REGULAR INVOICE CUM RECEIPT WILL BE DELIVERED BY POST IN DUE COURSE OF TIME. KEEPING IN VIEW THE URGENCY & HIS REGULAR VISITS AS REPRESENTATIVE FROM YOUR COMPANY WE PAID THE REQUISITE AMOUNT TO SH JAI PARKASH. BUT ON ENQUIRY TODAY WE HAD BEEN TOLD THAT YOUR REPRESENTATIVE SH JAI PARKASH HAS CHEATED MANY PERSONS AND HAS BEEN TERMINATED. A SUM OF RS 610/- HAS BEEN CHARGED FOR ATTENDING COMPLAINT WHICH TENTAMOUNTS TO NON DISCHARGE OF SERVICES AS COMMITTED BY YOUR EMPLOYEE SH JAI PARKASH AT THAT TIME. I SHALL LIKE TO KNOW THE ACTION TAKEN BY YOUR COMPAN SH JAI PARKASH Y AGAINST SH JAI PARKASH FOR CHEATING THE PUBLIC AND THE RELIEF WHICH IS BEING GIVEN TO SUCH CUSTOMERS AS PER YOUR OBLIGATIONS AS THE EMLPLOYER OF SH JAI PARKASH.

My Eureka Forbes model water purifier Aquaguard Total Sensa purchase bill no.[protected] dated 24.05.2008. The sales person was Mr.Dinesh Kumar. The machine carries a 2 year warranty which expires on 23.05.2010. I have given them a complaint no.82693092 on 02.04.2010. They are not attending to the problem but dilly dallying the issue with false assurances at the call centres. I have made several calls to them.

I am afraid that they will let the warranty expire, which will make the service chargeable.

compeny has not send me the bill of aqua gold which i have purchased on 07/06/2009 with mr d. madhu (ph: [protected]) with final receipt no:[protected].

i have given several complain to mr madhu & in his office at barkatpura (tel no:[protected] & other no. [protected] , 30687528, 30687518, 39883333

at last i have complain to sairam (ap circle head) but no reply comes from ther also. mr sari ram tell me that iam in meating now i call u leter every time.

company service man did not provide service with out bill they are asking me for money for service wothout bill which is in warranty now.

I have installed electronic security alarm system in my house. Before going on vacation abroad, I had called and advised staff in the control centre of the company about my absence and pay special attention to any signal for alarm going off in my house. I had set the alarm on away mode. Four days ago, i.e., around 19 April I received communication from my personal staff that the alarm sounded twice on Sunday night. Since then I have been calling the control centre (Ramesh/Krishnamoorthy/Navin) from the US and till this time, i.e., 10.00 p.m. on 22 April, nobody from the company has gone to my residence to check the reason for the alarm going off and to rectify the system. I have wasted many hours or energy and money contacting the company people as well as my relatives and personal staff. The staff of Eurovigil (Eureka) have still not attended to my complaint, and my wife and I are seriously worried about something going wrong. If, unfortunately, we exprience loss of property, we shall hold the Eureka Forbes (Eurovigil) and their concerned staff responsible.

WE ARE BEING FORCED TO LODGE THIS COMPLAINT IN VIEW OF POOR QUALITY OF PRODUCT AND ABNORMAL REPAIR CHARGES BEING ASKED BY THE COMPANY INSTEAD OF FOC REPAIRS.

To: 'Sumit Bedi'
Cc: '[protected]@eurekaforbes.com'; '[protected]@eurekaforbes.com'; 'seema.[protected]@eurekaforbes.co.in'; 'ccdserv.[protected]@eurekaforbes.com'

Subject: RE: FW: POOR PRODUCT SERVICES AND HARRASMENT
REF- AQUAGUARD WATERCOOLER CUM PURIFIER

DEAR MR.BEDI,

YOUR MR.DEEPAK VERMA FINALLY VISITED US ON 18/1/10 ALONGWITH YOUR LOCAL CONTRACTOR AND HE CONFIRMED THAT HE HAD LAST VISITED US IN AUGUST- NOT AFTER OCTOBER COMPLAINT AS ALREADY POINTED OUT TO YOU.

ANYHOW AFTER CHECKING THE EQUIPMENT HE HAS ONCE AGAIN GIVEN AN ESTIMATE OF RS.13120.00, EVEN THOUGH WE HAVE ALREADY SPENT ALMOST 12000.00 RS IN THE LAST 1.5 YEARS. IN THIS PERIOD THE COMPRESSOR HAS ALREADY BEEN CHANGED TWICE AND NOW HE WANTS TO DO IT AGAIN? IF ALL THESE PARTS ARE CHANGED, WE DOUBT IF THERE WILL BE ANY OTHER PART LEFT TO CHANGE OUT OF THE ORIGINAL PARTS?

IN OUR OPINION THE EQUIPMENT IS BREAKING DOWN REGULARLY DUE TO POOR WORKMANSHIP OF YOUR TECHNICIAN OR THE LOCAL CONTRACTOR? IT IS UNHEARD OF THAT 3 TIMES COMPRESSOR IS CHANGED IN 1.5 YEARS OR A WATERCOOLER HAS SO MANY PROBLEMS OR SO MUCH EXPENSE. WE FEEL THAT THE COMPRESSOR/HEATEXCHANGER/GAS CHARGING ARE ALL PROBLEMS OF POOR WORKMANSHIP AND THESE MAY HAVE BEEN MISHANDLED OR DAMAGED WHEN THE EQUIMENT WAS LAST SENT TO YOUR CONTRACTOR FOR REPAIRS AND SHOULD BE REPAIRED FREE OF COST. WE RECALL THAT FIRST THEY HAD PUT AN OVERSIZED COMPRESSOR AND THIS MAY HAVE DONE THE DAMAGE AS OTHERWISE HOW CAN A SEALED STAINLESS STEEL CONTAINER GET DAMAGED ?

REGARDS

S.K.CHOWDHARY
S.E.MARKETING PVT LTD
KANPUR

Hi,

I bought Total Reviva (water purifier) last year. I was promised...4 free service will be provied every quater. But in a year, we got only 1 service and that too after repeated calling the sales exec.
Also, we were told during time of purchase, RO filters will be changed (free of cost) within a year of purchase. But now service exec. is telling they will be charging.
I lodged a complaint at customer care (request no. - [protected]), no action/update is done within 24 hrs. Still waiting..

As a customer I am so much harresed, that I have decided NOT to recommend Eureka forbes product to any one.


Regards,

Ashish

sir
10 days back i purchased AQUAGUARD protect plus water purifier in 13500 and for the past 3 days the machine is not working properly.i contacted the local dealer also,after lots of phone calls,the service person came but he was unable to rectify the problem.when i tried to contact the head office of EUREKA FORBES in mumbai,they took my complain and assured me that my complain will be resolved in 24 hours.but still there is no responce from their side.i am facing a lot of problem.and now i want my money back.i will go for some other water purifier.the persons from aquaguard are not responsible and their product is not safe and trust worthy.kindly help me in getting my money back. and i recommend all the cunsumers not to use aquaguard products in future.please help me regarding this.

my number is [protected]

The LPF Filter got damaged within 3 months of purchase. The spare part is not received even after 1 month. The service people just play around refering different names of people concerned. After a few calls, they don't even lift phones. A big noise comes from the purifier and is not at all usable now. Looks like we lost Rs 17000/- on this purchase.

I had rung up 30580842 and requested for a demo of vacuum cleaner around 7.4.2010. Demo was done by some representative who delivered V.C(dry+wet ) type for around Rs 10000/-. After the delivery the same person (read Pramesh parihar-[protected]) has neither issued Invoice nor he is attending to our call for demo or otherwise. whom should I approach for redressal.please advise.
[protected]
[protected]

installed defective machine. No response on call.very bad service negligent and cheating staff.company fraud I want my moneyback if the machine is not replaced immediately. Installed wrong set which i did not order.water is not purified. unpurified water is coming from the machine. no one is attending inspite of several calls made to help line and service Managers at Barkatpura and Ameerpet Offices of Hyderabad. Company is fully responsibe for compensation and refund of money.

Dear Sir,

I have purchased a Water Purifier from Aquaguard-model integra in 2008, when i was posted at Bangalore. I was transfered from Bangalore to Guwahati in 2008. Right after my transfer, i have tried to contact Aquaguard people in Guwahati and get the servicing done. However, the service from Aquaguard is so pathetic and representative of Aquaguard were not even aware of this particular product. Finally, the equipment has stopped functioning since last 2 weeks. I have tried despaerately to contact Euraka Forbes, right upto the Corporate, Regional and local team, but in vain. I wonder, if after spending 25000/-, if this the kind of service, where to go and lodge my complaint.

Regards,
Arup Chaliha
Mobile : [protected]

Eureka Forbes TVM city office did not perform the regular 6 month change of my Water purifier's filter. I have this covered under my 3 year AMC with contract recepti no 50/00003782

It has been 8 months now and the water coming out from the purifier has turned brown.
I called Eureka forbes Customer Care TVM on April 14th and they have made false promises that someone would come by on April 16th and 17th. No one turned up despite mutliple follow ups on Apirl 17th.

They made an excuse claiming that their relocation to a new office caused a backlog of requests for 1 month. When I reminded them that they did not look into my AMC contract's reglar maintenance that was due for about 2 months, they had nothing to say.

What good is an AMC if Eureka Forbes does not follow the policies laid out in the contract?

i purchased aquaguard goldnova water purifier on 4 may 2009..while installing the appliances they said that they will provide two free servicing during first year..its under warranty period of 1 year..till now they haven't provided any free service check ups..i have complained to them on their customer care several times but they always promise me that they will send a field representative next day..now i am not sure whether the water i am drinking is pure or not..

I have purchased a Eureka Forbes Aquaguard Compact water purifier on 13/04/10. While making the payment on 13/04/10 I was told by the salesman that the water purifier would be deliverd and installed on 14/04/10. However I received the water purifier on 15/04/10 but no one came for installation. When I called the call center on 16/04/10 then the representative (Mr. Praful Deolekar) denied escalating my call to a supervisor. I tried calling the corporate office and was told that Ms. Hegde is the lady in charge of the consumer grievances but she wasnt available. An executive Mr. Ranjith Kumar attended my call and assured me that he will have someone with authority call me in 10 mins but I never received any call. I am irritated because while taking the money I was told that the machine would be installed next day. But once the sale was done no one was willing to attend to my problem. I would suggest anyone reading this email that PLEASE DONT BUY PRODUCTS OF EUREKA FORBES AS THEIR AFTER SALES SERVICE IS VERY BAD.