Eureka Forbes Complaints & Reviews

I own a Total Inova water purifier which is giving me problems for the past one month. Every 2 days i lodge a complaint because it goes out of order. In spite of the machine being under AMC, the franchisee 'Bhushan Services" does not change the faulty part but only repairs it. I have written to Eureka Forbes, but till date there is no response in spite of reminders. Looks like they are either ill equipped to handle their customers...

The water purifier unit is under service contract and valid till 29/12/11 vide contract receipt no 16153805. It is not working from 18/08/09. Telephonic complian already lodged. After switching on ang glowing of yellow indication returning back to red indication with blinking. Facing accute water crisis due to non availability of service. Kindly send service personal as early as possible

(Mousumi Pandey)...

I bought new aquaguard water purifier, your service representative Mr Ashok Londe fitted(thursday 13/08/09) the purifier and told he will fitt properly tomorrow ie on friday 14/08/09 till now he is nither fitted properly nor called me so please do me afavour what can i do.As a repuated company if your service people are doing such things what custmer will do please help me
Address
Citadel Enclave
A4/203
B.T.Kawade...

Water purifier is not working properly. Complaint has been raised 16 days back (30/July/2009). Till date (17/August/2009), no action is taken on the complaint.

Complaint Details:
Complaint No. : 54898150
Place : Chennai (Anna nagar west)
Complaint date : 30/July/2009...

An unit of Aqua-guard-Reviva RO system was purchased on 10-08-09 thro a representative (Mr. Dasarathan-N0:9014047) The system was sent to our home on the 11th by courier after we made a full payment. Since purchase we have been provided no support whatsoever by your company represntatives in Chennai. We have repeated called the Group leader- sales on no:[protected] as well as your CSS- Mr dasarathan, to come and install the system. We have...

The Service Team of Aquaguard is not servicing the machine under warranty as promised by the Sales Person who sold the machine earlier. The delay in service and response has passed the warranty time of the machine. There is no co-ordination between the sales and the service team.
The Service people were ready to service the machine well within warranty period by renewing the warranty to next one year.
The Aquaguard team has...

I have brought a new R O Filter from sales executive of Eureka Forbes came at my door step said you can exchange your earlier Eureka Forbes U V Filter with R O one. He said coz of higgher value of T D S in your area the recommends to drink R O Filterd water for healthier life and good life

He said this R O will remove approx 50% of T D S present in water supplied in your area, and we got the same installed at my place now...

I have entered an AMC with Devi enterprises, franchiee and it is valid up to Dec 2010. I have complained in the last week and a technician attended and said that the water will come very slowly. Only if the overhead tank is kept in 3rd floor, it will work properly and he could not rectify our complaint.

The water is coming very slow, drop by drop only. Again another complaint was made on 10.8.2009 and several reminders were...

Dear All

I have called up Eureka Forbes customer care center on July 28 & my request number is 54855076. for routine servicing as its almost one year but till date nobody turn up for service as the salesman told us that every six months person will be coming from Eureka Forbes for servicing. Since its almost one year nobody turn up so I decided to call the customer care the gentlemen over phone told me the service guy...

hi, this is sanjay pandita from Jammu (J & K), we have purchased aquaguard compact on 12 of Aug. 2008 and installed at our home for domestic use. At the time of installation, it was assured us that there will be 2 free services and 1 free carbon change. after six months of installation a free service was given to us by the company.
As the 12th of Aug 2009 (i.e 1 year completion) was ahead, we call company office which is at trikuta...

We have purchased Aqua Sure Spring Fresh at Vivek & Co in the month of 12/06/2009, The amount of purchase is Rs.13, 250/-. The cheque No is 597929. At the time of improper installation, water tube bursted and severe earth shocked fully in kitchen.After this incident, there are four complaints given to customer care at Chennai office. Phone No: 39883333, Complaint No: 81623330 Gayathri. After 2 days Complaint No: 81612164 Charan, Again...

I am G. Bhaskaran, residing at Balaji Nagar, Kolathur which I purchase Acquqguard and entered AMC with Eureka Forbes authorised dealer.

My wife called on 4th August 2009 for Quarterly Service and no one has responded so far. Every day she is calling and the concerned people are givning some feedback and they are giving assurance today our service engineer will come and attend your Acquaguard.

I am totally dissatisfied...

I recently bought a Aqua guard RO smart water purifier... They haven't installed it properly and i'm calling then (Sales executive, customer care center) for past 3 weeks but they are not bothered to correct it... now they are not even picking the phones... And to take it official i need the invoice, but that hasn't reached me yet... whenever i ask for it they say it'll be sent from their mumbai office and it looks like...

I have purchased water purifier model Aquaflow UV water purifier from 1342- HQ CE(P) Deepak, CSD Canteen. Same has been installed in my home i.e. Kaithwali, PO- Masumpur, Distt- Ballia (UP) PIN -277303 on dated 16 Jan 2009. After 06 month the water purifier stopped the fuctioning. I have contact to Aquasure service center at Room No 303, Samrat Bhawan, IIIrd floor, Ranjeet Nagar, New Delhi, Phone No [protected], [protected] on dated 08 Aug...

I took an Annual maintaince plan from AQUAPLUS which is an authorized AQUAGUARD service agent.They serviced my machine on the 14th of May 2009, after which my music stopped playing during the water filling.I called them on the21st of May and the standard reply was we will come tomorrow, since then I have contacted them innumerable time sometimes it is some SAMEER, sometimes it is some SHEKHAR that talks to me with the same answer we will...

We bought an AquaSure-Ivory, a product of Eureka Forbes on 03-03-09, The product was working fine for four months but started to give problems on the month of July, so we called for service engineers from "AMENDMENT AGENCY", Chennai, (an authorized service center of Eureka Forbes) to solve the problem. Sad to say that they have been working on the product to fix the problem for almost a month, but haven't identified the exact...

The company is manufacturing acqua guards and marketing adopting unfair trade practice canvassing that all the products are same and of also specifications. The fact is that some are sold through dealers only`and rest of the models are sold directly by the company. The models sold by the dealers are differrent in price and specification than those marketed directly by the company. The dealers are not permitted to sell the models marketed...

Dear All,

I am a user of Eureka Forbes's Aqua Guard - Water Purifier from past 5-6 years. Althought the product is still unparalleled in its category compare to other competitors. But unfortunately the service backup of the company is still NOT really good after serving the industry for so long.

I had recently called the local service centre and their service franchisee which covers my locality in Nagpur...

I have perchased a EUREKA FORBES AquaSure water purifier after seing advertisemen in telugu news paper. The company person came to my house and taken 2750/- receipt of M/s cristal enterprises. till than the unit did not work same thing was coplained but not single fellow came to or telephoned me. In word I can say that this is company o[censored]SELESS .THESE PEOPLE ONLY SELL THE PLASTIC PRODUCTS FOR HUGE AMMOUNT AND NEVER TERN BACK FOR COSTOMER...

CHAYANIKA BASU
85, JODHPUR PARK
KOLKATA – 700 068

July 27, 2009


Eureka Forbes Ltd.
7, Chakraberia Road South
Kolkata – 700 025


Reference: My letter to you dt.[protected]

Dear Sirs,

Your local franchise took sample of water and they had it tested in their laboratory and obtained a report, which was...