Eureka Forbes Complaints & Reviews

I have been using Aqua purifier since 10 yrs .Last Year I have changed another one NF membrane (same company).After every 6-8 months change its Nf & other membrane including candle.Last time also came with loose Nf membrane , after complain many times they came with packed membrane.
Complaint to Laxmi Nagar service centre & also to Euro Help Line 39883333., but in vain.

to eureka forbes service centre

I registred complain on date 27/09/2009, but not visit the engg. till date against the comp. no. 55484028, its very non resposible company and also chhter, i confirm to the call centre then he saying call attaned by mr. bhola nath but no any visiter visit to my home and he also re-registred comp. dated -3/10/2009

so if mail receiver responsable the please helf me

my add
House no. 3055, street no. 5A, ranjit nagar, patel nagar, new delhi - 110008

res no.[protected]
m - [protected]
in name of - Rajesh Kumar Choudhary
Regards,

Rajesh Kumar Choudhary
Mobile:[protected], 91-[protected]

recently two month back i purchased aquaguard gold nova with in one month leakage found in purifier and value got jam informed to service centre but no one attend that complaint

Hi

The Eureka Forbes Aquaguard salesman said that this water filter will come for 14 years and will give sweet water. He never told that for 1 litre of water 9 litres of water will get wasted. Neither did he say we have to pay Rs. 3660 every year as AMC to maintain the aquaguard. Being lured by the brand, we bought the Aquaguard Total RO filter for Rs. 14500. It stopped working now and then and we called them continuously for service. But no response. We were forced to use can water again. Finally when the technician arrived (it was within warranty, less than 1 year), he said the filter has to be changed and it does not come under warranty and would cost Rs.3500. We were totally taken aback and asked whether we can return and get some refund money. He said you can sell it and get Rs.1000 back. So we will have to buy it for Rs.14000, but the company will get it back only for Rs.1000. This says how pricy it is and how useless it is. We then shifted to Chennai and thought we will put into use the Aquaguard. Maybe it is the Bangalore service which was pathetic. But in chennai after registering 2 complaints and following up with the technician several times, he came and said the water is changed and so the filter has to be changed and to use the water after wasting 4 times. We did the same and was shocked to see it had some chemical taste which was burning. We called up again and after several escalations, someone came and changed the filter. Now the water is totally tasteless. No sweetness that used to be earlier. Again the technician said the motor wire is loose and needs to be changed as it does not work now and then because of loose contact. (This was not diagonised by the Bangalore technician). But he never came to change back. In short, the service is completely pathetic. When I tried to escalate the issue to the manager. He was completely unprofessional, rude and not even listening. He told me "You listen. You escalated right? I will send a technician in 3 hours". We are working people and will have to wait for these technicians to come because they will work only 11 to 5 pm. If we buy the water can (Rs. 25 in Chennai, Rs.35 in Bangalore), it is much hasslefree, cheaper and taste is also sweeter. We feel so cheated. We also logged a complaint in the website, but no response. We just want to return the aquaguard and get our money back. If someone can guide us on this, it would be great.

Regards
Shanthi

I purchased aquaguard -Sensa during June 2008 from ur Burkit Road, t.Nagar, Chennai 17 office. Despite my repeated reminders till date i have not received the invoice.(more than 1 year) Similarly, on 3 10 09 i placed order for supply of one wet and dry vacuum cleaner from ur burkit road t nagar, chennai 17 office. They took my old vacuum cleaner for exchange and i paid cheque for Rs.8990/- dt 10 9.09. (order form cum receipt no[protected] When booking the order, they promised me to deliver the pillow cover and a big bag to keep the vacuum cleaner with all acccesories along with the original invoice . Till date nobody delivered the same. I think ur burkit road office rep. will always misguide the people and of their poor service ur reputation may fall down amongst the consumers. I would like to know from the customer care service cell that what are all the items you will provide with the vacuum wet and dry cleaner. I hope atleast u will respond to my complaints. Precisely I would like to have the folloiwng:

1. Original invoice for the Sensa - Total wate purifier purchased during June 08( more than 1 year)
2 -do- wet and dry vacuum cleaner delivered on 3 10.09.
3. Items promised by Mr J Srinivasan, o[censored]r burkit road t nagar chennai 17 office at the time of
booking the vacuum cleaner.
If not responding to my above complaints, I may avoid suggesting ur products to my friend and relative circles.

I had bought a new RO water purifier 3 weeks back, It worked fine for a week and since then it has completely stopped working. I have been repeatedly folloing up with the retailer (Dass Electricals) and have been calling up the Eureka Customer care. After 15 long days, I got a call today morning that the purifier will be replaced today. After waiting for the whole day, a lady from your company calls up and says that there is some nonsense problem and they cannot install it today. Now when I am trying to call back to the same number nobody is replying back......left for the day after screwing my entire day.

MY BIGGEST MISTAKE WAS TO BUY THIS CRAP FROM EUREKA FORBES. They bost about being customer focussed but in reality they are not.

Will never ever buy anything from Eureka!!! Its completely !!!

I had ordered for the purchase of the afore said vaccum cleaner and one Mr. Krishnamurthy,sales executive,hyderabad came to us and detailed us about the effectiveness of the vaccum cleaner and i agreed to purchase and issued him cheque for Rs,9990/- dated 19/09/2009 and he encashed the cheque on 25/09/2009 and he promised to deliver the instrument on sunday but inspite of our repeated requests, he did not deliver the instrument till friday 8:30 pm and he was requested to come the next day,open the packet,show the detailed articles + additional articles and demonstrate but so far he or any one from eureka company has inspite of repeated request and complaints and as a result we are not able to open the package and use the instrument, he has also not furnished the bill so far and the sales executive mobile phone is switched off earlier he was using mobile no: [protected]

Praveen
+91-[protected]

dear sir
we have amn aquaguard water filter installed at our home
(model sp-2000 ).i renwewed its amc for 2 years few months back.
i problem we are facing is that daily there is some or the other problem with the filter.
sometime the water it filters is stinky. it smells bad & tastes even worse.
its horrifying that the filter has been serviced i.e. carbon & candle changed just 2 months back, then how could happen in such short period ???
sometimes after the green light goes on, the water didn't flows.
sometime the water while filtering out, stops running and it just the sound which keeps
coming.
yours engineer had visited several times. but enev after repeatedly corrections, there is one or
the other persistent problems with the filter. so i hereby request you to please give
it a proper srervice once so that this doesn't happens again in short future time.
hope you will take an appropriate step this time.
yours sincerely
ashish bansal
49/15 b ,sandeep nagar
near gulmor hotel,
ludhiana-141001
[protected]

I have purchased the aquaguard about 11 months ago. However, for the last one month I have been repeatedly complaining about the filter but nobody turned up, they are not send right technician to repair , i am facing lot of problem after puchasing this Aquaguard Total (UV/RO - filteration ) , many time i found that insect like can also enter inside the filter which innocently after drinking water my complete family got an attack of viral fever , mutiple technical executive came to repair but till date nobody able to repair this , very wast service& even that model i exeprience very bad i my life , Now i want to return this filter to company back, i need my money Rs 18000 back , can any buddy help me on this how can i get my money back
.

Naveen Tiwari

After treating water by Aquaguard Booster water is testing slightly salty might be due to TDS. So please do need full to remove the TDS or any attachment with present system.

i had bought aquaguard ro-system before five months[protected].At first the filter gets repair now the adapter gets repair.I had bought this system because of the quality name of this company.I complaint many times to the concerned authority.They dont take necessary step regarding my complaint.now this situation seeks that this company is a very fraud company.If you dont take the responsible step i will surely go to media and news report so kindly take action as early as possible.

The EUREKA FORBES people come to you with lot of promises as soon as their product are sold they never listen.YOU ALL ARE REQUESTED NOT TO BUY THE WATER PURIFER PRODUCTS AS THEY ARE OF LOW STANDARD & MOST OFTEN THEY USE THE OLD PART INSTEAD THE NEW ONE IN THEIR PURIFER---WHICH THEY COLLECT FROM YOU IN THE NAME OF REPLACEMENT.BEAWARE OF THIS FRAUD CO. ESPECIALY IF YOU ARE IN SAHARANPUR.THEIR SERVICE HEAD IS THE CHIEF
OF FRAUD & CHEATER.

i have purchased a water purifier of eureka forbes from big bazar on 16 september,and big bazar promised to install within 2 days.
till now no response neither from big bazar nor from eureka forbes.i have called both many times but i got only next promise nothing else.
it is really very frustrating.
and i am also planning for complaint in consumer forum very soon.

The water Purifier is under AMC with Eurosmile. On 17th September I registered a complaint that the water purifier is not working. Till date no one has come for the attention. My consumer code is [protected] under Eurosmile.
Daily I am giving ring to Euro Helpline and whoever attends the call says "will send the Technician today".
I don't know whetether people are taken for a ride in the name of Eurosmile and AMC

WE OWN AN AQUAGUARD WATER PURIFIER IN TRICHY .
THE SERVICE PERSONELL HAS NOT TURNED UP EVEN ONCE IN THE PAST 9 MONTHS . THOUGH WE CALLED SEVERAL TIMES THERE IS ABSOLUTELY NIL RESPONSE FROM THE DEALERS IN TRICHY .
SUCH A MISERABLE SERVICE . JUST A PIECE OF BULL FOR THEM

Respected sir,
I bought aquasure on 08/10/2008 from DARSHAN LAL & Co.,SADAR BAZAR,KAPURTHALA,PUNJAB,INDIA-144602.I faced several problems in AQUASURE within one year.I made contact at local maintenance centre-[protected] and SHOP-[protected],but no proper maintenance was done.Therefore,my AQUASURE is still not working.Please help me. Thanks.
My details-
1.NAME-PRAWIN KUMAR
2.ADDRESS-Q.NO.1032 D,RCF,KAPURTHALA,PUNJAB,INDIA-144602
4.MOB.-[protected]
5.E-mail [protected]@yahoo.in
6.PRODUCT-AQUASURE-WATER PURIFIER
7..SHOP- DARSHAN LAL & Co.,SADAR BAZAR,KAPURTHALA,PUNJAB,INDIA-144602
8.NVOICE NO.-6464
9.DATE OF PURCHASE:08/10/2008

I have purchased acquva guard from Eurakaforbes every six months carbon has to be changed but after a laps of 9 months they did not come for service D.Ashok cell No.[protected]

I had paid cash of Rs.3215/- i.e. Rs.2700/- for 3 year's AMC from[protected] to[protected] & Rs.515/- for Iron Purifier Catridge to their Technician Mr. Baliarsing (Mobile No.[protected]) on dt.[protected]. After that the required service for changing charcol and putting iron catridge as per their AMC have not been carried out by the technician till the time of writing this complaint. Whenever contacted over mobile to the technician or their Bhubaneswar Office over telephone No.[protected], they replied about non-availability of parts. It is strange that Eureka Forbes is not able to provide service to the customers after receiving the full amount towards AMC on the pretext of non-availability of parts in a city like Bhubaneswar. Today also I have contacted the technician at 10.00 A.M. who told to reach at my house within 1 hour. But, I don't know what kind of watch the Eureka Forbes company has provided to him, still 1 hour has not been completed though it is now 10.40 P.M. in my Indian watch. So, it is requested if they are unable to provide the required service, refund my money honestly and immediately as I don't want such type of careless service.

Dear Sir,

You have proved that you do not have any control over your local offices and you have also shown your helplessness in attending to customer complaints.

I had lodge complaint on[protected] stating that booster model water purifier is not functioning properly.Your authorised service center "Vishwa Services Kolhapur" are after us for giving them AMC @Rs 2000/- p.a.They say life of booster pump installed in aquaguard is just 15 months.

As there is no response to my complaint dated 22 Aug 2009 you have proved having no control over your subordinates.

The day water purifier totally stops functioning ,best course is to throw away in garbage and rectify the mistake by purchasing water purifier of any other company viz.,KENTS,USHA etc etc...

Mahesh M Samvedi
Kolhapur(Maharashtra)

My complaint no. is[protected] for dated 03-09-09 and 81875698 for dated 10-09-09. We have paid Rs-3660 for annual maintainance contract starting 28 AUG 09 but till date there is no response from there side, when their persn should have visited by 29th Aug 09 itself for the service. Many times we have called in call centre for complaints and many times to Mr. Pawar (customer executive). (Tel No. are [protected] ,[protected] but no response.We have experienced this company as a very bad service provider.We need help or we need our money back.