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[Resolved]  Asianet Satellite Communications — Asianet Service - please check

Hello
i am a customer of asianet for the past few years. i never used to get zee sports even though zee sports was in their list of channels which they said they will show. 2 years back i mailed them about this issue and they told that zee sports will only be available for those who have a set top box.
so I had to buy a set top box which is not so cheap, so that i can see zee sports. and it was going fine till this month.

From this month they stopped telecasting zee sports and ten sports, i do not know the reason too.
there wasnt any use in complaining. could you please help in inany way
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  4 CommentsShareTweet

Comments

Yes me too cannot see tensports, cartoon network and pogo now a days.This is ridiculous after paying money to watch all these . This is simply against the use/point o[censored]se of set top box.
I'm not getting TEN Sports and they are not giving it. Other cable service providers are giving these channels. I don't know what's the problem with Asianet Satellite Communications. I think they're purposefully ignoring these complaints as there are only limited watchers for these channels. I missed the much awaited Champions League Final between Barca and Man U.
Sir,
I am a customer of Asia net satellite communications for the last 7 seven years. In the month of February 2012, we install the set of box and I am paying a monthly charges of Rs. 160/-pm. Last two weeks there is a problem of getting ACV channels in black and white, and I call several times and in the morning one executive came and check the connection, they are saying there is a problem in the set of box and you have to pay an amount of Rs. 275/- as AMC charge. See this AMC is what?? If the customer is willing, then you can ask to pay Annual maintenance contact charge, how you can compel a customer to pay AMC, and saying this is a company policy. what policy and who made the policy? This policy is for getting Rs. 275/- from customers and making money for Asianet. This what Asianet is doing to cheat the customers.
On installing the set of box, the executive told me that one year replace warranty is for the box, so any repair comes or complaint they will replace the set of box.
Just now I got a call from [protected] and saying you have to pay Rs. 275/- “other wise there is no problem to do anything”. yor ticket No GA01049827.
The moment an SMS come saying "your complaint is resolved as out of warranty" what is the meaning of out of warranty, is it for seven months.
So my advice is to repair or replace the set box installed by you in my house and resolve the issues as early.
Regards,
VN Radhakrishnan
[protected]
[protected]
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May I know, whether this complaint resolved or not?

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    Asianet Satellite Communications
    Customer Care Service
    Customer satisfaction rating
    29%
    Complaints
    717
    Pending
    0
    Resolved
    209
    Asianet Satellite Communications Phone
    +91 80 8606 0665 [Corporate Customer Care]
    Asianet Satellite Communications Address
    2nd Floor, Leela Infopark, Technopark Campus, Trivandrum, Kerala, India - 695006
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