Asianet Satellite Communications Complaints & Reviews

We shifted our residence from Nalanchira to sreekaryam and we asked the corresponding officers to please do the shifting procedures . we called them 5 or 6 times.still they say that we will look upon it ..


Inspite of all these complaints still these asianet officers are not taking any action it seems that they are used to these complaints.

I would suggest other friends to think twice or thrice before taking A HORRIBLE ASIANET CONNECTION.

Hello,

My home cable tv connection with Asianet STB HD services is giving me nightmare for the past one week. We have subscribed for 3 years long term premium package paying 10000 Rupees last year. We are currently not able to use few channels which were working previously including Sony Six channel where World Cup matches are aired. "No Signal (ID 120) is shown up on the screen and a contact number [protected] is provided...

sir i am a regular costumer of yours but i feel very bad from the service center NTA, we are staying in RC Street NTA on 13/6/2014 NTA service center made a shifting connection to a person staying in front of my house(i am staying in backside of his house) and the guys did a wrong way connection to them .His house in road frontage then also these guys made the connection through my plot with out my permission.i call them and request them to change it but they shouted at me.please change the connection through my property please..as early as possible.

I had asianet cable connection No AA91029915 at Trivandrum during 2012-14. I paid theannual subscription in March-2014 for the period from 1st Mar-2014 to 28th Feb-2015 with the pre-condition that the refund proportaionate refund will be made if the connection is not used. I submitted my application for refund but till date the Asianet is not bothered. My several call to the company has gone to deaf ear. Can any body in the company help. Devanand Sharma Mob-[protected]

Asianet Set Top Box – no follow up on complaint I am an Asianetsubscriber bearing id no AA90582221 and I have availed annual maintenance contractor my set to box which is valid till 28.10.2014. In spite of repeated requeststo look into the malfunctioning of the set top box no action was initiated byAsianet Satellite Communications. I have made 3 attempts during the last weekof may to get the problem rectified, but failed. One day my wife received a call from a service guy asking for a payment of 1250 for a new set top box. He stated that the present one need to be replaced, even without looking into the problem. I don’t understand why I need to pay when I have a service contract. Now a days the quality of service from Asianet havedeteriorated so much that one tends to think of m igrating to some other service provider. I am a subscriber since its inception and considering the longassociation I had with Asianet, I request authorities to look into the matterand take corrective action. My mobile no is [protected] and today I got a token no for my complaint (AA[protected]. Awaiting response fro m the concerned.

To who may ever concerned... My Asianet satellite communication subscriber ID is HA92008881. I pay my bill on yearly basis through Asianet collection agents. Latest bill was payed in the month of November 2013 for 1 year through to Oct 2014. Bill Number[protected] There has been two occurance when Asianet disconnected service saying they have not received the bill amount. On the basis of multiple complaints lodged first instance was solved. Last week they disconnected service again stating the same ( they have not received the payment). How on earth is constomer responsible if collected agents does not pay out the amount. Why are we made to pay for their internal billing issues. Still waiting to resolve this issue.

Sir, i am Reji from Trivandrum Kerala. My set top box remote got damaged and I called Asianet Marketing office, Peroorkada Trivandrum at[protected] on 31st May, at 17:10 and asked whether i could get a new remote if i come to their office. The lady who attended my call said that payment is closed and the next day (Sunday) will be open and I can come after 10:00 hours. I asked whether Sunday will be open and she said that there will be person in counter and I can make payment provided I came after 10:00 hours. Today (1st June) by 11.30 hours I went there to buy the remote. The lady sitting there told me that there is no person in cash counter as it is Sunday !. I explained the whole scenario to her and the excuse she is saying that she don’t know who sat there at counter at 17:10 previous day and that lady might have forgotten that the next day will be Sunday !! Please do take necessary action since I felt very embarrassing to me. Regards Reji

In this area we are paying advance payment of one year, Inspite of that we are facing severe service disruption everyday.We complained in the Peyad office many times & call centre but the response is poor.The way they are handling is not professional.If it is rain or sun shine the service disruption is high.ACV is making as fools by taking advance money.The entire people in the area is planning to change to DTH if this way by ACV continues.hope they will address the issue .

Gentlemen, I am a senior citizen, who took ASIANET cable connection in my apartment at 10E, Noel Greenature, Sainik Ashram Road (Near Civil Station), Kakanad, Kochi 682030. I paid Rs.10, 500.00 for the installation, rental and service for one year starting from 20th May 2014. We were assured of reception of 150 channels minimum. Before we requested for the connection, we called up the franchisee a few times to confirm that ALL the ENGLISH channels will be available via ASIANET cable service. We were assured tat all English channels will be available as a regular service. We were advised by the management at this building that the ASIANET service was really terrible, and the building was being provided with VIDEOCON DTH service which will be much better. Yet, we opted for ASIANET, the connection was made on the 21st May 2014. We were getting the ENGLISH channels at the time of the connection and the next day. Subsequently from 23rd May one by one the English channels disappeared, even CNN, HBO FOX and ZEE English disappeared. Today, we called up the franchisee at[protected]. It took a few attempts to get through. The lady who picked up the phone was most discourteous, and was not all receptive. We still have not got back the English channels nor has been there any follow up from the franchisee. While lots of ASIANET subscribers have informed us of the extremely indifferent attitude of the franchisee towards the subscribers, I am writing this mail to you to follow up and to ensure that the franchisee responds promptly to genuine grievances from the subscribers. One can distinguish the lack of culture and civility by talking to the franchisee in this particular case. I am giving the details of my connection below and the franchisee details for you to follow up. Subscriber details: Capt. Manilal Peter Apt 10E Noel Greenature, Sainik Ashram Road, Kakanad, Kochi 682030. Mob: [protected] Res:[protected] FRANCHISEE details: B & B CABLE VISION, Asianet Franchisee, Near Pattupurackal Devi Temple, Red Cross Side Road, KakanDU, kOCHI 682030. Tel:[protected],[protected] DATE OF CONNECTION: 20.05.2014 Installation receipt #: 16639

asianet digital tv consumer no- KA 90211333 = Jyothikumar.G On May 14, 2014 the set up box of the digital tv connenction was not working properly .For the next 2 days I was trying to contact the asianet customer care centre, the phone will ring but after a few mininutes they will disconnect the phone without responding to it. On may 16 they took the phone and said that they will call back immediately with out taking or registering my complaint. But they didn't call back. On may 16 & 17 I tried to contact them several times, but again they will not attend the calls.At last on May 17 afternoon they took the phone and registered the complaint. They said that they will rectify the complaint today itself.The customer care centre didn't turn back for 3 days . On May 21, one man came to my house while I was at office and changed the set up box and went away without activating the same. He went away without activating the set up box, as if it our duty to call the concerned authorities and activate the same, if we want to see the TV programmes . On May 22 again I tried to contact them, and trying for several times I explained the situation to them and they said that the set up box will be activated soon. But no action was taken till date. Asianet satellite communication has an office only for collecting the subscription fees and to give the worst customer services. Is there any measure to take severe action against the company and the irresponsible staff, who is doing there job in a casual manner, who is responsible for wasting the money and time of valued customers. Jyothikumar.G mob-[protected] email- [protected]@gmail.com

This is with reference to the complaint registered on 16th May, 2014. Subscriber Code : AA02390027. Set Top Box Mac 001 AC 3F 1cc59. Customer Name : R. Sudhakaran. Mr. R. Sudhakaran, who is my father and who is 80+ years of age had to wait for 4 days and incur a lot of physical and mental stress due to the hopeless service of Asianet Satelllite communications. The complaint that the set top box stopped working on 16th May early morning was given and it was rectified only on 20th May, 2014(yesterday). Numerous phone calss were made to the 24x7 customer care # [protected] by my aged parents, but no action was taken. Always we got a response that they are sending a technician in the next 1 hour, but nobody came. Also, asianet looted my father by taking a cheque of INR 1200 without even coming and looking at as to what is the fault of the set top box. Finally when a technician came, he found out that it was just due to a faulty plug that the set top box stopped working. How can you say on the phone without even bothering to come and look at the set top box that it needs to be replaced with a new one and take money for it? You guys are hopeless!!! You made my aged father and mother come to your office so many times for the same issue. You guys are a ruthless bunch of people who don't care for elders or respect them. If you do not refund the money, I am going to consumer court!!! Sabari Girish.

Dear sir, I was initially impressed with your service, but over the period of time the service has been appalling, several nights there is not signal found for the entire night next morning we have to call up and report, we are tired of calling your office, which operates at working hours only, why can't you Provide a 24 x 7 service. Besides you are hiking the price, while the service is getting poor. I am forced to move to other options even if I have to pay to retain good after sales service. I hope there is some serious response to this issue, the signal not found message occurs every second day, tired of calling your office for support, which register complaints if contacted. I regret to say that you need to improve your after sales service, add more English channels, and provide customer satisfaction. Reply with a logical response if you have any to [protected]@yahoo.com Thank you Ashok

respected sir,
I am shibi, velivila puthen veedu thazham chathannoor po kollam .
i buisnessed on a shop on near k s b c shop chathannoor .the stafs in k s b c shop are cheated innocent peoples, customers are buy a bottle from that shop they will achive more money from common people.that people lost their money 30 or 40 rupees more for one bottle .before 3 week k s b c squades will come and check the shop they will catch 5 staffs for illegal action .the squad will ask a local bottle rum for a staff of ksbc he answered "that is noot here i willl give you a another one "the squad wil get it that and he come and enter the shop he asked the rum is there, why he is do like this na staffs got commision for selling some bottles, that staff also caughted by squad .please survive this complaint and inform to society .

Sir,

The Asianet digital TV has not been working for the past two days. Several channels are not available and those available channels break so often. The customer care after so many emails have not bothered to resolve the complaint or at least call and ascertain the details.

The only response is an automated reply. Since we have paid the subscription in advance we are at the mercy of these people. Planning to take up this with consumer forum.

Jacob Mathew
[protected]

I'm Sarah George, d/o Victor George, Subscriber ID AC91001289. I have been a customer of Asianet Digital TV Services for 3 years now. My local Asianet Service Provider is Drishya Communications, Kovalam. In December 2013, my set-top box stopped functioning. I called the local office but instead of sending someone to repair it, they kept insisting that I would have to pay Rs.1000. I don't see how I cold have paid Rs.1000, unless someone first came to repair it. After waiting for sometime, I registered a complaint with the Customer Care department, sometime in mid December (My telephone number is 2481279). I waited for a few days and then complained once again. Finally, I received a call from the local office. They kept saying this and that but when I threatened to escalate the matter, they finally came over and changed the set-top box (After more than one and a half months). I paid Rs.1000 for the set-top box on condition that I would not be billed, for the period during which there was no service. A month later, in March, Asianet cut the connection again, citing non-payment for the period in which I did not have service. Despite several calls, they refused to budge. So, finally my husband made a call to the Asianet Deputy CEO, at Technopark Campus and the very same day, they re-established my connection again in the first week of April. They told me that I had a bill amount outstanding for Rs.1000. Half of it was for the time I did not have a connection, despite registering several complaints. We finally agreed on an amount of Rs.650 and I was assured by Mr.Ajayan, the man who came to re-connect, that I would now have to pay only the next month, that is, in May. Unfortunately, 12 days ago, my Asianet cable broke due to torrential rains and high speed winds. I called Customer Care several times, but there was no response. Finally yesterday, I managed to contact my local office and UNBELIEVABLY, for the THIRD TIME, they tell me again that I have a bill amount outstanding for the time period during which I had no service. Is this some kind of a joke, or is Communication and Customer Care so appallingly bad there?!!! Would Asianet rather lose a customer than provide quality service? I'm looking for some answers. Sarah George, Phone: [protected],[protected] Email: [protected]@gmail.com

Customer ID-KA91016778
MOB;[protected]

A complaint is registered as Set Top Box was not working 5 days before.
Contacted customer care a number of times.Not even received a single call from your end to resolve the issue.You were very fast in providing connection.Why that enthusiasm is not shown for resolving the complaints?

Regards

EBIN

Dear Sir, For the last 3 days, we have not receiving cable network signals through set of box. We did complain to the Customer Care several times, but there is no use, the are telling the same thing again and again like we are checking. I request to you look in to this matter. Thanking you Sreejith R

my net connection was not properly working for last one year. So I dint pay my subsciption last augest. After got promise to rectify my connection i remit my annual subsription in you mulanthuruthy last month. after a few days i registered a complaint GA03017806 dt 25/2/14 one technition came to my house and repair settopbox After a few days i could not view except one or two channels. but a message " you are not authorised". I again raise a complaint
GA 03017902 dt 4/3/14. the complaint is still continueing i got a telephone no from your ernakulam office and advised me to contact in that no. I tried several times there and no answer. I also called your office no and one person take phone today morning and cut the same in a reason the speech is feble. After a few minits I tried again several times but no respons.
So i request you to take necessary action in this regard.(my existing settopbox no. is MAC 001 E6B58D05C this may be repaired or replaced by your mulanthuruthy office)

I have similar complaint in my broadband connection also PCN3734..I could not use it properly because of the service problem. so I cancelled the sameSo i requested them to cancell the same. But the are not disconnected the same. and regulerly I got messages from your office to pay on line the amount some tinmes the amt is 308.56 other times it 333.56 or 483.56 and finally it was 5.0.33
For the last few months I am using a netsetter of another company.
I also invite your attention in this matter also.

Regards,
Sleebadas P. Stephen,
Puthenpurackal house
Behind Stephenson complex,
Main Road
Mulanthuruthy
Cochin-682314

hi everyoneI am aisanet dish tv customer since last 2 years. Asianet have these one year subscriptions and i took it last october (i.e october 2013) At the start of the subscription, they will promise all the channels. I am basically interested in hindi channels more than malaylam so i have taken a package according to it . I was out of ernakluam for one month and i came back to ernkaulam last week, and what was shocking was that they have removed most of the hindi channels like LifeOK, zoom, sonyetc . When i called the customer care, they were not even sure what the problem is. They went to an extent and said that i might have changed my TV. I mean what has tv to do with the channels. Having said that, i HAVENOT changed my tv. The representatives who pick the call seems to be clueless are of no help. They have done the same even last year as well, and it seems to be part of Asianet plan. Please do the needful asap Viswanath Consumer id is ga90285200 [protected]/ [protected]

My name is Raphy Erinjery. I had applied for a new connection one month ago. The application id is INDI86855. But due to the irresponsibility of the people concerned in the thrissur office we have not got a connection yet. Whenever we call they say that on the next day they will sent the people in charge but never turns up. I request you to please enable us a new connection. Ph:[protected]